OutdoorGB Reviews - www.outdoorgb.com

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★★★★★
4.7 / 5
74
96.6% of users recommend this
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★☆☆☆☆

“incompleteness”

Written on: 26/08/2016 by O'Brienrv136 (1 review written)

I bought a watch Suunto Ambit 3 Peak HR Nepal Edetion with heart rate monitor. Watches come without a heart rate monitor. In my letters do not respond. Very bad attitude… Read Full Review

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★☆☆☆☆

“Not what you order”

Written on: 15/08/2016 by 385Fox (1 review written)

Did not receive what I ordered and when checked my order history conviniantly said no content you have to pay for returns !! Shocking service dreadful… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 03/08/2016 by Ultrarunner (1 review written)

Ordered an item, paid for express delivery. Didn't arrive. Phones customer services, just blamed Royal Mail and weren't all that bothered about letting me down. Even have to wait for Royal Mail to send the good back to OutdoorGB before they'll initiate my refund.. 2-3 days to send it back 5-7 days for the money to go back on my card!! Definitely won't be back… Read Full Review

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★☆☆☆☆

“Not good quality ”

Written on: 21/05/2016 by Trigglexx (1 review written)

My item arrived and was not the quality I expected. Bought a 120 litre rucksack for my wedding abroad so I could for everything on. Arrived with a hole underneath and frayed straps. Looks as though it has been used before! Won't be ordering again here....lots of pockets and would be perfect for what i need apart from the overall quality… Read Full Review

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★☆☆☆☆

“Didn't receive the entire product, still waiting for parts”

Written on: 13/05/2016 by JettReese36 (1 review written)

Ordered a hammock frame and didn't receive all of the items in the box. No instructions, no screws, bolts or connection parts. Contacted the company with details and no response and still waiting on the rest of the order… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 28/04/2016 by Gibson249 (1 review written)

I ordered 2 items but was emailed 2 days later to say one was out of stock for at least 3 weeks which was very annoying as I needed it for holiday and so could not wait this long. The website also said there was in fact 3 in stock at time of purchase so this is likely rubbish info. The second item took over 1 week to arrive and I only received the dispatch notice after I complained it was over the 5 working days quoted. I bought the out of stock item from another website and it arrived the next… Read Full Review

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★☆☆☆☆

“Very, very poor service”

Written on: 27/04/2016 by Nevk (1 review written)

Nine days from ordering to receiving is actually incompetent beyond words. Surf dome despatch next day for free. Where will I spend my money next time? Certainly not with you… Read Full Review

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★☆☆☆☆

“Doesn't work”

Written on: 04/03/2016 by Arbael (1 review written)

Cannot get the HR monitor to work. Have followed all the instructions, to no avail. … Read Full Review

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★☆☆☆☆

“why say item in stock when it isnt”

Written on: 01/03/2016

ordered hh base layer pants online , said in stock and I paid , a week on and no contact from them so I emailed them and called , finally got an email back saying item was not in stock but on its way to them from hh , nothing else , not even it will be with you soon . terrible service… Read Full Review

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★☆☆☆☆

“Chronic”

Written on: 29/01/2016 by 244Spence (1 review written)

Unbelievably bad customer service. Wanted to have a refund for a defective item. Was asked to send it to the manufacturer for assessment. When they send a replacement I can have a refund. 2 weeks and still waiting. Manufacturer was baffled as I was. Totally rubbish company, not especially cheap or well stocked. Go elsewhere is my advise. I have nothing good to say about them. Waiting for a replacement before refunding. I have never heard anything like it. My contract is with the seller not the… Read Full Review

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★☆☆☆☆

“No delivery, no urgency!”

