Yours Clothing Reviews - www.yoursclothing.co.uk

★☆☆☆☆
1.5 / 5
39
17% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Yours Clothing - www.yoursclothing.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Shoddy ill fitting clothes”

Written on: 18/06/2016 by kazmal (3 reviews written)

This is the second time I have ordered from Yours, the first time the jacket I purchased was made of a second rate material resembling felt, I didn't send it back as you have to pay for returns. Like a fool I put my faith in them again and ordered a swim dress and some jellies (sandals) the costume was ill fitting and the jellies were miles too narrow. Just had to send back at my expense £2.80 for the pleasure. Will not be shopping there again, two strikes and their OUT!… Read Full Review

Visit yoursclothing.co.uk
Report this review

“Shoddy ill fitting clothes”

Written on: 18/06/2016 by kazmal (3 reviews written)

This is the second time I have ordered from Yours, the first time the jacket I purchased was made of a second rate material resembling felt, I didn't send it back as you have to pay for returns. Like a fool I put my faith in them again and ordered a swim dress and some jellies (sandals) the costume was ill fitting and the jellies were miles too narrow. Just had to send back at my expense £2.80 for the pleasure. Will not be shopping there again, two strikes and their OUT!… Read Full Review

Visit yoursclothing.co.uk
Report this review

“web site a joke”

Written on: 30/03/2016 by pete16 (1 review written)

i spend a hour on their website looking for clothes in the time it took to find everything 2 item went out of stock, while in checkout to pay for the good 2 more items went out of stock then to add insult to injury after paying for my remaining items i received and email saying sorry the following items are out of stock, leaving my total order of clothes at 0 spoke to cs all they said was we don't reserve stock when you put it in your basket so if some one else pays for it before you they get… Read Full Review

Visit yoursclothing.co.uk
Report this review

“Dreadful customer service be very careful. No helpline.”

Written on: 23/03/2016 by NicholasMaloney (1 review written)

I ordered 2 dresses with collect from store. When my order arrived only one dress was in parcel, no explanation, no e mail to say it would not be in parcel. No apology. On invoice it just said refunded. There was no refund back to PayPal. I sent countless messages to customer service. Not one reply to my request for refund. There is no customer service phone number to call if you have a problem. I had to put a claim in from PayPal in the end and once they got involved...surprise surprise I got… Read Full Review

Visit yoursclothing.co.uk
Report this review

“Would not refund - don't buy with them”

Written on: 09/03/2016 by ceeks64 (1 review written)

I bought a number of items from them and when they arrived they did not fit. I therefore sent them back using Collect Plus. According to their website they process and refund you the day it is received back. After it was received back (I have tracking proof it was received) they did not refund me. I contacted them and they said it was due to a stock take. I enquired as to how long this would take and was told "as long as it takes" and to "just deal with it". To date I still don't have a refund… Read Full Review

Visit yoursclothing.co.uk
Report this review

“Wouldn't give a refund”

Written on: 30/12/2015 by Hazybaby44 (1 review written)

I placed a order before Christmas that included a pair of boots. When I received the order they were not suitable so I sent all the items in the same parcel to get a refund. I received a email for part of the order and thought I would receive the rest of my refund when they completed the paperwork. Today they now say that the boots were not in the parcel so I won't get a refund I'm disgusted and angry as I made up the parcel in front of my husband and he took it to the shop to be returned. So… Read Full Review

Visit yoursclothing.co.uk
Report this review

“don't honour their online offers!”

Written on: 18/12/2015

I was placing an order online, the offer said spend 20.00, enter 'jumper'at checkout for next day home delivery at2.99! Couldn't get it to take, 3 attempts at online chat and I was told the offer finished the day before?! This is still advertised on the web. I've now had it sent to nearest store, several miles away and parking a week before Xmas!!!!! How stupid,wish I'd just cancelled the order. Won't botheragain! Found online chat very UNhelpful… Read Full Review

Visit yoursclothing.co.uk
Report this review

“No customer service skills at all. ”

Written on: 17/07/2015 by whiskyhead (1 review written)

Yours clothing have messed up my order which resulted in my next day delivery not being delivered. When I phoned customer services they were rude , switching the blame to first PayPal and then myself. No apology. No offer of refund of postage. I requested to cancel the order as I needed the item today ( hence the next day delivery) but they still insisted I pay for the next day delivery service. I'm amazed they can treat loyal customers like this but they obviously do not care. Do they not… Read Full Review

Visit yoursclothing.co.uk
Report this review

“Mental distress”

Written on: 03/06/2015 by angrykitten0810 (1 review written)

I was a happy wife to find some plus size clothes for my husband. But this soon turned into a horrifying experience. First, the courier company claimed to have delivered my package and signed, when I was not at home. Second, the company denied all responsibility and were totally negative and complacent about my inquiry. they even spent one whole day just confirming the false report. third, i was made to run around after each customer care for solution when all they had was a i dont care… Read Full Review

Visit yoursclothing.co.uk
Report this review

“worst customer service”

Written on: 18/03/2015

Sent faulty boots back for a refund yours clothing refunded the amount i paid for the product but not the £8 postage was it my fault the boots were faulty? They dont bother to reply to e-mails very poor customer service wont use them again… Read Full Review

Visit yoursclothing.co.uk
Report this review

“WORST CUSTOMER SERVICE EVER”

Written on: 01/02/2015 by Estrella93 (1 review written)

SUPER SLOW SHIPPING. OVER 3 WEEKS AND STILL HAVE NOT RECEIVED THE ITEM.NO TRACKING INFORMATION. NO HELP FROM CUSTOMER SERVICE. WORST COMPANY EVER DO NOT BUY FROM THEM… Read Full Review

Visit yoursclothing.co.uk
Report this review

“Problems with refund”

Written on: 03/12/2014 by kellywil (1 review written)

I returned an order, and contacted Yours Clothing after a week to chase up my refund. I received an email back saying they hadn't received this and I had to chase the courier. When I placed the order I bought the pre paid return label to return by their courier, so I was surprised when I was told it was up to me to chase their courier, but I did this. The courier have confirmed my parcel has been lost. Even though I have proof of posting and the courier confirm this, Yours Clothing have not… Read Full Review

Visit yoursclothing.co.uk
Report this review

“IGNORANT IGNORANT IGNORANT !!!!!!”

Written on: 28/10/2014

I have an ongoing complaint with Yours, they initially replied to my fist contact via their online form, fobbed me off with a £10 credit on my account and basically since then have totally ignored me !!!!!! They owe me money for a return. My courier said she would see to it for me as I'm in ill health and since then it all went to pot. Since the credit I have contacted them a further THREE times via their online form and they have not bothered answering me once. ITS DISGUSTING. I have… Read Full Review

Visit yoursclothing.co.uk
Report this review

“Don't order from abroad !!!!!!”

Written on: 03/09/2014 by OrnellaFurby (1 review written)

Clothes are nice but I would seriously warn international customers from ordering. Here's what happened with me who ordered from Switzerland : - First, Yours Clothing incorrectly filled out of the the shipping documentation which resulted in the customs charging me twice the whooping amount of 88 GBP for taxes. - I refused to pay twice and so pleaded Yours Clothing to sort the mistakes but it took many emails and phone calls for their customer service to finally react by proposing to cover… Read Full Review

Visit yoursclothing.co.uk
Report this review

“Bad customer care no reply from website or written...”

Written on: 24/08/2014 by JBEastLondon (1 review written)

Received a blouse as a gift unfortunately it was the wrong size. Due to circumstances beyond my control I had to wait to get the receipt in order to exchange it. When I returned the store to exchange it I was a few days over the return period, which is not stated anywhere on the receipt so I was unaware that it was too late. Was spoken to very rudely by the manager & told there was nothing they could do. I lodged a complaint on the website that said I would get as reply within 48 hours, I did… Read Full Review

Visit yoursclothing.co.uk
Report this review

“no size consistency and dishonest with their reviews.”

Written on: 07/04/2014 by katherinelc (1 review written)

I recently ordered some dresses from yours clothing which i couldnt look at them in my local shop as they were only available online. None of them fitted properly and one in particular was not very well cut. To avoid paying the return charges i returned them to my local shop where i decided to try on some jeans i picked up 3 styles in 2 sizes and then had to try other sizes before getting a pair to fit properly i know different styles fit differently but to have one style fit in a size 20 and… Read Full Review

Visit yoursclothing.co.uk
Report this review

“If you have an out of country credit card, don't order!”

Written on: 26/03/2014 by Nixxie71 (1 review written)

I am in the UK to study. I ordered clothes and waited. The order was cancelled but I didn't know this. I looked on line a few weeks later and found out it had been cancelled. No call. No mail. I never realized they still took the money from my credit card (I don't use my card very often). When I contacted them to return the money I was told there was a "security issue" because the delivery address is a company and not a person. I answered their questions but I did not pass their security to… Read Full Review

Visit yoursclothing.co.uk

Hazybaby44's Response to Nixxie71's Review

Written on: 30/12/2015

They are a disgrace very dishonest that is why they have a turn over of 45 million.

Reply to this comment
Report this review Read 1 Comment

“Bad quality and service”

Written on: 09/01/2014

Went to their Manchester store and bought two tops. When I got home one of the tops had a hole in the front, contacted them to complain and heard nothing back, the clothes not good quality, the sleeves are short fitting, first and last time to buy from them… Read Full Review

Visit yoursclothing.co.uk
Report this review

“TERRIBLE”

Written on: 21/08/2013

Quality of clothing - bad, customer service - terrible, delivery charges for Europe - unreasonable high, experience of shopping - bad, never received refund. Would not recommend!… Read Full Review

Visit yoursclothing.co.uk
Report this review

“NEVER AGAIN”

Written on: 08/08/2013 by Franse (1 review written)

I made few orders from them and had few issues - quality is not great, some items had different size labels inside and "outside", but I could have lived with that because I usually bought on sales. My friend decided to make an order too, so we did and I paid with my card. She received email from Yours with confirmation of order and payment received. Later she received an email with information that her order is on hold for some "card security issues". I've checked my bank account several times… Read Full Review

Visit yoursclothing.co.uk
Report this review
overview
yoursclothing.co.uk