I Love Flooring Reviews - www.iloveflooring.co.uk

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★★★☆☆
3.4 / 5
63% of users recommend this
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Latest Reviews

★☆☆☆☆

“Terrible customer service”

Written on: 09/06/2014 by Juliepearce1 (1 review written)

After they delivered the wrong flooring I contacted customer services and was told that they would send the correct flooring,after not hearing anything for a few days I rang them again,this time I was told that they could not have sent the wrong flooring as it was not missing from their stock! So I had 2 boxes of the wrong flooring and had a work person waiting to lay the floor. I sourced the correct flooring and rang iloveflooring and asked them to credit back to my card the cost of the 2… Read Full Review

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★★★★★

“KRONOSPAN LAMINATE FLOORING”

Written on: 04/06/2014

Did some research and found this website, as I needed some more laminate floor to match my existing flooring. It had been discontinued but called these guys and they found a similar colour for me its not a perfect match but saved me lots of money. Would use again without hesitation very helpful good prices… Read Full Review

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★★★★★

“Westex Carpet”

Written on: 22/05/2014 by 271Drake (1 review written)

My carpet fitter, who buys from these guys, suggested I get my Westex carpet from them Was a bit hesitant to pay online as its not my thing and called them as it was a large order (for me anyway) of around £2,450. Need not have worried came wrapped in plastic with a carpet courier had to have some help for delivery day which was understandable. Fitter laid it and it looks superb saved me enough money to buy some kitchen flooring - which i got again from these so fantastic result Great… Read Full Review

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★★★★☆

“Balterio flooring”

Written on: 21/05/2014 by McKinneyep341 (1 review written)

After searching for deals on some Balterio I came across these guys nand although they were slighty more expensive overall they did cheaper delivery and also true match door bars, which a lot of others did not have. Took around a week to come in to them and then a day to me so little slow but was an unususal colour. They sent email to confirm date and it arrived on a pallet all complete and wrapped perfectly. Good experience which make a change with online purchases… Read Full Review

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★★★★☆

“SOLID WOOD”

Written on: 14/05/2014 by Daniel250 (1 review written)

Needed some of this wood very quickly after being let down by a supplier. This company went the extra mile and delivered it to me on the requested date after shipping it over from Belgium. This service was perfect and stopped me getting a penalty for non finishing of a job. Thanks for all your efforts… Read Full Review

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★☆☆☆☆

“Worst online retailer ever given money too - stay away!”

Written on: 26/04/2014 by vpow (1 review written)

If you expect to pay money for a product and have it delivered within the timescale shown on the website then DO NOT BUY FROM THIS COMPANY. Not only do they take your money without giving you a delivery date, when you finally come to the conclusion that somethings astray as you've heard nothing and call them, then the customer service is absolutely appalling. I ordered and paid for some vinyl click flooring on the 23rd March 2014. Heard nothing, many many phone calls and emails later they… Read Full Review

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★★★★★

“Sisal Carpeting”

Written on: 14/04/2014 by GinaHurley57 (1 review written)

Had some Sisal carpet delivered to my home. Was beautiful quality and fitted by the fitter. Looks stunning and am having the rest of the house done with it. Great advice from this company, email to confirm a 2 day delivery slot as it was carpet, courier called to confirm an am slot. Absolutely delighted with both product and service … Read Full Review

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★★★★★

“Great Online Supplier”

Written on: 13/03/2014 by fxJorgensen1985 (1 review written)

Found i love flooring online via google. Got some Westex carpet from them. Was unsure fitter had got it right for ordering so sent them the plank they worked it out priced it and confirmed the fitter was right. I ordered in full confidence and the carpet came 3.1/2 weeks later. Delivery co were great and helped the fitter into the house with it. Its down and looks great will def use again no problems and a great service and product… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY!”

