united airlines reviews | Watch This Item.

Average Ratings
Flight on time?	4/10
Customer service	2.8/10
Comfort on flight	3.3/10
Quality of food	2.5/10
Value for Money	3.1/10
Reviewer Rating	2.9/10
Overall Rating	3/10

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22% Recommended31 out of 143 Reviews

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143 Review Centre United Airlines Reviews

Full review by
Guest.
on 2nd Jul 2009

User Rating : 2
Respect : 0

Bad Points: awfl customer service

General comments: The customer service is the worst at United Airlines :( They were rude and mean. The only reason I would ride this airplane again is beacause of one nice lady who took her time to help us out. But other thn her, everyone was awful and rude, they wouldnt even smile. We were delayed because United Airlines make random ticket checking, and then some guy left unattended baggage, so time was taken of there.. wen we finally reached there we were 1 min late, and the guy closed the door. He was extremely rude to us.
Guest's review and ratings | 97 words
Review by
Guest.
on 6th Jun 2009

User Rating : 0
Respect : 0
Even the local bus service is better than United Airlines. Obama should freeze all this airline accounts and give it to GM and others who really need money right now. This airline sucks....
Guest's full review | 43 words
Review by
Guest.
on 2nd Jun 2009

User Rating : 0
Respect : 0
United Airlines takes you from point A to point B (albeit with misrey) Probably the worst airline out there. Rude customer service, outdated air crafts, marginal hospitality.
Guest's full review | 27 words
Review by
Guest.
on 2nd Jun 2009

User Rating : 0
Respect : 0
This was the worst flight experience in my entire life. I flew with United Airlines this past weekend from CVG - Washington - Miami....You dont get any snacks unless you wanna pay for it - on the way home we flew from Miami - Chicago - CVG - let me just tell you how rude the flight attendents are - We sat on the run way for an hour and half because of lightning.. The flight attendent walked by and I simply asked if she could help me with something ... she said sure ... I said we have a connecti ...
Guest's full review | 191 words
Review by
Guest.
on 29th May 2009

User Rating : 3
Respect : 0
we flew from San Diego to Tokyo. we usually flew with another airline, but this time we thought we would save our money. but you really get what you paid for. the dinner was okay, but kind of boring. only an entree, bread, salad and a piece of brownie. but the breakfast was the worst. egg, sausage and hash browns ... but it tasted horrible. overall, their service is very rough and just-wanna-get-it-over-with kind of attitude. instead of asking each passenger "would you like a cup of tea or coffe ...
Guest's full review | 204 words
Review by
Guest.
on 26th May 2009

User Rating : 9
Respect : 0
I booked a last minute flight on priceline.com for a memorial day weekend trip from san antonio to colorado. I will say that for the price and last minute booking, I couldnt have asked for better travel. The United Airlines flight transition was easy both directions and the service was exactly what I expected for the price. I would definently book with this airline again.
Guest's full review | 70 words
Review by
oyankelev
on 23rd May 2009

User Rating : 5
Respect : 0
United airlines customer support sucks. It took me over an hour just to create an online profile and I had to call customer support three times before I finally got someone to create my online profile
oyankelev's full review | 36 words
Review by
kristanothappy
on 13th May 2009

User Rating : 0
Respect : 0
First off, I'd like to start with how horrible and incompetent ALL the staff of United Airlines are. I have never been treated with such disrespect by the in flight crew members and ground staff members. They should not be able to operate and fly planes. They lost our luggage (shocking) and had the nerve to tell me to relax. When they said they would have our bags to us that same day, they gave us a window between 3pm and 9pm...how do they think they are, the cable company?? They finally de ...
kristanothappy's full review | 141 words
Review by
Guest.
on 5th May 2009

User Rating : 3
Respect : 0
I don't know what is going on with United Airlines these days but I've never seen such rude service. One incident was something I observed at Portland (OR) airport, in which a woman missed a flight and was treated with arrogance and rudeness by the agents. The second was an agent at Dulles in Washington, DC. I was traveling United to Munich and had 2 suitcases and a carry-on, but carts are not provided at the curb, nor were there any skycaps. Leaving some luggage on the curb while taking the res ...
Guest's full review | 152 words
Review by
Guest.
on 13th Apr 2009

User Rating : 2
Respect : 0
I traveled with United Airlines during my Spring Break on April 4th and after arriving at my destination and unpacking, I noticed there was a NOI (Notice of Inspection) placed in my checked baggage. I also noticed that my CHI ceramic hair straightener and CHI hair blow-dryer were missing from my luggage. I contacted customer service and reported it as well as filled out their "Missing Property Questionnaire" and to this date have not heard back from United Airlines. I had to go out and repurc ...
Guest's full review | 133 words
Review by
Guest.
on 15th Mar 2009

