Pickaweb Limited www.pickaweb.co.uk Reviews
Latest Reviews
★★★☆☆
“Website and emails inaccessible yet again”
Written on: 08/09/2012 by VeryUnhappyCamper (1 review written)
Until recently I would have recommended Pickaweb to anybody, I have had reliable web hosting from the company for a couple of years now. Over the last month however I have experienced repeated problems with my website and emails being inaccessible. Each time I use the Live Chat facility and someone gets the site back up, with promises like "happy hosting from now on", only for the problem to recur. This morning I was told before I even finished typing my query that the server was down for... (read more)
★☆☆☆☆
“Dreadfull”
Written on: 09/08/2012 by j1957
Customer service is OK, but the actual server hosting is terrible if you have a larger business. We have about 10 sites and will be moving them all due to outages/downtime/dns setup mistakes ect ect. Stay away from them if you value you sanity and stress levels. (read more)
★★★☆☆
“Massive Price Hike”
Written on: 06/02/2012 by Beano_ATMFC (1 review written)
We had hosted our website with Pickaweb for four years. During this time, we had several major outages but each time Pickaweb did just enough to keep us on board. However, we had to move hosts after our annual bill went from £65 per year to £182! There was a badly worded email advising that "some" customers would experience a "small" price increase sent out which, perhaps naively, I didn't worry about. Therefore, I only realised about the massive price hike when they issued the... (read more)
★★★★☆
“Quick response on Live Chat. Helpful”
Written on: 10/01/2012 by minyall
Had a quick issue when setting up Budget Webhosting with Pickaweb. I had only been given a 50MB space allocation whilst the plan listed 200MB. Concerned I'd overlooked some sort of sneaky fine print I went onto their 24 hour live chat and asked the representative about it. They asked for my details and within minutes my allocation had been fixed, with an extra 50MB thrown in. Everything else so far has worked fine and is very straightforward. (read more)
★★★★★
“Great Service”
Written on: 31/10/2011
The live support service is great, always very fast to respond and very helpful. Great value for money - Certainly has one of the cheapest hosting plans ive came across I have already recommended pickaweb to a few friends and would certainly recommend them to more. There is also great video tutorials on how people can improve their websites. (read more)
★★★★☆
“Always there when you need them.”
Written on: 31/10/2011 by 24011348 (1 review written)
I personally find that reviews which are all singing and dancing start to sound a bit hollow and tacky. No one has ever asked me to recommend a hosting operation but if they did I’d recommend Pickaweb. For me they’ve been there when I needed them and have always solved the problems in hand, no one., not even me could ask for more. (read more)
★★★★★
“Fantastic service”
Written on: 29/10/2011
What a fantastic service received through Mark R. I am delighted at the understanding and commitment. Thanks a lot! (read more)
★★★★★
“Thank you for cooperation”
Written on: 28/10/2011 by Reshelly
Experts in the field. Short response time. Thank you for solving my issue with my reseller entry service. (read more)
★★★★★
“Never used it much but have always found Pickaweb very...”
Written on: 28/10/2011 by Billhp49
Never used it much but have always found Pickaweb very very helpful (read more)
★★★★★
“Fast Responce of Support Team”
Written on: 28/10/2011 by usmanarshad (1 review written)
I had the issue with log in on pickaweb website and just within minutes the support team solved my issue. I also had another issue some days back with my website and that problem was also handled very well and very quickly. I am very happy with the service and response time of support team and picaweb website. Yes i will definately recommend it to my friends (read more)
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Showing 1 - 10 of 134 Reviews
★★★★★
“Support - Live Chat”
Written on: 27/10/2011 by s0nghai (1 review written)
It says it all....Live Chat ! I transferred a domain from Easyspace to Pickaweb as it is sooooo easy to use and the support is phenomenal. Live chat is the way forward, UK based live chat that is, even on Sunday evening around 10pm. The support guys dont mess around. They understand your needs and sort the problem. No beating around the bush like press control alt delete and restart the computer, they know their stuff. Pickaweb is a great concept and a market leader. No 1 for me. (read more)
★★★★★
“Pickaweb Support”
Written on: 26/10/2011
Nothing is to much trouble for these guys 24/7 and solutions are almost instant, very well recommended (read more)
★★★★☆
“Chat support is great”
Written on: 26/10/2011 by EdBye
I have used the support chat on several occasions and have very little to compalin about. My latest use saw a response in less than a minute and a resoultiuon within 5 mins. I call that good service. (read more)
★★★★★
“Excellent Customer Service”
Written on: 26/10/2011 by Campbell81 (3 reviews written)
Excellent customer service, the few problems I've had have all been sorted extremely quickly. (read more)
★★★★★
“Fab customer service”
Written on: 25/10/2011 by jess79
I am enquiring about moving my site here and have been helped so much got all the info I need. I have used another company that cost me a fortune and I have lost the will to live with them after paying over £350 in 3 months. I have found out I can move my site with ease with help from steve. I hope to get the ball rolling very very soon and look forwrd to dealing with pick a web soon. Great thanks (read more)
★★★★★
“Pickaweb live chat”
Written on: 22/10/2011 by chyken (1 review written)
Live chat must be one of the best features I have used. It is far superior to having to telephone in and pay to wait for an operator to reply. With Pickaweb's live chat one can sort out a problem in real time right when one needs it sorting. The tech team appear to be right on the ball and know the subject. That having been said in the two years I have been with Pickaweb I have only needed to use the service twice!. But when things do go a little awry, its good to have the instant... (read more)
★★★★★
“Review of Pickaweb Limited ”
Written on: 22/10/2011 by gizmaestro (1 review written)
Pickaweb is probably on of the best web hosting companies I believe. The Biggest Advantage of having pickaweb as your web hosting provider is because of 24X7 Live Chat Support, Which quite remarkable. Pickaweb Staffs are really helpful and supportive. I would definitely recommend Pickaweb. (read more)
★☆☆☆☆
“Pickaweb sucks - do not use them. ”
Written on: 18/07/2011 by sssamcz (1 review written)
Completely rubbish web hosting service. I have used them for the past few years to host my website. I've had many issues in the past but the most recent have been the final straw. Regular server outages causing my site to go offline, emails to go missing, and ultimately me losing business and having my reputation damaged. Support is all outsourced, command of english is minimal at best, they don't seem to even understand the problem let alone be able to do anything to resolve them. This has... (read more)
Chyken's Response to sssamcz's Review
Written on: 23/10/2011
\"Support is all outsourced, command of english is minimal at best\"
This is tantamount to slander. You cannot publish such absolute lies about somebody like this on a public interface. You could be forced to provide evidence of your claims and if you cannot back them up, you would be sued.
Reply to this comment
★★★★★
“Fantastic Hosting Company”
Written on: 16/06/2011
Pickaweb, is by far the best hosting company that I have come across! No matter what you're looking for, Pickaweb has got it. Big or small website, Pickaweb can handel it. I have been with Pickaweb for over 2 years now, and I haven't had any problem caused by them. The only problems are caused by myself which Pickaweb are fast to resolve the issue. Customer service is great! Technical support always understands my quires and are very happy to help. I strongly recommend Pickaweb to anyone... (read more)
★★★★★
“a great deal and great support... the staff at...”
Written on: 04/04/2011
a great deal and great support... the staff at Pickaweb have been very helpful to someone like me who is not so clued up on web hosting and what is required. Thoroughly recommended. (read more)
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Showing 11 - 20 of 134 Reviews
★★★★★
“thanks again brilliant service - they have always...”
Written on: 04/04/2011
thanks again brilliant service - they have always provided me with a brilliant excellent service for my domain and sports supplement site. (read more)
★★★★★
“Simply the best hosting I have ever been with! ”
Written on: 27/03/2011
Simply the best hosting I have ever been with!
I have been using hosting services for many years now, but never found a service such as Pickaweb. Reliable, fast, affordable. The support team are amazing giving you 24/7 help, it is simply great and fast! I definitely recommend it!!!
(read more)
★★★★★
★★★★★
“I could not log in to my emails so asked for help. Sam...”
Written on: 21/03/2011
I could not log in to my emails so asked for help. Sam was very quick and efficient in finding out the problem and fixing it immediately without any hassle.
Very pleased with the effort and quickness put in to rectifying my problem. I would recommened pickaweb to anyone. Sam understood straight away what the problem was and fixed it without hessitating. I have used sites like this before where I needed technical help but sometimes they were not able to help so had to go elsewhere.
I am...
(read more)
★★★★★
“Great, ”
Written on: 17/03/2011
Great,
Pickaweb is a great company, there live support it great and all staff are more than helpfull. Although on the website it states that the live support it 24/7, it isnt.
But overall pickaweb is great and I would recommend them to everyone.
(read more)
★★★★★
“I have used the chat support service many times and...”
Written on: 17/03/2011
I have used the chat support service many times and they are always polite and efficient. Problem is always fixed and people are good to deal with. Much better than sitting on hold to a call centre in god knows what country for hours on end!!! Thank you! (read more)
★★★★★
“Very good customer service! Each time I have had a...”
Written on: 16/03/2011
Very good customer service! Each time I have had a query with Pickaweb's 24 hour online chat service, the advisor's have always been very efficient, helpful and informative. (read more)
★★★★★
“Very good technical support 24/7 and always happy to...”
Written on: 12/03/2011
Very good technical support 24/7 and always happy to help, just had a small glitch and was fixed in minutes. Tutorial videos available for people new to website building and experienced people to refer to. Building the site with Oscommerce or the in house website builder is very straight forward but its very handy to have the technical support. (read more)
★★★★☆
“I think it's an excellent service - easy to use their...”
Written on: 10/02/2011
I think it's an excellent service - easy to use their support: that's one of the most important things. I know they are allways there to help me with any issues. Recommend to everyone (read more)
★★★★★
“Pickaweb's prices and services are brilliant value for...”
Written on: 08/02/2011
Pickaweb's prices and services are brilliant value for money and I would definatly recommend them to anyone wanting hosting, domains or similar services.
The support service is fantastic and there are many options to choose from in how you want to be dealt with. Email and ticket versions are good ways to deal with issues but I like to use the instant chat and telephone support thast Pickaweb offer. The response is always very prompt and I have never had an issue that wasnt resolved either...
(read more)
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Showing 21 - 30 of 134 Reviews
★★★★★
“The instant chat feature is definitely a great service...”
Written on: 29/12/2010
The instant chat feature is definitely a great service - always speedy and the three or four times I've used it (sometimes for technical issues, sometimes for billing enquiries) they've been able to solve my problem in a matter of minutes. (read more)
★★★★★
“The instant chat help is excellent. Used it three or...”
Written on: 01/12/2010
The instant chat help is excellent. Used it three or four times, usually for silly things like forgetting passwords or a problem with page graphics. Someone always picks up within 30 seconds. Service is second to none. (read more)
★★★★★
“They were a great help when it came to my proble which...”
Written on: 01/11/2010
They were a great help when it came to my proble which after buying there hosting and domain i had alot of. It was nothing with there service as a web hoster that gave me problems just my in experience. I opened the chat help service hopeing that someone would be able to sort these problems out and help me and after a few hours thats what had happened i am well on my way with my website now thansk to these amazing people. Thank you so much. With out them i would have been very annoyed and... (read more)
★★★★★
“Been with Pickaweb (domain, web and email hosting) for...”
Written on: 19/10/2010
Been with Pickaweb (domain, web and email hosting) for 7 years, and technical customer support always finds out and sorts issues in real-time. The back end features increase all the time, without a big fanfare each time it happens. Highly recommended. (read more)
★★★★★
“Pickaweb have always provided me with excellent...”
Written on: 17/10/2010
Pickaweb have always provided me with excellent customer service and when technical help is required the issue is fixed very quickly and your always kept informed. I have 3 websites hosted with pickaweb and always recommend them to my friends who are looking for a reliable and professional service.
Great work by the team there on the tech side.
5 star in my eyes.
(read more)
★★★★★
“The best thing I like about them is simply the 24 hour...”
Written on: 17/10/2010
The best thing I like about them is simply the 24 hour chat support. Every single time I needed their support they were ALWAYS there. True at times they have difficulty finding the source of the problem but nonetheless they reset the settings back as before that makes life simpler.
Their package allowed me to put more than one website which is great because I got to learn more, experiment more and eventually become a good web designer.
I would recommend anyone wishing to take webdesigning...
(read more)
★★★★★
“I've been using Pickaweb for a couple of years and I...”
Written on: 15/10/2010
I've been using Pickaweb for a couple of years and I have had a couple of problems.
Mail stopped working and unable to access the control panel. But the guys on the chat support are simply amazing, every issue was resolved within minutes of requesting help.
The staff are helpful and friendly and are willing to answer any question I have got, no matter how silly I think it is.
Fully recommend these guys.
Keep up the great work and service.
(read more)
★★★★★
“I been using these guys for a while after...”
Written on: 08/10/2010
I been using these guys for a while after streamline.net complete wasted my time. I wouldnt say they are 100% but I will tell you as a fact they are the best all-round service on the market.
I contact them anytime of the day or night and I mean a TRUE 24/7 operator service 7 days a week. Awesome.
The operators themselves have become more helpful in the last year so I guess they have responded to some critics.
I think the only thing I would like is the option to pay per year instead of...
