Vente-Privee www.vente-privee.com Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
109
10% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Vente-Privee www.vente-privee.com - Ask a question now

Media Gallery for Vente-Privee www.vente-privee.com

Vente-Privee www.vente-privee.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Order never arrived”

Written on: 07/12/2016

I have the worst experience with buying from vp you could imagine. It took 4 weeks to finally dispatch the item. Week later I have reported not receiving my order and they said they will investigate it but it may take another 4 weeks. It has been over 2 months since I placed the order and still haven'tvgot it. Comunication is poor and when I let them know that I want to claim the money back haven't heardvfrom them any more. Be aware… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware V-P!”

Written on: 09/09/2016 by Kennedy85 (1 review written)

I have bought from them twice before for non-clothing purchases (candy and housewares) and have been surprised how long it takes to get an item. The delivery is always delayed (happening 4-6 AFTER you pay for it), and then it is always delayed inexplicably in transit. This time, I bought a winter coat and it did not fit. When I go to return it, I see that they do not cover the cost of returns. They want it in the original box, original packaging, and when I went to ship it (V-P recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“There's plenty other, far better flash-sale sites”

Written on: 18/07/2016 by Santino342 (1 review written)

I only started using VP after I've had some experience with Secret Sales and Cocosa, they are pretty decent, good prices (although if you can be bothered looking up products you can find similar, if not better deals online) their shipping time is acceptable (Cocosa can take longer, since they are based in US) and their customer service is good. Now, expecting the same from VP I set myself for a big disappointment. And here is why: - prices are comparable - I have nothing on that, - shipping… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never buy from VP!”

Written on: 28/04/2016 by Hernandezad305 (1 review written)

I've ordered a few things over the past few years: majority gets returned as the product is usually poor quality (compared to the look of in in the pictures). Once I ordered boots and I received sandals, they took ages to refund my money even though it was their fault entirely! In March I ordered a £100 jumpsuit, they gave me a delivery date of "22nd April or before", I didn't get it by 22nd so I chased. They couldn't have cared less, after contacting them by email and telephone at least… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“service and delivery poor ”

Written on: 06/01/2016 by GGandRon (1 review written)

They ship to the latest not earliest delivery slots that they advise they don't care very much about poor or inefficient service and returns are hard to make I say steer clear if you need something for a particular time They take your funds pretty quick but are very very slow to refund and in some cases by the time the goods arrive you can of forgotten you even ordered them Just as well because you couldn't rely on them if you wanted them for a particular deadline I wish they were more open… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor after sales service, Inefficient delivery ”

Written on: 28/08/2015 by 8Carter (1 review written)

For the waste of time and poor service and inefficient delivery with Yodel!!!! you are better going to the shop or trying another online site. VP is hopeless. Stay away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“was waiting two weeks over estimate delivery just to...”

Written on: 22/08/2015

was waiting two weeks over estimate delivery just to find out over their bad and unproffesional courier service that their driver wrote ?delivered? and I received NONE of my parcels mind you I placed three orders and received NONE OF THEM … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I have an amazing experience with Vente Privee France...”

Written on: 17/12/2014 by RAG42 (1 review written)

I have an amazing experience with Vente Privee France and we moved to USA. I bought some swiss high tier luxury watches in discount (but still very expensive) as in vente privee france you have guarantee they come from authorized retailers and also have the blessing of brand to do punctual special discounts. I received the watch Raymond Weil and saw a few strange things in box, warranty not completed, instructions corresponding to another watch etc. I called the watch brand Raymond Weil, and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Closing... and it's a big mess!”

Written on: 11/12/2014 by CortezMcDonald (1 review written)

Nothing is shipping. The orders are just sitting there. I've ordered many Christmas gifts, my funds are all tied up and I am worried sick. You are not allowed to cancel or get a refund while the orders are pending. The U.S. operation is closing down and nothing is happening at Vente-Privee. It took me forever to find a number to get customer service because they've hidden the number on the website. Finally, I was able to get someone on the line who explained that they are trying, but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never try and send anything back - it is a nightmare”

Written on: 25/11/2014

I bought a set of suitcases, one of which zip broke on the second use - definitely not the airlines fault. They made it my problem to get the items back to them as if it was my fault. Then have demanded a copy of my bank statement showing bic and IBAN numbers to give my refund. My on line banking doesn't show this. Now had to order a special statement from my bank which will take five days to come. Surely they should have come and picked up these items and just refunded my PayPal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rude Custmer Service”

Written on: 24/10/2014 by Ispy2 (1 review written)

Called three times (had left a request for a call back from a supervisor) to resolve an issue regarding a promotion that had not been applied. Agent offered half of the promo value to be applied towards a "future" purchase as I was told they could not provide any credits on pending orders (my most recent order had been placed only moments prior to my first call). A supervisor never called back and on my 3rd call, I could not believe the agent asked me if I was calling to vent since he could… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible shopping experience”

Written on: 20/10/2014 by WinstonDolan (1 review written)

They advertised shoes as "true to size" - when they showed up a month later they were so small I couldn't even try them on and then they charged $9.95 to return them. I requested that they waive the fee and they refused as they said what shipped was what I ordered. They just don't get it. I'll stick to Neiman Marcus, Versace and Zappos Couture online sites- all great experiences. Really surprised that Amex would associate with this - I have been a very happy customer of Amex for many years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“VP has lost another great customer”

Written on: 04/09/2014 by klWare207 (1 review written)

I gave VP 2 stars as there was extremely happy moments in the past 3 years in our relationship but unfortunately, far too little happy moments. VP has provided me in the past great buys to high end designer items that I would have not afford otherwise at the retail prices. The beautiful Marc Jacobs Baroque studded handbag received was a moment of excitement with VP (and I let them know how I loved this bag), at the awesome price for such a luxury item. No ebay auction or other discount… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not keep commitments”

Written on: 17/08/2014 by 91Walton (1 review written)

Very poor customer service. When ordering they provide a a delivery window but they have no intention in keeping it. I placed an order on July 3rd, was supposed to receive one of the times by July 31 and yet to receive it. Expected date is now Aug 21. A second item of the same order is supposed to arrive latest Aug 18 but they do not have nay idea when it will be shipped… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible shipping. Half of my plates arrived broken....”

Written on: 10/08/2014 by yzHodges1965 (1 review written)

Horrible shipping. Half of my plates arrived broken. Fake sales! Buyers beware!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Californialady's Comment

Written on: 04/09/2014

The seem problem with me. My bowls were broken with no apology from a specific VP rep. Made a mess all over my floor opening up the box to discover this mess. I was a VP lover in the early years, lost trust and beginning to believe some of the sales are fake too.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Late, Ridiculous Excuses”

Written on: 09/08/2014 by Jensenl241 (1 review written)

I wish I had read the reviews before I ordered. 1st time to order with them and the experience has been horrible. Not reliable. Bad communication. Customer service just keep lying all the time to make you waiting for your merchandise One excuse after another. Then you find out you cannot cancel the order when Vente Privee is late shipping it out. Cannot give you a clear shipping date. Ridiculous… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Still waiting for my order”

Written on: 29/07/2014 by McLeod1 (1 review written)

I think it is very bad form to charge for an item and then not deliver it for many weeks, often more than a billing cycle. Tantamount to fraud in my opinion. Since ventee prive is partnered with American Express, it should be easy enough to addresss this. The only way to give ventee privee an incentive to deliver stuff in a timelier manner is to not allow them to charge for things until they are sent, or at least working on an order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A big rip-off”

Written on: 29/06/2014 by vancyp (1 review written)

I saw an Invicta Pro Diver Casual watch with a listed original price of $2495.00 selling for $89.00. Of course I thought this was to good to be true. AFTER purchasing the watch I checked the Invicta sight and the original price is actually less than $600.00. That still would have been a great deal EXCEPT you can find it for about $59.00 from several other places. Who sets these prices that are advertised on VentePrivee?? and why doesn't AMEX verify that they are accurate??? I am surprised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“beware product desciptions”

Written on: 13/06/2014 by Allen326 (1 review written)

Very large rims on dishes I ordered. This was not mentioned in desciption so dishes had very little usable surface. Company told me I should have guess this by the picture in ad. It was not a returnable item and they would not return. Items also had bubbles on many plates. I quit them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UK Buyers beware”

Written on: 09/06/2014 by Declan410 (1 review written)

UK customers please please be well aware of this company's returns practices, basically you have very few rights when you buy from them. I have been am dumber for over 5 years and have bought anything from watches to children's clothing and kitchen goods. Whilst the company appears to be offering a great saving you have to wait over a month for the goods, sometimes 2 - in the meantime you have no rights to a refund after the first 7 days of the sale. They make returns very very difficult and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview