Trans-Fast Remittance Reviews - www.transfast.com

★☆☆☆☆
1.3 / 5
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Latest Reviews

★★☆☆☆

“They are not customer supportive”

Written on: 16/07/2014 by binsabra (1 review written)

I registered with them last month. I did a transfer, my money got credited in 3 working days. no problem in that. but I had a requirement of transferring more than 3000 dollars. But due to limitation, I couldnt transfer more than 2900 dollars. I have asked them to increase the limit, but they said they will review after seeing my few more transactions and increase based on the history, for which I have to wait for few more months. This is totally illogical and stupid concept, I would say. For… Read Full Review

Transfast's Response to binsabra's Review

Written on: 18/07/2014

Hi,

Thanks for registering for a TRANSFAST.com account. We’re glad you are satisfied with the timing of your transfer. We are always working on way to make that 3 days even shorter for you. To help with that, just yesterday we happily launched Instant Bank Deposits to 6 banks in India (with many more to come) so the speed issue will certainly improve over time.

You are correct, we do set a spending limit on the first transactions at $2900, which is directly in line with most money transfer companies – including Xoom, which you mentioned. Much like a credit card company, we do offer increases with a good account history.

Thanks for noticing our higher rate. While you note that 10 paise is negligible, that amount sure can add up fast over time. If you were to make 12 transfers of $3,000 in a year, with our higher exchange rates, you’d save over $60 by using TRANSFAST.com. (Pssst… We often even have rates higher than 10 paise – so you’d save even more). That sounds like a pretty nice savings.
We are glad to have you as a customer!

The TRANSFAST.com Team

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Binsabra's reply to Transfast's Comment

Written on: 22/07/2014

But my main concern is, about increasing the limit based on good account history. I just joined last month. But I have a need to transfer a bulk amount where transfast could not fulfill my need. When there is a need for me to transfer immediately, do you think I will wait for the so called good account history to build up? Also I don't understand why this rule in place. People sending their money. Then what is the need for this rule? Instead you can verify few documents and increase the limit.

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★☆☆☆☆

“Pathetic service ”

Written on: 10/07/2014 by McGarryqo1963 (1 review written)

It takes 10 days to transfer money. I transferred the money on 26th June, Money is yet to see the indian account - they say it will be there tomorrow. The customer care couldnot answer as they cannot defend this pathetic service. The customer representative was good but service was pathetic. will never use the service again… Read Full Review

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★☆☆☆☆

“Trans-fast is not for fast transactions, please don't...”

Written on: 09/07/2014 by Matthews37 (1 review written)

Trans-fast is not for fast transactions, please don't use this service, rather use any reliable service and have a peace of mind. I always having issues with service provider, every time they describe invalid reasons for the delay. Overall the transactions are taking a week to deposit the amount… Read Full Review

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★☆☆☆☆

“Huge Delay in sending the money to India”

Written on: 27/06/2014 by KUMAR_NAVIN (1 review written)

Transfast - When i sent money to India from USA using Transfast, it took more than a week to reach my India savings account in more than a week. I agree they offer good exchange rate but its of no use when your get your money after more than a week. They are really late. Xoom - Amazing fast service. Today before coming to office (7 AM ) i transferred some amount to India using Xoom. I just checked now (10 AM). The amount is already there in my bank account. Amazing fast service. Note - I… Read Full Review

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★☆☆☆☆

“Worst service and customer care executives”

Written on: 24/06/2014 by baymatrix (1 review written)

They offer high rate and then cancel your transaction. They keep the transaction on hold for several days and when you call them, they try to dodge you by asking illogical questions like your company name, which place did you initiate the transfer etc. Their only motive is to somehow cancel the transaction and earn money by the fees they charge you… Read Full Review

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★☆☆☆☆

“Website needs improvement”

Written on: 17/06/2014 by neathra (1 review written)

yes transfast conversion rate is higher than Xoom but the time it takes to deliver the money to india account takes more than a week. Their website needs improvement. getting unexpected errors. Please dont use transfast. I sent an email to customer care there is no response till now its been 6 days… Read Full Review

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★☆☆☆☆

“Slower than a snail”

Written on: 04/06/2014 by TaniaBoone483 (1 review written)

They suck big time. It almost took them 2 weeks to deposit my amount for them after I transferred. I called them several times and their response was terrible. Bunch of waste. Never use it. They just make advertisements saying that they will transfer the amount in 4hours but they never did. This is a terrible waste of time. CEO of the company sucks big time. I wish i had an opportunity to sue these idiots. Idiotic company… Read Full Review

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★☆☆☆☆

“Horrid customer service”

Written on: 26/05/2014 by Cierrae114 (1 review written)

I made a money transfer after being invited to try the service and offering me a coupon. My bank account had been previously verified. The website promises 24 hour turn around time for transfers. When I went to make it I was told it would be 3-5 business days. I paid extra to have it paid from my debit card. The transfer was approved and then cancelled. My card account showed the money had been approved. When I called the customer service person told me there was no way to know why the… Read Full Review

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★☆☆☆☆

“Worst customer experience”

Written on: 21/05/2014 by Garza334 (1 review written)

I transferred money twice. Here are my worst experiences 1. First time, money to India was transferred in 2 days and it took 5 days to deduct from my account. 2. Second time, money was deducted from my account in 2 days and transfer took 5-7 days. 3. They have very low limit of sending 4. I requested to raise the limit of sending, they rejected my request even after submitting all documents. Worst part is they dint give a reason for rejecting huh! Only good thing is 1. 'Sometimes' transfer… Read Full Review

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★☆☆☆☆

“Terrible organization - ”

Written on: 16/05/2014

All orders are manually reviewed by a call center in the Phillipines by employees who are very overworked and underpaid. The company does not provide any consumer fraud information (buyer beware) on their website at all. The internal systems are inadequate and archaic at best! There are numerous money remittance options available in the marketplace that provide better protection, better value, and much better service… Read Full Review

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★☆☆☆☆

“I sent money to my son where money was pulled out of...”

