Vente-Privee www.vente-privee.com Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
11% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Vente-Privee www.vente-privee.com - Ask a question now

Media Gallery for Vente-Privee www.vente-privee.com

Vente-Privee www.vente-privee.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Do not keep commitments”

Written on: 17/08/2014 by 91Walton (1 review written)

Very poor customer service. When ordering they provide a a delivery window but they have no intention in keeping it. I placed an order on July 3rd, was supposed to receive one of the times by July 31 and yet to receive it. Expected date is now Aug 21. A second item of the same order is supposed to arrive latest Aug 18 but they do not have nay idea when it will be shipped… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible shipping. Half of my plates arrived broken....”

Written on: 10/08/2014 by yzHodges1965 (1 review written)

Horrible shipping. Half of my plates arrived broken. Fake sales! Buyers beware!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Late, Ridiculous Excuses”

Written on: 09/08/2014 by Jensenl241 (1 review written)

I wish I had read the reviews before I ordered. 1st time to order with them and the experience has been horrible. Not reliable. Bad communication. Customer service just keep lying all the time to make you waiting for your merchandise One excuse after another. Then you find out you cannot cancel the order when Vente Privee is late shipping it out. Cannot give you a clear shipping date. Ridiculous… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Still waiting for my order”

Written on: 29/07/2014 by McLeod1 (1 review written)

I think it is very bad form to charge for an item and then not deliver it for many weeks, often more than a billing cycle. Tantamount to fraud in my opinion. Since ventee prive is partnered with American Express, it should be easy enough to addresss this. The only way to give ventee privee an incentive to deliver stuff in a timelier manner is to not allow them to charge for things until they are sent, or at least working on an order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A big rip-off”

Written on: 29/06/2014 by vancyp (1 review written)

I saw an Invicta Pro Diver Casual watch with a listed original price of $2495.00 selling for $89.00. Of course I thought this was to good to be true. AFTER purchasing the watch I checked the Invicta sight and the original price is actually less than $600.00. That still would have been a great deal EXCEPT you can find it for about $59.00 from several other places. Who sets these prices that are advertised on VentePrivee?? and why doesn't AMEX verify that they are accurate??? I am surprised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“beware product desciptions”

Written on: 13/06/2014 by Allen326 (1 review written)

Very large rims on dishes I ordered. This was not mentioned in desciption so dishes had very little usable surface. Company told me I should have guess this by the picture in ad. It was not a returnable item and they would not return. Items also had bubbles on many plates. I quit them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UK Buyers beware”

Written on: 09/06/2014 by Declan410 (1 review written)

UK customers please please be well aware of this company's returns practices, basically you have very few rights when you buy from them. I have been am dumber for over 5 years and have bought anything from watches to children's clothing and kitchen goods. Whilst the company appears to be offering a great saving you have to wait over a month for the goods, sometimes 2 - in the meantime you have no rights to a refund after the first 7 days of the sale. They make returns very very difficult and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Inflated prices and terrible packing”

Written on: 27/05/2014 by 236Drake (1 review written)

Terrible. Long shipping delays and frequent cancellation notifications. Fragile items arrive shattered and food items are damaged. Chocolates arrive melted; preserve jars arrive broken. Stay away! Very surprised that American Express has linked up with this horrific company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“customer service? NONE!!”

Written on: 22/05/2014 by 227Fox (1 review written)

This is the most unprofessional, untrustworthy and unfriendly to customers site! They charge for the merchandise at the time of order, HOWEVER, the orders are not fulfilled for two months sometimes, IF EVER! This is a clever way to use my money interest-free. If there are thousands of members like me, paying in and waiting for months, that's a pretty good arrangement....for Vente-Privee! I have recently had several orders cancelled after at least a month of waiting! I was told that they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“VERY BAD ”

Written on: 21/05/2014 by nicole78910 (1 review written)

1st time to order with them and it's horrible. Not reliable. Bad communication. Customer service just keep lying all the time to make you waiting.it's a shame for AE and for Vente Privee in general!! I am a customer for years with Vente Privee France and never never had any issue with them. What's wrong with Vente Privee USA?????… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Complete rubbish- where is the FTC and NY AG?”

