OutdoorGB Reviews - www.outdoorgb.com

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★★★★★
4.7 / 5
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★☆☆☆☆

“Delivery is non-existent”

Written on: 24/09/2014 by 1978West (1 review written)

I paid for a product that I never received. They say a delivery has been attempted, but I never saw a note or have ever been contacted for a redelivery. Two weeks later the payment, I'm asked to pay an extra fee to have the goods redelivered. Is it how they make their money? Well, I don't trust this company anymore. I can't give any reviews on the product because I never received it, but my contact with the company has been really disappointing… Read Full Review

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★☆☆☆☆

“Slow to post, didn't arrive, poor customer service...”

Written on: 21/07/2014 by brbrbr (1 review written)

Ordered on express delivery. Product posted out five days after ordering. Royal mail tracking number provided in the dispatch e-mail was wrong. Product didn't arrive. E-mailed to follow up, no offer to resend, no offer of reimbursement of postage, no correct tracking number provided, just an e-mail telling me that Royal Mail said it would probably turn up soon. Unbelievably poor service. AVOID! … Read Full Review

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★☆☆☆☆

“Item damaged and no replacement sent”

Written on: 11/07/2014 by 244Howard (1 review written)

Unfortunately the item we received was damaged in the post. I called Outdoor GB and left them a message and sent them an email asking them to send a replacement within 4 days as I needed it before going on holiday. No-one responded until I called again the following day. I was told they were trying to get hold of the manufacturer to send a new item directly but they had no response yet from the manufacturer but they would definitely sort the issue before my holiday. I also received an email… Read Full Review

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★☆☆☆☆

“the worst experience ever”

Written on: 03/04/2014 by Dominguezij299 (1 review written)

My order never arrived. They sent it to a different address and they wanted to charge me for the reshipping. Even I proved them that I entered the right one. They never apologized for their mistake. When I asked for whole refund they sent me the money minus shipping. At the end I needed to pay the shipping cost for nothing. I never experienced such arrogance from a company. I never again order anything from them… Read Full Review

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★☆☆☆☆

“Great Coat - Poor Service”

Written on: 21/02/2014 by Terfyn (2 reviews written)

I ordered a Result City Executive Coat from Outdoor GB to replace my old North Face jacket. The coat itself is just great but the liner is not. The handholes in the cuffs are too small to fit my hand easily through. It became painful to remove my hands from the garment. I contacted Outdoor GB and was told "If I didn't like it to send it back" No offer to help was made. After e-mails and evasive replies, I phoned the company and got them to send a returns form. When I received the form, the… Read Full Review

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★☆☆☆☆

“Refusal to refund”

Written on: 23/01/2014

Ordered a compass which failed to close and hold. Initial contact was fine, with swift e-mail giving a form to fill in and an address to send compass to. I specifically asked for a replacement in time for Christmas and waited..........and waited.............and waited! Subsequent e-mails have to-ed and fro-ed about why I failed to send it via Royal Mail registered post- seriously, for a £20 compass. Both the product and the service has been appauling and do not recomend to any to use this… Read Full Review

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★☆☆☆☆

“Excessive Postage Charges ”

Written on: 27/12/2013

I ordered a gift voucher online, postage was £2.95 which included 0.49p VAT. As there is no VAT on Royal Mail postage I queried this and was advised the VAT was on the shipping fee - there is NO VAT on UK postage! The Customer Services could not seem to grasp this unfortunatly. On the plus side the voucher was sent recorded delivery and arrived in time for Xmas, but due to the excessive postage charges and incorrectly charged VAT I would not reccomend this company at all and will not be… Read Full Review

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★☆☆☆☆

“Excellent”

Written on: 27/12/2013

With all the travel issues well done getting my order to me before Christmas… Read Full Review

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★☆☆☆☆

“Is there anybody there?”

