United Airlines Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
14% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
United Airlines - Ask a question now

Media Gallery for United Airlines

United Airlines
United Airlines

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Mileage Plus”

Written on: 24/07/2014 by Autumn1945 (1 review written)

Had 50k miles with Continental. UA expired my miles without notifying me. Called customer service and staff was rude and uncaring. UA lost a customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Would like to thank United Airlines”

Written on: 14/07/2014 by jenya0617 (1 review written)

We would like to compliment the staff of United Airlines for the courtesy they showed us last night and all their help. We had to contact the airline 4 times with different questions and re-book the flight for a different date due to the current situation in the Middle East. They were very polite, knowledgeable, attentive and so helpful. We were so impressed with the ease of dealing with the airline and the service, that we felt compelled to write and pay them a big compliment. Thank you guys… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“waited over 7 HOURS with no info given”

Written on: 12/07/2014 by eoss (1 review written)

Flying from Fort Myers FL to Chicago IL we were diverted to IN due to a medical emergency. Then the plane was having problems with an error message. We waited for over 7 HOURS without any offers to another plane or even food! Not a single person provided any information nor did they speak to us about what was going on. I even called customer service, only to get nothing. This is a truly worst experience and I will never book a flight with United again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful in Every Way”

Written on: 26/06/2014 by Gillespiewy79 (1 review written)

I'm claustrophobic, so we paid extra for exit seats on four flights; they did not provide exit seats on three of them. Plus, flights were late in leaving, the environment was ugly and uncomfortable (even for a plane), staff were unhelpful, general customer service was awful when we tried to get back the extra money we had paid for the exit seats we didn't get - basically, I can't think of a single good thing to say about this airline. We will never be flying with United again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cancelled flight, brushed us off!”

Written on: 26/06/2014 by Goode1958 (1 review written)

Connecting to Burbank through San Fran today, last two flights to Burbank cancelled without explanation. Found a "service" person who verified no more flights until the next morning. Offered no other options. We asked if they would at least put us up in a hotel. Sorry but the delay he said was because iof air traffic, so nothing they would do. I pressed to talk to a supervisor, he pointed at a door across the hall and said to go talk to someone else. I refused, saying that he will bring… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“United airlines hates Jewish people ”

Written on: 19/06/2014 by Sethgreen (1 review written)

So far, the only thing that I've noticed from united is the halfwit staff and maintenance crew. Nearly all the employees where helmets and half of them have their helmets on backwards. The employees tend to drool constantly and breathe from their mouths...if you like mouth breathing mongoloids united airlines is for you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID United like the Plauge”

Written on: 16/06/2014

1. Cramped seats under new subsection of original Economy (aka Economy Plus) which is just a more cramped version. 2. $7.50+per Dixie-sized cup of anything that might take the edge off a horribly long international flight. 3. Babies, babies, everywhere babies. I was just two seats behind this nightmare child with superhuman lungs. This damn thing screamed for 8hrs. Seriously!!! No exaggeration!!! 4. Bad attitude flight attendant who acted as if ever request was a serious chore. In… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“New Seats Suck”

Written on: 16/06/2014 by SonnyPearson (1 review written)

I just don't understand how new seats can be worse then the old ones. Twice now I have been unfortunate to have experience these seats. They are hard, short seated angled so you slide forward. I understand the need for more seats/fares. What I don't understand why you can't get comfort too. They did not sit in them long enough in testing. They also should have worked a little harder finding a company who can manage both size and comfort. I will only use United if that's my only option. Get a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Much better than other reviews suggest”

Written on: 12/06/2014 by kirkdene (3 reviews written)

When I looked at the existing reviews, I wondered what we had let ourselves in for. We need not have worried. We flew San Antonio to Dulles and Dulles to Boston. On both nobody checked the size of my carry on bag. On the Dulles flight some people brought on bigger bags, and were given labels and were allowed to have there bags in the hold with no charge-the bags were at the planeside fro them to collect as we got off. Staff friendly and efficient. Plane clean. Leg room a bit restricted for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Brianfargo's Response to kirkdene's Review

Written on: 16/06/2014

Lier! United is horrible.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kirkdene's reply to Brianfargo's Comment

Written on: 16/06/2014

In what context do you think Im lying?
If you care to look at Trip Advisor you would know that my reviews are honest and unbiased.
In terms of these flights, having read the damning reviews, I sent a rather curt email to my travel agent asking why on earth they had used such a rubbish airline. They came back saying they had used them many times and didn’t have a problem.
I then asked little sis who spends her hols in USA so will have had experience: she said staff not as friendly as BA but shed not had a problem with delay even on the flight theyd had to book at short notice back to UK for a family emergency. So I sat in the departure lounge at San Antonio, in fear of this flight.
So what am I lying about?
The flights- I can show you the boarding cards.
The departure gate monitors: well I did see them
The punctuality? Check the details Ill give you the flight nos
The friendliness of staff? Have YOU travelled on Aer Lingus or Ryanair?
The carryon baggage? mine was actually too big according to their statistics, but they didn’t force me to use a gauge to check the way easyjet and Ryanair do.
Other people with bigger bags that I would have checked in, got labels and put the bag at the end of the walkway on to the plane, and were able to collect as they got off. Im sorry if youve never seen this: I was shocked given what I read
The planes/mechanical problems/punctuality? The San Antonio to Dulles plane was a small one, but there was enough leg room for me. It was adequately clean, and the food on offer was OK. It left on time
The Dulles to Boston plane was bigger and just as clean. The hold up was due to some emergency light in the cockpit
And incidentally, I hadn’t understood how to get my etickets and the travel agent suggested I phone. I GOT A HUMAN BEING, without having to go through lengthy menus. She solved my problem quickly.
So if youd like to tell me why you think Im lying that would be good. And if youd like to identify yourself I will offer you the chance to discuss this matter in court as you have just libelled me.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“WHAT A NIGHTMARE, DO NOT BOOK WITH UNITED AIRLINES”

