Docklow Pools www.docklowpools.com
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“I have to concur with other reviewers. We stayed in a...”
★★☆☆☆
written by on 01/05/2011
I have to concur with other reviewers. We stayed in a cottage, which is advertised as 'luxury' LOL but which was dirty and smelly. The bed was well worn and uncomfortable. We ate in the restaurant twice, the food was poor quality and overpriced. The entertainment in the bar, (twice a week) was laughingly poor and the entrance to the bar, a very serious health and safety risk!
The fishing was poor. The whole area was unfinished, difficult to navigate on foot and no disabled pegs!!! I also agree with the other reviewer who said it was clicky, it is, very!However, we did speak to some regulars who said the place is going to rack and ruin and they won't be going back. NOTE to management, the bait you say is banned, is so obviously being used. Won't be going back. There are much better places around.
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“Docklow is a great looking venue. The staff however...”
★★☆☆☆
written by on 30/03/2010
Docklow is a great looking venue. The staff however appear like they don't want visitors on property. The friendliest member of staff is the dog. There are also numerous hidden charges. I wouldn't recommend it as a holiday, maybe just a day ticket water.
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“Docklow Pools is aso a very clicky place if your face...”
★★☆☆☆
written by on 03/08/2009
Docklow Pools is aso a very clicky place if your face fits you are ok, i will not go there again
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Guest's Comment
Written on: 21/06/2011
We have been visiting "docklow pools" for the past ten years,
and have always found,accommodation,management,entertainment to be first class.
As to the "clikckyness" it is actually called friendship,attained by helping each other ,laughing and joking,and enjoying the comapny and of course the brilliant fishin.
we will come back as long as we can.
wynne& lol liverpool.(scouse power)
Trw4's Comment
Written on: 21/05/2019
Spot on mate, couldn't have said it better myself.
Fishing was very poor, well presented pools don't get me wrong but was very hard to catch fish. The room we had was filthy, had no hot running water and bath was all smashed in.
After leaving Docklow one night earlier than we should have, we left a review on another site and was contacted by the owner. He actually threatened we were to take it down or he will take it further. Obviously we refused, we are entitled to leave our thoughts after spending our hard earned cash on a visit, he then said we're banned from ever returning, not that we had any intention of returning but thats beside the point.
I honestly couldn't agree more with all your points, its shocking. You can read my full review here too;
Hello guys,
If you're thinking about booking at Docklow pools please read this review very carefully, I thought I'd be done after my last review but the owner got in contact and things took a turn for the worse which is why i'm leaving this one.
We arrived at Docklow as part of a birthday gift for myself and my father, both born within 10 days of each other in May. Shortly after leaving the previous review on here, we were contacted by the owner of Docklow pools. I've never ever been spoken to by anyone so rude in all my life. You'd think as a business owner, you'd want to listen to customers experiences and fix the problems + welcome them back in the future.
Unfortunately we had the complete opposite. Due to leaving a little negative but very truthful review, Jonathan decided to ban us from ever fishing at Docklow again, which is fine because after our experience, we never planned on returning.
I'll now go into detail as to why our experience was so unpleasant which had nothing to do with the bad weather may I add, we absolutely love fishing and fish in any weather when possible, we were prepared for it before arriving. Rain can't stop anyone fishing, that's what Umbrellas are for!
Fishing side of things, Docklow is very well presented, lots of pools in short distance of each other with plenty of parking spaces. In terms of catching fish, well, it wasn't great I have to admit but maybe that was because of the weather. Don't get me wrong, we caught a few but we've fished at many better places.
The main issue we had with our experience was the accommodation, which was absolutely filthy first and foremost. I spoke about this in my last review but will go into more detail. Our 3 night stay at docklow cost £400, considering a day ticket is £6 that's far from cheap if you ask me, that's also without breakfast.
Upon booking at Docklow pools, we were recommended the property 'Kingfisher', we had no clue on which property to go for but we were assured by staff it was fantastic and highly recommended, so we went for it.
My god, what a mistake we made. Let's start off with the basics, well, I would if we had the basics. No hot water in our property, which we didn't realise until a night into our stay. Weather was awful, which didn't bother us in the slightest, but after a long day fishing in the rain, you'd expect some nice hot water once you get back, we had nothing, cold water only for both sets of taps from the sink and bath.
