United Airlines Reviews
Latest Reviews
★☆☆☆☆
“Never again will I use United ”
Written on: 12/06/2013
Tried to use frequent flyer miles WHAT A HUGE JOKE. After jumping through ridiculous hoops for a week. We finally got our "secret" password and account. Then another day to get me on my husbands account. Can't understand a fourth of what the heavily accented operator was saying (really I'm going to book a flight when I can barely understand the person??). Then find out that the fees and mileage they charge are outrageous. 50k miles for a under 2k trip because it somehow is a "special"... (read more)
★☆☆☆☆
“Economy Plus is RIPOFF! ”
Written on: 08/06/2013 by notme2017 (2 reviews written)
My friend and I purchased over $200 of Economy Plus seats on a flight from O'Hare Chicago to Frankfurt Germany. Because of my Chase United credit card, we were in boarding group 4, but the gate agents called 8,7, and 6 before 4. After they called 6, we boarded anyway! There were no space in the overheads for even a camera case. The flight attendants stood around and didn't even help "anyone"! After we got in the air, one flight attendant, just pushed carts. He never did any thing else or... (read more)
★★★★☆
“May with customer service was fantastic ”
Written on: 06/06/2013 by kevans12
I was having major difficulties with some previous flight reciepts that I had booked for my company. May was very open to hearing what I had to say and was very considerate and willing to suggest many options for what I could do. She helped me along the way and made sure she explained everything clearly to me so I could understand what the issues were. She REALLY cared and really wanted to help me. She made it an easy process for me, and I want to thank her! (read more)
★☆☆☆☆
“Moms and babies, no pre-boarding for you!!! ”
Written on: 05/06/2013 by pjnickle
My daughter flew for the first time with her 9 month old today from Phoenix to Chicago. She asked the gate attendant if she could board early so they could get settled in and put away all the things babies need hauled around with them. The snarky gate attendant informed her they haven't done that for young children in 10 years!So have we lost all civility at the airlines? Is there no common courtesy left amongst the airlines? What is absurd is my husband is an United Elite frequent flyer... (read more)
★☆☆☆☆
“WORST airline ever!!! ”
Written on: 04/06/2013
I have had so many HORRIBLE experiences on United since the changeover from Continental!! I can't even begin to list them all!!! Never fly with United!! I have had so many non weather related delays and cancellations, and just downright RUDENESS from all of the staff I have encountered even in business class. And I have had things stolen from my luggage and the customer service people were incredibly rude to me, one hung up on me before i could even finish explaining the situation. ... (read more)
★☆☆☆☆
“They are terrible”
Written on: 30/05/2013
Don't use United! We booked Grand Rapids to Newark to Heathrow - the plane feom Grand Rapids was one and a half hours late so we missed our connection in Newark to Heathrow. No effort was made by United staff to help us make a new connection. I had to phone a United customer service line from Newark to make an alternative arrangement. Returning to the USA today, our United flight from Heathrow was delayed indefinitely and we were transferred to a flight to Dullus to connect to Grand Rapids,... (read more)
★☆☆☆☆
“Beware - Cheap price = Terrible service”
Written on: 28/05/2013 by Winme9999
BEWARE – BEWARE – UNITED AIRLINE. Cheap price = Cheap service. In recent economy of America. I am an American to support America. I used UA for my vacation. But I disappointed completely after used them Their cheap price = Cheap service = Bait. When you start at air port you will start to pay more for their service for luggages – drinking water After all of those = Expensive price = Terrible service . . I had booked a flight from - John Wayne. (SNA-CA) air port to Orlando... (read more)
★☆☆☆☆
“No refunds for my illness”
Written on: 15/05/2013
Last week I was diagnosed with cancer and I requested a refund from United Airlines. I attached a copy of a letter from my surgeon stating that I needed to cancel my travel arrangements. Today I received the following response from United: "Thank you for contacting Customer Refund Services regarding the above referenced ticket. We regret that we cannot issue the refund requested, and would like to explain why; exceptions due to illness are granted based on the ability to travel in the... (read more)
★★★★★
“BEST airline ever”
Written on: 07/05/2013 by JamesBenefield (1 review written)
My wife and I chose to fly United Airline based solely on price. I have been flying since I was born, from small 2-seater airplanes to large airline passenger jets. My father was a pilot and my parents have owned an airport since before I was born, we still own an airport to this day (I was born over 43 years ago). I have never had such an excellent flying experience in all my life. We started our trip off at the Little Rock airport on 4-20-13. Our first flight was number 4412, Little Rock... (read more)
★☆☆☆☆
“Worst experience”
Written on: 06/05/2013 by Kdion (1 review written)
Second time united has changed my flight! First time I at least received an email at midnight then had to drive to a different airport. This time I received a confirmation phone call but it did not say my flight changed to departing over an hour early... Needless to say we missed our flight and had to rent a car hotel and drive three hours to leave out of another airport. (read more)
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Showing 1 - 10 of 372 Reviews
★☆☆☆☆
“BAD BAD BAD”
Written on: 02/05/2013 by WMWALSH7175 (1 review written)
Last year I had to cancel an international flight for myself & my 3 children due to my husband being laid off. The travel insurance I purchased did not cover the cancelation. United then credited me our ticket price and told me I had a year to use it, but if I was unable to do so then call back & they could extend it. Turns out this information was incorrect. When I called for the extension I was told they could not do it. I was also told last year that the credit was for date of flight,... (read more)
★☆☆☆☆
“Cancelation? Don't Worry They Won't Help With That!”
Written on: 02/05/2013 by bert8722 (1 review written)
I was suppose to fly home on 4/10/13. I got a phone call saying that my flight was canceled due to weather. It went on saying I needed to call an United representative to help me with this cancelation. We called and the representative said he couldn't do a thing. He couldn't help me find another flight that day or the next day. Needless to say, I had to cancel my ticket home ($400), buy another ticket that was DOUBLE ($808) in price, and had to tell my friend (who was getting married), mom,... (read more)
★☆☆☆☆
“AA flight cancelled so they gave us United(THE WORST)”
Written on: 01/05/2013 by msbriana
Me and my friend had scheduled flights with American Airlines leaving Miami Florida going back home to Chicago today (4-30-13) and due to the rain in Miami our flight was cancelled. The service center gave us a flight leaving at 5:50 arriving in chicago at 8:10 with United Airlines.First of all this plane IS TOO SMALL and it was dirty when I got to my seat it had so many crumbs in the seat it smelled on the plane (ewww) I was itching. I want to know why carry ons cant be carried on if they... (read more)
★☆☆☆☆
“WORST AIRLINE EVER!”
Written on: 20/04/2013
I cannon tell you how much I loathe United Airlines! Ever since getting bumped off a flight a year and a half ago, and trying to use the credit they gave me, it has been one COLOSSAL headache after another. Everything costs extra - seat upgrades (Economy Plus, not a choice when you are booking a flight), change fees, everything. They have made out like bandits at my expense. I used my voucher to take my son to college in Scotland last fall, and had to cancel my ticket when his student... (read more)
★☆☆☆☆
“Would pay double to fly other than United”
Written on: 19/04/2013 by Thenwder
I have a credit with United Airlines from a trip I was going to take of about $990.00 and wanted to use it to purchase new tickets for my honeymoon to Hawaii. Not only did I have to wait nearly 10-15 mins to talk to the 1st representative (who was in Pune, India) but was told they have to charge an additional $150 per ticket because I'm "changing my flight and location." I then waited an additional 20 mins to talk to a supervisor who could not explain to me what the charge is for. I found... (read more)
★☆☆☆☆
“Always terrible and late”
Written on: 17/04/2013
I only take united as a last resort. 100% late, no other airline has been late for me. Made me check undersized bag when there was room in the bin when I got to my seat causing to miss my shuttle. (read more)
★★☆☆☆
“THEY RIP OFF CUSTOMERS BY NOT ALLOWING SEAT SELECTION”
Written on: 12/04/2013 by maplepark
THIS AIRLINE SCREWS THE CUSTOMERS, THEY WONT LET YOU SELECT YOUR SEAT AT PURCHASE UNLESS YOU PAY FOR AN UP GREADE!!!!!!!!!!! THE CUSTOMER SERVICE LIES AND SAYS THE AIRPORT WONT LET YOU SELECT A SEAT DO TO SECURITY REASONS. I FINALLY FORCED ONE OF THE EMPLOYEES TO ADMIT THE ONLY REASON FOR THAT IS SO YOU CANNOT GET THE SEAT YOU WANT SO YOU PAY FOR AN UPGRADE. THE AIRLINES ARE A DISGRACE, DONT THE TAX PAYER PAY FOR THE AIRPORTS AND THE MAINTENANCE OF THE FLIGH PATHS???? THIS IS A BUNC OF... (read more)
★☆☆☆☆
“worst airplane..no value of time”
Written on: 11/04/2013 by ab1231
i travelled from san francisco to chicago and vice versa.Both the times the flight was delayed. first they told it was delayed for 20 min then when the plane took off it was about 1 and half hohr delay. the staff was rude and the plane smell bad and was dirty. they say american airlines was bad but when i travelled it was alwways on time and beverage was good too. i would never travel with united airlines anymore. (read more)
