Vente-Privee www.vente-privee.com Reviews
Latest Reviews
★☆☆☆☆
“Don't order from this site”
Written on: 09/05/2013
Placed an order at the end of March; got last half of the shipment last week, May 3. Sad to say, received a broken merchandise, while no word on other half of ordered items. Still waiting for vente-privee to respond to my email. Just like the others, I have already been charged the items on my Amex card. :( (read more)
★☆☆☆☆
“Worst site ever”
Written on: 22/04/2013 by venteefrustrated
What a model- Charge credit card when placing order not when it is shipped. Then cancel the order or keep procrastinating based on 'awaiting status' from warehouse and then no refund of money.. Still waiting after 1 month. Never ever order from this bogus site. (read more)
★☆☆☆☆
“Dishonest Business Model-Shame on America Express!”
Written on: 10/04/2013
They charge your amex card for the item on ordereing unlike companies like Amazon that charge your card when the item is shipped. They almost never ship within the three week time frame promised. Their warehouse is always "receiving items from their vendors" you are assured when you call to complain and they tell you that the item will be shipped "any time now" as they are still receiving inventory from the vendor. And you call every few weeks and get the same line from them. Then, as if... (read more)
★☆☆☆☆
“Vente Privee - what a joke - except it cost you time...”
Written on: 25/03/2013 by ventepriveJOKE (1 review written)
So you wait a few weeks to get your package through the door, 4 to 6 weeks is normal. You've paid the money all that time ago so it in the Vente Privee account. You clearly order size 7 and a 3.5 arrives. Two weeks later the second half of the order arrives, again you order 7 and a 3.5 arrives....£180 wasted until you manage to send everything back to them. A different order arrives...finally maybe something to feel pleased about....nope - wrong size again!!!! What a joke this company... (read more)
★☆☆☆☆
“Invited Friends and Relatives and No credit”
Written on: 24/03/2013
I invited friends and relatives on the iPhone app (Referral). After they registered and bought using the email invite link I sent them > no credit for me because apparently there is no record that my friends used my email link to register. Indeed I do not see their names in the MY INVITES list. (read more)
★☆☆☆☆
“Horribly slow”
Written on: 15/03/2013
Waiting for over a month and my delivery date was "adjusted" again. Stay away, it's not worth the frustration! (read more)
★☆☆☆☆
“Claimed Retail Price is Way Overstated”
Written on: 13/03/2013
I ordered chairs each with a claimed retail price of over $1,000. At that price and with the aura of quality presented by the site I expected nice chairs. They were awful. I started googling the manufacturer and found out they sold in the $300's at Bath and Body Works. Not my choice for fine furniture. So, 60% off of a bogus retail price turned out to be 120% of the actual selling price. (read more)
★★★☆☆
“Vente-Privee Awesome Prices but Cancels Order”
Written on: 27/02/2013 by californialady (1 review written)
I have been a member for almost a year and have purchased at least 25 orders in the past. Prices are superior to any other website and love the designers they introduce me to. Most items are of fantastic quality. My HUGE COMPLAINT......they have cancelled orders some of my orders or in part. I have had 5 orders cancelled in part or in full and is very frustrating when in some cases they were warehouse camp sales (meaning they had items on hand from prior sales and clearing out the... (read more)
★☆☆☆☆
“Grossly Disappointing”
Written on: 25/02/2013
I ordered a Christopher Fischer Frasier Cashmere V-Neck Sweater on December 1. I received an immediate confirmation with an expected delivery date range of 12/16-12/28. I began calling on 12/20 to check on the status of the order. I was told then that it was taking some time to get the item from the manufacturer and that I should have it by 12/28. Today is 1/3 and I just called only to learn that they were unable to complete the order and that an email will be sent to me either today or... (read more)
★☆☆☆☆
“The absolute worst”
Written on: 14/02/2013 by Ventepriveesucks (1 review written)
Ordered a tie on November 12th, 2012. Got shipping email on December 5th. Shipping number was bogus cause it never updated. Called back a couple weeks later and was informed it was out of stock. Asked for a refund and they said it'll be processed within 10 business days. Never got refund. Called back on 1/3/13 was told the same thing. Same result. Called back 1/25/12 was told the same thing. Finally got "order cancelled" under the Status heading on 1/29/2013. Never got refund. Just now... (read more)
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Showing 1 - 10 of 56 Reviews
★☆☆☆☆
“Horrible customer service”
Written on: 12/02/2013 by Kaydds (1 review written)
I ordered my sun glasses a month ago, kept calling and asking they said they are checking with the warehouse, finally I got an email after 1.5 months of my order telling me that , they are out of the glasses and they will refund me. Horrible customer service. Be aware don't deal with them (read more)
★☆☆☆☆
“Useless Website”
Written on: 12/02/2013
I have been longing for a cashmere hoody for a long time and have just tried to order one today from this company. I have been a member for a while and this was my first order. Unfortunately the website was not working properly and I had a very frustrating half an hour trying to order one product. When I phoned they were completely non-plussed. I was told I could not order over the phone and they could not hold the item for me while they tried to resolve the problem which they admitted was... (read more)
★☆☆☆☆
“Slow, nonperformance and poor service”
Written on: 12/02/2013
Repeatedly has failed to fulfill my orders as promised. Charges credit cards immediately and weeks later admits it couldn't get the goods. it's lost my business. (read more)
★★★★★
“Yes it is slow - but it is cheap!!!!!”
Written on: 12/01/2013 by Flowergirl666 (1 review written)
Let me start by saying that I don't work for Vente Privee, and don't know anyone who does. I have placed many orders (over 20) with VP over the past 18 months. I have received all the orders. Yes - it took between 3 to 6 weeks for each order, and in the two cases where I have returned something because it didn't fit I have been able to return it (at my own cost) easily and have been refunded within 14 days. I have purchased Musto, Gossard, Aigle, Geox, LeJaby and many more. I bought gifts... (read more)
★☆☆☆☆
“Incompetent customer service and lots of issues”
Written on: 05/12/2012 by Ssweb1
I have ordered from vente-privee 5 times over the past few months. First order arrived on time and as advertised. On the 2nd one, one of the items arrived the wrong size - after contacting them about it I sent it back, and was eventually credited for it - though they charged me for shipping (even though it was their fault and they had said they wouldn't). After 2 more phone calls the credited me with the shipping charge. I received one item from order #3 but not the other. Three weeks... (read more)
★★★★☆
“Gzperry”
Written on: 05/12/2012 by gmperry
Today I have received my first order out 5 I have placed with venteprivee. The package arrived within the Time limits they gave me. Although it was a looong time of waiting I am happy with what I received. All the items were as described. So far I am having a great experience with this company. I will post more feedback on each order I have placed. (read more)
★★★★★
“No problems with order”
Written on: 01/12/2012 by Jimwombat (1 review written)
I ordered four items last month during the Levi's vintage clothing sale. I was worried after reading the reviews and almost cancelled my order, picked The express shipping as well which I would recommend. Got everything yesterday During the time frame that was stated for delivery on the website. Everything was As described and a really good deal, I would order from them again. (read more)
★☆☆☆☆
“A COMPANY WHICH MAKES SNAIL MAIL LOOK FAST”
Written on: 28/11/2012 by Gowand (1 review written)
A month after ordering I am still waiting on 2 items. Order was placed on 30th October.Vente Privee received the goods on 12th November Company claimed they were shipped to me on 21st November 2012 but gave me an invalid tracking number so no way of knowing. Contacted company and got a fatuous email about how goods can take up to 7 days or even longer just to reach the U.K from France which after all our nearest neighbour.I assume they then take a lengthy period of time to reach the delivery... (read more)
Emaclaca's Response to Gowand's Review
Written on: 03/01/2013
I have just been through 2 orders with them where they have done exactly the same thing - order is claimed to be dispatched to courier but in reality sits somewhere between the UK and France for weeks. The customer service was atrocious and along the same lines of "why are you phoning". It says on their website and on their dispatch emails to wait 5 business days for delivery but they cite 2 weeks in correspondence. It's just totally misleading and amatuerish. Do not deal with this company unless you are willing to wait a long, long, long time.
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★☆☆☆☆
“Dreadful Delivery Times - Avoid”
Written on: 21/11/2012 by hammerman1111 (1 review written)
Ordered goods on 14/11. On the tracking it states delivery by 28/12. This is an internet company with a SIX WEEK lead time on clothes? I didn't realise I was ordering made-to-measure, as this can be the only reason for such a ludicrous delay. Silly me I suppose, ordering mid-November and expecting goods before Christmas. Can't see how this 'club' can survivie with such bad service. I rang the 0800 number to cancel and the lines are having 'technical difficulties' Dreadful service, read the... (read more)
★☆☆☆☆
“FedEx/ Warehouse Tracking Issues: Beware ”
Written on: 19/11/2012
It's very obvious that anyone who has recently given a decent review of vente privee must work for them. Who cares about 70% off when the merchandise takes 30+ days to arrive IF AT ALL. I am currently waiting on a refund for an item that was supposed to ship 10/18/12 but never arrived. I was told on several occasions that the warehouse was having tracking issues with FedEx but that they were aware and rectifying the issue. Apparently not because a second order (which was made before I had... (read more)
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Showing 11 - 20 of 56 Reviews
★☆☆☆☆
“They are not fair!!”
