Baxi Combi Gas Boiler Platinum 28 HE Reviews

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Latest Reviews

★☆☆☆☆

“Useless service from baxi”

Written on: 03/04/2014 by Mikeseasider (1 review written)

My gran has moved into new house with baxi boiler installed, paid baxi to come and service boiler. They were unable to remove case due to screws heads being murdered by someone. I phoned baxi to ask them if they could revisit and remove screws and service boiler, they told me they do not do this and I will have to phone a private company to do this. What a load of tosh, do not buy a baxi boiler as after service is useless… Read Full Review

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★★☆☆☆

“Expensive to maintain”

Written on: 11/03/2014 by James321 (1 review written)

Boiler installed 7 years ago, serviced every year but still had minor niggles over the guarantee period, recently had a new expansion tank and now a heat exchanger needs to be fitted, two leaks recently repaired. Expensive boiler to maintain, I will look for a better quality boiler when I replace this Baxi… Read Full Review

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Petefinny's Response to James321's Review

Written on: 27/03/2014

They come with a 10 year warranty so how come your paying for repairs?

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★☆☆☆☆

“Buy if you like pain”

Written on: 02/03/2014 by Trevino248 (1 review written)

We got these boilers installed after hurricane sandy. Since then we have had nothing but hell. Our original plumber who installed these had a mental breakdown and was institutionalized (not a joke) from the issues these boilers gave. I miss my old boilers that never have me any issues. These sad excuses for new technology are terrible… Read Full Review

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★★☆☆☆

“Problems after 4 years”

Written on: 11/03/2013

The boiler was fitted with a Magnatron when installed in March 2006. It was registered for the guarantee of 5 years. The first water leak was in December 2007. Then again in 2009. Since then there have been leaks, currently awaiting repair man to see to another! He only came last week to sort out one at the other side of the boiler. The heat exchanger has been flushed out twice, a valve component has had to be replaced and on each occasion the system was flushed out. Whilst the boiler does… Read Full Review

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★☆☆☆☆

“Any excuse not to do the work”

Written on: 06/06/2012 by justme2012 (2 reviews written)

Had a boiler for just over to years and a problem with it going off and needing a reset which happens more and more frequently, at the end of winter it seems as though it is a just a frozen condensate pipe which obviously isn't the case since the weather picked up. After the first service the Carbon Moxoxide reading was sky high so out the can, said it was a supply issue and any more calls outs and i'd be charged. After waiting ages until pay day I had a new pipe fitted direct from the meter… Read Full Review

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★★★★★

“Baxi Platinum 28 HE”

Written on: 16/05/2012 by asparks (1 review written)

I have had my Platinum for 4 years and have never had a problem with it. It was installed by a reputable company and the system was flushed clean. The water pressure is fine on taps and the shower and it really heats up the radiators quickly in the winter months. I do have it serviced yearly at a very reasonable price and so far there have not been any new parts required or function issues. I would certainly buy another one but as my one is running well I cant see that being for a number of… Read Full Review

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★☆☆☆☆

“Rubbish boiler and rubbish service”

Written on: 11/04/2012 by dfle_uk (1 review written)

I have a rented flat that has a Baxi boiler in it. I purchased the flat 5 years ago and at teh time the flat was 6 years old. I have had no end of trouble with the boiler. I now live in Canada and thought it would be a good idea to pay for the services of heateam as if anything goes wrong they should be able to deal with it. I have been extremely dissapointed with there engineers. I have had to get second oppinions on 3 occassions. One where they wanted to condemn the boiler as they suspected a… Read Full Review

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★★☆☆☆

“Repeated problems - boiler not working”

Written on: 22/10/2011

We had one of these installed for our new kitchen in 2008 to replace an old boiler that had run for 20 years with no problems. Our boiler has serious faults. It broke down after two years with a fan fault that blew the circuit board. Baxi only replaced the fan and I had to pay for the new board. I have had occasional E133 faults and today it just won't reset so we have no hot water and need an engineer again. I'm regretting ever buying a Baxi and can just see years ahead of not knowing… Read Full Review

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★★★★★

“had a baxi platinum fitted about 3 years ago,cleaned...”

Written on: 09/03/2011

had a baxi platinum fitted about 3 years ago,cleaned old system first and had magna clean fitted to system, been great for past 3 years hope it stays that way, thermastatic shower runs off it to, thats very good presure when having a shower from mains, it realy good, but so it should be it was much more expensive than othere boilers we could have got, but the 5 yeras parts and labour guarantee won the deal, 5 star overall rating but see how next few years ago… Read Full Review

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★☆☆☆☆

“Have the miss fortune of owning one of these by...”

Written on: 24/02/2011

Have the miss fortune of owning one of these by default. purchased the house outside the 28 day reg period. the previous owner forgot to register. 18 month and two faults later I am told that it will cost £270 to fix and reinstate the warenty. Poor boiler previous house no problems in 10 years. V poor service. Stay well clear. Forget about the unhelpful desk. call out a local and trusted fitter… Read Full Review

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★★★☆☆

“stop being lazy and flush the system out properly when...”

Written on: 27/01/2011

stop being lazy and flush the system out properly when you install it then you might not get blocked plate heat exchangers. as the techman said if you fit a new boiler onto a dirty system then you are going to get problems.
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Guest's Comment

Written on: 18/07/2011

I had it fitted into a brand new pipe work and brand new rads all flushed prior to fitting but in last 2 years (been installed 3) have had nothing but problems with blocked heat exchanger etc, have had a power flush (which is didnt need) and this has still not rectified problem. Steer clear of this make nothing but problems!

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Petefinny's Comment

Written on: 27/03/2014

a Block heat exchanger is not the boilers fault, bad installation is the cause of a block heat exchanger

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Numbernine's Comment

Written on: 17/03/2013

We've had a 40he for nearly 5 years, Brand new CH system in an old house that had storage heaters previously. Pipes are as clean as a whistle. TBH it's failed so many times, is noisy in operation, and the engineers are 'variable'.
That being said it's been fixed for no charge several times, even if you do have to deal with the 'well its an old house mate, probably got dirty pipes' comment every single time...
Only problem is that I kind of expect it to fail bi-annually after the warranty has expired - could get pricey.

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★★★★★

“We had our Baxi Platinum fitted more than 2 years ago...”

Written on: 13/09/2010 by PRICKLYHEAT (1 review written)

We had our Baxi Platinum fitted more than 2 years ago and have never had to call out an engineer for any faults at all. It produces constant hot water and our radiators heat up very quickly in the cold weather. We had a small radiator fitted in our airing cupboard and kept the slatted shelves so lovely warm towels. I would certainly recommend to a friend and several friends have had Baxi installed too. I have read some of the other comments and can't believe we are talking about the same… Read Full Review

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★★☆☆☆

“I have had the Platinum 28 for 4 yrs. It has now got a...”

Written on: 23/08/2010

I have had the Platinum 28 for 4 yrs. It has now got a fan fault. Should be still under warranty. However, Baxi say I didn't register it for warranty. They have the date of fitting/model/know it's service dates etc/have my information details etc....but they want 260 pounds to visit because they say it wasn't registered for the warranty. I feel this is just an excuse. I would not recommend this firm… Read Full Review

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★★★★☆

“Working for Clwyd Alyn Housing we started to fit the...”

Written on: 14/08/2010 by Paul Abbott (1 review written)

Working for Clwyd Alyn Housing we started to fit the Potterton Promax Combi about two and a half years ago . we found them to be a very good combi .easy to fit and they look good . about the only fault we have had with them is e133 fault . if you havent run out of gas ,the fault was found to be the electrode which Potterton have changed to a new type .
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★☆☆☆☆

“Have had this boiler for 3 years, keeps showing gas...”

Written on: 11/05/2010 by cooly (7 reviews written)

Have had this boiler for 3 years, keeps showing gas pressure fault. numerous parts replaced, a specialist told me that it would not work at a gas pressure of below 15 as it is a pre mix boiler, other boilers work at 2! as they are post mix. If you have too many elbows in the gas feed it can reduce pressure from the meter or if the outside gas pressure falls due to demand ie cold weather (this is when you need the boiler to work!)

Would not recommend this boiler to anyone… Read Full Review

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Techman's Response to cooly's Review

Written on: 25/08/2010

would have[gas safe engineer] check the gas pressure at the meter first and if its lower than 19mb with boiler on [hot water on bath tap]then phone trancos and report low gas at meter,if pressure is okay then your gas pipework is undersized or the filter on the inlet on the gas valve in boiler is blocked.any modern type combi boiler will not work correctly with low gas its not because its a baxi boiler.

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Petefinny's Response to cooly's Review

Written on: 27/03/2014

A undersized gas pipe is not the boilers fault, all boilers are designed to work at 20Mb pressure + - 2Mb, the installer has not fitted your boiler properly

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★☆☆☆☆

“Wish I had read the above reviews prior to purchase,...”

Written on: 24/02/2010 by charlieemily (2 reviews written)

Wish I had read the above reviews prior to purchase, ours has broken down twice now in just over 6 months. The warranty given is not free it is included in the purchase price, hence given the unreliability of this boiler it is likely that the boiler costs £10 and the warranty £990 to allow for likely repair costs over a 5 year period… Read Full Review

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★☆☆☆☆

“We had one of these for 13 months. Worked fine until...”

Written on: 21/12/2009

We had one of these for 13 months. Worked fine until the system started to loose pressure more and more frequently, to the point it completely looses pressure 3 times a day. Technician come out twice. Still loosing pressure, blamed the system 1st time (think I would have noticed 60 litres of water leaking out over a month). I cannot tell how how much of a pain refilling the system 4 times a day is and calling in to get someone out. Looks nice, easy controls, would NOT get another one. Wish I… Read Full Review

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Techman's Comment

Written on: 25/08/2010

you can easily find out if the system or if its the boiler at fault and you can easily lose that amount of water on the system if you have any pipes under concrete floors etc.The way to test is top up boiler to number 2 on boiler guage[2bars]turn power off to boiler then turn off far right hand side valve[flow valve]and then turn off far left hand side valve[return valve]both found under boiler wait for about 15mins watching the guage if it drops then boiler is losing pressure if it dos,nt then open the valves and if the pressure drops the problem is the system.

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★☆☆☆☆

“Had this boiler fitted just over 1 year ago and it has...”

Written on: 18/10/2009

Had this boiler fitted just over 1 year ago and it has stopped working it displays flame failure ,had a new part fitted still not working ,waiting for another part to be fitted , would not recomend this boiler to anyone. am seriousley thinking about getting a different boiler what a expensive waste of money this turned out to be… Read Full Review

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★☆☆☆☆

“I have installed around 30 Baxi Combi Platinum boilers...”

Written on: 18/05/2009

I have installed around 30 Baxi Combi Platinum boilers and they are now coming back to haunt me, one problem after another with the main problem being block hot water heat exchangers every time Heateam come out they blame the radiator system, this never used to happen with 105e version and you didnt need to fit Magnacleans. Is anyone else having the same problems? Other problems include fan failure, pcb failure, ignition faults and bad wiring conections. I have had heat team to out to some… Read Full Review

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Allabarra's Comment

Written on: 14/04/2010

Although there are many poor reviews on many different boilers, this product seems to have more bad reviews than others. It is especially reassuring to get a review from an installer. It would be helpful if more installers would follow this example.

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Petefinny's Comment

Written on: 27/03/2014

Is your system made with plastic piping or is it copper?

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Techman's Comment

Written on: 25/08/2010

modern boilers need to be fitted to clean systems the dirt dos,nt come for the new boiler and if you fit a 105e to a dirty system the hot water heat exchanger will block.try worcester and the plate will block and the main heat exchanger will block or glowworm again the plate and main heat exchanger plus it will leak.fit a baxi to a clean system with a magnetic filter [£50-£100] as reconmended by any manufactor you won,t get any trouble the ignition and fan faults have been solved

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H4Aitch's Comment

Written on: 27/04/2013

We have a three year old Baxi Platinum fitted to a completely new system which was also flushed, a magnaclean filter and a filter to prevent problems from limescale. We are now waiting for a baxi repairman to come again to I presume fit another heat exchange unit, which will be the third for this boiler! When the warrantee runs out on this boiler we will be just waiting for it to break again and replace with a Worchester or Valiant. All one needs to do is look at all the reviews for this awful product to see how utterly bad they are. The occasional review is favourable, but these are generally posted by people who've not had them for very long. We were very happy with ours for the fist fourteen months! I can't stress this enough DO NOT BUY A BAXI!!!!

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Techman's Comment

Written on: 27/04/2013

the answer is in your answer the baxi boiler was okay for the first fourteen months then the sludge problems started a magnaclean filter needs to be clean out every year was this done?all system are different some generate more sludge than other is all down to pipework configeration and control of system water next time flush system clean just a manual flush with mains water clean filter and treat with a good inhibitor then get the heatteam to change your heat exchanger.

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H4Aitch's Comment

Written on: 27/04/2013

Thanks for your advise, we did have the magnaclean cleaned a month after installation and at every service. We also had another flush done just before the installation of the second heat exchange. I feel we've done all we can and followed the manufacturers instructions to no avail. I'm not a plumber, but I can't see that this is right. I've read about this problem over and over again with these boilers and not about the Worcesters and valiants. I presume their heat exchange design is far better.

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Techman's Comment

Written on: 28/04/2013

it,s difficult to pin the problem to your boiler because it,s a baxi boiler most combi boiler suffer from blocked heat exchangers due to the fine tolerances,the commom factor is always the system weather its non barrier plastic pipe-micro bore pipework-poor configuration-wrong types of chemical used. changing the boiler to different make will change things because all boller work differently weather its solve your problem good luck hope it works.

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☆☆☆☆☆

“I DO NOT RECOMMEND BAXI. If you do a little looking on...”

Written on: 04/05/2009 by bfg123 (1 review written)

I DO NOT RECOMMEND BAXI. If you do a little looking on the net, they are the most unreliable boiler around!!!
We got this Baxi Combi Platinum 28 HE boiler installed about 2.5 years ago, and have no end of issues with it. Thank goodness we took out the 5 year warrantee. I am quite sure that HeatTeam have replaced almost every component in the boiler, but as soon as the engineer leaves, the boiler will not work for either hot water or central heating. It keeps on displaying Error 133128, and… Read Full Review

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Techman's Response to bfg123's Review

Written on: 25/08/2010

never heard of error e133128? and e138 is not pcb e168 is pcb.

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