Living space which was very tiny, was also freezing cold once we returned. First night we tried the fire which wouldn't work, so we spoke to a member of staff, Laura, who came straight over the next morning and fixed it for us. Laura by the way was very, very welcoming from the moment we arrived in docklow. She's an absolute credit to the company & after being spoken to the way we did by the owner, deserves way better. The property, which we were told had a shower for us, only included a bath. Wasn't a massive issue but showers are much more convenient. The issue was, not only did we have no hot running water through our property, the bath was also all smashed in and very dirty, made from the cheapest plastic going. Toilet was also filthy and had no toilet seat. We had to give the bathroom a good clean from the moment we stepped foot in there, something which should have been done for us upon arriving.
There were a few lamps throughout the property, which only one actually worked, lightbulbs hadn't been changed for years it seemed, we were starting to wonder what we actually paid for.
We were told breakfast would be served at 8am, great. As soon as we got changed we headed in for breakfast bang on 8, got turned away and told to return 30 minutes later as they have no chef for the day. We wanted to get out and fish as soon as possible but there were nothing but problems.
After ringing him up after returning from docklow ONE NIGHT earlier than we should have, yes things were that bad (We would have spoken to him on site but he was nowhere to be seen, multiple times we asked to speak to the manager in which we were told he wasn't available, I can see why)
So in the end we just returned home and gave him a phone call in which we explained to him just how poor the property was and that we didn't even have the basics like hot running water. Laura was also with him and she told us there was a plumber on site. Fair enough maybe we should have looked for the plumber but we're there to fish, not to chase plumbers, chefs, or members of staff to fix the fireplace and various other issues.
He then threatened that we were to remove our review about Docklow or else he will take things much further (whatever that means), which we were very taken back by. My mother actually cried after he gave her a phone call, like me she had never been spoken to so rudely on the phone. All she wanted to do was ask why we didn't even have the basics in our property, why it was so filthy and we she was recommended that property upon booking for us. Not once did she ask for a refund, she just felt very bad for both myself and my father as it was booked as a birthday treat.
This is meant to be the owner of Docklow pools, he was talking far from professional to each and every one of us. I'm not sure how the business is still going if he speaks to all his customers like that. Like I mentioned above, most owners would want to listen to the problems and put things right, welcome you back and promise a better experience, after all its the customers which are keeping his business alive.
We of course refused to remove the review, why would we? It was nothing but the truth and we wanted to inform the rest of you before booking anything here, if we knew how bad it was we would never, ever have visited Docklow pools. After telling him the review wouldn't be removed, he actually said we're banned from ever returning to Docklow pools and slammed the phone down on us. Like I said, i've never ever spoke to someone so rude.
Like I said, it was a birthday treat for my 26th and my Dads 60th (Not sure where he's got 40 year old man from) which my mother booked for us, as we absolutely love travelling the country to fish. This was by far the worst experience we've ever had, it genuinely felt like we were in the 1950s, even a caravan would have been way more luxurious than the property we were recommended.
If any of you guys have any more questions regarding our stay, please get in touch, I'd be more than happy to answer any questions you may have. Also if you do plan on going to Docklow and are unsure of where to fish, what bait to use or anything like that, give the tackle shop on site a visit, the man who runs it is very friendly and can't do enough for you.
I have also attached part of the email we received shortly after leaving our last review, you can see for yourself what I've said above goes hand in hand. Banned from returning because we wouldn't take the previous review down, such a shame but we had no intention of ever returning.
Stonkerb's Comment
Written on: 04/02/2013
Been to docklow, three times and never had a problem. (Name removed) has always gone out of his way to help and make us feel comfortable. The fishing is second to non too as there are so many alternatives to choose from and information is always made available ask (names removed) in the shop and they will put you on fish. The banter is good too and lighthearted and friendly. The cottages are not five star granted, but we are fisherfolk with all our junk. Incidently you get a lock up for yout tackle too , so tackle is banned from the accomodation. The cottage we stayed in was clean and comfy. My wife said "cosy" and she wont stay in a dump. Im sure if you had a problem and talked to him, he would have dealt with it. We are giving it the thumbs up and actually im going to book tommorow. Tight lines all. Steve and Sarah (Manc Power)
Guest's Comment
Written on: 14/07/2011
I have to agree with Winn and Lol..clicky it is not..every one each time we go are so friendly and its different people each time..if you don't want to join in with the banter it will seem clicky....as for eating in the restaurant..if it was as you said bad first time you went in ..why did you go a second time..or were you after a free meal if you complained..some people make complaining there hobby..it is so it usually results in A..a free meal..or B a free holiday...Docklow pools is one of the best places around..for fishing and making a lot of friends..we most certainly will be going back again and again..just a small poing..the cottages are sparkling..every thing you need to enjoy you fishing holiday..