HiFX Plc Reviews - www.hifx.co.uk

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Latest Reviews

“They make it very difficult to get your money back”

Written on: 27/06/2014 by McLeod7 (1 review written)

I came across HiFX when I was looking for a currency trade platform to use for a £12,000 transaction (pound to dollar), I import goods from China to sell online. I decided to go with HiFX, the last stage of HiFX's website stated I could only make the trade by BACs, which I found very inconvenient as I had the money in a business account which doesn't have online banking. I was forced to transfer the money using a personal account, and when HiFX received the payment they advised me that I… Read Full Review

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Mhooge's Comment

Written on: 13/07/2014

Get yourself online banking for your business. Get to terms with the 21st century.

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“No idea whats happening with my money ”

Written on: 14/05/2014 by Ayliny1974 (1 review written)

THEY TOOK MY MONEY AND AFTER TWO WEEKS NO IDEA WHERE MY MONEY IS. REALLY TERRIBLE AND I DONT KNOW WHY I TRUSTED THEM… Read Full Review

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“Exchange rate”

Written on: 05/12/2013 by caipi (1 review written)

I had to sent almost EUR6,000 a couple of weeks ago. Exchange was from £ to EUR. Exchange rate was 1,1894 and I was given 1,1774 which was a good exchange rate. No fees were charged. Today I had to transfer money from £ into EUR again but needed only EUR320 to pay a bill for my mother in law. Exchange rate was 1,1954 and I was given an appaling 1,1407 !!!! On top there was a £9,00 fee and as I paid with my credit card another £4,00 in fees. I called them and the normal blablabla. She… Read Full Review

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“HIFX Lost My Money For 3 weeks”

Written on: 28/11/2013 by pns1 (1 review written)

I needed to change GBP 20,000 to Euros and used a currency exchange company called HIFX. I transferred GBP 20,000 to HIFX and they "lost" my money for over 3 weeks, lied about it by saying the money was lost by the banks, they lied as they mistakenly admitted in an e-mail. Now deny any responsibility. Their actions cost me well over a 1000 in fines due to late payment.... Their customer service during those weeks was appalling or even non existent, they did not reply to e-mails and gave me the… Read Full Review

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Markrussell1960's Response to pns1's Review

Written on: 02/12/2013

I had a similar experience, never returned any phone calls, HIFX kept on saying they would call back and never did, HIFX = bad experience overall :-(

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“Efficient service - but be careful of the rate quoted!”

Written on: 28/10/2013 by RohaninLondon (1 review written)

HiFx has an efficient transfer service. However for my transfer of approximately £2,000 into euros the GBP/EUR rate obtained on 28/10/2013 was 1.1421. My bank's rate for this day was 1.1495, so it has cost more to use HiFx then my 'High Street bank'. I called HiFX to query the rate, they were very pleasant to speak to but said that they cannot offer a better rate for a transfer of this size. While I like HiFX efficient service and excellent website, they will need to be more competitive to… Read Full Review

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“Fast efficient professional service. Highly recommended”

Written on: 12/07/2013 by orionsquare (1 review written)

I wanted to transfer a sum of a few thousand pounds to my Singapore Account. I checked with my regular high street bank for the rates and they wanted £10 admin fees and the exchange rate was very poor. I am very glad I found HiFX online and used their services because their admin fee was £9 to carry out the same transfer and the exchange rate was much higher ($0.05 more per £ which soon adds up if you are transferring thousands of pounds). My regular bank normally takes about 3 clear working… Read Full Review

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“Not impressed”

Written on: 11/07/2013 by foreigntransfer (1 review written)

Signed up with HIFX to do a large transaction. Move GBP40k to US to make a house purchase. After 3 attempts at signing up online I ended up with a few accounts. (Was doing it on my iphone so maybe thats why It wasnt working?) Then I called them when I was in the US to discuss the transaction to which I was told rudely that they couldn't talk to me when I was in the US due to legislation... ok fair enough. So I get home to the UK from my holiday and call them up and basically they say there is… Read Full Review

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“Professional, fast and efficient!”

Written on: 14/06/2013

HiFX make moving currency a breeze and give much stronger rates than the banks do online. Funds clear quickly and the customer service team is accessible and efficient. They are saving me GBP400 a year in fees i was paying to my bank and have beaten all quotes from my bank considerably. Having used a similar company in the past who I gave up on due to lengthy delays in funds clearing I was sceptical on trying again but I am extremely impressed… Read Full Review

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“highly recommend”

Written on: 29/10/2012 by jsarahk (3 reviews written)

it was easy, fast and cheap. Good job… Read Full Review

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“A lot lot lot better than the banks!”

