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Written on: 02/01/2016 by Coffeyly205 (1 review written)
Went to Hawaii....none of the attendants knew how to use the cell phone chargers in the seats....I paid an extra $100 to upgrade to more room and charger. I had a led light on my keychain and after getting on hands and knees was able to find port. One hour layover for lunch and another for dinner (traveling from Atlanta to Honolulu with stops in Huston and San Francisco) ended up being 15 minutes or less, because of late landing....always allow at least an hour change planes on this airline… Read Full Review
Written on: 21/08/2015 by Orna (1 review written)
Entertainment is constantly interrupted, even the public movie. I could watch about 30 min every hour. My long flight to China became longer with scarce food, snacks you need to buy, dirty toilettes. I had little choice since this is a work trip - and these conditions were in economy+. Stay away if you can!… Read Full Review
Written on: 02/06/2015
On our last flight, my husband asked for some coffee and the flight attendant said she would bring it by when she could. Less than five minutes after receiving the coffee, the flight attendant walked by and unknowingly bumped his coffee with her body. It spilled all over the tray. My husband hit the call button to request some napkins for cleanup. The same flight attendant came over, looked at my husband with annoyance, and said in a frustrated voice, "Now what?" He calmly explained that… Read Full Review
Written on: 09/05/2014 by rupal2 (109 reviews written)
This was the first time I had travelled with United, and I have to say I wasn't impressed. When we got to the airport we found out that they had changed the two seats we had selected, and instead had given us two seats that were apart. Where is the common sense in that? It wasn't just us, they had done this to a number of couples who had seats together. This was not a good start. When we got on the plane, I noticed that it was pretty old. They really do need to upgrade their planes. During the… Read Full Review
Written on: 17/03/2014
I made a reservation to fly from IAH to Anchorage - Made reservation in Jan for flight in June. I have had six flight changes to my reservation since I made the reservation and it is only the middle of March. Every time a change is made, I have to go back in select our seats again - two of on the reservation - every time they separate us. This is a great adventure to see how many times I have to do this before June. Each time I print the information… Read Full Review
Written on: 12/04/2013 by maplepark (1 review written)
THIS AIRLINE SCREWS THE CUSTOMERS, THEY WONT LET YOU SELECT YOUR SEAT AT PURCHASE UNLESS YOU PAY FOR AN UP GREADE!!!!!!!!!!! THE CUSTOMER SERVICE LIES AND SAYS THE AIRPORT WONT LET YOU SELECT A SEAT DO TO SECURITY REASONS. I FINALLY FORCED ONE OF THE EMPLOYEES TO ADMIT THE ONLY REASON FOR THAT IS SO YOU CANNOT GET THE SEAT YOU WANT SO YOU PAY FOR AN UPGRADE. THE AIRLINES ARE A DISGRACE, DONT THE TAX PAYER PAY FOR THE AIRPORTS AND THE MAINTENANCE OF THE FLIGH PATHS???? THIS IS A BUNC OF… Read Full Review
Written on: 01/03/2013 by barrmike (1 review written)
Last week on 2/25 I flew United Airlines flight #582 from Chicago to Tampa. It was a pretty bumpy ride with very little information given by the captain. Finally the lady captain came on the speaker and announced that it was going to be a bumpy ride the rest of the way but in order to be more fuel efficient they were not going to fly at a lower altitude. She (the captain) said we are just going to have to ride it out. This was very disturbing to me as a customer. First of all to announce… Read Full Review
Written on: 11/02/2013 by CindyJo12 (1 review written)
Disappointment reigns with the airline crew that was to fly us from Des Moines, Iowa to Houston, Texas and then on to Maui, Hawaii Wednesday, January 30. Due to a winter storm coming into our area, over 35 of us that were to travel that morning booked hotel rooms the night before to make sure we made our 6:00am flight. Every single one of us made the airport in plenty of time for our flights getting up as early as 2:45 to be ready. at 6:00am. The reason? Our flight crew did not arrive on time… Read Full Review
Written on: 27/09/2012
We flew from LAX to Honolulu last week on United Airline First class. The plane was old, the seats were in poor repair (the seat pocket was sagging and torn), and for this 5 and a half hour flight at night - there was no footrest, and only a thin blanket was given out. When I asked for a pillow, I was told there were none. There was no entertainment of any kind. The FA was polite, but pretty much never around after dinner service, and the choice between dinner entrees ran out about halfway… Read Full Review
Written on: 18/09/2012
Just returned from a flight from Albany, NY to San Diego and back. Overall, the experience was decidedly unpleasant, but tolerable. We booked our flight through Travelocity, which may or may not have contributed to this experience. We were able to book the flight and select seating (Economy). When we confirmed our flight and printed our boarding passes we found that we were in boarding group 7. It is entirely opaque to me as to how these are assigned. My previous experience was that… Read Full Review
Written on: 05/08/2012
Did United completely do away with free pretzels or nuts? You had to pay for anything except sodas or water. I was freezing and asked for a blanket. The flight attendant told me that they do not offer blankets anymore. On a positive note, the flight was smooth and the flight attendants were friendly… Read Full Review
Written on: 03/09/2010
due to late departure, connecting flight was missed. Hotel accommodation overnight good but the surly attendant's attitude at the airport desk was a disgrace.
We had taken a late night flight from Vancouver to San Francisco and missed the connection to Sydney due to mechanical problems and had to check into hotel at 1am and were given $15 meal voucher for the whole 24 hours we were held over in San Francisco. This would not buy a decent breakfast at the hotel let alone lunch or dinner.
… Read Full Review
Written on: 12/07/2010
We were fortunate enough to be "upgraded" to premium economy at no cost both ways.....thank god. Looking at the seats we should have been in would have been a nightmare. However... that's not my gripe about United. It's there staff. Only one person was helpful (the guy at Dulles check in) the rest including cabin crew were at best described as unapproachable. As a UK citizen I felt as if it was very much US customer oriented and was almost a second class citizen… Read Full Review
Written on: 06/12/2009
Outdated. No personal lcd monitor. They don't serve food for free (for 5.5 hours of travel). And even if you buy, they only offer snacks. Plus, the staff are not so friendly. Uncomfortable and tiny seats and if you are sitting next to the aisle, be careful as the flight attendants are most likely hit your arm or feet with their trays.
Good Luck!… Read Full Review