malaysian airlines reviews | Watch This Item.

Average Ratings
Flight on time?8.3/10 Based on 31 ratings
Customer service6.7/10 Based on 28 ratings
Comfort on flight7.3/10 Based on 30 ratings
Quality of food6.6/10 Based on 28 ratings
Value for Money7/10
Reviewer Rating6.7/10
Overall Rating6.7/10 Based on 36 ratings
64% Recommended21 out of 33 Reviews
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33 Review Centre Malaysian Airlines Reviews

  • Full review by
    Guest.
    on 16th Jun 2009


    User Rating : 6
    Respect : 0

    Good Points: Price

    Bad Points: Bag transfer and food

    General comments: I flew Malaysian Airlines LDN to Langkawi then Langkawi to KL (stopover) then KL to LDN, planes are old and dated, seats not great when compared to new seats on Cathey, in flight entertainment is quite limited compared to more modern planes/systems. Price was right (it was an offer) and cabin crew were good. They failed to get my bags on the KL-Langkawi transfer but bags were delivered to my hotel about 5 hours later after being sent on the next flight. Food is average.
    Guest's review and ratings     | 90 words

  • Review by
    taxdoug
    on 2nd Mar 2009


    User Rating : 5
    Respect : 0

    My Malaysian Airlines flight was comfortable enough because of generous seat pitch - but the food on all legs (UK to Australia) could only be described as dreadful!
    taxdoug's full review     | 31 words

  • Review by
    Guest.
    on 1st Nov 2008


    User Rating : 5
    Respect : 0

    Malaysian Airlines has good planes, an excellent inflight staff, and a great airport in KL. I cancelled a flight last May. It is now almost November 2008 and I still don't have my refund. They owe me over US$1800, and all I get is a run-around. I've called, written, emailed, gone to the offices to complain...nothing has happened. I don't know what to do next. What's my next recourse? A good airline, but terribly poor customer service!
    Guest's full review     | 77 words

  • Review by
    2314thes
    on 31st Oct 2008


    User Rating : 5
    Respect : 0

    Terrible customer service. No one follows through and takes care of the problems...at least that has been my experience these past six months.
    2314thes's full review     | 67 words

  • Review by
    Guest.
    on 6th Oct 2008


    User Rating : 8
    Respect : 0

    More leg room for an economy flight. Great staff. Food Good. Drinks readily available. Having to land in Sydney on a flight from Kula Lumpa to Brisbane, get off with our personal luggage wait in departures, go through security checks yet again. Only to get on same plane same seats again. Would definately fly with Malaysian Airways again.
    Guest's full review     | 58 words

  • Review by
    lainelim Rank: Corporal
    on 17th Jun 2008


    User Rating : 10
    Respect : 0

    Malaysian Airlines deserves my time in doing this review to thank their baby friendliness. I recently traveled (KL-Seoul) with my 8mth old. The airline was more than accommodating with not just multiple on-board requests and assistance but also in transporting bassinet et al. Prior to booking, I called the customer hotline on three separate occasions and each person served my queries with exemplary patience. I cannot recommend MAS more highly to all traveling parents.
    lainelim's full review     | 74 words

  • Review by
    rooki18
    on 16th Jun 2008


    User Rating : 10
    Respect : 0

    Took advantage of the recent Zero Fares from KUL to Penang booked and paid for online. Only paid RM76 for fuel surcharges and taxes. A steal when considering the only thing cheap was the ticket. Nothing was compromised, first rate warm cheerful service, same baggage limit allowance as other passengers.
    rooki18's full review     | 50 words

  • Review by
    kyotofeline
    on 28th May 2008


    User Rating : 1
    Respect : 0

    Over a 19 hour flight, drinks were served 2 times. Water, apple juice, orange juice, and beer were the only options. Good food is the reason I give this flight 2 stars. Some stewards and stewardesses were unhelpful and neglected to serve us when we requested water. Luggage, when we got it, was broken and several hundred dollars were missing. The zipper was broken, and the insert was torn in half. The money, hidden in a red packet inside some clothing, was gone. Customer service is deplorable ...
    kyotofeline's full review     | 124 words

  • Review by
    jaffy
    on 16th May 2008


    User Rating : 0
    Respect : 0

    If anything goes wrong, their managers will not be able to rectify their problems. I booked our tickets on-line via their website. After receiving the tickets, I noticed that they had debited an incorrect amount from my credit card. I waited for them to contact me but after 10 days of waiting I contacted them only to be told that they knew about it and would shortly be debiting the correct amount. I asked them what date they would be doing it on and they gave me a date. I then contacted my bank ...
    jaffy's full review     | 355 words

  • Review by
    Guest.
    on 14th May 2008


    User Rating : 4
    Respect : 0

    I had book the MAS online, the line disconnected during the last transaction. I called credit card centre found that the payment had been successful so I call MAS centre and was passed to more than six operator and can't get an answer whether the flight is confirm or not from them. Then I made second call, found out the flight is confirmed but being rescheduled to earlier time. I didn't receiv any confirmation email or flight re-schedule message from MAS. Very disappointed with MAS customer serv ...
    Guest's full review     | 87 words

