Trans-Fast Remittance Reviews - www.transfast.com

★★☆☆☆
2.4 / 5
332
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Latest Reviews

★☆☆☆☆

“UN-AUTHORIZE CHARGED TO MY ACCOUNT”

Written on: 23/04/2015

AVOID using transfast online. I am about to send money to the Philippines and decided not to after reading the reviews online but I already registered my bank information. After 1 or 2 days, when i checked my bank account i saw that there was 2 charged from transfast. I tried calling but worst customer service. I sent them email but never heard from them after a week of charging my account. I just called my bank to dispute the charged. PLEASE AVOID USING TRANSFAST!!!… Read Full Review

Transfast's Comment

Written on: 24/04/2015

Transfast is committed to the safety and security of our customers’ online transactions. Is it possible that the amounts from Transfast in your bank account were deposits and not withdrawals? To ensure this, Transfast may send two small deposits to a new customer's bank account as part of the validation process. The new customer needs to confirm with Transfast the amount of those two small deposits in order to validate their ownership of that bank account. After this validation process, the new customer can then move forward and do a money transfer. Is it possible that the amounts from Transfast in your bank account were deposits and not withdrawals? If you have any additional questions, please feel free to contact us.

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★★★★★

“Transfast is really fast and safe”

Written on: 23/04/2015 by Sridhar007 (1 review written)

I have transfered money to my India account and money transferred in few minutes only. My first transfer took 2 days so was little worried but after checking with support I made the transfer and its really fast, in few minutes I was able to get a confirmation about the transfer… Read Full Review

Transfast's Response to Sridhar007's Review

Written on: 24/04/2015

Sridhar007 - Thanks for the positive feedback. The Transfast.com Team

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★☆☆☆☆

“Shame on TransFast”

Written on: 22/04/2015 by Hayley199 (1 review written)

Please never never use Transfast service to send money to your home country, these guys has worst process and very very poor customer service. I have sent money all most a week ago and still recipient haven't received money when ever I called customer service they are saying stories like its under security review... your transaction has been selected for review... we have instructions to release the funds so on date... bla bla blaw.... I request you all not to use Transfast at all, if you… Read Full Review

Transfast's Comment

Written on: 24/04/2015

Hayley188 - Sorry to hear you experienced a delay in your transaction. From what you've written, it looks like you may be a new customer of Transfast.com. As a new customer, we do a number of verifications and validations to ensure the identity of the account holder, the source of funds and ensure we are depositing it to the right account, or directing it to the proper cash pick-up location.

Based on what you are saying here, it looks like we were waiting for a confirmation that we received funds from your bank before we released the transaction to your recipient. Once we get the funds, we can release a transaction.

We do appreciate your service and hope this experience does not sway you from using us in the future.

The Transfast.com Team

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★☆☆☆☆

“Call it translow..”

Written on: 10/04/2015 by Crystalb419 (1 review written)

Was trying to send money to Philippines last March 23 but my dad was waiting for 3 days and still did not received the money. I called the customer service but they kept saying they still need to validate my account even if it's not my first time with them. So I cancelled the transaction because I'm very disappointed . I requested my refund since then , and I got the email that my transaction was cancelled March 26 but until now, it's been 2 weeks I haven't received my refund. I called almost… Read Full Review

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★☆☆☆☆

“Call it TRASHFAST!”

Written on: 10/04/2015 by 373Dalton (1 review written)

So unreliable, so inefficient, don't know what they are doing… Read Full Review

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★☆☆☆☆

“The worst remittance service I have ever seen”

Written on: 09/04/2015 by Ramos187 (1 review written)

I had sent money to India trough transfast on suggestion of a friend. They took 6 days in transferring the amount, every time i was trying to reach the online chat, they were telling that this is just to check fraud just like they were doing with others. They promise transferring the money within 4 hours but they never do it. Also there was a refer a friend scheme but they never send even a single dollar gift card to anybody. Customer service is very poor. Would never like to use this service… Read Full Review

Transfast's Comment

Written on: 24/04/2015

Sorry to hear you experienced a delay in your transaction. From what you've written, it looks like you may be a new customer of Transfast. As a new customer, we do a number of verifications and validations to ensure the identity of the account holder, the source of funds and ensure we are depositing it to the right account, or directing it to the proper cash pick-up location. Once this verification is complete, future transaction can be released in just a matter of minutes.

Based on what you are saying here, it looks like we were waiting for a confirmation that we received funds from your bank before we released the transaction to your recipient. Once we get the funds, we can release a transaction.

As part of our Refer a Friend program we do issue gift cards automatically after you've made your first successful transaction, and one goes to the person that referred you as well. Regarding the gift card, please send an email to request status.

We do appreciate your service and hope this experience does not sway you from using us in the future.

The Transfast Team

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★☆☆☆☆

“Beware”

Written on: 03/04/2015 by Atticus180 (1 review written)

I transferred money from Canada to My bank in India. Today is 10th day of the transfer and still money has not reached in my bank.On my transfast account page they show that money will be available in 1 hour.If you have urgency to send money please do not use their service… Read Full Review

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★☆☆☆☆

“I started using transfast few months ago. I was so...”

