OutdoorGB Reviews - www.outdoorgb.com

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★★★★★
4.7 / 5
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★★★☆☆

“no response to answer machine message”

Written on: 16/06/2017 by Johanna69 (1 review written)

I ordered the item on 9th June. Your acknowledgement email did not arrive until Monday 12th June. This acknowledgement stated that the item had been despatched. When Thursday 15th in the morning the item had not arrived I called your customer service number to check if the item had been despatched. When the call was answered by your system there was the most awful loud on hold music The message was that I was in a queue The next message stated I was the first person in the queue The next… Read Full Review

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★★★☆☆

“Good product arrived with little notice”

Written on: 20/02/2017 by R.Hurd (1 review written)

I'm happy with the product, but feel more notice/information about expected delivery could be provided so you can anticipate this (eg tracking option or text on day of expected delivery day)… Read Full Review

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★★★☆☆

“Swift Delivery, Damaged Packaging”

Written on: 15/01/2017 by Hugh266 (1 review written)

I ordered a Garmin 735 watch at £375. It arrived promptly but unfortunately the box containing the watch was damaged. The item itself was fine. I expected everything about it to be pristine, especially because of the cost… Read Full Review

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★★★☆☆

“Returns issue”

Written on: 05/01/2017

Item was reasonable price, sent quickly and arrived ok. However, size wasn't quite right, but returns policy means I would have to pay two lots of postage to return and get another size sent back to me. Won't use again… Read Full Review

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★★★☆☆

“Delivery tracking not available”

Written on: 28/12/2016 by Millerns304 (1 review written)

Overall very good service. I paid extra for express delivery however a link received for tracking didn't work. It might be a supplier's fault, however me as a customer couldn't track my item… Read Full Review

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★★★☆☆

“Delivery time too long”

Written on: 16/12/2016 by Richpea (1 review written)

Very happy with price and product. Please change your delivery provider from Royal Mail as they take an absolute age - 5 days my delivery took. Other suppliers provide same or next day delivery. Otherwise happy. Thanks… Read Full Review

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★★★☆☆

“Good prices. Delivery slow. Loyalty reward needs...”

Written on: 11/12/2016

Great prices. Very competitive. But delivery takes time. Easy to speak to the customer services and they are helpful. However, I recently was told that the reward for loyalty would not be sent to me until after they had dispatched the last item in the order (which was awaited). This was a u turn in what had been done before. As a result, I did not place the next large order I was going to. It makes no sense to turn away business. If not for this, the business deserves at least 4 stars. Now I'd… Read Full Review

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★★★☆☆

“QUALITY OF SERVICE”

Written on: 02/11/2016 by Hull438 (1 review written)

The products were as expected, the range avilaability was excellent, the price was competative across the range however the lad time between order placement and delivery was longer than expected… Read Full Review

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★★★☆☆

“Good product and delivery wrong size on 1 item”

Written on: 29/10/2016 by Paul3737 (1 review written)

Bought 2 base layer tops, good quality and value. Ordered XL for both, despite both having attached tags on them saying XL, 1 had sewn in label of XL , the other had L and was a bit smaller. … Read Full Review

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★★★☆☆

“Outdoor GB delivered what I ordered”

Written on: 27/10/2016

Unfortunately, the trousers were smaller, and shorter than the label said; Craghopper's error, not Outdoor GB's WE will have to wait to find out how it is corrected… Read Full Review

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★★★☆☆

“Check trouser sizes”

Written on: 16/10/2016 by Pampergirl14 (1 review written)

The sticker on the packaging had the correct size. The sticky label on the trousers was the correct size. The label was a different length. I had no time to return so had to take the trousers up. I ordered short and ended up with long. My only criticism is that whoever is putting tags on the trousers was doing the wrong batch so I was a little disappointed that attention to detail was not taken… Read Full Review

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★★★☆☆

“Berghaus Waterproof Jacket”

Written on: 14/10/2016 by 272Collins (1 review written)

Very smart waterproof jacket with handy zipped pockets which my Son likes. Shame it is not lined - it is merely just a waterproof jacket so you would need to wear a fleece or a hoodie underneath to ensure warmth… Read Full Review

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★★★☆☆

“Where's my freebie ”

Written on: 24/08/2016 by AmericaMcDougall (1 review written)

I bought running 2 watch that promised free blue tooth head set, but I never received it, what's happening… Read Full Review

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★★★☆☆

“First and last order ”

Written on: 22/08/2016

First ever order from this company and the last my item did not arrive I sent two E mails to be told it's on its way , item did not arrive and no tracking I did however get a prompt refund… Read Full Review

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★★★☆☆

“small watch strap”

Written on: 25/07/2016 by Jay1957 (1 review written)

The watch strap is very short. It only just goes around my wrist. The delivery took longer than stated… Read Full Review

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★★★☆☆

“Customer support is rather painful”

Written on: 18/06/2016 by LondonWhite (1 review written)

Ordered a helmet which was damaged in transit. The design of the helmet was pretty flimsy anyway and I wasn't happy to accept a replacement as it looked easily susceptible to damage so requested a refund. The return and refund process was clumsy and required me to push constantly for updates and information about what to do next. Got there in the end but not a shining example of slick customer service I'm afraid… Read Full Review

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★★★☆☆

“Slow despatch time”

Written on: 21/05/2016 by JaimeBrady (1 review written)

Item perfect and as described however a week to be delivered despite paying for quicker delivery. No fault at all with product or ordering however despatch times very very slow… Read Full Review

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★★★☆☆

“Watch”

Written on: 20/05/2016 by Ford1977 (1 review written)

Purchasing and understanding what your buying was great. However, I paid for next day delivery but this didn't arrive until three days later. So a sent an email complaining and to be fair they have reimbursed me the charges for delivery. Overall experience, efficient, friendly and I would use them again… Read Full Review

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★★★☆☆

“Bigger Tha normal even for UA”

Written on: 18/05/2016

Just another time when UA clothing seems much bigger than all other clothing makes in the UK. Often bought UA in the US and the sizes have been fine. Just odd… Read Full Review

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★★★☆☆

“Ordering in stock goods”

Written on: 11/03/2016 by Griffin026 (1 review written)

I have used this company a few times and found them to be great with replies and also shipping. However I encountered one problem where I ordered a rucksack that was apparently in stock, every other company were out of stock. So I went ahead and made the purchase only to receive an email a few days after to casually state that my rucksack was not in stock and that it would be posted in about four weeks time when they receive it!… Read Full Review

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