United Airlines Reviews

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  • Quality of Entertainment

  • Quality of food

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Latest Reviews

★★☆☆☆

“Entertainment Doesn't work; food is scarce and bad; ”

Written on: 21/08/2015 by Orna (1 review written)

Entertainment is constantly interrupted, even the public movie. I could watch about 30 min every hour. My long flight to China became longer with scarce food, snacks you need to buy, dirty toilettes. I had little choice since this is a work trip - and these conditions were in economy+. Stay away if you can!… Read Full Review

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★☆☆☆☆

“Worst Airline I Have Flown On”

Written on: 15/08/2015 by Tennisplayerperson (1 review written)

I have flown quite a few times before, and I have never had such a bad flying experience as I did with United. I flew a round trip from Detroit to LAX with a connecting flight each way. There was a delay for all of the 4 planes I flew on, and on the way there, there was a 2 hour delay. On the way back, there was a 1 hour delay and we sat in the plane while they fixed the air conditioning, and it was incredibly hot. I understand that they had to fix the plane's air conditioning, but they should… Read Full Review

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★☆☆☆☆

“United is a POS airlines, dangerous”

Written on: 11/08/2015 by Huntoa138 (1 review written)

Experienced aircraft engineer, will never fly United again… Read Full Review

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★☆☆☆☆

“Awful experience”

Written on: 15/07/2015

Our trip to Cozumel was awful thanks to Uniited Airlines. 2 hour delay going, 3 hour delay coming back causing us to miss our connecting flight in Houston then lost our baggage that has'nt yet been located 8 hours later. Had to spend the nite in Houston , needed to be at the airport by 7:30am so needed to wake at 5:30am. Mechanical problems for both delays ...really , twice in 7 days ......just so scary!!!… Read Full Review

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★★☆☆☆

“Never on time”

Written on: 20/06/2015 by KeylaWalsh147 (1 review written)

Crew is nice, but if you need to be on time, United is the wrong airline for you… Read Full Review

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★☆☆☆☆

“How united discriminates and hangs up!!!”

Written on: 14/06/2015

I have tried booking tickets with United since 3 days and kept on giving me errors when completing the booking. so finally I decided to call United and tell them to book it for me. I understand there is a fee to book it over the phone, but I told them my problem and she said let me transfer to the supervisor. I was transferred to the supervisor, she was very discriminative towards me and as well as the rep before the supervisor. I say discrimination, because I was travelling to Karachi and her… Read Full Review

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★☆☆☆☆

“Coming home from Oregon my flight was cancelled and strand”

Written on: 09/06/2015 by 73McCullough (1 review written)

Coming home from Oregon they cancelled my flight and left me stranded in Chicago overnight!!! I had to work and couldn't make it! I will never fly United again!… Read Full Review

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★★☆☆☆

“Unfriendly Staff”

Written on: 02/06/2015

On our last flight, my husband asked for some coffee and the flight attendant said she would bring it by when she could. Less than five minutes after receiving the coffee, the flight attendant walked by and unknowingly bumped his coffee with her body. It spilled all over the tray. My husband hit the call button to request some napkins for cleanup. The same flight attendant came over, looked at my husband with annoyance, and said in a frustrated voice, "Now what?" He calmly explained that… Read Full Review

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★☆☆☆☆

“NEVER AGAIN :::Disappointed with United Airlines”

Written on: 14/05/2015

( Alaskan cruise) : New Orleans to Houston to Seattle Washington. When we got to Houston we sat on a plane for a hour an a half : flight was cancelled 12 :30am because we did not have a pilot.Stayed at Airport we connected new flight American Airlines to Seattle Washington. they said our luggage will be there. nope our luggage was not there, I filled out a lost luggage report and we continue to get on the cruise ship. three days later we received I'll luggage at the first port… Read Full Review

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★☆☆☆☆

“United is doing itself in”

Written on: 14/04/2015 by wendellroe (1 review written)

I had purchased ticket in october for $345.20. I was not able to make trip and assumed that I could rebook with a change fee. So now the change fee is $420.00. Are they serious? So my flight is now worth $765 to go to Newark. I am done with United and canceling my mileage credit card… Read Full Review

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★☆☆☆☆

“Taking time away from my trip”

Written on: 28/03/2015 by Adanq245 (1 review written)

To start off they changed my flight twice to go there and kept making it later and later for take off.Then they started changing my return time making it earlier and ealier to come home.On the last time they moved it they didn't even put wife on the plane.So I had to pay a extra $155 more they wouldn't do anything to fix there screw up.Will avoid flying united… Read Full Review

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★☆☆☆☆

“United is THE WORST!”