Written on: 17/11/2012 by angelique.collet (1 review written)
I had sent items back and should receive € 145,-- back to my account within 10 working days, but I did not receive anything!! BE AWARE!! (read more)
★★★★★
“COULD NOT BE HAPPIER”
Written on: 16/11/2012 by magainous (1 review written)
What is up with these people? You're getting an amazing deal on designer brands and you're complaining about the time the packages take to get to you? The site shows you how long it will be before making your purchase. People these days....jeez ;) Anywho, I accidentally wrote my old shipping address in the form and had the package sent there before I realized my mistake. Customer service could not be more helpful and generous in rerouting my package to me in a timely manner. I hope it... (read more)
Hammerman1111's Response to magainous's Review
Written on: 21/11/2012
do you own the company - on what planet is six weeks an acceptable delivery time? I tired to buy last week nad only once you compete the order do they tell you the delivery time. For me it was AFTER CHRISTMAS. Surely any brain deadfool would kind od know that buying in November might just be a gift? Not at VP.... don't say you weren't told, we can't all be wrong...
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★☆☆☆☆
“3 Separate purchases / 2 bad experiences”
Written on: 14/11/2012 by zsiberian (1 review written)
As already stated here - don't expect to buy something on this site and see it any time soon like you would from other sites. My first item took over a month and when I complained they gave me $5 credit (?!?!) Thanks AmEx, you must be really struggling. Second purchase half of my order never shipped, I made an inquary and they said sorry and here's your refund. I've actually counted on the item and missed other opportunities to purchase it because I thought it was coming. This is... (read more)
★☆☆☆☆
“poor set up...shameful!!! ”
Written on: 10/11/2012
Registered on website but cannot access account. Always get e mails but cannot access them even though I try to follow in screen instructions. Cannot access a page so that I can unsubscribe. Also tried calling several times and the phone crackles and hangs up! I say run from this website. (read more)
★☆☆☆☆
“disgraceful”
Written on: 09/11/2012
As another reviewer wrote, AmEx should be ashamed. Placed an order 9 weeks ago (August 31) and was charged immediately. The order did not ship until October 15 (and then by the slowest method available). To my knowledge, conventional e-commerce policy is to charge the customer's credit card at the time of shipment. The fact that they charged me upfront and did not deliver merchandise for a month and a half is, by itself, frustrating. I was notified when my order finally shipped and 1 item... (read more)
★☆☆☆☆
“They suck!”
Written on: 28/10/2012
I bought two GUESS blouses from them on September 5th, I waited patiently and I got only 1 of my items almost a month later. After almost 2 months without receiving the second item I called to see why I haven't received all my items and they said that they ran short of that particular blouse and that they were going to return my money, so I guess I never would have got my money back if I don't call them, even though they KNEW already that they weren't going to be able to ship my item... (read more)
★☆☆☆☆
“Amex should be ashamed”
Written on: 26/10/2012
I placed an order with these guys 2 months ago and I am still waiting to receive it. Amex should be ashamed to be associated with such fraud of a company! (read more)
Sureshot69's Comment
Written on: 10/04/2013
They charge your amex card for the item on ordereing unlike companies like Amazon that charge your card when the item is shipped. They almost never ship within the three week time frame promised. Their warehouse is always "receiving items from their vendors" you are assured when you call to complain and tell you that the item will be shipped any time now. And you call every few weeks and get the same line from them. Then, as if by magic, the order is cancelled some months later with the excuse that their supplier did not deliver the goods. Now I can understand their business model of buying the inventory after they've sold it and its a wonder AMEX would buy into such a scheme. Most reputable merchants sell inventory that they have paid for with their money, and consequently the item exists. Value? Maybe if you get the item, but if you really need it, don't bother with them.
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★☆☆☆☆
“Awful customer service”
Written on: 11/10/2012
I have cancelled one of my orders right after I placed the order. The order was cancelled, but I still got charged on my credit card. Since then I have been calling them for 2 months, and I still can NOT have my money back. It's very very frustrating. I wanted to contact the manager, the manager is always NOT available. Yes, the website offered some good stuff with very good price, but the customer service is horrible. It's a nightmare. (read more)
★☆☆☆☆
“HORRIBLE! ”
Written on: 27/09/2012
If i could give them no stars I would. My package was delivered but it is no where to be found. I contacted them and they basically said it's not their issue to contact UPS. I contacted UPS and they essentially said the same thing. So my package is just missing and I'm out $300 because they don't want to do anything and the shipping service says the same the same thing. You would think that at least the seller would hep me out but nothing. (read more)
★☆☆☆☆
“The world's slowest.....”
