Malaysia Airlines Reviews
Latest Reviews
★★★☆☆
“disappointed aircraft, a 737/800-old series”
Written on: 25/03/2013
why still used the old series 737/800 for regional route-kul/taipei/kul, boring without the individual inflight-entertainment system. How to compete with rival airlines. (read more)
★★★☆☆
“TOILETS NOT CLEAN”
Written on: 19/02/2013
Toilets on flight Kuala Lumpur to London Heathrow 9 February 2013 had not been thoroughly cleaned - early on in the flight I had to clean the toilet before use with my own antibacterial wipes. Lovely new plane and an otherwise good flight but oh so disappointing to find this lapse in hygiene. (read more)
★★★★☆
“This airline is fine!”
Written on: 15/02/2013
I am flying from LAX to Perth via Tokyo and Kuala Lumpur. I have had no problems as of yet and am currently sitting at the airport in Malaysia headed to Perth. Everyone should stop complaining. This was the cheapest ticket I could find and everything has been going well. Friendly staff. Decent food. Good entertainment. I would fly again no doubt! (read more)
★☆☆☆☆
“Customer Service Through Telephone Is Horrible”
Written on: 15/02/2013
Tried to pay for ticket bought online . Have some problem. Have to contact their customer service through phone. Waiting more than one hour near telephone. Contacted them , have to wait more than 30 minute on the phone. This is the worst phone customer service i have ever experienced. This is not the first time with them. (read more)
★☆☆☆☆
“Dumb assed web check in”
Written on: 14/12/2012 by sivamk
It took us more than 3 hours to check do web check in and could not do it even after calling support and waiting for hours. "All our agents.....have their brains removed" would make so sense. Applies to management as well. (read more)
Padge48's Response to sivamk's Review
Written on: 29/04/2013
completely agree with this - will not fly with MAS again.
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★☆☆☆☆
“SUCK!”
Written on: 23/11/2012 by kill123
I make a call to them since yesterday regarding flight ticket pricing start from 1500 till 1730 for every 30 mins and no one answered my call. I booked a ticket a month or two ago, the PROMOTION price is around £724 and now even cheaper than promotion price i.e. around £610.00!!!What the heck this airline is doing! MH = Money Hidden.... (read more)
★☆☆☆☆
“Flight cancelled- no compensation”
Written on: 12/11/2012
Our Rome flight cancelled, no apology or compensation offered. Also charged to change dates after we found out. 7 extra hours and 1 extra airport with 1 kid and 1 infant or a 20% refund! Oh and don't take a heavy pram/stroller were charged excess luggage! Seriously, where's the ability to make a decision based on what's in front of you rather than what the staff handbook tells you? Thanks Air Malaysia, profits are put well ahead of passengers. (read more)
★☆☆☆☆
“Old planes”
Written on: 11/11/2012
I have flown with malaysian airlines numerous times and over the years I have slowly lost faith in them. Their planes are old and should be upgraded and have suffered numerous delays. if you can fly with an airline that has more modern planes. (read more)
★☆☆☆☆
“Awful planes, awful staff”
Written on: 29/10/2012
I flew from Singapore to Kuala Lumpur on one of their delapidated old planes and as if that wasn't enough I got charged extra for having 2 kilos excess luggage. I was bafled. Seriously, I could just have bought 2 bottles of wine in the tax free and I would also have 2 kilos excess hand luggage. This is a nonsense airline and you get the impression they are near bankruptcy the way they try to get more money from you. (read more)
★☆☆☆☆
“One Last Wish ”
Written on: 29/09/2012 by catsmaty (4 reviews written)
My Niece urgently needs to travel from Sydney Australia to the UK to see Her Grandmother who is gravely ill and desperately wants to see her great Grandaughter for the first time and last time before she leaves our world, But Malaysian airline refused to change the ticket unless she pays further 900 pounds sterling, that's as much as she paid for the ticket, also they refused to give her a refund, my Niece offered to produce a letter from the hospital's Doctor but they are not interested. (read more)
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Showing 1 - 10 of 90 Reviews
★☆☆☆☆
“Bad Experience !”
