United Airlines Reviews

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Latest Reviews

★☆☆☆☆

“NEVER AGAIN :::Disappointed with United Airlines”

Written on: 14/05/2015

( Alaskan cruise) : New Orleans to Houston to Seattle Washington. When we got to Houston we sat on a plane for a hour an a half : flight was cancelled 12 :30am because we did not have a pilot.Stayed at Airport we connected new flight American Airlines to Seattle Washington. they said our luggage will be there. nope our luggage was not there, I filled out a lost luggage report and we continue to get on the cruise ship. three days later we received I'll luggage at the first port… Read Full Review

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★☆☆☆☆

“United is doing itself in”

Written on: 14/04/2015 by wendellroe (1 review written)

I had purchased ticket in october for $345.20. I was not able to make trip and assumed that I could rebook with a change fee. So now the change fee is $420.00. Are they serious? So my flight is now worth $765 to go to Newark. I am done with United and canceling my mileage credit card… Read Full Review

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★☆☆☆☆

“Taking time away from my trip”

Written on: 28/03/2015 by Adanq245 (1 review written)

To start off they changed my flight twice to go there and kept making it later and later for take off.Then they started changing my return time making it earlier and ealier to come home.On the last time they moved it they didn't even put wife on the plane.So I had to pay a extra $155 more they wouldn't do anything to fix there screw up.Will avoid flying united… Read Full Review

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★☆☆☆☆

“United is THE WORST!”

Written on: 10/03/2015 by KelseyW (1 review written)

I was trying to fly home for spring break, there was a little bit of snow. United was the ONLY airline to cancel flights to Philly, ALL the OTHER airlines were running as usual. Had to wait an hour before a United representative even showed up, then had to wait another two hours just for them to tell us that they couldn't fly us out for another three days! Ridiculous! The lady was so rude, not sympathetic at all, she even outright ignored some of our questions. Thank the Lord for DELTA! I went… Read Full Review

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★★★★★

“Outstanding Customer Service Under Difficult Circumstances”

Written on: 07/03/2015

A true measure of customer service is during difficult circumstances. Our flight was on 21 Feb, Ottawa to Belize. It was a very bad day for weather across the U.S. Due to flight delays, we only made it to Houston on our first day (missed Houston to Belize). The agents in Houston were VERY helpful in arranging hotel and meal chits, and getting us on an early flight to Belize the next morning. Also, my daughter and her friend travelled to Belize on the same day but different flight connections… Read Full Review

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★☆☆☆☆

“Terrible Customer Service and Borderline Extortion!”

Written on: 25/02/2015 by towens7 (1 review written)

We had to cancel a family trip for a wedding that was called off (clearly not something within our control and truthfully, a bit of a family tragedy). I called and spoke with both a customer service agent and a supervisor who unapologetically informed me that regardless of whether we sought a refund or just a rescheduling of our tickets for different dates, there would be a $200.00 fee PER TICKET! That said, the tickets were only $270.00 to begin with. So congratulations United, you just made… Read Full Review

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★★★☆☆

“My Miles With United Airlines”

Written on: 05/02/2015 by allanpaul (1 review written)

You can track your frequent flyer Miles & ELITE status on the go with United Airlines This App is a free app which is one step easier for you to download and stay connected with your favorite airlines. My Miles shows your progress for each travel reward program entered, providing details on your progress towards awards and alerting you to mile expiration, and also informs you about current and relevant mile bonuses. you get all this FREE!… Read Full Review

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★★★★★

“Great flight and compliments”

Written on: 30/01/2015 by lindalouis (1 review written)

My wife and I where flying from New York to Los Angeles in first class. About halfway through the flight my wife realized she had left some very expensive jewelry, her wallet and credit cards a large amount of cash in the hotel room safe. The stewardess (who was extremely nice and friendly from the moment we boarded) came and we told her our situation. She contacted the Captain and he contacted United Customer Service in Chicago who in turn contacted my daughter in New York and my daughter… Read Full Review

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★☆☆☆☆

“Blame it on the beautiful weather ”

Written on: 09/01/2015

Weather was beautiful in London today. Flight from London to Dulles Washington was supposed to leave at noon. Left at 12:40 instead. No reason whatsoever. Arrived late in Dulles Washington. Missed connecting flight to Ottawa. At customer service there was nothing available to Ottawa except for the next day. Airline refused to pay for hotel blaming the delay on the weather. Have always avoided united cause they are never on time and never assume responsibility for their delays. Sometimes I… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 31/12/2014 by 220Herndon (1 review written)

Flight was delayed 5 hours to and from where I was going. I would highly recommend not flying with United due to there inability to leave on time… Read Full Review

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Moesprivate's Comment

Written on: 09/01/2015

I've been Travelling with united for over 15 years. They are never on time. They blame the weather even when it's sunny without a cloud in the sky. They don't pay for hotels cauz it's the fault of the weather. Not theirs.

