Trans-Fast Remittance - www.transfast.com Reviews
Latest Reviews
★☆☆☆☆
“Worst Forex Service”
Written on: 25/05/2013 by doctorsir
I have been using Xoom for a long time. Never had an issue, decided to trsnfer with transfast once as they had higher exchange rate. After I submitted the details, the deducted money form my US account, and it was not debitted to my Indian account. It took 3 hours of persisted trying, to get ahold of some one in the customer service, and I was informed that the money will only be released after some stupid verification, I asked them to cancel the transaction and I sent money with Xoom later.... (read more)
★☆☆☆☆
“Don't become fool......”
Written on: 24/05/2013
Never use transfast service to send money to india. Its very bad.Poor customer service, More then 3 weeks to send money. If you want to cancel in the middle these people are not helping. (read more)
★☆☆☆☆
“PATHETIC Remittance Service Ever!!!”
Written on: 23/05/2013
They give hoax information about sending money in minutes where in fact it takes forever!!! And the worst customer service I've known. (read more)
★☆☆☆☆
“Pathetic”
Written on: 22/05/2013
this is the SLOWEST service I've ever seen. I'm still awaiting money to be deposited into my account after 6 days and it has already been deducted from my US account. There is no customer service as no one picks up the call. I', now concerned about my money.Please use other services like XOOM which are way better than this. (read more)
★☆☆☆☆
★☆☆☆☆
“Worst services I ever saw”
Written on: 21/05/2013
I would love to give is 0 star, as I have not seen such bad services ever. I tried sending money, for so many days, it was showing processing. Finally I had to cancelled the transaction. Thank God, Money is back :) They lack in Customer service. You got frustrated calling Customer care, but it will never got connected. (read more)
★☆☆☆☆
“Attrocious”
Written on: 21/05/2013 by fangsz
I initiated a money transfer 10 days ago, and I am still awaiting action from their side. I should have read the reviews before I opened an account with them. I am positive that I will not be using their service again. The speed at which they have functioned makes me feel even remit2india could have worked. Note- Remit2india is equally bad, but this seems to take the cherry. Hopefully, if I am ever able to get in touch with their customer service rep's I would love to cancel my transaction... (read more)
★☆☆☆☆
“Worst Ever!!”
Written on: 20/05/2013
One of the worst service ever. Here is the process flow that they have: 1. Submit the money transfer request. 2. After few days, an email is received asking for verification of sub dollar deposit amounts. 3. Once that is done, again it takes few more days to send another email asking for more verification. It takes to a different secured url asking for Identity verification and Bank verification. NOTE: The amount is already deducted from your source account :) 4. Wait for few more days and... (read more)
★☆☆☆☆
“Worst service!! Pls do not use trans-fast!!!”
Written on: 20/05/2013 by sivac18
I had initiated the transaction on April 19th, and they verified my account only by 28th which is almost 10 days. they deducted the dollars from my US Bank account immediately after my authorization unlike xoom. Funds were transfered on 6th May and it was reverted back on the same day saying there was incorrect name on the account. Still my refunds were not yet processed and i couldnt reach out to the customer care.. I am still waiting very patiently for my dollars to be credited back!!... (read more)
★☆☆☆☆
“Strictly No”
Written on: 20/05/2013
This does not work for a day transfer and never know if it even works for a 10 day transfer:).Stick to Xoom:) (read more)
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Showing 1 - 10 of 93 Reviews
★☆☆☆☆
“very much vexed. Its disgusting. ”
Written on: 19/05/2013 by GuestAppleOrange
Never try to Transfast. Worst customer service. Just time waste. They never transfer money. (read more)
★☆☆☆☆
“worst service ever seen”
Written on: 17/05/2013
Vexed with transfast, very bad customer service, any time the cusomer service will be unavailable. they dont respond at all. we have to keep on follow up for the transfer status. They always said that they can make transfer in 24hrs, but they never do like that they more than 10 days. i don't recommend this service at all. (read more)
Hkreviews's Comment
Written on: 18/05/2013
do they actually transfer money. I am now scared as my money seems is gone nowhere, its been more than 8 days and no sign of transfer to my destination bank.
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Voracious_Stranger's Comment
Written on: 24/05/2013
sometimes the problem gets stuck with the destination. if that becomes the case, request cancellation of the transaction immediately in line with the complete refund including refund of service charges as well. yet, time is of great value too. considering 8 days is already too much loss, you should be careful next time. make sure you won't have issues regarding destination or recipient details. better to transact offline, try western union.
