OutdoorGB Reviews - www.outdoorgb.com

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★★★★★
4.7 / 5
84
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★☆☆☆☆

“Very Poor Customer Service”

Written on: 07/01/2017 by akguest (1 review written)

It is impossible to return (exchange for different size) an item. Sent THREE emails now without a response. "If you... need to return a product email us and we will be please to help. But obviously you are not! … Read Full Review

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★☆☆☆☆

“Shocking Inconsistent Customer Service ”

Written on: 30/12/2016 by Gage340 (1 review written)

I've been dealing with this company for two years now and found they provide very inconsistent customer service. Sometimes they are very courteous and efficient and other times they are totally unhelpful and unreasonable. Recently I bought something there and used my voucher code at checkout and got my discount. The item was later found out of stock so they suggested I changed for one of different colour and I did. About 3 weeks later I found out they didn't allow my voucher discount because I… Read Full Review

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★☆☆☆☆

“Rude aggressive customer service”

Written on: 30/12/2016 by Meyerxu315 (1 review written)

Shocking customer service, had no inclination to help. Will never use again or recommend, check their reviews on Yell I wish I had… Read Full Review

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★☆☆☆☆

“DISAPPOINTED”

Written on: 07/12/2016 by chuasockhwee (1 review written)

I ordered a travel bag for my son who is studying in Ireland on 25 November 2016, which stated that the item will be delivered within 4 to 7 days. I was very happy as this suited me well as my son is going backpacking around Europe starting 14 December 2016 and he will have plenty of time to do packing amidst his examinations. However, when I tracked the item on 5 December 2016, the item was in Finland. I wrote to your Sales and the reply given was that it was the Royal Mail's mistake and… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 06/12/2016 by RodolfoReeves (1 review written)

Was looking to buy an item at around £80 late one evening. Didn't have my card on me so left it in my basket and first thing in the morning went to make the purchase. Surprised to find it had increased overnight by £5.00. When I rang to query I was told the price had gone up at 1am?? The manager wouldn't honor the slightly lower price so I bought elsewhere. Couldn't see any price differences on other similar products I'd looked at on their site and 1am seems an odd time to update prices… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 06/12/2016 by RodolfoReeves (1 review written)

Was looking to buy an item at around £80 late one evening. Didn't have my card on me so left it in my basket and first thing in the morning went to make the purchase. Surprised to find it had increased overnight by £5.00. When I rang to query I was told the price had gone up at 1am?? The manager wouldn't honor the slightly lower price so I bought elsewhere. Couldn't see any price differences on other similar products I'd looked at on their site and 1am seems an odd time to update prices… Read Full Review

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★☆☆☆☆

“Complete waste of time - rubbish company !!”

Written on: 05/12/2016 by RachelBennett (1 review written)

What a fiasco !!! Started ok but son ordered wrong size so had to return for exchange. This wasn't simple as had to phone and email three times to get returns form emailed to me. No free returns so had to pay for that. Then although I had asked for an exchange they refunded me. On asking during yet another call I was assured they had refunded me and not exchanged !! Grrrrrr I then had to do another online order and it may end well but WATCH THIS SPACE as it feels like two teenage lads selling… Read Full Review

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★☆☆☆☆

“Return policy is a shambles ”

Written on: 04/12/2016 by Jennywilson86 (1 review written)

I ordered a men's burghaus 3 in 1 jacket for my partner when it arrived he tried it on and it was two small . So I phone the number which was on the delivery note the man who answered the phone told me I had to send an email to get information on the return policy. So I sent 6 emails no reply then I got a email saying that I had to print off a return note and had to send with the parcel I had to also make sure that I send it bk signed for and email them the tracking number so I went to my local… Read Full Review

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★☆☆☆☆

“Took to long”

Written on: 11/11/2016 by BIkezombie (1 review written)

I think taking 2 weeks to get someone a coat that is made in Britain by a British company is to much. I could have walked to the manufacturer and picked it up then walked back quicker...and I live in the North of Scotland. Poor service and will never use again. Also, when I called customer services to say my coat had not arrived I was left feeling stupid for "not checking the delivery dates". Better companies with much, much quicker delivery times and very similar prices… Read Full Review

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★☆☆☆☆

“impostors on the internet!”

