I Love Flooring Reviews - www.iloveflooring.co.uk

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★★★☆☆
3.3 / 5
62% of users recommend this
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Latest Reviews

★☆☆☆☆

“No Customer Service and Rude Unhelpful Staff”

Written on: 14/12/2014 by ljcole (1 review written)

Order confirmation states "laminates will be delivered within a week" - when did not arrive contact made only to be told off for not paying for a delivery date - why would I pay for delivery when they said a week which suited me??! Verbally told during call that delivery would be AM Tuesday 9 December so changed delivery address however when email confirmation arrived it became 10th and then literally two minutes later another email 11th. Rang again to try and sort out exactly when delivery… Read Full Review

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★☆☆☆☆

“Should be shut down!!”

Written on: 02/12/2014 by JadenRoach (1 review written)

An absolutely terrible experience. I ordered 10 packs of flooring from this website and paid for them in full. They delivered 5 packs and, when I pointed out the error, were rude and aggressive with me on the phone, refusing either to deliver the 5 remaining boxes or to refund me the money. They have since continued to refused to refund me my money. I had to order my flooring from elsewhere and now, 5 months after I placed the order with iloveflooring, I still have 5 packs of unopened… Read Full Review

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★★★★☆

“Late but good service”

Written on: 23/11/2014 by Danielt84 (1 review written)

Ordered some laminate as it was cheaper than elsewhere. Then read the reviews and panicked. However, could always contact someone by phone, was sent an email when my delivery date was altered as they had received damaged stock, only one day delay, and pleased with goods & service. They took longer than the 7 days stated on their website but overall was pleased… Read Full Review

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★☆☆☆☆

“I will go elsewhere in future”

Written on: 22/11/2014 by Bill12bill2 (1 review written)

I am sorry to say the service I received from I love flooring was very poor, this is a shame as the price and the delivery company were good. It took I love flooring almost 7 weeks from taking my order to the deliver of my carpet. I was never advised that there would be a delay I therefore expected that the carpet would be delivered within 14 days as I love flooring claim this is normal. After about 3 weeks, slightly frustrated I contacted the manufacturers to ask how long it was likely to… Read Full Review

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★☆☆☆☆

“Dont buy”

Written on: 31/10/2014

We order laminated flooring and after waiting 10 working days, I called to find out that our item its not longer available. No one didnt called to let us know!!! We asked for full refund and same situation- waiting more that ten working days and the money still not in our account! So Please have all this in mind, the customer service is rubish,they never there for you We never experienced such a service before Worse company ever… Read Full Review

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★★★★★

“Happy customer”

Written on: 24/10/2014 by Miller500 (1 review written)

I am not one to post reviews usually, and i often think people use review sites to merely complain. I understand not many people bother praising and are quick to condemn but i can only say thankyou very much to these people. Let down by another online retailer needed to get some laminate quickly i.n my elderly mums home for her return from hospital. They sourced it oddly cost me less money and the two delivery guys were friendly helpful and caring they carriex the packs in refusex a tip and… Read Full Review

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★☆☆☆☆

“Wrong items delivered and fraudulent claims”

Written on: 23/10/2014

An email I received from iloveflooring in response to my order told me they would tell me as soon as possible when I would receive my order. That took about 5 days despite phone calls and emails from me. Not a good start. Delivery driver did not speak much English at all. On unpacking the pallet I noticed one pack of laminate flooring was missing. Customer services asked me to email this fact. I did....no response. On phoning them the next day I was asked to email again, and again, no… Read Full Review

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★★★★★

“Click Vinyl”

Written on: 17/10/2014 by Dobson1989 (1 review written)

Spent weeks deciding on flooring, needed it waterproof for a kitchen finally came up with a click vinyl as it is easier to fit. Was not sure of range called these guys and they suggested one Talked me through the options and i got a couple of samples. Delivered in two weeks as confirmed came on a pallet on the correct day Fitted by local fitter looks absolutely great Fab product and pleasure to deal with this company def be back to them for future orders … Read Full Review

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★★★★★

“Balterio Laminate”

Written on: 09/10/2014 by bryn66729290920 (1 review written)

Purchased 60M2 of Balterio laminate flooring quattro from this company Came within a week as stated, on a pallet driver was very helpful even helped unload although i did understand this is not his remit. He was more than helpful and the experience was great. I live in a remote part of wales and had no issues would def recommend … Read Full Review

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★★★★★

“Karndean Looselay”

Written on: 16/09/2014 by EstebanMooney (1 review written)

