Winstanley Bikes www.winstanleysbikes.co.uk

Winstanley Bikes www.winstanleysbikes.co.uk
★★★☆☆
3.1
51.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“Terrible customer care”

★☆☆☆☆

written by Icey808 on 18/08/2023

Bought a cube bike from this company came 4 weeks late Waited patiently no complaints My wife rode it twice peddle fell of. Guess what not covered under warranty But to add insult to injury I was shocked to be told i must of put the peddle on wrong my fault like I've never put a peddle on a push bike in my life, very insulting. Then I was told to take it to a local bike shop to be fixed a bike that's 2 weeks old ya right! If you want to buy a new bike do yourself a favour do not buy from these jokers

Was this review helpful? 0 0

“Bad service’s and cheap bikes”

★☆☆☆☆

written by Gl09jcl on 22/01/2023

cheap bikes, why do I say this because they are composed of poor quality parts, old, broken, repaired parts, etc. and those from customer relations don't do it, they wait for it to come out of the warranty, they answer very late. the ordered product was delayed by 6-7 days, it also came with missing parts and a few scratches, and the most beautiful part, on the first outing on the road, it snapped, the braking system broke in two.this is very dangerous, someone can lose their life and they don’t care

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“Avoid at all costs. ”

★☆☆☆☆

written by BlissfulFever on 08/11/2022

Ordered Surly Long Haul Trucker 26-Inch Forks expected it to be new. On receiving the package, typical Hermes/Evri workmanship by leaving it outside my main door....visible to all. Thankfully my area is relatively safe. Right onto the parcel. Typical cheap with no padding packaging. Unwrapped this to show the seal of the box being tampered. All products I have received new have their seal sealed. This was already a very bad sign. Onto the fork after careful inspection, the fork has had a crown race installed hence used with very visible marks. There was a significant chip just above top of the crown. As a side note Surly do not face their crowns on their forks. You require to do this yourself. As a new customer or potential customer for the company, I am shocked on how slow responses are as well as supplying me with a seconds fork... I want a replacement fork, however due to their limited stock, they would need to order it from their supplier and that would take at least a week so I would estimate 3 weeks of my time was wasted including the time from when I was the purchase was made. If they can't do it right the first time how can they do it right the second time. Honestly, I would not like to use this company at all. The inconvenience and poor service are just not worth it. In my honest opinion, take your money elsewhere and AVOID this company. Return postage should be refunded with a phone call but I will see how quick they are to respond to phone calls.

Was this review helpful? 0 0

“Bike did not arrived and terrible customer service”

★☆☆☆☆

written by on 08/11/2020

Totally disappointed in this company. Ordered a bike and was told it had been dispatched. It failed to arrive so I tried to contact them, but their phones had a message that they are not answering due to Covid-19 (and it was not a lockdown time). So tried emailling but no response after 5 days so tried again marking it urgent and they finally replied. They claimed the courier had lost it, but the courier said they had never received it. They had sold out of the item and offered no assistance in obtaining a replacement or any compensation. The bike was for my son's birthday and with all the delays in response I am unable to get him a bike anywhere in time and he will be totally devastated when I have nothing for him. I would not use them again.

Was this review helpful? 2 0

“Bike never received -AVOID”

★☆☆☆☆

written by xnHicks48 on 01/11/2020

I ordered a bike online that was noted as in stock. I received no order confirmation or receipt email but they debited my account. Still no answer on the phone or to my emails. I’ve had to hand it to my c/c company to get a refund. Terrible company. AVOID

Was this review helpful? 2 0

“Dispatched a completely wrong colour mountain bike”

★☆☆☆☆

written by qvSmith478 on 18/06/2020

One wonders how much lack of care is needed to be able to take an order for many hundreds of pounds, then despite clear order details on the online system, dispatch a mountain bike that states VERY different colour on the box. Although the speed with which the bike was sent and delivered was commendable, the shock of finding a purple instead of a "charcoal blue" bike in the box was quite something. Having then, in disbelief, a look at the big printed label on the box, which said purple very clearly... made me wonder how much one doesn't have to care at all about one's job to do this. As it was the very last bike of this type and model in stock, according to the website, I decided to keep it as I could not find it at other retailers either. So, in any normal circumstances one would demand replacement or refund, but now I'm basically stuck with a bike of a colour that is radically different from the one ordered.

Was this review helpful? 1 0

“Let down”

★☆☆☆☆

written by CaroleGill on 27/05/2020

Townsend Space Explorer 12 inch Boys Bike I ordered a bike for my on 30/04/2020. The website clearly stated that if preorder if the supplier does not have in stock they would email me within 2 working days. On 14/05/2020 I emailed as had no contact from Winstanleys bikes. I received a reply on 22/5/2020 stating they were sorry about delay and the purchasing team would update me when they had information. I have not heard from them. I emailed them again on 24/05/2020 asking them to deal with as a matter of urgency and not received a reply. It is my Grandsons birthday this weekend and I had assumed by the info on their website that a month month was sufficient time to get his bike. They are not taking phone calls, have been paid for this bike on ordering. The shop is open but I am unable to visit as one the people who are shielding. Very poor value for money when you pay for something that you don’t get. I have bought bikes fromWinstanleys previously but am appalled at their very poor service on this occasion, not being able to contact on phone and email replies taking over a week to give me no information

Was this review helpful? 2 0

“Don’t bother”

★☆☆☆☆

written by Dwyer367 on 12/05/2020

Took money for the order, got an email saying it would be 1-2 days delivery. Didn’t hear anything so sent an email enquiring, got an automated reply saying because of the virus they would reply within 7 days. 2 weeks later finally got a reply saying my bike would be delivered in September- 6 months after ordering. Phones are switched off. Am now going through my bank for a refund. Non existent customer service

777Abp's Comment

Written on: 12/05/2020

Iam currently in the same situation,purchased a bike carrier on the 25th April which said it was in stock and would take 4to5 day delivery which I was in no rush to receive with the current situation covid 19.
I still haven't received the item and have had not one email or correspondence from them informing myself what is happening just got the automatic email response when I emailed them with bla bla bla but were happy to take my 300 quid within minutes.Just a total joke.

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Carleyj's Comment

Written on: 13/05/2020

Terrible isn’t it. May be worth going through your bank for a refund as I’m doing, they will then investigate it themselves. Hope you get it sorted

Reply to this comment

777Abp's Comment

Written on: 13/05/2020

Thank you and hope you get sorted soon.ive asked the company for a refund so I'll honour their 14 days refund policy and if no joy I'll be in touch with the bank.the most frustrating thing is on their websites they are still saying 4 to 5 days delivery for this item.its beyond a joke.haha

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Was this review helpful? 2 0

“Utter rubbish”

★☆☆☆☆

written by Lorelaif164 on 11/05/2020

No words can really explain how bad this company are behaving, no goods after taken money, no contact, not answering emails, requested a refund what a total shambles who ever owns this company needs to pull their finger out their a##se, take payment clearly delivering goods to some but yet sit their and don't inform customers who haven't received goods where their product is, how is this good practice, stay away don't not waste your money.

Was this review helpful? 4 0

“Appalling Service”

★☆☆☆☆

written by Jmradley on 29/04/2020

Awful service and no phone service or chat line or emails ! Absolutely terrible and should not be operating ! Please read all the reviews of all the customers that have not received their goods ! I will be taking legal action unfortunately to retrieve my money after no goods being supplied and no response after many attempts to contact this company

Was this review helpful? 4 1

“Very Poor ”

★☆☆☆☆

written by Hurley1954 on 19/04/2020

Ordered a bike for my daughter, the website has since change from in stock to pre order for the particular bike, I have no dispatch details for my order following website guidance it would be 2-3day dispatch and no communication despite multiple emails now. Very quick to take your money send a blanket email with your order and nothing since. Despite being a busy time communication with customers who you have taken considerable amounts of money from should be forefront of business, a simple email takes less than 2 minutes to draft and send. If the bike is now out of stock and will not be dispatched for weeks/months I have requested a refund - needless to say this email has also not been answered.

Was this review helpful? 6 0

“Superb service!one over the moon customer”

★★★★★

written by Gg1976 on 18/02/2020

Can’t fault the service and choice of stock from this company! Plus the price was stunning! I contacted them with a query and the phone staff were polite and very helpful. I’ve bought from lots of other companies online and instore but I’ll be back to this one one as they have been the best I’ve dealt with!

Was this review helpful? 1 1

“Let down ”

★☆☆☆☆

written by 321cavalier on 17/12/2019

Ordered a cult juvenile bmx 18 inch over 2 weeks ago what I thought was In plenty of time for Christmas. The item was listed in stock so I saw no problems. Two weeks elapsed and I E mailed to ask when it was arriving only to be told it was out of stock and not expected until February. !!!! Not only did they list an item that was no longer in stock they didn’t even let us know there was an issue. Totally disappointed and mislead

Was this review helpful? 4 0

“Very friendly and helpful staff”

★★★★★

written by Kathnich on 07/03/2019

I rang for advice about ladies bikes, spoke to a lady who couldn't have been more helpful , gave ne links to bikes she recommended, even got it sent out the day so it arrived the next day in time for my daughters birthday. Absolutely over the moon with the service especially lady named above , she has been brilliant.

Was this review helpful? 0 5

“Very happy, but do your research before ordering.”

★★★★☆

written by danielkedney on 05/03/2018

Bought an end of line bike recently from WinstanleysBikes - a 2016 Kona Hei Hei Race. After reading others experiences I made sure that the bike I wanted was actually in stock before ordering. Although receiving a reply to queries by email took around a day, I was able to get everything sorted (including changing delivery address). The bike was assembled and shipped within 5 working days and I had it within around 7 working days, so far so good. I'm an experienced amateur mechanic so I did a full check on everything when the bike arrived and I did the final assembly. Most aspects of the bike preparation were without fault - but I did have a minor gripe due to the spilled brake fluid from the brake assembly at Winstanleys not having been cleaned off, risking contamination of the pads, and meaning I had to do a bit of a cleaning job before riding the bike Functionally though, all well, and very happy with my purchase.

Was this review helpful? 2 2

“Really poor at selling bikes & even worse aftersales...”

★☆☆☆☆

written by MarthaMcIntosh on 03/11/2017

Bought a large bike after visiting their showroom where I sat on a medium which they told me was "too small". Turns out the large is too big for me. Returned faulty pedals to them after 3 rides - they would not turn. 10 days later I am still without pedals. Would not recommend them to anybody.

Was this review helpful? 4 0

“2018 fox 36 forks £710.00!!! to good to be true...”

★☆☆☆☆

written by NolaGilbert on 18/09/2017

2018 fox 36 forks for £710.00...is this to good to be true I thought...probably.i ordered them anyway thinking I can do a 2 or 3 week wate.i get my first into stock date 20th august.then my second into stock email 14 sep.then my third into stock date 14 oct...please don't waste your bikeing time with this company.i canceled my order.and have ordered with proper bike shop(local)they can get these forks from the supplyer (mojo) in 3/4 days.ther is only one uk supplyer mojo.. remember your local bike shops we need to use them more.

Was this review helpful? 2 0

“Excellent after sales service”

★★★★★

written by trooperj3 on 16/01/2017

I have just bought two KTM electric bikes from Winstanleys. I was concerned about the number of poor reviews I had read and spoke to salesman about my concerns prior to placing my order. He re-assured me sufficiently that I went ahead with the order. The bikes arrived as arranged but there were two issues that required attention. These issues were brought to the attention of the Customer Services Dept. I then received a phone call from the service manager with whom I talked through the issues. Both issues were dealt with promptly and I cannot fault the after sales service or the level of communication that I received in getting these two issues dealt with. Based on my experience I would not hesitate to recommend Winstanleys bikes for both cost and service and would happily use them again. Pev Walsh Cheltenham

Was this review helpful? 1 0

“Terrible Customer Service”

★☆☆☆☆

written by RoryEnglish10 on 06/01/2017

After being let down by another retailer (blacks.co.uk) I approached winstanleys bikes with a phone call to see if they could sort me out an urgent delivery. They confirmed they had the item in stock and that I could pay extra for next day delivery. I ordered the item and paid the extra but no product arrived. I'm now being told that they definitely sent the item. However the courier are saying that they definitely did not receive it. So while Winstanleys and Yodel fight amoungst themselves I'm nearly £400 out of pocket and am being told they can't (read as WONT) send a replacement until the other one turns up and can't (again read as WONT) refund me until then either. I'm assuming this could take days/weeks/months to sort out. ABSOLUTELY SHOCKING !!!

Was this review helpful? 2 0

“Terrible Service”

★☆☆☆☆

written by qdBradley158 on 26/10/2016

Absolutely terrible service fromthis company - sent wrong bike, couldn't seem to care less, never returned calls when promised, couldn't care enough to resolve their mistakes in a way that treated me the customer with any kind of respect.

Was this review helpful? 2 0

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