I Love Flooring Reviews - www.iloveflooring.co.uk

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★★★☆☆
3.2 / 5
133
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Latest Reviews

★☆☆☆☆

“AVOID, This Company does one thing well and that's LIE”

Written on: 05/06/2015 by Mariee422 (1 review written)

Every remember of staff lied about everything despite me saying I understand mistakes happen just tell me the truth and I can work around that. The lies got more and more bizarre, needless to say after not getting the goods on time after over 1 month after being told a maximum of 2 weeks I was told they could not supply the goods needed, that meant I had to start the process again, not good for a property developer with tenants moving in.AVOID THERE ARE OTHER COMPANIES THAT DO THE SAME STUFF AT… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 26/04/2015 by KARL11 (1 review written)

THEY SEND IT LATE AND DAMAGED LAMINATE FLOOR, AFTER SENDING PHOTOS THEY PROMISED REFUND DAMAGED FLOOR BUT NEVER GET ANY REFUND. ABSOLUTELY POOR SERVICE AND WASTING MONEY AND TIME… Read Full Review

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★☆☆☆☆

“Get your money back”

Written on: 10/04/2015 by roBeach325 (1 review written)

Hi all, just to let you know I have just got a full refund through Paypal for the carpet I purchased. So if anyone paid the same way open a dispute escalate to a claim and wait!… Read Full Review

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★☆☆☆☆

“Order not delivered and their website/phone line is dead”

Written on: 02/04/2015 by JT1931 (1 review written)

Beware of this company! Money paid for flooring and no goods were ever received. I have tried to contact the company by email and phone to recover either the the money or goods several times… Read Full Review

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★☆☆☆☆

“very long time waiting for order ”

Written on: 01/04/2015 by rnHorton69 (1 review written)

waiting 2 weeks longer for order then they promise, but they keep talking every day is't gonna be next day or day after. TERRIBLE NEVER GONNA USE AGAIN… Read Full Review

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★☆☆☆☆

“Where has this firm gone. UNDER ???”

Written on: 25/03/2015 by Carpentereq68 (1 review written)

Ordered some laminate flooring on the phone on 5th Match. Received a confirmation of order and payment email. Sent an email last Friday (20th) asking for update on delivery. Today (23rrd) looked at their website - "unavailable as being updated with new low price stock." Tried the phone. No joy. BT confirm it is a dead line. Herts County Council Trading Standards diverts to Consumer Advice call centre in Cumbria. They suggest contacting Companies House and Insolvency Service to see if they have… Read Full Review

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★☆☆☆☆

“I think they have gone bust. Beware”

Written on: 21/03/2015 by KennaBrady44 (1 review written)

No phone, e mail or internet. Have they gone bust?… Read Full Review

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★☆☆☆☆

“Company Seems to have disappeared of the face of the earth”

Written on: 20/03/2015 by Santiagog348 (1 review written)

We ordered some flooring for a customer. Didn't get an email confirmation so called and spoke to someone who resent - eventually received. However goods not yet received, website down, no one answering the phone for days and now line is dead and £800 worth of flooring paid for and not received. ******PAYPAL account name of MT FLOORING - BUYER BEWARE!!!!!… Read Full Review

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Mkdm's Comment

Written on: 20/03/2015

The same thing has happened to us. We ordered £2110 worth of flooring in February, they promised delivery in 3 weeks. we are now 6 weeks on and nothing received. The phone line is dead, website down.

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★☆☆☆☆

“Absolute disgrace of a company”

Written on: 19/03/2015 by jmChilders481 (1 review written)

They took my order. Failed to deliver and have now seemingly closed. Whoever runs them is not fit to run a business. They have left me very distressed. I only hope they don't appear as another business. Be very, very careful about who you order with online… Read Full Review

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★☆☆☆☆

“What a shambles of a company!”

Written on: 15/03/2015 by 63Fischer (1 review written)

At the start of January I ordered 3 carpets over the phone and was told they would be delivered the following week. After 2 weeks I had heard nothing and I hadn't even been e-mailed the invoice. I phoned and was told they would look into it and phone me back. They didn't. So I phoned again and was told that the manufacturer had problems with one of their machines and there would be a delay. This set the pattern for the following weeks - I'd hear nothing, I'd phone, they said they'd get back to… Read Full Review

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★★★★★

“Pretty Good Service”

Written on: 10/03/2015 by Ogdenfx122 (1 review written)

