If there were ten stars I would give it to United airlines at SFO a ten star as their staff reached out up and beyond in helping us out. We were supposed to take airflight with UA from SFO to canada then get connected to China. Because our agent failed to notify us a change in the schedule, we missed the UA flight. Now there was no way we could get to Canada on time to catch the international flight operated by airchina. we spent one hour on the phone with our flight agent but nothing could be done. All the crew we talked to in the airport rightfully (but not helpfully) told us that they could do nothing as they could not touch on the ticket. we were told to wait for another 6 hours in the airport until airchina opened their service, when there was no guarantee there was seat available. As we fell into despair, she found out our needy situation and spent time looking into the flight schedule and was able to help us aboard the next UA flight from SFO to China directly. I admit there was some luck as there were seats available. however, we do feel that her conscientious work has saved us from deep, deep trouble. She could have easily told us to wait until Airchina came and could have done nothing, for which we could not blame at her at all. But she went up and beyond to help us. I feel this makes United Airlines totally different from other airline companies. I also took United Airlines multiple times before. their service has been overall decent and satisfactory. in the end, I feel United Airlines SFO office deserves a 5-start credit.

A true measure of customer service is during difficult circumstances. Our flight was on 21 Feb, Ottawa to Belize. It was a very bad day for weather across the U.S. Due to flight delays, we only made it to Houston on our first day (missed Houston to Belize). The agents in Houston were VERY helpful in arranging hotel and meal chits, and getting us on an early flight to Belize the next morning. Also, my daughter and her friend travelled to Belize on the same day but different flight connections. Their original flight through Newark was cancelled due to weather. Their rescheduled flight through Washington was then cancelled due to weather. The agent in Ottawa was VERY helpful in getting them on another airline through Toronto, Miami and then Belize. OUTSTANDING service during very difficult circumstances.

We would like to compliment the staff of United Airlines for the courtesy they showed us last night and all their help. We had to contact the airline 4 times with different questions and re-book the flight for a different date due to the current situation in the Middle East. They were very polite, knowledgeable, attentive and so helpful. We were so impressed with the ease of dealing with the airline and the service, that we felt compelled to write and pay them a big compliment. Thank you guys for all the assistence and patience with us. Keep up the good work! Evgenia and Natalia Ustinova

I was saved by the kindest most thoughtful staff of United Airlines. I thank God for them and how the aided me in my time of despair. I had booked a flight through the STAtravel agency. All my attempts to have them to abide by their written stated policy were simply overlooked. Offered to fax the agent whom I had spoken with the documents that they sent me which he simply told me it didn't make any difference. That no changes in any reservations or rerouting or times or destinations were allowed regardless to what the documents stated. when I informed him that the documents stated that changes in a reservation more than 24 hours after purchase would incur the current change fee. He promptly informed me that that fee was the cost of the ticket. This simply meant that I was out $500.00. However he said he would be happy to book another flight for me! There ws not anything he could do, but maybe I could call the corporate headquarters of the Airline and they might help me, yes he was a true comedian! Now I know why they don't have an address on their papers! Anyway after he hung up on me and I knew that it made no sense to call him back because I had been royally rippedoff, I should take this as a lesson learned and be happy that it was only $500.00. I was resolved to go on my merry way. However I remembered that the lady at the ticket counter had asked me to tell her what the travel agency said about a refund or reroute. So I went to do this only because I told her that I would, not expecting anything from them because I had paid my money weeks ago to the travel agency fully expecting them to abide by their publicly stated written ticket rules and restrictions. As I approached the ticket counter there were now three ladies standing there. An Africn-American lady, a Korean lady and a white lady. I informed her/them that they said it was nothing I could do, the reservations could not be refunded, or rerouted, changed or anything. I would have to purchase a completely new ticket. All three ladies as if on a previously arranged signal all reached for the electronic devices on their hips and started typing away. They started speaking to each other about various alternatives etc, The Korean lady offered to continue their research as the other two ladies tended to customers. The would immediately come back and assist her after they no longer busy. Finally the Korean Lady had to leave to consult with someone about the whole situation. She returned By this time I was on pins and needles and holding my heart in my sweating palms. She gave me an affirmative answer because United airlines had already been paid for the flight. She promptly gave me a new flight schedule round trip as the other lady called the gate for them to hold my flight. However now the flight was full and was scheduled for takeoff NOW>. She told me to hurry up and run there anyway, just in case. To my amazement someone who was previously there had left and had not returned and they could not wait for them any longer, so I got their seat. WOW I even got the window seats I had previously requested on all of my connecting flights. When I arrived at the city for my last connecting flight the connecting flight I was told might be held up because of an approaching electrical storm coming in from the Western Rockies. However somehow at the last minute the storm simply DISAPPEARED! The flight took off on time and immediately climbed over the snow storm and arrived at my final destination on-time. I know that God is in control of all things and I am grateful to Him and for the United airlines ticket people who went way above and beyond their call of duty to help me. I was finished because I did not have the money for another ticket! I have to think of something nice and thoughtful that I could do for them. If anyone has any ideas please inform me, PS:"I am not rich."

My husband, dog, and I had the best and most uneventful flying experience we have ever had on our last flight home from visiting family for the holidays. We brought our little dog as my emotional therapy pet and she sits on my lap for flights. When we checked in, the lady was especially helpful and asked if we would prefer a direct flight at a later time, but would be arriving at the same time, due to the flight being overbooked - of course we did! Then, when we were on the plane, the flight attendants were overly courteous and sweet with us and our dog. One of them gave us her left over steak for our pup and another attendant gave us a whole bottle of water to share with her. Truly the best flight we have experienced in the several occasions we have flown across the country, which has not always been the case, especially when we have our dog with us.

First of all, I never, ever write reviews. Yesterday I was trying to book a flight for my boyfriend who is in the military. I saved all the information, and thought I purchased Farelock, to lock in the fare of $231. Today I went back to purchase the ticket after confirming the details with my boyfriend, and there was no record of it, and the fare had gone up to $417! I was hesitant to even call customer service because I knew it was going to be close to impossible to sway them to give me the price I got yesterday. I spoke with a very nice woman, explained what had happened, and she put me on hold for about 2 minutes while she spoke to her manager. When she came back to the phone she was able to give me the price of $231. I honestly could not believe it.

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than you for your friendly staff I would recomend this airline to friends and family

I think United is a lot of fun. They have a good food, awesome window seats and nice flight attendants. I would recommend to fly United to Australia. I am 8 years old.

I have flown several of the major airlines in the United States and have been the most pleased with United. When our connecting flight from Chicago to Seattle was delayed we got to Seattle a little late, our plane for San Francisco had already left. We went to the counter, the counter person was very apologetic. We were given food vouchers so we could go and get something to eat while we waited, we were upgraded to first class flying home from San Francisco, and we were told we would be on the next plane. We didn't even have time to eat the food we went and got with the food vouchers the next plane was there so fast. She also sat us near the emergency exit on that flight so we would have more leg room. All in all a great experience!

I have flown over 850,000 miles on united all domestic. Although I must say United's First Class is far from what it used to be, prior to 9/11 I have always been treated with respect and appreciation. I am frequently upgraded to First Class as I was on this flight. The flight attendants were great as was their service and professionalism. We did have a mechanical delay on the first flight of this trip and United sent via email a travel certifcate worth $150. I did not ask for this, it was just given to me a a way of apologizing for the delay. I made my connection with no problem and my second flight was also very enjoyable with great service. I like United airlines, but do hope they improve the quality of food served in First Class.