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★☆☆☆☆
“"Fast" part is a misnomer & customer service is "Terrible"”
Written on: 16/05/2013 by IJSINGH (1 review written)
I initiated my first Money transfer using Trans-Fast service on May 11. On May 14, I receive an email stating that a few small deposits will show up in my checking account on May 15 to validate my back account. It is May 16 and I do not see any deposits to my bank account. Called Trans-Fast's customer care number during normal business hours and it prompts to leave a message. Clicked on the chat option and it prompts to write an email since no one is available on chat. In short the "Fast"... (read more)
★☆☆☆☆
“How to get money back”
Written on: 15/05/2013 by sambit
I should have read these reviews before opting for transfast. I was such a novice. Now that I have sent the money, they have deducted from my US bank atleast 1 week back but not deposit it to my Indian bank. No response on phone calls, emails, chats. I asked them to cancel my transaction which also they have not done. Same issue as others but I had one specific question about how do get the money back ? Has anyone out here got the money back ? (read more)
★☆☆☆☆
“FRAUD Trans-Fast Remittance”
Written on: 15/05/2013 by aj14025
Its been 2 weeks and my transaction is still under processing. Their Customer care doesn't work. out of 100 times I tried only once my call got through and after waiting for 30 minutes I had to hang up. They are rubbish nothing that they say is true. (read more)
★☆☆☆☆
“Please don't with the transfast.com to transfer your money”
Written on: 14/05/2013 by sbkpati (1 review written)
I had very bad experience with them...recently i transferred some amount to India, its been 8 days still status is under processing...i have given mails and phone calls they haven't responded well..finally i contacted them and requested to cancel the transaction but no use still waiting to get my money back. (read more)
★★★★☆
“INR transfer”
Written on: 13/05/2013
Nowadays It became too fast , Money deposited in my account on the next business day for transfer from US to India. It is giving more conversion compared to other players for "Locked in rate". Initially it was taking more time for transfer to India, but service is improved nowadays. (read more)
Kmrkannu's Comment
Written on: 13/05/2013
I transferred money from US to india, for the first time. Theres no progress yet. Its been 4 days already. Do I wait or cancel the tranasaction? How to cancel it please?
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Sbkpati's Comment
Written on: 14/05/2013
it is not a trans-fast...trans dead slow.I can give rating to -5/+5
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★☆☆☆☆
“DONT GET FOOLED BY EXTRA MONEY- TRANSFAST IS A CHEAT”
Written on: 13/05/2013
Dont use this. They make completely false promises. No Customer Care and No Chat -- They never work. (read more)
★☆☆☆☆
“Disgusting Service, Never ever use this ”
Written on: 08/05/2013 by cnsy
Very Unprofessional, stupid people running this business. Never delivery money within time...Keep saying to wait...I wanted to send money to India and when I was checking online..it was saying its in Philippine peso...I called them and they said it will delivered in India. I had to cancel transaction and will never use it again. (read more)
Playitwell's Response to cnsy's Review
Written on: 09/05/2013
omg, I read these reviews and still tried to use their services thinking that these customers might just have individual bad experiences unluckily. It's been 11 days now and my money is not transferred. they don't pickup the phone, reply emails and neither their chat services work.
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★☆☆☆☆
“PATHETIC SERVICE”
Written on: 07/05/2013 by Yemu
DONT USE THIS SERVICE. as Simple as that.. JUST DONT USE (read more)
Babypooh's Response to Yemu's Review
Written on: 08/05/2013
TRANSfAST has a very poor service! forget it! im sooo upset with the poor service!!!!
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Showing 11 - 20 of 93 Reviews
★☆☆☆☆
“Terrible - Never never use this!!!”
Written on: 06/05/2013
Its more than two weeks now that I submitted the money transfer. 1st week nothing happened other than deducting money from my account. Second week they asked for some documentation. After that no updates... Sent them a mail - No response Called Them - Either Noone available or no body picks up Chat - So far its always offline Its a total rubbish company dont go for it - never. (read more)
★☆☆☆☆
“Totally Unreliable”
Written on: 03/05/2013
They advertise as a sure way to send money -- they are NOT. From the very first their web site lied -- you can not just sign up and send money. They don't tell you of the waiting periods, or the fees and even once "verified" they choose to "re-verify" you whenever they want, meaning money is delayed by days, for no reason. At first, once finally verified (and having to use other services to actually send money while waiting for Transfast to complete the first verification process), the... (read more)
Hemant1111's Comment
Written on: 06/05/2013
I am so glad I came here to verify that company..
