Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“POOR SERVICE. AVOID!”

Written on: 23/06/2016 by GillPowell1959 (1 review written)

They sent the wrong item. I ordered a 5cm Vango Adventure sleeping mat. They sent a 3cm one. Big difference in price. I was told that "the pickers had picked the wrong item" . They arranged for item to be collected (within 2 days). Said they would not send correct product until they had received the returned item! What a cheek when it was their mistake! They have debited my account with the money but no goods! Appalling. A week later I've heard nothing about when I will receive the item I… Read Full Review

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Gillpowell1959's Response to GillPowell1959's Review

Written on: 23/06/2016

Update. After waiting over 30 minutes to speak to someone today, 20 minutes of that being told I am first inline! they advised they do not have any 5cm vango double sleeping mats in stock and that an email was sent yesterday advising I would get a full refund. No email and no refund to date. Looked online and they are advertising 5cm vango double sleeping mat in stock! What a shambles. I will be speaking to trading standards about them.

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★☆☆☆☆

“TERRIBLE ! ”

Written on: 31/03/2016 by 457Blake (1 review written)

website said 1-3 days delivery time. I ordered on bank holiday Friday needing delivery by following Friday. First thing Tuesday morning I checked that this would be possible. I was told 'yes, the package will be with you on Wed or Thursday'. indeed a package turned up wednesday but only had 1 of the 4 items in it. When i enquired about the other items I was told they are not yet in stock. Why was customer services not able to tell me this on Tuesday ?? Apalling. and they were pretty… Read Full Review

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★★☆☆☆

“Don't take any notice of their web site”

Written on: 29/02/2016

The prices are good when the items are in stock, but with the past 5 orders I have placed with them where it item is listed as being in stock on their web site it turns out not to be and consequently the orders are cancelled. There communication is chronically bad… Read Full Review

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★☆☆☆☆

“BEWARE HIDDEN COSTS”

Written on: 12/01/2016 by Desiraet476 (1 review written)

I ordered a jacket in early December and hadn't received it by the 10th so rang them kept being put in a queue,rang a total of 5 times and took 40 mins of waiting as no.1 in the queue. Only to be told they were awaiting stock so I asked for the order to be cancelled. I have just received my mobile bill and the 5 calls to 0844 number have cost me £16.39!!!!!! I have just sent them a stinking email not that it will do much good. Please stay away from this company! I think this company should… Read Full Review

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★★★★★

“Scepticism washed away!! Thanks guys :) READ THIS ONE”

Written on: 18/11/2015 by Kimimonster (1 review written)

Overview: • CALL THEM before you order online. • Call in the morning to guarantee a quick answer. • Freephone number• A really friendly, helpful team • Genuine items • Quick postage ( on over £100 spend) • Great prices, well worth it! :) (It's worth reading on as well, sorry it's long!!) *This review is my honest view and I am not connected to Outdoormania in any way other than being a happy customer wanting others to experience the same!* After reading the reviews on this… Read Full Review

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★☆☆☆☆

“Appalling.....AVOID AT ALL COSTS.”

Written on: 04/08/2015 by FennIV (2 reviews written)

Misleading website, 20 minutes wait to speak to customer service, advertise goods in-stock when they aren't. Had to cancel a holiday because of them. Avoid at all costs. They have now taken money from my account for an order which I have already cancelled. Absolutely shameful… Read Full Review

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★★★★★

“Professional service”

Written on: 24/04/2015 by Peter1235 (2 reviews written)

I ordered from this company last year without issue and have since ordered again without issue. On both occasions I have found their service professional and speedy. Their prices are amongst the best I could find anywhere, they have a huge choice and the goods always arrive well packaged and when stated. Very good service that I would definitely recommend… Read Full Review

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★★★★★

“Impressive Product Knowledge & Fast Delivery”

Written on: 23/04/2015 by CrystalForbes (1 review written)

I cannot think of anything negative to say about this company. I have ordered from this company three times and each time they have impressed me with their speed of delivery, low prices and excellent advice. Whether it's ski clothing or camping kit, their customer services team seem to know the products inside out. I wouldn't hesitate to recommend this company as one of the best outdoor clothing and camping retailers anywhere on the Internet… Read Full Review

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★★★★★

“Commendable service and excellent advice”

Written on: 19/03/2015 by John_Jeffers (2 reviews written)

I called for advice which I found to be excellent. They talked me into buying something that I wasn't entirely sure about but the girl knew a lot more about equipment than I do. So I placed the order on her advice. And I'm glad I did. It turned up next day and was way better than the stuff I'd looked at in other shops. Better still it was at a better price. Very impressed with this company, their service and their delivery. Recommended… Read Full Review

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★★★★★

“Really Good Service”

Written on: 12/03/2015 by cdFigueroa87 (1 review written)

I am an Internet geek who looks at every price around before I buy on ebay, Amazon and everywhere else. These people always seem to be cheapest. I ordered a lot of stuff and looked long and hard before buying. Initially put off by reviews but their prices were the best I could find so gave them a call to check them out. They were friendly and they checked all the items were in stock. All good everything arrived next day. I don't know why some people have experienced problems! Would recommend… Read Full Review

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★☆☆☆☆

“Complete lack of customer service”

Written on: 06/02/2015

I ordered several things, so I received them in quite a large box from the delivery man. The box was barely held together, with ONE flismy piece of parcel tape that barely hanging on. Not a good start. I then found the box that was meant to contain two thermals only containing one, with the box being very obviously previously opened, sporting a rip in one of the corners. Went to call them and didn't get through at all. The number held up as soon as it dialled. Tried a couple of times, and then… Read Full Review

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★★★★★

“Very Good for me”

Written on: 08/01/2015 by wnBrown161 (1 review written)

It was all very good for me. Ordered in afternoon, called to check it was coming, said they would make sure it was on its way and sure enough turned up next day. Said I would review if it turned up for my holiday and it did so all good for me. Recommended… Read Full Review

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★★★★★

“Well done guys ”

Written on: 06/01/2015 by LindylooBarnside (1 review written)

After searching the internet for a pair of Ladies walking boots I decided on giving Outdoor Mania a try, I ordered a pair of Burghaus Exploer Ridge, size 6:5 from start to finish the web site was easy to get around, my order arrived on the next day delivery. The boots are just what I wanted the service was excellent I would definitely recommend Outdoor Mainia first class service well done guys one very happy customer… Read Full Review

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★★★★★

“Fantastic Prices!”

Written on: 05/01/2015 by Demarioni172 (1 review written)

I've been massively into skiing for the past 20 years and have to say, I've bought a lot of kit in that time! I saw a Haglofs ski jacket on their website and really liked it. However, not sure, I went to a local retailer to try it on. It was great but £100 dearer in the shop than I'd seen it on the mania website. I went home and rang them. They were really helpful and confirmed that they had the jacket in the right size and at the price stated. I made the plunge and ordered. Having done so I… Read Full Review

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★★★★★

“Pleasant and Professional”

Written on: 03/01/2015 by Dorothyspears (1 review written)

Excellent service and pleasant staff when I called to check stock and sizing. Very well packaged and arrived next day as stated on website. Pleased with all aspects and will recommend to friends for outdoor clothing in the future… Read Full Review

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★★★★★

“Good advice”

Written on: 03/01/2015 by cleomasey (1 review written)

Confused by what to buy for my first ski trip I called Outdoormania for advice. They were brilliant advising me not to spend too much and kitted me out for half of what I'd budgeted. Also everything fitted and all arrived in one big box two days later. Really cannot fault, saves going to a retail shop and much cheaper… Read Full Review

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★★★★★

“Very Impressed”

Written on: 02/01/2015 by Andreaestate (1 review written)

Very impressed with service, price, delivery and choice. Very good website with lots of choice and all at some of the cheapest prices I could find. Would definitely recommend to friends and family… Read Full Review

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★★★★★

“Like This Company For Price and Service”

Written on: 02/01/2015 by DerekAble (1 review written)

Used these before and I really like their set up. On this occasion, as before I had a very pleasant experience. Ordered a large amount of gear and called to check sizing first. Girl measured everything for us and when the stuff arrived it all fitted perfectly. Didn't like one pair of trousers so sent them back for exchange. This was carried out almost immediately. Excellent all round… Read Full Review

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★☆☆☆☆

“Avoid! Wrong item sent and then not refunded in full!”

Written on: 24/12/2014 by 456Gauthier (1 review written)

I ordered a jacket for my son, size 32". They sent the wrong size. After contacting them via e-mail and getting no reply I called them... (a long call on an 0844 no!) They agreed I was due a full refund, including postage as it was their mistake. The original jacket was now out of stock! For speed, I ordered another jacket and then sent back the original in the returns paid bag they sent. When the 'refund' was eventually paid to my credit card I discovered they hadn't refunded postage!! I… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 20/12/2014 by 385Neal (1 review written)

I have ordered a pair of winter boots from them. Order was delayed . Received item looked rubbish, like a Chinese fakie, with dodgy stitches and bits of glue on the side and that's for £30.. Anyway had to send them back and pay around £10 for delivery.. Called customer service- Amanda to complain, who hung up on me. Don't get involved. … Read Full Review

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