Gudrun Sjoden Reviews - www.gudrunsjoden.com

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★★★☆☆
2.6 / 5
25
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Latest Reviews

★★☆☆☆

“Lovely products but poor customer service”

Written on: 27/03/2017 by TheonaMorrison (1 review written)

I have been wearing Gudrun clothes for more years than I can remember. I really like the products but if I have had occasion to deal with Gudrun UK by 'phone or email, usually I am left with a very bad feeling. The attitude has always been defensive and surly. I am not sure if Gudrun at head office in Sweden see these reviews but it would be useful if they did so they would do something about it. Once recently I had to return the wrong shoes which had been sent and on that occasion I was… Read Full Review

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★★★★★

“Never had a problem”

Written on: 08/03/2017 by Leoa18 (1 review written)

I have been ordering Gudrun clothes for about 5 years now. My wardrobe is 90% Gudrun. I absolutely love the clothes, and also love the colour palettes which mix and match and coordinate from season to season. I have found the customer service centre in Scotland most polite and helpful on the few occasions I have needed to contact them. So I cannot agree with the negative reviews on this site. Some of the fabrics used are somewhat flimsy, but the linen, silk, and cotton/elastene garments are… Read Full Review

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★★☆☆☆

“nice pictures; poor quality; nightmare service”

Written on: 28/02/2017 by Farrellvm375 (1 review written)

the Gudrun Sjoden catalogs show attractive and appealing unusual clothing (reminded me of Swedish design excellence from the 1960's and 70's), and with great expectations I ordered some. But the actual garments were of extremely poor quality. Shoddy fabrics, and poor workmanship. Returning them was a nightmare. And their business and pricing practices are 'unusual' to say the least. Prices on-line and in catalog are quoted in US dollars, but a currency exchange fee appeared on my credit… Read Full Review

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★★★★☆

“Happy !”

Written on: 22/06/2016 by Darienr74 (1 review written)

I have ordered from Gudrun before, and I was very happy with the clothes and shoes. The orange knit dress has been really useful and fun, and I still wear it a lot three years later. Ordered another in a new colour this year, as well as some cute shoes I have been admiring and a yellow print dress. I received them in Australia within a week, which I found astounding! Have worn the new dark red tunic dress three times and received compliments. I think what I like about the website most is the… Read Full Review

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★★☆☆☆

“Love the clothes - WORST CUSTOMER SERVICE IN THE WORLD!!”

Written on: 31/05/2016 by 409Walker (1 review written)

I have been ordering from Gudrun Sjoden for about 2 years now, and really love the clothes. I think I wear something Gudrun at least 3 times a week. With that said, I wish I lived closer to NY, because their mail order is a nightmare, and customer service is literally the worst I have ever experienced. To clarify, I'm not picky. I can be patient, and I understand that the occasional mistake happens. As long as it's fixed, I'm fine. I cannot even remember the last time I took the time to write a… Read Full Review

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★☆☆☆☆

“Poor Customer service”

Written on: 17/04/2016 by SophieRoy (1 review written)

Love the clothes but if a problem arises Customer Service will take at least a day to respond, and you are never engaged with the same staff member more than once, follow up is just poor… Read Full Review

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★★☆☆☆

“Wanted it to be good, but...”

Written on: 30/01/2016

Was very excited to find this website and the clothes. I ordered two pairs of trousers, and then found I'd also been given a jacket as a gift that didn't fit. I had to return it to the shop in Covent Garden - I had been surprised to see the cost of it, but it was a lovely print, and I hoped there was a size to fit me in the same design. There wasn't. I looked around to see if I could exchange. The staff were very helpful and friendly. The colours and designs are lovely, but sadly, the… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 18/01/2016 by Forbes427 (1 review written)

I received two items, I returned one...and so started the nightmare that is dealing with these people. I had to call several times over several days. I am still not sure I will ever see the replacement item. I was so angry the last time I spoke to them I threatened to call a lawyer. I like the clothes and especially the shoes, but I will NEVER buy from this website or store (SoHo) again!… Read Full Review

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★★★★★

“my kind of clothing”

Written on: 10/01/2016 by Fox477 (1 review written)

after seeing their ads in fashion magazine for years and lusting after their clothing, I finally ordered this past fall... and could not be happier! fast shipping, great customer service (my husband ordered me an outfit I had already bought, and when I wrote explaining the situation, I got a personal call and an easy exchange - he never knew I returned it!), and of course the clothing is everything I'd hoped for. easy fit, fun fabrics, flattering and easy care. worth every single penny - and… Read Full Review

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★☆☆☆☆

“Inacturate web site and terrible customer service”

Written on: 21/08/2015 by Suarez221 (1 review written)

This company lacks informed customer service agents and website still list products they no longer carry. And they could care less about you. 1.Tried to order on-line would not complete the transaction. 2.Called mail-order line and spoke to CS person. Was sent the wrong color 3.Called back regarding my order - told that it was a summer item and I should try to order something else. … Read Full Review

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★★★☆☆

“Poor quality”

Written on: 19/08/2015 by Sears345 (1 review written)

Thought quite a while before ordering because it is quite expensive. The quality is awful, raincoat was £145 - thin material, no lining, strange fit, hangs oddly, would never have bought it if I had seen it in a shop. Now have to go through the hassle of returning this. Will not shop there again… Read Full Review

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★☆☆☆☆

“I wish I had read these reviews first, before ordering ...”

