Merthyr Motor Auctions - www.auctioneers.co.uk

Merthyr Motor Auctions - www.auctioneers.co.uk
★★★★★
4.7
93.0% of users recommend this
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Latest Reviews

“Take care”

★☆☆☆☆

written by SkateGuy1976 on 26/02/2023

Take Care.! One business delaying another's start by supplying damaged goods - Dodgy sales covid hustle regs violators. £7400.paid for a usual priced £2500 ebay van at Merthyr vehicle auctions. £140k given to charity by them over time apparently but at what cost to buyers? The problem is hocking off for parts/scrap yard near vehicles as good when they are not, The ''sold as seen'' age-old mug off hoser chant = is not a legal term recognized. Worn out clutch ex-rental van not company as quoted & to add insult to mug off injury the supposed 6-month mech cover guy said they don't cover the clutch as it's seen as a consumable.! = rotten show. Fair play - Sale of Goods Act 1979 (SoGA) state that the goods are as described, fit for purpose and of satisfactory quality.. FAILED ALL.! Date of experience: 16 January 2023

Was this review helpful? 1 0

“Merthyr Auctions ”

★★★★★

written by DominiqueJohn on 17/02/2023

Cannot say what a pleasure to visit this auctions family run, welcoming and friendly. My Husband bought a van from them 7 years ago and is still going. They tell you straight if there is anything wrong with a vehicle.If there is something wrong they will go out of their way to rectify it if nothing major. Just travelled down there today all the way from North Wales to buy a car.It was checked over and they taxed it for us before driving home. They are lovely people and will go out of their way to answer any questions or concerns. Would definitely recommend them to anyone wanting a car or van.

Was this review helpful? 0 0

I bid on a vehicle in £50 increments. The auctioneer...

★☆☆☆☆

written by Dickson452 on 22/05/2019

I bid on a vehicle in £50 increments. The auctioneer increased by £100’s! 
I terminated my bidding £400 before the auction ended but somehow i won it without bidding at £8000 instead of £7600 when I stopped. 
I had to pay a £500 auction fee immediately on the spot before realising I was being made a fool of. 
The vehicle is ok, but I’ve paid at or above the retail price on a tatty vehicle which is not a reason to go to auction. 
I would seek legal action if I knew how.
In response to auctioneers.co.uk, 
thank you for your helpful response. 
As above mentioned, you increased in £100’s when I bid in £50’s. 
You’re excuse? I couldn’t be heard! If you couldn’t hear you couldn’t see me bid! 
Taking a non returnable auction fee within seconds of auction end is very obviously a well established 40 year method to make money before people realise what's happened. 
At which point it’s too late, you’ve already got the £500 while they still suffer with exhaust asphyxiation and not thinking straight enough to correctly judge you’re intentions. as for your method for charging people for spotter assistance and still gaining retail price or higher on vehicles that are half that cost in other settings astounds me. 
I was warned by other victims of yours before attending, but disregarded their poor experience as lack of auction experience “which I have plenty of” this is how I know what you’ve done.
By the time you get your instant £500, it’s already too late for your customers. 
I hope you keep verifiable records and cctv evidence to prove my bidding at £8000, as this will be the grounds of my civil case which I will happily post the result of here.

Was this review helpful? 16 0

“Excellent, knowledgable staff, Easy Transaction. ”

★★★★★

written by iforklifts on 31/10/2016

Having never done online or phone bidding before, I contacted the person I dealt with via web chat and he explained how it all works. I then registered for the sale and had a spotter call me prior to the auction to explain how the telephone bidding would work. I then got a call just as my lot came up and managed to win the bid. They arranged transport at what I thought was a very reasonable cost and delivery within 2 days. Anyone having reservations about using them I would highly recommend giving them a call as the staff are very friendly but professional. I will definitely be using Merthyr Motor Auctions to buy all my future vehicles.

Defraudedidiot's Response to iforklifts's Review

Written on: 04/06/2019

Sorry folks probably a Fake review

Reply to this comment
Was this review helpful? 0 4

“Fantastic Friendly Service”