Written on: 21/09/2012 by dheerajmundhra
I flew Malaysia Airlines on a return DEL - AKL route (via KUL). The service was horrible, so was the food. The entertainment system was very bad. Very less leg space in economy class, which really did hurt on the 11 hr flight from KL to Auckland! one star for on-time performance! (read more)
Padge48's Response to dheerajmundhra's Review
Written on: 29/04/2013
totally agree with this comment too
Reply to this comment
★☆☆☆☆
“Awful!!!”
Written on: 17/09/2012
Flew business class from London Heathrow to kuala lumpur yesterday and it was awful. I have a feeling the company is having serious financial issues (as I've heard before). At the check-in desks, many business class passengers were informed to "repack" and I was only 1 kg overweight for my hand carry luggages and they made a very big deal of it which was absolutely unnecessary. Not when you're flying business! I've never had this experience with other airlines even when I flew economy. The... (read more)
★☆☆☆☆
“Malaysia airline Overbooked”
Written on: 22/08/2012
Very bad operation this airline, I was suddenly rejected my flight due to their internal overbooked transaction error, there was no information about the overbook until I reached to check in counter, and it was long queue, I was queue there 1.5hour to reach check in. afterwards, they forced to me to sign a document with RM200 to decrale NO more claim about this issue. they did not do any action, just forced to me to sign into the document. (read more)
★☆☆☆☆
“worst ever- be careful with these crooks”
Written on: 20/08/2012
I recently flew from Auckland to KL using Malaysian airlines. I was 5kg over and they charged me $196.00 which I paid by credit card. After the transaction was completed and accepted they then started to write down my credit card number and expiry date- I refused to allow them to do that as it reeked of credit card number harvesting and there was no reason for them to do that as the transaction had gone through.I found Malaysian airlines staff to be quite ignorant and overall was very... (read more)
★☆☆☆☆
“Poor service”
Written on: 17/08/2012
I flight with Malaysia from Taipei, Taiwan to Los Angeles, Two hours before the departure from Taipei We were informed that the flight was canceled due to mechanical problems, and there were no space in other flights, the flight was rescheduled for the next day, I spent in the airport around three hours trying to get an answer or help about a connection flight that I had from LAX to Panama city to see my family, but at the end Malaysia Airlines didn't give me any answer and they treat me... (read more)
★☆☆☆☆
“the worst airlines ever”
Written on: 11/07/2012 by marine2
We booked flight online cost us 1370£ and for some reason we not able to make it due circumstances, so after 2days we've tried to call customer services to ask whether we can move flight to another 4 month, apparently its only valid for 3 month and then we want refund and they just want to give refund for 183£, its joking, be aware from this airlines (read more)
Rdwooty's Response to marine2's Review
Written on: 29/09/2012
Lets see ,you brought a non refundable ticket. you tried to cancel but there is no refund, only the taxes. Did you have insurance? if not then I am afraid that this is so essential , as you can now see
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★★★★☆
“MH IS MALAYSIAN HOSPITALITY”
Written on: 04/07/2012
I very enjoy travel with Malaysia Airlines because they treat aur family not like passenger but like a guest. (read more)
Frequentflyer1975's Comment
Written on: 29/10/2012
HAHAHAHA. That must be the first time in the history of that horrible airline that they made someone feel welcome. Was it your first time ever to use a plane? Try other airlines and see the difference.
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★☆☆☆☆
“Never again”
Written on: 30/06/2012 by Nuggenhead (2 reviews written)
So I depart Rome and they couldn't find me registered on the plane! WTF?!! Then as I was on the plane taking off the overhead baggage compartment came undone and luggage was falling out! I was so stressed because the seatbelt sign was on and I couldn't get up but I had to do something otherwise it would have fallen on people's heads! Sol stressful!worst plane xperience ever. I now refuse to ever fy with them again, just pay the extra money to be comfortable and safe with Emirates or... (read more)
Guest's Response to Nuggenhead's Review
Written on: 04/07/2012
If you say like that...please not fly with Malaysia Airlines anymore... I hope you can find the better airlines.. For me all airlines are same but how they treat customer for me is good especially went they handle delay.. And 1 more thing, MH is not just a code but is Malaysian Hospitality.. It true...
