Brown Bag Clothing Reviews - www.bbclothing.co.uk

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★★★☆☆
2.6 / 5
16
38% of users recommend this
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Latest Reviews

★★☆☆☆

“Longest refund wait ever ”

Written on: 23/04/2015 by Jasper422 (1 review written)

bought many times off this website and they are very good at selling clothing cheaper than in shops and delivery is good. Problems when returning items as faulty as they make you wait 5-7 days for them to recognise you've sent them a parcel then another 5-7 days for them to check if your parcel is actually faulty which I'm currently 6 days in waiting, in total I've been waiting about 13 days and they haven't even told me my item is faulty yet. Not good enough at all I feel as if they are hoping… Read Full Review

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★☆☆☆☆

“Customer Service Stinks”

Written on: 26/02/2015

Customer service department are unwilling to listen to customer issues. The lack of empathy shown to a genuine and reasonable complaints is unsatisfactory. Stop offering money off incentives to entice regular spending, sort out your customer care staff and demand that they have possitive attitudes towards any concerns raised. Customer satisfaction will ensure loyalty, rather than any discounts or seasonal offers… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 24/02/2015

Ordered some trainers for my hubby for Christmas, they didn't quite fit, so I sent them back. They did refund me in a timely manner, but deducted the original £4.95 postage charge from my refund. So in essence I lost out on £4.95 (I checked my paperwork, and yes, I did pay for the parcel to be sent to me and I did pay £5 to return it to them). I contacted them to ask why. They ignored the email. I've emailed again, I suspect they'll ignore that too! I understand they have to restock the… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 20/01/2015 by mike2527 (1 review written)

i purchased a lacoste jumper - it was too big for me so i returned it the next day. Tracked the return via royal mail and it arrived at their warehouse on the 3rd of January.... I did not get my refund until the 19th and I had to open a paypal case to get it. shocking service avoid at all costs… Read Full Review

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★☆☆☆☆

“Will NEVER use again!”

Written on: 06/01/2015

Using the order service for the 1st time, i am seriously unhappy at the treatment i received. The item i ordered was not suitable therefore i returned it as advised by the call handler. Days passed without even an acknowledgement of the returned item from bbclothing com and I eventually had to email to query if this had even been received. No reply was received and I chased again. And again. It took DAYS to get a reply which was useless and moments after receiving this email, i received the… Read Full Review

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★★★★★

“GOOD ONLINE SHOP”

Written on: 27/12/2014 by Ishy60 (2 reviews written)

my order was delivered within 5 days all for the cost of 99p shipping great shop great quality nothing more to say… Read Full Review

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★★★★★

“GOOD ONLINE SHOP”

Written on: 27/12/2014 by Ishy60 (2 reviews written)

my order was delivered within 5 days all for the cost of 99p shipping great shop great quality nothing more to say… Read Full Review

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★☆☆☆☆

“avoid online buying”

Written on: 20/11/2014 by Kaelynx479 (1 review written)

They are selling stuff online which they don't have in stock. Don't buy online from them if you don't want to be disappointed later… Read Full Review

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★★★★★

“Great experience with BBclothing.”

Written on: 20/08/2014 by 286Ross (1 review written)

I've nothing to complain about, great price, home delivery, my perfect shoe size...will do BBclothing again for sure. THUMBS UP HERE. … Read Full Review

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★☆☆☆☆

“Bought six items of clothing , only kept one returned...”

Written on: 25/07/2014 by Flanagan1994 (1 review written)

Bought six items of clothing , only kept one returned two for excahge and two for refund. Got exchanges through , checked TEN workingdays later and no refund , sent 3 emails which were ignored. Called them and was told yes it had been passed to accounts 4 days ago unsure why I want credited and that it would be done same day...two days later nothing, this company should not be allowed to operate… Read Full Review

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★☆☆☆☆

“Useless System In Place!”

Written on: 21/07/2014 by vpMcConnell455 (1 review written)

I put an order in online on Tuesday with the website promising next working day delivery. I didn't receive any order confirmation email, any order update email, or a delivery update email. I had to call customer service on Friday asking where was my order and they said it was a communication and they will get back to me as soon as. I still wait for an update… Read Full Review

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★★★★★

“Extremely pleased with my products and service!!”

Written on: 19/07/2014

After placing an order with Brown Bag Clothing for the first time, i was very pleased with the delivery service! I was updated every so often as to where my parcel is and when it will arrive and it was in fact very accurate! I am very pleased with the product. Usually when you order products you may find little marks or issues with the product but after thoroughly examining the products i could not find a single issue with the product. My garments arrived fully packed and covered and in… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 08/04/2014 by Flowerman123 (1 review written)

I have been shopping with brown bag for almost ten years. they have always delivered well and I have never been disappointed with their service. untill, a hitch up happened which left me no option but to deal with their customer service team... Desperate for a pair of £90 jeans to wear the next day, after being misinformed of its availability and having paid extra for next day delivery, i was told after 5pm on that same friday that the item is out of stock i.e no jeans for my special… Read Full Review

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★☆☆☆☆

“They state they do not take funds straight away...”

Written on: 15/12/2013

They state they do not take funds straight away however they do! If your item cannot be delivered for whatever reason, they DO NOT REFUND you. When you attempt to contact them. They ignore all emails. I do not recommend anyone uses this site… Read Full Review

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★★★★★

“best place to shop”

Written on: 16/11/2012 by Jancop (1 review written)

Just purchased 6 items from Brown Bag clothing. Speedy free delivery with exact time of arrival given. Items excellent quality, size and description accurate. will definitely shop here again… Read Full Review

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★★★★★

“This site has gone right down the pan after the recent...”

Written on: 04/11/2010 by swiftkidd (5 reviews written)

This site has gone right down the pan after the recent removal of Lacoste. Yet I still rate them high as I'm grateful for the Lacoste products they once stocked. This Retailer is NOTHINK WITHOUT LACOSTE!

A recent email suggests they was no longer permitted to sell Lacoste at discounted prices, Weather thats true, or just a cop out why remove Lacoste altogether ? ? ? ? ? ? ? ? ? ? ? ?

I'm not happy with the alternatives provided such as Woodhouse the style is completely different High End… Read Full Review

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