Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 11/08/2014 by Angel1955 (1 review written)
bt vision is awful every time they make changes I lose bt sport for 2-3 days customer service is terriable and not even located in the uk all they say is I understand your frustration this must be on a wall in ther office as all there people use the same frase I would not recommend this product to anyone… Read Full Review
Written on: 29/06/2014 by hywel (22 reviews written)
BT Infinity is great - with lots of hotspots/shared wifi round the country and excellent speeds, but BT TV is not so good. As others have said, there are pauses, recordings that don't work and because so much of the programming comes from your internet connection, if that is down then no more programs. The remote control is complicated and freezing is common. Much as I hate Sky prices, they have pretty much got it sewn up in terms of a usable, reliable and intuitive interface, I have just… Read Full Review
Written on: 14/06/2014 by csgohan4 (4 reviews written)
Had this for 18 months, constant crashing, lock ups, lost recordings, not worth the money I paid for. On top of this on Renewing they said if you cancel your subscription you won't be able to use your box anymore is complete garbage… Read Full Review
Written on: 21/08/2013 by Danielle1982 (1 review written)
Bt vision is quite possibly the worst product I have ever purchased. Has not worked tidy from day 1. Always freezing, switching itself off, even films I have paid for freezing. Now it is so bad I cannot watch a singal programme without it freezing. Also the bt customer service is the worst I have ever had to deal with. I thought Sky was bad but I am going back to them, the lesser of 2 evils I guess. I would advise anyone thinking of switching to Bt vision to stay with sky or freeview as it is a… Read Full Review
Written on: 12/08/2013 by bitza1234 (2 reviews written)
I took this package out based on a promise that BT would evaluate the signal strength and assure me that it would function fully. BT engineer did check and assurance was given that it would work. The following day things started to go wrong. BT sent engineer after engineer out to problem shoot and still no joy. We are tied into a 12 month contract that we cant get out of without paying a penalty. Before making the next statement I would like to make it very clear that I am in no way at all… Read Full Review
Written on: 02/08/2013 by Disappointedofliverpool (1 review written)
BT vision apparently 'upgraded' What a joke. The red button for all updates has gone. We recorded a series before going on holiday and a critical second episode failed. No explanation or reason why. The promotional material implies you can watch a current series, but how. Selecting a search on the TV and guess what nothing.... RUBBISH… Read Full Review
Written on: 16/07/2013
As an Olly Murs fan, I would like to listen and watch his music videos, and as 'busy' and 'thinking of me' are my two favourites, I couldn't seem to find them. They were on there before, but now you've got rid of them. If you're gonna have music videos on there, you might as well keep them! Of you want to get rid of songs, get rid of Justin Biebers because his are worse than Ollys! And you can't they busy and thinking of me are getting old, when please don't let me go is still on there, and… Read Full Review
Written on: 02/04/2013
This TV service is so poor , which combined with an atrocious customer services team who now have resorted to lying, meant that I have just paid £500 pounds to terminate this joke of a service, that's how bad it is . When I return to Virgin however I will save more than that over the first year .BT you have now lost a customer for life, and I really hope you all expire painfully of Ebola… Read Full Review
Written on: 24/02/2013 by Dazrickard (2 reviews written)
Only good for watching normal tv. Try purchasing a film or watching anything on the I player and the picture just freezes all the time. We have BT fibre broadband which is great, so that's not the problem. This has been put on the market when it doesn't work properly. Good luck trying to get help from the chilled Indians when calling the helpline. Avoid this item. I will be getting a refund… Read Full Review
Written on: 20/07/2012
Bt vision is getting better , the new improvements make it alot more easier to use and the selection of on demand content is really up to date and theres plenty of it, all which you can watch when you want to watch it… Read Full Review
Written on: 29/04/2012
Had Bt vision a couple of years ago in a rented house and enjoyed the chance to watch a whole series over a couple of nights so when I moved thought I would have it again only to find that you have to pay for just about everythng eg. to watch America's Next Top Model is £1.10 per episode!! The film choices are terrible and there is nothing interesting free!! Do enjoy ease of recording especially a series but dare say I could do that with a decent DVD Recorder. REally wish I had not signed a… Read Full Review
Written on: 22/04/2012 by Grayray39 (1 review written)
I am about to cancel my BT Vision box, complaining to BT only gets you into a frustrating argument with an operative called 'Nigel' in an Indian call centre.Over the last 12 months I have spent an inordinate amount of time trying to get the picture in sync with the audio, giving it that authentic look of the 'Monkey' oriental tv programme from the 1970's (for those of you old enough to remember!). It really bugs you when Patrick Jane talks and Lisbon's voice comes out of him..(the Mentalist).I… Read Full Review
Written on: 07/02/2012
Bt vision is very disappointing. The films that are free are usually on freeview anyway and all the other features are nothing special. The guy who installed the box had to ring the exchange and literally beg for our connection to be uncapped from 60kbps LOL, otherwise bt vision wouldn't have worked, we're now at 700kbps which is still shocking considering what the national average is. We've had so many problems with BTs services Overall e.g customer service, Hardware, incorrect charges etc. I… Read Full Review
Written on: 04/04/2011
Now really!!! dont get bt vision. if you feel the need to contact india everyday for meaningless conversation then this might be for you......well its better than watching the drivel that bt supply, if you can see it for the blocky pictures or you have 3 hours to watch a 90min film due to it freezing.... more infuriating than listening to the ex-wife… Read Full Review
Written on: 22/01/2011 by MAGER68 (3 reviews written)
Brilliant until it goes wrong and then try and explain to the Indian call centre and you've had it.
Everything on mine works except 'on demand' so can't watch anything other than live tv or what I have recorded, so no films, catch up or any HD.
Complaint lodged end of October, endless calls to India, no use, and then finally flagged up to the UK 'Escalation Centre' who are very good at calling you with updates saying they are still working on it.
Not fixed for Christmas, still not fixed mid… Read Full Review
Written on: 17/01/2011
We have Bt Vision and broadband and they are constantly going off. the box broke through no fault of our own and they charged us for another whihc seemed unfair.
I also rented a film which went off half way through and 6 months down the line and several phone call and a written complain later we still have no refund!
The only reason we are still with BT is because our road cannot connect to Virgin and Talk Talk are worse ! If you can get Virgin and/or afford Sky. then go with… Read Full Review
Written on: 23/12/2010 by Zaradann (5 reviews written)
Firstly, I didn't have any freeview channels until I bought an extra aerial as, unlike the other TV providers like Sky, BT do NOT install an aerial. I had to pay an additional £250 to get an aerial installed before I could watch "normal" TV.
The films are very expensive. Lots of bad 70s and 80s films like "Flashdance" or "Krull" cost £2.99 or £3.99. The "free" films are appallingly bad with nothing new or recent available.
I have changed back to Sky as, for a lower price, I get many more… Read Full Review
Written on: 08/12/2010 by MarksJOnes80 (2 reviews written)
BT Vision is good value for money and over the last 6-9 months has been adding more TV shows that you would normally get on boxset which is good. Sky Sports has been added now too so overall, its getting better although I don't believev its up there with Virgin just yet and there is no HD channels, not even the ones you get on Freeview?
Another grip is that BT customer service is hit and miss and seems to be to the extreme in that you get someone really helpful, or someone you would like to… Read Full Review
Written on: 12/11/2010 by jonesy321 (1 review written)
I have had BT Vision gold package, for nearly a year, although in the beginning found the service excellent, then however started to notice that the programmes and series were started to be repeated, then the films started to be repeated, it has got to the stage that 80% of what is now on bt vision i have already viewed throughout the year, i queried this with cust serv, and to sum up they told me if i didn't like it then i could end it, but to do so it would cost £432.27 so to sum up bt… Read Full Review
Written on: 05/10/2010 by 1311225684 (2 reviews written)
Excellent quality, user friendly hardware. Series link remembers programmes that even I forgot I liked! Obviously no good if you want Sky movies or Sky sports, but we don't, and it's so cheap in comparison to Sky! The on demand rental stuff is handy too - especially when a lot of "catch up" type stuff is free. Wouldn't change it for anything else. Marked down on Customer Service only because I've never had to call them… Read Full Review
" Appalling customer service. " Read More
Written by kpf1309
" 21st Century tv at its worst " Read More
Written by steve clifford
" Best TV service provider " Read More
" Terrible warner " Read More
" BEWARE! The Worst Customer Service Experience Ever! " Read More