Trans-Fast Remittance - www.transfast.com

Trans-Fast Remittance - www.transfast.com
★★★☆☆
3.4
71.0% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Latest Reviews

“Poor onboarding”

★☆☆☆☆

written by WaServiceReviewer on 23/08/2017

I registered for a account with Transfast. In your initial screen you are asked to provide your email. There is not a second field that asks you to make sure you entered your email correctly. There was a discrepancy in the email address I entered. I tried to get that resolved. It was a three day ordeal and it never got resolved. Even after providing them with all the information necessary to authenticate my account they could not fix the email address. I sent several emails which they did not receive. I told them they need to add my domain to their whitelist and they said they could not. They told me I must use Google or Yahoo! email services.

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“Amazingly Fast”

★★★★☆

written by Anonymous123MT on 03/02/2017

Amazingly Fast. It is so easy and convenient doesn't takes any time for transferring the money. Also the rates are very competitive and no additional fees too. I have been using it for very long time and very happy with the service.

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“Never again!”

★☆☆☆☆

written by ChadAlmeida on 27/01/2017

I have given this company a second chance,but it happened again. they cancelled my transaction with no valid reason except that there was something wrong with the receiving bank's server which is always a temporary thing! All in a matter of a day, they automatically cancelled and trapped my money in their 7 days to refund policy. how can they take money out of my account so fast, without the money being received by any bank and yet not be able to return my money to me? I did not initiate the cancellation,they did. If I hadn't called,they would not have sent me an email to tell me they cancelled! when I called,the agent said she will "escalate " my concern. So this is the support I got from them! Cancelled transaction! They can now use my money for free! After this second bad experience with this company, I conclude that Transfast is unreliable! I hate to be suspicious but I can't help but think that they are into something dishonest. So I had to go to western union to send the much needed cash. It got there in a few minutes! A little more in fees but they make sure money gets there fast and are honest. I also use xoom .com, they do not take the money from your account unless successfully deposited. Lesser in exchange rate but honest transactions! Transfast is in the business of cancelling transactions to trap customers money for days!

Transfast's Comment

Written on: 13/02/2017

Hi,

We are very sorry to hear about your experience with us. The reason we debit the money right away is because all transfers must go through the ACH process which takes several days before we actually receive your funds. During this time we review the transaction so once your funds are received we can transfer them right away. I would be happy to look into your transaction to offer some suggestions in the future. Please email us with your transaction number for review.

Thanks,
Your Transfast Team

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“Awesome service”

★★★★★

written by 415McWilliams on 19/01/2017

Awesome service provided by Transfast all the time

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“Fast and Easy ”

★★★☆☆

written by 307Buckley on 18/01/2017

I use transfast to transfer money to India every month. It only takes 2 clicks and 2 minutes to make the transfer. Money is credited on the recipient account on time most of the time. At times it goes to the security check (even though i transfer twice every month). If your transaction is being reviewed,then it takes at least a week and few follow up calls for the transaction to be successful. If you are sending less than 1000 dollars then you have to pay the service fee. Previously they had a INDFREE code but now I have to pay extra 5 dollars. I hope they will bring back the INDFREE code and refer a friend option.

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“Very good service ”

★★★★★

written by on 18/01/2017

Tranfast is fastest money transfer service I ever used , It is truly value for your money ,compared to other services in the market

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“Transfast gives a good rate.”

★★★★☆

written by on 17/01/2017

I like Transfast as they give better rate compare to others. only thing i didnt like is: i made a transfer last month choosing option Fast track which takes 24 hrs to transfer and it automatically converted by transaction from Fastrack to Value+ which takes 2-3 days, when i called customer care they said system randomly picked your transaction and converted which i am not interested as I transaction was urgent not rate , Suggestion to Transfast: pls make a confirmation layer before you switch transaction once confirmed then only give us the advantage.

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“Fast and Best Rate”

★★★★★

written by karunakarkola on 11/01/2017

Really super fast and best exchange rate, with in hours my account in india credited with the amount. I am using the service since last one year with any problems.

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“Excellent Service, You will never lookback”

★★★★★

written by CP81 on 10/01/2017

USD to INR rate is very good (best in class). Every time money credited in less than 1 hour. Very reliable service. I am using this service for more than 1 years. No complain, very happy. I recommends to my friends. Thank you very much and keep up the good work.

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“Worst remittance company.”