User Rating : 1
Respect : 0
I flew by United Airlines from NY to London via Dulles airport. They delayed my flight by 5 hours from new york. Lost my baggage in London. In on my way back from London to new york they delayed flight in Dulles. Now I don't even consider flying by United.
Guest's full review | 49 words
Review by
aweston
on 26th Feb 2009

User Rating : 0
Respect : 0
Thank you United Airways for almost ruining our vacation. We booked 5 round trip tickets from Manchester to Orlando during Daytona 500 week and also kids Feb break. We booked the tickets 7 months in advance 2 days before we were scheduled to leave we received an email that our flight was cancelled. Not postponed Cancelled! The only available flight was 2 days later now we had rented a house and had car reservations did I mention a wedding on the day after we were scheduled to leave. Uniteds awes ...
aweston's full review | 183 words
Review by
jupiter79
on 25th Feb 2009

User Rating : 5
Respect : 0
Very good customer service, and good seats in domestic flights .However they need to keep up and renovate themselves, because I think it has good potential to improve for better. Unfortunately in the international flights, I believe United has a looong way to go to catch up to its competitors.While they are my choice domestically, I will not fly them outside North America.I find the seats to be very uncomfortable, and there is no entertainment unit on each seat.However, since the price is lower ...
jupiter79's full review | 160 words
Review by
Guest.
on 17th Feb 2009

User Rating : 1
Respect : 0
United Airlines are far inferior to Westjet or Northwest airlines. Probably comparable to Continental, air canada or American. Would not use them again unless there was no other choice. One of my pieces of luggage was badly damaged. I truly believe that they deliberately separated persons that were travelling together so that they could charge extra for changing seats. Plane was not full so they easily could have put persons travelling together in adjacent seats. I did however think Flight ...
Guest's full review | 86 words
Review by
Guest.
on 17th Feb 2009

User Rating : 0
Respect : 0
Attempted to fly out from my regional airport to London, with a connection in Chicago.Flight was cancelled for maintenance reasons. Was told by customer service rep that I was booked first class all the way on continental. Turned out to be a lie: when I got to my hotel, I noticed he had just booked me for economy.The next morning, that flight was cancelled and they tried bussing us to Newark to catch my new connecting flight. Bus driver drove slowly and took the long way, so I missed my flight. ...
Guest's full review | 376 words
Review by
Guest.
on 27th Jan 2009

User Rating : 9
Respect : 0
As usual, United Airlines provided excellent service, on time, courteous and at a reasonable price. This recent trip was LHR-IAD-GIG-IAD-LHR over 6 days, all good flights in economy.I know anyone can have a bad experience, but I've flown United for 10 years now and never had a bad experience, even when I've had flights canceled or delayed.
Guest's full review | 90 words
Review by
Guest.
on 16th Jan 2009

User Rating : 1
Respect : 0
I flew with United from Sao Paulo to Chicago then North Carolina. On the flight to Chicago, the flight attendants were unhelpful. The video entertainment in economy did not work at all. I had very little leg room and even less space because of the passenger in front of me reclining. When i arrived in North Carolina, the wheel on one of my suitcases was broken off and the handle on my other suitcase was broken. When i went to the office to ask to have compensation for the damage i was told it wo ...
Guest's full review | 117 words
Review by
Guest.
on 7th Jan 2009

User Rating : 3
Respect : 0
I fly United very rarely and when I do it it's just because all the other options have outrageous fares. Customer care horrible. It takes forever to book a flight over the phone. Flights are never on time and in my experience the chances to miss connections are very high.
Guest's full review | 50 words
Review by
Guest.
on 29th Dec 2008

User Rating : 2
Respect : 0
United did a terrible job of communicating about anything. Our first flight was canceled but we had no idea because they did not update their website or the boards in the airports. We thought it was on time until we got to the gate! Also, we paid to check our baggage, only to have it lost. They know where the bags are, but can't manage to get the memo to anyone at that airport to put our bags on a flight to where we are! Customer service representatives are very rude.
Guest's full review | 130 words
Review by
dan7111980
on 25th Dec 2008

User Rating : 0
Respect : 0
They did not contact us when our flight had been changed. They moved the flight up an hour the day of the flight. United acknowledged their mistake, and now we are spending christmas 2000 miles away from our family. hey thanks for the 10% off our next fight. Is it with United? Oh boy it is, I am cited, this is the best Christmas ever, thanks United.
dan7111980's full review | 65 words

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