Written on: 20/03/2015 by Araceli254 (1 review written)

I started using transfast few months ago. I was so excited with the services they offer, I used to receive money in my Indian bank account in barely few hours. Lately I remitted money again and i dint receive money for days, With lot of follow-ups it took more than 5 days to transfer the money. The customer service is so poor, it takes hours to get hold of representatives and ask then when should I expect my money. Finally I got an answer that my funds have been put on hold, as the they had… Read Full Review

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★★☆☆☆

“Account Disabled for No Reason”

Written on: 19/03/2015 by Tomasg61 (1 review written)

I submit a transfer on the 16th and got a cancellation notice on the 17th, Money not debited from my account at the same time is not credited to my India account. When I try to login the next day, my account was locked due to security reason and asked to call customer service. When I called them they asked me to send a mail to reset my account. I got a reply after a couple of days saying they cannot unlock my account and they didn't reveal the reason… Read Full Review

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★☆☆☆☆

“Never trust these guys”

Written on: 19/03/2015 by McKay174 (1 review written)

Worst service, they do not remit money to the recipient on time, takes up to a week and their customer service is terrible. They put me on hold forever when I called to check about my transaction status, money was deducted from my US back account but even after a week, it was not deposited to Indian bank account. Beware, never use… Read Full Review

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★☆☆☆☆

“Wrong Commitment”

Written on: 17/03/2015 by Nashgh1966 (1 review written)

Trans-fast is not reliable at all. They take more than 4-5 days sometime to transfer and when I ask regarding it then they started asking my driver license, passport etc .. They debited my US bank account on the same day and asking for IDs after 4-5 days to credit india bank account. That's Stupid and rubbish… Read Full Review

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★☆☆☆☆

“NOT RELIABLE/ TELLS STORY THAT IS UNREAL”

Written on: 16/03/2015 by Davies325 (1 review written)

I SENT MONEY IN METRO MANILA AREA, MONEY WAS NOT DELIVERED BUT WAS TAKEN ON MY BANK ACCOUNT, I CONTACTED TRANSFAST AND THEY SAID IT WAS RELEASED ALREADY BUT I TOLD THEM WHERE IS IT. mY MOTHER HAS NOT RECEIVED IT. oH WE JUST GOT IT ON THE 14. THEY LIED IT WAS TAKEN ON THE 11TH. I SENT IT ON 10TH. I F I DID NOT GET MESSAGE FRIM MY BROTHER THAT MONEY WAS NOT RECEIVED . WHAT WOULD HAPPENED TO IT… Read Full Review

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★★★★★

“Transfast is actually so trasaction FAST”

Written on: 15/03/2015 by PavanT (1 review written)

Fast as in the money would reach Indian account with in some min. One day I was wondering how do they that..I mean $ amount won't even get debited and money would reach india. I love transfast.. I like their service. It so easy and hassle free. Everyday they send you notification of transfer rates for the day… Read Full Review

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★☆☆☆☆

“Worst Experience Ever”

Written on: 08/03/2015 by HarrisonLynch (1 review written)

Trasfast is worst. It will reject the transaction if the rate comes down saying that the routing number is wrong even if it is submited correctly. Dont ever go with it… Read Full Review

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★☆☆☆☆

“Stupid Decision to use this service”

Written on: 04/03/2015 by DavianSilva (1 review written)

When the funds transferred, site estimated time was 1 hour for it to be available at the recipient's account. When contacted through email after 2 business days, there was no response. On calling on 3rd day, CustomerRep says it takes upto 5 business days for clearing. Clearing takes 3-5 to debit money. I dont get it - Clearing is a standard process - it cannot take longer time randomly. The site provides information that if the funds may be held for security reasons and to avoid fraudulent… Read Full Review

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★☆☆☆☆

“DON"T YOU DARE SEND MONEY VIA TRANSFAST,YOU WILL REGRET!”

Written on: 20/02/2015 by Ansley147 (1 review written)

Don't you ever believe in that! For sure they are part of the TRANSLOW company! TRANSFAST if the worst money transfer ever! Don't you dare recommend this company to anyone! They will request money for FUND from your bank account. They said, only first timer will experience the long process. BUT that's not true!!! This company is so stupid and so with the agents! It also takes even a week. Just like what I am experiencing right now. Money was transacted since last Feb 13, 2015.,And up to now… Read Full Review

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★★☆☆☆

“Random Clearing”

Written on: 19/02/2015 by EgoInRatatouille (1 review written)

Had a very bad experience with the latest transaction. Being dealt with multiple other such money transfer websites, this is the worst transaction experience I can remember. The rates are good, so got attracted, but every other transaction is being put on 5 days clearing process saying random clearing. I also got an email confirmation from the security team that my transaction may take more than 3 business days. Having a weekend ahead, this is really bad experience. Just used xoom yesterday… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE & NOT RELIABLE”

Written on: 19/02/2015 by Tobinop461 (1 review written)

I'm really disappointed with this company. Don't ever send remittance using this company if your money is needed urgently. I've been a customer for almost a year and I cannot understand why they are always holding my transaction. In every damn transaction that I did, an account verification team will call me and verify everything which are the same questions they ask from time to time. But they have already withdrawn the money from my bank and then they will cancel the transaction if they were… Read Full Review

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★★★★★

“Excellent Service”

Written on: 13/02/2015 by navsan1 (1 review written)

No issues, fast, reliable and profitable service i have not seen from other sites. I have recommended and will recommend in future to all my friends… Read Full Review

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★★★★★

“Reliable, Excellent services with Good exchange rate.”

Written on: 12/02/2015 by Landint493 (1 review written)

I am using Transfast from couple of months. I was very satisfied with your services before this happens. I get a feeling that sending money from Transfast is more reliable. Haven`t come across any technical glitches on their website. Transfast provides highest exchange rate. very fast (instant) and secure money transfer. No transfer fee is applicable if amount of transfer is greater than $1000. Most of the times the amounts got credited on the same business day. The best part is Transfast fund… Read Full Review

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