OutdoorGB Reviews - www.outdoorgb.com

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★★★★★
4.7 / 5
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★☆☆☆☆

“Utterly incompetent”

Written on: 25/01/2015 by Noblecd62 (1 review written)

Not only did they ship my purchase to the wrong country but to entirely different continent!!!… Read Full Review

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★☆☆☆☆

“No real return policy”

Written on: 21/01/2015 by milena1234 (1 review written)

I bought an item, who was small for my little one. I wanted to exchange it but I needed to pay postage to return + postage for the new item to be send to me....how ridiculous. I have shopped with them on many occasion, but not anymore… Read Full Review

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★☆☆☆☆

“Jacket has not arrived ”

Written on: 15/01/2015 by joysellar (1 review written)

Placed an order and paid for a Keela Jacket on 26/12/14 with delivery promised in 3 - 5 working days. Now the 15/01/15 and jacket has not arrived. Management refusing to send another jacket or refund until 21/01/15. Terrible customer service… Read Full Review

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★☆☆☆☆

“Protracted and Frustrating”

Written on: 09/01/2015

Placed order on 16/12/14. Product despatched on 18/12/14 with delivery programmed for 19/12/14. Product finally arrived on 24/12/14 despite repeated calls to courier (UKMail). Product too big so wanted to return for a smaller size. Due to Xmas break couldn't get in touch with company until 29/12/14 when I requested a returns form be e-mailed to me and a smaller size be put on order in readiness. This was agreed to but no returns form arrived. I phoned the following day when I was promised the… Read Full Review

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★☆☆☆☆

“Appalling returns policy!”

Written on: 19/12/2014 by mpjalexander (1 review written)

I recently purchased some cycling gloves from OutdoorGB. The size guide on their website stated that, according to my hand measurements, "medium" was the size I needed so that's what I ordered. When they arrived (later than expected) they were a little too tight so I emailed them requesting a swap to "large". Only then did I find out that they do not cover the cost of return postage unless the goods are faulty! In many years of ordering hundreds of products online, this is the first time I can… Read Full Review

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★☆☆☆☆

“POOR DELIVERY SERVICE”

Written on: 08/12/2014 by oezek (1 review written)

I paid for next day delivery and it did not arrive. I was left waiting at home for the delivery only for the terrible courier company - UKMail to tell me after I had waited on the phone for more than 15 minutes that the parcel had been returned to their depot. No reason given… Read Full Review

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★☆☆☆☆

“not received ”

Written on: 02/11/2014 by Willoughbyma58 (1 review written)

have not received the item ordered; very confusing messages from sales and customer services. not sure what to think. payment gone through alright though! i can smell a rat… Read Full Review

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★☆☆☆☆

“Delivery is non-existent”

Written on: 24/09/2014 by 1978West (1 review written)

I paid for a product that I never received. They say a delivery has been attempted, but I never saw a note or have ever been contacted for a redelivery. Two weeks later the payment, I'm asked to pay an extra fee to have the goods redelivered. Is it how they make their money? Well, I don't trust this company anymore. I can't give any reviews on the product because I never received it, but my contact with the company has been really disappointing… Read Full Review

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★☆☆☆☆

“Slow to post, didn't arrive, poor customer service...”

Written on: 21/07/2014 by brbrbr (1 review written)

Ordered on express delivery. Product posted out five days after ordering. Royal mail tracking number provided in the dispatch e-mail was wrong. Product didn't arrive. E-mailed to follow up, no offer to resend, no offer of reimbursement of postage, no correct tracking number provided, just an e-mail telling me that Royal Mail said it would probably turn up soon. Unbelievably poor service. AVOID! … Read Full Review

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★☆☆☆☆

“Item damaged and no replacement sent”

Written on: 11/07/2014 by 244Howard (1 review written)

Unfortunately the item we received was damaged in the post. I called Outdoor GB and left them a message and sent them an email asking them to send a replacement within 4 days as I needed it before going on holiday. No-one responded until I called again the following day. I was told they were trying to get hold of the manufacturer to send a new item directly but they had no response yet from the manufacturer but they would definitely sort the issue before my holiday. I also received an email… Read Full Review

