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Written on: 29/02/2016
The prices are good when the items are in stock, but with the past 5 orders I have placed with them where it item is listed as being in stock on their web site it turns out not to be and consequently the orders are cancelled. There communication is chronically bad… Read Full Review
Written on: 28/02/2014 by Ballmj99 (1 review written)
Very disappointing. Immediately after my order, received an email explaining goods were temporarily unavailable at their warehouse and expected in about a week. Very wordy and didn't really instil confidence as it said don't expect an email cancelling to be effective until you get a reply - or call this 0844 number. Seemed like they were nudging you towards calling and spending money on the call. Anyway, after three and a bit weeks another email turned up simply saying my order had been… Read Full Review
Written on: 21/11/2013 by Stroketheboat (1 review written)
I ordered a Berghaus IA Fleece to fit into a Berghaus IA Jacket. I carefully read the descriptions of the available fleeces and on the website it clearly states that the Fortrose Fleece zips into any Berghaus IA jacket. Wrong! The Fortose fleece does not zip into the Suilven Jacket. Never mind, return the jacket and expect the fleece cost, original delivery charge and the return postage to be credited. Within the returned package I included screen prints of their website descriptions to prove I… Read Full Review
Written on: 23/05/2011
i was looking for a pair of craghoppers and stumbled across outdoor mania, they were a really good price even with the delivery charge. they arrived on time but did not fit so i returned them for a refund.
37 days later i noticed the rufund had not appeared in my bank. after a call to customer services they said they have upto 30 days to refund back to the card. well we now 7 days over that, we will see.
please beaware of this if you return an item… Read Full Review
Written on: 06/02/2011
It seems you need patience to deal with Oudoormania. My initial order placed 29th Decemmber 10, arrived 20th January 11. The trousers were too small so I returned them the same day by recorded delivery requesting the next size. Next size received 5th February 11. I tried emailing a couple of weeks after ordering but did not get a response and also tried telephoning but I was always 7 in the queue and it took 3 mins at premium rate to move down to no 6! I'm pleased with the goods but not being… Read Full Review
Written on: 16/12/2010
This site has scared me to my core!!!
My husband placed my order on Sunday 12 December for a beautiful jacket for my Christmas present. The website told us they had stock and would be delivered in 1-3 days. This site was the cheapest on the internet. (I guess you get what you pay for)
I am still waiting and for it, today Thursay. I have contacted the company via facebook (you can see my posts) there is a lovely lady called Sara Holmes, whom will go out of her way to help you. I… Read Full Review
Written on: 27/02/2009
Outdoor Masnia have the lowest prices around for Craghopper trousers. Large range of colours and sizes appear to be available. Cheap postage - £2.95 Worth considering if you are not in a hurry - two week delivery so item obviously not in stock.
I paid £32 for trousers labelled as £40rrp and that includes postage… Read Full Review
As rated by our community of reviewers
" Très professionnel. " Read More
" Awful customer service don't give refunds!avoid! " Read More
" Horrible Experience " Read More
" Brilliant " Read More
" Surely a good service and value for money " Read More