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Written on: 12/06/2014 by kirkdene (3 reviews written)
When I looked at the existing reviews, I wondered what we had let ourselves in for. We need not have worried. We flew San Antonio to Dulles and Dulles to Boston. On both nobody checked the size of my carry on bag. On the Dulles flight some people brought on bigger bags, and were given labels and were allowed to have there bags in the hold with no charge-the bags were at the planeside fro them to collect as we got off. Staff friendly and efficient. Plane clean. Leg room a bit restricted for… Read Full Review
Written on: 01/01/2014 by Janet20 (3 reviews written)
Such a wonderful airline to fly with. Hospitable staff, friendly crew, superb in-flight meals, fantastic in-flight entertainment and ultra-luxe seating! I have flown with the airline in the past and I surely had a great time aboard its flights… Read Full Review
Written on: 15/08/2013
San Juan to Manchester UK via Newark on 10 August. Both flights on time 737 from San Juan to Newark at bit cramped but 757 to Manchester much better. Only snacks for purchase on first leg but good food and plenty of complimentary soft drinks on Newark to Manchester. Flight crew good on both legs, the only minus was the pedantic check in assistant at san Jaun who made us change items from one case to the other because one was 1 lb overweight[the other case was 2 lbs under!)… Read Full Review
Written on: 06/06/2013 by kevans12 (1 review written)
I was having major difficulties with some previous flight reciepts that I had booked for my company. May was very open to hearing what I had to say and was very considerate and willing to suggest many options for what I could do. She helped me along the way and made sure she explained everything clearly to me so I could understand what the issues were. She REALLY cared and really wanted to help me. She made it an easy process for me, and I want to thank her!… Read Full Review
Written on: 22/06/2012 by dannyboy65 (2 reviews written)
i don't know why ya people are so mean, i had no problems with them never ever and i have about a dozen flights with united......anyway, i think they are good. still i gave them 4 out of 5 because the service on board could be a lot better!… Read Full Review
Written on: 07/05/2010
Reading the reviews below I feel I have to give a differnt story. I fly long haul with UA every year and my experience has always been good. When a bag was lost it was delivered to my house the next day, when I missed a flight they rebooked me for no cost and even upgraded me. I have had several no cost upgrades and when my son was ill on a flight they couldn't do enough for us. I always choose to fly with them and have found their in flight staff to be very helpful… Read Full Review
Written on: 31/10/2009
SEEN REVIEWS BEFORE WAS A BIT WORRIED BUT NO NEED.ON WAY OUT NO DELAYS POLITE CREW, GREAT FLIGHT ,RETURN TRIP ALL 5 OF US WERE UPGRADED "" EVEN MORE LEG ROOM " WOULD RECOMMEND TO OTHERS… Read Full Review
Written on: 12/10/2009
This was my first encounter with this airline, and my experience was favorable. The flight arrived ahead of schedule, and retrieving my baggage was a breeze. I am unable to comment on the quality of food as I did not purchase any of the available items… Read Full Review
Written on: 24/08/2009
I traveled on United Flight 953 from Washington Dulles (IAD) to Phoenix,AZ (PHX). The checkin process was friendly, i checked a bag and that was 15 dollars if you pay your fees online, $20 in the airport. United is a hub at Washington Dulles so it is quite busy. I did get through security and checkin early, I got to gate D6 in IAD , there was no UA gate agents there when I arrived, I like to get through early so I wont miss my flight.
The plane left the gate on time and we were off to… Read Full Review
Written on: 06/07/2009 by jcjamieson (2 reviews written)
I have flown with United Airlines for a few years now and I have always had great service from booking to landing !!
After reading all the negative reports I feel I have just got to say that every flightI have had has been OK. I usually have 5 return flights from the UK to the USA anually and I have always had friendly, efficient service all the way… Read Full Review
Written on: 26/05/2009
I booked a last minute flight on priceline.com for a memorial day weekend trip from san antonio to colorado. I will say that for the price and last minute booking, I couldnt have asked for better travel. The United Airlines flight transition was easy both directions and the service was exactly what I expected for the price. I would definently book with this airline again… Read Full Review
Written on: 27/01/2009
As usual, United Airlines provided excellent service, on time, courteous and at a reasonable price. This recent trip was LHR-IAD-GIG-IAD-LHR over 6 days, all good flights in economy.
I know anyone can have a bad experience, but I've flown United for 10 years now and never had a bad experience, even when I've had flights canceled or delayed… Read Full Review
Written on: 08/10/2008 by jnjd (1 review written)
Great fast checkin, very comfortable try's to meet your every need. Love United Airlines, I will continue to use them. Only downside turbulence… Read Full Review
Written on: 05/07/2008
I've flown with them before from Des moines to Chicago and then Chicago to Amsterdam, and I didn't have any problems. It looks like they have more problems with flights staying inside the states instead of international flights… Read Full Review
Written on: 20/04/2008 by helenfrances (1 review written)
We missed our flight in Las Vegas (our fault) and were worried we would miss our connection from San Francisco to Heathrow but United staff got us on to the next flight and we caught our connection and our baggage arrived in Heathrow with us. Thank you united. Economy seats are cramped
The air-hostess uniforms could be smarter.
High rating because we got home without being delayed. Generally good value for money… Read Full Review
Written on: 16/06/2007 by Firstclassorbust (1 review written)
I have flown with a few airlines and this is pretty good. The cabin was nice and the fact that they give you something to watch and listen to is also good. The flight attendants were nice and they gave me the whole can of Mountain Dew! Flight was on time and the airplane was clean. Overall good… Read Full Review
Written on: 05/05/2007 by paulyn (1 review written)
Overall, we were satisfied with the airline, service and the flight in general. Clean and comfortable plane. We also flew to San Francisco, Las Vegas then back to Australia and have no complaints at all. The fare was the cheapest I could find and would fly with United again, also would recommend to friends… Read Full Review
Written on: 04/06/2006 by mayju (1 review written)
My experience on United Airlines has been excellent, although I often hear people complain about them. Our flights were on time, and though the food was not spectacular (but what do people expect? Just think about the number of meals distributed in one day among just United - they do a great job) it was a great experience. People should really consider the way United is dedicated to safety in all of its manifestations. What I really appreciate is the professional staff. The attendants were… Read Full Review
Written on: 23/07/2005 by khepri (2 reviews written)
I flew United Airlines in November 2004, firstly from London to San Francisco and then on to Hawaii. The return journey was via LA rather than San Fran.
Given that it was both the first time I'd flown since 1990 and been on a wide body plane, it came as a bit of a shock to see such good service. The London -San Fran flight left 10 minutes early (not common I understand) and economy was way better than United brand themselves. Don't get me wrong, economy isn't 1st class so don't expect sofa's… Read Full Review