Written on: 05/05/2014 by TomIssac (1 review written)

I sent money to my son where money was pulled out of my account the next day, then the market rate dropped and nothing, horrible customer service ( actually no customer service at all), looks like they put transactions on verification so they can make interest money from sitting on peoples money. So after a week of verifying they say that the transaction is cancelled and it would take 3-5 business days for money to be returned. … Read Full Review

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★☆☆☆☆

“WORSE MONEY TRANSFER AGENCY!”

Written on: 20/04/2014 by JeromeDay146 (1 review written)

I sent money to my aunt in the Philippines for an emergency medical expense. To my disbelief, a day pass and still it's still in processing status! I chat and called transfast and all that they tell me is its on verification and wait for an email confirmation.. I don't get what it is to verify!! I'm calling the company, the money has been deducted from my account and still they need to verify! Verify what?!!!! NEVER USE THIS SERVICE!!! It's going to be your worst nightmare!! Use Remitly or… Read Full Review

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★☆☆☆☆

“The worst money exchange service”

Written on: 17/04/2014 by robriggs33 (1 review written)

Absolutely the worst service online. Their rates tend to be one of the best, but customer service is terrible. Majority of the time they put a '3 day' hold on any large sums - this ends up being 7-10 days normally. They get your money and wait a week to send it… Read Full Review

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★☆☆☆☆

“they lost another client!”

Written on: 16/04/2014 by 275Powell (1 review written)

i did several transaction with them in the past,with no significant hassle.today,i was told by an agent that it will take a week for it to become available ,but yet on the transaction it stated that it was already available,hours after i sent it.the recepient just wasted her time and money trying to collect it.i believed that they play with our money first in the stock market or caisno,before they send it.this company is a ponzi scheme in the making.beware ,dont be entice with high exchange… Read Full Review

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★☆☆☆☆

“Worst Money Remittance”

Written on: 10/04/2014 by ReganSalisbury1984 (1 review written)

The reviews here are correct. We decided not to send money anymore… Read Full Review

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★☆☆☆☆

“Worst Service”

Written on: 01/04/2014 by FinnMcGraw490 (1 review written)

One of the Worst service I ever seen. They took around 15-20 days for transferring first time. 8 days to transfer from/to same account when I already sent money… Read Full Review

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★☆☆☆☆

“Service slower than tortoise ”

Written on: 12/03/2014 by Castillodf74 (1 review written)

Against all odds mentioned in the reviews, I went ahead with transfast to transfer money to India. Right from verifying the account to successful transaction it took almost 19 working days. I dont know whether they get paid to destroy their own business. Above all the customer service never has a positive answer or resolution on customer queries they shed off saying we have to contact another department who are in "hibernation mode" and will contact you ASAP which is another 2-3 days. It was a… Read Full Review

Gururaj's Comment

Written on: 25/03/2014

Same thing happened to me. It's 7th day of my transaction & the money is not yet settled. I trusted their slogan of settlement within 24 hours while transferring the money & not waiting for the money to get settled. This is my 3rd such experience with transfast. I got their first communication after 4 days of my transaction asking me to fill a compliance form. Filled the form right away & sent it. It's day 7 & my money is not yet settled. Each customer care representative talks as if they are hired by transfast for a day to deal with their customers. No one is ready to take the ownership & there is no positive response even. I will never ever use transfast in future.

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★☆☆☆☆

“Worst F****cking service”

Written on: 06/03/2014 by rakesh98765 (1 review written)

Hi, I have been sending money from last 1 year but not too frequently. Its a time waste for you... PLease do not prefer this money as they keep on saying your transaction is on verification process that is the reason your transaction is on hold.. … Read Full Review

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★☆☆☆☆

“Never transfer with TransFast”

Written on: 07/02/2014

This is the most worst service, Very slow and worst customer care team. This is very slow, takes 8-10 business days for every remittance. I was tempted by seeing exchange rate (generally gives 10 paisa extra), but I suggest don't go with TransFast. The Best service is XOOM. This is very very fast, reliable… Read Full Review

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★★☆☆☆

“took 6 days to transfer money”

Written on: 04/02/2014 by somnathjadhav13 (1 review written)

I am using transfast from last 3 months. It was good service till now. But this time transfast took 6 days to transfer money.they initiated transfer when I sent the Transaction cancellation email. Don't use the transfast if you want money in 3 4 days. Call customer support if the transaction not initiated within 2 days. Otherwise sometime transaft may take 10 days to transfer money… Read Full Review

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