Vente-Privee www.vente-privee.com Reviews

Click here if this is your business
★☆☆☆☆
1.5 / 5
114
11.4% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Vente-Privee www.vente-privee.com - Ask a question now

Media Gallery for Vente-Privee www.vente-privee.com

Vente-Privee www.vente-privee.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“One of the worse companies out there”

Written on: 05/07/2017 by Richard176 (1 review written)

I do not normally write these reviews but I felt I should warn customers in the UK to avoid this company. Goods due to arrive on June 15th had not arrived when I telephoned them on June 28th. They promised to investigated but did not. When I telephoned again in July 6th I was told that they needed another 30 days to investigate before issuing a refund. This Company has awful customer service. Some customers appear to have had a good experience, many of us have not. Beware of this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Good quality”

Written on: 26/03/2017 by kiko_kimura (1 review written)

I ordered two Coccinelle bags (155 pounds in total) on March 18, 2017. I even regretted ordering from their websites after I read reviews about VP online - worried that my parcel will disappear in the midway of delivery. Lucily my parcel was dispatched on March 20 - while it said my parcel might be dispatched after March 23 (I guess that's because the two bags I ordered had been sold out very quickly, so VP soon arranged stock from Coccinelle). The tracking number is linked to Yodel. I was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“No Problems for me”

Written on: 23/03/2017 by Devonv436 (1 review written)

I ordered a kipling bag with this company and received it a week later. It was delivered promptly in the time scale given. I cannot speak for those who have had a negative experience but mine was positive & I would use them again. Bag was great value!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Had to Report”

Written on: 18/01/2017 by 427Hartley (1 review written)

I feel so strongly about this company I wanted to share my experience, I bought a pair of boots on the 31/12/2016 and on the 3/01/2017 I got an e-mail saying item was dispatched and the actual wording was 'may take up to five working days'. I was given an extra link that sent me to Yodel, in this message there was nothing else so if that's what the company sent me that's what I expected! However today the 15/01/2017 still no parcel but I have reported the company both to trading standards and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Slow service and you have to pay for returns”

Written on: 20/12/2016 by Herbie1978 (1 review written)

I received a (very expensive even though discounted) bag after many weeks wait. It was smaller than displayed and after a very confusing return process I had to pay to return! It was a suitcase so very expensive. I would not recommend this site, it is not worth all the hassle… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Order never arrived”

Written on: 07/12/2016

I have the worst experience with buying from vp you could imagine. It took 4 weeks to finally dispatch the item. Week later I have reported not receiving my order and they said they will investigate it but it may take another 4 weeks. It has been over 2 months since I placed the order and still haven'tvgot it. Comunication is poor and when I let them know that I want to claim the money back haven't heardvfrom them any more. Be aware… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware V-P!”

Written on: 09/09/2016 by Kennedy85 (1 review written)

I have bought from them twice before for non-clothing purchases (candy and housewares) and have been surprised how long it takes to get an item. The delivery is always delayed (happening 4-6 AFTER you pay for it), and then it is always delayed inexplicably in transit. This time, I bought a winter coat and it did not fit. When I go to return it, I see that they do not cover the cost of returns. They want it in the original box, original packaging, and when I went to ship it (V-P recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“There's plenty other, far better flash-sale sites”

Written on: 18/07/2016 by Santino342 (1 review written)

I only started using VP after I've had some experience with Secret Sales and Cocosa, they are pretty decent, good prices (although if you can be bothered looking up products you can find similar, if not better deals online) their shipping time is acceptable (Cocosa can take longer, since they are based in US) and their customer service is good. Now, expecting the same from VP I set myself for a big disappointment. And here is why: - prices are comparable - I have nothing on that, - shipping… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never buy from VP!”

Written on: 28/04/2016 by Hernandezad305 (1 review written)

I've ordered a few things over the past few years: majority gets returned as the product is usually poor quality (compared to the look of in in the pictures). Once I ordered boots and I received sandals, they took ages to refund my money even though it was their fault entirely! In March I ordered a £100 jumpsuit, they gave me a delivery date of "22nd April or before", I didn't get it by 22nd so I chased. They couldn't have cared less, after contacting them by email and telephone at least… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“service and delivery poor ”

Written on: 06/01/2016 by GGandRon (1 review written)

They ship to the latest not earliest delivery slots that they advise they don't care very much about poor or inefficient service and returns are hard to make I say steer clear if you need something for a particular time They take your funds pretty quick but are very very slow to refund and in some cases by the time the goods arrive you can of forgotten you even ordered them Just as well because you couldn't rely on them if you wanted them for a particular deadline I wish they were more open… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor after sales service, Inefficient delivery ”

Written on: 28/08/2015 by 8Carter (1 review written)

For the waste of time and poor service and inefficient delivery with Yodel!!!! you are better going to the shop or trying another online site. VP is hopeless. Stay away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“was waiting two weeks over estimate delivery just to...”

