Written on: 25/04/2013
I ordered a divan bed and the quality exceeded my expectation for the price. I ordered on Tuesday and got delivery on Wednesday. Couldn't ask for any more. Staff we're extremely helpful and would recommend this company to anyone looking for a bed. High quality product, quick delivery and great service! (read more)
Written on: 07/04/2013 by 321den
I bought the Dorado leather white double bed from this company after surfing the internet for days only to find this was on my doorstep. Rang the company and got a price match and an assurance of the quality would be good. Totally true from limelight as faux leather looks real and is a fab bed which I assembled myself. Delivered 2 days later and love the bed and the company and delivery lads were good and took straight upstairs. Would defo recommend! Thankyou verymuch. (read more)
Written on: 17/06/2012
I rang 1st 4 beds on the off chance they would have a domino bunk bed, the gentlemen said he did and i could have it delivered tomorrow. I couldnt believe it as nobody else had this in stock. As promised it arrived the very next day, excellent service, thanks very much 1st 4 beds!! (read more)
Written on: 17/06/2012
Rang about 1.30 to ask about delivery of a bed because the website said 1pm was the cut off for next day delivery as another company had let me down and it was my daughters birthday the next day. The gentleman said if I ordered it with him he could get it to me the next day. The bed arrived the next day, its a geat bed. Thanks very much 1st4beds. (read more)
Written on: 14/06/2012
I read the reviews and was a bit concerned that a couple of them weren't very good so I rang and spoke to a gentlemen with a northeast twang but didn't let that put me off, I asked the questions I needed and then placed my order. The next morning the bunk bed and mattresses arrived as promised. I started to put the bed up and got a bit confused so I rang up and a gentleman explained what I had done wrong, I am over the moon with the product and the service I have received from 1st4beds. I... (read more)
Written on: 20/05/2012
Ordered a wooden bunk bed on the Tuesday and got delivery Wednesday. Ordered online and everything went smoothly. Got a phone call to make sure I was available for delivery, which was a nice touch! Would definitely recommend 1st4beds to friends and family or anyone looking to buy a bed. (read more)
Written on: 08/05/2012
We ordered the bed over the phone and got them delivered, which took about 3 weeks after a few follow up calls. We got a different base to what we understood was the correct one.After 3 days the sliding doors fell off. When we then phoned to have then replaced for the corrrect bases and tell them they were not the ones we actually wanted on the order, their attitude over the phone defenitly did not make us like a customer but more like trying to make the customer feel stupid. So apart from... (read more)
Written on: 24/04/2012
Ordered the Galaxy Leather bed Monday, delivered Tuesday morning!! I was going to place the order online but had a couple of questions so I decided to ring and speak to someone for advice. They were very helpful and were not pushy. They did recommend other products to help get the most from my budget, but the Galaxy was exactly what I wanted. Excellent customer service and quick delivery, would recommend this company. (read more)
Written on: 03/03/2012 by Ed67 (1 review written)
One week after placing an order for headboards and bedside tables for nearly £500, I have had no delivery, no timescale of a delivery online, no e-mail advising of a delivery and contrary to the company promise on the website no one has ever rung me to advise of a delivery date. On ringing the company I spoke to a man who quite frankly had the customer handling skills of a boiled lettuce! I was told someone would ring me - I'm still waiting, This company have not got a clue - avoid it like... (read more)
Written on: 19/12/2011
I ordered bunk beds with mattresses from 1st for beds. The bunk beds turned up with only one mattress and when we started to put the bed together it didn't have any fittings. We rang to complain and were told we would get priority delivery before 9.30am for the other mattress. The mattress turned up at 11.30 and when we asked the driver he told us they'd paid for standard deliver and not priority. Overall the service has been terrible and we will not be using them again. They have been... (read more)
Written on: 07/12/2011
Bed I ordered wasn't in stock (website said it was), when I cancelled the order they pulled out all the stops to get the bed to me in the timeframe I required. Bumpy start, but excellent follow up and true to their word. Well done chaps! (read more)
Written on: 01/11/2011 by JamieinSurrey (1 review written)
Ordered the bed Monday around 11am, delivered the next day at 10am, what an amazing service. Delivery driver was polite and helpful also. Definitely will recommend this company and definitely will use them again without hesitation. Thanks to all at 1st4beds Jamie, Surrey. (read more)
Written on: 28/06/2011
I bought the Birlea Tetras bed from 1st4beds primarily because of the price. Reading the reviews on here also helped with my decision. Although I ordered online, I did ring prior. I was re assured that the bed would be ideal for my son, and also that it was in my budget, and with a mattress. I was never made to feel pressured into purchasing. I would have no hesitation in recommending 1st4beds as my order went very smoothly with quick delivery! The bed was delivered in great condition, and... (read more)
Written on: 18/06/2011
I ordered this bed on line before 1pm and the bed was delivered the very next day as promised. All of the parts were present and the instructions were very clear. The build quality was excellent and the finished product is very sturdy. I would recommend this bed to anyone with kids or as an extra double for guests. (read more)
Written on: 12/05/2011
bed delivered 2 days late, after chase up call.
slats on bed are not strong enough to take the weight of a 5 year old child sitting on bed.
2 weeks of complaining and still no reply to emails, no return calls to resolve the complaint.
letter of intended legal action now sent to 1st4beds. (read more)
Written on: 08/04/2011
Bed not delivered on the right day - cancelled order! (read more)
Written on: 24/02/2011
Ordered bed and mattress with a specified delivery date. Mattress arrived but bed frame did not. Contacted services who assured me bed frame would arrive before 5pm. It did not turn up.
