Winstanley Bikes Reviews - www.winstanleysbikes.co.uk

★★★☆☆
3.2 / 5
54% of users recommend this
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Latest Reviews

★★★★★

“Great price and speedy delivery.”

Written on: 24/07/2014 by mtward (1 review written)

Ordered a bit of a "niche" product from Winstanley's (Rear disc brake conversion kit/mount). Ordered late at night and on the second day (AM)) it arrived well packaged. It was also cheaper than I found elsewhere and coupled with the free P&P it was a bargain. Website was easy to read and I found the product easily. Wouldn't hesitate to use the guys again. Great service. … Read Full Review

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★★★★★

“2014 Dahon Mu P27 ordered from Abroad...”

Written on: 08/07/2014 by Ashlyn5 (1 review written)

I wanted the Dahon Mu P27, but unfortunately it wasn't available in the U.S. After searching on the web, I found Winstanley's website. Unlike other websites offering the same bike, Winstanley Bikes included front/back fenders and a rear rack. I waited several months to see if the price would go down on the 2014 model and it eventually did on the 1st week of July. The website said it was in stock so I placed my order. I was honestly hesistant about ordering a folding bike from abroad, but I… Read Full Review

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★★★★★

“Great customer experience!”

Written on: 24/06/2014 by 365Smith (1 review written)

Great customer support, they refunded my purchase, no questions asked (even though they had to order it from the distributor before sending to me) when we changed our mind. The last bike I purchased from winstanley arrived in 3 days at my door in Sweden. Highly recommended!… Read Full Review

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★☆☆☆☆

“Never Been In Stock”

Written on: 24/06/2014 by Hood487 (1 review written)

I have to say I hhave previously ordered from Winstanley and had a delivery aftr 10 days, despite a despatch within 24 hours flag on the customer facing site. I ordered a new bag, which again was "in stock" and would despatch within 24 hours. Then I recieved a "courtesy email" with a despatch date within 10 weeks. I called and apparently they had never had one of these bags in stock. I am now waiting for a refund. Then began the well it wouldn't say it wasn if it wasn't merry-go-round. A bag… Read Full Review

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★☆☆☆☆

“'in stock'”

Written on: 20/06/2014 by Alishas489 (1 review written)

Ordered a bike from this company showing as 'in stock' received an email a few days later to say the bike is no longer available. If you are to order anything from them I would suggest phoning them first, however I don't think its acceptable their system show products in stock when they very clearly aren't. I imagine they rely on their suppliers being in stock, which is a little mis leading. I don't think I shall purchase anything form them again, now going down to my local shop, which I… Read Full Review

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★☆☆☆☆

“Awful to anywhere but here”

Written on: 19/06/2014 by SageSinclair262 (1 review written)

Wanted two bikes .found one and called to ask about another as not in stock but available to order .asked If they could keep the first bike while they looked at what clearance bikes they had for the second bike.told no problem would hold it and ten get back with suitable offers for the second bike .no return call so I called again the following day .no problem the initial bike still got my name on it and would get back to me with suitable bikes for second one.no return call.SO living localish… Read Full Review

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★☆☆☆☆

“Unacceptable customer service”

Written on: 18/06/2014 by IanManuel (1 review written)

Order ref DG-0618-945582 Hi, I hope this post and review might finaly get the attention of the management of winstanleysbikes, I have ordered online a full set of whyte 29er bike last may 15 from Qatar and had been promised a delivery of of 7 to16 working days. The 16th day have lapsed last June 8, unfortunately no bike had been received. I emailed the Customer services and they told me that they will get back to me within 8 hrs on the same day to check the status with their courier but then… Read Full Review

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★★☆☆☆

“Not sure what to say”

Written on: 01/06/2014 by Jamya176 (1 review written)

Well I'm not really sure what to say about this company to be honest. I ordered a bike at the very beginning of April and after 3 weeks of being told different arrival dates etc they eventually tell me that the bike had been discontinued. 3 weeks it took them to tell me this. So, a little miffed off, I order the Viking Vitesse ladies bike. That one arrives on time but to my horror it arrived in an absolute state. The basket was all bent, the paintwork on the frame was chipped and had blue… Read Full Review

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★★★★★

“Great service, great product”

Written on: 12/05/2014 by AnsiLumen (1 review written)

Placed an order for a BMX bike late in the evening of May 2nd. Bike arrived at my home in Sweden today. Just assembled it and took it out for a ride. Everything in great working condition and the general feel of the bike, that was recommended for me by the Winstanleys Cusomer Services department (I had trouble deciding on which bike to order), is that it suits me perfectly. My order was preceded by quite a few emails back and forth where the Customer Services people patiently answered my… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER!!!”