Written on: 08/11/2013

I am told that a fleece I ordered on October 3oth was despatched the following day. Six days later I have still not had delivery. Three e-mails sent in the last couple of days have had no reply, but I have had an auto-generated one asking me if they have looked after me. The answer is definitely NO. Where is my fleece and when will it be delivered?… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 16/10/2013 by Dobbin145 (2 reviews written)

I made the silly mistake of buying a Suunto X10 GPS watch from OutdoorGB. I had problems with the watch pretty much as soon as I took it out of the box. The GPS performance was atrocious compared to the Garmin Forerunner that I was replacing. So having had a fair amount of experience with GPS units over the years(both hand held and wrist top) I contacted OutdoorGB in the first instance. They simply passed me off to the manufacturer and I sent the unit off to be tested by Suunto (at my expense)… Read Full Review

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★☆☆☆☆

“no care for air postal delivery”

Written on: 18/09/2013 by suzukiadsljp (1 review written)

I ordered music gadget by international delivery. and I recceived it but external package damaged. please consider the care for air postal delivery, like cover with bubble wrapping or thick cover. thank you… Read Full Review

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★☆☆☆☆

“questions, but no answer to them”

Written on: 16/08/2013 by mr.T77 (1 review written)

Information email, with wrong informations, when I asked questions, the response was quick, but not what I asked about???… Read Full Review

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★☆☆☆☆

“When they have your money they dont want to know in my...”

Written on: 25/05/2013

Is this company selling seconds at full price? I purchased a lifeproof phone case for an apple 4/s only to find out I can not keep my phone in my pocket because the case activates voice control. Where the case fits into the main button it is raised so any pressure on that area sets off voice control which you can not turn off to stop this happening. What good is a phone case I can not put in my pocket? I told outdoorgb.com that it was not fit for purpose or faulty and they told me it was not… Read Full Review

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★☆☆☆☆

“Do not order if you are outside the EU!”

Written on: 24/04/2013 by markesenep (1 review written)

I ordered an item of worth 50 GBP and it was delivered on time to my country, Switzerland (not a EU member). However to my surprise, when collecting the package, the post office charged me a customs fee amounting to 30% of the item value! I then sent an email to the customers service which was answered quickly, but with so many grammar and syntax mistakes it was hardly understandable!! I was faced with the choice between returning the package and paying the shipping cost PLUS the customs tax… Read Full Review

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★☆☆☆☆

“Untill today, 23th of december, I did not receive the...”

Written on: 23/12/2012 by etapia (1 review written)

Untill today, 23th of december, I did not receive the ítem i bought 20 days ago (3th of december). I already know when the item was delivered, but I want to know when I will receive it. I assume is not my responsibility to track it where is. Your marketing says 8 work days delivery, that means I should have receive the item in Thursday 13. By the way, the item was a gift to me, my birthday was on 20 th. Regards and Happy New Year … Read Full Review

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★☆☆☆☆

“Cheap Flimsy Sub Standard Product”

Written on: 14/12/2012 by Walshy1979 (1 review written)

I would not recommend buying the bear grylls compact scout knife. Awful flimsy construction. The handle feels really cheap and the blade wobbles about when it has been locked. Completely overpriced. he should be ashamed to put his name to it… Read Full Review

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★☆☆☆☆

“An awful service ”

Written on: 07/11/2012

I placed a small order for a heavy duty lighter plug, which did not arrive in the time expected. I contacted the company by email, and did not receive a reply. As I had paid by Paypal, I contacted them, and checked if payment had in fact been made. After confirming this, I again, contacted the company asking why they hadn't replied and where my order was.This time, I was told that they had no record of me placing the order. Back to Paypal I went, and again checked in more detail. Paypal… Read Full Review

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★☆☆☆☆

“still wet feet”

Written on: 20/10/2012

Waterproof sealskin socks arrived promptly and kept my feet dry for the first 3 times of wearing. After this,they leaked every time I wore them. Have gone back to just putting extra dubbin on my shoes and I'm very disappointed… Read Full Review

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★☆☆☆☆

“Wrong Item & Full Postage Not Refunded!!!”

Written on: 11/10/2012 by markgreen974 (1 review written)

Orderd a jacket from OutdoorGB, they sent the wrong jacket which was annoying enough but to top it off when I sent it back (recorded delivery) it took them a further four days to make the refund & when I was refunded they only refunded £3.50 postage for an item which cost me £6.55 to send back to them so it's cost me for thier error!!!!!… Read Full Review

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★☆☆☆☆

“very slow and no follow up to complaint”

Written on: 20/09/2012

the delivery schedules promised on the website are unrealistic for customers living in the rest of Europe. Customer support did not get back to me to explain why the goods have been delayed. It is pointless laying the blame with 'foreign' courier companies as other competitor companies manage to do better. I'd like to be able to comment on the quality of the product ordered but it still hasn't arrived!… Read Full Review

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