Outdoor Mania - www.outdoormania.co.uk

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Outdoor Mania - www.outdoormania.co.uk
★★★☆☆
2.8
44.0% of users recommend this
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  • Customer Service

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  • Value For Money

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“Excellent customer service”

★★★★★

written by ccTrujillo105 on 05/01/2017

I received a great service so very surprised to see bad reviews but I suppose people only bother when it's negative, i was warmly welcomed and the assistant was super helpful I only went in for some gloves for my son, they unfortunately didn't have the size in but were happy to order in for me. The stick range they have is superb and the lowest prices I have seen anywhere as I result I left with a long waterproof dog walking coat that I am delighted with, I will be returning for some fell running shoes. If you are wanting good quality with low prices I recommend it.

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“Scepticism washed away!! Thanks guys :) READ THIS ONE”

★★★★★

written by Kimimonster on 18/11/2015

Overview: • CALL THEM before you order online. • Call in the morning to guarantee a quick answer. • Freephone number• A really friendly, helpful team • Genuine items • Quick postage ( on over £100 spend) • Great prices, well worth it! :) (It's worth reading on as well, sorry it's long!!) *This review is my honest view and I am not connected to Outdoormania in any way other than being a happy customer wanting others to experience the same!* After reading the reviews on this site, I was understandably sceptical about whether I could trust outdoormania. HOWEVER! I called up the lovely people who work there and spoke for a while about what I was looking for, having looked it up online first. They confirmed that they had it in stock and reserved both sizes for me until the next day. On the following morning my family called up and bought one of the sizes and it arrived well packaged the very next day, which happened to also be a Saturday! On to my review: I can't recommend these guys enough; they were so helpful and friendly to me and the prices are incredible. They have a warehouse and shop in Yorkshire and all their items are genuine. I asked them why some of their reviews were poor- the bad ones are mainly regarding items running out of stock after being purchased as the biggest irritance- and they replied that they have only just begun using a stock checker online and it isn't working well enough yet. They do have a banner request when you are ordering (before you pay) asking for you to call them to double check stock, which a lot of people obviously don't bother to do and then get irate because they are told there isn't stock. Read, people! So my advice when ordering from these guys to ensure happiness and satisfaction for all involved: 1.a) Talk to a person- call them on their freephone number (01484 817456) and stock check. Then either order there or mention your name to look out for in online orders. 1.b) Call in the morning- there's someone answering within moments, it gets a bit busy in the afternoon and after 3.30 is a no-go (phone line closes at 4.) 2) Offer to write a good review if your goods arrive on time and as stated, they will really appreciate this and it will stand you in good stead. 3) Asses sizes- I tried on the items in a local shop (that was retailing the same coat for £50 more!) before ordering- hence reserving two sizes! 4) If you need your order to arrive quickly then let them know why and they'll try to help. If it's over £100 and it states on the item page that next day delivery is available, remind them of this politely just to make sure. And as an aside: 4) Whenever you buy anything from anywhere, make sure you fully read all on the order page before you proceed- it could have made things a lot easier for some of the other reviewers on here! So anyway, thanks to all the team at Outdoormania, I hope this review helps to give you the credit you deserve :) (24 year old savvy female buying a Barbour Utility jacket at vastly discounted price!) Ps : I love my coat- thank you, thank you for getting it to me by my birthday!!

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“Professional service”

★★★★★

written by Peter1235 on 24/04/2015

I ordered from this company last year without issue and have since ordered again without issue. On both occasions I have found their service professional and speedy. Their prices are amongst the best I could find anywhere, they have a huge choice and the goods always arrive well packaged and when stated. Very good service that I would definitely recommend.

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“Impressive Product Knowledge & Fast Delivery”

★★★★★

written by CrystalForbes on 23/04/2015

I cannot think of anything negative to say about this company. I have ordered from this company three times and each time they have impressed me with their speed of delivery, low prices and excellent advice. Whether it's ski clothing or camping kit, their customer services team seem to know the products inside out. I wouldn't hesitate to recommend this company as one of the best outdoor clothing and camping retailers anywhere on the Internet.

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“Commendable service and excellent advice”

★★★★★

written by John_Jeffers on 19/03/2015

I called for advice which I found to be excellent. They talked me into buying something that I wasn't entirely sure about but the girl knew a lot more about equipment than I do. So I placed the order on her advice. And I'm glad I did. It turned up next day and was way better than the stuff I'd looked at in other shops. Better still it was at a better price. Very impressed with this company, their service and their delivery. Recommended.

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“Really Good Service”

★★★★★

written by cdFigueroa87 on 12/03/2015

I am an Internet geek who looks at every price around before I buy on ebay, Amazon and everywhere else. These people always seem to be cheapest. I ordered a lot of stuff and looked long and hard before buying. Initially put off by reviews but their prices were the best I could find so gave them a call to check them out. They were friendly and they checked all the items were in stock. All good everything arrived next day. I don't know why some people have experienced problems! Would recommend.

