Written on: 14/03/2013
Ordered Flowers for Mothers day 3 weeks early. They were delivered on the right day but the bunch of flowers was tiny and brown around the edges. Comparing what was in the bunch to what should have been there was about 1/4 to 1/3 of the amount of flowers there should have been and some weren't there at all i.e. 7 roses instead of 24, no fresias etc. What arrived was an embarrassment. Have contacted them since but not had a response at all. Thouroughly disappointed as i now doubt that any of... (read more)
Written on: 06/05/2011
I brought these for Mother's day had them delivered when she got them they had brown edges, wilted and not fresh at all. I usually get them from other stores but thought i would have abit of a change, thought John lewis would have been superior quality but guess not. I could have got fresher flowers in store instead of buying them from JL. I wrote to them and to date no reply thats just plain rude not to even bother replying to my letter. I think in future I will stick to M&S. My advice as... (read more)
Written on: 06/04/2011
Ordered a bouguet on March 31st for delivery on 2nd April (day before Mothers day) still waiting for flowers. John Lewis seems to have given up on customer service, or even delivering paid for goods !!
Complaint in progress (read more)
Written on: 05/04/2011
Buy one bouquet of WILTED FLOWERS from John Lewis, get the second bouguet of WILTED FLOWERS for free. Ordered online March 31 for named day delivery April 1. Chocolates arrived, no flowers. Alerted customer service, got apology and guarantee that "new, fresh" flowers would arrive on Monday April 4. My mother-in-law received the first batch of flowers that had obviously been sitting sans water for 4 days, badly wilted (browning edges on the roses, everything dead-looking) and THEN shortly... (read more)
Written on: 30/03/2011
Never, ever again! Ordered the day before the birthday - not delivered so I phoned them for a refund and the VERY rude man on the phone refused to give me a refund as they were already in the system for delivery over a week later - why would I want them a wee. Rubbish customer service & choice of flowers anyway
Written on: 15/02/2011
*************************AVOID AVOID AVOID AVOID AVOID AVOID********************* Stay Clear if you want decent quality flowers, wanted some flowers delieverd for my girlfriend on valentines day, pink roses and chocolates, for starters they ask for a contact number for Emergency querys when delieverd, so i gave my gf number they then text her saying her flowers are on the way, how is this a query element of surprise was ruined, second when the flowers arrived they wernt even in bloom still... (read more)
Written on: 19/09/2010 by Valinkent (1 review written)
I feel I need to balance the scales a little regarding John Lewis Flowers. I've used them several times now, and on each occasion, I have been pleased with the quality of the flowers received by friends and family, whether posted or by next day delivery. Yesterday, I was disappointed to find that a vased bouquet I had sent to an Aunt in a Liverpool hospital, was the cheaper and sparser version of the sunflower fiesta (I had asked for the 50% more blooms at £34). There was nothing wrong... (read more)
Written on: 07/08/2010
TERRIBLE! Similar story to other review - I ordered the Purity plant arrangement for a funeral.
Delivery tracking was unavailable via the HDNL courier website! Finally arrived in a box, no gift packaging- It was upside down, earth/dirt everywhere, flowers/plants squashed under the pot - it's completely ruined + unsalvageable!
Basically we had to rush out to Homebase to get a suitable alternative at short notice!
Complained to John Lewis and received refund, but overall I would NOT recommend... (read more)
Written on: 28/01/2010 by WITCHYKITTY (1 review written)
JOHN LEWIS FLOWERS
Probably the worst service I have used. ordered flowers for a funeral to arrive on a certain day, tried to track on the JL page, status very vague, was emailed some 12 hours after the funeral to be told the flowers were on their way. I rang cust services who said there had been an internal error and that none of their flower orders had gone out that day but not to worry as they were being delivered today! Great, we'll re run the funeral!! I dare say the same poor service... (read more)
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