★☆☆☆☆
“TERRIBLE TERRIBLE TERRIBLE”
Written on: 09/04/2013
I used United thinking it was one of the good one airlines. I was so terribly disappointed. The plane that arrived was already thirty minutes late. By the time we finally took off we were one hour late. The flight staff were soooo rude. They such an attitude towards the passengers. The plane had a terrible musty smell. the seats were by far the most UNCOMFORTABLE seats ever made. After a 3 hour flight I was in tears with how much my back hurt and I still had a connecting flight to go! The... (read more)
★☆☆☆☆
“United doesn't care about their customers at all”
Written on: 29/03/2013 by mikestairs (1 review written)
Bought a last minute ($2100.00) ticket from United Airlines, from Louisville, Ky. to Wyoming for work, which I felt was outrageous to begin with, but I have flown with them for a long time. On my flight home (after being stranded in Wyoming for 3 days due to weather and "flight crew rest" which i suppose was unavoidable)they made me gate check my small carry on bag, even after i told them that it was full of electronics, and would easily fit under the seat. She told me "check the bag, of get... (read more)
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Showing 11 - 20 of 372 Reviews
★☆☆☆☆
“NEVER FLY UNITED!!”
Written on: 29/03/2013 by simonlondon99 (1 review written)
To Hawaii and back from London with United. I'd read the reviews about United before flying, old planes, surly staff, cramped, poor service etc and found all of these things, unfortunately, to be TRUE. This airline is the worst - outgoing LHR to LAX was ok, service not great, couple of the stewards be best to retire if they find their job so evidently tiresome but the food was actually very good on the flight.Then the flight from hell, LAX to Maui. Firstly, they stick us on a tiny 737 then... (read more)
★★★★★
“Outstanding customer services”
Written on: 29/03/2013 by Michael_Houston
My name is Michael who booked flight with cheapOair on 09/27/2012 which was cancelled due to my sickness. My doctor had sent in a "travel waiver" for my condition on 10/11/2012. CheapOaire denied it had received nothing from my doctor. I've tried 4 different cheapOair agents to book my current flight and used my credit from cancel trip to apply it toward the purchase of ticket of the current flight. All of my attempts with cheapOair's agents failed miserable with line hung up, dropped line... (read more)
★☆☆☆☆
“Cancelled flight ends up costing me”
Written on: 24/03/2013 by KelseyZ (1 review written)
My Husband and I recently had a terrible experience with United. We booked a roundtrip flight from Nagoya to Salt Lake City for March 13 - March 27. Our connecting flight on ANA from Nagoya to Tokyo was cancelled due to high winds, but when we asked for another flight the ANA attendants refused to help us, saying it was United's responsibility. Then, after calling United, we were told it was not their problem, but ANA's responsibility to provide us with transportation to Tokyo since their... (read more)
★☆☆☆☆
“cancelled flights”
Written on: 18/03/2013 by NeverUnited
United was so kind as to cancel 2 flights on my 16 year old daughter travelling alone. Luckily I was with her for the first cancellation and quickly got her on another flight 3 hours later. On her way home, her grandparents had to drive her 45 minutes to another airport for her to get the last seat on a flight departing. ELDERLY PEOPLE!!! Of course the airline basically says "TOO BAD!" This was recent. It gets better, in September of 2011 we booked 6 tickets to Italy for a June of 2012... (read more)
★☆☆☆☆
“Platinum member gets seat downgraded by computer to...”