(read more)
★★★★★
“Pickaweb offers good and professional support both...”
Written on: 07/10/2010
Pickaweb offers good and professional support both with sales and technical issues. Their staff are patient and have good customer care orientation. They are polite and would tactically support in ways that also build a customers capacity where he/she may be lacking.
Keep it up guys. I just left one of the chat rooms. They are superb and the service is great and competitive.
(read more)
★★★★★
“great service - always helpful, always polite”
Written on: 28/09/2010
great service - always helpful, always polite (read more)
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Showing 31 - 40 of 134 Reviews
★★★★☆
“Pickaweb provides high professional service from...”
Written on: 05/09/2010 by demitag (1 review written)
Pickaweb provides high professional service from domain registration to web hosting.
The customer service experience is superb. The staff are very helpful and always at hand to help. A major gain from Pickaweb is the free online marketing course, that, no doubt sets a "novice" on the road to online success. Since dealing with Pickaweb, there has not been any downtime to adversely affect my business.
(read more)
★★★★★
“Great service and very helpful when you need them.”
Written on: 05/09/2010
Great service and very helpful when you need them. (read more)
★★★★★
“I have been using Pickaweb for a good number of years...”
Written on: 12/08/2010
I have been using Pickaweb for a good number of years now for a variety of facilities from Domain Name purchases through to Hosting. Prices are extremely competitive in my opinion and am willing to pay a little more with Pickaweb for some services than the cheapest of companies out there for peace of mind and knowing that I am able to get a much greater level of service.
Staff have always been friendly on the phone, email and via the online chat facility (personally I prefer the online...
(read more)
★★★★★
“I was with demon internet for years - they were cold...”
Written on: 02/08/2010
I was with demon internet for years - they were cold and unfriendly and the helpline was the put-on-hold while your still paying for the call routine. I tried others outfits but Pickaweb is the best. The instant emailing back-up is superb and the prices are the best too. I found another outfit matching these prices but there was no back-up just loads of written answers but no chance of an instant tailored answer to a question. Pickaweb is the best I have come across and I will stick with... (read more)
★★★★★
★★★★★
“I can write a lot -but this should suffice. I have...”
Written on: 12/07/2010 by gonedoolali (1 review written)
I can write a lot -but this should suffice. I have over 60 domains with Pickaweb (UK) for over 4 years. I have had nothing but great service and on the many occasions I have had toi get online help (I am not too bright) I have noticed staff take initative and bend over backwords to help. Great stuff -Nevver been let down. (read more)
★★★★★
“Fantastic customer service - especially late at night!!!”
Written on: 10/07/2010
Fantastic customer service - especially late at night!!! (read more)
★★★★★
“I have been a PickaWeb business account customer for...”
Written on: 29/06/2010 by TPCC (1 review written)
I have been a PickaWeb business account customer for quite a while now and to be honest I like to shop around every year to see what hosting company can offer me the best package for the lest money. Almost 3 years later I'm still with PickaWeb. Really are the best value for money and that is rare for a UK based hosting provider. Online 24hour tech help is out of this world, all the guys and girls at support should really give each other a pat on the back. I have never once called upon... (read more)
★★★★★
“Transferred domain to Pickaweb and received plenty of...”
Written on: 19/06/2010
Transferred domain to Pickaweb and received plenty of support. Email suggestions and tips were useful and the support team are terrific. 24/7 support much better than my ISP. Prompt email replies (thanks Pilar, Peter, Tony). The online chat support is excellent - many thanks to Rony for his patience and correcting my hosting mistakes. Recommended to my daughter and she is also very happy. (read more)
★☆☆☆☆
“Been with them quite a few years now.Whilst most...”
Written on: 18/06/2010 by pausten (2 reviews written)
Been with them quite a few years now.Whilst most things computer and web related seem to be maturing, & getting to be more reliable; - The opposite appears true with Pickaweb. - Dwon time seems to occur almost monthly.
It is down as I write 21:30 BST on the 18th June.
Last time they were down I submitted asupport ticket, but they never bothered to reply.
AVOID.
(read more)
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Showing 41 - 50 of 134 Reviews
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Veryunhappycamper's Response to VeryUnhappyCamper's Review
Written on: 08/09/2012
Finally, after waiting for over 4 hours (and I suspect my site had been off the air for several hours during the night before I tried accessing it first thing this morning), my website hosted with Pickaweb is back online. How long before it goes down again I wonder? I am now actively looking into alternative hosting solutions. Pickaweb had their chance but they have blown it.