Written on: 05/03/2014

Placed an order for flooring. After not hearing anything we contacted them to be told the flooringwas on a back log and they would let us know when it came in stock. Never heard back, was always us chasing them. Over a month after placing the order we were told it would be delivered on a particular day. Stayed in all day and no delivery! Apparently it had been delivered to the wrong address. They were aware of this, but still no one bothered to inform us. We were then told it would take at… Read Full Review

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★★★★★

“QUICKSTEP AND KARNDEAN”

Written on: 24/02/2014

Had some Quickstep laminate and Karndean for my home from these chaps. Took around 10 days, due to karndean, all on pallet well wrapped and on time. Happily use them again no issues got an email to confirm delivery keen prices good service… Read Full Review

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★★★★★

“GOOD PRICES”

Written on: 10/01/2014

Found this company via google, there were some others but this one was one of the cheapest. Purchased some Amtico from them, at very low price. Was special cut so took a couple of weeks Came on a pallet on the day the said and was much less money overall. Took advantage of the extra £10 charge for an AM and it came before 12 Floor is down and looks great good experience would def use again and recommend to anyone I read some people had difficuty but my experience was fine. … Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 03/01/2014 by dzakirova (1 review written)

After I placed an order I've reccived the notification email telling me that I will recieve another email when my order is dispatched. 10 days later I called for an update only to find out there was missprint on their website 1 pack of flooring would cover less area than advertised. I asked to cancel the order and of course I hoped they would refund me automatically. Another week past by so I called again about my refund and was told I would receive it by the following week. Alas no refund… Read Full Review

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★★★★★

“SAVE MY CHRISTMAS FLOOR”

Written on: 20/12/2013 by kimtaylor (1 review written)

Was let down by a competitor with some flooring I needed before Christmas Called this company, shame I had not found them before, they pulled out all the stops turned out to be cheaper to boot and the flooring arrived Wednesday. It is now fitted in time for Christmas and Looks great. What a super service, you went above and beyond to help me at your busiest time Thanks again I cannot praise you enough Great Experience… Read Full Review

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★★★★★

“Fantastic quick service”

Written on: 19/12/2013 by Tunderhay (1 review written)

Thankyou I loveflooring team had my flooring delivered at very quick speed it's finished now for Christmas looks fab good prices no wonder high street is suffering these guys got it quicker and lots cheaper pleasant staff who always seem busy Highly recommend !… Read Full Review

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★☆☆☆☆

“no answer”

Written on: 21/11/2013

I tried several times to contact this company by telephone with a small query prior to purchase but, after being kept on hold for some time, I had a message "there is no-one to take your call Goodbye". I decided this was not a good start and will get my flooring elsewhere!… Read Full Review

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★★★★☆

“company could be one of the best”

Written on: 14/11/2013

I noticed bad reviews about this company but to be honest I think if they improve on communicating with customers they can be more successful. they were polite & helpful when ordering karndean flooring. Found price very good. Web site easy to use. Am happy now goods have been delivered. Only negative thing was difficulty contacting by phone and email regarding delivery… Read Full Review

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★★★★★

“FANTASTIC SERVICE”

Written on: 14/11/2013

Got the best price on the web for some Ryalux carpet from this company Need 100m2 plus so please with the discount. Came in 3 weeks as arranged, courier delivered AM on the right day This was for a hotel was laid in hallways and stairs Looks FAB Ordering again for bedrooms Great Service from all Staff. Many thanks iloveflooring Ted Forester… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 04/11/2013

Part of order never arrived - when I contacted them I was accused of mislaying them!!! No offer of replacing them or a refund DONT BUY FROM THEM… Read Full Review

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★★★★★

“Fantastic Service!!”

Written on: 30/10/2013 by GFrancis (1 review written)

I purchased some Quick-Step Arte Laminate flooring from I Love Flooring (MT flooring group). I contacted the company direct regarding delivery times & I was given very clear information about the service then the goods were delivered the following morning. I experienced a great transaction with a polite & excellent service. All staff were very helpful & the delivery service was fantastic, I wouldn't hesitate to recommend this company if asked about flooring. … Read Full Review

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★☆☆☆☆

“I brought some floor adhesive about a month ago, cost...”

Written on: 25/10/2013 by rachael_88 (1 review written)

I brought some floor adhesive about a month ago, cost me £60. Turns out I brought the wrong type of adhesive, so I contacting the company and they said we cannot refund this product as its a "special order". I argued saying where does it state on your website this is a special order? They could not answer this. I demanded my money back. The director then called me to explain it states in the terms and conditions that no refunds can be made on special order, I said yes but where does it state… Read Full Review

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