Written on: 12/05/2014 by MarkMyers (1 review written)

Ordered a 2k Colnago 2014 racing bike from WINSTANLEY Bikes. Was told....'delivery within 7 days'. 4 weeks later, still no bike, just a series of generally computerised e-mails informing me on the day a delivery was due that the supplier had let them down and it would be another week...then another. Then they said Parcelforce has the bike, it has been dispatched...I csn't track it so I ring Parcelforce and am told it's still with Winstanley. AWFUL! Don't use them unless you're getting big… Read Full Review

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★★★★★

“Fantastic service, highly recommend”

Written on: 24/04/2014

I ordered from this company because they were by far the cheapest on the net, and offered free delivery. We received out adventure zoom bike the next day and realised there was a manufacturing error. Winstanleys replied to my email immediately on a bank holiday within 4 days they had collected the bike and replaced it. Amazing service. I couldn't have asked for more and would 100% recommend. The customer service was great, so easy to deal with… Read Full Review

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★★☆☆☆

“Cheap products -such a shame”

Written on: 23/03/2014

We bought two Sparkle 14 inch bikes for our twins' birthday. Not only were there insufficient tools to put the bike together but the stickers on the bikes looked like they had been thrown on in the dark. The wire baskets had holes and very jagged edges making them unsafe for small children. Both bikes had the same defects so it was either just a rubbish product OR they just have terrible quality control. The bikes were a very good price, but that doesn't mean that Winstanley should be… Read Full Review

Winstanleysbikes's Comment

Written on: 08/04/2014

Hi,
Justifiably, you are of course unhappy at receiving a less than perfect product, and for this we are very sorry. It really is out of the ordinary and I know our customer services team have already been in touch with you in an attempt to restore your faith in us. We have contacted our suppliers about this matter and replacement baskets are now on the way to us. I know you have concerns about them being wire but rest assured, undamaged they are safe and are plastic coated with no sharp or dangerous edges. I know you are up against birthday deadlines but the offer to replace both bikes does still stand. We will now stay in close contact with you until we reach a satisfactory resolution.

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★★★★★

“Great Professional Service”

Written on: 09/03/2014 by gavmcveigh (1 review written)

The overall service was friendly and professional. I had ordered replacement parts for a GT frame and although all parts were not immediately available I was kept informed of progress and what options were available to me. Questions were answered promptly. I was very happy with the service given… Read Full Review

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★★★★★

“buying my bike”

Written on: 15/02/2014 by brooko56 (1 review written)

I ordered my bike a little late in the day but was told that I may receive it next day.I was surprised next day to find it was there next day,having not ordered untill late afternoon.Many thanks for the brilliant service and quick delivery.Would recommend Winstanley Bikes to all my friends.Well done and many thanks… Read Full Review

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★★★★☆

“Gore Xenon 2.0 SO Bib Tights.”

Written on: 11/02/2014 by Johny3sheds (1 review written)

Gore Xenon 2.0 SO Bib Tights. Delivery. Spot on, Next day. Fit. My measurements are 34”waist, 40”Hips and 29”Inside leg, so it’s always going to be a compromise, according to the Gore sizing chart, so I went for a Medium as I have short legs. Leg length is still too long but I can just about get away with it without them looking too saggy. Can’t understand why Gore have a leg length variation of only ½” in any size, it’s ok if you are tall with skinny legs, but one size does… Read Full Review

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★★★★★

“Birthday's present for my little 3yrs old boy ”

Written on: 09/02/2014

Very very happy with you guys.... order and received next day my 3yrs old boy bike.... Excellent customer service plus better prices than other web site... Definitely i will recommend to my friends and a soon i need any other item i will buy from you... Thank you very much he will be very happy on his birthday ..... Well Done Kind Regards Marco… Read Full Review

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★★★★★

“Friendly and helpful”

Written on: 08/02/2014

The service that I received from Winstanley Bikes has been exceptional. First off I received my new bike within 48 hours of placing the order. However, I had ordered the incorrect size frame which was completely my error. The staff at Winstanley's were very understanding and helpful in arranging collection of the first bike and in sending the replacement bike. I was not going to be around for the delivery of the replacement but they were perfectly happy to reserve the replacement and send it to… Read Full Review

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★★★★☆

“Very good customer service”

Written on: 04/02/2014

After placing my order online I had some concerns over some items delaying my overseas shipment. Contacted customer services via email and response was very quick and helpful. Have used Winstanleys a number of times to ship to me in Dubai and also when i am in the UK. Would recommend… Read Full Review

Winstanleysbikes's Comment

Written on: 04/02/2014

Thank you for taking the time to write a review and for your valuable feedback. If only you could now send us some of your weather, just a little bit would do...

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★★★★★

“Excellent Customer Service”

Written on: 03/02/2014 by nt78seo (12 reviews written)

Bought bike and some accessories and found that the products are what you expect and customer service is really good. I've since used this website for more bike accessories and recommend… Read Full Review

Winstanleysbikes's Response to nt78seo's Review

Written on: 04/02/2014

Great to hear that you have had such a positive experience and thank you for taking the time to say so.

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★★★★★

“Great service received”

Written on: 22/01/2014

I purchased a road bike from this site for best price found on the net. My question was answered promptly, I placed the order on Tuesday and received the bike in Slovakia on Monday next week for reasonable delivery cost… Read Full Review

Winstanleysbikes's Comment

Written on: 23/01/2014

Thanks for taking the time to leave feedback.
Looks a bit chilly over there just now, wrap up and enjoy the bike!

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