Direct Energy Gas and Electric www.directenergy.com Reviews

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1.7 stars
Average rating for this product is: 1.7 out of 5

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Average Ratings for Direct Energy Gas and Electric www.directenergy.com

  • Value for Money1.7 stars
  • Overall rating1.7 stars

3 Reviews For Direct Energy Gas and Electric www.directenergy.com

  • Guest 21st Aug 2009

    Reviewer rating: 1 stars


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    I would like to detail the horrible experience I am having dealing with Direct Energy. I sold my home and vacated the home on 4/30/09. On April 20,2009 I called to schedule a MVO. The MVO was never processed. I callled several times after continuing to receive bills. Many times I was given the runaround, attitude, and many times there is no record of me calling. I was offered no help, was treated poorly, and the lack of respect by Direct Energy representatives has been appauling.

    I finally filed a complaint with the BBB on 6/20/09. As a result of the complaint. Direct Energy found that I should not have been billed past 4/30/09, as a new resident was occupying my home. My account was closed, and my balance made zero. In fact, I was issued a credit for 21.60.

    Well, after thinking this ordeal was finally solved, I was once again charged by Direct Energy on my credit card for 162.52 on 8/4/09. I called Direct Energy immediately, and of course they have no record of my BBB claim, no record of my account being closed and set to zero. I have re-opened my complaint with the BBB. I also notified my credit card of fraudulent charges to my card by Direct Energy. I have also filed a complaint with the Texa s Utilities Commission.

    I want this issue resolved, my account closed, and a refund of 162.52 placed on my card immediately.

  • gdwa 9th Jul 2009

    Reviewer rating: 0 stars


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    My ultimate complaint is that Direct Energy is so completely incompetent that remaining with them became impossible. During the first 6 months I received my electicity from Direct Energy I only received one bill. They were completely incapable of generating a bill. When the bills finally did start coming there were several conflicting statements that came. We paid each one almost immediately - though it was hard to tell what we actually owed.
    My father who switched to Direct Energy at the sa ...

  • jessie26 Rank: Lance Corporal 14th Jan 2009

    Reviewer rating: 4 stars


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    Direct Energy Gas and Electric offer a fixed rate plan, and you're allowed to request a rate reduction if the average price drops from the original fixed rate.
    Also no extra fees for the plan. It's considered an agreement, for a 12 month period, not a 2 or 5 year contract. No credit check. You may cancel at any time without penalty charges. Overall I think it's a really safe choice to go with. As customers and consumers we need to be more responsible for keeping up with the rates and our usag ...

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