Trans-Fast Remittance Reviews - www.transfast.com

★★★☆☆
3.0 / 5
528
57% of users recommend this
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Latest Reviews

★☆☆☆☆

“Worst services ever”

Written on: 07/05/2016

They don't even deserve any rating, their services is horrible and I'm still considering as time waster. Their customer sevice barely could speak louder. They declined service without disclosing the reason, they are making use of security reason as if they Cia agent or top government official. The reason why my transaction was cancelled was because the "transfast profile cant be verified". Then I asked what ouldnt be verified in my profile, the customer service said, "for security reason we can… Read Full Review

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★☆☆☆☆

“Tried to avail of their higher rate promo but I got...”

Written on: 11/04/2016 by vaWright191 (1 review written)

Tried to avail of their higher rate promo but I got got an excuse!!!!! I will not ever send money using this company… Read Full Review

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★☆☆☆☆

“Transfast will not transfer your money 3-5 working days”

Written on: 04/04/2016 by 1973Harrington (1 review written)

Transfast will not transfer your money in 3-5 working days as it promised. For my case they said, after verification. It took 5 working days and additional 5 working days for fund transfer to my India account. Explained my urgency.. even though..They said it would take months sometimes… Read Full Review

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★☆☆☆☆

“worst customer service very inefficient”

Written on: 06/03/2016 by HowardFuller (1 review written)

account rep was very disrespectful and unhelpful when i follow up on my transaction, he refused to give his name and employee id. he also cancelled the transaction and locked my online account. They had my money for a week. When i tried to contact them no one's answering! they cancelled the transaction just because he thinks my voice sounds younger my age! dont use transfast if you want to send money worst service for transferring money!!! If i can give a negative star, I will… Read Full Review

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★☆☆☆☆

“MOST INCOMEPETENT UNPROFESSIONAL COMPANY EVER”

Written on: 26/02/2016 by Priyankalife (1 review written)

THEY DEDUCT MONEY FROM YOUR ACCOUNT, KEEP IT ON HOLD FOR DAYS ( LAST TIME IT WAS A WEEK) AND ACCOUNT SECURITY TEAM NEVER CONTACTS YOU. YOU NEED TO CALL BY YOURSELF FOR VERIFICATION AND STILL THEY PLAY THE SAME AUTOMATED MSG THAT AMOUNT IS BEING REVIEWED BY ACCOUNTS SECURITY FOR DAYS. THIS IS THE SECOND TIME I CALLED THEM BACK AND SCREAMED THAR THEY ARE INCOMPETENT AND UNETHICAL AND MAGICALLY IN 5 MINS I RECEIVE SMS THAT MONEY TRANSFERRED TO MY ACCOUNT. ALSO BAD CUSTOMER SERVICE PEOPLE, FEW DONT… Read Full Review

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★☆☆☆☆

“Transworst company”

Written on: 18/02/2016 by Erikad61 (1 review written)

The worst remittance company. They will hold your money so they can make money each day that they hold it. They will make different excuses so that they can hold the money longer like asking a lot of verifications, even if you sent all the verification that they required, they will still reply that your account is not authenticated so they can still hold your money and earn interest from it. Beware of this. If you want peace of mind, use xoom or western union. You pay a little more but its… Read Full Review

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★☆☆☆☆

“Sucks big time”

Written on: 27/01/2016 by CristalMacKay (1 review written)

Their delivery is always a week late than what they give as estimated date of delivery.They hold the money intently on the name of security verification for a week and then deposit to the beneficiary account… Read Full Review

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★☆☆☆☆

“Hopeless experience”

Written on: 07/01/2016 by suryagprakash (2 reviews written)

I had helpless and frustrating experience with Transfast. First of all my transfer request got cancelled after 6 days of my request and reason I get is the receiver's account should be around 15 digits and the same details works very well with XOOM which I have been using it for last one and a half years. When I called up the Transfast customer care for refund and they tell me I will get my money only after 5-7 business days but they could able to pull funds from my account in one day. Which… Read Full Review

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★☆☆☆☆

“Super Dooper Long Offline Services”

Written on: 04/01/2016 by Phillipseg476 (1 review written)

From morning up until now 3:21pm, transfast services are still offline!!!!!!!! Come on! What is the use of grasses if the horses are now dead?!! No Good!… Read Full Review

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★☆☆☆☆

“Delayed fund transfer and poor customer service”

Written on: 15/12/2015 by upender15 (1 review written)

I did my transaction on 12-15-2015 and I choose option as Fast Track that mean deposits will be made instant to 4 hr's with selected banks. I did my transfer to HDFC bank and I do transactions to my same INDIA account every time with same sending account in USA. But today when I checked my transaction status it says that funds will be available on 12-17-2015 that is 3 days. When I call customer care and inquired about the status what they say is your transaction is automatically converted to… Read Full Review