I will never use that company to transfer money
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Japya's Comment
Written on: 06/05/2013
I have same issue.
How to get money back from them?
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★☆☆☆☆
“NEVER EVER USE TRANS FAST ANYMORE”
Written on: 30/04/2013
This is a stupid website and they are trapping many innocent people by offering extra money to send.They don't have a proper customer service and the assistance provided by them is worst.They even can't understand what the customer is asking and keep on speaking what all they can read on computer.It is better to close this website instead of frustrating and wasting our valuable time.When I am trying to send money they deducted money from my account one week advance and still the recipient... (read more)
Hemant1111's Comment
Written on: 06/05/2013
Thank you guys very much for all of your feedbacks, I will never go on that web site to transfer money.
Hemant
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★☆☆☆☆
“NEVER NEVER NEVER”
Written on: 28/04/2013 by Manishhhhhhh
Very Unprofessional, stupid people running this business. Never delivery money within time...Keep saying to wait...I wanted to send money to India and when I was checking online..it was saying its in Philippine peso...I called them and they said it will delivered in India. I had to cancel transaction and will never use it again. (read more)
★☆☆☆☆
“Never bother to try this channel. Very frustrating service”
Written on: 25/04/2013 by vamsi
Never bother to try this channel. Very frustrating service. I get the same reply everytime i call the customer care number - wait for 24 to 48 hours (read more)
★☆☆☆☆
“TRANS-PATHETIC”
Written on: 25/04/2013
My money got deducted from my account almost 2 weeks back and till now it is neither deposited in my destination account nor given back. Tried using online chat which is false and no representative is available any time. no luck on the call center number as well. Overall VERY VERY POOR customer service. (read more)
★☆☆☆☆
“BEWARE - POOR SERVICE”
Written on: 25/04/2013 by bjacob (1 review written)
I realized that these are cheaters after I signed up yesterday and try to contact the chat which was never available and no replys for emails. " SO BEWARE". DO NOT USE THE Service. (read more)
★☆☆☆☆
“A CHEATING COMPANY- I M LUCKY I DID NOT TRANSFER”
Written on: 24/04/2013
Well, I did not start reading the reviews first. Because the exchange rate is high, I started signing up. Then, I had some doubts while entering recipient information. I tried the chat, it did not work. Then I figured something is wrong. So, I checked up on the internet and found it is a horrible site to work. I realized it is a cheat site because they advertise that XOOM charges 5$ for a transfer below $1000 transfer which is untrue while they are comparing. They charge $3 only. If they... (read more)
Bjacob's Comment
Written on: 25/04/2013
I realized that after I signed up yesterday and try to contact the chat which was never available and no replys for emails. " SO BEWARE". I am lucky that I did not initiate any transfers.
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★☆☆☆☆
“Do Not use Transfast”
Written on: 24/04/2013 by ZPop
Xoom is way way better than transfast. Just to send some extra buck do not use transfast. They have the worst service ever and everything takes time. While a transaction via Xoom takes no time at all, trans fast needs many added layers of information before transferring the money to the intended recipient. Just Don't use it. Go through all the reviews before deciding. I made the mistake of transferring without reading the reviews. (read more)
★☆☆☆☆
“Worst site to use”
Written on: 22/04/2013 by hskm
The most horrible experience , only a single customer service agent answering all calls , things move as we make contact with them , otherwise everything takes 3-4 business days, use XOOM instead had my money in hours (read more)
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Showing 21 - 30 of 93 Reviews
★☆☆☆☆
“worse remittance service ”
Written on: 22/04/2013 by jake.waker
They are by far the worse remittance service I have used. They advertise that they have 24*7 support but below is my experience with their support - Their live chat is NEVER available, be it any time day / night Their phone number is not available They don't pay any heed to my messages and I don't get any reply. They have deducted amount from my bank account but their website does not show any progress on my order. I don't see any link on the website where I can even check the bank account... (read more)
★☆☆☆☆
“Waste of time.. Best with ICICI”
Written on: 20/04/2013
Unfortunately without reading reviews, created account and sent money. same experience here as well. online it was showing Phillipines name as receiver, i have called customer service but no use. I don't know whats going to happen to my money. (read more)
★☆☆☆☆
“Amount Not Delivered - Terrible customer care”
Written on: 19/04/2013
All, Dont use this service.. I initiated the transaction but the amount was not delivered. They said that they cannot validate my Indian bank account and asked me to contact them. I tried to reach their customer number and email, but no response... They did not return the amount which they debited from my bank of america account. When I told that I will give a cyber complaint, then they refunded the amount..So, be careful Guys.. All the best if you still want to try their service... (read more)
★☆☆☆☆
“Dont Even Try Or You'll Regret It!! It's Horrible!!”
Written on: 12/04/2013 by Sheng1978
I've tried sending money to a relative which is in need of an emergency medical care. I tried using Transfast instead of Xoom and I really regretted that I did. It took awhile for the money to get to the recipient. It took more than a couple of days for the money to be send, What would have only taken minutes for other remittance companies had taken ages for Transfast!! Not only that, they've send the money without even taking it out of my account, it has not been debited. Not until 3... (read more)
Jasu00's Response to Sheng1978's Review
Written on: 17/04/2013
Thanks. they are offering 25$ Amazon Gift Card. This itself forced me to search for review of it first, before transferring money :) Thanks for all your reviews. Going back to Xoom
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★☆☆☆☆
“ transcam+translow+Horrible customer service!!!”
Written on: 10/04/2013
They are asking too many questions not related to money transfer, sounds like they are phishing for information. Asking questions like is this person related to you? Do you own the house? What is your last address prior to this one? This are questions, banks and financial institution are asking. It is like I am paying my bills but they still wanted to confirmed if it is me who is paying the bill when they already took the money out from my bank account. BEWARE and spread the work. This... (read more)
★☆☆☆☆
“Worst Service Ever”
Written on: 06/04/2013
I have so much to say bad about this company I cant write it all.I just wished I had read all these reviews before I got mixed up with them.They have my money I just hope it finally reaches my account so I can stop doing busisness with them it's been five day's now and I am very ticked off. (read more)
★☆☆☆☆
“Horrible terrible customer service”
Written on: 04/04/2013
Send my mom money on Sat up to now still in process. I wish I done some research first. They don't answer emails...horrible customer service. First & last. (read more)
★☆☆☆☆
“Terrible”
Written on: 30/03/2013
TransFast truly lives up to its terrible reputation. It took them 2 weeks to transfer my money. the customer support says that i will receive instructions on next steps and i never got the email. I had to finally call them up to figure out what happened with my transaction. I wish i had read these reviews before choosing TransFast. (read more)
★☆☆☆☆
“Bad experience”
Written on: 22/03/2013
Please stay away from this company. It is not reliable. First, it is very difficult to get customer service phone number. Second, they never keep their promise. I have to wait eight days to get back my money for a cancelled transcation. My experience with them is terriable bad. (read more)
★☆☆☆☆
“worst service”
Written on: 20/03/2013
unless you want to have bad experience with this company signup and send them all your personal documents for verification, even though you send SSN they still cannot verify, to be noted they don't have any verification other than junk laptops and old stupid guys and finally they ask you to send 3 of your pictures taken 3 times in a single day in the morning,afternoon, and night with ligths off. And finally when your tierd with their system to cancel your transaction money is already gone... (read more)
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Showing 31 - 40 of 93 Reviews
★☆☆☆☆
“Worst service ever in US”
Written on: 18/03/2013 by patel21
Transfat sucks.One of the worst experience in USA. I sent money at the rate54 and in next couple of days rate was below 54 and they held up my transaction.I had been waiting for verification call for 8 days and finally i cancelled the transaction. I would rather get rate below 50 than transferring money from transfast. (read more)
★☆☆☆☆
“Be Careful Before You Decide To Use Transfast Over Xoom”
Written on: 15/03/2013
I was one of those persons that thought hey why not use Transfast over Xoom and get little extra money with a higher exchange rate. Unfortunately what I didn't realize is that with slightly higher exchange rate comes a long list of service issues. Below is a list of everything I have experienced so far: * I submitted my transfer over a week ago and it still hasn't processed. I actually sent two different transfers through Xoom since my Transfast transfer and Xoom transfers have already been... (read more)
Bigbass's Comment
Written on: 05/04/2013
I can relate to this. The same happens to me, I still had not rec'd my refund back.
