Peter Hahn Reviews - www.peterhahn.co.uk

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★★☆☆☆
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Latest Reviews

★★☆☆☆

“Not a UK operation, so deliveries will take longer ”

Written on: 18/08/2016 by Peasemore (2 reviews written)

The website has a .co.uk suffix so you imagine operation & stock is in UK. Additionally their website says goods sent via Royal Mail at cost of £4.95. They should make clear goods are from Germany and take considerably longer to arrive than from UK warehouse… Read Full Review

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★☆☆☆☆

“shocking customer service”

Written on: 04/08/2016 by Crackers1 (1 review written)

Ordered goods sent to the wrong address after 3 week wait was told goods had been sent to the wrong address and that a courier would collect it the next day and goods would be with me the day after. Nothing arrived phoned them to say I was now going away, no-one would be here to receive the parcel, and I no longer wanted them as they were for my trip. I was told the parcel could not be stopped as it was in transit. I pointed out to them that was their problem as they had not their part of the… Read Full Review

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★☆☆☆☆

“Too slow delivery and REFUND!!!!”

Written on: 23/05/2016

I stupidly ordered from this company for a second time and can only confirm and agree with previous reviewers that the returns refund is much too slow even if they are based abroad. Never Again!… Read Full Review

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★☆☆☆☆

“ Peter Hahn is useless if you need item before 30 days. ”

Written on: 28/04/2016 by GeorgeHutchinson91 (1 review written)

Ordering on the Telephone needed 3 attempts to even get them to pick up. ordered a blazer in 2 sizes, for a special function. Blazers did not arrive in time , although very well made in terms of stitching , neither size was right and colour depth not as in Catalougue, material was really cheap cotton for £150. a real rip off. No retuns instructions,although they said you could return if unsuitable, I rang to ask if they provided a courier return service, NO you have post it and pay for the… Read Full Review

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★☆☆☆☆

“colour unlike shown on internet”

Written on: 07/04/2016 by hydreangeas (1 review written)

I ordered a twinset from Peter hahn, and i have to say that it fitted like a dream - I am six feet tall with a long body and the wingspan of a jumbo jet, so that will probably not be your experience. The colour - a navy blue was dull and unlike the shade shown on the website - navy is one of my best colours, but this was a horrible shade - and guess what? after paying £4.95 for delivery I now have to return this at my own expense for their fault! £10 to try on and return a poorly described… Read Full Review

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★☆☆☆☆

“checking before purchase”

Written on: 11/02/2016 by Gormancj216 (1 review written)

I have been looking at your website for a number of weeks admiring some really lovely dresses I would like to purchase. However, I happened to mention to my daughter your website she advised not to purchase from you as the reviews were so unbelievely awful!! I have check them out ...terrible. I guess you are not interested in doing business. I like your merchandise will research it on other more reliable websites… Read Full Review

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★☆☆☆☆

“AVOID!! Bad customer service and the longest delivery...”

Written on: 19/11/2015

Had the worst customer service experience with the Peter Hahn website. They are utterly rubbish in providing information and keeping you informed and they have the most ridiculously long delivery times (which they fail to mention when you're ordering). First of all I was unable to reach their customer service via telephone. Than I returned an item but they failed to mention on the telephone and on their website that you do not have to pay for insurance on your package as they will cover that (I… Read Full Review

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★☆☆☆☆

“Peter Hahn - THE WORST online fashion distributor”

Written on: 05/08/2015 by Ariella1986 (1 review written)

I have had many run-ins with Peter Hahn, but what has made me cross this time is this: The website CLEARLY said that, although not in stock, the item I wanted would be delivered by 31st July. I even telephoned the company Peter Hahn to check that the website was telling the truth. I was assured that this was correct. Today I have telephoned (now the 5th August) to find out where my item is. I had the wording "might be with you this week", "might not be coming until the middle of… Read Full Review

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★★★★★

“swimwear”

Written on: 01/02/2015 by carolar (1 review written)

was worried, but need not have been.excellent item arrived 6 days after ordering. well done. will use them again… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 27/12/2014 by Westona283 (1 review written)

Placed order online for a pair of leather ankle boots for my wife's Xmas present, cost over £200, received e.mail to confirm order & after 3 weeks no delivery. Phoned up customer services to be told no record of order even though it seems that a £20 transaction had been taken out of my account.Told them to forget it so ordered elsewhere… Read Full Review

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Tutvit's Comment

Written on: 05/08/2015

This is exactly the sort of thing that makes me seethe with anger about this company!!

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★☆☆☆☆

“Appalling customer service - never got the goods or a...”

Written on: 05/06/2014

Ordered a sweater online. After 3-4 weeks and no delivery I started calling and emailing them. They never replied to my emails and on the phone said they would pass on my concerns to customer services. So who answered the phone then? They told me the Post Office had lost my parcel and I had to fill in a disclaimer form and they would resend the parcel. They never resent it. (Not that I believe they ever sent the first one either.) I then said I wanted a refund, by email, and nothing happened… Read Full Review

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Tutvit's Comment

Written on: 05/08/2015

Exactly the sort of thing that riles me SO much, they can't or won't stick to anything they tell you. The staff on the other end of the telephone all KNOW just how bad the company is, and I can only think that EITHER, they have a huge turn over of staff or they pay them a fortune to stay!

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★★★★☆

“Excellent Transactiion.”

Written on: 20/05/2014 by MarinaLacroix (1 review written)

After reading some truly dreadful reviews I gambled and placed an order for a blazer. It arrived 8 days later , adequately packaged and is of excellent quality. I had one communication which informed me it had been dispatched - a progress report would have been good. Although the blazer was expensive the tailoring was superb and the quality of material was good as was the finish. This item was expensive and I only wish I could have purchased something similar in the U.K . I didn't need to… Read Full Review

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Tutvit's Comment

Written on: 05/08/2015

The issue is seldom the quality of the clothes, but the ATROCIOUS length of time you must wait to get the wretched things! Also interested to see that some never do receive their goods, THAT hasn't happened to me YET, but plenty of delays, inordinate waits, and inefficiency in sending out the right size, have ALL happened to me, and when (IF) they do compensate you they seem to think that £10 or £15 (ABSOLUTELY the most) will make you happy again.

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★☆☆☆☆

“Slowest company in the world.”

Written on: 05/05/2014 by CayleePatterson273 (1 review written)

Ordered an item on 2 April - after many emails and calls the item arrived on 1 May. Really can you believe this. They even sent a letter by post even though I ordered on the internet!!!! Who uses post nowadays? I think they slow things up to have your money in their account. Very odd way to do business… Read Full Review

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★★☆☆☆

“What a Disaster!”

Written on: 27/02/2014 by RachaelKeegan (1 review written)

Ordered a dress online. Arrived within 8 days. So disappointing! Colours very bland and drab compared to online photo which was a "dream". Returned item 1st class, tracked, following day delivery. Shouldn't have bothered as it went straight to UK depot ... and sat there until "enough" parcels arrived to send a tmuch bigger package to Germany. Sent email re. concerns about time-wasting. No response. Contacted UK set-up .. explained refund will be sent within the next THREE weeks! Two… Read Full Review

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★☆☆☆☆

“bad bad bad customer service”

Written on: 05/11/2013

they were SO rude, really, really rude. I wanted to buy a coat, a very expensive coat. I phoned to find out how long it would take, the assured me it was in stock and it would arrive in time. I got the box (a couple of weeks later) and in it was a hat I ordered to go with coat and a note to say my coat would arrive "at a later date". I phoned to ask what was going on. I was told it was fine, I might just get it, possibly in another 3 months time. I told them I'd phoned to check and I needed it… Read Full Review

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Crazynurse's Comment

Written on: 06/11/2013

I have found delivery slow, returns very expensive, considering the cost of their clothes, they should "buck up"!!! Their clothes are actually beautiful, but it's hassle.

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Peterhahn's Comment

Written on: 08/11/2013

We are very sorry to hear you order with Peter Hahn did not go as smoothly as it should have. We would love the opportunity to try to put things right, and would be very grateful if you would email our customer service team at service@peterhahn.co.uk. We would be happy to call you to discuss this if you would like to provide us with a telephone number in the email. Your Peter Hahn Service Team.

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★☆☆☆☆

“Dreadful customer service. ”

Written on: 02/10/2013

My mum oredered two twin sets from Peter Hahn in early August. Identical in every way except colour so it should have been fairly straight forward for them to deal with. She ordered from the catalogue and paid by cheque. I was happy enough for her to do so as she is house bound and it is a way for her to buy a few things now that she cannot get out to the shops. Unfortunately they sent one twinset in size 12 as requested, and a size 18 sweater. She phoned them and they agreed it was their… Read Full Review

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★☆☆☆☆

“BE WARNED YOU PAY ALL THE RETURN POSTAGE!”

Written on: 16/04/2013

I ordered a pair of jeans (£70) a few months ago but never received the goods. I contacted Peter Hahn a few weeks after the order and they told me that the goods would not be available til late April. Last week I received the jeans, which I no longer wanted as they were wanted for Winter not Summer! I was charged £4.95 postage so I phoned to query the order. I was told if I no longer wanted the goods I had to send them back and PAY THE RETURN POSTAGE as well. This cost over £6.00 as normal… Read Full Review

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★★★★★

“Excellent Service & Goods”

Written on: 03/03/2013 by MrsGaunt (1 review written)

After reading quite negative reviews about Peter Hahn, I was cautious but I took a risk and put in then order. It took only 6 days from order to delivery which I think is excellent!!!!! I ordered 4 items and each one is superb quality nicely packed and fits exactly as expected for the size. I would recommend everyone to use this company - not cheap but excellent value for money -worth every penny. Unlike experienced by some reviewers, communications were excellent and an initial phone call… Read Full Review

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★☆☆☆☆

“Peter Hahn up your game to stay in business”

Written on: 11/01/2013 by LynBritton (1 review written)

In November I ordered (online) a pair of jeans from Peter Hahn. I had an acknowledgement of the order by email. I heard nothing from them regarding delivery. Exactly a month later I emailed them to ask about delivery and they said they were awaiting further stock. Another month went by without any further communication from them and I emailed them to remind them I was still awaiting my order - same response "awaiting stock". Today NINE WEEKS after placing my order I get a very brief… Read Full Review

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★☆☆☆☆

“Worse buy for the year 2012”

Written on: 29/11/2012

After many confusing and long waits with Peter Hahn catalogue, I have to say that they are a complete disappointment. I wore the treggings I bought from them for a second time yesterday & I believe this is what a nylon bed sheet might feel like on a hot day. It was bagging, sagging, wrinkly at the back of knee, kept riding down,looking totally sloppy. As I had to wait so long for exchange, I bought a tregging from M&S for £19.50 and this is what tregs should feel like! snug & comfy. the… Read Full Review

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