United Airlines Reviews

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  • Customer service

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  • Quality of Entertainment

  • Quality of food

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Latest Reviews

★☆☆☆☆

“Carry-on had to be checked! ”

Written on: 01/07/2016 by 1967Medina (1 review written)

I flew into O'Hare on Aer Lingus from Dublin, Ireland on 6/26/16. The experience was horrible! I had been through security check prior to leaving Dublin and on arrival in Chicago had to go through again. Was told my carry on was too big after others ahead of me were sent through with same size and larger bags! I then had to check my bag at a cost of $100.00! I also had to have a new ticket printed. The kiosks weren't working properly so many of us were having problems! When I turned to ask the… Read Full Review

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★★★★★

“UA SFO office did great work.”

Written on: 20/06/2016 by yanmin8 (1 review written)

If there were ten stars I would give it to United airlines at SFO a ten star as their staff reached out up and beyond in helping us out. We were supposed to take airflight with UA from SFO to canada then get connected to China. Because our agent failed to notify us a change in the schedule, we missed the UA flight. Now there was no way we could get to Canada on time to catch the international flight operated by airchina. we spent one hour on the phone with our flight agent but nothing could… Read Full Review

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★★☆☆☆

“La very disappointing airline ”

Written on: 15/04/2016 by Smurid83 (3 reviews written)

For the price I paid for a ticket I would expect the basic customer service and amenities on this airline. Not only was my first flight cancelled due to a broken toilet we were bumped to a later flight. The flight going out was ok in itself. The flight coming back was just awful. The planes are very outdated. In flight entertainment was laughable in this day and age. I have been on better flights in the 3rd world country. Headsets were not sanitised but that it mattered as the in flight… Read Full Review

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★★☆☆☆

“La very disappointing airline ”

Written on: 15/04/2016 by Smurid83 (3 reviews written)

For the price I paid for a ticket I would expect the basic customer service and amenities on this airline. Not only was my first flight cancelled due to a broken toilet we were bumped to a later flight. The flight going out was ok in itself. The flight coming back was just awful. The planes are very outdated. In flight entertainment was laughable in this day and age. I have been on better flights in the 3rd world country. Headsets were not sanitised but that it mattered as the in flight… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 13/04/2016 by RigobertoParks (1 review written)

we had 4 flights with united 1st one from Manchester UK to Newark, promised baby crib at check-in, then told only had one on board and someone else had it, no infant seat belts so baby just sat on your lap not fastened in, dreadful service, on 2nd flight internal 3 seats allocated to us scatted throughout the plane we are a family 2 adults 1 child (5) and a baby this should not be allowed, after complaining they gave us 3 together, service on plane much better than the international flight… Read Full Review

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★☆☆☆☆

“Deceptive airline”

Written on: 20/02/2016 by Ball252 (1 review written)

I had to cancel a flight with United. They charge a $200 fee if you re book a flight within one year and tell you that the remaining sum you spent can be used for payment towards the new flight. Not the case....only after you re book and they have your money, then they tell you that the remaining sum will not be applied to this flight, but can be used for booking another flight within a year. A deceptive rip off to say the least. And, before they have your money, you get to talk to them in… Read Full Review

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★☆☆☆☆

“Canceld 3 times and lied about finding a flight”

Written on: 26/01/2016 by Dakotao249 (1 review written)

I was supposed to go home three days ago from Ham To EWR when they told me my flight was canceled I Called customer service to and waited more then 50 min to be answered I was able to book a flight two days which cost me hotel and food for two days. then they canceled my seconded one for no reason because the weather was sunny and many flights were back in business but. I called top reschedule for a another flight and the lady lied to me and said no flights on Monday which I found that there… Read Full Review

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★★☆☆☆

“OK IF YOU SAVE A LOT OF MONEY”

Written on: 02/01/2016 by Coffeyly205 (1 review written)

Went to Hawaii....none of the attendants knew how to use the cell phone chargers in the seats....I paid an extra $100 to upgrade to more room and charger. I had a led light on my keychain and after getting on hands and knees was able to find port. One hour layover for lunch and another for dinner (traveling from Atlanta to Honolulu with stops in Huston and San Francisco) ended up being 15 minutes or less, because of late landing....always allow at least an hour change planes on this airline… Read Full Review

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★★★★☆

“Very helpful employee”

Written on: 08/11/2015 by FlyUnited (1 review written)

On Nov. 2nd we had a scheduled flight from Detroit to Newark, then after 84 min. layover to Fort Myers. Thanks to Obama our first flight was delayed for over an hour and then since Obama was landing in Newark, we could not takeoff for another hour. No chance of making our connection, so we had to book a new flight. The attendant couldn't find a reasonable one on United so he found one on Delta (non stop, but 8 hours later). He then walked with us to where we could collect our baggage and… Read Full Review

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★☆☆☆☆

“Not a flight on time!”

