United Airlines Reviews

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United Airlines
1.5 stars
Average rating for this product is: 1.5 out of 5

From 10 ratings and 171 reviews

Thumb down 21% of users recommend this product

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Average Ratings for United Airlines

  • Flight on time?2.1 stars
  • Customer service1.5 stars
  • Comfort on flight1.7 stars
  • Quality of food1.3 stars
  • Value for Money1.6 stars
  • Reviewer Ratings1.4 stars
  • Overall Rating1.5 stars

171 Reviews For United Airlines

  • Guest 5th Nov 2009

    Reviewer rating: 1 stars


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    I flew recently on united, and they lost my baggage. Its 5 days and no response yet, when I call customer service they say they are searching for my bags. No compensation for delayed luggage, when I ask they say they will send it to headquarters that this. Very poor customer service, will never fly in this airline.

  • Guest 4th Nov 2009

    Reviewer rating: 1 stars


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    I flew recently on united, and they lost my baggage. Its 5 days and no response yet, when I call customer service they say they are searching for my bags. No compensation for delayed luggage, when I ask they say they will send it to headquarters that this. Very poor customer service, will never fly in this airline.

  • Guest 4th Nov 2009

    Reviewer rating: 1 stars


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    they lost our bags and and to report this you have to go through a call center in New Delhi.boy what a runaround they give you,all my contact numbers and delivery address were in the san francisco bay area ,but somehow they sent our bags to las vegas.it took 5 days for our bags to show up.if you call to complain guess where your call goes yeah thats right New Delhi, give them the runaround and maybe they will just go away,their customer service sucks.

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    Booked a flight for my son to come home to visit, He is in the service. He then got orders to deploy. United would not honor his letter to confirm his deployment and would not reimburse any of the money back for his ticket. This is how they honor the men in service. Will not use United Airlines again.

  • Guest 31st Oct 2009

    Reviewer rating: 4 stars


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    SEEN REVIEWS BEFORE WAS A BIT WORRIED BUT NO NEED.ON WAY OUT NO DELAYS POLITE CREW, GREAT FLIGHT ,RETURN TRIP ALL 5 OF US WERE UPGRADED "" EVEN MORE LEG ROOM " WOULD RECOMMEND TO OTHERS,

  • Guest 30th Oct 2009

    Reviewer rating: 1 stars


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    HORRIBLE. Worst airline ever. I used their buddy pass to fly to NC from philadelphia thinking that i would be saving money but i am being charged over DOUBLE what i wouldve paid if i just bought my tickets online through another air line..and still more then what i wouldve paid flying the same route with your airline...how does that make sense? if i flew the other airline...it wouldve been much more convinient..with no lay over..and no worrying about missing a flight yet i would've saved over $1 ...

  • Guest 12th Oct 2009

    Reviewer rating: 1 stars


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    UNTED AIRLINES IS A RACIST AIRLINES.WHILE OUR JOURNEY BACK FORM LAS VEGAS TO SAN FRANSISCO, ALL THE INDIANS WERE KEPT ON STANDBY LIST.
    AND OTHERS NON INDIANS WERE HANDPICKED AND CHOOSEN ON OTHER FLIGHTS.

    The customer service agents were extremely rude. And, infact, at one point, the Airlne Pilot had to come to the desk and enquire why were were not allowed , even though there are empty seats.Only chinese passengers were given presference.

    NEVER TRAVEL THROUGH THIS AIRLINES. ...

  • Guest 12th Oct 2009

    Reviewer rating: 4 stars


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    This was my first encounter with this airline, and my experience was favorable. The flight arrived ahead of schedule, and retrieving my baggage was a breeze. I am unable to comment on the quality of food as I did not purchase any of the available items.

  • Guest 12th Sep 2009

    Reviewer rating: 1 stars


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    I have been a long-time United customer. I bought a rt ticket from Denver to Anchorage on United's web site. I paid a premium over what other carriers charged so I could use my united miles to upgrade for such a long trip. After I booked the trip I was told that I could not use my miles to upgrade because they sold me a seat on US Air off their website. I asked to cancel, but I was 2 hours outside their 24 hour window.

    I will never fly these United again, and I am cutting up their credit c ...