Written on: 02/03/2013 by Supraspeed
This is the worst airline I have experienced in 15 years. If this is how your platinum member is treated, you will get my bad review on every website and to every person available. My confirmed seat 19G for ORD-HKG was lost and I'm now in the back of the plane in a middle seat 58B. This was reserved on 1/10 for a flight on 3/1. The seating was wide open just like it is now for my flight returning home on 4/6. How is this even possible? Now I'm stuck on the phone for over 30 minutes... (read more)
★★☆☆☆
“Don't fly United”
Written on: 01/03/2013 by barrmike (1 review written)
Last week on 2/25 I flew United Airlines flight #582 from Chicago to Tampa. It was a pretty bumpy ride with very little information given by the captain. Finally the lady captain came on the speaker and announced that it was going to be a bumpy ride the rest of the way but in order to be more fuel efficient they were not going to fly at a lower altitude. She (the captain) said we are just going to have to ride it out. This was very disturbing to me as a customer. First of all to... (read more)
★☆☆☆☆
“united web reservation”
Written on: 21/02/2013 by krana (1 review written)
Can any guess how much u need to book a flight from Toronto-hong kong for which u need the help of call centre, it took more 2 hours untill agent just hang up on me. THEY WILL TALK TO U AND THEN PUT ON HOLD TO CHECK SOME THING, THEY SAY THEY ARE JSUT BACKING AND IN FEW MINUTES they will give me confirmation number , did i get it yet noooooooooo. what kind of support is this, on ur screen there is different price and they tell something differ . calling web support what a waste of time,... (read more)
★☆☆☆☆
“Worst Airline − Don't Fly UNITED!”
Written on: 20/02/2013 by Philiptan
Unbelievable experience! My 2.33pm flight from Indianapolis gave me plenty of time to catch my 9.45pm flight to Singapore on Qatar Airways at Washington Dulles. Guessed what, the flight got delayed due to mechanical problems on 3 planes! Yes, THREE planes! I missed my flight obviously and will CHOOSE not to fly UNITED again ever if I can have other alternatives. Whatever happened to maintenance? Looks like they are running the planes till they fail while attempting to provide service. Not a... (read more)
★★☆☆☆
“Missed a full day in Maui due to United Airlines Crew”
Written on: 11/02/2013 by CindyJo12 (1 review written)
Disappointment reigns with the airline crew that was to fly us from Des Moines, Iowa to Houston, Texas and then on to Maui, Hawaii Wednesday, January 30. Due to a winter storm coming into our area, over 35 of us that were to travel that morning booked hotel rooms the night before to make sure we made our 6:00am flight. Every single one of us made the airport in plenty of time for our flights getting up as early as 2:45 to be ready. at 6:00am. The reason? Our flight crew did not arrive on... (read more)
★★☆☆☆
“Frequent Flyer Frequently Frustrated”
Written on: 09/02/2013
I am a Premier 1K member but do not feel there is a benefit to the program. My last two trips on United have both been huge disappointments and I think I will concentrate more on American in the future. (read more)
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Showing 21 - 30 of 372 Reviews
★☆☆☆☆
“AVOID AT ALL COSTS !!!”
Written on: 28/01/2013 by ScruffyNSmooth (1 review written)
This could possibly be the worst airline I have ever flown. I have a three strike rule in my life, that allows for some issues and mistakes to be over looked. Well STRIKE THREE UNITED. STRIKE ONE: First event, I was on a business trip to Okalhoma, with clients. We arrives to the airport expecting a leisurely check in and maybe lunch. Finding out only when we were at the airport that our flight was cancelled, no one received a call. Upon askign where our flight was, we were greeted with one... (read more)
★☆☆☆☆
“Never Again”
Written on: 25/01/2013
I have had many experiences with United Airlines, and seem to get worse with every flight. I have close friends who work in their corporate headquarters, and those seem very well run and well managed and staffed. However, I have NEVER had a United flight that was on time, and I have NEVER had a United flight with kind employees/pilots/flight attendants. Today I had a 5:35 flight that was delayed an hour. Then another hour. Then, when they finally got us on the plane, they immediately... (read more)
★★★★★
“Customer Service Compliment-April Joy”
Written on: 19/01/2013 by haroldsc
On January 5, 2013, I was uanable to print my pre-boarding passes for January 6 United flights #1507 from Phoenix to Houston, and #611 from Houston to Ft Myers. I contacted customer service by phone and spoke with April Joy. She not only did an amazing job of correcting a computer problem with my flight which also involved another airline, but in addition she kept me informed as she was working the fix. I very much appreciated her great customer service attitude! If I were hiring someone... (read more)
★☆☆☆☆
“Almost missed son's Wedding”
Written on: 19/01/2013
We were traveling from Idaho to Anchorage for our son's wedding. We missed a connecting flight in San Francisco due to a 4 hour delay because of engine trouble. We were told there were absolutely no flights to Anchorage available for 5 days!! We were sranded with 17 other people who also missed connection.They told us we could stay in San Fran or go on to Seattle with hopes of getting on stand by. We went to Seattle. Needless to say they were no help at all. Spent the night in the airport at... (read more)
★☆☆☆☆
“Made our first flight with our daughter hell”
Written on: 18/01/2013
We were flying for the first time with our one year old to go visit family, so we were already stressed and anxious to begin with. As we had hit traffic on the way, we were running just two minutes behind. We had been checked out by the gate employees, our seats were given away, and the did not want to open the doors for us, although we were not the only ones who were running behind. Since out seats were given away, my husband and I were no longer sitting together, which left me with our... (read more)
★☆☆☆☆
“I will never fly with United again.”
