United Airlines Reviews

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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

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★★★★★

“Would like to thank United Airlines”

Written on: 14/07/2014 by jenya0617 (1 review written)

We would like to compliment the staff of United Airlines for the courtesy they showed us last night and all their help. We had to contact the airline 4 times with different questions and re-book the flight for a different date due to the current situation in the Middle East. They were very polite, knowledgeable, attentive and so helpful. We were so impressed with the ease of dealing with the airline and the service, that we felt compelled to write and pay them a big compliment. Thank you guys… Read Full Review

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★★★★★

“Saved by United Airlines Staff”

Written on: 31/05/2014

I was saved by the kindest most thoughtful staff of United Airlines. I thank God for them and how the aided me in my time of despair. I had booked a flight through the STAtravel agency. All my attempts to have them to abide by their written stated policy were simply overlooked. Offered to fax the agent whom I had spoken with the documents that they sent me which he simply told me it didn't make any difference. That no changes in any reservations or rerouting or times or destinations were… Read Full Review

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★★★★★

“Such an amazing experience”

Written on: 30/12/2013 by AmandaSeattle (1 review written)

My husband, dog, and I had the best and most uneventful flying experience we have ever had on our last flight home from visiting family for the holidays. We brought our little dog as my emotional therapy pet and she sits on my lap for flights. When we checked in, the lady was especially helpful and asked if we would prefer a direct flight at a later time, but would be arriving at the same time, due to the flight being overbooked - of course we did! Then, when we were on the plane, the flight… Read Full Review

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★★★★★

“great experience”

Written on: 21/09/2013 by susanthomson01 (2 reviews written)

just back from new York...from check in to baggage claim we have NO complaints. the plane was clean, seats comfy and plenty of room, staff were friendly and helpful...constantly offering complimentary food/drink. would definitely fly with them again...very positive experience… Read Full Review

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★★★★★

“BEST airline ever”

Written on: 07/05/2013 by JamesBenefield (1 review written)

My wife and I chose to fly United Airline based solely on price. I have been flying since I was born, from small 2-seater airplanes to large airline passenger jets. My father was a pilot and my parents have owned an airport since before I was born, we still own an airport to this day (I was born over 43 years ago). I have never had such an excellent flying experience in all my life. We started our trip off at the Little Rock airport on 4-20-13. Our first flight was number 4412, Little Rock to… Read Full Review

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★★★★★

“Outstanding customer services”

Written on: 29/03/2013 by Michael_Houston (1 review written)

My name is Michael who booked flight with cheapOair on 09/27/2012 which was cancelled due to my sickness. My doctor had sent in a "travel waiver" for my condition on 10/11/2012. CheapOaire denied it had received nothing from my doctor. I've tried 4 different cheapOair agents to book my current flight and used my credit from cancel trip to apply it toward the purchase of ticket of the current flight. All of my attempts with cheapOair's agents failed miserable with line hung up, dropped line… Read Full Review

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★★★★★

“Customer Service Compliment-April Joy”

Written on: 19/01/2013 by haroldsc (1 review written)

On January 5, 2013, I was uanable to print my pre-boarding passes for January 6 United flights #1507 from Phoenix to Houston, and #611 from Houston to Ft Myers. I contacted customer service by phone and spoke with April Joy. She not only did an amazing job of correcting a computer problem with my flight which also involved another airline, but in addition she kept me informed as she was working the fix. I very much appreciated her great customer service attitude! If I were hiring someone with… Read Full Review

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★★★★★

“A good airline”

Written on: 14/12/2012 by Mucktrouty (1 review written)

I flew with united airlines from heathrow to Newark and have to say having read their reviews was Not looking forward to the trip. However I have flew with many air lines to other parts of the world and have to say I couldn't fault united or the flight. The staff were pleasant, food and drinks were free (except alcoholic) :( and the seats with normal legroom etc. the in flight entertainment (films) were free and were new realised titles. I couldn't fault them one bit. At the end of the day… Read Full Review

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★★★★★

“Very surprised”

Written on: 20/10/2012

First of all, I never, ever write reviews. Yesterday I was trying to book a flight for my boyfriend who is in the military. I saved all the information, and thought I purchased Farelock, to lock in the fare of $231. Today I went back to purchase the ticket after confirming the details with my boyfriend, and there was no record of it, and the fare had gone up to $417! I was hesitant to even call customer service because I knew it was going to be close to impossible to sway them to give me the… Read Full Review

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★★★★★

“nice 1 2 3”

Written on: 04/12/2010

nice 1 2 3… Read Full Review

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★★★★★

“than you for your friendly staff I would recomend this...”

Written on: 25/05/2010

than you for your friendly staff I would recomend this airline to friends and family… Read Full Review

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★★★★★

“I think United is a lot of fun. They have a good food,...”

Written on: 03/05/2010

I think United is a lot of fun. They have a good food, awesome window seats and nice flight attendants. I would recommend to fly United to Australia. I am 8 years old… Read Full Review

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★★★★★

“I have flown several of the major airlines in the...”

Written on: 10/01/2010

I have flown several of the major airlines in the United States and have been the most pleased with United. When our connecting flight from Chicago to Seattle was delayed we got to Seattle a little late, our plane for San Francisco had already left. We went to the counter, the counter person was very apologetic. We were given food vouchers so we could go and get something to eat while we waited, we were upgraded to first class flying home from San Francisco, and we were told we would be on the… Read Full Review

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★★★★★

“I have flown over 850,000 miles on united all...”

Written on: 16/07/2009

I have flown over 850,000 miles on united all domestic. Although I must say United's First Class is far from what it used to be, prior to 9/11 I have always been treated with respect and appreciation. I am frequently upgraded to First Class as I was on this flight. The flight attendants were great as was their service and professionalism. We did have a mechanical delay on the first flight of this trip and United sent via email a travel certifcate worth $150. I did not ask for this, it was… Read Full Review

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★★★★★

“Overall nice flight, my sister in law has also used...”

Written on: 08/11/2008 by nca (2 reviews written)

Overall nice flight, my sister in law has also used the airline about a year ago and likewise flight okay. Very good flight from London Heathrow to Washington Dulles International then to MCO… Read Full Review

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★★★★★

“This was a GREAT travel experience. You may think that...”

Written on: 17/08/2008 by kidellpowell (1 review written)

This was a GREAT travel experience. You may think that I am a savvy Frequent Flier with 1K status, think again. I do travel a lot on United and one day hope to become a 1K, BUT at this time I am just a general UA MP member. With 10,893 Miles. I got my confirmed upgrade for my flight 64 SFO-SNA and we boarded the plane about 5 minutes ahead of schedule. I sat down in the lovely CLEAN aircraft, the first seat on this Boeing 757. We left promptly around 7:30 AM. I had been up since 3:00 in the… Read Full Review

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★★★★★

“I have flown with United Airlines on 9 occasions....”

Written on: 02/06/2008 by LAWLLACE (1 review written)

I have flown with United Airlines on 9 occasions. Everything as always gone to plan. I will summarise as follows:

Punctuality - always been on time. Never any delays. Excellent

Seating - Average seating space but very comfortable. Better than other carriers.

Food - Better than other US carriers.

Entertainment. The same as other US carriers. However, on some United flights, they are introducing seatback TV's.

Professionalism - excellent
If you want to get from A to B with a professional… Read Full Review

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★★★★★

“I think this Airline is great! Every time we try for...”

Written on: 31/05/2008

I think this Airline is great! Every time we try for first, we get upgraded. The seats are large, and the service is great. If you base your rating on other people, that will make them look bad, which they aren't… Read Full Review

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★★★★★

“Great flight!”

Written on: 05/01/2008 by time2fly95 (1 review written)

Great flight!… Read Full Review

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★★★★★

“We just traveled with Ted Airline which is part of...”

Written on: 05/01/2008

We just traveled with Ted Airline which is part of United Airlines and the crew were professional.

We were impressed with the cleanliness of the crew members… Read Full Review

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