Thomson Holidays Reviews - www.thomson.co.uk

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★★☆☆☆
1.9 / 5
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Summary

Thomson Holidays provides flights (for thomson fly, see thomsonfly.com), hotels, cruises, package holidays, villas, car hire, city breaks and ski holidays. Their holidays are further split by Premier Collection (4 & 5 star hotels), A la Carte Holidays, Gold Holidays (for couples), Small & Friendly Holidays, Sensatori Holidays (5 star luxury resorts), Platinum Holidays (Affordable luxury), Family Holidays and BeachClub Holidays (Sun, sports and spas).So for hotel reviews from Thomson you have come to the right place!


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Latest Reviews

★☆☆☆☆

“Holiday not as advertised”

Written on: 14/04/2015 by Town1 (1 review written)

Beware of booking with Thomson. I booked a holiday advertised as on Dreamliner. Booked seats. On return no Dreamliner and had to chase them to get money back for booked seats. They quoted terms and conditions as excuse for change of aircraft. As far as I am concerned holiday was not as advertised. Complaints got nowhere as they are not interested in customer service. I will not use them again. I paid £200 more than a similar holiday with Thomas Cook and stated to the agent that I was booking… Read Full Review

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★☆☆☆☆

“Distressing events that took place on last day.”

Written on: 04/04/2015 by TaraBell (1 review written)

Hotel Helios is a very good hotel to stay in, nice staff, clean and good food. The Thomson organisation getting into the buses were very poor,a wife and husband were not on the same bus and no check list who should be on the bus at all.[staff stated that she had no list to tick names off who should be on the bus.] When the time to leave the hotel for the flight home we were not picked up even when we were standing at the pick up point five mins before for the bus as we had been told by staff… Read Full Review

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★☆☆☆☆

“Thomson lie and think theft is acceptable”

Written on: 17/03/2015 by meAustin136 (1 review written)

Ocean Blue sand hotel is a low quality hotel with extremely  rude staff in the guest relations office and the manageress has no customer  skills what so ever and shouts abuse and throws her arms in your face before  storming off, her assistant manager is a lair and failed to deliver the reports  he promised. He also thinks its funny to laugh in your face and wind you to up more. You are harassed by their H10 upgrade staff to buy their  timeshare every time you go for food and they… Read Full Review

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★☆☆☆☆

“hour on hold”

Written on: 14/03/2015 by Dania204 (1 review written)

Phoned to pay balance of holiday. On hold for nearly an hour. Still never got through Poor service for 2015… Read Full Review

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★☆☆☆☆

“Thompsons don't care !!!”

Written on: 10/03/2015 by GlennJohnson (1 review written)

Booked a holiday to jamaica flying from Newcastle ? We were assured on second visit to agents shop flight was direct from Newcastle but then informed on arrival at airport that would be refuelling in Manchester. We then were informed of 1hr delay from Newcastle to then land in Manchester to be informed of further delay. (2 1/4 to 2 1/2 hrs on Tarmac) Drinks were supposedly complimentary but during our roughly 14 hours on the aircraft we were given only 3 drinks despite frequent requests for… Read Full Review

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★★☆☆☆

“Thomsons Travel Agent, Greengate Street, Stafford”

Written on: 18/02/2015 by ioParks1974 (1 review written)

Recently went to this travel agent in Greengate Street, Stafford. On entering you could cut the atmosphere with a knife. Although the place was clean and tidy there seemed to be an air about the place that made me feel uncomfortable. The agent I seen was cold, humourless and without a smile. I sat with them to 'sort' a holiday. I felt like I was being a nuisance and quickly left to go to another travel agent down the street where I was welcomed on arrival and had a holiday arranged within… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 17/02/2015 by hlBateman274 (1 review written)

We booked to a week in gran canaria in February hotel was excellent which made up for the poor service from Thomson On arrival at the airport we were hearted like cattle to a waiting point and told to wait for bus 18. After waitng 10 minutes with no rep in site we bit the bullet and jumped in a taxi at a cost of 45 euros, a wise decision as the bus was 45 mins late. Along with others we tried to speak to the rep Craig who was full of bull and lies he told us the bus was held up in traffic… Read Full Review

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★☆☆☆☆

“Checking in flight with Thompson”

Written on: 16/02/2015 by AnnaWebb388 (1 review written)

after leaving plenty of time at the airport (gatwick). We spent the next 2 hours queuing to check our bags in.there was only 3 people checking bags by the time we were 90 minutes in ther was only 1.so the breakfast an chill we were going to have didn't happen we went from checking in then straight to boarding no food or drink into a four hour flight. I have flown with thompson before an checking in has always been a drag but in this case unacceptable,especially family's with young children to… Read Full Review

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★★★★★

“brill”

Written on: 12/02/2015 by Imanit63 (1 review written)

we r just back on Tuesday from Benidorm the flights we great the cabin crew where so nice and well turn out the pilots where great to they land the plain with no bump at all and when we got our hotel the reps couldent do enuff for you so all round it was a great holiday at the rio park hotel mrs e barr… Read Full Review

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★☆☆☆☆

“Told lies to help with their sales”

Written on: 30/01/2015 by Tcheckman (1 review written)

Upon booking a first long haul trip to Mexico I booked extra space seating. A couple of days later I tried to extend the holiday by a further week. On that occasion the agent was keen for me to upgrade to premium seating. As I didn't want to pay the huge cost of premium seating I declined the offer. On that the agent told me I would not be able to reserve my extra space seating 90 days prior to travel as it would the emergency exit seats only. This was false information and I found out too… Read Full Review

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★☆☆☆☆

“ABSOLUTE RIP OFF!”

Written on: 28/01/2015 by sneedham123 (1 review written)

We booked our holiday through Thomson in December to the Ushuaia Beach Hotel in Ibiza as we thought it was a pretty good deal given the price and the specific room that we wanted - the hotel has two buildings, and within them different views so we thought we had booked a stage view given the slightly higher price/priveledge at the time to others available. Our friends are now booking away as well, they told us the deals they were getting for Stage View rooms so we queried with Thomson what… Read Full Review

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★☆☆☆☆

“Website”

Written on: 25/01/2015 by ycGordon90 (1 review written)

It's time they got their website sorted. Whenever you go into hotel details and then back to the search results it loses all the filters you've put in and you have to start again. Then the number of times it shuts down is unbelievable. Please sort it Thomson, it drives me nuts… Read Full Review

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★★★☆☆

“wheres my rep”

Written on: 25/01/2015 by welovetofly (1 review written)

Great service from the holiday shop Hartlepool- helped me choose a holiday destination as I had no idea where to go(I asked for warm weather, good excursions, good scenery, fairly quiet hotel with not many kids around) She could give personal recommendations about Tenerife which i liked, was confident in what she was telling me and really friendly(this being our first flight and holiday abroad in January; Panoramica Heights, Costa Adeje was a perfect choice for us). We were a little nervous… Read Full Review

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★☆☆☆☆

“Do not rely on Thomson's assurances ”

Written on: 20/01/2015 by Blondie100 (1 review written)

We booked a cruise and stay travelling to Jamaica on the Dreamliner from Newcastle some 9 months ago on the proviso that the aircraft would be the Dreamliner as we did not want to add another 2 hours on to our journey having to land in Manchester. Being on good terms with our local Thomson shop we discussed the Dreamliner and how pleased we were that it was now flying from Newcastle. I received an e mail at the weekend some six weeks before departure, having already been allocated our seats… Read Full Review

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★★★★☆

“Holiday with Thompsons”

Written on: 15/01/2015 by qiDalton260 (1 review written)

Have not used Thompsons for a holiday for a couple of years,got fed up of the rude cabin crew. This Jan we used them to go to Spain,The cabin crew were smart and polite,it was a new plane,the flight and transfers went very well My only gripe was a trip we booked through our rep,we got to the pick up point before time waited half an hour and the coach did not turn up and we were frozen through.No one let us know the trip to the water falls had been cancelled. … Read Full Review

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★☆☆☆☆

“Costly Thomson airport help”

Written on: 13/01/2015 by stebo10 (1 review written)

Having arrived at Manchester Airport for an Early morning 6.50am Flight to Spain we asked one of the Thomson assistants for help because we were late arriving due to a main road closure, although we were still at leased one hour before departure. At 5,40 we joined a long queue waiting at the check in, after approx 15 minuets we were worried that due to the slow progress we asked a member of the Thomson staff for advice and explained the situation. She told us to go back and wait in the queue… Read Full Review

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★☆☆☆☆

“Why don't Thomson reply to their complaints on this site?”

Written on: 12/01/2015 by Mal5smith (1 review written)

Are you showing your true colours by totally ignoring your customers and treating them with total contempt. I think you are unless you can prove otherwise. You have failed to reply to me and the other complainants so I'll take that to mean that you don't care about your customers, your customer care is a complete farce and I like many others will never travel with you again… Read Full Review

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★☆☆☆☆

“Thomson Holidays - Lie then stick two fingers up!”

Written on: 08/01/2015 by gbt1973 (1 review written)

Copy of posting I have just put on Trip advisor: This relates to Thomson Holidays, not the Hotel I was one of the folks who booked this hotel (Melia Dunas, Sal, Cape Verde)when it first appeared with Thomson's in June 2014 for a April 2015 holiday. Following the concerns raised about the change of what you get for your money, I did as many suggested and contacted Thomson's who sent me the email that I could take which proved that as I booked before August these things would be included as… Read Full Review

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Mal5Smith's Response to gbt1973's Review

Written on: 12/01/2015

Thomson are a dreadful uncaring greedy company. Don't ever use them. I've spent thousands with them and when I had a problem they treated me with total contempt and refused any refund. That's theft in my book. When I aired my views on their Facebook page they were even sad enough to introduce trolls to annoy me and try to justify their sick and sad attitude. Then they blocked me from the site because I spoke the truth. To all out there, book your hols yourselves on line, it's cheaper and safer and if something goes wrong at least you'll get a refund from the hotel and airport parking like I did. Book a package hol with Thomson and you'll get nothing back. No doubt Thomas Cook and the rest are exactly the same. Book the next one yourselves folks and use these outfits only for flying, if you don't have a choice.

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★☆☆☆☆

“Excess Baggage Charge”

Written on: 04/01/2015 by Darryl227 (1 review written)

The hotel was absolutely fantastic, faultless. It's such a shame the same cannot be said about the service received from Thomson. We were charged excess baggage for hand luggage to the tune of £72.00. No mention of the weight limit on the tickets. Thomson asked us to sign to say we had a read a copy of the terms and conditions, yet were unable to supply them, they advised they were on the website. We had to remove items from the hand luggage and place it in the main luggage. My Husband… Read Full Review

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★★☆☆☆

“Gong down the pan.”

Written on: 01/12/2014 by CharityWarner (1 review written)

We have been loyal and satisfied customers of Thomson for many years. We have at least three package holidays with Thomson each year. However, the current booked holidays for 2015 will be our last with them. Service, customer care and Pre-travel help is now non existent. MONEY is their only priority and they have no respect for customers whatsoever. In fact, once a booking is made they are no longer interested. What is more annoying is that they don't care what customers are saying and do… Read Full Review

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