Remus Property Management Reviews
Latest Reviews
★☆☆☆☆
“Corporate bulldozer. Horrible customer service.”
Written on: 23/05/2013 by Jdaw1
Remus have caused me nothing but trouble as a tenant in a block they manage in high Wycombe, buckinghamshire. Upon having Internet installed into my flat, the engineer had a trouble finding a working phone line. I transpired that all 4 phone lines in my property were wired spereatley and 3 of them were not connected and the wires just disapered into the building. When I called Remus to find out what was going on in was told that they did not hold the building plans for the property. WHICH... (read more)
★☆☆☆☆
“Looking after Remus not there client”
Written on: 20/05/2013
They lookafter the Aqua building in Poole. Well they colect money and thats about it. They wont return calls, dont respond to any messages. Full of sh1t and have cost me a fortune... Not one good review on here its about time they were exposed for what they are. (read more)
★☆☆☆☆
“Shocking Treatment ”
Written on: 15/03/2013
I am an ex employee and the way the company treats the "paying customer" is shocking insults when the phone is put down on tenants and landlords alike.They do not know the meaning of the word professional (read more)
★☆☆☆☆
“Avoid REMUS”
Written on: 12/03/2013 by RippedOffandFedUp (1 review written)
I am thoroughly disappointed with this company. They are charging me £1100 per year to 'maintain' a new build property with a 10 year NHBC guarantee. It's not like there is even a lift! just 3 flats in a block which is essentially a large house with a tiny garden. That is over £3,000 per year! I have found them to be incredibly rude and they refuse to answer questions about how they are spending my money. They charge for non existent services and create other charges that should be part... (read more)
★☆☆☆☆
“Beware of extortionate fees”
Written on: 07/03/2013
If you're buying or renting a property that's managed by Remus, be afraid - be very afraid! We pay over £900 a year to Remus - and all you'll get for your money are (very) occasional site visits (they come during working hours though, so don't think you'll ever get to meet your property manager) and a nasty surprise when you receive your end-of-year accounts. We've just had ours through the post, demanding £400 they hadn't previously budgeted for is paid within 28 days. That is an... (read more)
★☆☆☆☆
“useless”
Written on: 28/02/2013
own a freehold house where remus are responsible for shared areas , ie courtyards , lighting , open spaces , whenever you ask them anything , you get no reply and even changing a light bulb in a courtyard seems to be beyond them , total waste of time and money ( 200+ per year ) but we are stuck with them , or are we . Is ther a way of changing management company that anyone knows of (read more)
★☆☆☆☆
“Irresponsible company”
Written on: 31/01/2013 by nick_gyg
I'm living in a flat which managed by REMUS, my bike was stolen from the inside bike rack. Any me and police ask them to show the cctv but just got answer they are now working, sorry bye. (read more)
★☆☆☆☆
“Remuns - Cowboy Company”
Written on: 30/11/2012
I've been living in a Remus managed block of flats for a few years now under Remus management. Recently we have developed a bad roof leak (as we are in the top floor flat). We informed Remus 3 weeks ago and so far the leak is still not fixed. Water is pouring in and has got to the stage where we will have to move out. Daily phone calls seem to be going no where and we're not sure what to do next! (read more)
★☆☆☆☆
“Interfering, bullying, nannying rip off merchants”
Written on: 12/11/2012 by Christoff330
This company is absolutely horrendous. I rent my flat from a very helpful, reliable landlord who pays a small fortune to this company in management fees. All he seems to receive in return is letters pestering for payments he as already made. And all I receive are patronising, bullying letters about parking and doormats in hallways. They tried to implement a parking permit system and there was uproar from the tenants here. When I complained and asked for the permit scheme to be reconsidered,... (read more)
★☆☆☆☆
“Very poor company”
Written on: 31/10/2012
I am becoming very unhappy in my flat with Remus management putting in constant letters about the building. They charge us a fortune for doing absolutely nothing. when you ring , they are very rude and as long as they get their money, thats all they care about. you own your flat, but they make you feel like you dont and it can become very demoralising for the individual. its making me want to move and things shouldnt be like this. they say they make visits, but they do absolutely... (read more)
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Showing 1 - 10 of 28 Reviews
★☆☆☆☆
“Shocking Terrible Experience”
Written on: 24/10/2012 by ahedger (1 review written)
I have a freehold property that I bought as a newbuild on an estate in which the Developer instigated the services of Remus. In the 22 months (nearly 2 years) I have lived here, I have received 7 different invoices for the supposed 'Annual Service Charge.' after receiving approx the 4th invoice I contacted Remus by phone asking for help to understand their services and billing cycle as I was perplexed by the frequency of charges. The invoice formatting and cover letter were all also... (read more)
Hannahphilo's Response to ahedger's Review
Written on: 15/05/2013
My husband and I bought a house over 3 years ago on a new build and today got a letter stating that Rebus was taking on the role of management! We were sent a booklet and list of prices for which I'm not sure are that relivent as we own the property. We always knew we would have to pay a small charge as there are dykes which need to be maintained surrounding our site of 150 homes! Since reading these reviews I'm now extremely worried that we are going to billed for silly things. When we brought the house we were only told about a maintence charge of £60 a year and not all these other charges that are listed. Is there anything that can be done to get rid of them??