Written on: 02/06/2014 by Steph2001 (1 review written)

This is by far the worst airline I've ever booked with. It was a nightmare and I'm not a fussy person either. I won't explain everything because I'd be writing for 3 days. But here are some things that you always wish won't happen. 1) The plane was late, so we missed our connection flight in Chicago to get to cancun. 2) Once in chicago, they booked us another flight, with another connection flight in Texas. 3) Once in Texas, have a look at my boarding pass, they put me on standby. 4) Finally… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Saved by United Airlines Staff”

Written on: 31/05/2014

I was saved by the kindest most thoughtful staff of United Airlines. I thank God for them and how the aided me in my time of despair. I had booked a flight through the STAtravel agency. All my attempts to have them to abide by their written stated policy were simply overlooked. Offered to fax the agent whom I had spoken with the documents that they sent me which he simply told me it didn't make any difference. That no changes in any reservations or rerouting or times or destinations were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“I thought it would be better”

Written on: 09/05/2014 by rupal2 (107 reviews written)

This was the first time I had travelled with United, and I have to say I wasn't impressed. When we got to the airport we found out that they had changed the two seats we had selected, and instead had given us two seats that were apart. Where is the common sense in that? It wasn't just us, they had done this to a number of couples who had seats together. This was not a good start. When we got on the plane, I noticed that it was pretty old. They really do need to upgrade their planes. During the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Careless”

Written on: 17/04/2014 by BrisaKoenig (1 review written)

I have a family member that is in the military and he had an order after we purchased the ticket. So we called the airlines and they told us there was nothing they could do about it after it was an order. They have no respect for the military! I am very unpleased with them and they suck! Hands down will never fly with them again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“United Airlines, the worst”

Written on: 11/04/2014 by luciagcano123 (1 review written)

I do not recommend United Airlines, they are the worst airline I ever had to fly with. The aircrafts are old and the flights are constantly canceled due to technical problems. I've bought a ticket from Sao Paulo to Newark, my flight was canceled three times, I end up in Washington DC and then to Newark on a flight that took almost 24 hours to get home. I've paid 8 thousand for the ticket and what they sold me was not what they deliver, and no refund was issued to me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible.”

Written on: 10/04/2014 by lnHatch290 (1 review written)

Horrible expierence! Not only was my flight delayed and I missed my next flight but the employees were absolutley rude! I missed a very important special event due to their latness and laziness! I waited over 10 minutes for a carry on bag! CARRY ON, because they overbooked their flight. Then when I tried asking question in what was going on they were just rude and treated me as if I was an inconvienance to them! Maybe you shouldnt be working in a customer serivice indusrty! Not only was is bad… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid this airline when possible”

Written on: 04/04/2014 by Nikhil1977 (1 review written)

If there is a worse airline in the USA I would be. Suprised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor experience!!”

Written on: 24/03/2014 by AlbertO'Hara112 (1 review written)

Flying United Airlines Denver to O'Hare in Chicago, then on to South Bend, IN...final destination. Too many flight delays. Once was weather related the rest had to do with replacement of a plane part, logging flight data, routine maintanence checks, sitting on the plane for over an hour waiting to taxi to runway,and therefore, I missed two connections out of O'Hare to SB. I was even told at one point that my connection to SB hadn't left yet, but after power walking to the gate they told me to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Airline!!!!!!!!!!!!!!!!!!!!”

Written on: 24/03/2014 by Kirkpatrick493 (1 review written)

We had booked flights to Orlando and had to fly from London, went up to London the day before as live in Cardiff and when we arrived and checked into the hotel my husband received an email cancelling our flights and rescheduled them for 6 days later!!! The customer service was terrible, they didnt seem to care, rebooked us 3 days later and made a mistake only one out of the 7 of us was booked on flight, then had to rebook AGAIN!!! Absolutely shocking! We arrived at Florida 4 days later than… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“ Flight changes in 60 days”

Written on: 17/03/2014

I made a reservation to fly from IAH to Anchorage - Made reservation in Jan for flight in June. I have had six flight changes to my reservation since I made the reservation and it is only the middle of March. Every time a change is made, I have to go back in select our seats again - two of on the reservation - every time they separate us. This is a great adventure to see how many times I have to do this before June. Each time I print the information… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“horrible experience...worst customer service...just...”

Written on: 07/03/2014 by sariahp (1 review written)

After they made a mistake on my ticket, I required a refund. They told me that they were going to send me a credit to my credit card and I received an email confirming the refund. They said I never called. I spent three and a half hrs on the phone with them. I faxed them a copy of my phone bill and email with refund confirmation. They had the nerve to tell me that It was not enough proof that I talked to somebody maybe I was just on hold for that time. I almost cried out of frustration but the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview