Nottingham Volkswagen, Daybrook, Nottingham Reviews

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★☆☆☆☆
1.4 / 5
From 6 reviews
17% of users recommend this
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  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“service”

Written on: 29/08/2012

my Husband took out 61 plate touran for a service when er arrived we was told there was a recall regarding the turbo on our touran nothing was mentioned in the phone call also we was told it would take about 1hr on arrival we was told to collect the car in the afternoon and when questioned regarding the phone call saying it would take 1hr the gentleman said we already have other bookings and was not even offered a courtesy car staff very unhelpful after 3 half hrs later we went to collect our… Read Full Review

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★☆☆☆☆

“Day Light Robbery”

Written on: 13/04/2012 by samro72 (1 review written)

I had to go there to get out one of the stuck locking wheel bolts and was charged £96 for 1 hr labour and parts; okay, no problem. They then called me and said they did a check on my car and that i have 4 faulty injecters which had been recalled by vw, and will be replaced free of cost; fair enough. But when i went back to pick up my car i am told that the engine cover is missing! I had to speak to the manager there , who turned out to be disgustingly rude and unprofessional. When i said That… Read Full Review

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★★★★☆

“Good service”

Written on: 17/03/2012 by AJB23 (9 reviews written)

I've been taking my car here for services, MOTs and repairs for about six years and have only good things to say. Prices are competitive and have no complaints about the quality of the work. The staff in the service department are always helpful and update me on the progress of the work being done. What a shame this hasn't been the experience of others but I can certainly recommend them. The only negative is that I live on the other side of town to them but that's an example of how far I'll… Read Full Review

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★☆☆☆☆

“I WENT TO THIS CENTRE TO BUY SECOND HAND CAR. CUSTOMER...”

Written on: 06/03/2011

I WENT TO THIS CENTRE TO BUY SECOND HAND CAR. CUSTOMER SERVICE 0/10 AND I WAS TOLD TO GET A CALL IN TWO HOURE BUT I GET CALL AFTER 5 DAYS SAYING IF I AM STILL INTERESTED TO BUY THEIR CAR.... HAVE A LOUGH. I TELL U NOW PLZ TRY ANOTHER DEALLER IF U THINKING OF SPENDING HARD MONEY… Read Full Review

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★☆☆☆☆

“My car has been back and forth to these jokers seven...”

Written on: 05/12/2010

My car has been back and forth to these jokers seven times in seven weeks. It initially went in for a service and since then has had a catalogue of problems which have not been fixed properly. Customer service is laughable and the whole attitude seems to be to screw the customer for as much cash as possible without doing anything helpful in return. Before going in to Daybrook I felt I could rely on my car and now I wonder every time I go out to it whether it's even going to start. Avoid… Read Full Review

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★☆☆☆☆

“Nottingham Volkswagen failed to correctly diagnose...”

Written on: 05/02/2009

Nottingham Volkswagen failed to correctly diagnose electrical fault despite having the car in repeatedly for the same problem. They appeared to just reset the computer, wash the car and return it. The problem would then recur after about 20 miles and the car would have to go back. Eventually charged over £200 to replace a sensor which failed 10 months later and the problem recurred. While the car was in and out of their garage, without them being able to diagnose the fault, the alternator blew… Read Full Review

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