Written on: 16/09/2012
The only thing I can say with consistency is they have the world's slowest delivery times. Whilst some of their offers are good, only order if you don't mind seeing the goods 8/10 weeks later. Considering there are other sites like this that deliver in days, I'd leave well alone. (read more)
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Showing 21 - 30 of 56 Reviews
★☆☆☆☆
“Disappointing Shipping and Service”
Written on: 14/09/2012
Why does it take two weeks for them to even think of shipping your order? Sure it says will ship between certain dates when you order, but it takes them two weeks to process your order and then a two week window to receive it? Most companies do not charge your credit card until your order ships to you. I guess this isn't most companies. I think for discounted designer clothes and shoes, I'll stick to Bluefly. Much better customer service and prompt shipping. I just don't feel that it... (read more)
★☆☆☆☆
“Don't order from this website”
Written on: 21/08/2012
I have ordered 3 items from this site - Tom Ford glasses (still haven't gotten them) Get Maine Lobster (never got it) and a Versace tie (did receive this but it took 2 weeks) I have tried to contact them and they are inept and do not follow through with what they say. Save yourself some grief and bypass this - the deals just aren't worth it. (read more)
★☆☆☆☆
“False MSRP provided - False advertising - BIG rip-off”
Written on: 27/07/2012
I recently purchased 2 belts from vente-privee - the suggested retail price listed in the sale was $275 and the vente-privee sale price was $138 - Seemed like a great deal and I have been looking for a good deal on these types of belts (Trafalgar). After waiting 4 WEEKS to receive my order, I took the belts out of the box and saw where they had the original retail tags still attached -- the original retail on the tags was $138 -- This was no sale --- I paid full freakin retail for these... (read more)
★☆☆☆☆
“Poor service, even worse organization”
Written on: 03/07/2012
What can be said about a supposedly professional organization that cannot handle the most basic of transactions? I placed an order online and cancelled in with 2 hours. I called the Vente Privee customer service person who said that she too cancelled it in their system. Two days later the vendor emails me to set up delivery!! Vente Privee had charged my credit card and forwarded the order to the supplier. The new customer service person said the order had not been cancelled and that they... (read more)
★☆☆☆☆
“Horrible customer service”
Written on: 29/06/2012
As everyone mentioned, the delivery is slow. I was ready for this. However, the most annoying part is returning items to them. They received my return two weeks ago - still no refund. I got a single reply to my multiple emails. It said 'We apologize for the delay. We are in the process of updating our systems and your refund will be put through this week.' Today is Wednesday of the following week - still no refund. They also do not response to emails any more. The worst customer service I... (read more)
★☆☆☆☆
“Amateurish, lousy service”
Written on: 23/06/2012
I have placed 3 orders with Vente Privee, none satisfactory. But they are consistent! All orders have taken weeks to arrive. OK, their model is to compile a bunch of orders. Make a bulk purchase, and then ship. Why not tell the buyers this up front? In this world of quick, responsive service, it is ridiculous to allow expectations to be so misaligned with execution. Next up, SmartPost shipping. What a freakin joke, and misnomer of all time. 2 of my 3 orders were returned to the warehouse.... (read more)
★☆☆☆☆
“slow delivery, defective product, no exchange”
Written on: 14/06/2012 by PSIreview
Good deals, but bad service offer. I bought a nice swiss quartz watch, and waited close to two weeks to get a defective watch that I really liked. I called to request an exchange since I like the watch model and was inform by rep at Vente they do not offer exchanges, only refunds or reimburse me to get the watch fixed. Still trying to decide getting a refund or excercising the manufacturing warranty. (read more)
★☆☆☆☆
“Epic fail”
Written on: 12/06/2012 by strimmm
My experience has been a disaster. First of all they didn't tell me that orders take 2-3 weeks before they are delivered. 3 weeks later I received a partial shipment so I messaged to see what was going on with the rest of my order and received a patronizing email telling me the order had shipped and it was in the time frame. Now 4 weeks after i placed the order, it still hasn't shipped and now they are saying they don't have enough products, but they may get some more!!! They take your... (read more)
★★☆☆☆
“One Month and counting...very disappointed”
Written on: 03/06/2012
I placed an order over one month ago and am still waiting for word on my order. It was made clear in my checkout that the order would not be due to ship until a couple of weeks after I placed the order. So once this time passed I inquired and was told that they were short by the manufacturer. How are you selling clothes that you don't have?! Another week and no word from them so I e-mail again and get the same story and they will let me know in a couple of days. I definitely will not order... (read more)
★☆☆☆☆
“Refuses to accept return - forces me to buy a 1900 dress”
Written on: 02/06/2012 by angie1234 (1 review written)
After purchasing a $1900 dress from vente-privee.com that did not fit, the company refused to accept my return. I had asked for a return label based on fit. The first time they received the dress, it took them weeks to process the return. Without any notification, they sent the dress back to me. After talking to customer service, they gave me another return label and I returned it again. This second time, they finally told me the dress could not be accepted for returns because "the condition... (read more)
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Showing 31 - 40 of 56 Reviews
★☆☆☆☆
“Slow shipping ever”
Written on: 20/05/2012
The shipping process is very slow, it already took 10 days and still no shipping so I can cel my order :) will never order from this site again! (read more)
Guest's Comment
Written on: 20/05/2012
My order was never sent. I foolishly waited over 1 month and then e-mailed them. They charged my card the day I placed the order!!!!