After some family had purchased goods from this company last year I decided to try them. I got some Laminate and some stair carpet. Carpet took longer than wood but knew that. Came in around a week for the wood 2 weeks for the carpet Delivered on a pallet and a hand courier (man and van) on 2 deliveries. Company delivering the pallet of wood called an hour before all in all pretty goods service Could not complain at these prices Def use again and recommend … Read Full Review

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★★★★★

“No Issues Good Products”

Written on: 18/02/2015 by gtaylorfloors (1 review written)

Regularly buy my Karndean from this company as I am a fitter. Good prices, never had any issues once had a damage and it was not much so I accepted a partial refund given as promissed. Find the staff good, products good prices good Would definitely continue to us them HAPPY CUSTOMER… Read Full Review

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★☆☆☆☆

“They do not communicate and when they do it's lies!!!”

Written on: 17/02/2015 by Hudson375 (1 review written)

Yes they are the cheapest, nut there is another price you pay for this. After 3 weeks my order has not arrived. On the rare occasions they answered the phone I was lied to . Yes your order is being delivered. Yes your order will be with you by 5:30. They do not answer the phones after 5:00 so then you are stuck. I have rearranged my fitter twice already! They are unreliable and do not give you any updates on what is happening. During one of the few phone calls they picked up, 10 days after my… Read Full Review

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★★★★★

“HAPPY WITH THE SERVICE”

Written on: 27/01/2015

Having used this company before I had a good experience and used them again for some carpets. Helped work them out for me online, fitter checked and was all fine. GAve me a goods price delivery was 3 weeks which was as estimated. Look super and happy with the service. Would def use again and have. No issues. … Read Full Review

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★★★★★

“Good Service”

Written on: 20/01/2015 by leemusgrove (1 review written)

After much research online I came across this company for some laminate flooring. Decided to get some Quickstep - Had great reviews on this product and neighbour had some fitted looked great. Had to buy a large quantity and called to see if I could get discount It was at the lowest price according to them, true after checking, but they gave me free underlay which was a fab offer. Just before being delivered I had a panic and called them to see if they sold of all things, artificial grass… Read Full Review

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★★★★★

“Great Prices Good Service”

Written on: 19/01/2015 by Levesque188 (1 review written)

As an avid High St shopper this is my first experience buying online, well large items anyway, Got some Balterio Laminate from this company after my sister told me how cheap they were. I must say they are the cheapest I could find, Delivery was quoted around a week came one day later but at these prices, thats fine. I had to change delivery day due to an issue at home which again they did not problem. Came wrapped on a pallet and the delivery guy was very helpful (although I know this would… Read Full Review

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★★★★☆

“Positive Experience”

Written on: 06/01/2015 by Larkin444 (1 review written)

Must say despite what was written by some customers had a good experience. I got some Karndean and glue from this company. Came just before Christmas and was laid over Christmas. Came packed on a pallet Delivery driver nice came on the correct day despite the time of year. Fitted looks great first grade product and service. Would buy again from these chaps Always got through on the phone always answered emails. Maybe other customers are calling out of hours? Not had an issue so def… Read Full Review

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★☆☆☆☆

“No Customer Service and Rude Unhelpful Staff”

Written on: 14/12/2014 by ljcole (1 review written)

Order confirmation states "laminates will be delivered within a week" - when did not arrive contact made only to be told off for not paying for a delivery date - why would I pay for delivery when they said a week which suited me??! Verbally told during call that delivery would be AM Tuesday 9 December so changed delivery address however when email confirmation arrived it became 10th and then literally two minutes later another email 11th. Rang again to try and sort out exactly when delivery… Read Full Review

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★☆☆☆☆

“Should be shut down!!”

Written on: 02/12/2014 by JadenRoach (1 review written)

An absolutely terrible experience. I ordered 10 packs of flooring from this website and paid for them in full. They delivered 5 packs and, when I pointed out the error, were rude and aggressive with me on the phone, refusing either to deliver the 5 remaining boxes or to refund me the money. They have since continued to refused to refund me my money. I had to order my flooring from elsewhere and now, 5 months after I placed the order with iloveflooring, I still have 5 packs of unopened… Read Full Review

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★★★★☆

“Late but good service”

Written on: 23/11/2014 by Danielt84 (1 review written)

Ordered some laminate as it was cheaper than elsewhere. Then read the reviews and panicked. However, could always contact someone by phone, was sent an email when my delivery date was altered as they had received damaged stock, only one day delay, and pleased with goods & service. They took longer than the 7 days stated on their website but overall was pleased… Read Full Review

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