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Ahedger's reply to Hannahphilo's Comment
Written on: 15/05/2013
Hi, I know that in my case there is nothing I can do, as legally although it is a freehold house, the deeds to the property lock it into a management contract. I believe the only way to overcome this is to get a certain percentage of the properties that are also involved to agree to sack the company (Remus) and either employ the services of a better management company - or indeed all club together a certain amount each year and directly employ a contractor to provide services.
I am told that the reason we are locked into a management company is so that the house builder avoid paying high fees to the local council for them to adopt the estate (as older estates have.) Ie, because the housebuilder wants to swerve paying any money, we get clobbered with what is essentially a secondary tax to a management company.
This wouldn't be such a problem is the management company acts ethically, efficiently and courteously (as looking at reviews for many other such companies, they do.) Unfortunately Remus appears to be a rogue agent in the sector that gets away with it purely because it knows that it is tough for residents to get the required number of properties together to sack them. Good luck! - and please message me if you require any further info.
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★☆☆☆☆
“REMUS MANAGEMENT SHOULD BE BANNED”
Written on: 12/10/2012
Avoid this company like the plague. There are numerous LVT judgments against them for overcharging, unsatisfactory work, poor or non-existent customer service, unfitness to manage etc. It is like water off a duck's back to them. They are completely self-serving. (read more)
★☆☆☆☆
“REMUS MANAGEMENT Parking control”
Written on: 04/09/2012 by chaserplus (1 review written)
They told me they managed parking when people double parked and stopped me from entering my garage. He even sent me remus leaflets to put on the car to stop him. He called them for me as well and the guy told hime @you let the other people double park so why not me". He sent out lerrters to everyone letting them know they couldnt double park. I thoiught what a great job your doing. Then the manager sent me an email: "I would like to start by pointing out that we do not condone this... (read more)
Alice.white.1975's Response to chaserplus's Review
Written on: 30/01/2013
Please get in touch with me about this, I'm gathering information, would be good to learn more! Hope to hear from you soon
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★☆☆☆☆
“RUBBISH PROPERTY MANAGEMENT COMPANY”
Written on: 29/07/2012
They charge £75 per month and the only thing they do is cut the grass. Won't even supply clothes airers and to add insult to injury they said if I bought my own they would become the property of Remus and could be used by anyone who lived in the block of flats. (read more)
★☆☆☆☆
“Overpriced, poor management company, liars”
Written on: 07/06/2012 by annoyed10
Disgusting rip off merchants who send additional bills to you in June for the previous year- as their estimates were wrong. Paying for items that can't be broken down and paying for about a grand on a coupke of light bulbs- basically paying for the rude staff to get a pay rise! hate this company and wished the flats would move away from them (read more)
Guest's Response to annoyed10's Review
Written on: 25/07/2012
I have fought Remus for years & even with a cast iron legal case they keep on with their bullying knowing that if you sell you have to pay to make it look OK to your buyer. If anybody reads these reviews please understand that they are all true. If anybody sees Remus Property Management in any documentation concerning a house purchase - RUN A MILE (I wish I had). Cowboys is too good a term for them. For anyone with the option you should get all the leaseholders together and do a right to manage (RTM). Visit the leaseholders advisory service for more details. Unfortunately the law is a joke concerning leasehold properties. There needs to be a regulator and Remus would be at the top of the list for being banned from doing business.
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★☆☆☆☆
“£838 charges”
Written on: 25/05/2012 by ChrisDonut
I was paying Remus £80 a month all I could afford at the time however they wanted £115, I sent them a polite email asking them to allow me to pay this until I financially was in a better position, I heard nothing back and was sent to a company named Wilton finance who demanded £500 a month, how Could I afford that when I couldn't afford the previous ask!? I didnt hear back from them for months and Remus wouldnt discuss the account with me as it had been 'passed on' to other parties.... (read more)
★☆☆☆☆
“I have a freehold house!”
Written on: 24/05/2012
I wonder if anyone can help? I OWN a freehold house on a new development... I have been sent a letter from Remus explaining their charges for the next year????? Whats going on? Why have I been sent this? Can anyone help? (read more)
Bdazyld's Comment
Written on: 12/01/2013
Hi,
We have just come across this in the legal paperwork for a property (a freehold house) in Cambridgeshire that we are looking to purchase. I've never come across anything like it before, in flats sure but HOUSES???
Just wondered if you found out what are were charging for??
Thanks
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★☆☆☆☆
“"Allows CLIENT buildings to degenerate into a ruinous...”
Written on: 26/03/2012
This firm is poor, any landlord who utilises such a firm should consider their own position within the property chain. Firms such as these are not worthy of managing a cardboard boxed housing estate, let alone any type of worthy development. My advice, pay the extra and seek out a firm that will not allow your buildings to degenerate into a ruinous state. (read more)
Guest's Comment
Written on: 14/04/2012
Remus is one of the most expensive companies and still allows properties to degenerate. This is deliberate. Lessess end up paying for substandard work and paying to put it right. This is also deliberate. They are just out to fleece lessees and couldn't give a damn about how unhappy they are making them and the state of the building. The real irony is that they send bills stating that you will be taken to court if you don't pay.
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★☆☆☆☆
“An incredibly unpleasant experience so far!”
Written on: 21/03/2012 by MisterWilson82 (1 review written)
Remus Management, what can I say... Absolutely terrible! I would recommend you don't touch them with a 10ft barge pole. We have been through 4 Remus property managers in the last 4 years ranging from semi-competent to abysmal. Their correspondence to leaseholders is poor. Their statements are badly formatted and difficult to understand and I dont think anyone in their accounts team has ever heard of a covering letter or mail merge! Funnily enough, when it comes to getting their payment,... (read more)
★☆☆☆☆
“Management company that are a complete con”
Written on: 14/02/2012 by Riverside1 (1 review written)
Our first experience with Remus management company has been somewhat shocking. Under usual practise I would consider it normal for a company to issue an invoice for a management fee instead no invoice no reminders just sending a recovery agent in which I 100% believe to be a sister company to Remus. So this is total scam to charge more money. Remus runs it's business from a backstreet terraced house in Wiltshire. I do believe Remus and Wilton finance are like the wheelclampers who are x... (read more)
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Showing 11 - 20 of 28 Reviews
★☆☆☆☆
“Remus -overcharging, unscrupulous scheisters”
Written on: 13/12/2011 by mrsgrumpy
I have been battling against Remus for years now and its like bashing my head against a brick wall. I do not believe that all the items in the service charges are genuine, but when i question it they fob me off. How can an individual flat owner protest (when I don't know any of the other owners who may support me?) Our new charges for next year have gone up nearly 50% for dubious services such as in-house Health and Safety checks(on a new building), and a 'checking the alarms' service. I... (read more)
★☆☆☆☆
“Remus should be banned from property management”
Written on: 11/08/2011
Remus has not got a clue about property management. Its staff make things up as they go along, they are poorly educated, ill mannered, ill informed, the only thing they do consistently is vastly overcharge for poor or non-existent services. They also use disreputable contractors that don't issue proper invoices for the work. In short, they make life utterly miserable for flat owners. (read more)
★☆☆☆☆
“WORST ONES EVER !!!”
Written on: 14/07/2011 by rocketscience
The property management services are the worst ones available today. They shouldn't be in this business to start with. I am currently living in a property Cubix Apartments managed by them. The water tank and pipes went through some cleaning yesterday and due to some fault by the contractors, the water supply for the entire apartment stopped for more than 15 hours. Called up the customer service and their out of office hours service and all I could hear was they are aware of the situation,... (read more)
★☆☆☆☆
“The worst management company”
Written on: 04/06/2011 by darrenon9 (1 review written)
The is is the worst management company I have ever seen. The service I receive the most is charging and charging with unclear invoices. I wonder whether that's the service I pay for. No matter how you explain the charges are wrong, they will threaten you that late payment will be incurred. They only take the money collection seriously whereas other services are far less their concerns. I just want to know if there is a way to change the management company. (read more)
Guest's Response to darrenon9's Review
Written on: 18/06/2011
I had a flat in Birmingham and it was amazing how quickly they managed to run down a perfectly good building. I sold the flat for less than its value just to get out. My solicitor said Remus are the most expensive of all the companies she deals with and is amazed that they are allowed to go on practising.
I really liked the flat and would have kept it if it hadn't been for Remus. They are simply out to make money and don't give a damm about the lessess. Since they are incorrigible the only way is to change them.
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Menhaj's Response to darrenon9's Review
Written on: 25/08/2011
The greatest shortcoming of property to rent in the UK is the fact that you end up paying a lot of money for something that does not add to your asset base over time. Yet another disadvantage is the fact that rent is bound to increase over time while your income might not. Another disadvantage property to rent in the UK is the fact that you do not get to remodel the property as you wish to fit your business needs.
Buying property in the UK is advantageous over getting property to rent in the UK in that properties in the UK appreciate very quickly and buying property is therefore a great investment. When you are running a business and you are the property owner, you get interest deductions and real estate tax deductions. Buying property in the UK is advantageous over getting property to rent in the UK because you will not need to make monthly or quarterly payments, meaning you will not be in trouble even when your business is not doing well. Once you no longer need the property, you could always sell it for a huge profit.
The greatest disadvantage of property to buy over property to rent in the UK is the fact that moving is not an option. Even if you want to expand your business or to move to a more lucrative location, you cannot unless you lease out the property and take lease a property yourself. Another disadvantage of property to buy over property to rent in the UK is the fact that you need a lot of capital, capital that is not easy to come by in these lean times.
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★☆☆☆☆
“Having read the other reviews on here it concurs with...”
Written on: 28/03/2010
Having read the other reviews on here it concurs with my view that Remus has a philosophy of rudeness and bullying.
In my case funds wholly intended for a third party were diverted into Remus' own account and I was not informed of this. I found the issue on studying my statement and noted that 2 ledger entries had been made for one payment. Remus are guilty of false accounting, theft and a breach of the LTA 1987. Remus has refused to answer my letter of complaint and has had the temerity to...
(read more)
★☆☆☆☆
“One on the most inept companies I have ever had the...”
Written on: 29/12/2009
One on the most inept companies I have ever had the misfortune to encounter. Avoid them at all costs!! Had to give one star, as zero star wasn't an option!! (read more)
★☆☆☆☆
“Utterly useless company that have tried to make me pay...”
Written on: 10/12/2009
Utterly useless company that have tried to make me pay for services that have not been provided. They ignore complaints. They even threatend legal action over monies that were not owed to them and they claim to be professionals.Rude would be a complement to describe the staff/directors.
There is nothing to like about this company.
The law needs to be changed as their comtempt for leaseholders is obvious.
(read more)
☆☆☆☆☆
“Remus Property Management are not very good and charge...”
Written on: 30/06/2009
Remus Property Management are not very good and charge a lot of money for their very rude staff to insult you. (read more)
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Rippedoffandfedup's Comment
Written on: 08/03/2013
Go for a Right to Manage Company. A group of residents are doing this after Remus's extortinate service charge demands.