★★★★★

written by on 30/06/2016

After months of looking for a Vauxhall Insignia we now have our perfect car and at the right price, right from the moment of walking through the pedestrian gate after a 2 hour drive we were treated to a friendly efficient service from some really polite gentlemen, who looked after us (called spotters) explaining all the process of buying with them and helping to set up the finance, the cafe was lovely and clean and a nice atmosphere to have a welcome cuppa (you can even have a delicious meal if hungry), even the loos are lovely and clean, my husband and I would recommend going to MMA's their range of ex fleet vehicles is quite extensive from ambulances to fire engines, vans and cars and from what I gather most have service history and have been well looked after, even had a warranty, we left leaving a bid on the car we wanted (the spotter even gave us an accurate price range) we were then phoned and given a 5 minute warning for when the car we liked was due to go through, our spotter then phoned when the car was going through the auction and we could hear the auction process and then great news the car is ours so we arranged to go and collect it the next day, we went up by train the next day (just so people know Merthyr Tydfil is the end of the line so there's no missing your stop) and we caught a taxi from the station to MMA which cost us £6 (bargain compared to the taxis around our area for the same journey) we were met by our spotter who took us through the paperwork step by step explaining everything in laymans terms, we then had another cuppa in their nice cafe we shook hands with our spotter and away we went in our lovely new car

Was this review helpful? 0 3

“Excellent Service Friendly Staff”

★★★★★

written by Ally99 on 14/08/2015

I visited my first ever vehicle auction and asked for help to buy a Volvo V70 car which was previously an ambulance. The staff told me exactly what to do and the auctioneer even took the time to speak to me whilst I was waiting. To be honest if he hadn't spoken to me I would probably have left early as I did not have much knowledge what I was doing. When I picked the vehicle up the next day I had a bit of a wobble due to some minor issues on understanding the vehicle and the staff then came out and helped me again with fixing a few minor items. I have already recommended MMA and will continue to do so.

Was this review helpful? 0 4

“On line bidding ”

★★★★★

written by Connaughtsolar on 16/02/2015

Hi I couldn't say enough about this company I bought a 2010 vauxhall insignia for £4300 using the online spotter I originally placed bids of £4500 on 4 cars but only needed 1, so instructed the spotter that when I bought 1 to withdraw all other bids The spotter was fantastic and got the car for me at £4300 I was give all the info on the cars and photos before I placed the bids and when I collected the car a few days later the service was excellent "Their was a queue of people collecting vehicles" Everything about the car had been exactly as I was told even the scratch on the door. I imported the car to Southern Ireland and had to pay duty on it so the total cost including flights, shipping and fees was €8000 and I've just had the car valued at €11000 I bought the car last November but waited until now to post a review just in case I had any problems Very happy 10/10

Was this review helpful? 1 4

“Great Service - Great Prices”

★★★★★

written by HugoRees on 06/02/2015

Merthyr Motor Auction staff provided me with an excellent service and they are very informative about their products and services. Their staff went out of their way to help me bid, purchase and finance my new van. Keep up the good work.

Was this review helpful? 0 3

“I saw this business advertising on Ebay which happened...”

★☆☆☆☆

written by VanBooter on 16/08/2014

I saw this business advertising on Ebay which happened to be a vehicle I was interested in. Not much info in the listing and only 2 poor quality pictures. I visited the site and the vehicle I was looking for was not even listed. Looking around not much info is available on any vehicle, here's the crunch. They want £10 a week to gain access to all data including pictures. So if you want to browse the listings you won't see much unless you don't mind paying the £10 a week. That's like having a box office to sell tickets to visit a car showroom. Don't these people make enough charging buyers and sellers or is this just greed. Well they say one is born every day, but this fool and his money are not easily parted.

Connaughtsolar's Response to VanBooter's Review

Written on: 16/02/2015

Hi
I think you have the £10 charge all wrong
I paid the £10 and got full axcess to the site, you get so much more than just axcess to the site, you have a spotter at the other end of the phone who will answer any questions about the vehicle you are interested in, send you photos by email and bid on your behalf, he even gives you guide prices for the vehicle
I bid £4500 on a vauxhall insignia through the spotter and he actually got it for me at £4300
I live in Ireland so didn't see the car in person until I collected it and I wasn't disappointed
The spotter even told me about the scratch on the door before the auction
I bought the car last November and have waited until now to postal review just in case I had any problems
Have had the car valued at €12000 by the main dealer so I'm very happy
Connaughtsolar is my company so you can check that I have no affiliation to the auction house
John

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Vanbooter's reply to Connaughtsolar's Comment

Written on: 16/02/2015

You just confirmed what I originally posted so there is no wrong about it. The charge was £10 to view the details of the vehicle I was interested in at that time.
That charge only lasts 1 week I think you failed to remember that, so if I was outbid and saw another Fiesta 2 weeks later then I would be required to hand over another £10 to view the details.
So you say it give you access to the whole site, well why on earth would I be wanting to waste time looking at other lots I'm a private buyer not a dealer. If I was interested in a red Ford Fiesta why would I be wanting to look at a Renault or a Datsun or any other make?

