Absolutely exceptional delivery service. I have bought many items from the All Saints online store in the past, and they have always arrived on time and by personal courier. Unlike other reviewers, I have never had any experience of damaged goods arriving. The items are always exactly as described and very well packaged.

This particular review however is in relation to their new text delivery service. On the day of delivery, I was sent a text in the morning to let me know my item would be with me between 12 and 1pm. And what do you know? 12.37 my item arrives. This sort of reliable service is what encourages me to shop with them again and again.

I usually buy from the All Saints shops and haven't had any difficulty with this. However, my mother wanted a cardigan which wasn't in stock in the stores so I bought it online. Firstly when the cardigan didn't arrive on time I called customer service. They told me that it had been delivered correctly and that they couldn't help me any more. I had to make a lot of phone calls in order to find out that they had delivered it to an incorrect address. When I informed All Saints of this they then promised to deliver another cardigan. This arrived and I gave it to my mother who found that it was damaged. Of course, I then had to organise the return of the cardigan, which was more hassle, as you can't return mail order goods to the shops on the high street. I then requested a refund and now, two months after the order was initially placed, this still has only partially been actioned and I am still emailing All Saints about it. I would recommend the shops but not the mail order service.

I have to agree with the other reviewer - fantastic designs, really funky and something different from most of the high street, but I have also come across a lot of items being damaged in some way - they really need to improve their quality control. Some things look better on the hanger than on, so do try before you buy! I think sometimes they are over priced and you could get better quality for your money, but I'm not sure you could get the same attention to the design.

Delivery time has always been good, often next day but I live in London which is where they ship from.

I'm in two minds about All Saints and although I've said I would recommend them, it would come with a warning.

All Saints offer an edgier style of clothing than most high street shops and obviously a lot of work and effort goes into creating their unique designs. This is the reason I love this shop! However, these designs don't come cheap and I would be happy to pay the prices, if it wasn't for one problem - the quality.

Not everything they sell is of bad quality, don't get me wrong, but a lot of the time the fabric is awful which is a real shame when so much thought has gone into the design. Not only that, but every time I visit one of their stores, I find AT LEAST one item on a hanger that will have a big hole in it.

I've only used their website to place an order twice, both times that item arrived on time and very quickly, however, the second time the jacket I ordered was not only nothing like the picture, but also came with a big hole in the sleeve. Since then, I've only ever purchased from a store so I can look the goods over for myself before buying them.

Another reason not to buy online would be their sizing, I find it tends to be on the small side and occasionally just simply a bad fit, so always try items on before you buy!