Written on: 14/01/2013
My suitcase was CRUSHED, but could only send an email about it to United because of there was no agent at the receiving end. I received no reply to the email. I tried to follow up by phone and kept getting India. Barely could understand them, but essentially said they would do nothing because I did not report it within 4 hours of the plane landing. I could never get an American United agent on the phone. I believe United is being run by India. On the plane, the stewardesses were GROUCHY.... (read more)
★★★★☆
“Thanks to Lizzy V050177 ”
Written on: 14/01/2013 by asrizkin (1 review written)
Lizzy made my reservation for international flight. She is professional, polite, did a great job. Thank you Lizzy V050177. Sofia Rizkin (read more)
★☆☆☆☆
“No transparency on their website when changing an...”
Written on: 14/01/2013 by Torontorob (1 review written)
I booked flights back in Nov 2012 to do a multi-trip from Las Vegas to New Orleans on Feb 1st, then on Feb 9th from New Orleans back to Toronto. At the time I booked the red eye because I was not aware of the Superbowl and found out that all hotels were off-limit for a one night stay in New Orleans(I am taking a cruise on the 2nd). So, I decided to purchase three seats in the economy plus section and then the fourth one last week. Not wanting to risk flying in on the same day as a cruise,... (read more)
★☆☆☆☆
“Unauthorized charges to credit card”
Written on: 10/01/2013 by Jellybean4
In June of 2012 United made unauthorized charges to my credit card for over $250. The charges are for a flight or a change to a flight I neither requested, nor reserved, nor changed nor knew anything about until the charges appeared on my credit card statement. When I was finally able to talk to a real person (no easy feat) I was told United would not refund the charges as they are not responsible for what I do with my credit card. Apparently United is not responsible for what they do with... (read more)
★☆☆☆☆
“continental vs united”
Written on: 05/01/2013 by metzioni
I used to fly a lot with continental, about 600,000 miles in 5 years, since they became United its became a nightmare, customer service is terrible, they dont care about their customers. I am trying to avoid as much as possible to fly with them. (read more)
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Showing 31 - 40 of 372 Reviews
★☆☆☆☆
“United Airlines Ruined My Family's Christmas”
Written on: 21/12/2012
I have been flying each year to Bogota, Colombia for the Christmas Holidays for the past 10 years. I used to use Continental Airlines for this flight but it has since merged with United Airlines. I flew from Newark to Bogota on 12/19/2012. The gate information was changed without a PA notice. I had to run the length of the terminal to reach the updated gate. I also almost missed my flight since TSA delayed me by asking stupid questions such as "why are you carrying money?" When I got to the... (read more)
★★★★★
“A good airline”
Written on: 14/12/2012 by Mucktrouty (1 review written)
I flew with united airlines from heathrow to Newark and have to say having read their reviews was Not looking forward to the trip. However I have flew with many air lines to other parts of the world and have to say I couldn't fault united or the flight. The staff were pleasant, food and drinks were free (except alcoholic) :( and the seats with normal legroom etc. the in flight entertainment (films) were free and were new realised titles. I couldn't fault them one bit. At the end of the day... (read more)
★☆☆☆☆
“The worst airline ever!!!!!!”
Written on: 08/12/2012
My father passed away on a cruise with Viking in Russia and I had to fly to Helsinki. Booked the flight and went to the airport and went to ask them to type my passport number in as I have done with several airlines in the past because since it was 9 years old it had seen it's share if wear. They then told me I couldn't use it because it was too damaged! I showed them the many stamps if countries recently visited with no problems and this of all times!! Very rude about everything like they... (read more)
★☆☆☆☆
“I will never fly united ever again!! First started...”
Written on: 30/11/2012
I will never fly united ever again!! First started when my husband showed up to the airport sfo-amarillo and was told they had no reservation for him. So we called customer service they said they had nothing under him name.This is after we paid over $400 for a oneway ticket. No other option but to buy another ticket from a different airline. So when he made it back home he called and united said he was a "no show" for his flight! So after some fighting and prof he had bought the ticket. They... (read more)
★☆☆☆☆
“United does not care about its customers!”
Written on: 24/11/2012 by redrider15
Las Vegas to Chicago. Had purchased Economy Plus seats as my wife has MS and requires extra leg room. Upon check in, we were advised that not only had United taken away our paid/reserved seats , but we were being squeezed in middle seats in Economy; we were advised that United would reimburse the cost of the Ecnomy Plus seats but, so far, 2 months later, we have received several notices of a refund being processed with no refund! The gate personnel were particularly rude in ignoring the... (read more)
★☆☆☆☆
“Never flying united again”
Written on: 18/11/2012 by Cll_007 (1 review written)
I recently flew to Las Vegas via United airlines. After this trip I will definitely never fly united airlines again. If I could give NO STAR RATING I WOULD! Their staff is rude from baggage claim office to flight attendants. I sat on a united plane for 2 and a half hours before it went up in the air due to computers being down nationwide for their airline supposedly i say supposedly because there were united planes parked ext to us in the gate and they took off fine. When the flight... (read more)
★☆☆☆☆
“United Airlines HATES the Military”
Written on: 14/11/2012
Okay, honestly I never write reviews but SOMEBODY has to hear how terrible this airline is. I have a returning flight from Korea to New York on the 20th. I received a phone call from my superiors stating I have to report to work early for some unexplained reasons. They told me AIRLINES have sympathy for Military and will be able to change my flight date and time with no expense or hassle. I called United Airlines today and asked for this, practically begging them, and they said they could... (read more)
★☆☆☆☆
“I spent two years saving, and never got off the ground!”
Written on: 04/11/2012 by Gmonte (1 review written)
NEVER book a flight with United Airlines! We saved for two years to take a cruise of the Eastern Mediterranean. We used frequent flyer miles but the airline forgot to process the transaction and cancelled the ticket without telling us. We didn't find out until we went to check in online the morning of our departure. After two hours on the phone, United agreed to rebook us, but by then the flights were full. When we called the Customer Service, we were bounced from person to person,... (read more)
★☆☆☆☆
“Disgusting! No customer service at all!”
Written on: 02/11/2012
Flew from Charlotte to Newark on 10/24/12. Flight leaving Charlotte was 1-1/2 hours late for no apparent reason, and nobody cared. Was supposed to fly back the day before the hurricane was to make landfall, so I called about 3 days before that to see if I could possibly fly out sooner rather than later. After waiting on hold for 4 hours, that's right, 4 hours, a rude, un-apologetic, and un-informed person basically told me that everything was cancelled and they could do nothing. Awesome!... (read more)
★☆☆☆☆
“WORSE AIRLINE EVER!!!”
Written on: 01/11/2012 by holts (1 review written)
was due to fly on the 28/10/12 to new YORK. got to desk to be greeted by the most misrible check in STAFF,SHE pushed a piece of paper across the desk and SAID"YOU WON'T be flying TODAY" no PLEASE,THANK YOU,SIR,MADAM, passed her LIPS. she asked US"DO you not watch the NEWS" when my husband informed her we had been checking the news and airline INFO,HER only answer WAS"OH WELL". we then asked what should we do NEXT,SHE shrugged her SHOULDERS. and that ladies and gentlemen was all the help we... (read more)
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Showing 41 - 50 of 372 Reviews
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