Yours Clothing Reviews - www.yoursclothing.co.uk

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1.5 / 5
19% of users recommend this
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“Problems with refund”

Written on: 03/12/2014 by kellywil (1 review written)

I returned an order, and contacted Yours Clothing after a week to chase up my refund. I received an email back saying they hadn't received this and I had to chase the courier. When I placed the order I bought the pre paid return label to return by their courier, so I was surprised when I was told it was up to me to chase their courier, but I did this. The courier have confirmed my parcel has been lost. Even though I have proof of posting and the courier confirm this, Yours Clothing have not… Read Full Review

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“IGNORANT IGNORANT IGNORANT !!!!!!”

Written on: 28/10/2014

I have an ongoing complaint with Yours, they initially replied to my fist contact via their online form, fobbed me off with a £10 credit on my account and basically since then have totally ignored me !!!!!! They owe me money for a return. My courier said she would see to it for me as I'm in ill health and since then it all went to pot. Since the credit I have contacted them a further THREE times via their online form and they have not bothered answering me once. ITS DISGUSTING. I have… Read Full Review

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“Don't order from abroad !!!!!!”

Written on: 03/09/2014 by OrnellaFurby (1 review written)

Clothes are nice but I would seriously warn international customers from ordering. Here's what happened with me who ordered from Switzerland : - First, Yours Clothing incorrectly filled out of the the shipping documentation which resulted in the customs charging me twice the whooping amount of 88 GBP for taxes. - I refused to pay twice and so pleaded Yours Clothing to sort the mistakes but it took many emails and phone calls for their customer service to finally react by proposing to cover… Read Full Review

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“Bad customer care no reply from website or written...”

Written on: 24/08/2014 by JBEastLondon (1 review written)

Received a blouse as a gift unfortunately it was the wrong size. Due to circumstances beyond my control I had to wait to get the receipt in order to exchange it. When I returned the store to exchange it I was a few days over the return period, which is not stated anywhere on the receipt so I was unaware that it was too late. Was spoken to very rudely by the manager & told there was nothing they could do. I lodged a complaint on the website that said I would get as reply within 48 hours, I did… Read Full Review

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“no size consistency and dishonest with their reviews.”

Written on: 07/04/2014 by katherinelc (1 review written)

I recently ordered some dresses from yours clothing which i couldnt look at them in my local shop as they were only available online. None of them fitted properly and one in particular was not very well cut. To avoid paying the return charges i returned them to my local shop where i decided to try on some jeans i picked up 3 styles in 2 sizes and then had to try other sizes before getting a pair to fit properly i know different styles fit differently but to have one style fit in a size 20 and… Read Full Review

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“If you have an out of country credit card, don't order!”

Written on: 26/03/2014 by Nixxie71 (1 review written)

I am in the UK to study. I ordered clothes and waited. The order was cancelled but I didn't know this. I looked on line a few weeks later and found out it had been cancelled. No call. No mail. I never realized they still took the money from my credit card (I don't use my card very often). When I contacted them to return the money I was told there was a "security issue" because the delivery address is a company and not a person. I answered their questions but I did not pass their security to… Read Full Review

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“Bad quality and service”

Written on: 09/01/2014

Went to their Manchester store and bought two tops. When I got home one of the tops had a hole in the front, contacted them to complain and heard nothing back, the clothes not good quality, the sleeves are short fitting, first and last time to buy from them… Read Full Review

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“TERRIBLE”

Written on: 21/08/2013

Quality of clothing - bad, customer service - terrible, delivery charges for Europe - unreasonable high, experience of shopping - bad, never received refund. Would not recommend!… Read Full Review

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“NEVER AGAIN”

Written on: 08/08/2013 by Franse (1 review written)

I made few orders from them and had few issues - quality is not great, some items had different size labels inside and "outside", but I could have lived with that because I usually bought on sales. My friend decided to make an order too, so we did and I paid with my card. She received email from Yours with confirmation of order and payment received. Later she received an email with information that her order is on hold for some "card security issues". I've checked my bank account several times… Read Full Review

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“MARKET STALL QUALITY CLOTHES”

Written on: 10/04/2013 by CATHERINEJ1 (1 review written)

i ordered several items from this COMPANY, yours clothing and not one of them have lasted more than six MONTHS. no matter how much you follow washing instructions and care for their CLOTHES. the will still fall APART. first and STUDS, BEADS, sequences etc will start to fall OFF, until the clog up your washing MACHINE. secondly the stiching will come apart on all clothes and thats for DEFINITE. then holes in the clothes will APPEAR. the sizes are all over the PLACE. i take an 18/20 and i could… Read Full Review

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“Awful quality”

Written on: 02/04/2013

I will not be ordering with Yours Clothing ever again.....You can buy better quality of a market stall. … Read Full Review

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“terrible”

Written on: 01/03/2013

Be careful ordering clothes in this website. I had a big problem. First – they never fit to shipping time. Second – they promised to pay customs duty fee what was over $90 and never did. Couple times they sent me wrong sizes. Customer service works terrible… Read Full Review

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“Damaged product recived returned no money back ”

Written on: 18/01/2013 by Natasha220 (1 review written)

Recived dress all beads falling off as soon as I opened it the same dress has similar reviews. Online contacted the company told told to return dress was also very cheap fabric for the price they said the dress was never recived so spent £40 on nothing absolutely fuming bad company bad service would never never use again!… Read Full Review

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“hi there I am experincing a bad from your customer...”

Written on: 24/10/2012

hi there i order on line form 3 weeks agon and having a very bad experince of not getting delivered at all. I try to contact the customer servies and the lady named Molly speak to me that we need more security from your card details t refund you . she asked me to fax the card details which I did and now email me the card picture which I did text het the card photos which I did now she wants me to send her whole card details email her otherwise no refund , I have already ordered cloth and pay… Read Full Review

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“Shocking. Avoid at all costs.”

Written on: 01/08/2012

I ordered originally, when they sent the wrong size top, (their fault), trying to get a replacement was all at my cost (cost of return postage, place new order and pay for - all before refund would be given). Stupidly, I gave them the benefit of the doubt and ordered again. This time their useless Hermes delivery company left in someone elses porch (no signature obtained). Since they now a) can't find the top, b) can't get Hermes to respond to them, c) don't have another (in ANY SIZE) to… Read Full Review

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“Refunded with no explanation, no reply to emails”

Written on: 04/07/2012 by jessiechan (1 review written)

Over a months after placing the order through e-bay I suddenly get a message from paypal saying my order was almost fully refunded, minus the cost of shipping that wasn't refunded. I sent many e-mails and got no reply, no explanation, and of course the clothes never arrived. Why refund without notice, and why not refund the shipping cost if nothing was shipped? I waited too long, tried to give them a chance to explain but never heard from them again, and missed the chance to leave negative… Read Full Review

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“Customer Service is terrible”

Written on: 12/06/2012

I had an issue with a delviery- Hermes their chosen company are terrible and will not speak to the customer you have to go through yours. Live chat is pporly understaffed and after 5 there are no managers. I was told to email the manager which i did on the 30th May- granted some bank holidays after this so I waited until the 12th June to send a follow email and also to make sure i had the right address. I did have the right address- i got an email to say she went on annual leave fromthe 8th of… Read Full Review

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“Avoid terrible customer service”

Written on: 09/06/2012 by Unhappymummy79 (1 review written)

Ordered a dress for a wedding and when it came it was made bad, on the very small side and terrible quality so I arranged a return when took it to be returned the prepaid lable wouldn't recognise therefore could not be sent back do had to use royal mail over 5 wks later they are still saying they havnt recieved it and therefore wont refund my money I have proof of postage and have complained to the royal mail still no further forward but yours have been very unhelpful indeed AVOID AVOID AVOID… Read Full Review

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“Terrible”

Written on: 12/05/2012

Made an order for next day delivery never arrived still hasn't arrived after 5 days no reply to emails avoid… Read Full Review

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“avoid if you like prompt delivery!”

Written on: 23/04/2012

ive been shopping at yours clothing a few years now, on and off, and i dont know why why i havent learnt my lesson, on friday morning i purchased some jeans i needed for a night out on saturday, and i begrudgingly paid the £6.99, next day delivery, it states that if you order before 4pm they will definately be with you the next day, so i ordered at dinner time, and waited all day saturday for my order to arrive. no sign of it, so when it became clear it wasnt arriving, sent an email. its… Read Full Review

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