United Airlines Reviews

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★★☆☆☆

“Mileage Plus”

Written on: 24/07/2014 by Autumn1945 (1 review written)

Had 50k miles with Continental. UA expired my miles without notifying me. Called customer service and staff was rude and uncaring. UA lost a customer… Read Full Review

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★★☆☆☆

“I thought it would be better”

Written on: 09/05/2014 by rupal2 (107 reviews written)

This was the first time I had travelled with United, and I have to say I wasn't impressed. When we got to the airport we found out that they had changed the two seats we had selected, and instead had given us two seats that were apart. Where is the common sense in that? It wasn't just us, they had done this to a number of couples who had seats together. This was not a good start. When we got on the plane, I noticed that it was pretty old. They really do need to upgrade their planes. During the… Read Full Review

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★★☆☆☆

“ Flight changes in 60 days”

Written on: 17/03/2014

I made a reservation to fly from IAH to Anchorage - Made reservation in Jan for flight in June. I have had six flight changes to my reservation since I made the reservation and it is only the middle of March. Every time a change is made, I have to go back in select our seats again - two of on the reservation - every time they separate us. This is a great adventure to see how many times I have to do this before June. Each time I print the information… Read Full Review

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★★☆☆☆

“THEY RIP OFF CUSTOMERS BY NOT ALLOWING SEAT SELECTION”

Written on: 12/04/2013 by maplepark (1 review written)

THIS AIRLINE SCREWS THE CUSTOMERS, THEY WONT LET YOU SELECT YOUR SEAT AT PURCHASE UNLESS YOU PAY FOR AN UP GREADE!!!!!!!!!!! THE CUSTOMER SERVICE LIES AND SAYS THE AIRPORT WONT LET YOU SELECT A SEAT DO TO SECURITY REASONS. I FINALLY FORCED ONE OF THE EMPLOYEES TO ADMIT THE ONLY REASON FOR THAT IS SO YOU CANNOT GET THE SEAT YOU WANT SO YOU PAY FOR AN UPGRADE. THE AIRLINES ARE A DISGRACE, DONT THE TAX PAYER PAY FOR THE AIRPORTS AND THE MAINTENANCE OF THE FLIGH PATHS???? THIS IS A BUNC OF… Read Full Review

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★★☆☆☆

“Don't fly United”

Written on: 01/03/2013 by barrmike (1 review written)

Last week on 2/25 I flew United Airlines flight #582 from Chicago to Tampa. It was a pretty bumpy ride with very little information given by the captain. Finally the lady captain came on the speaker and announced that it was going to be a bumpy ride the rest of the way but in order to be more fuel efficient they were not going to fly at a lower altitude. She (the captain) said we are just going to have to ride it out. This was very disturbing to me as a customer. First of all to announce… Read Full Review

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★★☆☆☆

“Missed a full day in Maui due to United Airlines Crew”

Written on: 11/02/2013 by CindyJo12 (1 review written)

Disappointment reigns with the airline crew that was to fly us from Des Moines, Iowa to Houston, Texas and then on to Maui, Hawaii Wednesday, January 30. Due to a winter storm coming into our area, over 35 of us that were to travel that morning booked hotel rooms the night before to make sure we made our 6:00am flight. Every single one of us made the airport in plenty of time for our flights getting up as early as 2:45 to be ready. at 6:00am. The reason? Our flight crew did not arrive on time… Read Full Review

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★★☆☆☆

“Frequent Flyer Frequently Frustrated”

Written on: 09/02/2013

I am a Premier 1K member but do not feel there is a benefit to the program. My last two trips on United have both been huge disappointments and I think I will concentrate more on American in the future… Read Full Review

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★★☆☆☆

“General”

Written on: 18/10/2012

Bad Service. Not on time. Flight attendants are not friendly… Read Full Review

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★★☆☆☆

“First Class Service - Not Exactly!”

Written on: 27/09/2012

We flew from LAX to Honolulu last week on United Airline First class. The plane was old, the seats were in poor repair (the seat pocket was sagging and torn), and for this 5 and a half hour flight at night - there was no footrest, and only a thin blanket was given out. When I asked for a pillow, I was told there were none. There was no entertainment of any kind. The FA was polite, but pretty much never around after dinner service, and the choice between dinner entrees ran out about halfway… Read Full Review

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★★☆☆☆

“A Miserable Travel Experience”

Written on: 18/09/2012

Just returned from a flight from Albany, NY to San Diego and back. Overall, the experience was decidedly unpleasant, but tolerable. We booked our flight through Travelocity, which may or may not have contributed to this experience. We were able to book the flight and select seating (Economy). When we confirmed our flight and printed our boarding passes we found that we were in boarding group 7. It is entirely opaque to me as to how these are assigned. My previous experience was that… Read Full Review

