Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.6 / 5
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★☆☆☆☆

“Order never shipped. ”

Written on: 05/08/2014 by blackhawk0093 (1 review written)

Cancelled my order because it was "sorry sold out" - that was the only message I received. Surely they knew the item was out of stock before I ordered? This is simply not an acceptable practice for any business. I am now scrambling to find replacement gear in time for my trip, and have to deal with having a costly hold on my credit card (to their credit, they never charged it, but there is a pending transaction which results in a reduced amount of credit I can use). I can't believe I didn't at… Read Full Review

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★☆☆☆☆

“Good prices, poor quality, rip-off customer service”

Written on: 15/06/2014 by GlennOliver (3 reviews written)

We ordered almost a grand's worth of ski gear prior to our April holiday. Several of the items weren't delivered prior to our departure, with no communication to explain one way or the other if they would or would not be delivered. Phone calls to the company required 45-60 minutes of ringing to get through to their supposed customer service and then did not resolve the issues. One item which did arrive was too small, so was returned and a size bigger purchased. The bigger size did arrive… Read Full Review

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★☆☆☆☆

“Unprofessional and false marketing”

Written on: 04/04/2014

I purchased three items from skimania.com, attracted by their good prices and 'next day delivery' on the particular products I needed as I required them urgently for a ski trip. Three days after purchase (and payment taken), I received an email saying that my order was to be delivered, so I stayed at home all day to receive the parcel. Only one item arrived. So the next working day I phoned the company. They could not guarantee when the rest of my order would arrive, possibly the following week… Read Full Review

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★☆☆☆☆

“Did not supply, did not tell me they had cancelled my...”

Written on: 20/03/2014 by Camilac468 (1 review written)

I placed an order for a coat that was showing in stock. I did not receive any confirmation email. A week later I had not received delivery and sent an email to chase it up. No reply. A couple of days later I phoned. Yes they had the order and they had the email asking about delivery, but no they didnt have stock but had put an order with their supplier and I would get delivery the following week. Emails and calls and 4 weeks later, I call to find the supplier has been unable to supply and… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 18/02/2014

I bought a pair of HiTec Para Mud & Snow boots in November 2012. By January 2014 my feet were getting wet, and I discovered that there were leaks where the Vibram soles are attached / glued to the uppers, and also a hole had developed on one of the uppers - which looked as if it had come about because of the stress of flexion.Anyhow I contacted Outdoormania, and even emailed them photos of said boots. They didn't want to know, and simply quoted the 365 day manufacturers guarantee. To be fair to… Read Full Review

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★☆☆☆☆

“Awful service, Do not buy from here!”

Written on: 18/12/2013 by tomlinsonmt (1 review written)

I made a substantial order for ski clothes 10 days ago and was told an estimated delivery time of 3 to 5 working days. After 10 days I began to wonder where my good were and when I rang up I was told that none of my items were in stock and I would have to wait until they were back in. They also couldn't give me any timescales for getting anything in stock! Unbelievable! The excuse I got was that their 'website does not speak to their stock system' so it's always out of date[!!] If I had not… Read Full Review

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★☆☆☆☆

“Appalling service avoid!!!!!!!”

Written on: 21/11/2013

This company is a joke if you go to the store the staff are lovley but hopeless. But avoid trying to buy anything on line as it is a joke none of it is in stock. If you try to call you can be on hold for 2hrs yes 2hrs the first time I called it was 45mins. Appalling service when you get through cancelled order was sent out which I then had to pay to send back I bought one jacket in store and ordered the other to be sent to my home I phoned to check it had been ordered as I didn't have much… Read Full Review

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★☆☆☆☆

“Amateurish shambles!”

Written on: 23/08/2013

July 2013 Where to start!. A failed attempt to buy a product and we are now £10 down on the deal after wasting 6 weeks and hours on the phone firstly: DO NOT BELIEVE POSITIVE 5 STAR REVIEWS on TRUST PILOT as THESE ARE FAKE. 1. Most of them are from the local area (ie freinds & family) 2. Many are submitted immediately after a negative review to counter act the overall rating score. secondly: THEY HAVE VERY LIMITED STOCK ON SITE. DO NOT BELIEVE THE WEB SITE. In other words this is… Read Full Review

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★☆☆☆☆

“Absolutely pants company”

Written on: 16/07/2013 by Elosito (1 review written)

I ordered a tent (Coleman Cobra 3) from these guys which stated in stock and free next day delivery on the website. 4 days later, no tent, and no confirmation of dispatch. I sent them an email as it says on their website, only to receive a message back saying that the email couldn't be delivered due to 'quota full' (whatever that is). So rang them up, went through the usual ridiculous automated telephone service, then waited 5 minutes on hold. Got through to the customer services, who said that… Read Full Review

