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| Flight on time? | 3.9/10   |
|---|---|
| Customer service | 2.9/10 |
| Comfort on flight | 3.4/10 |
| Quality of food | 2.6/10 |
| Value for Money | 3.2/10 |
| Reviewer Rating | 2.8/10 |
| Overall Rating | 3/10 |
Full review by
Guest.
on 11th Jul 2008
User Rating : 3
Respect :
0
Bad Points: Poor Customer Service Employees at the CounterOutsourced Phone Customer ServiceDirty AirplanesAccidentally paid 25 dollar excess baggage charge that I didn't need to pay, and they didn't refund my money.
General comments: Whatever you do, fly another airline!
Guest.'s review and ratings | 37 words
Review by
Guest.
on 7th Jul 2008
User Rating : 0
Respect :
0
I travelled international and domestic with them and all 5 flights the food was rubbish, service was rubbish, plane seemed old and outdated.
Guest.'s full review | 22 words
Review by
Guest.
on 5th Jul 2008
User Rating : 8
Respect :
0
It looks like they have more problems with flights staying inside the states instead of international flights.
Guest.'s full review | 38 words
Review by
aatqz64
on 28th Jun 2008
User Rating : 1
Respect :
0
I will not fly with United again, worse Airline. I guarantee that
aatqz64's full review | 279 words
Review by
Guest.
on 24th Jun 2008
User Rating : 0
Respect :
+1
Flight 1569 from Washington Dulles to Orlando was scheduled to leave at 9:50 p.m. But get this, there were no pilots to fly the plane! They tell the passengers this after they have already boarded the plane. Everyone gets off the plane and passengers are told that the pilots are in New York but they don't know when they will get to Dulles. The flight is scheduled to leave at 1030. 1030 becomes 1130. When I called the United 800 number, I got two incompetent agents who could only tell me wh ...
Guest.'s full review | 172 words | 1 comment added.
Review by
Guest.
on 20th Jun 2008
User Rating : 4
Respect :
0
We boarded our plane at 4:30 p.m. at Tampa Bay Int. headed for Chicago O'hare. We sit at the gate for around 30 minutes. By the time we leave the gate it's around 5. We start taxing and probably don't make it 100 feet before we hear a funny sound and stop. The pilot turns off the engines and says one of the oil gauges is wrong. So we're forced to sit there for 40 minutes. Then they pull back to the gate to let a mechanic look at the engine but get this, they don't let us off the plane. Te ...
Guest.'s full review | 408 words
Review by
jonathantoddoney
on 19th Jun 2008
User Rating : 0
Respect :
0
I flew from Los Angeles to Birmingham. My bags went to Chicago. My call to inquire about my bags was to elsewhere. I had to borrow a toothbrush from Delta (United was out) and an agent from Southwest had to make calls on my behalf because the staff on the ground in Birmingham wouldn't help me. My bags arrived 2 days later after they missed several flights out of Chicago because there was "no way for the crew in Birmingham to communicate with the crew in Chicago." The worst customer service ...
jonathantoddoney's full review | 97 words
Review by
MileHighMojito
on 19th Jun 2008
User Rating : 0
Respect :
0
I had to cancel a flight with United due to an emergency, so they charged me $150 and the remaining price of my ticket has to be used toward another flight with United in 1 year. That's all good, except for the fact that they are marked up 50% more than any other airline. I will never fly with United Airlines again.
MileHighMojito's full review | 77 words
Review by
Guest.
on 19th Jun 2008
User Rating : 0
Respect :
0
Every time I call, the automated lines lead me to a service representative who has no idea of how things work. There is no clear record keeping to trace history, the IT systems are a nightmare. I am amazed this company is still in business with the staff that are as incompetent as those employed by United Airlines.
Guest.'s full review | 58 words
Review by
Guest.
on 15th Jun 2008
User Rating : 6
Respect :
0
I was part of a contingent of passengers that spent over 5 hours either on the plane or in the terminal Sunday, June 8, 2008, on flight 646 to Newark.Our flight to New York began on Flight 5881 at 9:51 AM (Eastern) Sunday (6/8/08) out of Knoxville to Chicago and was on time and smooth as glass to O Hare. United Airlines boarded Flight 646 for New York at 1:06 PM (Central). The pilot announced a 30 minute hold at the terminal, which went by fairly quickly. We then got the go ahead and taxied ...
Guest.'s full review | 666 words
Review by
Guest.
on 6th Jun 2008
User Rating : 1
Respect :
0
I was so disappointed. First they changed our gate without telling us then the flight was delayed because they were waiting on a part to be put on the plane. After that the gate was changed 2 more times. They charged for the in flight meal, the seats were loose and the tray tables broken. Nobody knew that our flight even existed and no one was at the gate to let us out of the plane. This is just the main points. I will never fly with them again.
Guest.'s full review | 116 words
Review by
pamsadventure
on 5th Jun 2008
User Rating : 1
Respect :
0
Imagine finding out less than 24 hours to your flight, that United did not issue your tickets even though you have purchased them in advance. I didn't think there would be any problems because we saw the itinerary on their website. Upon on-line check-in, we found out my boyfriend's tickets were not issued, thus techniquely he had no ticket.
Someone we spoke to at customer service assured us that the matter would be resolved that night. Upon waking, we tried to check my boyfriend in again, o ...
pamsadventure's full review | 350 words
Review by
LAWLLACE
on 2nd Jun 2008
User Rating : 10
Respect :
0
I have flown with United Airlines on 9 occasions. Everything as always gone to plan. I will summarise as follows:
Punctuality - always been on time. Never any delays. Excellent
Seating - Average seating space but very comfortable. Better than other carriers.
Food - Better than other US carriers.
Entertainment. The same as other US carriers. However, on some United flights, they are introducing seatback TV's.
Professionalism - excellent
If you want to get from A to B with a professional Airl ...
LAWLLACE's full review | 109 words
Review by
Guest.
on 2nd Jun 2008
User Rating : 1
Respect :
0
Amazing customer service and up-to-date internal system . My mom was flying from South Africa. Her checked bag did not arrive. They had no clue as to where the bag was.On 3rd day, they confirmed that it was at Washington Dulles airport and they promised that they will put it on the next available flight. Did not arrive for next 4 days and everytime we called, they had same answers - "We are sorry. We will put it on the next flight". Finally I said 'Do not deliver the bag, I will go pick it up fr ...
Guest.'s full review | 193 words
Review by
najel
on 1st Jun 2008
User Rating : 0
Respect :
0
My flights were rebooked to the next day but I was not informed about that at check in, I first heard about when I came to the gate.The ground staff was not willing to assist me, they told me there was no way to get me onto a flight the same day. I was not given any other information.My luggage was sent to Chicago where I was supposed to connect and they told me there was no way to get it back or help me in any way, I was not even offered an overnight package with toothbrush etc.
najel's full review | 124 words
Review by
Guest.
on 1st Jun 2008
User Rating : 1
Respect :
0
They need to improve their customer service and all service for that matter!
Guest.'s full review | 164 words
Review by
Guest.
on 31st May 2008
User Rating : 10
Respect :
0
I think this Airline is great! Every time we try for first, we get upgraded. The seats are large, and the service is great. If you base your rating on other people, that will make them look bad, which they aren't.
Guest.'s full review | 41 words
Review by
cheeky2000
on 29th May 2008
User Rating : 0
Respect :
0
Some of the employees are incompetent and rude.
Others are kind and very helpful and at the same time driven by mistakes. For a 12 hour flight, we were delayed 48 hours and had to make 3 stops instead of one, due to mechanical, ticket errors and 3 missed connections.
Was a nightmare!
cheeky2000's full review | 124 words
Review by
Guest.
on 24th May 2008
User Rating : 2
Respect :
0
I complained to United. In response they did not respond directly to my criticism - BUT they did compensate me which I did not expect.
Guest.'s full review | 90 words
Review by
Guest.
on 2nd May 2008
User Rating : 1
Respect :
0
Good points, None spring to mind. Old shabby looking interior, very average meals, disinterested cabin crew, movie screen/projection poor quality, blurry and not aligned to the screen, bathrooms not maintained during flight, no personal entertainment facilities Flight UA870, ACFT: 747-400.
Guest.'s full review | 41 words
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