Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.6 / 5
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Latest Reviews

★☆☆☆☆

“Order never shipped. ”

Written on: 05/08/2014 by blackhawk0093 (1 review written)

Cancelled my order because it was "sorry sold out" - that was the only message I received. Surely they knew the item was out of stock before I ordered? This is simply not an acceptable practice for any business. I am now scrambling to find replacement gear in time for my trip, and have to deal with having a costly hold on my credit card (to their credit, they never charged it, but there is a pending transaction which results in a reduced amount of credit I can use). I can't believe I didn't at… Read Full Review

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★☆☆☆☆

“Good prices, poor quality, rip-off customer service”

Written on: 15/06/2014 by GlennOliver (3 reviews written)

We ordered almost a grand's worth of ski gear prior to our April holiday. Several of the items weren't delivered prior to our departure, with no communication to explain one way or the other if they would or would not be delivered. Phone calls to the company required 45-60 minutes of ringing to get through to their supposed customer service and then did not resolve the issues. One item which did arrive was too small, so was returned and a size bigger purchased. The bigger size did arrive… Read Full Review

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★★★★☆

“Faulty Item, Dealt with well...”

Written on: 10/04/2014 by mattlincuk (1 review written)

I ordered a new Lichfield Sandwood 4+2 tent. This tent arrived promptly, and was pitched in my back garden. Upon pitching, I realised it had 2 holes in the groundsheet - I rang up the 0844 number and the women asked me to take photos and email them across. I did this, and the women email back to say that I was to send the affected part of the tent back, and they would refund me up to £7 for the delivery of the item back to them. She said this would then be sent directly to lichfield for them… Read Full Review

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★☆☆☆☆

“Unprofessional and false marketing”

Written on: 04/04/2014

I purchased three items from skimania.com, attracted by their good prices and 'next day delivery' on the particular products I needed as I required them urgently for a ski trip. Three days after purchase (and payment taken), I received an email saying that my order was to be delivered, so I stayed at home all day to receive the parcel. Only one item arrived. So the next working day I phoned the company. They could not guarantee when the rest of my order would arrive, possibly the following week… Read Full Review

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★☆☆☆☆

“Did not supply, did not tell me they had cancelled my...”

Written on: 20/03/2014 by Camilac468 (1 review written)

I placed an order for a coat that was showing in stock. I did not receive any confirmation email. A week later I had not received delivery and sent an email to chase it up. No reply. A couple of days later I phoned. Yes they had the order and they had the email asking about delivery, but no they didnt have stock but had put an order with their supplier and I would get delivery the following week. Emails and calls and 4 weeks later, I call to find the supplier has been unable to supply and… Read Full Review

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★★★★☆

“good service”

Written on: 20/03/2014 by drewski59 (1 review written)

2 days from order to delivery good price only slight disappointment was that the jacket wasn't exactly as the picture on the web site main zip a different colour but it does not really matter… Read Full Review

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★★☆☆☆

“Could not supply what I ordered”

Written on: 28/02/2014 by Ballmj99 (1 review written)

Very disappointing. Immediately after my order, received an email explaining goods were temporarily unavailable at their warehouse and expected in about a week. Very wordy and didn't really instil confidence as it said don't expect an email cancelling to be effective until you get a reply - or call this 0844 number. Seemed like they were nudging you towards calling and spending money on the call. Anyway, after three and a bit weeks another email turned up simply saying my order had been… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 18/02/2014

I bought a pair of HiTec Para Mud & Snow boots in November 2012. By January 2014 my feet were getting wet, and I discovered that there were leaks where the Vibram soles are attached / glued to the uppers, and also a hole had developed on one of the uppers - which looked as if it had come about because of the stress of flexion.Anyhow I contacted Outdoormania, and even emailed them photos of said boots. They didn't want to know, and simply quoted the 365 day manufacturers guarantee. To be fair to… Read Full Review

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★☆☆☆☆

“Awful service, Do not buy from here!”

Written on: 18/12/2013 by tomlinsonmt (1 review written)

I made a substantial order for ski clothes 10 days ago and was told an estimated delivery time of 3 to 5 working days. After 10 days I began to wonder where my good were and when I rang up I was told that none of my items were in stock and I would have to wait until they were back in. They also couldn't give me any timescales for getting anything in stock! Unbelievable! The excuse I got was that their 'website does not speak to their stock system' so it's always out of date[!!] If I had not… Read Full Review

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★★☆☆☆

“Misleading website descriptions of goods”

Written on: 21/11/2013 by Stroketheboat (1 review written)

I ordered a Berghaus IA Fleece to fit into a Berghaus IA Jacket. I carefully read the descriptions of the available fleeces and on the website it clearly states that the Fortrose Fleece zips into any Berghaus IA jacket. Wrong! The Fortose fleece does not zip into the Suilven Jacket. Never mind, return the jacket and expect the fleece cost, original delivery charge and the return postage to be credited. Within the returned package I included screen prints of their website descriptions to prove I… Read Full Review

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★☆☆☆☆

“Appalling service avoid!!!!!!!”

Written on: 21/11/2013

This company is a joke if you go to the store the staff are lovley but hopeless. But avoid trying to buy anything on line as it is a joke none of it is in stock. If you try to call you can be on hold for 2hrs yes 2hrs the first time I called it was 45mins. Appalling service when you get through cancelled order was sent out which I then had to pay to send back I bought one jacket in store and ordered the other to be sent to my home I phoned to check it had been ordered as I didn't have much… Read Full Review

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★☆☆☆☆

“Amateurish shambles!”

Written on: 23/08/2013

July 2013 Where to start!. A failed attempt to buy a product and we are now £10 down on the deal after wasting 6 weeks and hours on the phone firstly: DO NOT BELIEVE POSITIVE 5 STAR REVIEWS on TRUST PILOT as THESE ARE FAKE. 1. Most of them are from the local area (ie freinds & family) 2. Many are submitted immediately after a negative review to counter act the overall rating score. secondly: THEY HAVE VERY LIMITED STOCK ON SITE. DO NOT BELIEVE THE WEB SITE. In other words this is… Read Full Review

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★☆☆☆☆

“Absolutely pants company”

Written on: 16/07/2013 by Elosito (1 review written)

I ordered a tent (Coleman Cobra 3) from these guys which stated in stock and free next day delivery on the website. 4 days later, no tent, and no confirmation of dispatch. I sent them an email as it says on their website, only to receive a message back saying that the email couldn't be delivered due to 'quota full' (whatever that is). So rang them up, went through the usual ridiculous automated telephone service, then waited 5 minutes on hold. Got through to the customer services, who said that… Read Full Review

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★★★★★

“Helpful staff and very competitive prices”

Written on: 04/07/2013 by tradders (4 reviews written)

Never used their web site to order as they are located on my doorstep. Friendly staff and probably the lowest prices around. Sometimes the choice of sizes available is limited. I would have no problem in recommending them to friends and family… Read Full Review

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★★★★★

“Efficient and Friendly”

Written on: 18/06/2013 by GeorgeMartin11 (1 review written)

I ordered a jacket that turned up next day but by mistake I ordered the wrong size. Called them to let them know and they arranged despatch of another jacket without question. Extremely friendly and efficient service. Really cannot the service, the product, the price or the delivery. Excellent and reommended… Read Full Review

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★★★★★

“Another Happy Customer”

Written on: 23/05/2013 by GregRoper (1 review written)

Very quick and efficient service. In short I needed some camping gear, wasn't sure what I needed so called them (three times in all) to check spec and technicalities. Always helpful and always got through straight away. Ordered a lot of gear and all of turned up well in time for my trip. Very pleasant experience indeed… Read Full Review

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★★★★★

“Very happy customer”

Written on: 17/05/2013

I found what I was looking for easily. The price was better than other competitor sites and they quoted faster delivery. All in all I have no complaints and I would go back without hesitation… Read Full Review

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★★★★☆

“Very Good Service”

Written on: 12/05/2013

Very Good Service it various e mail notificationa dna able to track my order on line to confirm when it woudl be delivered… Read Full Review

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★★★★★

“Did what it said on the can”

Written on: 25/04/2013

Just bought some hiking poles. Found the website very helpful with a link to an article which helped me decide which poles would meet my needs. Plenty of choice and happy with the price and product. Turned up promptly. I would happily use this site again… Read Full Review

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★★★★★

“Excellent Throughout The Whole Order Process”

Written on: 17/04/2013 by Peter_Macey (1 review written)

No probs for me. Ordered and received my order next day. Good quality kit at a really good price. In fact the stuff was that cheap that I wondered if it was genuine or a cheap Chinese copy. Rang them to find out and saw that they had a big shop so knew it was genuine. They said because they move so much stuff they get the best discounts that they pass on to us. Service really good, love the kit and would definitely buy from them again. In fact told my mate who was going on the same trip as me… Read Full Review

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