United Airlines Reviews

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Latest Reviews

★☆☆☆☆

“This is the worst airline I have ever been on.”

Written on: 23/08/2014 by Brenda2014 (1 review written)

This is the worst airline ever, because of the staff incompetence we did not get on an early morning flight even though we were there 2 and 1/2 hours early we had to take a flight that was 10 hours later and missed an event we paid $75 per ticket for. Called customer service and they said there was nothing they could do for us. No one of the three staff at this airline seemed to give a damn about us or offered us any kind of compensation for their error. Will never ever fly with this airline… Read Full Review

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★☆☆☆☆

“Worst airline ever”

Written on: 13/08/2014 by DanikaFischer (1 review written)

I am so disappointed with United. I went on an 8 week vacation abroad and traveled on my own. They lost my luggage going out of the country and in the country AND on my way home, they canceled my flight, making it so I couldn't go home as planned after traveling for 24 hours straight, and didn't pay for my hotel. They even routed my luggage to the wrong airport. I will never fly with them again. Worst flying experience I've ever had. I sat in the same airport for 7 hours and they couldn't… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 07/08/2014 by hoCombs456 (1 review written)

This has happened several times with united airlines! Book your flight get to the terminal in plenty of time just to discover your flight delay of several hours! Today, in fact, 3 hours delay! I'm sick and tired of thereless than greatservice! Will never use United again! NEVER!!!!!!!… Read Full Review

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★☆☆☆☆

“Customer service at the bottom!”

Written on: 04/08/2014 by Tmcarter (1 review written)

Flights frequently delayed with false information. Little if any assistance to the customer. No apologies just stick it and take it. I plan to stop using United. Unreliable departure and arrival times… Read Full Review

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★☆☆☆☆

“This airline stinks”

Written on: 03/08/2014 by LylaTucker1985 (1 review written)

Does a flight from SFO to Medford Oregn ever leave on time? I don't think so. I have two friends who have had to fly this route in the last month, one flight was delayed a day the other was transferred to Delta flight. I just checked online for my son's flight from LAX to you guessed it SFO (today)and there is no status info available so who knows when he'll get back. Shame on you United as he has just flown in from London's Heathrow and it will probably take longer to fly from Los Angeles to… Read Full Review

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★★☆☆☆

“Mileage Plus”

Written on: 24/07/2014 by Autumn1945 (1 review written)

Had 50k miles with Continental. UA expired my miles without notifying me. Called customer service and staff was rude and uncaring. UA lost a customer… Read Full Review

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★★★★★

“Would like to thank United Airlines”

Written on: 14/07/2014 by jenya0617 (1 review written)

We would like to compliment the staff of United Airlines for the courtesy they showed us last night and all their help. We had to contact the airline 4 times with different questions and re-book the flight for a different date due to the current situation in the Middle East. They were very polite, knowledgeable, attentive and so helpful. We were so impressed with the ease of dealing with the airline and the service, that we felt compelled to write and pay them a big compliment. Thank you guys… Read Full Review

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★☆☆☆☆

“waited over 7 HOURS with no info given”

Written on: 12/07/2014 by eoss (1 review written)

Flying from Fort Myers FL to Chicago IL we were diverted to IN due to a medical emergency. Then the plane was having problems with an error message. We waited for over 7 HOURS without any offers to another plane or even food! Not a single person provided any information nor did they speak to us about what was going on. I even called customer service, only to get nothing. This is a truly worst experience and I will never book a flight with United again!… Read Full Review

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★☆☆☆☆

“Awful in Every Way”

Written on: 26/06/2014 by Gillespiewy79 (1 review written)

I'm claustrophobic, so we paid extra for exit seats on four flights; they did not provide exit seats on three of them. Plus, flights were late in leaving, the environment was ugly and uncomfortable (even for a plane), staff were unhelpful, general customer service was awful when we tried to get back the extra money we had paid for the exit seats we didn't get - basically, I can't think of a single good thing to say about this airline. We will never be flying with United again… Read Full Review

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★☆☆☆☆

“Cancelled flight, brushed us off!”

Written on: 26/06/2014 by Goode1958 (1 review written)

Connecting to Burbank through San Fran today, last two flights to Burbank cancelled without explanation. Found a "service" person who verified no more flights until the next morning. Offered no other options. We asked if they would at least put us up in a hotel. Sorry but the delay he said was because iof air traffic, so nothing they would do. I pressed to talk to a supervisor, he pointed at a door across the hall and said to go talk to someone else. I refused, saying that he will bring… Read Full Review

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★☆☆☆☆

“United airlines hates Jewish people ”

Written on: 19/06/2014 by Sethgreen (1 review written)

So far, the only thing that I've noticed from united is the halfwit staff and maintenance crew. Nearly all the employees where helmets and half of them have their helmets on backwards. The employees tend to drool constantly and breathe from their mouths...if you like mouth breathing mongoloids united airlines is for you… Read Full Review

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★☆☆☆☆

“AVOID United like the Plauge”

Written on: 16/06/2014

1. Cramped seats under new subsection of original Economy (aka Economy Plus) which is just a more cramped version. 2. $7.50+per Dixie-sized cup of anything that might take the edge off a horribly long international flight. 3. Babies, babies, everywhere babies. I was just two seats behind this nightmare child with superhuman lungs. This damn thing screamed for 8hrs. Seriously!!! No exaggeration!!! 4. Bad attitude flight attendant who acted as if ever request was a serious chore. In… Read Full Review

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★☆☆☆☆

“New Seats Suck”

Written on: 16/06/2014 by SonnyPearson (1 review written)

I just don't understand how new seats can be worse then the old ones. Twice now I have been unfortunate to have experience these seats. They are hard, short seated angled so you slide forward. I understand the need for more seats/fares. What I don't understand why you can't get comfort too. They did not sit in them long enough in testing. They also should have worked a little harder finding a company who can manage both size and comfort. I will only use United if that's my only option. Get a… Read Full Review

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★★★★☆

“Much better than other reviews suggest”

Written on: 12/06/2014 by kirkdene (3 reviews written)

When I looked at the existing reviews, I wondered what we had let ourselves in for. We need not have worried. We flew San Antonio to Dulles and Dulles to Boston. On both nobody checked the size of my carry on bag. On the Dulles flight some people brought on bigger bags, and were given labels and were allowed to have there bags in the hold with no charge-the bags were at the planeside fro them to collect as we got off. Staff friendly and efficient. Plane clean. Leg room a bit restricted for… Read Full Review

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Brianfargo's Response to kirkdene's Review

Written on: 16/06/2014

Lier! United is horrible.

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Kirkdene's reply to Brianfargo's Comment

Written on: 16/06/2014

In what context do you think Im lying?
If you care to look at Trip Advisor you would know that my reviews are honest and unbiased.
In terms of these flights, having read the damning reviews, I sent a rather curt email to my travel agent asking why on earth they had used such a rubbish airline. They came back saying they had used them many times and didn’t have a problem.
I then asked little sis who spends her hols in USA so will have had experience: she said staff not as friendly as BA but shed not had a problem with delay even on the flight theyd had to book at short notice back to UK for a family emergency. So I sat in the departure lounge at San Antonio, in fear of this flight.
So what am I lying about?
The flights- I can show you the boarding cards.
The departure gate monitors: well I did see them
The punctuality? Check the details Ill give you the flight nos
The friendliness of staff? Have YOU travelled on Aer Lingus or Ryanair?
The carryon baggage? mine was actually too big according to their statistics, but they didn’t force me to use a gauge to check the way easyjet and Ryanair do.
Other people with bigger bags that I would have checked in, got labels and put the bag at the end of the walkway on to the plane, and were able to collect as they got off. Im sorry if youve never seen this: I was shocked given what I read
The planes/mechanical problems/punctuality? The San Antonio to Dulles plane was a small one, but there was enough leg room for me. It was adequately clean, and the food on offer was OK. It left on time
The Dulles to Boston plane was bigger and just as clean. The hold up was due to some emergency light in the cockpit
And incidentally, I hadn’t understood how to get my etickets and the travel agent suggested I phone. I GOT A HUMAN BEING, without having to go through lengthy menus. She solved my problem quickly.
So if youd like to tell me why you think Im lying that would be good. And if youd like to identify yourself I will offer you the chance to discuss this matter in court as you have just libelled me.

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★☆☆☆☆

“WHAT A NIGHTMARE, DO NOT BOOK WITH UNITED AIRLINES”

Written on: 02/06/2014 by Steph2001 (1 review written)

This is by far the worst airline I've ever booked with. It was a nightmare and I'm not a fussy person either. I won't explain everything because I'd be writing for 3 days. But here are some things that you always wish won't happen. 1) The plane was late, so we missed our connection flight in Chicago to get to cancun. 2) Once in chicago, they booked us another flight, with another connection flight in Texas. 3) Once in Texas, have a look at my boarding pass, they put me on standby. 4) Finally… Read Full Review

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★★★★★

“Saved by United Airlines Staff”

Written on: 31/05/2014

I was saved by the kindest most thoughtful staff of United Airlines. I thank God for them and how the aided me in my time of despair. I had booked a flight through the STAtravel agency. All my attempts to have them to abide by their written stated policy were simply overlooked. Offered to fax the agent whom I had spoken with the documents that they sent me which he simply told me it didn't make any difference. That no changes in any reservations or rerouting or times or destinations were… Read Full Review

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★★☆☆☆

“I thought it would be better”

Written on: 09/05/2014 by rupal2 (107 reviews written)

This was the first time I had travelled with United, and I have to say I wasn't impressed. When we got to the airport we found out that they had changed the two seats we had selected, and instead had given us two seats that were apart. Where is the common sense in that? It wasn't just us, they had done this to a number of couples who had seats together. This was not a good start. When we got on the plane, I noticed that it was pretty old. They really do need to upgrade their planes. During the… Read Full Review

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★☆☆☆☆

“Careless”

Written on: 17/04/2014 by BrisaKoenig (1 review written)

I have a family member that is in the military and he had an order after we purchased the ticket. So we called the airlines and they told us there was nothing they could do about it after it was an order. They have no respect for the military! I am very unpleased with them and they suck! Hands down will never fly with them again!… Read Full Review

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★☆☆☆☆

“United Airlines, the worst”

Written on: 11/04/2014 by luciagcano123 (1 review written)

I do not recommend United Airlines, they are the worst airline I ever had to fly with. The aircrafts are old and the flights are constantly canceled due to technical problems. I've bought a ticket from Sao Paulo to Newark, my flight was canceled three times, I end up in Washington DC and then to Newark on a flight that took almost 24 hours to get home. I've paid 8 thousand for the ticket and what they sold me was not what they deliver, and no refund was issued to me… Read Full Review

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★☆☆☆☆

“Horrible.”

Written on: 10/04/2014 by lnHatch290 (1 review written)

Horrible expierence! Not only was my flight delayed and I missed my next flight but the employees were absolutley rude! I missed a very important special event due to their latness and laziness! I waited over 10 minutes for a carry on bag! CARRY ON, because they overbooked their flight. Then when I tried asking question in what was going on they were just rude and treated me as if I was an inconvienance to them! Maybe you shouldnt be working in a customer serivice indusrty! Not only was is bad… Read Full Review

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