Insight Tours Reviews

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3.8 stars
Average rating for this product is: 3.8 out of 5

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Average Ratings for Insight Tours

  • Customer Service3.6 stars
  • Value for Money4.7 stars
  • Overall rating3.8 stars

4 Reviews For Insight Tours

  • Guest 10th Nov 2009

    Reviewer rating: 4 stars


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    Although we did like the tour very much, their customer service is HORRIBLE. We went on one of their tours to Egypt, and unfortunately, we stayed at the Marriott Cairo, where we were put up by them, and our passports were stolen from our hotel room. We spent the entire extra day running on the streets of Cairo, from the Police station, American Embassy, and photo shop, which cost us a lot of money, trying to get emergency passports and get back home. We did not receive an apology from the Hotel, and when we wrote to Insight, they sent us a letter saying they were going to refer us to the relevant department handling this matter. We did not hear from them for more than a year. No apologies, no sympathy. We called them recently, and we did get an not so sincere brush off, saying they will send us something by mail. This was months ago. We did not ask for anything, and we feel, that this company is not interested in what happens to their clients, after the tour is over. We love going on these tours, and do many every year. We will NOT be going with Insight again, and will not recommend them.

  • Judy Gardner 24th Apr 2007

    Reviewer rating: 4.5 stars


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    Very organised tour, with excellent extra optional tours but no pressure to take them.
    The most comfortable bus, in fact we made up some sleep on long drives.

  • DeeAnn7373 15th Sep 2005

    Reviewer rating: 3.5 stars


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    We took the Insight Italian Escapade Tour and chose this tour for the itinerary with stops in places that were important to us. With 12 days of travel on the road we saw the maximum amount of attractions and highlights without waiting in long lines or delays. The tour guide did throw some surprises at us and deviated from the original itinerary, but all that was written in the tour description was included. In the lakes region we were to have a "free day", but this was taken away the evening bef ...

  • abs. Rank: Lance Corporal 10th Aug 2002

    Reviewer rating: 3 stars


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    Insight tours were very good however they did have their drawbacks.
    Insight tours were very helpful in advising us of the various monuments around the cities. They always had a few free tours that showed the tourists on the tour a few of the sights and sounds regarding the city. They not only showed us about the city indicating various sight seeing opportunities but adequately warned us of the dangers of the various cities, such as the pickpockets in Paris. Furthermore, the tour operator was a ...