  • Review by
    Maru Itekashhi
    on 27th Apr 2008


    User Rating : 9
    Respect : 0

    My first time in Malaysia Airlines' Golden Lounge at the Kuala Lumpur International Airport with husband and 4 year old. Absolute pleasure. Every amenity and convenience imaginable. From children's nursery, toys and homely cots to orthopedic massage chairs. Must say the subdued lighting is the most calming of all the lounges I have been in. You feel you're home there. Strongly recommend a visit.
    Maru Itekashhi's full review     | 63 words

  • Review by
    PohSam
    on 31st Mar 2008


    User Rating : 9
    Respect : 0

    Check in staff super helpful, especially welcome when the taxi ride to airport was less than commendable. Stewards and stewardesses on board were excellent - warm, efficient. The moment I got to my seat I stopped a stewardess for an extra blanket. I had expected her to bring it after all the passengers were seated and settled. Which would be the norm. But I was pleasantly surprised she was back with one in seconds! Even before I finished settling down. Lunch was served in a box... lovely present ...
    PohSam's full review     | 144 words

  • Review by
    flybunny Rank: Corporal
    on 11th Mar 2008


    User Rating : 5
    Respect : 0

    Had to fly to New Zealand at short notice and found a good deal with Malaysian. The cabin crew on both outward legs were very kind and found me a row of seats to sleep on when I became unwell. Thought food and drink on return leg were very disappointing.
    flybunny's full review     | 77 words

  • Review by
    danwi
    on 2nd Dec 2007


    User Rating : 2
    Respect : 0

    I and my family flew from KUL to Kuching return and were very disappointed with MAS this time round. Aside from the flight out being delayed by almost 2 hours, the meal was pathetic. Instead of the usual hot meal with goodies, we were presented with a cardboard box containing limp sandwiches and a small cake. I was shocked at this and asked the crew what was going on. They were sympathetic and apologized and stated that this was the airline's new policy. What utter cheapskates! Cheating passenge ...
    danwi's full review     | 156 words

  • Review by
    Thumpa28 Rank: Sergeant
    expert review Expert Review
    on 6th Sep 2007


    User Rating : 0
    Respect : 0

    My wife and I were unfortunate enough to book a flight (MH001/23/02/07) on MAS to Kuala Lumpur. Now, from previous experience the airline has been good, however this time it all went wrong and I was shocked at how badly the MAS I remember has degraded. When the aircraft developed a number of problems on the tarmac they kept us onboard for 2 hours, then in the terminal for another 4. They called armed police to the terminal when some of the families started complaining, but in a terminal made for ...
    Thumpa28's full review     | 493 words

  • Review by
    spoloczek
    on 8th Aug 2007


    User Rating : 10
    Respect : 0

    We have just returned from our first trip to Malaysia and Singapore. Malaysian Airlines were superb. Travelling with our 8 year old son, we were escorted onto every flight first, which was a real bonus. Although our flight from Heathrow to Penan was delayed by 4 hours it was not a problem, there were plenty of shops to keep you busy and we received £45 in food vouchers. The cabin crew were very attentive and polite. Meals were superb, we had three choices and were accompanied with a ...
    spoloczek's full review     | 208 words

  • Review by
    sivagnl
    on 28th Jul 2007


    User Rating : 8
    Respect : 0

    Malaysian Airlines is quite a superb airline to fly with. In all the years of using the airline flying to Malaysia back and forth, I have not had a particularly bad experience to write about. I must in fact commend them on their excellent service and polite in flight manner to passengers and their particular attention to our children.
    sivagnl's full review     | 146 words

  • Review by
    keithshutts01 Rank: Lance Corporal
    on 11th Jul 2007


    User Rating : 10
    Respect : 0

    We flew with Malaysian 6 times in 2 weeks touring Malaysia and all 6 flights were on time and excellent, the cabin crew are excellent always serve you with a smile would definitely recommend to anyone for visits to the far east.
    keithshutts01's full review     | 48 words

  • Review by
    rosalan Rank: 2nd Lieutenant
    on 12th Apr 2007


    User Rating : 10
    Respect : 0

    Excellent friendly service, whatever request I made the answer was invariably yes. Although on one of my flights to the far east, I was on a code sharing flight with Malaysian Airlines, they still managed to get me two flights by the emergency doors with extra legroom, when I had only made a casual request. The food and legroom make this airline a favourite, I do fairly frequent long haul flights and have used many other airlines.
    rosalan's full review     | 108 words

  • Review by
    hemikiwi Rank: Corporal
    on 23rd Sep 2006


    User Rating : 7
    Respect : 0

    Overall a very pleasant experience with Malaysian Airlines despite very long flights. I did notice that the service from KL to Europe was not as good as from Auckland or to Auckland from KL. This may be due to numbers of passengers and numbers of crew to attend to them. The experience was way better than economy and in my opinion worth the extra money.
    hemikiwi's full review     | 88 words


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