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“bad home insurance provider!!”

Written on: 25/10/2012 by lucienne Roberts (2 reviews written)

I have been with Esure for 2 years and payed by direct debit, in September/2012 we had a terrible weather with a lot of rain, we had a leak non stop from the roof going down onto the light bulb to my bed, I had a wet bed, damage to my light fittings and ceiling, so I phone esure and claim some help, they send a company Imperials Consultants and reported that they will not do the service and the rain was not the cause of it!! Only a few tiles broken no more, in others words they did not want... (read more)

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“Care - Read Small Print - Items Regarded as Part of a Set”

Written on: 12/05/2012

We had a lovely fully tiled wet room in which all floor tiles matched and all wall tiles matched. We had an escape of water and the damaged areas had to be stripped out, dried and the walls & floor replaced and re-tiled. I would estimate about 35-40% of the overall tiled surface area had to be remmoved. It was a huge project to replace and cost us around 11k. although they are the permanent wall and floor covering of the room, Esure regard tiles as being part of a set in the same way as... (read more)

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“con artists”

Written on: 08/03/2012 by LGELLYCELT

After 20yrs off paying home insurance and never made a claim we were in need off help from esure,we joined them 13mnths before we needed them and were treated disgustingly,a leak in our bathroom caused damage to our livingroom floor and when we called to claim we were told we had a £650 excess that we knew nothing about and the guy was the rudest man i have ever spoke to!! when we cancelled the policy they had the hard neck to demand a £27.50 cancellation fee! NEVER GO WITH ESURE YOUD BE... (read more)