They attempted to deliver the following day, but as I had allready wasted a day waiting at home for them I instructed them to return bed to supplier.
They do not respond to emails, they do not return calls.
Do not use this company. (read more)
Written on: 11/02/2011
my computer was playing up so i ended up ringing to place an order for a guest bed i had seen. i was on the phone for about 10 mins and everything was sorted, ordered,delivery and payment!! no nonesense and straight forward. my item was delivered earlier than expected, another added bonus. (read more)
Written on: 10/11/2010
i needed to get a double bed, surffed the web, 1st 4 beds definitely came first for presentation and i made my order move immediately.
my bed came as expected - next day by 12pm.
i requested a callback on the day of product delivery, and the customer support was great when the call came.
thanks for proving yet another serious online business exists.
the service was outstanding, prompt and although i forgot to ask the delivery man's name, he was excellent.
product looked exactly as i... (read more)
Written on: 02/11/2010
i searched the web for this bed and found that they did it on here for next day delivery, after phoning in the evening they didnt seem to answer it seems that they work 9 30 to 5 pm not the hours they say. They were very helpful though and the bed arrived by 10 the next day . the bed is great very study and well worth the money.
i must admit going by the picture i thought the little side shelf went with it it wasnt later to i read it through again that i realised this was another 25 pound. ... (read more)
Written on: 30/07/2010 by littlemsbored (1 review written)
After reading the positive reviews on this site, I decided to order my bed. I telephoned them first to find out the lead time on delivery and was very impressed with the fact that they called the manufacturer first and then came back to me and promised to try their best in getting it delivered within a couple of weeks before I go on holiday! 8 days later and my bed was delivered. Delivery was between 8am - 12pm which meant I didn't have to stay in all day to wait. Bed and mattress were... (read more)
Written on: 28/06/2010
I had just had a nightmare with another company and was really unsure about ordering again online without seeing the bed first. I decided to order as I was desperate for a bed for my girls as there last one had to be sent back. I couldnt beleive that the next day delivery would go smoothly but next morning first thing I got delivery and the beds are excellant value. I would highly recomend this company to friends. (read more)
Written on: 15/04/2010
I placed the order for this bed at 1pm and the guy was knocking at my door with it 9am the next morning i couldnt believe how fast i got this.I'll certainly be using this site again and recommending it to all my friends.
Written on: 14/04/2010
I ordered a bed and paid for it, Then I decided that I no longer wished to proceed with my perchase. I asked for a refund and they said that I was unable to have this at first, Then advised me that I could but I had to pay £30.00 when I had called just a few hours later having changed my mind. I had a lengthy dispute with the owner or manager regarding this as I considered this to be rather unfair. However he was very uncopperative and left me with no other choice but to take him to trading... (read more)
Written on: 10/03/2010
Very helpful, excellent serbvice and delivery. Thank you very much. (read more)
Written on: 04/02/2010
Good customer service, delivered on time and easy to use website.
Thanks guys, you make spending my hard earned easy :)
Richard in Devon (read more)
Written on: 07/12/2009
Just wanted to say that the Hyder beds are absolutely GORGEOUS !!
The kids are practically living in their rooms now (which incidentally, look twice the size they did before) and are actually excited about going to bed in the evenings!
Thanks so much for all your help, and for the price match and mattress upgrade - we are over the moon and will take every opportunity to recommend you to our friends.
Written on: 11/09/2009
I can't believe the excellent service I have received from 1st4beds.Rang them on friday morning to ask if a certain bed was in stock and to my surprise it was, I have been looking for the Joseph triple bunk for over a month and nobody had any stock. They said that they had a driver free who could deliver the bed in a couple of hours, now thats what I call service!The bed is a quality product not difficult to assemble and the grandchildren think it,s great. Many thanks (read more)
Written on: 12/08/2009 by julie chester (2 reviews written)
Ordered the bunk beds on saturday recieved them monday what more can you ask for thank you 1st 4 beds (read more)
Written on: 05/08/2009
After my experience with another bed company and over 6wks delay (and still waiting refund 8wks later btw!!!) I ended up having to go with another company to get the same bed.
I was a little wary about purchasing another bed online. I phoned 1st4bed and the Joseph bed was in stock, the person I spoke with was reassuring I placed my order. I got confirmation by email and in less that 48 hours a lovely guy called me to confirm delivery. I could have had my beds within 4days of placing my... (read more)
Written on: 31/07/2009
I did have a few problems but this was more to do with the manufacturer of the bunk beds I ordered than with 1st 4 beds. I found this company to be extremely helpful and they kept their promise that i would receive better made bunks. Their customer service is excellent and they replied to all of my emails even when it was very late in the evening. I would use this company again and recommend them to others. (read more)
Written on: 09/04/2009 by kbird
Recently purchased a Joseph Wooden Bunk Bed. Very impressed with the service of 1st4beds. Excellent quality bunk bed, easy to assemble. That impressed order another one within a week!!! No hesitation in recommending this company. A pleasure to deal with! (read more)
Written on: 20/03/2009 by Steven Adcock (1 review written)
I ordered a bed from another company which was perfect. Unfortunatly their customer service wasn't and delivery was delayed over and over, and never given any answers. Then I found 1st4beds and ordered the same bed on their price beat promise, and got it cheaper in the end as I didn't have to pay delivery. They were so helpfull and I wish that I had ordered with them first time round. I got the bed of my dreams, saved money and felt confident in the staff. Thanks 1st4beds. (read more)
As rated by real users
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