Personally I would never buy a car on the pictures alone, neither would I use a spotter to bid on it, too many conflicts of interest, but glad you are pleased with your purchase, many who buy at auctions are not.
I just find it strange that Ebay allows advertisers to upload 12 pictures per listing and to enter as much details as they like, but these people just upload a low resolution picture adorned with graffiti which is nothing more than an advertisement to visit there website for less info.... well unless you pay up!

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Wyevalleywales's reply to Vanbooter's Comment

Written on: 06/02/2018

I gave up on Merthyr Motor Auctions, after buying a few vehicles from there. Their additional fees are very high (they say the vehicles are ex-council/authority, but you have to pay an indemnity fee just in case the seller doesn't have the right to sell it) surely if the vehicles are ex-authority vehicles, there should not be an issue about needing an indemnity cover?

You can sometimes get an affordable vehicle there, but they know the values of the popular vans and minibuses, they won't let them go for one bid.

Their auction room is an L shape, and you will often find there's a 'bidder' just around the corner that you can't see, knocking the price up (but they didn't realise my brother was on the other side of the room and he couldn't see anyone else bidding!

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Defraudedidiot's reply to Wyevalleywales's Comment

Written on: 04/06/2019

I agree, also they obviously fake review themselves 5* a lot while actively having poor reviews removed “like they just did with mine” by complaining.
I have lodged an official complaint with reviewcentre demanding they look into it.

Reply to this comment

Vanbooter's reply to Defraudedidiot's Comment

Written on: 13/06/2019

I know they are fake reviews but does that really surprise you knowing their auction ethics.

They tried to have my original review taken down OH YES they were not happy at all with my honest feedback.
Because I proved what I wrote was indeed the way this outfit operates so the review stayed.

But what do you know weeks later I noticed a swarm of fake positive reviews, in an attempt to smother mine, but it doesn't matter if mine stops one person from a bad experience it was worth it

Reply to this comment

Vanbooter's reply to Wyevalleywales's Comment

Written on: 13/06/2019

This is a common practice for some unscrupulous auction houses such as merthyr motor auctions it's commonly known as bidding against the wall.

It's a way of reaching their required target when the auction comes to a standstill. Their claim on ebay about buying vehicles for under market value is only obtained if you have reached it's reserve and are prepared to accept the vehicle they are offering because it will only be worth that amount because of condition, high mileage, etc.

In other words there is nothing to be gained by using Merthyr Motor Auctions, you will only get a vehicle for what it's worth, and if you are really unlucky a vehicle which you will regret buying from day1

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Was this review helpful? 8 0

“good value and friendly”

★★★★★

written by on 15/04/2014

i bought a van with lighting tower on roof from mma few weeks ago , i have to say that the staff could'nt have been any more helpfull , from the moment i got there on the Saturday a member of staff pointed out location of sales office canteen and toilets , another staff member asked if i needed any help i asked him to explain the cost involved in buying and he did in a easy way to understand, anyone buying a used van will get value for money at mma, id have no problem buying or recommending this place to anyone , it is a well ran and a great place to see what a auction is all about , this is my first time writing a review about anything 10 out of 10

Was this review helpful? 0 1

“The best run auction”

★★★★★

written by on 29/11/2013

I have bought from mma a few time now They are a great family firm that really look After there client . Totally ignore any bad reviews I have bin to many car auction and mma Are far better than any of the others auction Many thanks to mma and there staff

Was this review helpful? 0 2

“What a great family business”

★★★★★

written by on 28/11/2013

I have now dealt with this company for a number of years and have found them to be extremely professional with both buying and selling vehicles. Recently Ivisited the Auction and was delighted to see the Auctioneer's young daughter learning the trade and what a great thought to think the second generation of this family is learning the trade.

Was this review helpful? 1 3

“Efficient, professional and helpful”

★★★★★

written by CNIEurope on 11/10/2013

This week I purchased a comercial vehicle from MMA which we desparately needed to get quickly. In spite of all of the obstacles put in front of us by our bank and the insurance companies, we managed to keep the process on track. As the owner of a growing business, I can not stress too highly the importance of suppliers who are willing to go the extra mile to try and make things easier. To thrive in this economic climate we all need the ability to make quick decisions and implement them efficiently, and this has only been possible for me this week because the help I received from MMA and their recommended finance company. As we grow more over the next few months, I am certain that we will be doing more business together. I would also like to add an observation about the Merthyr premises. Over the last 40 years I have visited many auctions, vehicles and antiques mainly. The premises are head and shoulders above the quality of any auction company I have ever visited in terms of facilities, cleanliness and hygiene, not to mention the helpful nature of ALL of the staff there. The standards are high and permeate through the whole company.