Written on: 22/08/2015

was waiting two weeks over estimate delivery just to find out over their bad and unproffesional courier service that their driver wrote ?delivered? and I received NONE of my parcels mind you I placed three orders and received NONE OF THEM … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I have an amazing experience with Vente Privee France...”

Written on: 17/12/2014 by RAG42 (1 review written)

I have an amazing experience with Vente Privee France and we moved to USA. I bought some swiss high tier luxury watches in discount (but still very expensive) as in vente privee france you have guarantee they come from authorized retailers and also have the blessing of brand to do punctual special discounts. I received the watch Raymond Weil and saw a few strange things in box, warranty not completed, instructions corresponding to another watch etc. I called the watch brand Raymond Weil, and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Closing... and it's a big mess!”

Written on: 11/12/2014 by CortezMcDonald (1 review written)

Nothing is shipping. The orders are just sitting there. I've ordered many Christmas gifts, my funds are all tied up and I am worried sick. You are not allowed to cancel or get a refund while the orders are pending. The U.S. operation is closing down and nothing is happening at Vente-Privee. It took me forever to find a number to get customer service because they've hidden the number on the website. Finally, I was able to get someone on the line who explained that they are trying, but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never try and send anything back - it is a nightmare”

Written on: 25/11/2014

I bought a set of suitcases, one of which zip broke on the second use - definitely not the airlines fault. They made it my problem to get the items back to them as if it was my fault. Then have demanded a copy of my bank statement showing bic and IBAN numbers to give my refund. My on line banking doesn't show this. Now had to order a special statement from my bank which will take five days to come. Surely they should have come and picked up these items and just refunded my PayPal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rude Custmer Service”

Written on: 24/10/2014 by Ispy2 (1 review written)

Called three times (had left a request for a call back from a supervisor) to resolve an issue regarding a promotion that had not been applied. Agent offered half of the promo value to be applied towards a "future" purchase as I was told they could not provide any credits on pending orders (my most recent order had been placed only moments prior to my first call). A supervisor never called back and on my 3rd call, I could not believe the agent asked me if I was calling to vent since he could… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible shopping experience”

Written on: 20/10/2014 by WinstonDolan (1 review written)

They advertised shoes as "true to size" - when they showed up a month later they were so small I couldn't even try them on and then they charged $9.95 to return them. I requested that they waive the fee and they refused as they said what shipped was what I ordered. They just don't get it. I'll stick to Neiman Marcus, Versace and Zappos Couture online sites- all great experiences. Really surprised that Amex would associate with this - I have been a very happy customer of Amex for many years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“VP has lost another great customer”

Written on: 04/09/2014 by klWare207 (1 review written)

I gave VP 2 stars as there was extremely happy moments in the past 3 years in our relationship but unfortunately, far too little happy moments. VP has provided me in the past great buys to high end designer items that I would have not afford otherwise at the retail prices. The beautiful Marc Jacobs Baroque studded handbag received was a moment of excitement with VP (and I let them know how I loved this bag), at the awesome price for such a luxury item. No ebay auction or other discount… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not keep commitments”

Written on: 17/08/2014 by 91Walton (1 review written)

Very poor customer service. When ordering they provide a a delivery window but they have no intention in keeping it. I placed an order on July 3rd, was supposed to receive one of the times by July 31 and yet to receive it. Expected date is now Aug 21. A second item of the same order is supposed to arrive latest Aug 18 but they do not have nay idea when it will be shipped… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible shipping. Half of my plates arrived broken....”

Written on: 10/08/2014 by yzHodges1965 (1 review written)

Horrible shipping. Half of my plates arrived broken. Fake sales! Buyers beware!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Californialady's Comment

Written on: 04/09/2014

The seem problem with me. My bowls were broken with no apology from a specific VP rep. Made a mess all over my floor opening up the box to discover this mess. I was a VP lover in the early years, lost trust and beginning to believe some of the sales are fake too.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview