Paymentshield www.paymentshield.co.uk Reviews
Latest Reviews
★☆☆☆☆
“My cold call horror with paymentshield”
Written on: 27/04/2013
I was contacted from a cold call from by paymentshield (which for a start says a lot about them yes desperate for customers)when they rang the salesman told me he could save me money against my currenyt home insurance and get me more cover??? Like hell he did after signing I have since realised how overly priced the policy was compared to my old insurance and most other home insurance readily available anywhere. He told me I would save £10 per month??? lies!!! my old insurance is actually... (read more)
★☆☆☆☆
“avoid this company”
Written on: 29/03/2013
wont cancel policy will lie and say and do anything to stop you leaving. (read more)
★☆☆☆☆
“Avoid PaymentShield and Royal Sun Alliance at all costs”
Written on: 27/01/2013 by icy_techZ (1 review written)
I have been with PaymentShield whose policy is underwritten by Royal sun Alliance for 4 years paying my monthly contents insurance without any problems, until recently when I have had to claim! In October 2012, a water tank in the loft leaked into my lounge soaking my fabric sofa and carpet. I logged this with my insurers the following day and 2.5 months later they still havent replaced my carpet or sofa. After 5 weeks of letting my items fester in water, RenewCavalier (appointed glorified... (read more)
★☆☆☆☆
“THE WORST COMPANY EVER ! ”
Written on: 10/12/2012
Absolutely appalling staff, bunch of liars, they must all read from the same script! Their complaints procedures is a load of rubbish, they aren't even able to follow their own guidelines and will do anything to fob you off - mainly by ignoring you. I would urge anyone that has a grievance against this company to stick with it and report them to the Financial Ombudsman which will hit them immediately for costs of £500, let alone any compensation you may be awarded and make sure you... (read more)
★☆☆☆☆
“AVOID ! AVOID ! AVOID !”
Written on: 22/11/2012 by NotHappyWoman
Paimentsheild is one of the worst insurers EVER! Stay away and find any good one. Always read reviews ! We didn't read any before we have bought building & contents insurance as we thought that our broker will... Bad customer service, two other companies they use (Crowfords is one of them) are RUBISH ! Rude and arrogant liars ! 10 weeks took them to say that our claim was refused. They took 100 pounds excess, raised our premium up next day we have made a claim, Paimentshield blamed... (read more)
★☆☆☆☆
“pathetic !!!”
Written on: 12/11/2012
my husband was made redundant ,and 6 weeks down the line pritty much the same as alot of you have wrote ,sent all they wanted n still no nearer , wont speak to me on the phone only my husband ,told me if i signed a form i could also disscus the claim ,but everytime i try they refuse to speak to me .never again will i use payment shield the 31 pound a month is better in my pocket than theirs . (read more)
★☆☆☆☆
“They are a scamming company steer well clear!!!”
Written on: 01/10/2012 by sparksrus
My ceiling leaked wasn't covered for it!! My roof leaked they tolde there wasn't enough rainfall for me to claim! The phone staff have attitudes I've paid 45 a month for building and contents for 7 years with these robbers And it has cost me more money to pay for builders and roofers to sort it without payment shields help Stay well clear it will cost you more if you did sign up with them I wouldn't even rate these people one star!! (read more)
★☆☆☆☆
“The only thing they cover is themselves! AVOID at all...”
Written on: 03/07/2012
Have an ongoing complaint with them, so can't go in to too much detail. Can only advise at this stage, DO NOT touch them. I will be taking them all the way. Their customer service is no existant, rude, arrogant, could not care less. By the way, the excuse I am getting is 'training issue' seems they still haven't got their act together looking at a review from last year. Where is the FSA in monitoring companies like this, they should be black listed! (read more)
Icy_Techz's Comment
Written on: 06/01/2013
I agree. I also want to take them all the way with an ongoing complaint. After letting 75% of my sofa and half of my loung carpet fester in water for 5 weeks from a leaked water tank they wont replace my items. They believe that a cleaning company has done a good enough job - what nonsense!
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★☆☆☆☆
“DO NOT USE NOT WORTH 1 STAR”
Written on: 16/05/2012
HAD BUILDINGS AND CONTENTS INSURANCE, MADE A CLAIM THEY TOLD US TO GET A BUILDER TO FIX THE WORK WHEN IT CAME TO PAYING THEY DECINED OUR CLAIM AFTER MESSING US AROUND FOR MONTHS, THANKS TO THEM WE ARE IN MORE DEBT...THANKS PAYMENTSHIELD. DO NOT USE BECAUSE THEY ARE LIARS WITH TERRIBLE PHONE STAFF WITH BAD ATTITUDES. (read more)
★☆☆☆☆
“Revoked house and contents insurance due to building work”
Written on: 01/05/2012
I informed Paymentsheid that we would be having building work done on the house - loft conversion,small 2 storey extension, new kitchen, new roof tiles,soffits,fascias,guttering. The house is occupied through out and the builder has full insurance. However we wee given a 30 day notice period that the insurance would be revoked. It is now extremely difficult to get insurance cover as one of the first questions asked is "Have you ever had any insurance refused?" and if you answer yes most... (read more)
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Showing 1 - 10 of 33 Reviews
★☆☆☆☆
“scandalous”
Written on: 24/04/2012 by hollyann
My husband was made redundant on 9th of march and we are still waiting for paymentshield to sort out our mortgage protection insurance claim. We are genuine people who never missed a payment over the last five years that we have paid into the policy and we have sent everything they have asked for, yet still they are trying to wriggle out of paying. Im starting to think we will be waiting months for the money as they now say they need to write to my husbands former employer for more info into... (read more)
★☆☆☆☆
“Paid for many years then pulled the Unemployed only...”
Written on: 29/01/2012
Aviva withdrawn its unemployment-only cover in 2008, provided through its partnership with Paymentshield. I had been paying the premiums for at least 8 years without claiming then they decide to pull the policy. In 2008 Paymentsheild confirmed the Unemployment only policy had been withdrawn, saying: "We are responding to current market conditions and as an insurer we want to balance the risk of our portfolio for the benefit of our existing customers. So when times are hard and when you... (read more)
Guest's Comment
Written on: 10/04/2012
Has anyone tried to claim back premiums made to Paymentsheild, as FSA handbook states:- IPI policies are classed as long-term insurance and are regulated by the Financial Services Authority (FSA) under its Insurance Conduct of Business Sourcebook (ICOBS) rules.[1] This requires the issuing insurance company to keep records of the contract for a minimum of six years, and the policyholder has a minimum of 30 days to cancel the contract. If cancelled, the policyholder is entitled to a full refund of any premiums paid.
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★☆☆☆☆
“sh#t ”
Written on: 23/10/2011
load o liars , avoid at all costs! been made redundent 3 months ago now , filled in all the forms correctly and they re still making excuses..DO NOT USE PAYMENT SHIELD FOR ANYTHING. (read more)
★☆☆☆☆
“terrible is the only way i can describe Paymentshield....”
Written on: 28/05/2011
terrible is the only way i can describe Paymentshield. I entered into a redundancy insurance policy. I paid premiums for years and when I needed to claim Paymentshield used every possible "get out" clause not to pay. The most effective way they have not to pay is to force you to present written evidence on a monthly basis of at least 6 job search attempts (reasonable up to this point). HOWEVER they accept as evidence only invitation letters for interviews and rejection letters. In most... (read more)
★☆☆☆☆
“Not impressed in the slightest. ”
Written on: 04/05/2011
Not impressed in the slightest.
I took out redundancy cover in September 2009 and unfortunately it was needed when I was made redundant in September 2010. I am yet to see a penny of it - fortunately I got back into work at the start of March 2011.
I was missold the policy regarding how the excess period is calculated - something which has been acknowledged by PaymentShield although they refuse to honour the agreement - instead it is a matter for internal staff training.
They claim to have...
(read more)
★☆☆☆☆
“Every year they 'hike' the price up and for the last 2...”
Written on: 17/04/2011
Every year they 'hike' the price up and for the last 2 years I have tried to cancel the policy to move elsewhere an get talked into staying with them at the promise of a lower price. For 2 years on the run now I have had to go through the comlaints procedure to get my money back as they take a higher than agreed obscure amount out of my account! When the Insurance expires this time, even if they keep me on the phone for an hour telling me how great they are and promising a low price I would... (read more)
Guest's Comment
Written on: 30/07/2011
I just cancelled my renewal this morning and ended up talking to someone who was obviously on a bonus to get me to stay and was very very pushy.
He was going on about Direct Line charging me for cover I didn't need. Well maybe they were but they were still a hundred quid cheaper than Paymentshield.
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★☆☆☆☆
“My house was flooded in Dec. I rang Paymentshield,...”
Written on: 06/04/2011
My house was flooded in Dec. I rang Paymentshield, they installed driers on 23rd Dec. not great but at least things were starting.My disappointment is 2 parts.
First: If you ever have the misfortune of dealing with one loss adjuster (I doubt I am allowed to mentioned her surname) then try to insist on another loss adjuster. This lady, is the most laziest, unprofessional person I've every come across.
She does nto respond to emails, she makes false promises that various contractors will...
(read more)
★★★★★
“When me and my long term partner split up i realised...”
