Garage Door Spares, www.garagedoor-spares.com

★★☆☆☆
1.7
18.0% of users recommend this
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“Horrendous Customer service ”

★☆☆☆☆

written by on 15/10/2023

Do not buy from this company! I purchased 5 gate remotes as advertised on ebay and received one .Upon querying the location of the remaining 4 remotes, I was astounded by the horrific spew of insults that came in form of a response. The advertisement and delivery note stated 5 remotes for the price specified. However their customer advisor stated rudely that I was not receiving the other four, due to the amount I had paid. To clarify I paid the full amount asked for 5 remotes on eBay. They have falsely advertised 5 remotes and have only supplied one. The abuse and falsehood I received over messages would put a seller to shame. They have told blatant lies about me phoning them which is not true. They have now removed the post but are refusing to supply the remotes and are refusing to fix the issue which could have been easily resolved.

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“Faulty towers customer service ”

★☆☆☆☆

written by Stefaz12 on 17/06/2023

Do you know what it’s worth ringing this guy just to find out how bad it is! It’s that bad it makes you laugh! can literally picture this as a scene from faulty towers, this has to be a joke of company for sure! Rang for a bit of help to point me in the right direction and a problem with a garage door with hope of buying the parts required! didn’t even get this far he was so rude it was unbelievable! The conversation went……. “gave him my name and said I’ve got a customer who has a really old concrete pulley system garage door” he stopped me short and said what make is the door……. Then went into a massive rant about how he’s been doing this for 25 years and I was wasting his time! I hadn’t even spoken at this point after my opening sentence! I challenged him when he had finished to say I’m asking for help to identify the door so I can order the correct parts…….. he simply just hung up was left gobsmacked! don’t think he will last another 2 years if he keeps this level of customer service up! With all social media and reviews it won’t take long for it to catch up with him! Seriously though it is worth ringing him just to listen to his customer service, again can only be described as a comedy sketch, if nothing else it will pee him off with the phone constantly ringing ????????????????

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