I Love Flooring www.iloveflooring.co.uk

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I Love Flooring www.iloveflooring.co.uk
★★★☆☆
3.2
59.0% of users recommend this
Click here if this is your business
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Latest Reviews

“AVOID, This Company does one thing well and that's LIE”

★☆☆☆☆

written by Mariee422 on 05/06/2015

Every remember of staff lied about everything despite me saying I understand mistakes happen just tell me the truth and I can work around that. The lies got more and more bizarre, needless to say after not getting the goods on time after over 1 month after being told a maximum of 2 weeks I was told they could not supply the goods needed, that meant I had to start the process again, not good for a property developer with tenants moving in.AVOID THERE ARE OTHER COMPANIES THAT DO THE SAME STUFF AT A SIMILAR PRICE, USE THEM INSTEAD.

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“AVOID THIS COMPANY”

★☆☆☆☆

written by KARL11 on 26/04/2015

THEY SEND IT LATE AND DAMAGED LAMINATE FLOOR, AFTER SENDING PHOTOS THEY PROMISED REFUND DAMAGED FLOOR BUT NEVER GET ANY REFUND. ABSOLUTELY POOR SERVICE AND WASTING MONEY AND TIME

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“Get your money back”

★☆☆☆☆

written by roBeach325 on 10/04/2015

Hi all, just to let you know I have just got a full refund through Paypal for the carpet I purchased. So if anyone paid the same way open a dispute escalate to a claim and wait!

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“Order not delivered and their website/phone line is dead”

★☆☆☆☆

written by JT1931 on 02/04/2015

Beware of this company! Money paid for flooring and no goods were ever received. I have tried to contact the company by email and phone to recover either the the money or goods several times.

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“very long time waiting for order ”

★☆☆☆☆

written by rnHorton69 on 01/04/2015

waiting 2 weeks longer for order then they promise, but they keep talking every day is't gonna be next day or day after. TERRIBLE NEVER GONNA USE AGAIN

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“Where has this firm gone. UNDER ???”

★☆☆☆☆

written by Carpentereq68 on 25/03/2015

Ordered some laminate flooring on the phone on 5th Match. Received a confirmation of order and payment email. Sent an email last Friday (20th) asking for update on delivery. Today (23rrd) looked at their website - "unavailable as being updated with new low price stock." Tried the phone. No joy. BT confirm it is a dead line. Herts County Council Trading Standards diverts to Consumer Advice call centre in Cumbria. They suggest contacting Companies House and Insolvency Service to see if they have gone bump. I guess I know what the answer Is going to be!!

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“I think they have gone bust. Beware”

★☆☆☆☆

written by KennaBrady44 on 21/03/2015

No phone, e mail or internet. Have they gone bust?

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“Company Seems to have disappeared of the face of the earth”

★☆☆☆☆

written by Santiagog348 on 20/03/2015

We ordered some flooring for a customer. Didn't get an email confirmation so called and spoke to someone who resent - eventually received. However goods not yet received, website down, no one answering the phone for days and now line is dead and £800 worth of flooring paid for and not received. ******PAYPAL account name of MT FLOORING - BUYER BEWARE!!!!!

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Mkdm's Comment

Written on: 20/03/2015

The same thing has happened to us. We ordered £2110 worth of flooring in February, they promised delivery in 3 weeks. we are now 6 weeks on and nothing received. The phone line is dead, website down.

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“Absolute disgrace of a company”

★☆☆☆☆

written by jmChilders481 on 19/03/2015

They took my order. Failed to deliver and have now seemingly closed. Whoever runs them is not fit to run a business. They have left me very distressed. I only hope they don't appear as another business. Be very, very careful about who you order with online.

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“What a shambles of a company!”

★☆☆☆☆

written by 63Fischer on 15/03/2015

At the start of January I ordered 3 carpets over the phone and was told they would be delivered the following week. After 2 weeks I had heard nothing and I hadn't even been e-mailed the invoice. I phoned and was told they would look into it and phone me back. They didn't. So I phoned again and was told that the manufacturer had problems with one of their machines and there would be a delay. This set the pattern for the following weeks - I'd hear nothing, I'd phone, they said they'd get back to me but they didn't and I'd have to phone again and then be given yet another excuse. I didn't receive an invoice because someone had mistyped my address - very sloppy. I also ended up contacting the manufacturer to see if indeed they had had problems with a machine and they said no. When I said this to I Love Flooring, there was silence at the other end of the phone for several seconds and then, rather lamely, the woman said 'Well that's what we were told'. Eventually, after 6 weeks, the carpets were delivered but only 2 of them. The courier had 'lost' the third one. So yet more phone calls and they then suggested I cancel the order for the missing carpet and they would refund my money. This I agreed to and waited for my refund. It was the first time I had heard the word 'sorry' from them during all my communications. I sourced the carpet elsewhere on line for the same price and it was delivered within a few days, with excellent communication throughout i.e. the way a business should be run! After yet another 2 weeks, I had not received my refund, got nowhere by phoning so had to make a claim via my credit card company. From reading other reviews here, it would appear I'm not the only one to have had this problem. The money was refunded straight away and strangely, ILF's website was taken down at the same time - coincidence? All in all, an awful, stressful experience and it delayed finishing the renovations to our house for nearly 2 months.

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“Pretty Good Service”

★★★★★

written by Ogdenfx122 on 10/03/2015

After some family had purchased goods from this company last year I decided to try them. I got some Laminate and some stair carpet. Carpet took longer than wood but knew that. Came in around a week for the wood 2 weeks for the carpet Delivered on a pallet and a hand courier (man and van) on 2 deliveries. Company delivering the pallet of wood called an hour before all in all pretty goods service Could not complain at these prices Def use again and recommend

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“No Issues Good Products”

★★★★★

written by gtaylorfloors on 18/02/2015

Regularly buy my Karndean from this company as I am a fitter. Good prices, never had any issues once had a damage and it was not much so I accepted a partial refund given as promissed. Find the staff good, products good prices good Would definitely continue to us them HAPPY CUSTOMER

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“They do not communicate and when they do it's lies!!!”

★☆☆☆☆

written by Hudson375 on 17/02/2015

Yes they are the cheapest, nut there is another price you pay for this. After 3 weeks my order has not arrived. On the rare occasions they answered the phone I was lied to . Yes your order is being delivered. Yes your order will be with you by 5:30. They do not answer the phones after 5:00 so then you are stuck. I have rearranged my fitter twice already! They are unreliable and do not give you any updates on what is happening. During one of the few phone calls they picked up, 10 days after my order, I was told there was no UK stock of the item I ordered. 10 days they waited to tell me and they only did so because I called them! Then when a replacement was ordered they failed to deliver. I have no choice but to report them to my credit card for fraud as they took my money and delivered absolutely nothing but lies and frustration! AWFUL COMPANY. Stay clear of them. Pay £1 more per square metre and buy your flooring from someone else. They should be renamed to I HATE FLOORING. Buy from them at your peril.

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“HAPPY WITH THE SERVICE”

★★★★★

written by on 27/01/2015

Having used this company before I had a good experience and used them again for some carpets. Helped work them out for me online, fitter checked and was all fine. GAve me a goods price delivery was 3 weeks which was as estimated. Look super and happy with the service. Would def use again and have. No issues.

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“Good Service”

★★★★★

written by leemusgrove on 20/01/2015

After much research online I came across this company for some laminate flooring. Decided to get some Quickstep - Had great reviews on this product and neighbour had some fitted looked great. Had to buy a large quantity and called to see if I could get discount It was at the lowest price according to them, true after checking, but they gave me free underlay which was a fab offer. Just before being delivered I had a panic and called them to see if they sold of all things, artificial grass, bingo they did which I needed quite quickly. It was reasonable and as I live locally they delivered it with the wood at the same time. Saved me money and lots of time Great sales staff great service great prices. Do not hesitate to give them a go

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“Great Prices Good Service”

★★★★★

written by Levesque188 on 19/01/2015

As an avid High St shopper this is my first experience buying online, well large items anyway, Got some Balterio Laminate from this company after my sister told me how cheap they were. I must say they are the cheapest I could find, Delivery was quoted around a week came one day later but at these prices, thats fine. I had to change delivery day due to an issue at home which again they did not problem. Came wrapped on a pallet and the delivery guy was very helpful (although I know this would be out sourced ) All in all a good experience would not hesitate to tell family and friend to use them. Good company good prices More than Happy with them

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“Positive Experience”

★★★★☆

written by Larkin444 on 06/01/2015

Must say despite what was written by some customers had a good experience. I got some Karndean and glue from this company. Came just before Christmas and was laid over Christmas. Came packed on a pallet Delivery driver nice came on the correct day despite the time of year. Fitted looks great first grade product and service. Would buy again from these chaps Always got through on the phone always answered emails. Maybe other customers are calling out of hours? Not had an issue so def recommend 100%

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“No Customer Service and Rude Unhelpful Staff”

★☆☆☆☆

written by ljcole on 14/12/2014

Order confirmation states "laminates will be delivered within a week" - when did not arrive contact made only to be told off for not paying for a delivery date - why would I pay for delivery when they said a week which suited me??! Verbally told during call that delivery would be AM Tuesday 9 December so changed delivery address however when email confirmation arrived it became 10th and then literally two minutes later another email 11th. Rang again to try and sort out exactly when delivery would happen and what time of day as we all work full-time. They settled on 11th but could not say actually when it would be delivered. 11th got to 4pm - latest delivery on small orders - still no flooring. Rang to be met with yet another rude and unhelpful person who said would be delivered by 5.30 but did not arrive. Got home to card through door from delivery driver - they had got the wrong address. Made written complaint via email that was not answered in the least appropriately - empty and not in the least sincere. No offer of help in any shape or form. We had to fetch the flooring ourselves direct from the delivery companies depot 35 miles away! Would recommend you steer clear of this company.

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“Should be shut down!!”

★☆☆☆☆

written by JadenRoach on 02/12/2014

An absolutely terrible experience. I ordered 10 packs of flooring from this website and paid for them in full. They delivered 5 packs and, when I pointed out the error, were rude and aggressive with me on the phone, refusing either to deliver the 5 remaining boxes or to refund me the money. They have since continued to refused to refund me my money. I had to order my flooring from elsewhere and now, 5 months after I placed the order with iloveflooring, I still have 5 packs of unopened flooring which they have not collected. I am close to £450 out of pocket because of iloveflooring and it looks like I will have to bring court proceedings to recover it. People like this should not be allowed to trade. It is outrageous.

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“Late but good service”

★★★★☆

written by Danielt84 on 23/11/2014

Ordered some laminate as it was cheaper than elsewhere. Then read the reviews and panicked. However, could always contact someone by phone, was sent an email when my delivery date was altered as they had received damaged stock, only one day delay, and pleased with goods & service. They took longer than the 7 days stated on their website but overall was pleased.

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