Winstanley Bikes Reviews - www.winstanleysbikes.co.uk

★★★☆☆
3.2 / 5
226
54% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst service in a decade. If there was an award.. o...”

Written on: 08/07/2015 by Santiago17 (1 review written)

Wow where do I begin with one of the worst customer service experiences in a decade. Yes that include companies in 2005, when the net was still young. I hear, yes so what indeed makes these guys just so so bad (and disgusting attitude). Firstly the items advertised in stock on their website ARE NOT actually in stock. I placed my order, got charged immediately and then got sent an email to tell me the item was not in stock and would need a x number of days before they got it from their supplier… Read Full Review

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★★☆☆☆

“Appalling After Sales service”

Written on: 29/04/2015 by Johniddon (1 review written)

My partner and I recently purchased two Dawes Ultra Galaxy touring bikes,costing over £2000. After approx 150 miles of riding, my partners chain snapped and had to be temporarily repaired by a fellow rider.Six weeks after purchase,we returned to Winstanleys for our free complimentary service,not a very nice experience.They refused to replace the faulty chain,saying that the repair was adequate.Despite three attempts,they were unable to set up my gearing properly,it was becoming patently… Read Full Review

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★★★★★

“repair success”

Written on: 29/04/2015 by speedy4 (1 review written)

Big thanks to the team at Winstanleysbikes. The bike I bought there a few years back had developed a creak which none of my local bike repair shops could fix. Winstanleysbikes arranged collection, located the problem to a misaligned wheel hub and returned to me within a few days. First rate help. Thank you… Read Full Review

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★★★★★

“Great service ”

Written on: 25/04/2015

A quick google search showed these guys had the Oakleys I wanted in the frame/lens combo I wanted at the best price. They were dispatched the same day and delivered a couple of days later. I wouldn't hesitate to use these guys again but that won't be for a while if these Oakleys last as long as my last pair (7 years and they were only broken when a car knocked me off my bike last weekend) Very happy with the product and service I received Thanks… Read Full Review

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★★★★★

“Rockshox reverb”

Written on: 21/03/2015 by Stumpy11 (1 review written)

I found this at a great price so ordered. The following morning rang the store direct to double check the order which was all ok, staff member very helpful. Came within 2 days with plenty of communication about the delivery status. I know this shop has a lot of bad reviews but I found them faultless. Will 100% use again. Thanks… Read Full Review

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★★★★★

“Great after sales service”

Written on: 20/03/2015 by HowFar68 (1 review written)

I bought a moon front light last September. There was a fault with the recharging connection so I asked Winstanleys what to do. They provided a simple form to complete and told me to send the light back to them. They quickly confirmed receipt of the light and explained that it was no longer stocked. They offered a replacement or refund. I opted for a replacement. They were able to advise me which light was a similar specification. As soon as I confirmed that this was an acceptable replacement… Read Full Review

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★★★★★

“Super fast service!”

Written on: 18/03/2015 by JulieCM (1 review written)

I ordered a bike basket from Winstanley on the Monday, received an email on Tuesday saying it had been dispatched and it arrived via Royal Mail on Wednesday. Amazing! The price was competitive too and they were the only store I could find online with the basket I wanted in stock. I highly recommend this store to you. I cannot fault their service… Read Full Review

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★★★★☆

“Unbelievably Quick Delivery”

Written on: 03/02/2015 by Camdend444 (1 review written)

The bike came within a day or 2, no postage fee and cost £80 less than anywhere else. Amazing. The reason I didn't give a full 5 stars was it came without one handlebar plug, but after emailing them they have said that the supplier will be sending me replacements directly. Sorted!… Read Full Review

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★★★★★

“Fantastic”

Written on: 08/01/2015 by Heyuguys2 (1 review written)

Order my bike at half ten at night got an email the next day to say that the bike with the courier and then it cam the next day in the morning brilliant, also the bike was 30% cheaper than any were else so why wud u look any were else apart from winstanleys !! Will deffo shop here again… Read Full Review

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★★★★★

“Very helpful ”

Written on: 02/01/2015 by 154Griffith (1 review written)

Well from start to finish Winstanley bikes team was very helpful. When I emailed them with questions they replied quickly. I will definitely shop here again and highly recommend them. Top shop and team… Read Full Review

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★☆☆☆☆

“Winstanley's ruins Christmas for a 9 year-old”

Written on: 19/12/2014 by MacKinnon120 (1 review written)

I received a faulty product for my son's Christmas present when bought on-line. Winstanley's have not responded to several requests to arrange for a collection and refund to allow me to purchase elsewhere as the item is no longer in stock. My 9 year-old is facing a Christmas with no present. Well done Winstanley's, applause all round!… Read Full Review

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★★★★★

“Orbea orca bike”

Written on: 17/12/2014 by Chid1966 (1 review written)

Odererd the bike online 36hrs later it was here outstanding ,all I had to do was attach handlebars (5mins) and seat (5mins) the bike is a work of art and at 55% discount unbelievable value for money ,try and buy a brand new carbon fibre bike with shimmano 105 group set for £699 yes £699 brilliant… Read Full Review

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★★☆☆☆

“GIVEN WRONG GOODS THEN NOT INTERESTED IN RECTIFYING”

Written on: 28/11/2014 by McKenzieuj76 (1 review written)

I AM QUITE NEW TO THE DH SCENE SO WHEN I WENT IN AND BOUGHT A RED HOPE 36/38 BASH-GUARD AND DMR VIRAL CHAIN GUIDE AND A NEW CHAIN £108.00 I THEN PROCEEDED HOME TO FIT IT,AFTER A LITTLE FABRICATION I MADE IT WORK BUT IT DID NOT LOOK QUITE RIGHT . I THEN REALISED THERE ARE 2 DIFFERENT TYPES OF CHAIN GUIDES? CAGED (NOT SUITABLE FOR A BASH)AND UN CAGED GUESS WHAT THEY GAVE ME?" A CAGED ONE NOT SUITABLE FOR A BASH" AND BECAUSE I HAD FITTED IT THEY WOULD NOT SWAP IT. "FAIR ENOUGH". "BUT ALL I… Read Full Review

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★☆☆☆☆

“Sent wrong size & not interested in their error!”

Written on: 20/11/2014 by Cherishr1992 (1 review written)

Sent wrong size! Took 10 minutes to get through to speak to someone! Not willing to send out another set until the ones I have bought had been returned and processed, timescale unknown!!!! Poor customer service & policies! This is the second time I have had a bad experience with this company (first time round was with a bike warranty) Thought I would give them a second chance but wish I hadn't bothered!!!… Read Full Review

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★★★★★

“my daughters very first bike”

Written on: 12/11/2014

What excellent service winstanley bike have provided, not only were they cheaper for the same item than argos, asda and amazon etc, they made me feel like a valued customer which is rare these days. From ordering my daughters first bike on their easy to use website I was contacted with a courtesy email and delivery times given delivery times etc, and delivered within two dayd of order then followed up with an email to check all was ok, thats far better than the grunt received whilst enquiring… Read Full Review

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★☆☆☆☆

“Not focussed on after customer sales or safety”

Written on: 09/08/2014 by Ypmegesoan5 (1 review written)

I put the bike together upon deliver... My 9 year old daughter then went for a ride and the left/back brake failed in a miserable way... cable came away from the leaver, i.e. connector holding the cable in the socket came away. In addition, the screw doesn't look right connecting the brake cable to the leaver. Both wheels also buckled. Fortunately she was not hurt. (Note I managed to put the cable back. I'm a keen cycler so have good tools, etc., but cable not good.) Called several times… Read Full Review

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★★★★★

“Great price and speedy delivery.”

Written on: 24/07/2014 by mtward (1 review written)

Ordered a bit of a "niche" product from Winstanley's (Rear disc brake conversion kit/mount). Ordered late at night and on the second day (AM)) it arrived well packaged. It was also cheaper than I found elsewhere and coupled with the free P&P it was a bargain. Website was easy to read and I found the product easily. Wouldn't hesitate to use the guys again. Great service. … Read Full Review

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★★★★★

“2014 Dahon Mu P27 ordered from Abroad...”

Written on: 08/07/2014 by Ashlyn5 (1 review written)

I wanted the Dahon Mu P27, but unfortunately it wasn't available in the U.S. After searching on the web, I found Winstanley's website. Unlike other websites offering the same bike, Winstanley Bikes included front/back fenders and a rear rack. I waited several months to see if the price would go down on the 2014 model and it eventually did on the 1st week of July. The website said it was in stock so I placed my order. I was honestly hesistant about ordering a folding bike from abroad, but I… Read Full Review

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★★★★★

“Great customer experience!”

Written on: 24/06/2014 by 365Smith (1 review written)

Great customer support, they refunded my purchase, no questions asked (even though they had to order it from the distributor before sending to me) when we changed our mind. The last bike I purchased from winstanley arrived in 3 days at my door in Sweden. Highly recommended!… Read Full Review

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★☆☆☆☆

“Never Been In Stock”

Written on: 24/06/2014 by Hood487 (1 review written)

I have to say I hhave previously ordered from Winstanley and had a delivery aftr 10 days, despite a despatch within 24 hours flag on the customer facing site. I ordered a new bag, which again was "in stock" and would despatch within 24 hours. Then I recieved a "courtesy email" with a despatch date within 10 weeks. I called and apparently they had never had one of these bags in stock. I am now waiting for a refund. Then began the well it wouldn't say it wasn if it wasn't merry-go-round. A bag… Read Full Review

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