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★☆☆☆☆

“Maybe they make their money from the premium phone line”

Written on: 06/04/2013 by Madamepompidour (1 review written)

I ordered items from OutdoorMania and after a week they had not arrived and I had not received the dispatch notification. I gave up trying to speak to them after 1 hour and 15 mins and sent a mail cancelling my order (again didnt have any response from them). A week later I received notification of my order being dispatched and the items arrived while I was on holiday. I now have to pay over £9 to send the stuff back. Too early to say about the refund but don't expect it to be easy from… Read Full Review

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★☆☆☆☆

“Avoid these jokers!.”

Written on: 26/03/2013

Avoid these jokers at all costs. Ordered some expensive walking boots on the Lets Hike website early in the morning. Boots were showing In Stock for Next day delivery, great I thought! How wrong I was. No dispatch notice and stock still Awaiting Allocation the next morning set the alarm bells ringing. Tried to phone Customer Service, or Dis-service as they should be known. 50 minutes on hold in a queue, listening to an irritating message and music. Designed I'm sure in the hope that customers… Read Full Review

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★☆☆☆☆

“Price Match Policy”

Written on: 15/03/2013

I had a legitimate price match but they told me it was too much of a price margin! But they wouldn't give any discount at All, therefore their price match policy is not worth having… Read Full Review

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★☆☆☆☆

“Phone call says it all........”

Written on: 13/03/2013 by Rubbishihfact (1 review written)

I found an item I really wanted, decided to call as this item meant a lot to me...I had the pleasure of being told I was the next in line for over 20 minuted which gave me enough time to read other reviews and decided I didn't want to give you OUTDOMANIA my time or money....seems your charging 2p a minute, hope keeping me on the line was enough for you financially....you now will not have my buisness and I will not be reccomnding you, keeping people on the line is cheap...got my item from… Read Full Review

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★☆☆☆☆

“never order again!!!!”

Written on: 13/03/2013

what a terrible service - parcel never arrived - no reply from emails sent - waited 2 hrs on phone to help desk!!!! lost at least £50… Read Full Review

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★☆☆☆☆

“Yes we have it in stock....No you don't!!!”

Written on: 13/03/2013

Needed a good quality pair of walking boots so I surfed the net and found Outdoormania.Prices were really good and I found a pair of Salomon boots at a great price and were in stock with a delivery time of 3 days wich was important as I was going away in 10 days for the weekend.Order placed so I waited.....and waited.With only 3 days before I was leaving still no sign of them,oh and yes I did try to phone but that can be a task in itself so I tried to email but kept getting a blank page!!… Read Full Review

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★☆☆☆☆

“refund horror”

Written on: 13/03/2013 by candysmum (1 review written)

wish i had known about these reviews before i ordered from this company, i am still waiting for a refund 5 weeks and 3 long phone calls later. avoid this company like the plague, worst shopping experience ever… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 12/03/2013

Ordered a base layer set on Feb 28th, but a week later it still shows "Awaiting allocation" on their website, which is pretty vague. Not knowing when I might get my order I decide to cancel and order from Cotswold Outdoor instead. There's no option to cancel the order online, so I have to call an 0844 number for which I will be charged for the pleasure of holding for ages to speak to a call taker. there is an option to cancel your order by typing it in on the automated telephone system but… Read Full Review

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★☆☆☆☆

“Terrible experience, sent out a cancelled item! ”

Written on: 09/03/2013 by Kam_2000 (1 review written)

Absolutely terrible experience, worst I have had on the Internet shopping! Definitely one to avoid. To cut a long story short.... - ordered a jacket and gloves, for delivery 1-3 days for a skiing trip. - 1 week later, no delivery and no communication from outdoor mania (their phone service is a waste of time, took over 40mins to get through). - cancelled order after 10 days of ordering as no sign of my goods arriving! - a week after cancelling the goods arrive! But I had already brought… Read Full Review

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★☆☆☆☆

“Don't believe the in stock next day delivery”

Written on: 01/03/2013

Ordered 20th December when shown as in stock next day delivery. Chased by email 6th January. No response. Phoned on 10th January. 45 minutes to get through to customer "service". Told not a live stock system so apparently they don't know that its in stock at all. I guess based on the 45 min wait and being 4th in line that they have 1 person trying to sort out the inevitable mess this causes… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 01/03/2013

They say next day delivery but I am still waiting over a week later. They NEVER reply to emails and I am currently waiting (and have been for the last 18 minutes on hold) to find out what has happened to my order. Terrible service - DO NOT USE… Read Full Review

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