Written on: 15/10/2015

Traveled on United from San Francisco to Paris in September/October. All in all, we took three different flights. Every flight was delayed from 2-9 hours and two of the three flights had mechanical difficulties. We flew Premium Economy, which was a joke. There were no extra amenities other than extra leg room. The food was virtually inedible - luckily we knew this and brought our own food for our return flight home. On our return flight, both of our entertainment monitors failed to work… Read Full Review

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★☆☆☆☆

“health safety”

Written on: 19/09/2015 by Lookout1 (1 review written)

I travelled from Baltimore to Los Angeles on United 1477 - sat in row 7D which is literary sitting next to the bathroom. The entire 5 hours of flight, I inhaled the odor and the germ/bacterial. Could not eat or drink anything as it was awful. I have reported this to the FAA in the hope that they will pay attention to the location of this seat. There are many airborne diseases today for which the passenger on this seat would be susceptible to. The flight attendants had nothing to say - all… Read Full Review

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★★☆☆☆

“Entertainment Doesn't work; food is scarce and bad; ”

Written on: 21/08/2015 by Orna (1 review written)

Entertainment is constantly interrupted, even the public movie. I could watch about 30 min every hour. My long flight to China became longer with scarce food, snacks you need to buy, dirty toilettes. I had little choice since this is a work trip - and these conditions were in economy+. Stay away if you can!… Read Full Review

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★☆☆☆☆

“Worst Airline I Have Flown On”

Written on: 15/08/2015 by Tennisplayerperson (1 review written)

I have flown quite a few times before, and I have never had such a bad flying experience as I did with United. I flew a round trip from Detroit to LAX with a connecting flight each way. There was a delay for all of the 4 planes I flew on, and on the way there, there was a 2 hour delay. On the way back, there was a 1 hour delay and we sat in the plane while they fixed the air conditioning, and it was incredibly hot. I understand that they had to fix the plane's air conditioning, but they should… Read Full Review

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★☆☆☆☆

“United is a POS airlines, dangerous”

Written on: 11/08/2015 by Huntoa138 (1 review written)

Experienced aircraft engineer, will never fly United again… Read Full Review

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★☆☆☆☆

“Awful experience”

Written on: 15/07/2015

Our trip to Cozumel was awful thanks to Uniited Airlines. 2 hour delay going, 3 hour delay coming back causing us to miss our connecting flight in Houston then lost our baggage that has'nt yet been located 8 hours later. Had to spend the nite in Houston , needed to be at the airport by 7:30am so needed to wake at 5:30am. Mechanical problems for both delays ...really , twice in 7 days ......just so scary!!!… Read Full Review

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★★☆☆☆

“Never on time”

Written on: 20/06/2015 by KeylaWalsh147 (1 review written)

Crew is nice, but if you need to be on time, United is the wrong airline for you… Read Full Review

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★☆☆☆☆

“How united discriminates and hangs up!!!”

Written on: 14/06/2015

I have tried booking tickets with United since 3 days and kept on giving me errors when completing the booking. so finally I decided to call United and tell them to book it for me. I understand there is a fee to book it over the phone, but I told them my problem and she said let me transfer to the supervisor. I was transferred to the supervisor, she was very discriminative towards me and as well as the rep before the supervisor. I say discrimination, because I was travelling to Karachi and her… Read Full Review

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★☆☆☆☆

“Coming home from Oregon my flight was cancelled and strand”

Written on: 09/06/2015 by 73McCullough (1 review written)

Coming home from Oregon they cancelled my flight and left me stranded in Chicago overnight!!! I had to work and couldn't make it! I will never fly United again!… Read Full Review

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★★☆☆☆

“Unfriendly Staff”

Written on: 02/06/2015

On our last flight, my husband asked for some coffee and the flight attendant said she would bring it by when she could. Less than five minutes after receiving the coffee, the flight attendant walked by and unknowingly bumped his coffee with her body. It spilled all over the tray. My husband hit the call button to request some napkins for cleanup. The same flight attendant came over, looked at my husband with annoyance, and said in a frustrated voice, "Now what?" He calmly explained that… Read Full Review

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★☆☆☆☆

“NEVER AGAIN :::Disappointed with United Airlines”

Written on: 14/05/2015

( Alaskan cruise) : New Orleans to Houston to Seattle Washington. When we got to Houston we sat on a plane for a hour an a half : flight was cancelled 12 :30am because we did not have a pilot.Stayed at Airport we connected new flight American Airlines to Seattle Washington. they said our luggage will be there. nope our luggage was not there, I filled out a lost luggage report and we continue to get on the cruise ship. three days later we received I'll luggage at the first port… Read Full Review

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