written by on 29/02/2016
The prices are good when the items are in stock, but with the past 5 orders I have placed with them where it item is listed as being in stock on their web site it turns out not to be and consequently the orders are cancelled. There communication is chronically bad.
written by Ballmj99 on 28/02/2014
Very disappointing. Immediately after my order, received an email explaining goods were temporarily unavailable at their warehouse and expected in about a week. Very wordy and didn't really instil confidence as it said don't expect an email cancelling to be effective until you get a reply - or call this 0844 number. Seemed like they were nudging you towards calling and spending money on the call. Anyway, after three and a bit weeks another email turned up simply saying my order had been cancelled, reason: out of stock. That was it, nothing else. At least they hadn't debited my credit card. Seems like my experience is fairly typical.
written by Stroketheboat on 21/11/2013
I ordered a Berghaus IA Fleece to fit into a Berghaus IA Jacket. I carefully read the descriptions of the available fleeces and on the website it clearly states that the Fortrose Fleece zips into any Berghaus IA jacket. Wrong! The Fortose fleece does not zip into the Suilven Jacket. Never mind, return the jacket and expect the fleece cost, original delivery charge and the return postage to be credited. Within the returned package I included screen prints of their website descriptions to prove I had been mislead and to avoid a drawn out email dialogue arguing the case. They have decided, generously in their view (a gesture of goodwill, sic), to just credit the fleece and the return postage, NOT the delivery charge. I cannot complain about the speed of delivery, the quality of the fleece, itself, and don't feel their service has been terrible but do feel that if a company, through their website, misleads the public they should reimburse all the additional costs involved in the delivery and return of wrongly described and sold goods. For this reason I will not be using OutDoorMania nor any of there associated companies again, and will counsel my friends, who purchase a lot of sports and outdoor clothing, from using them. All for the sake of £4.10
written by on 23/05/2011
i was looking for a pair of craghoppers and stumbled across outdoor mania, they were a really good price even with the delivery charge. they arrived on time but did not fit so i returned them for a refund.
37 days later i noticed the rufund had not appeared in my bank. after a call to customer services they said they have upto 30 days to refund back to the card. well we now 7 days over that, we will see.
please beaware of this if you return an item.
written by on 06/02/2011
It seems you need patience to deal with Oudoormania. My initial order placed 29th Decemmber 10, arrived 20th January 11. The trousers were too small so I returned them the same day by recorded delivery requesting the next size. Next size received 5th February 11. I tried emailing a couple of weeks after ordering but did not get a response and also tried telephoning but I was always 7 in the queue and it took 3 mins at premium rate to move down to no 6! I'm pleased with the goods but not being able to contact them or get a response by email is a real no no so I wouldn't use them again.
written by on 16/12/2010
Dear all,
This site has scared me to my core!!!
My husband placed my order on Sunday 12 December for a beautiful jacket for my Christmas present. The website told us they had stock and would be delivered in 1-3 days. This site was the cheapest on the internet. (I guess you get what you pay for)
I am still waiting and for it, today Thursay. I have contacted the company via facebook (you can see my posts) there is a lovely lady called Sara Holmes, whom will go out of her way to help you. I suggest you contact them via facebook before all is lost.
Wait and see what happens.
written by on 27/02/2009
Outdoor Masnia have the lowest prices around for Craghopper trousers. Large range of colours and sizes appear to be available. Cheap postage - £2.95 Worth considering if you are not in a hurry - two week delivery so item obviously not in stock.
I paid £32 for trousers labelled as £40rrp and that includes postage.
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