Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.7 / 5
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Latest Reviews

★☆☆☆☆

“Website lied about stock availability”

Written on: 18/11/2014 by russelldj (1 review written)

Ordered jacket yesterday online. Shown available for next day delivery. Worried by comments here I called this morning. No stock. Should have stock in a few days. I didn't risk it, I cancelled. Not too long to answer phone and polite and helpful when they did, but what a waste time!… Read Full Review

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★★★★★

“Good overseas service”

Written on: 18/11/2014 by PeterSchwalb (1 review written)

Ordered some gear from these as they are cheapest in Germany. I called as my English is good to see if they will send to Germany. They said no problem and sent me all the ski clothes that I ordered. All arived in good time and all was good except colour of wifes jacket she did not like. I travel to north of England on business and visited them to take back. They changed colour of jacket without situation and were very nice to deal with. I think they have good choice of clothing and ski clothes… Read Full Review

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★★★★★

“Nice to deal with”

Written on: 14/11/2014 by JackieC123 (1 review written)

I order a lot of things off the Internet and mostly I find that it's very impersonal. Not so with Outdoormania. Very nice people and a friendly and efficient service. Thanks to good advice, everything fitted perfectly. Prompt delivery and the best prices I could find… Read Full Review

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★★★★★

“Great shop and online service”

Written on: 14/11/2014 by HarryMason (1 review written)

Wasn't sure about Outdoormania so visited it's store in Yorkshire. Wow! What a shop. Largest outdoor shop I have ever been in. Lots of skiwear items and massively helpful staff. Very impressed with the set up. When I got home I regretted not buying a helmet I'd seen there. So I went online and ordeed it. I even called to check the size and spoke too one of the managers who was really helpful and gave me some good advice. I ordered online and the helmet arrived in two days. Perfect service and a… Read Full Review

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★★★★★

“Very Good All Round Service”

Written on: 12/11/2014 by JeffSlater (1 review written)

Ordered a large amount of ski wear and wasn't sure about some of the information on products. Called to check and found staff very knowledgeable and helpful. All items arrived as stated within a three day time frame, well packaged and as ordered. Cannot fault service or attitude… Read Full Review

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★★★★★

“Excellent Service & Value”

Written on: 30/10/2014 by AndrewRouse (1 review written)

Have used online previously and last weekend visited the store. Bought skiwear and new helmets for my two teenage daughters - came away very happy, great range of the latest kit, relaxed friendly and knowledgable staff and great value for money. Thank you Outdoor Mania!… Read Full Review

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★★★★★

“Very Good!”

Written on: 26/10/2014 by IvorBiggun246 (1 review written)

Ordered a ski jacket and it arrived next day, well packaged and it fitted. Best price by miles. Great!… Read Full Review

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★★★★★

“Clockwork Service”

Written on: 25/10/2014 by EmmaJames23 (1 review written)

Very efficient service and delivery. Good packaging, great prices and next day delivery. Excellent. Highly recommended… Read Full Review

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★★★★★

“Excellent Service”

Written on: 24/10/2014 by GreatOldBritain (1 review written)

Very good service even when returning an item, order was turned around quickly and very good prices and service. Would recommend… Read Full Review

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★★★★★

“bargain price”

Written on: 18/10/2014 by Zariay405 (1 review written)

I got a breghaus popena III jacket 20% lower than high street retailers. Kept up to date with delivery from order to it arriving. Great service… Read Full Review

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★★★★★

“Excellent. Prompt and as described”

Written on: 15/10/2014

Liked the look of these merrell trainers but was a bit nervous about buying them online but I was reassured by the returns policy.. I needed have worried, they were delivered promptly and fit perfectly. It was the best price I found for these trainers and I'm very happy with my purchase… Read Full Review

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★☆☆☆☆

“Order never shipped. ”

Written on: 05/08/2014 by blackhawk0093 (1 review written)

