Winstanley Bikes Reviews - www.winstanleysbikes.co.uk

★★★☆☆
3.2 / 5
232
54% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Very poor service, orders for new bike lost! Never...”

Written on: 06/09/2016 by racro (3 reviews written)

Purchased new bike that was in stock, given a delivery date. Nothing. Few days after due date, nothing. Lots of long waits on phone trying find out what happened. Over week late to get bike. But happy to take payment straight away. If I did not waste hours trying to find out what happened, I would of never received bike or refund. Now the bike received is faulty, but they want me to pay to fix!!… Read Full Review

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★☆☆☆☆

“Never arrived”

Written on: 19/07/2016 by joann.neale (1 review written)

Would like to review my order but it still has not arrived. Customer service does not reply to emails or calls. Be very careful if using this company… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 14/05/2016 by AniyaRollins (1 review written)

Purchase of the bike went well. After that things went downhill and felt that some of the staff did not want to deal with concerns over a safety issue with one of their products.I cannot believe that in this day and age a company can totally disregard a customer trying to highlight a safety concern. I would certainly not use them again… Read Full Review

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★★★★★

“winstanleys ”

Written on: 29/02/2016 by Devyns248 (1 review written)

Having read some bad reports about there service I deside to take the chance and buy a bike from them because there price could not be matched. Ordered wed got Fri brilliant no problems. Rang just to confirm fella on line very helpful and polite will use again… Read Full Review

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★★★★★

“Thank you!”

Written on: 21/12/2015 by Graham Davis (2 reviews written)

I ordered a Cateye light and two Lock Rings on a Thursday! The order arrived on the Monday, - The quality of goods were brilliant, the packaging and the prompt service was exceptional! Well Done Winstanleys! Very impressed all round!… Read Full Review

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★☆☆☆☆

“Rubbish customer service ”

Written on: 02/11/2015 by marv126 (2 reviews written)

Yet again another bad company run by complete and utter (swear word) i purchased a bike within only three rides the chain come off and chipped the paint and put a bad groove in the frame. i asked them to replace the bike as the mechanic i paid to look at the bike informed me it was a manufacturing defect rather than user error. I told the man at winstanley bikes what were the findings from the mechanic and he just kept repeating himself saying its not a warranty item he was rude and… Read Full Review

Marv126's Response to marv126's Review

Written on: 07/11/2015

She sorted things out in the end by reimbursing my costs Thank you

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★☆☆☆☆

“Worst service in a decade. If there was an award.. o...”

Written on: 08/07/2015 by Santiago17 (1 review written)

Wow where do I begin with one of the worst customer service experiences in a decade. Yes that include companies in 2005, when the net was still young. I hear, yes so what indeed makes these guys just so so bad (and disgusting attitude). Firstly the items advertised in stock on their website ARE NOT actually in stock. I placed my order, got charged immediately and then got sent an email to tell me the item was not in stock and would need a x number of days before they got it from their supplier… Read Full Review

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★★☆☆☆

“Appalling After Sales service”

Written on: 29/04/2015 by Johniddon (1 review written)

My partner and I recently purchased two Dawes Ultra Galaxy touring bikes,costing over £2000. After approx 150 miles of riding, my partners chain snapped and had to be temporarily repaired by a fellow rider.Six weeks after purchase,we returned to Winstanleys for our free complimentary service,not a very nice experience.They refused to replace the faulty chain,saying that the repair was adequate.Despite three attempts,they were unable to set up my gearing properly,it was becoming patently… Read Full Review

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★★★★★

“repair success”

Written on: 29/04/2015 by speedy4 (1 review written)

Big thanks to the team at Winstanleysbikes. The bike I bought there a few years back had developed a creak which none of my local bike repair shops could fix. Winstanleysbikes arranged collection, located the problem to a misaligned wheel hub and returned to me within a few days. First rate help. Thank you… Read Full Review

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★★★★★

“Great service ”

Written on: 25/04/2015

A quick google search showed these guys had the Oakleys I wanted in the frame/lens combo I wanted at the best price. They were dispatched the same day and delivered a couple of days later. I wouldn't hesitate to use these guys again but that won't be for a while if these Oakleys last as long as my last pair (7 years and they were only broken when a car knocked me off my bike last weekend) Very happy with the product and service I received Thanks… Read Full Review

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★★★★★

“Rockshox reverb”

Written on: 21/03/2015 by Stumpy11 (1 review written)

I found this at a great price so ordered. The following morning rang the store direct to double check the order which was all ok, staff member very helpful. Came within 2 days with plenty of communication about the delivery status. I know this shop has a lot of bad reviews but I found them faultless. Will 100% use again. Thanks… Read Full Review

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★★★★★

“Great after sales service”

Written on: 20/03/2015 by HowFar68 (1 review written)

I bought a moon front light last September. There was a fault with the recharging connection so I asked Winstanleys what to do. They provided a simple form to complete and told me to send the light back to them. They quickly confirmed receipt of the light and explained that it was no longer stocked. They offered a replacement or refund. I opted for a replacement. They were able to advise me which light was a similar specification. As soon as I confirmed that this was an acceptable replacement… Read Full Review

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★★★★★

“Super fast service!”

Written on: 18/03/2015 by JulieCM (1 review written)

I ordered a bike basket from Winstanley on the Monday, received an email on Tuesday saying it had been dispatched and it arrived via Royal Mail on Wednesday. Amazing! The price was competitive too and they were the only store I could find online with the basket I wanted in stock. I highly recommend this store to you. I cannot fault their service… Read Full Review

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★★★★☆

“Unbelievably Quick Delivery”

Written on: 03/02/2015 by Camdend444 (1 review written)

The bike came within a day or 2, no postage fee and cost £80 less than anywhere else. Amazing. The reason I didn't give a full 5 stars was it came without one handlebar plug, but after emailing them they have said that the supplier will be sending me replacements directly. Sorted!… Read Full Review

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★★★★★

“Fantastic”

Written on: 08/01/2015 by Heyuguys2 (1 review written)

Order my bike at half ten at night got an email the next day to say that the bike with the courier and then it cam the next day in the morning brilliant, also the bike was 30% cheaper than any were else so why wud u look any were else apart from winstanleys !! Will deffo shop here again… Read Full Review

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★★★★★

“Very helpful ”

Written on: 02/01/2015 by 154Griffith (1 review written)

Well from start to finish Winstanley bikes team was very helpful. When I emailed them with questions they replied quickly. I will definitely shop here again and highly recommend them. Top shop and team… Read Full Review

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★☆☆☆☆

“Winstanley's ruins Christmas for a 9 year-old”

Written on: 19/12/2014 by MacKinnon120 (1 review written)

I received a faulty product for my son's Christmas present when bought on-line. Winstanley's have not responded to several requests to arrange for a collection and refund to allow me to purchase elsewhere as the item is no longer in stock. My 9 year-old is facing a Christmas with no present. Well done Winstanley's, applause all round!… Read Full Review

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★★★★★

“Orbea orca bike”

Written on: 17/12/2014 by Chid1966 (1 review written)

Odererd the bike online 36hrs later it was here outstanding ,all I had to do was attach handlebars (5mins) and seat (5mins) the bike is a work of art and at 55% discount unbelievable value for money ,try and buy a brand new carbon fibre bike with shimmano 105 group set for £699 yes £699 brilliant… Read Full Review

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★★☆☆☆

“GIVEN WRONG GOODS THEN NOT INTERESTED IN RECTIFYING”

Written on: 28/11/2014 by McKenzieuj76 (1 review written)

I AM QUITE NEW TO THE DH SCENE SO WHEN I WENT IN AND BOUGHT A RED HOPE 36/38 BASH-GUARD AND DMR VIRAL CHAIN GUIDE AND A NEW CHAIN £108.00 I THEN PROCEEDED HOME TO FIT IT,AFTER A LITTLE FABRICATION I MADE IT WORK BUT IT DID NOT LOOK QUITE RIGHT . I THEN REALISED THERE ARE 2 DIFFERENT TYPES OF CHAIN GUIDES? CAGED (NOT SUITABLE FOR A BASH)AND UN CAGED GUESS WHAT THEY GAVE ME?" A CAGED ONE NOT SUITABLE FOR A BASH" AND BECAUSE I HAD FITTED IT THEY WOULD NOT SWAP IT. "FAIR ENOUGH". "BUT ALL I… Read Full Review

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★☆☆☆☆

“Sent wrong size & not interested in their error!”

Written on: 20/11/2014 by Cherishr1992 (1 review written)

Sent wrong size! Took 10 minutes to get through to speak to someone! Not willing to send out another set until the ones I have bought had been returned and processed, timescale unknown!!!! Poor customer service & policies! This is the second time I have had a bad experience with this company (first time round was with a bike warranty) Thought I would give them a second chance but wish I hadn't bothered!!!… Read Full Review

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