Cofton Country Holidays, Dawlish

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“Poor Quality Caravan”

Written on: 17/06/2011

Poor quality caravan The "OTTER" caravan in which we both stayed, in June 2011, at Cofton Country Holidays, Starcross, Nr Dawlish, South Devon, was not an acceptable level of quality. We expected much better for the price we paid for the week. 1. The hot water boiler was not set to give hot water at a regular rate - it gave a trickle which was scaldingly hot! It ran fast at first then reduced to a trickle. Why? Adding cold to it made it go too cool! The boiler was not set right at all and... (read more)

Cofton's Comment

Written on: 08/12/2011

Firstly as the holiday park owner we would like to say it is important that should you have an issue then please report it to Reception. It is disappointing that on this occasion you did not raise the issue with the boiler, gas fire or kettle to Reception whereby we would have sorted the problems for you. We really would have welcomed the opportunity to put things right.

The Otter is a 2006 model caravan, it does not have double glazing however we do have other models in our fleet that do have this benefit. The layout of the caravans is not set by us but by the manufacturers. Year upon year new models come out and they are always making improvements. We have just added 3 new models to our fleet for 2012, some of which are a wider 12ft van which makes a big difference to the space inside. We have a very high standards for cleanliness and quality – the few points mentioned were down to minor wear and tear or poor design.

Anyone reading this review please be rest assured that they are not glaringly obvious unless you start looking hard for problems.

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