Cancelled my order because it was "sorry sold out" - that was the only message I received. Surely they knew the item was out of stock before I ordered? This is simply not an acceptable practice for any business. I am now scrambling to find replacement gear in time for my trip, and have to deal with having a costly hold on my credit card (to their credit, they never charged it, but there is a pending transaction which results in a reduced amount of credit I can use). I can't believe I didn't at… Read Full Review

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★☆☆☆☆

“Good prices, poor quality, rip-off customer service”

Written on: 15/06/2014 by GlennOliver (3 reviews written)

We ordered almost a grand's worth of ski gear prior to our April holiday. Several of the items weren't delivered prior to our departure, with no communication to explain one way or the other if they would or would not be delivered. Phone calls to the company required 45-60 minutes of ringing to get through to their supposed customer service and then did not resolve the issues. One item which did arrive was too small, so was returned and a size bigger purchased. The bigger size did arrive… Read Full Review

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★★★★☆

“Faulty Item, Dealt with well...”

Written on: 10/04/2014 by mattlincuk (1 review written)

I ordered a new Lichfield Sandwood 4+2 tent. This tent arrived promptly, and was pitched in my back garden. Upon pitching, I realised it had 2 holes in the groundsheet - I rang up the 0844 number and the women asked me to take photos and email them across. I did this, and the women email back to say that I was to send the affected part of the tent back, and they would refund me up to £7 for the delivery of the item back to them. She said this would then be sent directly to lichfield for them… Read Full Review

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★☆☆☆☆

“Unprofessional and false marketing”

Written on: 04/04/2014

I purchased three items from skimania.com, attracted by their good prices and 'next day delivery' on the particular products I needed as I required them urgently for a ski trip. Three days after purchase (and payment taken), I received an email saying that my order was to be delivered, so I stayed at home all day to receive the parcel. Only one item arrived. So the next working day I phoned the company. They could not guarantee when the rest of my order would arrive, possibly the following week… Read Full Review

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★☆☆☆☆

“Did not supply, did not tell me they had cancelled my...”

Written on: 20/03/2014 by Camilac468 (1 review written)

I placed an order for a coat that was showing in stock. I did not receive any confirmation email. A week later I had not received delivery and sent an email to chase it up. No reply. A couple of days later I phoned. Yes they had the order and they had the email asking about delivery, but no they didnt have stock but had put an order with their supplier and I would get delivery the following week. Emails and calls and 4 weeks later, I call to find the supplier has been unable to supply and… Read Full Review

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★★★★☆

“good service”

Written on: 20/03/2014 by drewski59 (1 review written)

2 days from order to delivery good price only slight disappointment was that the jacket wasn't exactly as the picture on the web site main zip a different colour but it does not really matter… Read Full Review

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★★☆☆☆

“Could not supply what I ordered”

Written on: 28/02/2014 by Ballmj99 (1 review written)

Very disappointing. Immediately after my order, received an email explaining goods were temporarily unavailable at their warehouse and expected in about a week. Very wordy and didn't really instil confidence as it said don't expect an email cancelling to be effective until you get a reply - or call this 0844 number. Seemed like they were nudging you towards calling and spending money on the call. Anyway, after three and a bit weeks another email turned up simply saying my order had been… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 18/02/2014

I bought a pair of HiTec Para Mud & Snow boots in November 2012. By January 2014 my feet were getting wet, and I discovered that there were leaks where the Vibram soles are attached / glued to the uppers, and also a hole had developed on one of the uppers - which looked as if it had come about because of the stress of flexion.Anyhow I contacted Outdoormania, and even emailed them photos of said boots. They didn't want to know, and simply quoted the 365 day manufacturers guarantee. To be fair to… Read Full Review

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★☆☆☆☆

“Awful service, Do not buy from here!”

Written on: 18/12/2013 by tomlinsonmt (1 review written)

I made a substantial order for ski clothes 10 days ago and was told an estimated delivery time of 3 to 5 working days. After 10 days I began to wonder where my good were and when I rang up I was told that none of my items were in stock and I would have to wait until they were back in. They also couldn't give me any timescales for getting anything in stock! Unbelievable! The excuse I got was that their 'website does not speak to their stock system' so it's always out of date[!!] If I had not… Read Full Review

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