Written on: 27/03/2015 by Bristolmags (1 review written)

I love Gudrun Sjoden products and order them online from the southwest of England. I have been trying them out now for four months and will NEVER do business with them again because: (1) My parcels do not arrive and end up stuck in a depot somewhere with no one to sort the matter out (2) The telephone customer service personnel are uniformly rude and treat the customer like nothing short of a bad rash. They don't want to help. They spout rules at you. They are surly. They want to get you… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 11/03/2015 by Verydissatisfiedshopper (1 review written)

This has been one of the worst ordering and customer service experiences ever. I ordered items on the phone, was told I'd get them in 2-3 business days. On the 2nd biz day, I called to confirm delivery. Took three conversations with three so-called customer service reps to find out that the order was "pending" because their Swedish bank hadn't yet put the charge through on my card. Except that the charge had appeared on my statement, which they could not and would not explain. Bottom line… Read Full Review

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★★☆☆☆

“terrible customer service”

Written on: 25/01/2015

i ordered 2 items late december which i received promptly, wanted to return one that i was disappointed with. I emailed return UPS slip x2 but heard nothing. i called customer service and was told they would mail me one. i called 2 weeks later and spoke with a rude woman who said they had received my emails but did not look at the request requesting a mailed return slip. i should expect a label within the week by mail. I still have not heard anything or received the promised label. i expected… Read Full Review

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★★☆☆☆

“Regretting falling into the Gudrun trap!!!”

Written on: 03/01/2015 by KendraMcLeod392 (1 review written)

Well I haven't yet received the clothes so this is about appalling customer service so far.... Firstly online problems blamed on my iPad!! I suggest they tweak their technology!! Having to wait over ten days for items .... Signing up to their terms and conditions commits you to the likelihood of changes in price !!!!! Should really have pulled the plug at that point and recognised pretentious over priced items when they stared me in the face!! I was exhausted by the ordering process by then… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!”

Written on: 18/12/2014 by ccss (1 review written)

Oh my. Where should I start? First, the website does not work properly. Second, I placed my order and they got the address wrong. Not just the street, but the city, too. Then, the dresses were too small, so I wrote them and asked about how to return them. I wrote them FOUR times and never got a reply. Finally, I called them and they said my email bounced. Why couldn't they just call me? They had all my info. Finally, I got a label and returned the dresses. And just ONE dress came back in the… Read Full Review

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★★★☆☆

“Misleading and Defensive About It”

Written on: 28/03/2014 by 409Black (1 review written)

Shortly after being introduced to this company's clothing three years ago, I joined their loyalty club and became a regular online shopper. From the beginning, the big benefit of being a club member was the possibility of earning a voucher worth $120 after spending a set amount in a calendar year. I didn't make it the first year, but last year, I went way over the amount required to earn the voucher, and, to my surprise, the voucher I received was $100, and not $120, as promised. It was… Read Full Review

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★★★☆☆

“5 Star Clothes, minus 2 for HORRIBLE customer service!!”

Written on: 03/01/2014 by fairyfeathers (1 review written)

I ordered a few things from Gudrun Sjoden online a while back - they were all quite pretty and unique, and so I'd order again. I love their website, the variety in their models, and the uniqueness of their clothes. With that said, their customer service department is pretty terrible. One of the items I ordered was supposed to be a tunic, but they accidentally sent me the dress version, which was only US $7 more than the tunic. I sent them an email and asked if I could get the tunic… Read Full Review

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Lindatj's Response to fairyfeathers's Review

Written on: 03/01/2014

Dear Customer
Thank You for your comments regarding the error delivery you had from us. We apology for what happened when you contacted us regarding this. Our goal is to have satisfied customers and excellent customer service. In your case we have failed in both. We would very much like you to contact us so that we can compensate you in some way. Also, it would be great if we can have your customer number and address.

Best Regards,
Linda Tjernlund

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★★★★☆

“Love the styles .have bought many items .but lately...”

Written on: 13/05/2013 by Lavender21 (1 review written)

Love the styles .have bought many items .but lately the fabrics seem to be cheap .but prices are going up .maybe they could give better value .as 50 pounds for a tee shirt is very steep .having said all that I still love the styles… Read Full Review

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★★☆☆☆

“Always disappointed”

Written on: 05/04/2013

I have ordered from Gudrun Sjoden 3 times. I know "fool me twice, shame on me", but anyway... the clothes on the website are always soooo pretty. Then they arrive (with a huge customs/duty bill) and they look nothing like what they did in the website! The color is ALWAYS wayyy off. The fit is never flattering. I keep seeing new items and think "This time it will work out." and I get burned yet again. I don't bother to return the items because of all the custom fees etc that I paid it wouldn't… Read Full Review

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