Jacamo Reviews - www.jacamo.co.uk

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“Irresponsible selling tacktics ”

Written on: 21/11/2016 by bobbypenny (1 review written)

This company regularly sends out "Sorry" notices saying that they are sorry for any issues, and then go onto giving you a 20% discount and free delivery, but this "Sorry" only lasts for about 2 days, how can any company be sorry for 2 days, they are either sorry and mean it and leave the offer open, or don't be sorry at all. this company is conning people to buy, please don't use them they are conning you and playing you!!!!!!!!!!!!!!!!!!!… Read Full Review

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“Horrendous site ”

Written on: 10/10/2016 by jamess497 (1 review written)

Made an account and was given a 125 pounds limit to spend so I placed an order , received email confirmation etc then when I checked back the items have been cancelled ! No one can tell me what's going on as no one seems to get back to you ... Don't place an order with this site or its sister site simply be as that's the same ! Would definitely not recommended… Read Full Review

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“TERRIBLE CUSTOMER SERVICE ”

Written on: 06/10/2016 by Damienj198 (1 review written)

I was told different informations by jacamo employees about my order. I was supposed to receive my order in 3 days said my account after placing the order. It kept changing and my holiday got ruined.after spending £135 which I could have gone to the shop to buy. Never again after my first attempt with jacamo. Poor customer service and they need same training as they don't seems to k ow what they saying to the customer… Read Full Review

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“No delivery”

Written on: 16/09/2016 by rmFagan449 (1 review written)

Made an order , I was in on the day of delivery , get a message items delivered , as I'm in at the time I know there was no delivery , got onto customer service and after a month of emails they want signatures from my wife for delivery signature , the problem was I was in when the delivery was supposedly delivered and I'm single and live alone , they still wanted me to get in touch with a solicitor of there's , I got a refund eventually but it was a nightmare getting it… Read Full Review

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“Do not order ”

Written on: 05/08/2016 by ayMartin371 (1 review written)

Absolutely rubbish customer care wrong item delivered then told I would have to wait till a courier picked item up then told I would have to reorder item even though I had paid for my item no sorry or goodwill gesture absolutely rubbish company I would advise to stay away and don't waste your money pr time… Read Full Review

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“Jacamo appauling customer service do not order from here .”

Written on: 09/06/2016 by 17Schroeder (1 review written)

Placed an order having been provisionally given a £125.00 credit limit . Took the day off to wait for the order and it never arrived . Checked the account order was cancelled. So now I'm a day work out of pocket and still no delivery . Having spoke with customer service they won't put the order through and they think that it's fine to let people waste time shopping on there site and wait in for deliveries that were never even processed . Been to citizens advice and spent 45 minutes on the… Read Full Review

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Dannymufc10's Comment

Written on: 29/07/2016

I have just had same problem given £125 credit had a order confirmation email saying my items will be delivered today but when i checked track my order it says items cancelled

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“Terrible Customer Service - No care for the customer”

Written on: 03/06/2015 by jason1811 (1 review written)

I recently went to the Norwich store, where I had good service. However - upon my next purchase in another store I see that my hands were covered in black from the dye in he bag.It covered my coat and the clothing inside. I contacted the Customer Service in HO and was told that it was due to my perfume, I stated I had no perfume on and they still claim this is my fault. Told to return the bag, which I did and now they wont even answer my emails - despite the fact I was promised a response from… Read Full Review

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“attrocious service constant lies do not use. wait for...”

Written on: 12/12/2014 by unhappybunny72 (1 review written)

Outrageous received numerous emails saying when i would receive my parcel of 2 different T-shirts. Day after told stock low sent different item and hoped was ok. Told same day that i would receive parcel following day. Telephoned Jacamo pressing and saying answeres on pre recorded messages and they kept hanging up. After 4 telephone calls later with the phone getting cut off. Telephoned jacamo excuses galore was told the emails i received were not sent to me i was apparently lying when i gave… Read Full Review

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“Worst company I have EVER used. Absolute joke”

Written on: 11/11/2014 by xdunstanx (1 review written)

I ordered some shoes which arrived promptly. They were a little big so used the Hermes free return. After a week I spoke to Jacamo who said they have no reference for a collection and that I still had the shoes. Basically calling me a liar. Another week went by and they still hadn't received them. They said they had to send me a dispute form. This arrived a week later. I sent it back Royal Mail recorded. A couple of days past from when they signed for it, I rang them and guess what? Yes… Read Full Review

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“New store in London - Oxford St - nothing in my size”