Was this review helpful? 0 3

“Very good auction. Ignore the bad reviews”

★★★★★

written by missyE1974 on 25/06/2013

My husband and I recently visited MMA auctions on numerous occasions before purchasing our next car. They had a large selection to choose from and were most helpful with all aspects of the auction, especially since I had no idea how they worked myself. Didn't see the reviews on here first since we were recommended by a friend to visit the auction. Its a very good auction and the bad reviews here seem a little suspect. I cant speak for everyone but I found the staff very helpful and the auction fees reasonable compared to other auctions we visited before MMA auctions. We bought a nice mpv to fit all the kids in for the holidays. They had a good choice but more vans than anything else. I would highly recommend and suggest you visit once or twice to get the feel of the auction if you are a little nervous like me, especially when parting with a lot of money. They had staff on hand called Spotters who are very helpful but my husband did all the bidding. Insurance was handy to drive away and we are also covered with a warranty. Good selection, cheap and well worth a visit (Dont let the bad reviews put you off, theres more good ones than bad :)

Terrano's Response to missyE1974's Review

Written on: 03/04/2014

Do you know why they are not many bad reviews on here?? Let me tell you the reason, it is because if anyone puts a bad review on here MMA contact the site and ask for it to be removed or they will take legal action, then you have to fill in numerous documents etc to keep you negative review on here.

A lot of people just let it go and do not bother at that point it is a lot of trouble I know I went through it.

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Defraudedidiot's reply to Terrano's Comment

Written on: 04/06/2019

I am also currently going through it.
All these 5* reviews have to be fakes.

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Was this review helpful? 1 4

“I really wanted to express my thanks to the staff who...”

★★★★★

written by on 22/05/2012

I really wanted to express my thanks to the staff who helped us through the whole procedure and purchase. We have never been to an auction before and was extremely nervous about buying a car this way. We didn't know what to expect but on arriving felt at ease straight away. Gareth and Dean were both professional and down to earth. We have saved for a while for a new car but it has been worth the wait. We are very happy with our new car and feel that the quality and value for money is well worth buying at auction. We would not hesitate in recommending MMA to our all family and friends. Many thanks again!

Was this review helpful? 0 3

“A very happy ambulance buyer!”

★★★★★

written by on 21/03/2012

I just wanted to say a huge thank you to the staff at MMA for all the help given to us in making GASP's ambulance purchase happen. It has been a pleasure doing business with them. It's certainly not every day that I deal with people who are so genuinely helpful, positive and prepared to go out of their way to make things happen. As a small local charity that needs all the help it can get, I really do appreciate it. Fingers crossed now that the ambulance is good for another 1/4 million miles!!

Was this review helpful? 0 3

“Great service , great van , very good price .”

★★★★★

written by on 12/02/2012

I have used MMA twice now , both times I have had a spotter and they have bid for me over the phone , I am female, know nothing about motors of any kind , got told by every man I know that I was mad , and would be done over , buy rubbish , and would regret it !!! well nothing could be further from the truth , both vans I bought (2 years apart) have been great value and I would have every confidence to buy again, both were half the price I would have paid on a forecourt. MMA were so helpful, talked me through all the options ,I collected both vans, £30 train ticket got me there and I drove them back to London area with no problems in both vans . Just my experience of this company , one more thing , fantastic toilets guys !!

Was this review helpful? 0 3

“Bought an ex-Council telehandler in the auctions Plant...”

★★★★★

written by on 06/01/2012

Bought an ex-Council telehandler in the auctions Plant & Machinery auction without any hassle and the item was as described without any problems. I would not hesitate in using MMA again.

Was this review helpful? 0 3

“Excellent Car, Top Spec with Toys Cheaper than Local...”

★★★★★

written by JHall_1976 on 10/10/2011

Just bought a Volvo XX90 from Merthyr Tydfil Car Auctions. Very high spec car with all the toys, sat nav, dvd players, leather, automatic and lovely to drive. Would highly recommend to anyone looking for a nice car, compared prices to dealers local and they are a lot cheaper; especially with the higher spec models, garages want a lot more money. Huge selection to choose from with lots of 4x4's just in time for the snowy winter; just hope not as bad as last year, but now I have a XC90 so not that worried. Ask for a spotter as they are very helpful. Can tell you all about the cars and warranties. The warranties are a good product and also the insurance for 7 days. Would recommend and will be going back to get my next car. They also have vans, minibuses, tippers if you are in the trade. Great service.

Was this review helpful? 0 3

“I had a great drive back in my 4x4 from MMA and the...”

★★★★★

written by Steven_Hurrell on 22/08/2011

I had a great drive back in my 4x4 from MMA and the vehicle is great to drive. I am very happy with THE cr-v. Thanks for all your help.

Was this review helpful? 0 3

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