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★★☆☆☆

“No free snacks and no blanket”

Written on: 05/08/2012

Did United completely do away with free pretzels or nuts? You had to pay for anything except sodas or water. I was freezing and asked for a blanket. The flight attendant told me that they do not offer blankets anymore. On a positive note, the flight was smooth and the flight attendants were friendly… Read Full Review

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Boonas's Comment

Written on: 02/09/2012

We have the same complaint regarding snacks. We were on a 5 hour flight and received no snacks. Flight attendants were not friendly or helpful. Also had to pay $50 extra for our bags. We will now try to fly Southwest more often - free snacks, drinks, blankets, pillows, happy and friendly service and no baggage charges. United should take lessons from Southwest!

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★★☆☆☆

“Very Bad customer service - United Airlines”

Written on: 18/06/2011

Flight got cancelled. No information on connecting flights. Nightmare. Do NOT TRAVEL in United airlines.. Never ever… Read Full Review

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★★☆☆☆

“due to late departure, connecting flight was missed. ...”

Written on: 03/09/2010

due to late departure, connecting flight was missed. Hotel accommodation overnight good but the surly attendant's attitude at the airport desk was a disgrace.
We had taken a late night flight from Vancouver to San Francisco and missed the connection to Sydney due to mechanical problems and had to check into hotel at 1am and were given $15 meal voucher for the whole 24 hours we were held over in San Francisco. This would not buy a decent breakfast at the hotel let alone lunch or dinner.

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★★☆☆☆

“Very mean crew”

Written on: 27/07/2010 by Display Name (7 reviews written)

Very mean crew… Read Full Review

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★★☆☆☆

“We were fortunate enough to be "upgraded" to premium...”

Written on: 12/07/2010

We were fortunate enough to be "upgraded" to premium economy at no cost both ways.....thank god. Looking at the seats we should have been in would have been a nightmare. However... that's not my gripe about United. It's there staff. Only one person was helpful (the guy at Dulles check in) the rest including cabin crew were at best described as unapproachable. As a UK citizen I felt as if it was very much US customer oriented and was almost a second class citizen… Read Full Review

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★★☆☆☆

“Outdated. No personal lcd monitor. They don't serve...”

Written on: 06/12/2009

Outdated. No personal lcd monitor. They don't serve food for free (for 5.5 hours of travel). And even if you buy, they only offer snacks. Plus, the staff are not so friendly. Uncomfortable and tiny seats and if you are sitting next to the aisle, be careful as the flight attendants are most likely hit your arm or feet with their trays.

Good Luck!… Read Full Review

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★★☆☆☆

“UA 977 Dubai to Dulles, 11 July, arrived an hour...”

Written on: 13/07/2009

UA 977 Dubai to Dulles, 11 July, arrived an hour before departure via Emirates - hour and half layover mind you, on time arrival, had plenty of time. No one at transfer center, could not get boarding passes at lounge - Arrived gate and found one harried person handing out our seats to standbys. I was told that being at the gate 45 minutes before departure was not soon enough. After waving my premier executive card and showing that my bags had been checked through they finally let me on. I… Read Full Review

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★★★☆☆

“United airlines customer support sucks. It took me...”

Written on: 23/05/2009 by oyankelev (1 review written)

United airlines customer support sucks. It took me over an hour just to create an online profile and I had to call customer support three times before I finally got someone to create my online profile… Read Full Review

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★★★☆☆

“Very good customer service, and good seats in domestic...”

Written on: 25/02/2009 by jupiter79 (1 review written)

Very good customer service, and good seats in domestic flights .
However they need to keep up and renovate themselves, because I think it has good potential to improve for better. Unfortunately in the international flights, I believe United has a looong way to go to catch up to its competitors.
While they are my choice domestically, I will not fly them outside North America.
I find the seats to be very uncomfortable, and there is no entertainment unit on each seat.
However, since the price is lower… Read Full Review

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★★☆☆☆

“We boarded our plane at 4:30 p.m. at Tampa Bay Int....”

Written on: 20/06/2008

We boarded our plane at 4:30 p.m. at Tampa Bay Int. headed for Chicago O'hare. We sit at the gate for around 30 minutes. By the time we leave the gate it's around 5. We start taxing and probably don't make it 100 feet before we hear a funny sound and stop. The pilot turns off the engines and says one of the oil gauges is wrong. So we're forced to sit there for 40 minutes. Then they pull back to the gate to let a mechanic look at the engine but get this, they don't let us off the plane… Read Full Review

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