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★☆☆☆☆

“the worst experience ever”

Written on: 03/04/2014 by Dominguezij299 (1 review written)

My order never arrived. They sent it to a different address and they wanted to charge me for the reshipping. Even I proved them that I entered the right one. They never apologized for their mistake. When I asked for whole refund they sent me the money minus shipping. At the end I needed to pay the shipping cost for nothing. I never experienced such arrogance from a company. I never again order anything from them… Read Full Review

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★☆☆☆☆

“Great Coat - Poor Service”

Written on: 21/02/2014 by Terfyn (2 reviews written)

I ordered a Result City Executive Coat from Outdoor GB to replace my old North Face jacket. The coat itself is just great but the liner is not. The handholes in the cuffs are too small to fit my hand easily through. It became painful to remove my hands from the garment. I contacted Outdoor GB and was told "If I didn't like it to send it back" No offer to help was made. After e-mails and evasive replies, I phoned the company and got them to send a returns form. When I received the form, the… Read Full Review

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★☆☆☆☆

“Refusal to refund”

Written on: 23/01/2014

Ordered a compass which failed to close and hold. Initial contact was fine, with swift e-mail giving a form to fill in and an address to send compass to. I specifically asked for a replacement in time for Christmas and waited..........and waited.............and waited! Subsequent e-mails have to-ed and fro-ed about why I failed to send it via Royal Mail registered post- seriously, for a £20 compass. Both the product and the service has been appauling and do not recomend to any to use this… Read Full Review

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★☆☆☆☆

“Excessive Postage Charges ”

Written on: 27/12/2013

I ordered a gift voucher online, postage was £2.95 which included 0.49p VAT. As there is no VAT on Royal Mail postage I queried this and was advised the VAT was on the shipping fee - there is NO VAT on UK postage! The Customer Services could not seem to grasp this unfortunatly. On the plus side the voucher was sent recorded delivery and arrived in time for Xmas, but due to the excessive postage charges and incorrectly charged VAT I would not reccomend this company at all and will not be… Read Full Review

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★☆☆☆☆

“Excellent”

Written on: 27/12/2013

With all the travel issues well done getting my order to me before Christmas… Read Full Review

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★☆☆☆☆

“Is there anybody there?”

Written on: 08/11/2013

I am told that a fleece I ordered on October 3oth was despatched the following day. Six days later I have still not had delivery. Three e-mails sent in the last couple of days have had no reply, but I have had an auto-generated one asking me if they have looked after me. The answer is definitely NO. Where is my fleece and when will it be delivered?… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 16/10/2013 by Dobbin145 (2 reviews written)

I made the silly mistake of buying a Suunto X10 GPS watch from OutdoorGB. I had problems with the watch pretty much as soon as I took it out of the box. The GPS performance was atrocious compared to the Garmin Forerunner that I was replacing. So having had a fair amount of experience with GPS units over the years(both hand held and wrist top) I contacted OutdoorGB in the first instance. They simply passed me off to the manufacturer and I sent the unit off to be tested by Suunto (at my expense)… Read Full Review

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★☆☆☆☆

“no care for air postal delivery”

Written on: 18/09/2013 by suzukiadsljp (1 review written)

I ordered music gadget by international delivery. and I recceived it but external package damaged. please consider the care for air postal delivery, like cover with bubble wrapping or thick cover. thank you… Read Full Review

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★☆☆☆☆

“questions, but no answer to them”

Written on: 16/08/2013 by mr.T77 (1 review written)

Information email, with wrong informations, when I asked questions, the response was quick, but not what I asked about???… Read Full Review

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★☆☆☆☆

“When they have your money they dont want to know in my...”

Written on: 25/05/2013

Is this company selling seconds at full price? I purchased a lifeproof phone case for an apple 4/s only to find out I can not keep my phone in my pocket because the case activates voice control. Where the case fits into the main button it is raised so any pressure on that area sets off voice control which you can not turn off to stop this happening. What good is a phone case I can not put in my pocket? I told outdoorgb.com that it was not fit for purpose or faulty and they told me it was not… Read Full Review

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