Written on: 13/09/2012 by jpf.young (1 review written)

I've used HIFX in both the UK and Australia. I would say there customer service is the best I've come across in Australia and even pretty good by UK standards. I really haven't been able to fault HIFX at all, always happy to help you, service is always efficient. Exchange rate is always a lot better than the banks and also paypal. Would use this company over and over again… Read Full Review

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“Better than the banks - quick and easy”

Written on: 22/07/2012 by Macdonald141178 (1 review written)

I've used HIFX on a number of accaisons now. Can't fault the service. All done on the web and it is very intuitive. It's easier than the banks. No service charge. Money is on your account very quickly. Wil be using them again… Read Full Review

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“Fast, efficient and incredibly professional.”

Written on: 22/07/2012 by lyndaabenchiker (1 review written)

I had transferred funds previously with HiFX when it was necessary to use the phone...I then found the customer service so professional in a very user friendly way. Now, being able to do it all using the internet it's even easier and the speed of my transfer was fantastic...the money almost beat me back to the UK (I was expecting it to take a couple of days, it was in my bank here the following day). I find this service so impressive, there is nothing I dislike about it...everything works… Read Full Review

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“A very professional, easy to use, and fast transfers. ”

Written on: 22/07/2012

By phone it was easy and professionally handled. Now you can transfer using only the internet it's even easier...everything you need to know is carefully and fully explained, and the transfer was so much quicker and yielded so much better than a SWIFT through the bank. I would heartily recommend the HiFX service to anyone wanting to transfer funds. There is absolutely nothing I haven't liked about using this service...it's impeccable!… Read Full Review

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“Money Transfer”

Written on: 18/07/2012 by jamesh9530 (1 review written)

HiFX remitted the rental for a Summerhouse in Denmark in an efficient and timely manner. Their website was negotiated easily, even for a 79-year old, by contrast with some other money transfer sites which seemed to delight in making things difficult … Read Full Review

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“Long-winding process and weird website”

Written on: 17/07/2012 by sprouts (1 review written)

HiFX's service could be greatly improved in my opinion. I signed up for a few foreign exchange brokers for a one-off money transfer. And while they all turned out to be quite similar in their procedures and requirements, HiFX managed to stand out as clumsy and complicated. First, while they offer an online process, prepare to be called about three times a day by customer representative from the moment you register on their website. They are all very nice people of course, but it can get quite… Read Full Review

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“HIFX Money transfer”

Written on: 07/07/2012 by quantrell46 (1 review written)

I was very inpressed with this service. Not only was the rate supplied excellent, but the follow up service was next to none. I would recommend using this service to transfer money abroad… Read Full Review

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“Foreign Exchange Review”

Written on: 24/06/2012

HiFX provided an excellent service which included impartial advice on the likely trends in the exchange rate over the next few days and months. There was no pressure to transfer on any particular day. Their website provides an excellent real time euro/pound exchange rate plus trends in chart form. Their foreign exchange website was easy to use and clear. The transfer from euros to sterling was effected securely and very quickly within the same day was credited to my bank account. I was… Read Full Review

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“the hifx experience”

Written on: 16/06/2012 by naowachai (1 review written)

ihave used hifx three seperate times,to transfer money to thailand,on each ocassion i found the process a problem free experience,in my opinion the exchange rates i received each time where the most competetive available on the market,the speed of which the money was sent to the account in thailand was impressive much qucker infact than my my normal bank,and because of this i am sure i will be using them again in the future and have already recomended them to friends.yours sincerely f barlow… Read Full Review

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“a first class experience”

Written on: 16/06/2012 by rangecroft (1 review written)

A 100% brilliant service from HiFX.This was my first experience of sending money abroad… Read Full Review

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“Excellent service”

Written on: 11/06/2012 by kirstybell2 (1 review written)

The whole process was very easy (especially as a first time user). I had an initial query prior to setting up a transfer and the customer service was very friendly and informative. The transaction itself unfortunately had an issue (completely the fault of foreign bank) and HIFX were extremely understanding and accommodating with this. Wouldn't hesitate to recommend… Read Full Review

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