Written on: 24/01/2016

I ordered a needed piece of equipment and to make sure paid express delivery. It never arrived and I'm left hanging between the courier, who claims he delivered it, and ExtremeGB who haven't grasped my urgency. The emails responses were quick - but not matched by action!… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 18/01/2016 by Beatrice1969 (1 review written)

Ordered equipment which was shown as 'in stock' on the website but a week later it hadn't turned up. Tried to email but got no reply. Number on the website is disconnected so found another one through Google and called. There was no apology, they just said they have a record of my email although they didn't respond and they are waiting for stock. Ten days and no kit, or indication as to when I may get it. Cancelled order and won't use them again… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 05/01/2016

Ordered over Christmas so took a while to arrive, I ordered the wrong product so tried to call but they are not there at the weekend, I emailed and called them on a Monday about returning item and I have not heard anything. Very slow and unhelpful. Still waiting to send my item back as they don't include return note. I would never buy from this company again and will be relived when I eventually get this item returned and get my refund… Read Full Review

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★☆☆☆☆

“Jack wolfskin Fleece”

Written on: 19/12/2015 by GSM72 (1 review written)

Purchased this through Outdoor GB after looking at a lot of other company's offering the "Mens Midnight Moon Jacket". The Jacket in itself is Great as expected from Jack Wolfskin, however the customer services was not any way close. Jacket was ordered on the 10th December it then took 4 Days to inform the jacket that I had paid for was no longer in stock although after checking it was still advertised in stock on the website. I was offered the Jacket in Black which I accepted as this was a… Read Full Review

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★☆☆☆☆

“Delivered to incorrect address & left on doorstep”

Written on: 19/12/2015 by Jimsteinman (1 review written)

Ordered coat cost £110. Provided my full postal address. However coat delivered to a totally different address in Llanarmon y lal which is approximately 5 miles away from my address. Apparently it was left on the doorstep of a person unknown to us in Llanarmon y lal. My son received a phone call from An elderly lady called Mrs Mead enquiring whether we were the Cannon family and did we live at an address in Treuddyn. She explained that our parcel had been left on her doorstep. She was… Read Full Review

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★☆☆☆☆

“Will not use again”

Written on: 17/12/2015 by Meotote1 (1 review written)

I recently ordered a fleece for my wife who is a size 6, I ordered small as the website stated 8-12 on their size guide. The item arrived and the fleece was as described, however the size was way off. It was tight, so I figured the size guides must be wrong. I requested to return the package and was advised I would be liable for the cost, even though the information on their website was misleading. From a business that must thrive on repeat customers and recommendations, that was not the… Read Full Review

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★☆☆☆☆

“Very poor service and delivery”

Written on: 28/11/2015 by Abbott97 (1 review written)

Terrible service. Product got lost in post. Seems they couldn't care less., Lots of exchanges. Waste of time and very poor customer service. Would not use or recommend… Read Full Review

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★☆☆☆☆

“faulty goods and poor customer service ”

Written on: 13/11/2015 by Extremelypoorservice (1 review written)

I purchased a laser light and when it eventually arrived it was faulty and so I rang to complain and customer mis-service told me I would have to write. I told them I did not want too do so and asked them to process my complaint and they sent me a form. I do not intend to pay postage and I intend to publish this to my clubs thousands of members… Read Full Review

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★☆☆☆☆

“Unacceptable ”

Written on: 26/10/2015 by Beachen207 (1 review written)

Berghaus jumper ordered for a Christmas present. As soon as out of the green packing, I could instantly see black marks all over the jumper. How the hell did no one spot this when packing it up in the warehouse?!? Not impressed at all… Read Full Review

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★☆☆☆☆

“Next Day Delivery - Failure!”

Written on: 10/09/2015

I ordered items specifically that I needed next day delivery for as I needed them for the weekend and that's why I chose to order through you rather than other companies. The item was not delivered the next day and I was not even informed that it wasn't going to be. When I phoned after the weekend to enquire I was told the van had broken down - somebody should've phoned me on the day to explain this. I had to ask for the next day delivery to be refunded but it probably cost me that refund in… Read Full Review

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