Written on: 26/10/2016 by AmayaChristie (1 review written)

baby shoes size instead of 45 size! imostors would be an understatement!… Read Full Review

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★☆☆☆☆

“incompleteness”

Written on: 26/08/2016 by O'Brienrv136 (1 review written)

I bought a watch Suunto Ambit 3 Peak HR Nepal Edetion with heart rate monitor. Watches come without a heart rate monitor. In my letters do not respond. Very bad attitude… Read Full Review

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★☆☆☆☆

“Not what you order”

Written on: 15/08/2016 by 385Fox (1 review written)

Did not receive what I ordered and when checked my order history conviniantly said no content you have to pay for returns !! Shocking service dreadful… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 03/08/2016 by Ultrarunner (1 review written)

Ordered an item, paid for express delivery. Didn't arrive. Phones customer services, just blamed Royal Mail and weren't all that bothered about letting me down. Even have to wait for Royal Mail to send the good back to OutdoorGB before they'll initiate my refund.. 2-3 days to send it back 5-7 days for the money to go back on my card!! Definitely won't be back… Read Full Review

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★☆☆☆☆

“Not good quality ”

Written on: 21/05/2016 by Trigglexx (1 review written)

My item arrived and was not the quality I expected. Bought a 120 litre rucksack for my wedding abroad so I could for everything on. Arrived with a hole underneath and frayed straps. Looks as though it has been used before! Won't be ordering again here....lots of pockets and would be perfect for what i need apart from the overall quality… Read Full Review

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★☆☆☆☆

“Didn't receive the entire product, still waiting for parts”

Written on: 13/05/2016 by JettReese36 (1 review written)

Ordered a hammock frame and didn't receive all of the items in the box. No instructions, no screws, bolts or connection parts. Contacted the company with details and no response and still waiting on the rest of the order… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 28/04/2016 by Gibson249 (1 review written)

I ordered 2 items but was emailed 2 days later to say one was out of stock for at least 3 weeks which was very annoying as I needed it for holiday and so could not wait this long. The website also said there was in fact 3 in stock at time of purchase so this is likely rubbish info. The second item took over 1 week to arrive and I only received the dispatch notice after I complained it was over the 5 working days quoted. I bought the out of stock item from another website and it arrived the next… Read Full Review

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★☆☆☆☆

“Very, very poor service”

Written on: 27/04/2016 by Nevk (1 review written)

Nine days from ordering to receiving is actually incompetent beyond words. Surf dome despatch next day for free. Where will I spend my money next time? Certainly not with you… Read Full Review

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★☆☆☆☆

“Doesn't work”

Written on: 04/03/2016 by Arbael (1 review written)

Cannot get the HR monitor to work. Have followed all the instructions, to no avail. … Read Full Review

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★☆☆☆☆

“why say item in stock when it isnt”

Written on: 01/03/2016

ordered hh base layer pants online , said in stock and I paid , a week on and no contact from them so I emailed them and called , finally got an email back saying item was not in stock but on its way to them from hh , nothing else , not even it will be with you soon . terrible service… Read Full Review

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★☆☆☆☆

“Chronic”

Written on: 29/01/2016 by 244Spence (1 review written)

Unbelievably bad customer service. Wanted to have a refund for a defective item. Was asked to send it to the manufacturer for assessment. When they send a replacement I can have a refund. 2 weeks and still waiting. Manufacturer was baffled as I was. Totally rubbish company, not especially cheap or well stocked. Go elsewhere is my advise. I have nothing good to say about them. Waiting for a replacement before refunding. I have never heard anything like it. My contract is with the seller not the… Read Full Review

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