Written on: 21/02/2011 by Samantha Barnes (2 reviews written)
When me and my long term partner split up i realised that if anything happened to me (like getting really ill or having a car accident) i wouldn't be able to pay the mortgage on my own. Up until then we had relied on each other, but now i began to worry.
A freind suggested Paymentshield because she had it and had already made a claim, and got paid, when she broke her arm falling off her horse.
So took it out and it was a good job i did, because at the end of that year i was made redundant....
(read more)
★☆☆☆☆
“They will do everything in their power not to pay out. ”
Written on: 16/02/2011
They will do everything in their power not to pay out.
Its like not having insurance and paying for the pleasure of not having it!
AVOID AT ALL COSTS
(read more)
★★★★★
“My experience of Paymentshield has only been a good!...”
Written on: 12/11/2010 by laroofen (2 reviews written)
My experience of Paymentshield has only been a good! I've had a policy for years with them and have had to claim twice. Both claim's processes were really easy and straightforward. Yes there are forms to fill in, things to prove etc but that's what people should expect when it comes to an insurance claim.
If you check your policy when you take one out and make sure you understand what you are covered for then there is no reason to have a problem claiming from your insurance! People get...
(read more)
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Showing 11 - 20 of 33 Reviews
★☆☆☆☆
“Payment sheild in my opinion should be avoided at all...”
Written on: 09/11/2010
Payment sheild in my opinion should be avoided at all costs. I am in the process of claiming from them, they are unhelpfull, their loss adjuster is very moody and unhelpful. They are refusing to pay out for damaged items and trying to get out of paying out for as much as possible. I am having to chase all of the contractors myself. It has been very time consuming and stressful. I wouldn't recommend them to my worse enemy. I have been paying home insurance for 17yrs, this is my 1st claim and... (read more)
★☆☆☆☆
“took out building and contents policy approx 5 years...”
Written on: 03/11/2010
took out building and contents policy approx 5 years ago when dealing with our then mortgage adviser. However, when we tried to process a claim for a structural problem. Payment Shield initially lost our application, then failed to inform us that our application had failed, although the cause is covered in the policy. We have entered their 5 stage complaints procedure? thus little detail provided just yet. Any advice welcome. (read more)
★☆☆☆☆
“In my last conversation with customer services at...”
Written on: 31/10/2010 by webdrifter (1 review written)
In my last conversation with customer services at PAYMENTSHIELD I told them I would put a link online to direct all to the fact that my personal opinion of this insurance company is that they are a bunch of swindling charlatans.
For those of you who do not know PAYMENTSHIELD provide amongst other things PPI, personal protection insurance.
Which I have been paying into for over six years, I recently had cause to claim due to a back injury which resulted in slipped discs. Which I am...
(read more)
Bettymartin's Response to webdrifter's Review
Written on: 09/01/2011
I too hold mppi insurance and it is standard to check for pre existing medical conditions. any insurance policy clearly states that these are excluded. if you feel you have been mis sold you should speak to the broker who sold you the policy, not paymentshield. in my experience with paymentshield they have been nothing but helpful and of course it is probably standard that they have to check details with your doctor. it is not there fault if the drs are delaying your claim, you should slate them not the insurer. they probably asked you to help chase them so the could process your claim as quickly as possible.
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★★★★★
“i have had a policy running for a couple of years now...”
Written on: 04/10/2010
i have had a policy running for a couple of years now and in february i had to go off work sick. i contacted paymentshield and they were fantastic the claims pack arrived within a couple of days and everything was in place.they have been covering the mortgage costs and also a little bit more .they call every couple of months for an update . i honestly cant fault them and would recommend them no problem..had mortgage protection many years ago with a company called st andrews group. what a... (read more)
★☆☆☆☆
“we were burgle in 2008 and when claim went in they...”
Written on: 12/09/2010
we were burgle in 2008 and when claim went in they voided policy on grounds on non disclosure of something, and refunded the premium, saying they wouldnt have insured if theyd known about the issue. they then sent us renewal reminder and took first months payment out 6 weeks later, after they knew about issues they stated theyd not cover. we proved with original application that thered been no non disclosure but they werent interested and refused to pay. staff were cocky, and uninterested... (read more)
★★★★☆
“I took out my Paymentshield policy last year after i...”
Written on: 21/08/2010 by Prissy (1 review written)
I took out my Paymentshield policy last year after i realised that the bank i had my previous policy with was being looked at by the FSA for miss-selling their own type of payment protection insurance.
Apparently my bank was being accused of not checking if the customers they signed up were even eligible.
I realsied that i hadn't been asked hardly any questions about my employment and so i thought i might be one of those that it applied to.
Sure enough, on checking my policy documents i...
(read more)
★☆☆☆☆
“I first purchased this cover in September 2007 three...”
Written on: 03/08/2010
I first purchased this cover in September 2007 three years ago since then it has risen every year it started at £19 per month it has just risen again and is now £33.71 per month what a rip off. Definitely looking elsewhere, not a company I would recommend, mind you AVIVA is the underwriter so no surprise there (read more)
★☆☆☆☆
“In late 2008 I bought a home and covered my building...”
Written on: 25/05/2010
In late 2008 I bought a home and covered my building and contents with Payment shield. About 4 months later we had a leak, quite a bad one. I called payment shield who told me we were no longer covered as it was a three month contract put in place for the sale of the home and the policy was no longer in place. So i then took out insurance with Lloyds and I shelled out for the repairs to our home. I did an account review of our spending this month and noticed that payment shield had been... (read more)
★★★★☆
“I didnt even realise i had this insurance, until i had...”
Written on: 07/02/2010
I didnt even realise i had this insurance, until i had a financial review on losing my job. When the advisor spotted the policy he said i was entitled to claim, which i did.
Paymentshield sent me lots of forms, one for the employer, the job centre, the mortgage lender etc.
I have to regularly report my position to them, to make sure i'm still entitled to contin ue making the calim, but they have paid out on time and my mortgage lender seems ok with everything.
Although i have read the "not...
(read more)
Prissy's Comment
Written on: 21/08/2010
I found this review very helpful because...
<br/>i also have a Paymentsheild unemployment policy and my job is at risk, so came on this site to see what others have to say about it.
<br/>I also rang them and told them about my fear of being on the "hit list" and they sent me all the forms so i would be ready if it happened.
<br/>So far so good.
<br/>If it happens i will be claiming and then i'll be able to see how it gets handled, but they have assured me that they will honour the policy and have marked my file to be ready if it does.
<br/>This way, they said, it could speed things up a bit at their end.
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★☆☆☆☆
“I took out Paymentshield mortgage protection cover 7...”
Written on: 17/09/2009
I took out Paymentshield mortgage protection cover 7 years ago but now I need it they are refusing to pay out. I was recently part of a small, failing business and was terminated without pay as there was no money in the company. Paymentshield are now refusing to pay out. (read more)
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Showing 21 - 30 of 33 Reviews
★☆☆☆☆
“Paymentshield are the biggest bunch of jobs worths i...”
Written on: 10/09/2009
Paymentshield are the biggest bunch of jobs worths i have ever had the misfortune of dealing with. took them months to sort out my claim. i ran up an overdraft of £3000 while they sorted the claim. they asked for all the documentation at the start of the claim and then asked for it all again before they would payout. you have to send a form in every month. they knock back your payments for any reason. there phone system is a joke and the staff are downright arrogant . they keep you on hold... (read more)
Bettymartin's Comment
Written on: 09/01/2011
i too have an mppi with paymentshield and needed to claim. of course you have to send them a form each month to say your still registered at the job centre!!!!!!!! if everyone in the country was so honest to ring up and say that they had found a job, the world would be a wonderful place. of course they need to see your looking for work throughout the claim, i think you need to reconsider your opinions.
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☆☆☆☆☆
“My home had a burglary July 2008, it was a really big...”
Written on: 07/06/2009
My home had a burglary July 2008, it was a really big and serious accident as the front door was totally broken and the bedroom was totally broken. I have been waiting for the insurance claims from Payment Shield , they said I have to wait for the all documentation from the police and all the receipt I have got. I've been waiting for them until this May 2009, then the final letter they sent me that
I have not provide them such a satisfied information and all document they required so they...
(read more)
★★★★☆
“Apparently, according to someone i know who works in...”
Written on: 16/01/2009 by FrankC
Apparently, according to someone i know who works in the mortgage industry, Paymentshield policies are sold by lots of mortgage lenders as part of their mortgage offer, but they place a "mark up" on the premiums to make a bigger profit.
By buying direct from an agents website (or through a mortgage broker) its possible to get the same cover for a lot less than the lenders charge
(read more)
Sueshiner's Response to 432744_FrankC's Review
Written on: 03/02/2009
I agree with this review because...
<br/>I recently bought a Paymentshield policy and he's right.
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Icy_Techz's Comment
Written on: 06/01/2013
What happened in your claim? I have also had the same level of rubbish service. For 2.5 months my claim is still not sorted. They simply dont give a monkeys about people who have genuine claims. I got a call at 2.20pm on Sat to call them back about my claim. When I called back they said that they closed at 1pm on Sat!!!! I have had to do all the chasing, to the point now, where I am reduced to tears, I am that upset.