TM Lewin - www.tmlewin.co.uk

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★★★☆☆
2.8
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50.0% of users recommend this
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  • Customer Service

  • Quality of website

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“Surprising that a shirt retailer who wants to be up...”

★☆☆☆☆

written by john blane on 13/01/2009

Surprising that a shirt retailer who wants to be up with the big boys on Jermyn Street cannot sort it's website out to distinguish between a different invoice and delivery address! Sad but true.

After the third time of telephoning Customer Services and correcting their mistake (which they failed to rectify in the first two instances) I gave up and went off to another shirt retailer to buy in their store.

By the rather indifferent attitude I received (or failure to grasp the issue?) and the one hour lost trying to sort it out I just gave up and went elsewhere. Incredible really as the Uk hits recession time in 2009!

They have promised a refund - but the catch is that the goods have to be returned via the Royal Mail first. This reliance on a third party will cost further time and delay to me.

Really isn't the way to deal with people.

Be warned.

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