Dell Latitude XT2 Reviews

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Latest Reviews

“The dots... aargh the dots”

★☆☆☆☆

written by Matthewsdm424 on 06/02/2016

Due to the "popularity" of the Latitude XT3, (and it seems the XT2 as well :) ) I decided to drop this in the XT2 tab. This hefty beast is one of the first touchscreen laptops, so I was not expecting lightning speed. There are lots of issues surrounding running the machine in Windows 10, the touchscreen drivers from Windows are not compatible, and the system upon the login screen has loads of little white circles flashing all over the screen, so it's like something is touching the screen constantly making it impossible to log into Windows. Microsoft have no real solution to this, and I have run the Dell software USB which took me to Windows10 eventually, and voila the dots are back. Dell have no idea, so now the thing is a paperweight. Thankfully the XT3 is the only Dell in the house, everything else is HP, so I know it works... Having been a service engineer (Dell do not have their own service engineer team, everything is subcontracted to 3rd parties and technical couriers like Getronics / ByBox Unisys in the UK), I know the level of 'service' for those who have paid out for a repair... Not holding out any hope for this, so it looks like it's heading for a landfill sooner or later. Best new laptops are Lenovo Yoga and any other similar HP product when it comes to customer service and build quality. Plastics are very brittle as well as this chipset issue...

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“The dots... aargh the dots”

★☆☆☆☆

written by Matthewsdm424 on 06/02/2016

Due to the "popularity" of the Latitude XT3, (and it seems the XT2 as well :) ) I decided to drop this in the XT2 tab. This hefty beast is one of the first touchscreen laptops, so I was not expecting lightning speed. There are lots of issues surrounding running the machine in Windows 10, the touchscreen drivers from Windows are not compatible, and the system upon the login screen has loads of little white circles flashing all over the screen, so it's like something is touching the screen constantly making it impossible to log into Windows. Microsoft have no real solution to this, and I have run the Dell software USB which took me to Windows10 eventually, and voila the dots are back. Dell have no idea, so now the thing is a paperweight. Thankfully the XT3 is the only Dell in the house, everything else is HP, so I know it works... Having been a service engineer (Dell do not have their own service engineer team, everything is subcontracted to 3rd parties and technical couriers like Getronics / ByBox Unisys in the UK), I know the level of 'service' for those who have paid out for a repair... Not holding out any hope for this, so it looks like it's heading for a landfill sooner or later. Best new laptops are Lenovo Yoga and any other similar HP product when it comes to customer service and build quality. Plastics are very brittle as well as this chipset issue...

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

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