  • Guest 9th Sep 2009

    Reviewer rating: 1 stars


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    How is it that over the course of 15 years, United is still the worst airline I've ever traveled?? I will be the first in line to invest in an internet startup that enables one to rate individual flight attendants because United (no doubt driven by the unions) has the most despicable staff. They treat passengers as if they are a burden with short responses, distasteful looks, jokes behind their backs, and as little effort on their behalf as possible.

    My most recent experience? Besides the at ...

  • Guest 5th Sep 2009

    Reviewer rating: 1 stars


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    United Airlines customer service extremely poor. Dirty plane.

  • Guest 3rd Sep 2009

    Reviewer rating: 1 stars


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    4 hours on tarmac, rough service, broken United Airlines plane and shabby seats

  • Guest 1st Sep 2009

    Reviewer rating: 1 stars


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    They lost my luggage and I was on a business trip so had to go and buy a new suit, shoes and make up and they only reimbursed me $50. I will never fly united again !!!!

  • Guest 29th Aug 2009

    Reviewer rating: 1 stars


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    I've visited 32 countries and 165 cities in the world. United Airlines has to be the WORST airline next to China Airline, Ryan Air, Garuda Indonesia , Delta Airlines , and Tiger Airways.

    My flight was delayed by 4 hours in LAX and when it finally took off the flight was full.

    The food was worst than China airlines food, my gosh it they served me Meat loaf with veggies that looked like baby's puke. The meat was soggy...and has this yucky sauce, the veggies were lame and very very brown (brown g ...

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


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    I've never been on a United flight before and after the flight I took last month I will NEVER take a flight with United again. I was using crutches and needed a wheelchair in order to get to the gate but was told that I had to check in first and then I could get a wheelchair. Mind you the line to check in was very long. Every other airline I had taken during the week I traveled gave me a wheelchair before checking in. Then my flight left 3 hours late due to mechanical troubles. But they said it ...

  • Guest 24th Aug 2009

    Reviewer rating: 4 stars


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    I traveled on United Flight 953 from Washington Dulles (IAD) to Phoenix,AZ (PHX). The checkin process was friendly, i checked a bag and that was 15 dollars if you pay your fees online, $20 in the airport. United is a hub at Washington Dulles so it is quite busy. I did get through security and checkin early, I got to gate D6 in IAD , there was no UA gate agents there when I arrived, I like to get through early so I wont miss my flight.

    The plane left the gate on time and we were off to Phoen ...

  • Guest 19th Aug 2009

    Reviewer rating: 1 stars


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    United Airlines worst airline ever!! On 08/18/2009 I was flying from Sacramento, CA to Oklahoma City, OK. I was supposed to fly from Sacramento to Denver (flight 410) and then take a connecting flight form Denver to Oklahoma City (flight 5854). On the fight from SMF to DEN our flight was delayed for 40 + minutes because of some kind of technical problems with the airplane. Because of that delay, I missed my connecting flight from Denver to Oklahoma City, which was obviously not my fault. As a re ...

  • Guest 7th Aug 2009

    Reviewer rating: 1 stars


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    I will NEVER fly United again!!!!! They canceled my flight about 5 minutes before we were about to board, and the next flight out was not until over 24 hours later. The plane was there as well as the entire crew, and, the plane was entirely sold out. The problem was their Chicago computers crashed in the early dawn hours, and they "claimed" that flights were not allowed to land. But, it appeared as if they just canceled the morning flights, wiping the slate clean, and just started fresh with fl ...

  • Guest 6th Aug 2009

    Reviewer rating: 1 stars


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    they delayed our flight more than 4 hours told us we get free ticket voucher.... that was a lie. the flight attendents were so rude i wanted to punch the lady in the face. got up to use the restroom and she made me wait in the isle with the seatbelt light on so she could serve drinks thats wrong and very unsafe.. i hate united and will never fly them again.. coming back home into o'hare we had to wait to land and once we landed had to wait another hour 1/2 on the runway to get to a terminal.

  • Guest 5th Aug 2009

    Reviewer rating: 1 stars


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    I gave up my seat since United overbooked the flight. By doing so, United gave me a free ticket voucher so I figured the hassle was worth it. I have tried many times to redeem the ticket and United won't honor it. They tell me the flights I want are booked up and I look online and there are countless openings. Then they tell me its because my free ticket isn't valid for the dates I want. I'd understand if I called last minute, but I call at least one month in advance and have tried several times ...

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