Watch Shop www.watchshop.com

Click here if this is your business
Watch Shop www.watchshop.com
★★★★★
4.7
96.0% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

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Was previously called Watch Shop UK www.watchshopuk.com.
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Latest Reviews

“They do everything to not send you a refund!”

★☆☆☆☆

written by PawelGawel on 26/01/2024

I ordered an automatic watch from them. When it arrived I noticed that it ran too fast, 10 minutes per every hour. Therefore, I sent the watch back to them as faulty. At first they sent the email that they had not received the watch! When I sent them confirmation from royalmail they found it after a week, and told me to wait as they had to test it. After two weeks, in response to my email, they inform me that they had tested it and found no defects and that they could send it back to me. They do everything to not send you a refund! Now I am taking the case to court. This is my last purchase from watch shop, never again!

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“Do not use - attrocious customer service”

★☆☆☆☆

written by on 07/01/2020

Purchased a watch from them for our daughter's Christmas present - it doesn't work.! I have sepent since Boxing Day sending e mails which they have ignored, the phone just rings constantly and nobody answers, and they ignore facebook messenger. Their customer service is non existent, all they are interested in is taking your money from a sale. Check out all review sites not just trustpilot and feefo to see just how bad they are.

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“AVOID!”

★☆☆☆☆

written by AS444 on 07/04/2019

Have sent a watch back for repair over 4 months ago as it is faulty. This is the second time I have returned the watch and I can't get any response from the company. Poor product and awful customer service. Do not get anything from them!

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“Prompt and understanding.”

★★★★★

written by Tezri on 28/02/2019

Very swift to solve any issue on ground, they always deliver and are always there to help. The best customer care service anyone could ever ask for. They try to make one feel safe and comfortable ensuring you of a solution if it's ever needed. Always patient and understanding in all their responses. I would highly recommend WATCHSHOP to anyone, any day and anytime. Rate of response is highly effective and always accurate.

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“Great customer service”

★★★★★

written by Kat108 on 18/02/2019

First time encountering a problem with waychshoppe. Great customer service follow up & follow thru. Received my watches. Thank you very much!!!

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“AD/BC”

★★★★★

written by Watchshop2019 on 27/01/2019

High quality and professional services Happy to buy from Watchshop.com

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“Great, responsive and polite ”

★★★★★

written by kukec on 26/01/2019

Lost shipment without tracking number. But in the end, everything is ended great. They sent a new shipment after 30 days. Their customer support promptly answers to all my question and there is no been delay in communication.

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“correct, accurate, responsive”

★★★★★

written by VictorCox59 on 22/12/2018

a variety of quality products at a very good price, fast delivery, adequate assistance

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“Great buy.”

★★★★☆

written by ClaireLucy123 on 21/12/2018

I am very pleased with this purchase. It arrived sooner than I expected. It is very good value for money, and the condition is great.

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“Still waiting for item should gave been next day as it...”

★★★☆☆

written by Nicholson343 on 16/12/2018

Still waiting for item should gave been next day as it was over £60 waited in all day no item then it's saying it was delivered 3 days after order was place and still no item now have to wait another 7 days in case it turns up as it was a birthday present I'm not happy as I've had to go out a get another gift just want a refund. Don't state on your web site it's free next delivery over £60 when you clearly don't get that service

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“Good prices and fast delivery ”

★★★★★

written by Jimvass on 11/12/2018

Very good price with the discount and protective package. The delivery was the quickest I have ever had. Ordered the watch at 10-11 and received it at 11-12. Great store overall and I will buy again for sure.

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“good price good quality”

★★★★★

written by Dimtedstodi on 05/12/2018

I'm very pleased with the purchase the price is very good and the quality also the delivery was out

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“I can definitely recommend buying from them”

★★★★★

written by Stoix on 20/11/2018

Good customer service and fast delivery (not to mention free). I placed my order on Friday afternoon and Monday afternoon the watch was in my hands (Romania). I am very satisfied with my purchase, packaging was good, the watch is original, very beautiful, and the price was the best I could find (Black Friday discount included). I'll visit their site first if I need to buy another watch in the future. Happy customer here!

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“Perfect !”

★★★★★

written by Perez2 on 10/11/2018

Perfect ! High-end seller! Impressive speed! Article ordered 07 and received the next day despite the distance. Order error on my part. The seller accepts the return without difficulty, which is very correct on his part. The refund must be made upon receipt of the parcel by the seller. Very serious and understanding. Seller highly recommended.

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“Good service ”

★★★★★

written by AndyMudieReid on 27/10/2018

Collected my watch Saturday,found a fault Monday. Phoned Watch Shop ustomer service dept. Very helpful lady told me to return watch straight away. She sent me an email with return label and instructions. All very simple to do. I use Watch Shop quite a bit and this is the first time I have had a problem, so it’s good to know you will be treated well if you need help. Hope they can get it fixed! As always, would highly recommend Watch Shop .

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“Excellent . . . A +++”

★★★★★

written by andyliver on 24/10/2018

Excellent customer service . Great choice of watches & accessories . Rewards system is a good idea . As far as I've researched (and I'm obsessed with researching, lol) they are also the most competitive prices online . Free returns is another great service . Overall I'd give Watchshop 5 ***** . The only negative is - ive ordered a couple of items which have gone missing in the post, but Watchshop resolved this issue asap ... apart from that I cant fault them . I highly recommend this company.

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“Unexpectedly amazing service.”

★★★★☆

written by 496Hodges on 23/10/2018

To be honest Watchwhop just made a happy and loyal customer from now. I'll surely suggest my friends to go for Watchshop and I'm also going to order few more of my favorite watches as I'm a watch lover. But I'm a bit disappointed with their website information the number in the website it's not working. I've tried several times. Otherwise everything was good.

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“How all transactions should be dealt with”

★★★★☆

written by Gerdaline on 22/08/2018

When I first bought my two current watches - one a Limit watch and the other a Timex - from Watch Shop some years ago, I had excellent service. When the Limit watch developed internal dampness for no clear reason, this watch was quickly replaced with exactly the same model. Recently when my Timex watch strap began to look AWFUL - being of palest beige suede, that has a very limited lifespan unfortunately. When I telephoned Watch Shop for a strap replacement, I was told that all I needed to do was to send it, for which I was emailed a free label for sending to Watch Shop. Watch Shop even had a record of a previous phone call from me. I have found the company impeccable in their dealings, most pleasant and think that this should be an example to all. A big thank you, Gerda Flöckinger

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“Low prices, good products and good service.”

★★★★★

written by MauricioSherwood468 on 15/08/2018

Bought two watches for very little amount of money. Shipping was fast and service was great.

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“Excellent”

★★★★★

written by Wiseman22 on 19/06/2018

I ordered a watch for my Sister's birthday and this was delivered within 1 day! Had to return it but a replacement was delivered within 3 days. I e-mailed Customer Support as I was so pleased and received an acknowledgement from the person I dealt with which was much appreciated. Thank you.

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