Written on: 10/03/2015 by KelseyW (1 review written)

I was trying to fly home for spring break, there was a little bit of snow. United was the ONLY airline to cancel flights to Philly, ALL the OTHER airlines were running as usual. Had to wait an hour before a United representative even showed up, then had to wait another two hours just for them to tell us that they couldn't fly us out for another three days! Ridiculous! The lady was so rude, not sympathetic at all, she even outright ignored some of our questions. Thank the Lord for DELTA! I went… Read Full Review

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★★★★★

“Outstanding Customer Service Under Difficult Circumstances”

Written on: 07/03/2015

A true measure of customer service is during difficult circumstances. Our flight was on 21 Feb, Ottawa to Belize. It was a very bad day for weather across the U.S. Due to flight delays, we only made it to Houston on our first day (missed Houston to Belize). The agents in Houston were VERY helpful in arranging hotel and meal chits, and getting us on an early flight to Belize the next morning. Also, my daughter and her friend travelled to Belize on the same day but different flight connections… Read Full Review

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★☆☆☆☆

“Terrible Customer Service and Borderline Extortion!”

Written on: 25/02/2015 by towens7 (1 review written)

We had to cancel a family trip for a wedding that was called off (clearly not something within our control and truthfully, a bit of a family tragedy). I called and spoke with both a customer service agent and a supervisor who unapologetically informed me that regardless of whether we sought a refund or just a rescheduling of our tickets for different dates, there would be a $200.00 fee PER TICKET! That said, the tickets were only $270.00 to begin with. So congratulations United, you just made… Read Full Review

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★★★☆☆

“My Miles With United Airlines”

Written on: 05/02/2015 by allanpaul (1 review written)

You can track your frequent flyer Miles & ELITE status on the go with United Airlines This App is a free app which is one step easier for you to download and stay connected with your favorite airlines. My Miles shows your progress for each travel reward program entered, providing details on your progress towards awards and alerting you to mile expiration, and also informs you about current and relevant mile bonuses. you get all this FREE!… Read Full Review

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★★★★★

“Great flight and compliments”

Written on: 30/01/2015 by lindalouis (1 review written)

My wife and I where flying from New York to Los Angeles in first class. About halfway through the flight my wife realized she had left some very expensive jewelry, her wallet and credit cards a large amount of cash in the hotel room safe. The stewardess (who was extremely nice and friendly from the moment we boarded) came and we told her our situation. She contacted the Captain and he contacted United Customer Service in Chicago who in turn contacted my daughter in New York and my daughter… Read Full Review

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★☆☆☆☆

“Blame it on the beautiful weather ”

Written on: 09/01/2015

Weather was beautiful in London today. Flight from London to Dulles Washington was supposed to leave at noon. Left at 12:40 instead. No reason whatsoever. Arrived late in Dulles Washington. Missed connecting flight to Ottawa. At customer service there was nothing available to Ottawa except for the next day. Airline refused to pay for hotel blaming the delay on the weather. Have always avoided united cause they are never on time and never assume responsibility for their delays. Sometimes I… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 31/12/2014 by 220Herndon (1 review written)

Flight was delayed 5 hours to and from where I was going. I would highly recommend not flying with United due to there inability to leave on time… Read Full Review

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Moesprivate's Comment

Written on: 09/01/2015

I've been Travelling with united for over 15 years. They are never on time. They blame the weather even when it's sunny without a cloud in the sky. They don't pay for hotels cauz it's the fault of the weather. Not theirs.

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★☆☆☆☆

“1.5 hrs just to get boarding pass”

Written on: 28/12/2014

Returning to Austin tx today...first class ticket waited in line to check luggage, have 1st class tticket and computer tells curbside check in to send you inside...waited in line when I was next agent said sorry I have to go on break...got in another line only to have happen again....ok finally checked bags got boarding pass and headed to TSA pre only to have them I must have boarding pass for my dog who I paid 250.00 for his ticket...I did not have to have one on my flight to SFO....anyway… Read Full Review

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★☆☆☆☆

“Terrible customer service ever..”

Written on: 27/12/2014 by llisa (1 review written)

I booked online with Bravo.com for the date I intend to fly and time for family of four. United decides to change our flight time from 5.30pm to 7.05pm without consulting with me first to see if I was happy with new time and just booked me for my new scheduled time. Although I know I booked on line with a different agent, I still expect customer service! I was not happy with the time, asked for a refund or credit but was denied both. So I ask if I could at least have it reschedule to a… Read Full Review

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