Joules Reviews - www.joulesclothing.com

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★☆☆☆☆
1.3 / 5
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★☆☆☆☆

“JOULES customer service”

Written on: 29/08/2014 by gordonb53 (1 review written)

last year i had an unexpected quad heart bypass and whilst in Hull hospital my wife b and b'd as we were on holiday. ndimg some clothes she bought a dress from joules in Beverley; no prob with store - worn it a few timesand just washed it for first time. Prob; dress shrunk and llning didn't! Shop suggested contacting JOuiles as 12 monthds had passed - most unhelpful and had them escalate to management for a sympathetic gesture; not ecouraging but they wr e ringng me back by last tues 26th no… Read Full Review

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★☆☆☆☆

“No delivery twice”

Written on: 19/07/2014 by JalenRose (1 review written)

This is purely a review for Joules online as any time I have visited the shops it is a very different experience. I have ordered twice with Joules online and twice the package has not arrived. First time was for items worth about £100, after a few phone calls wondering where it is it was decided it was lost and refund issued. Second time had email saying it would be delivered on a Thursday. No parcel so I looked online tracking and it said delayed. Next day no parcel so call Joules, they… Read Full Review

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★☆☆☆☆

“Bad costumer service”

Written on: 22/03/2014 by Fruhligsglockhen123 (1 review written)

I order from this company before , And started getting their cataloge in the mail which included a discount code think 15% off and free shipping , So i went to order again and use my free shipping ( which was not expired ) And of course it didnt work , so i called them and asked if they could give me free shipping and 15% off , they were very rude , told e theres nothing they can do they will not give me free shipping :( I order from Boden so many times and only order with free shippping ( It's… Read Full Review

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★☆☆☆☆

“WHERES MY ORDER !!!!!!!!!!!,”

Written on: 29/01/2014

I ordered using next day delivery. Order never came . I contacted Joules after they had sent me an email to say that my order would be delivered by UK Mail. Joules then contacted Uk Mail to be told that there was no tracking number and they couldn't find my order. Bottom line I paid for next day delivery and my order was sent out by joules without a tracking number . I never received my items that I paid for . Have never experienced this before shocking poor service . Joules also informed me… Read Full Review

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★☆☆☆☆

“Buyer Beware!”

Written on: 28/01/2014 by Stef1541 (1 review written)

I ordered two sweaters from Joules in October. They were nice, but not quite my style so I returned them. About a month later I received a $43 bill from DHL for import duties for $200 in sweaters that I returned. The fact that you might have to pay such duties is disclosed in very fine print that no one reads. But it would seem that a more reputable company would include some upfront disclosure. Despite returning the sweaters, I still had to pay the fee… Read Full Review

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★☆☆☆☆

“No items recieved and not informed”

Written on: 24/01/2014

Ordered some boots from Joules website order went through ok deliverd to store 2-3 days. looked on website next day to order something else had a quick peak at my boots still in stock in my size. 3 days later heard nothing logged on to joules website boots still despaching so E mailed joules no reply 48 hours later however 8 days after ordering logged back on and found boots now cancelled. No explanation or Email phoned Customer services got through 25 minutes later 0800 number. Boots now out… Read Full Review

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★☆☆☆☆

“Passport requested for buying wellies!”

Written on: 24/01/2014

Joules customer service is some of the worst and rudest I have ever come across. I placed an on line order for wellies as my children like the pictures. The order went through and I then had an enail saying for security reasons I needed to send a scan of my passport!! i phoned immediately and said this was ridiculous and could i speak to the person involved -and they just cancelled my order- without phoning back. I then tried two weeks later to reorder as my kids were determined to have joules… Read Full Review

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★☆☆☆☆

“Worst online service ever- I never received my order”

Written on: 15/01/2014

I ordered 6 children's clothing items on boxing day, arranged to be collected at the Guildford store. I received an order confirmation. On the 15th January, still no items and no update. Went into the store and they couldnt help me. Called and listened to Take That on repeat for 30mins until I got through to someone. No decent call centre technology / wait information. Apparently my order was sent on the 30th dec but never arrived at the store. I asked for a full refund. Their click and… Read Full Review

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★☆☆☆☆

“Colours run in the wash”

Written on: 31/12/2013

Paid for next day delivery, waited in but no delivery next day. After contact with carrier told they had problems at the depot and would deliver the following day, so waited in again, this time goods arrived in the afternoon. They were a gift from my wife to me so when they arrived in clearly branded packaging this ruined the surprise, also packaging was open and as I did not want to ruin the surprise even more I could not check that items inside package were correct and all still inside the… Read Full Review

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★☆☆☆☆

“Still waiting for refund/response over a month later! ”

Written on: 22/12/2013 by Ng13 (1 review written)

I put through an order early in November 2013 for a gilet. Order went through, recovered a confirmation. Then I receive an email from Joules saying my order could not be processed. I called customer services and after being on hold for approx half an hour I was told my order had been cancelled and the gilet I wanted was now out of stock! The money had been taken for the item. After several emails to a personal email address of a customer service rep (as I was told the joules general email… Read Full Review

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★☆☆☆☆

“No idea!”