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★☆☆☆☆

“1.5 hrs just to get boarding pass”

Written on: 28/12/2014

Returning to Austin tx today...first class ticket waited in line to check luggage, have 1st class tticket and computer tells curbside check in to send you inside...waited in line when I was next agent said sorry I have to go on break...got in another line only to have happen again....ok finally checked bags got boarding pass and headed to TSA pre only to have them I must have boarding pass for my dog who I paid 250.00 for his ticket...I did not have to have one on my flight to SFO....anyway… Read Full Review

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★☆☆☆☆

“Terrible customer service ever..”

Written on: 27/12/2014 by llisa (1 review written)

I booked online with Bravo.com for the date I intend to fly and time for family of four. United decides to change our flight time from 5.30pm to 7.05pm without consulting with me first to see if I was happy with new time and just booked me for my new scheduled time. Although I know I booked on line with a different agent, I still expect customer service! I was not happy with the time, asked for a refund or credit but was denied both. So I ask if I could at least have it reschedule to a… Read Full Review

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★☆☆☆☆

“Hopless, Unorganized Airline”

Written on: 07/11/2014 by ashlee4 (1 review written)

My partner and i booked a 5 week holiday from Australia to the states and home again during October/November. Our flight from Sydney to San Francisco we sat together which was a 15 hour flight. Every domestic flight from then on we were not seated with each other (which was extremely disappointing because we booked months and months ago) Very tired and exhausted and ready to return home on our 15 hour flight back to Australia we were told that there was nothing they could do to seat us together… Read Full Review

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★☆☆☆☆

“disgusting airline”

Written on: 04/11/2014 by Hewitt310 (1 review written)

This has got to be the most inefficiently run airline in the world. Just got off a series of flights from hell. Staff both on the ground and in the air are rude, uncaring and have the attitude that their paying customers are just an inconvenience. Watched a flight attendant not give any assistance to an elderly woman in getting her bag into the overhead rack (helped by another passenger)and then proceed to tell her to hurry up because she was slowing the boarding process. Could go on at length… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 13/10/2014 by gwMurray65 (1 review written)

Flew Newark to Frankfurt on 11/4/14. Had a pair of male female French attendants who were absolutely the worst in the world. They basically hated Americans. I still have many miles left to use but am seriously thinking about never flying United again and forgo my miles. Oh, and the food was atrocious as well, not meaning to pile on here but it is what it is!!… Read Full Review

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★☆☆☆☆

“Not On Time”

Written on: 25/09/2014 by JordenStiles (1 review written)

In many cities United flies what I call "toy jets". They advised me more than 24 hrs in advance the plane would leave late due to a tardy crew. If that was the case why did they not get another crew in there? Then the crew was even later and because it was a "toy jet" they had to check for bird damage. Now we are leaving even later and my problem was I had to catch an International flight which of course I missed and my luggage stranded. The customer service desk was nice and efficient but… Read Full Review

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★☆☆☆☆

“This is the worst airline I have ever been on.”

Written on: 23/08/2014 by Brenda2014 (1 review written)

This is the worst airline ever, because of the staff incompetence we did not get on an early morning flight even though we were there 2 and 1/2 hours early we had to take a flight that was 10 hours later and missed an event we paid $75 per ticket for. Called customer service and they said there was nothing they could do for us. No one of the three staff at this airline seemed to give a damn about us or offered us any kind of compensation for their error. Will never ever fly with this airline… Read Full Review

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★☆☆☆☆

“Worst airline ever”

Written on: 13/08/2014 by DanikaFischer (1 review written)

I am so disappointed with United. I went on an 8 week vacation abroad and traveled on my own. They lost my luggage going out of the country and in the country AND on my way home, they canceled my flight, making it so I couldn't go home as planned after traveling for 24 hours straight, and didn't pay for my hotel. They even routed my luggage to the wrong airport. I will never fly with them again. Worst flying experience I've ever had. I sat in the same airport for 7 hours and they couldn't… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 07/08/2014 by hoCombs456 (1 review written)

This has happened several times with united airlines! Book your flight get to the terminal in plenty of time just to discover your flight delay of several hours! Today, in fact, 3 hours delay! I'm sick and tired of thereless than greatservice! Will never use United again! NEVER!!!!!!!… Read Full Review

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★☆☆☆☆

“Customer service at the bottom!”

Written on: 04/08/2014 by Tmcarter (1 review written)

Flights frequently delayed with false information. Little if any assistance to the customer. No apologies just stick it and take it. I plan to stop using United. Unreliable departure and arrival times… Read Full Review

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