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“Very Good for me”

★★★★★

written by wnBrown161 on 08/01/2015

It was all very good for me. Ordered in afternoon, called to check it was coming, said they would make sure it was on its way and sure enough turned up next day. Said I would review if it turned up for my holiday and it did so all good for me. Recommended.

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“Well done guys ”

★★★★★

written by LindylooBarnside on 06/01/2015

After searching the internet for a pair of Ladies walking boots I decided on giving Outdoor Mania a try, I ordered a pair of Burghaus Exploer Ridge, size 6:5 from start to finish the web site was easy to get around, my order arrived on the next day delivery. The boots are just what I wanted the service was excellent I would definitely recommend Outdoor Mainia first class service well done guys one very happy customer.

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“Fantastic Prices!”

★★★★★

written by Demarioni172 on 05/01/2015

I've been massively into skiing for the past 20 years and have to say, I've bought a lot of kit in that time! I saw a Haglofs ski jacket on their website and really liked it. However, not sure, I went to a local retailer to try it on. It was great but £100 dearer in the shop than I'd seen it on the mania website. I went home and rang them. They were really helpful and confirmed that they had the jacket in the right size and at the price stated. I made the plunge and ordered. Having done so I checked this website and had second thoughts! However I had no need to as the jacket turned up the next day as stated, well packaged and at an incredible saving. I would have no hesitation whatsoever to recommend this lot to anyone. Brilliant company all round.

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“Pleasant and Professional”

★★★★★

written by Dorothyspears on 03/01/2015

Excellent service and pleasant staff when I called to check stock and sizing. Very well packaged and arrived next day as stated on website. Pleased with all aspects and will recommend to friends for outdoor clothing in the future.

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“Good advice”

★★★★★

written by cleomasey on 03/01/2015

Confused by what to buy for my first ski trip I called Outdoormania for advice. They were brilliant advising me not to spend too much and kitted me out for half of what I'd budgeted. Also everything fitted and all arrived in one big box two days later. Really cannot fault, saves going to a retail shop and much cheaper.

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“Very Impressed”

★★★★★

written by Andreaestate on 02/01/2015

Very impressed with service, price, delivery and choice. Very good website with lots of choice and all at some of the cheapest prices I could find. Would definitely recommend to friends and family.

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“Like This Company For Price and Service”

★★★★★

written by DerekAble on 02/01/2015

Used these before and I really like their set up. On this occasion, as before I had a very pleasant experience. Ordered a large amount of gear and called to check sizing first. Girl measured everything for us and when the stuff arrived it all fitted perfectly. Didn't like one pair of trousers so sent them back for exchange. This was carried out almost immediately. Excellent all round.

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“Cheapest and best I could find”

★★★★★

written by JonnersJenks on 26/11/2014

Saw a couple of things thought they looked too cheap so called them on the basis that if something is too good to be true then it usually is. Said was in stock so ordered. Only had to keep my fingers crossed for 12 hours as it all turned up next day. Faultless service and speedy delivery with helpful friendly staff. Defo recommended.

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“Good overseas service”

★★★★★

written by PeterSchwalb on 18/11/2014

Ordered some gear from these as they are cheapest in Germany. I called as my English is good to see if they will send to Germany. They said no problem and sent me all the ski clothes that I ordered. All arived in good time and all was good except colour of wifes jacket she did not like. I travel to north of England on business and visited them to take back. They changed colour of jacket without situation and were very nice to deal with. I think they have good choice of clothing and ski clothes and they have best prices. No problem with sending to Germany either.

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“Nice to deal with”

★★★★★

written by JackieC123 on 14/11/2014

I order a lot of things off the Internet and mostly I find that it's very impersonal. Not so with Outdoormania. Very nice people and a friendly and efficient service. Thanks to good advice, everything fitted perfectly. Prompt delivery and the best prices I could find.

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“Great shop and online service”

★★★★★

written by HarryMason on 14/11/2014

Wasn't sure about Outdoormania so visited it's store in Yorkshire. Wow! What a shop. Largest outdoor shop I have ever been in. Lots of skiwear items and massively helpful staff. Very impressed with the set up. When I got home I regretted not buying a helmet I'd seen there. So I went online and ordeed it. I even called to check the size and spoke too one of the managers who was really helpful and gave me some good advice. I ordered online and the helmet arrived in two days. Perfect service and a store that's definitely worth a visit.

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“Very Good All Round Service”

★★★★★

written by JeffSlater on 12/11/2014

Ordered a large amount of ski wear and wasn't sure about some of the information on products. Called to check and found staff very knowledgeable and helpful. All items arrived as stated within a three day time frame, well packaged and as ordered. Cannot fault service or attitude.

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“Excellent Service & Value”

★★★★★

written by AndrewRouse on 30/10/2014

Have used online previously and last weekend visited the store. Bought skiwear and new helmets for my two teenage daughters - came away very happy, great range of the latest kit, relaxed friendly and knowledgable staff and great value for money. Thank you Outdoor Mania!

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“Very Good!”

★★★★★

written by IvorBiggun246 on 26/10/2014

Ordered a ski jacket and it arrived next day, well packaged and it fitted. Best price by miles. Great!

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