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★☆☆☆☆
“AWFUL AWFUL AWFUL”
Written on: 18/05/2012
I cannot wait for my final order to (hopefully) arrive so I can cancel my "membership" The estimated ship date window provided is never accurate. Orders go unfulfilled (I have got two credits now for things not being available although my order was confirmed). Bored and disinterested customer service. I am extremely disappointed that American Express put their name to this. Being a loyal Platinum card holder for over a decade I expected better. (read more)
★★☆☆☆
“Some good stuff, but they are the slowest vendors to ship!”
Written on: 15/04/2012
It can take over a month for them to actually get the merchandise out. Customer service has a "don't give a hoot" attitude. (read more)
★☆☆☆☆
“Late deliveries”
Written on: 06/04/2012
They are getting worse ..... They are now almost incapable of sending anything within a reasonable timeframe. I'm beginning to wonder if the items are made to order and not in stock in the first place. (read more)
★☆☆☆☆
“order filled parially; goods delivered via Colissimo...”
Written on: 17/12/2011
I ordered via VP Lounge, reserved normally for objects of value. After a month I received a message that only part of the order would be filled. An (read more)
★☆☆☆☆
“Vente Privee”
Written on: 07/07/2011
Placed order middle of June. Reviewed Order on Webiste which said the goods were in their warehouse and were being prepared for despatch in early July. Recieved an email on 7 July saying the goods were in fact not with Vente Privee and they would not be despatached until 1 August. After ringing to cancel the Order I was told the cancellation of goods was only allowed up to 7 days after the order had been confirmed. Technically of course they are right. But I called immediately after they... (read more)
★☆☆☆☆
“4 week delivery time not disclosed in checkout...”
Written on: 12/05/2011
4 week delivery time not disclosed in checkout process. then email arrives saying order "may be" incomplete. this is nothing but a scheme to use customers money for free. will never buy from them again. (read more)
★★★★☆
“So the delivery times are really long but they offer...”
Written on: 18/04/2011
So the delivery times are really long but they offer some great products that I would never buy at full price and unlike several other discount sites, the availability is very good, things do not sell out too quickly. Nice pictures, good communication (even if the translation from the french site is a bit dodgy!) (read more)
★★★★★
“ ”
Written on: 16/08/2010
I hardly every right reviews but I've had such a positive experience with Vente that I wanted to at least show another point of view to all the negativity here :o))
First point delivery: Yes it is slow but before you can criticise them you need to understand their business model. They don't have the stock waiting in a warehouse somewhere just waiting for a order, like you might have with other e-com sites. Their principle (and indeed the principle behind most of these luxury discount...
(read more)
★☆☆☆☆
“I did order for my daughter some kids clothes from...”
Written on: 05/06/2010
I did order for my daughter some kids clothes from vente- privee and recive them 1 month later which are very bad quality to be called escada.Will never use them again very expensive for fake products. (read more)
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Showing 41 - 50 of 56 Reviews
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Gzperry's Response to gmperry's Review
Written on: 22/12/2012
I have received two more orders I placed. Excellent!!!!! I am so happy. Today I got dishes I ordered. Beautiful. Customer service is wonderful. Every time I called I actually spoke to a person, not machine. Customer service representatives were very helpful and polite. I have placed 4 more orders and I am sure I will order again. :)