★☆☆☆☆

written by Ryan1965 on 10/12/2016

I Sent the money for free charge but it will take 5 days before the money is received by the recipient. This time I am sending a bigger amount, $1000. When the recipient will get the money, there were lots of problems in the system. There is no problem at all in terms of receiver's and sender's data since I am using their service for several times when I sent lesser amount like $100. After several calls and complaints, they tried to act as if they are resolving the problem. Then later they cancelled the transaction without valid reason. Their policy, RETURN THE AMOUNT, THAT WILL TAKE 7 DAYS TO PROCESS. They hold my money for 12 days. Who knows what TRANSFAST is doing with my money for 12 days. A WISE WAY TO HAVE MONEY FROM CUSTOMERS TEMPORARILY. I WILL NEVER USE THE SERVICE OF THIS COMPANY AGAIN. SO BEWARE OF THIS.

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“It's Easy, Safe and Fast”

★★★★★

written by JaceMatthews on 22/11/2016

I use this remit for transferring money to India. It gives me best rate and very easy to operate.I would like to suggest to use it. Transfast really fast.

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“Transfast is excellent when compared to others”

★★★★★

written by erClark461 on 17/11/2016

Transfast is one of the best means of transferring money securely and that too with out the comprise of the rate. I would always recommend to my friends and colleagues. We can be assured of relaxing comfortably once we have initiated the money transfer. Very hassle free provider.

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“Good transfer rate”

★★★★★

written by 269Olson on 17/11/2016

Transfast is good as it gives good transfer rate and transaction process is also very fast hardly it takes less than 2 days to deposit ur money to india

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“Transfast is best online money transfer tool so far”

★★★★★

written by SriSriSri on 16/11/2016

I've used other money transfer services to India like Remit2India, Xoom and ING Vysya(now Kotak) remittance, Transfast ...etc and my experience with Transfast is far superior compared to other money transfer services. They are fast, good exchange rate and good customer support. All my recent transfers are through Transfast.

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“Recently change their website and everything is down hill”

★☆☆☆☆

written by JayScout on 04/11/2016

- Poor customer service. - Once you enter the information into the system for any payouts, you cannot edit or make any changes of the payee. - SO DO NOT MAKE A MISTAKE WHEN ENTERING NAME or account number .....or you are done...No Second chances. You cannot go back to make changes. - ST***ID...............REALLLY???????????? - Adding a new payee has becomes a nightmare - Good luck getting a help with half broken English customer service. - Every month same issues. - I am moving to another service. - I have had it with this company. - I have been a customer for a year now. - Moving on. - It was all smooth until some lack of knowledge executive in the company decided to change their entire website.

Transfast's Response to JayScout's Review

Written on: 15/11/2016

Hi,

We are very sorry to hear about your recent experiences with us. We always hate to hear things like this especially from our repeat customers. We would love the opportunity to investigate your recent transactions and offer some explanations. Please send us your latest transaction number to us.

As far as the account, you can submit a new transaction and enter a new recipient that way. We are also getting ready to submit a new transaction which will let you change the recipient details.

Thanks,
Your Transfast Team

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“Excellent service”

★★★★☆

written by on 29/10/2016

This service is very quick & with good exchange rate..

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“Best for Online Transactions”

★★★★★

written by Beau194 on 27/10/2016

From Last one year I used Transfast for online transfer. It has good security features.Before I used XXX website for money transactions, and I'm totally disappointed. User can have multiple options like one day transfer, 3-5 day transfer and also give you good exchange rate.

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“I'm happy with transfast service. It's too quick and...”

★★★★☆

written by 53Spence on 26/10/2016

I'm happy with transfast service. It's too quick and good rate of exchange compared to others.

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“Transactions made ontime without delay”

★★★★★

written by Keshawni46 on 26/10/2016

Every time I do transfer it will be complete by 7 days. Every time delivery date meat for my transactions.

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“Great Experience”

★★★★★

written by hariraamrm on 25/10/2016

I have good Experience sending money through Trans-Fast :)

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Asked by jotereso on 16th January 2017 Report this content
I received a text from trans-fast this is the text message. I received: Claim php 3,000 Tmbntng, celer, glbalacces, magracia, smrtpdla, jwelhse, vilrica, cardbk, roylhse, bkofcomerce, bdo, china, lbc,plawan,lhulier. Bring ID. I just want to know if this is just a trick?

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Asked by elmer1175 on 10th September 2014 Report this content
I have my ref numbers, but when the teller inputs it in the computer it says invalid number. Why is this?

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Asked by Mhay678 on 31st August 2014 Report this content
Why has UK financial declined my request to transfer money to my bank account here in the Philippines?

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Asked by yajshe on 15th March 2014 Report this content
I received a text from trans-fast this is the text message. I received:  Claim php 3,000 bayadcenter, prs, tmbntng, prmeasia, purgld, vilrica, lbc, plawan, lhulier, bnk-entrprise, bdo, china, veterans. Bring ID.  I just want to know if this is just a trick?

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