United Airlines Reviews

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On Jan 9, 2010 We arrived safely in Indianapolis from Grand Rapids but our 2 baggages were missing.

On Jan 10th we were told 1of our baggage is found and they were looking for the 2nd. After a month still we didnot recieve the baggage yet. This is februaury and I would like to sue the airlines.

Every day they say the same answer and a sorry that our bag is not yet found.sometimes they said the bag was found and would be delivered. Nothing arrived.

we insisted on speaking with a supervisor at united. He said he wasn't at the airport but would ensure a supervisor from the airport called us back to let us know what happened and when we could expect delivery. No call and no bag.

It was the fourth time they said that our baggage is found they will call back in 30 mins in 24hours and no call nothing.

we called again and again were told by a supervisor that he didn't know why were weren't called back or why we were told the bag was found because it was still missing. He said he would investigate and would call us back. No call and no bag and we called again. They said our bag were already sent and we should have it. We did not have bag, bag is still missing and
we called about the missing bag. We went to the airport and searched the room in Indianapolis. No bag.

I will never fly with them again anyway.

Soumya

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Please please never make a mistake to take United Airlines as customer service is horrible/awful. If you ask something evenif its water from airhostes, they will YELL at you. Food quality was terrible...Thank GOD i didnt have food position as I was very scared after their served food. I even lost my baggage and customer service at baggage counter is also horrible. No response yet from them. Please Please don't ever take United Airlines, you will suffer a lot.......

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Friends, if you ever make the mistake of flying with United, never ever ask the flight attendant for any water, juice etc.. Just keep your mouth shut and eat what they serve you. Because if you ever dare to courteously ask them they are going to YELL at you.
On my flight from Dubai to USA, I asked this lady flight attendant for some sugar when she served me coffee and boomm... she yelled at me " DID YOU ASK ME COFEE WITH SUGAR!! HOW MANY TIMES I SHOULD REPEAT!!" and she handed me 3 packets of ...

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I will never travel by UNITED again .... worst customer service i ever have.

I was travelling from India to Seattle on jan 13 2010 and had a stopover at SFO airport. I picked my 4 bags from baggage claim of emirates airline at SFO and then went through customs. After customs i handed over my baga to united for my next flight from sfo to seattle. On reaching seattle i came to know that one of my bag is missing .. i filed a report at united desk and they told me that i will be receiving my bag wi ...

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My complaint with United has nothing to do with the plane or the physical experience of flyng--it has to do with the absolutely horrendous flight attendants I have encountered. I know United has strict seniority/tenure rules due to their unions, but honestly, a flight attendant who is older, more out of shape and slower than my great-grandmother doesn't exactly make me feel safe when someone has to wrestle open the emergency door (or wrestle with a crazed terrorist!). I know the Bangkok-Chicago ...

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I came her from Paris, when I got to Chicago my bags were lost. I didn't have my stuff for 4 days. I had to go shopping buy new stuff that I didn't need. When I returned back home I had some extra pounds United made me pay $300.00 for the stuff i bought that I didn't need. When I to Paris Half of my stuff gone I call United and they gave my credit for$200.00 to use it when I fly my stuff cost triple or even more. If you read this review please do not fly United THEY ARE THE WORST OF THE WORST. S ...

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I can only say that I will never fly United Airlines again.

I found nothing wrong with the actual flights I took. Their stewards and stewardess' were great. The Captains flew a smooth flight. So, if nothing goes wrong with your flight, you should be ok.

A company should be as good to their customers when they are having a good experience as when they are having a bad experience.

I was flying to St Louis, MO and I had a layover in Chicago. I had a business conference to go to, so I booked a bu ...

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I have flown several of the major airlines in the United States and have been the most pleased with United. When our connecting flight from Chicago to Seattle was delayed we got to Seattle a little late, our plane for San Francisco had already left. We went to the counter, the counter person was very apologetic. We were given food vouchers so we could go and get something to eat while we waited, we were upgraded to first class flying home from San Francisco, and we were told we would be on the n ...

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I did not enjoy myself. The flight attendant yelled at this poor single mother for trying to get her childrens seatbelts on. I felt soo sorry for her and it made me think how rude they are. They fired a flight attendant because she became ill and had to take time off. She was with them for 25 YEARS. All you are is a piece of paper. I would rather drive than fly United Airlines. Worst choice I ever made.

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FLIGHT ATTENDENT HAD A HORIBLE CUSTOMER SERVICE AND A VERY RUDE PERSONALITY... I WOULD NEVER EVER CHOOSE UNITED AIRLINES AGAIN...

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Dear Sir/Madam

Please let me take a moment to tell you about the worst decision I have ever made, that was choosing you as our airline of choice for what was supposed to be one of my best holidays to date.. First when my self and my partner (Miss C Passchier Smith) arrived at Heathrow for our dream holiday we were told that our flight had now changed and we were hurriedly rushed to board an earlier flight for Washington rather then Chicago, fine we can deal with that so called our contract in ...

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My baggage got lost on my way back to Montreal.

On my way to San Diego the flight attendant grab my baggage when got on board to return it to me when I leave the airplane but she forgot to tag it so my baggage got lost and I couldn't find it.

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From the time you walk in to the time you get to your destination United Airlines will treat you like a animal. They have horrible custimer service. If you fly with them you will get yelled at at leat one time for not doing what they say. I mean yelled to. I almost thought it was a joke they were so rude. Before I made this purchase I would have liked to know that they treat you like a dog, they dont care what you want, all you are is a record that they got money from and they can care less abou ...

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United lost my luggage on the way to El Paso from Boston. I only checked mine because my partner has Star Alliance Silver status, meaning we could check our bags at no cost. We figured we could manage our Christmas presents on the plane, and check our bags, but I had a carry-on sized suitcase for my return trip (this is only important later). Although both of our suitcases were checked in his name, mine didn't follow us onto our connecting flight in Chicago.

More than 24 hours after our flight ...

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I booked round trip flight with United Airlines(UA 0334) from Minneapolis, MN to Chicago, IL for my family. However, my wife decided to stay home with our 15-month baby instead of taking chances with airport delays due to expected snow storms in Midwest region. I called the Customer Service line and requested that my wife's ticket be cancelled. I was told that for this reservation, both my ticket and my wife's will be cancelled. When I told the persona that I do not want cancel my ticket but onl ...

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I called united once 2 days before the flight, and another time the night before the flight to make sure that my luggage dimensions were within their limits for free checked luggage.I gave them the exact dimensions and weight of the luggage. Both times they ensured me that the luggage is within limits, and i won't have to pay any extra. at the airport i had to pay $300 because it was "Oversize". When i tried to get a refund some disrespectful guy that kept talking over me pretty much told me tha ...

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Outdated. No personal lcd monitor. They don't serve food for free (for 5.5 hours of travel). And even if you buy, they only offer snacks. Plus, the staff are not so friendly. Uncomfortable and tiny seats and if you are sitting next to the aisle, be careful as the flight attendants are most likely hit your arm or feet with their trays.

Good Luck!

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I paid full Business Class fare and not upgraded. I was put in seat by stairs and galley on 747 lower deck. No stowage, seat as wide as economy only. I was kept awake by galley/food lift noise, crew talking all night and by the fact that lights in the area were left on with no shielding. The United Mileage Plus upgrade person in seat next to me got excellent service whilst I got none as I am not member. I would not recommend paying for business on United but use other airlines such as Air N ...

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On the return journey from Maui to San Diego on October 14, 2008, an incident occurred with a person who works at Maui Airport for United Airlines. Her name is Julie Fuentex. On the morning of my return journey from Maui to San Diego, the Concierge at the Ritz Carlton Resort called United Airlines and confirmed that there were available seats on both the Los Angeles and San Francisco routes which were leaving that afternoon local Maui time. Upon arrival at the airport I was placed in a line, b ...

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these people are basically liars. If they can't fill up a flight, they cancel it. If you are lucky they put you on the next one. If there is one. And in other instances they overbook. In that case, they put half or more of the counter staff on break and slow down the check in process so it takes hours and they have an excuse to kick you off. Do not fly this airline.