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★☆☆☆☆

“Transfust cheating people”

Written on: 15/12/2015 by siddh (1 review written)

I had a very bad experience with transfast recently. I transferred $2900 to ICICI Bank(recipient bank) on 6th December. On 14th Dec, the status in transfast showed as 'PAID'. However, the money has not reached recipient bank in india. When I called transfast customer service, they are saying, it's already remitted to recipient bank. Receipant bank (ICICI Bank) is saying, they have not received money. I really don't know how did my hard earned money vanish in a black hole… Read Full Review

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★☆☆☆☆

“Accuse Customers for Being Wrong”

Written on: 14/12/2015

I sent money by looking the rate $68 and they gave me $66. I was calling them every other day but they were saying before sending the money we will change the rate. What they do is they wait for the customer to forget and than transfer the money. After transferring the money when you call them they are like its your fault you should call us for verification. Now for cancelling the transaction they take another 15 days or more. So the money remains with them for a month and no interest is paid… Read Full Review

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★☆☆☆☆

“I had very bad experience with Transfast. I used there...”

Written on: 14/12/2015 by NarenderSingh (1 review written)

I had very bad experience with Transfast. I used there service 4 to 5 times. Transfast commits that they transfer money same day and withing three days. I transfered money on oct 7th and recevied the money on 15th after calling customer care every day. Every time they used to ask me to send my SSN. I could not understand why they need it every time. … Read Full Review

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★☆☆☆☆

“DON'T EVER USE TRANSFAST”

Written on: 27/11/2015 by DevinPS (1 review written)

DON'T EVER USE TRANSFAST I rarely leave negative reviews about companies, but in this case I really don't have a choice. This company is incredibly unprofessional. You setup an account, link and validate your bank, start the transaction - all looks well and good. Then after waiting several days for the transaction to go through, you suddenly receive an email saying the transaction has been cancelled, with NO EXPLANATION. When I called the customer service team, they told me my… Read Full Review

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★☆☆☆☆

“Worst Customer Service”

Written on: 13/11/2015 by KaydenMcGuire277 (1 review written)

If you want to transfer money in 15 days or above this is the best service. Also please upload documents for every time your send money. Even the people in the call center don't speak properly or know proper English to communicate or even have any idea on their products. If the current Forex rate falls then they wont oblige for the higher rate you initiated transfer, they will simply cancel the transfer for lack of documents… Read Full Review

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★☆☆☆☆

“Shady Company”

Written on: 20/10/2015 by Sawyernb164 (1 review written)

I feel so stupid for going through with this company. I should have researched online on this company's ill practices. As other people have pointed out. Am in the same situation. Initially the first 2 weeks, they were not able to authenticate my account with 2 small deposits (their way of checking if the account is owned by you, now when I think about it, they d this to get more personal information out of you, this actually makes the customer trust and believe in their company's legitimacy… Read Full Review

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★☆☆☆☆

“Not acceptable customer service‏ ”

Written on: 07/09/2015 by KarinaMiller (1 review written)

I am a regular user of transfast, I have recently transferred money on 31st Aug 2015 It is still in process till 6th September ,Till date I was not contacted to submitted any document. Only when I contacted couple of time, After having the discussion and explaining the customer if I need to submitted anything why it is pending, she had no clue what to answer. Then we contacted Security team. They have sent email to upload Passport or ID card. If they need those details, why cant they… Read Full Review

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★★★☆☆

“Experience is good so far.”

Written on: 05/09/2015 by Sutherlandpp164 (1 review written)

I am using this Transfast since last year. So far the experience has been good. I just have one concern that if due to any cause you need any document from any customer to transfer his money then you should send him a mail right away. Because if you don't inform him about that then customer will be in confusion and he needs to call you for that which is not good at all… Read Full Review

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★☆☆☆☆

“UNRELIABLE, SLOW, UNSAFE !!!”

Written on: 21/08/2015 by Allani43 (1 review written)

1. Transfast has Very slow service- Initiated transfer on Monday 17Aug15 but no action or progress entire week for 5 working days. 2. False promises on Transfast Website - promised to deposit money in 3 business days under value plan. Forget about money transfer, just managed to get compliance check mail after 5 days, that too after lot of follow ups by calling them. Rates shown on main page are higher whereas rate drops as you move on to transaction page. Be careful. 4. Transfast website… Read Full Review

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★☆☆☆☆

“Cancelled transaction - never cancelled”

Written on: 18/08/2015 by Page401 (1 review written)

I will never recommend this to any one. Worst customer care and they don't have any employee numbers... They only let you know first names and you can never trace them back. I initiated a transfer on Aug 10th, and just after 30mins I realized I don't have enough money for here and cancelled the same. They Said, money will be deducted from your account and we will deposit it back to your account. That concludes the cancel process. But today Aug 18th, they say the money was deposited and I dont… Read Full Review

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