Written on: 21/12/2013 by JezT (1 review written)

Ordered a Joules onesie for my daughter for XMAS on the Monday. Ordered easily and with minimal fuss on their website which stated that size Small was in stock. 5 days later I get an email stating that they are now out of stock and they haven't sent anything, this now leaves me 3 days to find a replacement present. Won't be using them again or recommending them to anyone after such bad response… Read Full Review

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★☆☆☆☆

“Service - what service?”

Written on: 20/12/2013 by simmo1972 (1 review written)

Ordered an item on line and received an email from paypal stating the order had been received but payment would not be taken until processed. No confirmation received from Joules themselves. 1 week later still no development. 2 weeks still nothing. During this time I sent 3 emails - after giving up trying to get through by phone - asking politely what was happening. No response received at all. Gave up and purchased elsewhere. A terrible experience I will not be buying (or attempting to… Read Full Review

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★☆☆☆☆

“Avoid Joules Customer Service is horrible”

Written on: 18/12/2013

I would never work with this company. Horrible customer service they said I ran out of return labels. I have never heard of a company running out of return labels. I have tried server all times to return a few items and no response. The clothes might be cute but not worth the headache. Don't known how this company stays in business. I would give this company zero stars if I could… Read Full Review

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★☆☆☆☆

“Non Working CS Number and Cancelled Order”

Written on: 07/11/2013

I paid through their US site. Because they did not communicate or fulfill my order in a timely manner, the request to PayPal timed out and cancelled my order by default. When trying to fix this situation, I tried to call their 1-800 number and it led nowhere. It answered, but nothing. No message, no CS, nothing. Just dead air. So I emailed. TEN DAYS AGO! And I still have heard nothing. I inquired if I could pay by CC directly since they are so slow to fulfill orders and the request… Read Full Review

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★☆☆☆☆

“Abominable customer service”

Written on: 23/10/2013

I have never had such poor customer service. Their phone numbers do not work, they won't answer emails and the order is incomplete. And the one time I did manage to get through to customer service it was largely dissatisfying. When I ordered some wellies for my daughter it said nothing about a backorder and when the order arrived minus them I inquired and they said they were backordered. But no time prior to this had they informed me of this. Beware! Their clothes are lovely but are not… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 19/10/2013

I ordered a bag for my sister's birthday which never arrived and after several expensive phone calls which took over 10 mins each time for them to reply and having to reorder and pay for the bag 3 times, my sister still hasn't had her bag after over 3 weeks. Customer services have been rude and uncaring. I will never order through joules again and caution anyone else against it. Just horrid and there are better ways to spend our time and money… Read Full Review

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★☆☆☆☆

“Disgusting 'customer service' stuck up and...”

Written on: 29/04/2013

I recently purchased a babygro as a gift from a Joules store in Salisbury- now I don't know about you but at £18.95 it was quite a lot for what it was to start with. I then purchased the co-ordinating hat online THE SAME AFTERNOON. 10 DAYS LATER the hat has not been delivered!!! Customer services were beyond rude over the phone and this overpriced gift is now redundant as the co-ordinating part has not arrived. I am so upset with Joules and have send another email to them. I imagine I'll get… Read Full Review

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★☆☆☆☆

“Avoid ordering from Joules at all costs”

Written on: 02/01/2013

I placed an order from Joules online on the 22nd December 2012, the following day one of my items was half price so I emailed them and no response, by the 31st December still no delivery or reply to my complaint. I then called their Customer service number!!what a total waste of time, I was informed my order was in the picking department so I said that it was outrageous that I was being charged double for an item that I purchased 9 days ago and she responded Tough you will just have to send it… Read Full Review

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★☆☆☆☆

“Will not be using again.”

Written on: 17/12/2012

I ordered 3 items from Joules which were going to a Christmas present.I had to send them back to exchange for a different size.I patiently waited 10 days for any correspondence & received a refund but no exchange confirmation. I waited another 7 days & contacted the 0845-premium rate number for customer services, I tried 3 times, waiting up to 10 minutes each times only to be told my items were now out of stock & wouldn't be available… Read Full Review

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