Prima Rent a Car, www.rentacarprima.com

★★★☆☆
3.3
73.0% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Prima Rent a Car, www.rentacarprima.com - Ask a question now

Media Gallery for Prima Rent a Car, www.rentacarprima.com

Refine your search

Showing star rating of:

(cancel refinement)
  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

“DONT drive with Prima Rent a Car!”

★☆☆☆☆

written by on 16/12/2015

Think twice before concidering to rent a car from Prima Rent a Car. This company seems really really nice and they tell you they have the besrt service but this is NOT the true. I have used the company I'm a real costumer and below what the have told me and my answer to this: We are not car hire brokers NOT AT ALL = The best and fastest Malaga Airport Service VERY POOR = Own fleet of vehicles THIS IS OK = Fair fuel policy : Full/Fulll NOT CORRECT - Clear and honest price policy VERY POOR = Home and Hotel Car delivery THIS IS OK = Open 365 days a year NOT AT ALL = Special Conditions for frequent clients TO be hornest Prima Rent a Car in Malaga Spain screw totally up my stay in Spain. THey makes a lot of promises but fail within all. THe worst thin bout this car comapany is that they are so few and they don't want to deliver anything when it really matter. To give you my story short: I rent a small car named OPEL CORSA ECO at Prima Rent a Car in Malaga. This rental car store in Spain looks pretty good and they where really nice the first day but no discount - but I can go with that. The woorst thing is that I end up to cancel my flight and even have to pay several hundres of Euro more cause they did NOT offer me any kind off service cause I have to take a flight early in the morning (7:00 from Malaga Airport). After a lot of talk (email and phone) Prima Rent a Car reject first all and then they offer me to pick up the car within to short time and they actually knew that this was impossible for me, cause I was around 90 km away from Prima Rent a Car location in Malaga versus Marbella where I live 30 km away from! I end up to cancel my flight (around 100 euro extra to have a new) and then I have to use time to cancel all my agreements and time to setup all the news again and some are not still finished. They talk a lot but they really deliver a POOR POOR car rental service and I would NOT recommend this company to any going to rent a car in the south part of Spain.

Primarent's Comment

Written on: 02/03/2016

Dear Sir/Madam :

We are sorry to hear that you where not fully satisfied with our services. We take the feedback of our customers very serously, and will use your comments to correct and improve our service.

Reply to this comment
Was this review helpful? 0 0

“False charges ”

★☆☆☆☆

written by Susandevine on 29/05/2015

Do not use this company I hired car 14/5-23/5 good service and car delivered car back to airport prima rep was asked to check car by myself advised car no issues...I knew there wet none!! Arriving back this week received email informing charge 100 euro for DAMAGE....they will not return call, answer call or reply to email ....SHAM STAY AWAY!!

Primarent's Response to Susandevine's Review

Written on: 06/11/2015

Dear Madam : First of all sorry for not putting on public display the answer to this matter before, but we had no knowledge of this claim being put on this site until now.
Just as an update we would like to point out that the matter was solved some months ago and the moneis have been returned, as you already know.
The reason as you know was and admin mistake since another car of our fleet with similar number plate had had a damage that day.
Again we apologice for this, and refer to the other reviews on this site, google, and tripadvisor to give a realistic view of our company and services.

Prima Rent a Car Management

Reply to this comment

Primarent's reply to Primarent's Comment

Written on: 02/03/2016

Dear Mrs. Devine :

We are sorry to hear that you where not fully satisfied with our services. We take the feedback of our customers very serously, and will use your comments to correct and improve our service. If any charge was done in error, it will be inmediately refunded.

Reply to this comment
Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by mrijnhart on 3rd May 2014 Report this content
Do they also rent bikes?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

overview