My wife and I purchased this flooring which we had researched on a special deal it had an extra 10% off. Was told it would take around a week, was a bit late came around 10 days but at this price I was hardly going to complain. Easy to fit looks great and quick polite informative company. No issue would def use again for flooring Pat on the back I love flooring Pleasure doing business … Read Full Review

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★★★★☆

“Colonia LVT”

Written on: 21/08/2014 by DAVE.SIMSON (1 review written)

Originally wanted some Karndean for our kitchen and bathroom but could not find one I liked Gave these guys a call and they suggested Colonia sent me a few samples and I found not only was it a bit cheaper it was just as good and had the colour, decided on wood type for kitchen and tile type for the bathrooms Arrived on a pallet, chap helped my wife unload which was not part of the remit I understand but was very happy he did. The flooring is down and look really good, pleased with company… Read Full Review

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★★★★★

“Quickstep Flooring ”

Written on: 07/08/2014 by Youngwy16 (1 review written)

Ordered some laminate of these at an absolutely brilliant price delivered around a week later all perfect, fitted very happy family… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 09/06/2014 by Juliepearce1 (1 review written)

After they delivered the wrong flooring I contacted customer services and was told that they would send the correct flooring,after not hearing anything for a few days I rang them again,this time I was told that they could not have sent the wrong flooring as it was not missing from their stock! So I had 2 boxes of the wrong flooring and had a work person waiting to lay the floor. I sourced the correct flooring and rang iloveflooring and asked them to credit back to my card the cost of the 2… Read Full Review

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★★★★★

“KRONOSPAN LAMINATE FLOORING”

Written on: 04/06/2014

Did some research and found this website, as I needed some more laminate floor to match my existing flooring. It had been discontinued but called these guys and they found a similar colour for me its not a perfect match but saved me lots of money. Would use again without hesitation very helpful good prices… Read Full Review

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★★★★★

“Westex Carpet”

Written on: 22/05/2014 by 271Drake (1 review written)

My carpet fitter, who buys from these guys, suggested I get my Westex carpet from them Was a bit hesitant to pay online as its not my thing and called them as it was a large order (for me anyway) of around £2,450. Need not have worried came wrapped in plastic with a carpet courier had to have some help for delivery day which was understandable. Fitter laid it and it looks superb saved me enough money to buy some kitchen flooring - which i got again from these so fantastic result Great… Read Full Review

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★★★★☆

“Balterio flooring”

Written on: 21/05/2014 by McKinneyep341 (1 review written)

After searching for deals on some Balterio I came across these guys nand although they were slighty more expensive overall they did cheaper delivery and also true match door bars, which a lot of others did not have. Took around a week to come in to them and then a day to me so little slow but was an unususal colour. They sent email to confirm date and it arrived on a pallet all complete and wrapped perfectly. Good experience which make a change with online purchases… Read Full Review

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★★★★☆

“SOLID WOOD”

Written on: 14/05/2014 by Daniel250 (1 review written)

Needed some of this wood very quickly after being let down by a supplier. This company went the extra mile and delivered it to me on the requested date after shipping it over from Belgium. This service was perfect and stopped me getting a penalty for non finishing of a job. Thanks for all your efforts… Read Full Review

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★☆☆☆☆

“Worst online retailer ever given money too - stay away!”

Written on: 26/04/2014 by vpow (1 review written)

If you expect to pay money for a product and have it delivered within the timescale shown on the website then DO NOT BUY FROM THIS COMPANY. Not only do they take your money without giving you a delivery date, when you finally come to the conclusion that somethings astray as you've heard nothing and call them, then the customer service is absolutely appalling. I ordered and paid for some vinyl click flooring on the 23rd March 2014. Heard nothing, many many phone calls and emails later they… Read Full Review

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★★★★★

“Sisal Carpeting”

Written on: 14/04/2014 by GinaHurley57 (1 review written)

Had some Sisal carpet delivered to my home. Was beautiful quality and fitted by the fitter. Looks stunning and am having the rest of the house done with it. Great advice from this company, email to confirm a 2 day delivery slot as it was carpet, courier called to confirm an am slot. Absolutely delighted with both product and service … Read Full Review

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★★★★★

“Great Online Supplier”

Written on: 13/03/2014 by fxJorgensen1985 (1 review written)

Found i love flooring online via google. Got some Westex carpet from them. Was unsure fitter had got it right for ordering so sent them the plank they worked it out priced it and confirmed the fitter was right. I ordered in full confidence and the carpet came 3.1/2 weeks later. Delivery co were great and helped the fitter into the house with it. Its down and looks great will def use again no problems and a great service and product… Read Full Review

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