Written on: 22/09/2014

I need a 27 inch leg length in my trouser size, and most companies offer 29 inch lengths, so I thought I'd try Jacamo which in its adverts and on-line says it has short and unusual sizes. They have just opened a London store so I thought I'd pay them a visit to check the clothing and hopefully buy a few pairs of trousers and jeans. I was told they did NOT have any 27 inch leg lengths in store at all. What is the point of opening a flagship shop then just keeping quote 'normal' sized stock and… Read Full Review

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“jon ------ off”

Written on: 11/08/2014 by Combs413 (1 review written)

WHAT CUSTOMER SERVICE HOW LONG DO THEY KEEP YOU ON THE PHONE AT YOUR COST AND THEN THEY START SAYING THEY ARE GOING TO PUT THE PHONE DOWN IF YOU DONT CALM DOWN I WILL NEVER BUY ANYTHING FROM THIS LOT AGAIN… Read Full Review

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“Diabolical company - avoid like the plague”

Written on: 28/03/2014 by ToriForbes183 (1 review written)

This is a company with no morals. They have billed me despite me never making an order with them. How can they get away with that? They have no scruples - please do not do business with them… Read Full Review

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“Poor service and communication”

Written on: 08/12/2013

Paid in full for an xbox one day one edition on their website on the 22nd Nov. They charge £529 for a console that has an RRP of £429. Said for weeks that this would be delivered in about 5 days from ordering, only recently changed. Placed order, paid in full expected on the 27th Nov, then looked online via tracking, the day before changed to the 29th Nov. I emailed them to ask why it had changed and I was told that it had now moved to the 7th December and would more than likely be delivered… Read Full Review

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“Would not recommend ”

Written on: 13/11/2013 by itsthatone (1 review written)

Firstly this website is horrendously overpriced; they have a monopoly for plus sized people and they take advantage of it, they charge up to £100 for non-designer jeans. As well as this the quality of the clothes is somewhat lacking; I ordered 4 pairs of jeans; one has a broken belt loop and the other ones weren't the size I bought, incredibly poor service. Also trying to return an item is beyond a joke. If you didn't keep the receipt it came with you can't return it (but the thing is you don't… Read Full Review

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“Avoid like the plague”

Written on: 18/10/2013 by lifesagag123 (3 reviews written)

I ordered 2 pairs of shorts from jacamo that came to £23.99 with p+p.Having ordered before and paid directly by card I assumed having gone through the ordering system that I had pre-paid as before.Today I received a bill from them stating late payment and admin charges asking for £42.36,which they ask you to pay over a automated telephone line.if you do have to get in touch with this dubious company do not use the 0871 number,it does not put you through to a operater instead use the 0161 JD… Read Full Review

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“absolute joke!!!!”

Written on: 14/10/2013 by jennazack (1 review written)

i ordered 3 items over a week ago i thought oh its getting cold il order myself a winter coat as i didnt have one a week later still no coat the courier that they use are useless! dont know how they stay in business! i spoke to jacamo about 3 times n everytime i spoke to them they said it would be delivered each day i complained! even the tracking doesnt make sense when u click on track your order ive waited in everyday for a week n still nothing i spoke to them today n they said because its… Read Full Review

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“Next day delivery?????”

Written on: 01/10/2013

I ordered an item yesterday because of their next day delivery. It has not arrived today and on speaking to them on the telephone they said it was held up at the warehouse but couldn't tell me why as there was no way that they could check it. They suggested I ring tomorrow to see if the order has been updated! … Read Full Review

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“AVOID!!! I give one star because i have to but i mean -1”

Written on: 12/09/2013 by Sylvia1985 (1 review written)

Truly i am surprise that company still exist LOL. The customer service is sooo poor is unbelievable, I am littlewoods customer for over year now and just wanted to check if jacamo any good as them but NO guys don't even go there, they put sooo much hiding expenses,, the delivery charge are over the top and i wouldn't recommend that shop for any one, many people complaining about it sooo i think is not long when jacamo will dissapear :) Don't even waste your time because on the end all you… Read Full Review

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“cancelled item”

Written on: 03/09/2013

jacamo cancelled all my items why any one ni help me… Read Full Review

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“NEVER USE JACOMO”

Written on: 20/08/2013

I bought 1 t-shirt have been overcharged on balance, it was impossible to get hold of them. Emails and letterbox full of spam. Why would you want a monthly statement from every place you ever bought 1 item from?!… Read Full Review

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jacamo.co.uk