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★☆☆☆☆
“Did anybody get money back after a cancelling transaction?”
Written on: 15/03/2013 by sunny134 (1 review written)
I want to know money will credited back to my US bank account or not after cancelling transaction.does anyone have idea or experience of this? (read more)
★☆☆☆☆
“Bogus/Beware/Horrible service/Nightmare remittance”
Written on: 14/03/2013 by knizamudeen
I transferred using transfast and the initial process takes so long, there is a lot of process to be followed in the beginning . It took ten days and there has been no status. The site shows the transaction as processing The customer service numbers are not reachable easily and once i got hold of them , they managed to say that my account is still under verification , even after ten days. Very poor service and horrible experience. I would strongly suggest not to use this. Xoom was much... (read more)
Sunny134's Response to knizamudeen's Review
Written on: 15/03/2013
so what happen in the end it got transferred or not?
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★☆☆☆☆
“Trans Slow”
Written on: 13/03/2013 by kaushi130 (1 review written)
It was showing the remittance once its way to Philippines when actually I sent the money to India. (read more)
★☆☆☆☆
“Beaware”
Written on: 12/03/2013
Trying to send amount to india but details showing that amount is going to phillines . Not reliable.. (read more)
★☆☆☆☆
“Slow and unreliable”
Written on: 12/03/2013
Hello Friends I sent money through transfast a month back which was transfered in 8-10 days, reason I got was since it was first transaction Then I sent it on 2/20 but transaction is still not complete. Sent mail and got reply that transaction would complete in 2-3 days, I am still waiting I tried to call, but the line is not operational now Please try other options (read more)
★☆☆☆☆
“CHEATED BY TF !!!!!”
Written on: 11/03/2013
It's been 2 weeks I have initiated a transaction and is still pending. The dates they committed has crossed multiple times and still I am not sure where did my money go !!!. Finally I decided to cancel my transaction but again there is uncertainty. Not sure when they will cancel the transaction and credit back my money. I feel that I am cheated by them. Does anyone got their money transferred any time??? Does anyone got their money after cancelling the transaction??? Please help. (read more)
Sunny134's Comment
Written on: 15/03/2013
please update when you will get your money?i have same issue like you
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Raj800's Comment
Written on: 23/03/2013
I am also waiting for my money after they cancelled. Did you get your money back?
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Playitwell's Comment
Written on: 09/05/2013
I am also waiting. 10 days and counting
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★☆☆☆☆
“Is a class action law suit in order?”
Written on: 11/03/2013
I trusted their website and positive reviews there. As a result, my relatives in the Philippines were not able to receive the funds that they so desperately needed on time. Trsnsfast delayed the transfer by insisting for a copy of my birth certificate or document ID, even as they had already verified my bank account. They even asked for the length of time I had been living in my current address. The manager I spoked to was also abrupt and rude. This experience seemed too risky and rife for... (read more)
★☆☆☆☆
“Waste”
Written on: 10/03/2013
I entered my password wrongly and it got locked. I am trying for the first time. Only way to unlock is to call customer care. I am trying for last 1 week, no one is there to pick up the call.Sometimes it goes to voicemail staright away!?!?!.. No email Id to send any emails. Online chat is unavailable. I am afraid now and also feel good that I didnt send any money. Dont fall prey to this friends. Good luck. (read more)
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Showing 41 - 50 of 93 Reviews
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Latest items in Foreign Exchange & Money Transfer
Ashev's Comment
Written on: 18/05/2013
I agree, Transfer sent online gets stuck. Have to call them to get available. Very bad service. Stay away from them. They need to die\ as a bad business. 60 minutes on their phone line and they hang up. Promise to call back and never happens. This is a good place to spent a lot of time expediting via phone, and it is supposed to be an online service.
Voracious_Stranger's Comment
Written on: 24/05/2013
cybertheft is a big issue unresolved. maybe trans-slow doesn't have enough money in the bag to cover once a fraudulent transaction would get completed on their end. one big reason on-line senders should consider before making a transaction. these companies, not just remittances but also the ones processing normal and bulk shipments are being careful of. word of advice: be more cooperative in sending important documents needed for authentication so your shipments/remittances could reach their destination as quickly as expected. or you could simply do it offline if you really want to make it a fast transaction. -FEDUP with FedEx