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★★★★★
“Best ever”
Written on: 29/06/2012 by PCmasta (4 reviews written)
I recently completed a return flight from London to Sydney via Kuala Lumpur with MAS. Although I did treat myself to business class, I must say the flights I had, (four in all) were great. Staff very friendly and helpful, from the ground staff to the air crew,. I had a nice relaxing flight, fantastic food , and the entertainment on offer was second to none. Will definitely use again, although it will be in economy, but from what other passengers have said I know the flight will be just as good (read more)
Karles10's Response to PCmasta's Review
Written on: 30/06/2012
Hope your expectations are not very high? Good luck in economy!!!
Been there done that never again.
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★☆☆☆☆
“A disappointed Malaysian”
Written on: 06/06/2012
I am a Malaysian who lives abroad for many years and did my routine summer vacation back to Malaysia at 2011. So,I was fated to fly with MAS last year and flew Dublin-Heatrow-KL. Our flight from Dublin was delayed and as a result we missed our MAS flight from Heatrow-KL. So we were placed in a hotel 15mins away from the airport and was assured we will be placed on the waiting list for the next day's flight. Next morning, our Q for the waiting list was so long, and this is 4 hours prior to... (read more)
Karles10's Comment
Written on: 30/06/2012
Similar experience we had in late March this year. Missed the morning flight out of Manchester to Heathrow owing to fog in there. We got to Heathrow about 2 hours late and were booked onto the evening flight not that drastic we thought. How wrong we were 10 Hour wait with no offer from staff regards food or anywhere comfortable to wait [the seats in terminal not the greatest] as we are very senior citizens 73 and 83 it sure made up our minds not to use MAS International again. How the standards have droped. Shame on you MAS as we come to Malaysia 3 or 4 times a year [going in September but not with MAS]
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Showing 11 - 20 of 90 Reviews
★★★☆☆
“Inconsistent Service ”
Written on: 12/04/2012
We flew economy to Bangkok recently from KLIA and we were happy to board a new plane with state of the art entertainment screen. After taking off, headsets were not distributed which prompted us to ask. We were told that the flight is too short and hence headsets will not be available. Needless to say my children, husband and I were extremely dissappointed. When mealtime came, we were told that we have to settle with whats left because most of the meals are already taken up. I thought this... (read more)
★☆☆☆☆
“An airline depressing”
Written on: 30/03/2012
It made a mess with my reservation, they did not find it anywhere. Old plane. Unfriendly service staff and with little desire to work. To me a glass of water cost me unspeakable. I will stay away as much as possible of MAS We sell it as a 5-star airline, but nothing further from reality. (read more)
★☆☆☆☆
“MAS:Lost my luggage and provided appalling customer care!”
Written on: 27/03/2012
I am Malaysian and I can state here, I will not take another MAS flight for a long time or unless I have seriously no other choice! I would encourage you to seriously consider changing your bookings with MAS if you have any planned for your personal or work trips. Before this, I have often flew MH and put up with their mediocre service but one horrible incident recently change that. They lost my luggage on a flight from KL to Singapore (55 minutes flight, with no transit, my bag was... (read more)
★☆☆☆☆
“Very Pool Special Assistance for Elderly people”
Written on: 06/12/2011 by air125d (1 review written)
Just thought of sharing my mother's experience with Malaysia airlines. I had booked a flight for my mother via Malaysian airlines to Melbourne, initially they told me they would provide with special assistance. As my mother was travelling all by herself and she's suffering from osteoarthrithis, wheel chair assistance was needed. Although she can walk, but she can't climb the stairs or escalators, I spoke to the customer care after I booked the ticket, they told that it will be taken care... (read more)
★☆☆☆☆
“VERY bad service, disgusted, never use this airline!”
Written on: 28/10/2011 by jbutler
Checked in KL airport for flight booked to Johannesburg. Three hours before flight departs we see the gate has been chenged. no problem, upon going to the right gate we see the flight has been delayed. NO staff present at the gate displayed on notice board. We then proceed to get assistance as to what to do. Met up with a few flight attendants who said we can go to arrivals terminal where a bus is awaiting us to transfer to a hotel. we proceed to arrivals terminal only to be told we need to... (read more)
★☆☆☆☆
“poor ground service”
Written on: 05/10/2011
Customer sevice at the ticketing was terrible. Ticketing person had no idea what she was doing . Person who cae to help her was rude it took them so long to print my boarding pass i almost missed my connecting flight to Los Angeles (read more)
★☆☆☆☆
“Malaysian Airlines is the biggest scam of the decade....”
Written on: 04/04/2011
Malaysian Airlines is the biggest scam of the decade. The flight from Kuala Lumpour to London was over 24 hours delayed and we missed our connecting flight from London - Copenhagen. I also missed a flight I had booked the day after due to the incredibly long delay and Malaysian airlines refused to refund it. They kept re-booking the flight but when I got to the airport the ticket wasn't paid for so I didn't get on my flight. They say anything to get you away but never refund or rebook your... (read more)
★★☆☆☆
“On 25th march- 23.55 flight from KL to London delayed...”
Written on: 25/03/2011
On 25th march- 23.55 flight from KL to London delayed until 3.30. No reason given and no real apology. Got given a 20 RM voucher- only place open (from what we were told) could take it was Burger King- who had run out of most of their food and would not give full voucher value, claiming their prices on the board did no include tax. Everything else seem to shut down at 12. Given that you are told to arrive at least 2 hrs before take off and we thus end up being there nearly 6 hrs- pretty... (read more)
★★☆☆☆
“I wish to be constructive and sorry to say that...”
Written on: 13/03/2011 by rockfields (1 review written)
I wish to be constructive and sorry to say that we(including my friends that I recommended to fly MAS)were disappointed with MAS.Female flight attendants not friendly/food average and they leave tinfoil on for you you to remove(would not happen with SQ)poor in-flight entertainment for long haul.No hot towels and flight attendants make minimum walk-through cabin during flight with water/juice etc.What surprises me most is that MAS has slipped in service since flying with them last time and... (read more)
★★★★★
“I was, am and will always travel with Malaysia...”
Written on: 06/03/2011
I was, am and will always travel with Malaysia Airlines. It's the best airline with great hospitality shown by their cabin crews. Delicious and tasty food are promised as they are also very flexible in terms of luggage allowance. The aircraft condition even though looks old but this shows the maturity of this carriage. Plus, the price of the ticket is fair with the services provided. But there is only one thing that I don't like the most. Even though the cabin crews are hospitable but they... (read more)
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Showing 21 - 30 of 90 Reviews
★☆☆☆☆
“1. Fell far short of expectations: ”
Written on: 21/02/2011
1. Fell far short of expectations:
Why did we choose Malaysia Airlines over competitors which were a very similar cost? Due to Malaysia Airline's supposed reputation as being a 5 star airline with great service. It is worth noting that each leg seemed to have it's own flaws, and some of the elements below were on different legs. The Aus KL flight was positive, but we became more disappointed at each leg - reasons as follows...
2. Poor customer service:
The trip was for our wedding in...
(read more)
★★★★☆
“I am a frequent flyer on long haul but have not flown...”
Written on: 07/02/2011
I am a frequent flyer on long haul but have not flown with this airline previously. Excellent from start to finish. Great online check in and reception at KL airport. Good seats with plenty of leg room - I'm 6 feet two inches tall. In flight entertainment is a bit limited but okay. Great food and staff courtesy. (read more)
★☆☆☆☆
“Disgustingly poor customer service. My designer...”
Written on: 26/01/2011
Disgustingly poor customer service. My designer suitcase was damaged, they collected it over 2 months ago and STILL no replacement. No one has even got back to me about it, despite my numerous phone calls and emails. (read more)
★☆☆☆☆
“Here is my horror story concerning Malaysian Airlines....”
Written on: 18/12/2010 by itswilliamgoh (1 review written)
Here is my horror story concerning Malaysian Airlines. My girlfriend and I were set to fly out on 9:30pm December 15th, 2010 from Changi Airport to HKG. We arrived to the check-in counter at around 7:30pm and encountered some problems with weighing in our baggage. My girlfriend and I each had two pieces of baggage with us a carry on bag and one to check-in, my check in bag weighed 24kg while my girlfriends weighed 31kg. After the weigh in, the guy at the counter aid that my bag met the... (read more)
★☆☆☆☆
“I have had an absolutely appalling experience with...”
Written on: 13/10/2010 by Alexander Davey (1 review written)
I have had an absolutely appalling experience with Malaysia Airlines when they lost some items from my checked-in luggage.
I flew from London Heathrow to Medan, Indonesia, with a transfer in Singapore. On arrival in Medan, I found that two items were missing from my luggage. I immediately filled in and submitted a Property Irregularity Report and handed it in to the Malaysia Airlines luggage official there, who promised it would be followed up. When I returned some weeks later from my...
(read more)
★☆☆☆☆
“MY FRIEND AND I FLEW FROM PHUKET TO PERTH (BUSINESS...”
Written on: 12/10/2010
MY FRIEND AND I FLEW FROM PHUKET TO PERTH (BUSINESS CLASS) NO PROBLEMS FROM PHUKET TO KL. KL TO PTH WAS PROBABLY THE WORST SERVICE I EVER HAD ON ANY AIRLINE MY TRAY OF FOOD WAS HANDED TO ME COVERED IN THE WATER WHICH HAD SPILT. THE FOOD WAS TERRIBLE, MY FRIEND WAS UNWELL AND NEEDED A WHEELCHAIR TO GET OFF THE FLIGHT AS SHE WAS SO SICK ON THE PLANE, WHEN ASKED IF THIS COULD BE ORGANIZED AND LET GROUND STAFF KNOW, THIS WAS MET THE ROLLING OF THE EYES AND COMPLETE DISINTEREST. I WOULD NOT... (read more)
★★☆☆☆
“On Sept. 01, 2010, I traveled with my 5-month old baby...”
Written on: 09/10/2010
On Sept. 01, 2010, I traveled with my 5-month old baby from Frankfurt to Kuala Lumpur. During the flight, my baby cried a lot. A few passengers complained to me and to the crew. One of the crew came to me and asked me to put more effort on calming my baby. No mother likes it when her baby cries, esp. during such long flight. Having the passengers and crew putting more pressure on me as a mother did not help the situation any better. I ended up standing & carrying my baby at the back of the... (read more)
★★★★★
“I'd say the best cabin crew so far.Very helpful and...”
Written on: 11/09/2010
I'd say the best cabin crew so far.Very helpful and friendly. The legroom and IFE are good enough for me. I had travelled with several airlines before and this is my favourite so far. Would definitely fly again with them (read more)
★☆☆☆☆
“I flew with Malaysia Airlines on flight MH704 on...”
Written on: 08/08/2010
I flew with Malaysia Airlines on flight MH704 on Wednesday 10th February 2010. 30 minutes into this flight there was a sudden crunching sound underneath and all the oxygen masks dropped with the air stewards shouting out full scale emergency. What was concerning was that all passengers were left sitting there with no knowledge about the nature of what happened other than we had to turn around and keep the masks on. As such all sat for 30 minutes or so believing that it was their final 30... (read more)
★☆☆☆☆
“Book flight from KL to Bandung with 2 small kid. Was...”
Written on: 04/08/2010
Book flight from KL to Bandung with 2 small kid. Was told there were no seats left and they offered Business Class the next day.Reason was there were many walk-in customers. How could they sell our seats to walk-in customer when we have booked one month ago and all paid for.Its really ridiculos being an airline that was voted as the best airline.The management should look into this matter seriously and should compensate our ticket.MAS really sucks. (read more)
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Showing 31 - 40 of 90 Reviews
★☆☆☆☆
“I flown with 2 kids (3 years old and 1 year old)The...”
Written on: 27/07/2010
I flown with 2 kids (3 years old and 1 year old)The check in crews were very slow in Jakarta coz I needed to wait an hour so they could find my name which i had confirmed a week before.And I needed to come back to get my immigrant departure card because they forgot to give me on check in.Running around at the airport was not easy with two kids.Then the man at checkin counter(YUNIARSO)still in Jakarta asked me to pay 1500 USD for my overload baggages for 15 kg which was very redicolous to... (read more)
★★★☆☆
“The only thing that was really weak were the seating...”
Written on: 02/06/2010 by sarah0717 (1 review written)
The only thing that was really weak were the seating services. First come first serve I know however, I went last year with my mum and we happen to seat completely akward seat locations which I think is totally not fair because, there were plently of indivituals and the staff could've had arrangments to seat people with their families. This happened from and back so, the flight was pretty average but, disappointing.
The service was okay but, not the best. The food was good but, could've...
(read more)
★☆☆☆☆
“My parents took a flight from hyderabad, India to hong...”
Written on: 29/05/2010
My parents took a flight from hyderabad, India to hong kong. The flight was delayed by more than 14hrs. The connection was at kuala lampur to hong kong. There was no immediate connection , so had to wait for 13more hrs to catch the next available flight. They were promised a hotel for the night stay which they dint get at the airport. Horrible customer service and negligence. They dnt consider the customers as people too.. They run flights at their own will and no courtesy even to provide... (read more)
★☆☆☆☆
“We were diverted to Amsterdam because of the Volcanic...”
Written on: 19/05/2010
We were diverted to Amsterdam because of the Volcanic ash, we were then advised by the airline that we had to make our own way back to our final destination. No help at all from either the airline or the handlers, not even any compensation from the airline.
Dusgusting way to treat passengers.
Will never fly with them again and will advise anyone else not to fly with them also.
(read more)
★★★★☆
“I had to wait a long time before being told the flight...”
Written on: 13/04/2010
I had to wait a long time before being told the flight was delayed but then was kept informed, directed to a Hotel to change clothes etc., and provided with food and drink. Exceptional service! Totally impressed. Do not think BA would have been o thoughtful. Also provided details of where we should write should we wish to claim for delay. (read more)
★★☆☆☆
“We were unable to check in online and thus were left...”
Written on: 12/04/2010
We were unable to check in online and thus were left with the luck of the draw for seats when we arrived at the airport to check in. The flights on the way to Bali was all right, the ones on the way back though was sub standard.
On the flight from Denpassar to Kuala Lampur they ran out of the one option for meals, which left only fish which my husband does not eat. They were not able to assist with an altenative and also ran out of just about all soft drinks half way into the flight.
When...
(read more)
★☆☆☆☆
“I have a bad experience flight with malaysia airline,...”
Written on: 03/04/2010
I have a bad experience flight with malaysia airline, food was average. But the service and cabin crew is really unfriendly and provoking!!!
The MAS stewardess were very "busybody" and unfriendly to the customer. The restroom was really stinking. I am really do not understand why malaysia airline get the best staff award? I will give a thumb down sign to MAS service!!!
(read more)
★☆☆☆☆
“I've flown several airlines, and MAS has the most...”
Written on: 21/03/2010
I've flown several airlines, and MAS has the most horrible customer service ever.
I fly several times yearly, and hence, try different airlines occasionally.
Sat Malaysian Airlines (MAS) 5 years ago, had horrible experience with them, and never went back to them, until recently, when a friend suggested I try them again, in case they have changed.
Flew from Australia to Malaysia on MH148, and noticed these incompetencies of the MAS airline:
(1) The crew was obviously racist, two-faced and...
(read more)
★★★★★
“we travelled from london to kuala lumpur on the 22.00...”
Written on: 02/03/2010
we travelled from london to kuala lumpur on the 22.00 flight on 23rd jan 2010. we were very surprised at the amount of legroom and he comfort on board. the staff were fantastic and the food was excellent. we were served drinks throughout without having to request it.it was'nt a full flight so we had three seats between two of us which also added to the comfort. we took internal flights in malaysia which were also good. there even seems to be god legroom on the smaller aircraft. i would... (read more)
★☆☆☆☆
“My complaint is belated because we are stil awaiting...”
Written on: 11/02/2010
My complaint is belated because we are stil awaiting response Malaysia Airline officials from HQ. We were delayed at O R Tambo (JHB - SA), sent from one boarding gate to another at opposite end of Airport without seeing any ground crew to explain why we were delayed. After 6 hours we return to the original boarding gate where we're told that e would only leave the next day. Most passengers on this midweek flight are high profile businessmen. We lose a crucial day and with it our conferences,... (read more)
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Showing 41 - 50 of 90 Reviews
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Padge48's Comment
Written on: 29/04/2013
have spent hours o trying to get thru to this lot especially when their website was down for rework for MONTHS earlier this year and phone was the only option.in the end- nobody reliable or informed at any point ...total waste of money on international calls. I the end they ignored my previously reserved seat choice froonline booking -dont waste your time (and everyone elses seat preferences it seemed SYD_KUL return in|April I .had unpleasant encounter inbound with horrible attendant with bad attitude Mr Z who poked me repeatedly to 'wake me up' ai protested and complained to the very nice older purser.i dont think MAS gives a rats to be honest re customer complaints tho.
Food awful ,long wait at check in in HKT -over 1 hr for short queue.I checked i online but it did not work properly and still had to queue anyway.
Wold rather fly Air Asia at least they dont pretend to be 5*