Nisbets Next Day Catering Equipment Reviews - www.nisbets.co.uk

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★★☆☆☆
1.7 / 5
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Latest Reviews

★★★★☆

“After rocky start”

Written on: 30/07/2014 by Gallagher131 (1 review written)

After a rocky start (must ensure you check Your delivery before you sign for it ) contacted due to damaged case and was put through to management team, he not only sorted the problem quickly and efficiently and also kept me informed on the Progress of the resolution. Well done and thank you and we have Since used them again… Read Full Review

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★☆☆☆☆

“Worst Service Ever”

Written on: 10/07/2014 by Thomas_TA_11 (1 review written)

Never ever again. having spent THOUSANDS of pounds with Nisbets over the past 6 months - I received the worst service. The attitude stank and clearly his position of Customer Service Advisor has clearly gone to his head. I would recommend that you spend your money elsewhere and give this place the sack. RUBBISH RUBBISH RUBBISH service. Clearly the management have not got a clue - cos if they had they would implement the systems to ensure that customers get FAIR & REASONABLE service. … Read Full Review

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★☆☆☆☆

“Not to Buy”

Written on: 25/05/2014 by Ruben123 (1 review written)

I bought a new blender dynamic from nisbet 6 month ago. Suddenly start giving noice and stop working I phoned nisbet they said ,send machine back we will check can repair or replace ok When they received phoned me I need to pay £240+ vat for repair or cheaper to buy new I was surprized what they saying machine still under 1year warranty they said machine is mis used so we cannot do any thing. It was shocking news for me because they Hangup on me Actually machine was in new condition only… Read Full Review

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★★★★☆

“Very Good for Pots & Pans”

Written on: 04/03/2014 by xenamills (4 reviews written)

I have used Nisbets many times and found them to be an excellent mail order company. Great products and very good prices. I particularly like the Vogue range. They offer a very good next day service that has let me down only once before. I have recommended to many friends including my local curry house! Also some great kitchen gadgets I have not seen elsewhere… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 16/12/2013 by Cumbria2013 (1 review written)

I placed an order on the 30th November. I rang twice on Tuesday 10th to ask where my order was, each time someone said they would ring me back, they didn't. I sent 4 emails, none of which were replied to. I rang on Wednesday afternoon and was told my order had been returned to them as the box was damaged in transit. I asked had a replacement been sent, I was told yes, and would arrive by Friday. It is now Monday 16th December, 16 days after I placed my order, yet it has still not arrived… Read Full Review

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★☆☆☆☆

“Awful service.... still waiting for Refund.”

Written on: 13/12/2013 by nnaws (1 review written)

I paid extra for guaranteed next day delivery by 6pm, product ordered was 2 x Beverage servers, a water boiler and an airpot for using on a funeral tea. They arrived 3 days after the funeral! If you ring your kept on hold for 5 minutes and then told all agents are busy please call later, if you get through and ask for accounts no one answers and you have to ring back again.... All I'm asking for is a refund on my postage, I was offered the airpot free as compensation which I accepted but I… Read Full Review

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★☆☆☆☆

“never used worst provider”

Written on: 12/12/2013

I returned the order a few weeks ago and still haven't heard from them in regards to the refund. No one bothered even to reply to my emails. No customer service whatsoever. PLEASE DO NOT USE THEM!… Read Full Review

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★☆☆☆☆

“They promise next day deliver but it never happens”

Written on: 15/11/2013 by gwyndaf (2 reviews written)

Awful timekeeping rude customer service. Having 5 business I will never buy off them again, shocking!… Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 23/07/2013 by Bluebel (1 review written)

I was originally told they had 100 units in stock, then after talking to 4 different people, they informed me they only had 7..!!!! Anyway I ordered the 7, promised next day delivery 4 days later still no delivery, every time I called I was told a different story, then finally I got very cross and just demanded they tell me if I am going to get them or not...they say, Oh sorry we have no stock at the moment..grrrr. What absolute shocking service, they do not know there ass from there elbow… Read Full Review

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★☆☆☆☆

“Faulty Product - Poor Service”

Written on: 27/03/2013

Bought a coffee machine from this company and in less than six months the item blew all our electrics and was leaking from all metal joints in the product. Called for a replacement under guarantee to be told that it would be picked up over the next four days and returned to base where they will examine it and decide what to do. Running a business, what do I do whilst they decide to honour the guarantee on my defective product. Don't use this company if you want reliability and a good service… Read Full Review

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★☆☆☆☆

“"Buffalo Are Rubbish Microwaves" Customer service are...”

Written on: 31/01/2013 by freddieE (1 review written)

Please Plaese Please dont buy from this company my first and last order was for 1 of there Buffalo microwaves 1100 the first one broke down after 7 months! the second replacement oven lasted the same with the time same fault! (Sparks & strange noise inside then not heating)I was told by customer services (Lewis Meadows)that the warranty only lasted for the 12 months from first purchase and had expired,He stated I would have to pay for the repaireand also return & delivery of item. The courier… Read Full Review

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★★★★★

“A fantastic company”

Written on: 29/01/2013

I'm a home cook who was introduced to Nisbets through a chef friend and I couldn't believe the array of amazing products they sell, and at trade prices! I bought most of my Christmas presents here this year and was thrilled with the quality. Once I ordered online and there was an issue with my credit card; I received a courtesy call within 20 minutes and the order was delivered the next day as usual. Absolutely brilliant, a real find… Read Full Review

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★★☆☆☆

“poor quality equipment”

Written on: 14/01/2013

I dont know why i or anybody else for that matter bothers to use this company anymore! Over the last 10-12 years the quality of there equipment has gone down so badly its not even worth ordering. I swear they are buying 2nds and passing them off as regular. Knives feel cheap, peelers that dont peel, dessert slices that fall apart after 1 use, chefs jackets that arent the correct size as labeled, mixers that give off a metallic coating on doughs/cookie mixes to name a few things. I for 1… Read Full Review

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★☆☆☆☆

“Nisbets website is dreadful”

Written on: 30/10/2012 by Bargainhunterman (1 review written)

I have finally managed to get hold of Nisbets customer service to cpomplain about a product I purchased from them online. The website stated it was Next Day Free delivery but it took 3 weeks! I run a busy business and we really needed the appliance. What a shambles. If you're in business and need equipment, don't use them!… Read Full Review

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★★☆☆☆

“shocking product and worse service”

Written on: 06/07/2012

ordered a rushed ice machine on 23rd May which came the next day - but unfortunately stopped working 10 days later. contacted them to send it back which took them 10 days to do (despite telling me that it would be collected within 2 working days) .. then it took them 12 days to give me a delivery time back to us - i am still waiting for it to arrive! endless phone calls to them, being placed on hold for 15-20 mins at a time - promises of being called back 3 times - none of which happened! my… Read Full Review

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★☆☆☆☆

“Where's My Money?”

Written on: 19/06/2012 by cofidre (1 review written)

Ordered child's chef's jacket on May 2nd. May 3rd recieved notification of dispatch. 10 days later still hadn't arrived. Rang to inquire where it was. They told me it was held up at Wellingborough sorting office. Said theywould send me another and promised delivery following Monday. It didn't arrive so rang up again. This time was told the agreed delivery date was a mistake as they were out of stock. I cancelled the order and they promised credit card would be refunded within 5 days. I'm still… Read Full Review

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Nisbets's Response to cofidre's Review

Written on: 25/06/2012

We are sorry to hear of the problems you have experienced with your order. We would love to help - please email webtech@nisbets.co.uk with your account details or full address, we will then be able to look into your query.

Kind regards,
Nisbets Customer Services

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★☆☆☆☆

“BLOODY RUBBISH”

Written on: 09/06/2012

I have to say I was recommended by my partner, a Leigh's trained chef to order from these people for my start up burger business, you would think spending a couple of grand would get you some service but oh no. If you order something small and cheap you can have next day delivery and are dealt with promptly but if you spend some real cash you get passed over to the key accounts person of which there is only 1 I was informed. She would get back to me when she was not busy though and still heard… Read Full Review

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Nisbets's Comment

Written on: 25/06/2012

It certainly sounds like this hasn't been our finest moment. We would like to investigate what happened here - please email webtech@nisbets.co.uk so we can look further into your query. Apologies for the inconvenience caused.

Kind regards,
Nisbets Customer Services

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★☆☆☆☆

“Not from a one off encounter!”

Written on: 27/04/2012 by Rikki_dosent_like_liars (1 review written)

It has been 1 year since I last used the Nisbets service and I was once again about to fall into the trap that I so often have. The problem is their are few options like Nisbets available either commercially or domestically and it really pains me to see a company so appallingly run to last as long as these guys have. I have used Nisbets for Home and Business for over 10 years, I have spent into the 10's of thousands with their company and I have decided finally enough is enough. I can well… Read Full Review

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★☆☆☆☆

“Absolute Joke”

Written on: 11/01/2012 by reevie123 (1 review written)

I placed an order on the 11th December for a knife set for my niece for her christmas present. We were told as it was a Sunday next day delivery would be on Tuesday 13th December. The money was taken out of my account on the 13th December but no goods. Called customer services to be advised deliveries can be up to 6pm. Nothing received by 6pm or the next day so called again to be advised the goods that should have been delivered on the 13th December were not even in stock, the gentleman i spoke… Read Full Review

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★☆☆☆☆

“Purchased quantity of Goods, I received goods in two...”

Written on: 05/05/2011

Purchased quantity of Goods, I received goods in two packages with no documents that each package contained, Items were missing that I presumed were to follow, after a few weeks I phoned Nesbits who told me I had not complained that goods were missing within 7 days of delivery, this was impossible as they never were delivered nor did I receive documents suggesting that they should have been, I contacted Nesbits several times but got the same silly answer each time, I then called Nesbits to come… Read Full Review

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