United Airlines Reviews

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Latest Reviews

★☆☆☆☆

“Bait and Switch”

Written on: 07/07/2017 by dnutig (1 review written)

Extra bag fees that were not told about when I booked through United web site. Called customer service 3x but got 3 different answers about upgrading. Will never fly United again. Using Rhapsody in Blue as their theme song and slogan "The Friendly Skies" is a shame to make you forget how terrible they are. Could have booked for $200 less on a discount airlines. United pretends not to be a discount airline but they are, Worst customer service around. No wonder they drag people off plains… Read Full Review

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★☆☆☆☆

“Worst Airline in my life”

Written on: 04/07/2017 by Wilsonpc1952 (1 review written)

It is a comedy to fly from San Francisco to London, 11 hours flight without a personal screen and TV. I have never seen it again in my life. The flight departed with 2 hours delay and I had to buy new train tickets. The food selections were limited and all the time the options were finished. A delayed flight, bad service and horrible experience… Read Full Review

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★☆☆☆☆

“United Airlines, the not so friendly skies airline!”

Written on: 16/05/2017 by 210English (1 review written)

My Eugene/Ottawa flight was for 4/24/2017 approx 6pm. I live in Bandon Oregon 3 hr away. Arrived at 3:30 pm and told that my flight was cancelled, the customer service person said that emails were sent and I was advised about the cancellation. No such alert was given, I checked my email, tablet and cell phone. I spoke to others going on the same flight and they were not advised either. The customer service person automatically booked me on the next flight which was 5am the next day. I was told… Read Full Review

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Lsimmon2's Comment

Written on: 20/06/2017

Happened to me also. Then you are on hold forever and when they do answer they hang up. No help what so ever. Never recommend them again

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★☆☆☆☆

“Never fly it again ”

Written on: 13/04/2017 by MacKenzie172 (1 review written)

We need to stick together and boycot this airline. They cannot just drag paying costemers out like that … Read Full Review

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★★☆☆☆

“Lazy, rude, incompetent ”

Written on: 25/02/2017 by Lovene274 (1 review written)

Every united flight I've been on has had lazy gate agents and rude and lazy flight attendants. Not one associate has a sense of humor. No one tries to make the passengers comfortable.....we are all just a burden! In addition they make you check your bags at the gate even though there is always plenty and I repeat PLENTY of space in the overheads! They could learn a thing or two from Southwest Airlines.....they blow United away!!!!!'… Read Full Review

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★☆☆☆☆

“United Airline sucks ass!”

Written on: 17/12/2016 by hongx (1 review written)

what kind of f-ing airline cancels a f-ing flight and does nothing to help a customer at all!! I used to think southwest was the worst but nope, f-ing united got them beat. congrats stupid united, at least you're number one at sucking! F off assholes!!!!… Read Full Review

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Vmfl's Response to hongx's Review

Written on: 06/04/2017

2017-04-06
Hi, I'm not sure how you were treated for being flight cancelled by United.
I had the same situation with flight cancellation by United, and I got well feed back and well arranged for the next available flight. United didn't have the daily flight and United had tried their best to put me on the first available flight of other airline and I feel good and comfortable, though delayed for some hours. Yet, safety come first when the plane seems not good to take off.
I don't think United is as bad as you think. May be it all depends on the location and the handling of that place.

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★☆☆☆☆

“Mexican Airport Shut Down After Trunp Elections”

Written on: 17/11/2016 by MateoBroussard (1 review written)

The Mexico City airport shut down with no explanation while on the Tarmac for hours. Then there was no accommodation nor assistance to catch my connecting flight. I don't think they recognize the severity of such a stop. Let the protests from the country that is our main labor and workforce begin. If they let another country shut them down the U.S. is in deep trouble. I WILL NEVER FLY UNITED again. As a result I refuse to take their free hotel accommodation and free food vouchers and forced… Read Full Review

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★☆☆☆☆

“Always Late never in time”

Written on: 28/10/2016 by 123Simpson (1 review written)

Every time I fly with united they are always Late. And they always lie about the actual boarding times. So if you are a business person and don't want delays choose another airline instead… Read Full Review

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★☆☆☆☆

“Very bad service”

Written on: 09/08/2016 by JaydenMcMahon151 (1 review written)

Bought 1 domestic flight ticket. Frequent flyer. Made date change, medical reason. United quoted different price than actually charged. Received email $1,900. Insurance did nothing (ripoff). 800 number from another country. Said accept charge. Supervisor overcharged for changing date. Started as $400 flight, now $1,900 for making change. NO customer service number to call and resolve issue. Real Dishonesty!!!!… Read Full Review

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★☆☆☆☆

“Carry-on had to be checked! ”

Written on: 01/07/2016 by 1967Medina (1 review written)

I flew into O'Hare on Aer Lingus from Dublin, Ireland on 6/26/16. The experience was horrible! I had been through security check prior to leaving Dublin and on arrival in Chicago had to go through again. Was told my carry on was too big after others ahead of me were sent through with same size and larger bags! I then had to check my bag at a cost of $100.00! I also had to have a new ticket printed. The kiosks weren't working properly so many of us were having problems! When I turned to ask the… Read Full Review

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★★★★★

“UA SFO office did great work.”

Written on: 20/06/2016 by yanmin8 (1 review written)

If there were ten stars I would give it to United airlines at SFO a ten star as their staff reached out up and beyond in helping us out. We were supposed to take airflight with UA from SFO to canada then get connected to China. Because our agent failed to notify us a change in the schedule, we missed the UA flight. Now there was no way we could get to Canada on time to catch the international flight operated by airchina. we spent one hour on the phone with our flight agent but nothing could… Read Full Review

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★★☆☆☆

“La very disappointing airline ”

Written on: 15/04/2016 by Smurid83 (3 reviews written)

For the price I paid for a ticket I would expect the basic customer service and amenities on this airline. Not only was my first flight cancelled due to a broken toilet we were bumped to a later flight. The flight going out was ok in itself. The flight coming back was just awful. The planes are very outdated. In flight entertainment was laughable in this day and age. I have been on better flights in the 3rd world country. Headsets were not sanitised but that it mattered as the in flight… Read Full Review

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★★☆☆☆

“La very disappointing airline ”

Written on: 15/04/2016 by Smurid83 (3 reviews written)

For the price I paid for a ticket I would expect the basic customer service and amenities on this airline. Not only was my first flight cancelled due to a broken toilet we were bumped to a later flight. The flight going out was ok in itself. The flight coming back was just awful. The planes are very outdated. In flight entertainment was laughable in this day and age. I have been on better flights in the 3rd world country. Headsets were not sanitised but that it mattered as the in flight… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 13/04/2016 by RigobertoParks (1 review written)

we had 4 flights with united 1st one from Manchester UK to Newark, promised baby crib at check-in, then told only had one on board and someone else had it, no infant seat belts so baby just sat on your lap not fastened in, dreadful service, on 2nd flight internal 3 seats allocated to us scatted throughout the plane we are a family 2 adults 1 child (5) and a baby this should not be allowed, after complaining they gave us 3 together, service on plane much better than the international flight… Read Full Review

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★☆☆☆☆

“Deceptive airline”

Written on: 20/02/2016 by Ball252 (1 review written)

I had to cancel a flight with United. They charge a $200 fee if you re book a flight within one year and tell you that the remaining sum you spent can be used for payment towards the new flight. Not the case....only after you re book and they have your money, then they tell you that the remaining sum will not be applied to this flight, but can be used for booking another flight within a year. A deceptive rip off to say the least. And, before they have your money, you get to talk to them in… Read Full Review

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★☆☆☆☆

“Canceld 3 times and lied about finding a flight”

Written on: 26/01/2016 by Dakotao249 (1 review written)

I was supposed to go home three days ago from Ham To EWR when they told me my flight was canceled I Called customer service to and waited more then 50 min to be answered I was able to book a flight two days which cost me hotel and food for two days. then they canceled my seconded one for no reason because the weather was sunny and many flights were back in business but. I called top reschedule for a another flight and the lady lied to me and said no flights on Monday which I found that there… Read Full Review

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★★☆☆☆

“OK IF YOU SAVE A LOT OF MONEY”

Written on: 02/01/2016 by Coffeyly205 (1 review written)

Went to Hawaii....none of the attendants knew how to use the cell phone chargers in the seats....I paid an extra $100 to upgrade to more room and charger. I had a led light on my keychain and after getting on hands and knees was able to find port. One hour layover for lunch and another for dinner (traveling from Atlanta to Honolulu with stops in Huston and San Francisco) ended up being 15 minutes or less, because of late landing....always allow at least an hour change planes on this airline… Read Full Review

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★★★★☆

“Very helpful employee”

Written on: 08/11/2015 by FlyUnited (1 review written)

On Nov. 2nd we had a scheduled flight from Detroit to Newark, then after 84 min. layover to Fort Myers. Thanks to Obama our first flight was delayed for over an hour and then since Obama was landing in Newark, we could not takeoff for another hour. No chance of making our connection, so we had to book a new flight. The attendant couldn't find a reasonable one on United so he found one on Delta (non stop, but 8 hours later). He then walked with us to where we could collect our baggage and… Read Full Review

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★☆☆☆☆

“Not a flight on time!”

Written on: 15/10/2015

Traveled on United from San Francisco to Paris in September/October. All in all, we took three different flights. Every flight was delayed from 2-9 hours and two of the three flights had mechanical difficulties. We flew Premium Economy, which was a joke. There were no extra amenities other than extra leg room. The food was virtually inedible - luckily we knew this and brought our own food for our return flight home. On our return flight, both of our entertainment monitors failed to work… Read Full Review

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★☆☆☆☆

“health safety”

Written on: 19/09/2015 by Lookout1 (1 review written)

I travelled from Baltimore to Los Angeles on United 1477 - sat in row 7D which is literary sitting next to the bathroom. The entire 5 hours of flight, I inhaled the odor and the germ/bacterial. Could not eat or drink anything as it was awful. I have reported this to the FAA in the hope that they will pay attention to the location of this seat. There are many airborne diseases today for which the passenger on this seat would be susceptible to. The flight attendants had nothing to say - all… Read Full Review

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