Written on: 15/05/2014 by MinaMurray7 (1 review written)

When you purchase an item they charge you immediately, are supposed to deliver within four weeks, after the four weeks has lapsed they claim they were unable to obtain the merchandise they sold you, never notify you that this has occurred unt you contact them, don't credit you back for the outstanding charge for at least 10 business says from when they "confess" to not having the merchandise, and repeat this pattern over and over each time claiming it was a one-time snafu. Selling merchandise… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absoloutly incapable of getting the order right”

Written on: 04/05/2014

Twice I have tried ordering through Vent-Prive and twice they have failed to deliver the package. The have serious issues with their delivery system and subsequent refund process. I had to keep insisting on the refund and they claimed they could not process it since thay had not yet received the package back from the mailing service, but I don't see why that should delay my refund since they never succeeded on getting the package to me in the first place. Over all, it's a very unpleasant and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible”

Written on: 28/04/2014 by Clementine1966 (1 review written)

Just terrible. Five weeks and i still have not recieved my packet!!! Bad communication!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible”

Written on: 23/04/2014 by McKinley166 (1 review written)

They are the worst. 8 articles of clothing, 2 month wait, 3 items were damaged, 2 items not sent (they cancelled) and was not notified that I would not receive them until I called (2 months later). They have not credited my account for the items cancelled even though they knew it would not ship, what?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Slow Delivery, Discounts are Inflated; Sells out in...”

Written on: 22/04/2014 by stargirlbyjs (1 review written)

1. To everyone's point - the delivery takes forever. Don't buy anything for an event that's within 2 months away! 2. The 'Discount' is inflated. Always check ebay for the same item, I guarantee you that you'll find the new items for less. 3. THIS ONE WAS THE LAST STRAW: they send you an email 7 minutes AFTER an event starts. However everything is SOLD OUT in 2 MINUTES! I'm not joking. I was counting down the start of a sale to the minute, refreshed the page and 70% of all the items were sold… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“they sent me fake AGATHA PARIS items”

Written on: 30/03/2014 by RUBIK85 (1 review written)

I am a frequent customer of AGATHA PARIS. That's why I know how bad quality are the items that they sent to me. They tried to make them to be like authentic: the UGLY little pack, the catalogue but of course NO guarantee certificate. I am asking them for an answer. Let see what they will do. I can sue them definitely. I will never buy from them again. Probably all the stuffs they are selling are FAKE!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pulsespeed7's Response to RUBIK85's Review

Written on: 07/08/2014

100% agree. They advertise Levi's Authentic Jeans (Made in USA). When I received the jeans after 4 weeks, the label inside the jeans pocket it says "Made in Turkey". What a rip off way of deceiving customers. This company is fake. Here's a tip: Just call AMEX all tell them your disputing the charges and you want your money back. Even though you are in the process of returning the items. I did that all the time with AMEX and they agreed.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★☆☆

“Good stuff, but you'll wait forever to receive...”

Written on: 09/01/2014

I love what offer, but extremely disappointed at the time it takes to receive. I placed four orders in 2013 and all were delayed. In these days of quick shipping, I cannot understand why it takes eight weeks and beyond to ship an item. Case in point, I placed an order for several items on November 15 with hopes of giving them as gifts during the holidays. When I didn't receive by Christmas, I told my friends they would get New Year's gifts from me. Didn't happen. Today is January 9 and I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vwvw's Comment

Written on: 12/02/2014

I SO agree - ordered some shoes for a wedding January 14th. It is almost February 14th and they have not even shipped. Wedding is the beginning of March. They are TERRIBLE!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“SCAM”

Written on: 02/01/2014

If I could give this retailer zero stars I would. When you order a product, they charge your card immediately and then the delays begin. They item is either 4-6 weeks late or the cancel the item and don't tell you. In other words, they are the epitome of incompetence. We all need to contact American Express and tell them how poor the customer service and order processing is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Malamutegal's Comment

Written on: 27/02/2014

Totally agree with these comments. Here in the UK the Vente Privee service is appalling if you return goods and require a refund. You get fobbed off and stalled by their customer services team whose "Be patient" sickly sweet false attitude makes you want to hurl something ! I am waiting for a refund now for 4 weeks. Still no sign of it.They say it takes 2 week or more for goods to arrive from the UK in France. I asked them if they swim the channel with one parcel at a time strapped to their backs. The customer services are pathetic.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“A Huge Embarrassment to American Express, Incompetent”

Written on: 31/12/2013

I ordered 2 pairs of Donald Pliner shoes on 11/19/13 and my AEX card was automatically charged and billed. The items never arrived at the estimated delivery date. Two weeks post estimated delivery date, the items have still not arrived. I contacted Vente Privee to inquire about the undelivered items and was told that the items were "not available" from the manufacturer. I was never informed of this. I cancelled the order, disgusted by the poor customer service, and received an e-mail… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Missed delivery for Christmas”

Written on: 28/12/2013

I ordered a gift for my wife from Vente Privee on 23 November, with a projected delivery date of between 13-20 of December. No problem, I thought. Yes, problem. I called them around the 17th to see what was up, as their website showed that absolutely nothing had happened since I has ordered. The 'customer service' representative said there was "no problem" - apparently he thought they were doing very well. I pointed out that there was really no point ordering Christmas gifts from them if… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview