Gudrun Sjoden Reviews - www.gudrunsjoden.com

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★★★☆☆
2.6 / 5
16
38% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Inacturate web site and terrible customer service”

Written on: 21/08/2015 by Suarez221 (1 review written)

This company lacks informed customer service agents and website still list products they no longer carry. And they could care less about you. 1.Tried to order on-line would not complete the transaction. 2.Called mail-order line and spoke to CS person. Was sent the wrong color 3.Called back regarding my order - told that it was a summer item and I should try to order something else. … Read Full Review

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★★★☆☆

“Poor quality”

Written on: 19/08/2015 by Sears345 (1 review written)

Thought quite a while before ordering because it is quite expensive. The quality is awful, raincoat was £145 - thin material, no lining, strange fit, hangs oddly, would never have bought it if I had seen it in a shop. Now have to go through the hassle of returning this. Will not shop there again… Read Full Review

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★☆☆☆☆

“I wish I had read these reviews first, before ordering ...”

Written on: 27/03/2015 by Bristolmags (1 review written)

I love Gudrun Sjoden products and order them online from the southwest of England. I have been trying them out now for four months and will NEVER do business with them again because: (1) My parcels do not arrive and end up stuck in a depot somewhere with no one to sort the matter out (2) The telephone customer service personnel are uniformly rude and treat the customer like nothing short of a bad rash. They don't want to help. They spout rules at you. They are surly. They want to get you… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 11/03/2015 by Verydissatisfiedshopper (1 review written)

This has been one of the worst ordering and customer service experiences ever. I ordered items on the phone, was told I'd get them in 2-3 business days. On the 2nd biz day, I called to confirm delivery. Took three conversations with three so-called customer service reps to find out that the order was "pending" because their Swedish bank hadn't yet put the charge through on my card. Except that the charge had appeared on my statement, which they could not and would not explain. Bottom line… Read Full Review

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★★☆☆☆

“terrible customer service”

Written on: 25/01/2015

i ordered 2 items late december which i received promptly, wanted to return one that i was disappointed with. I emailed return UPS slip x2 but heard nothing. i called customer service and was told they would mail me one. i called 2 weeks later and spoke with a rude woman who said they had received my emails but did not look at the request requesting a mailed return slip. i should expect a label within the week by mail. I still have not heard anything or received the promised label. i expected… Read Full Review

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★★☆☆☆

“Regretting falling into the Gudrun trap!!!”

Written on: 03/01/2015 by KendraMcLeod392 (1 review written)

Well I haven't yet received the clothes so this is about appalling customer service so far.... Firstly online problems blamed on my iPad!! I suggest they tweak their technology!! Having to wait over ten days for items .... Signing up to their terms and conditions commits you to the likelihood of changes in price !!!!! Should really have pulled the plug at that point and recognised pretentious over priced items when they stared me in the face!! I was exhausted by the ordering process by then… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!”

Written on: 18/12/2014 by ccss (1 review written)

Oh my. Where should I start? First, the website does not work properly. Second, I placed my order and they got the address wrong. Not just the street, but the city, too. Then, the dresses were too small, so I wrote them and asked about how to return them. I wrote them FOUR times and never got a reply. Finally, I called them and they said my email bounced. Why couldn't they just call me? They had all my info. Finally, I got a label and returned the dresses. And just ONE dress came back in the… Read Full Review

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★★★☆☆

“Misleading and Defensive About It”

Written on: 28/03/2014 by 409Black (1 review written)

Shortly after being introduced to this company's clothing three years ago, I joined their loyalty club and became a regular online shopper. From the beginning, the big benefit of being a club member was the possibility of earning a voucher worth $120 after spending a set amount in a calendar year. I didn't make it the first year, but last year, I went way over the amount required to earn the voucher, and, to my surprise, the voucher I received was $100, and not $120, as promised. It was… Read Full Review

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★★★☆☆

“5 Star Clothes, minus 2 for HORRIBLE customer service!!”

Written on: 03/01/2014 by fairyfeathers (1 review written)

I ordered a few things from Gudrun Sjoden online a while back - they were all quite pretty and unique, and so I'd order again. I love their website, the variety in their models, and the uniqueness of their clothes. With that said, their customer service department is pretty terrible. One of the items I ordered was supposed to be a tunic, but they accidentally sent me the dress version, which was only US $7 more than the tunic. I sent them an email and asked if I could get the tunic… Read Full Review

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Lindatj's Response to fairyfeathers's Review

Written on: 03/01/2014

Dear Customer
Thank You for your comments regarding the error delivery you had from us. We apology for what happened when you contacted us regarding this. Our goal is to have satisfied customers and excellent customer service. In your case we have failed in both. We would very much like you to contact us so that we can compensate you in some way. Also, it would be great if we can have your customer number and address.

Best Regards,
Linda Tjernlund

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★★★★☆

“Love the styles .have bought many items .but lately...”

Written on: 13/05/2013 by Lavender21 (1 review written)

Love the styles .have bought many items .but lately the fabrics seem to be cheap .but prices are going up .maybe they could give better value .as 50 pounds for a tee shirt is very steep .having said all that I still love the styles… Read Full Review

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★★☆☆☆

“Always disappointed”

Written on: 05/04/2013

I have ordered from Gudrun Sjoden 3 times. I know "fool me twice, shame on me", but anyway... the clothes on the website are always soooo pretty. Then they arrive (with a huge customs/duty bill) and they look nothing like what they did in the website! The color is ALWAYS wayyy off. The fit is never flattering. I keep seeing new items and think "This time it will work out." and I get burned yet again. I don't bother to return the items because of all the custom fees etc that I paid it wouldn't… Read Full Review

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★★★☆☆

“nice on the screen, disappointing in reality”

Written on: 01/04/2013

There have been some great designs and the clothes are nicely finished with nice touches such as the contrasting braids, linings etc. They look lovely on the screen and the page, but I have been disappointed by the quality of the fabrics and the sizing seems very erratic… Read Full Review

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★★★☆☆

“Clothes are wonderful, site and customer service not!”

Written on: 01/07/2011 by Mrs_P (1 review written)

Firstly, I love these clothes - I sort of wish I didn't as I often have so many issues trying to buy them. The webshop has been terribly glitchy in the past, and the most annoying thing is that when something is out of stock in your size or chosen colour, you don't know until you try to put it in your shopping basket, which is really disappointing. When I complained about this, I received a very curt and uninformative response from their customer service rep, who basically accused me of not… Read Full Review

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★★★★☆

“Since being introduced to Gudrun Joden's clothing by...”

Written on: 24/10/2010 by Snow Queen (1 review written)

Since being introduced to Gudrun Joden's clothing by my aunt I have purchased so many outfits and love wearing them. Her clothes are a mixture of ethnic and modern design and I feel very good supporting the ethical causes, such as organic cotton farming, as well. The basic collection really supports the seasonal ranges and the materials are of a very high quality. However, I wish there was more stock as I have sometimes missed out on ranges by buying too late! I feel she could extend the ranges… Read Full Review

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★★★★☆

“ Linen and cotton cropped trousers. Very nice and...”

Written on: 31/07/2010

Linen and cotton cropped trousers. Very nice and simple but such thin material. Have bought similar from you in the past, and then thicker linen etc. Also less details as buttons, zips etc… Read Full Review

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★★★★★

“The most beautiful clothing, each collection relates...”

Written on: 02/06/2010

The most beautiful clothing, each collection relates to the next. Clothes that you keep forever. For people who want to be different no matter their shape or size… Read Full Review

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