Thomson Holidays www.thomson.co.uk Reviews
Summary
Thomson Holidays provides flights (for thomson fly, see thomsonfly.com), hotels, cruises, package holidays, villas, car hire, city breaks and ski holidays. Their holidays are further split by Premier Collection (4 & 5 star hotels), A la Carte Holidays, Gold Holidays (for couples), Small & Friendly Holidays, Sensatori Holidays (5 star luxury resorts), Platinum Holidays (Affordable luxury), Family Holidays and BeachClub Holidays (Sun, sports and spas).So for hotel reviews from Thomson you have come to the right place!
Latest Reviews
★★★☆☆
“mac in cala millor”
Written on: 18/05/2013
the hotel and holiday were enjoyable what i did not enjoy was being dropped at the end of a badly paved street at least 3 or 4 minute walk from the hotel with 3 suitcases and my wife who is not a great walker .the single room my son was on a different floor from my wife and i despite it being a joint booking. the single room had no natural light as the only window looked onto an blank wall and you needed your main overhead lights on at all times. i will never go to this hotel as a single... (read more)
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★☆☆☆☆
“Dream Wedding Destroyed”
Written on: 10/05/2013 by SquirrelKit
Dear Thomson, My fiance and I booked our wedding with yourselves on 19th April to go to Kenya and say our vows in the Nguni Sanctuary surrounded by the natural wildlife in September this year. We paid the deposit, were given copies of the wedding contract and information on the formalities we’d need to complete prior to jetting off on our dream wedding and we continued planning; buying a suitable dress for the ceremony etc etc. We were called last Friday to tell us the formal contract /... (read more)
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★☆☆☆☆
“very poor customer service - wouldn't book again with them”
Written on: 10/05/2013 by KlausPA (1 review written)
i have been away twice with Thopmson and booked this year again via their website. I tried to book 2 rooms for 3 people and when their website came back with an upgrade offer due to availability I assumed i get 2 familly rooms or a familly room consisting of 2 sep. bedroom as per the hotel brochure (thompson descriptions were bad so had to look at the hotel direct) When i made the booking I thought i email customer service to double check. Firstly they came back to a number of emails... (read more)
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★★★★★
“Wow wow wow.Entertainment staff. What a team. ”
Written on: 09/05/2013 by Adarose
Just got back from Rocamarina Hotel in Cala Dor Majorca and couldn't wait to write about this wonderful pair of holiday entertainment reps. I mean we haven't been back for 4 hours but just had to congratulate you on your great find. What a pair. Delightful , hilarious and polite. They go that extra mile and made our weeks stay at the Rocamarina fantastic along with several other guest who joined in the fun that was superbly handled by this pair of entertainers who i believe have only just... (read more)
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★☆☆☆☆
“Thomsons Awful service!!!!”
Written on: 06/05/2013 by Madge2480 (1 review written)
Booked my holiday online with Thomsons on the 25th April 2013 (first day 2014 holidays went on sale) for the 19th August 2014 - 15 months later! Actually got a really good deal for the school holidays and was very happy to begin with. 6 days later I found out my brother is getting married next year on the 24th August, so I phone thomsons, it took me over an hour to get through to the call centre in India and cost me a small fortune listening to dreadful music! Finally managed to speak to a... (read more)
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★☆☆☆☆
“£50 for 15sec name change”
Written on: 03/05/2013 by mrg123456789 (4 reviews written)
I made an error on my holiday booking form. Rang Thomson straight away and they made me pay £50 for 15 seconds work to over type a name error! What a rip off. Easyjet has over taken them for customer service. Only Ryanair stands in their way of being the worst airline company. (read more)
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★★☆☆☆
“spoilt anniversary”
Written on: 03/05/2013
Thomson spoilt our 40th wedding anniversay. Paid £24 for pre booked seats outward flight told plane had been changed still seated together not where we wanted to be told like it lump it.home flight same again cabin crew couldn't give a dam .Thomson sould stop being allowed to rip people of.Never got so much as a drink for anniversay , hotel was the same must be Thomson influence Have a hoiday booked in September see how things go , if another fiasco will never go with Thomson again (read more)
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★☆☆☆☆
“HORSHAM STAFF OUTRIGHTLY LIE ABOUT INSURANCE POLICIES”
Written on: 29/04/2013 by embsidney20 (1 review written)
Booked a holiday via the Thomson Store in Horsham, spending over £4000. A member of staff, who claims to be a "professional" after many years of service tells us, and I quote " You cannot book this holiday with us unless you take out our AXA insurance policy." When we asked why, as we usually get our own annual insurance, she told us " It is a new policy that has just come into action with Thomson". Thinking nothing of it, we continued with our purchase. After speaking with a friend who... (read more)
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★☆☆☆☆
“Total mess up”
Written on: 26/04/2013
Booked holiday to Egypt in Sept 2012 to go June 13, got letter saying flight date had changed, bit annoyed as we were to meet friends in Egypt on the same day.Thomson neglected to tell us that our room had changed as well,no longer a swim up room but family room, they didnt even add the late check out !! We only found out because I e-mailed the hotel about something. What did Thomson offer us in the way of compensation I hear you say, well an apology,alternative flight (again) or a... (read more)
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★☆☆☆☆
“Food poisoning and travel delays”
Written on: 26/04/2013
Since thonson joined first choice they have turned into a joke of a company so if you want food poisoning or long flight delays book thomson I am currently taking them to court on two separate holiday experiences o (read more)
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Showing 1 - 10 of 504 Reviews
★☆☆☆☆
“rip off flights”
Written on: 22/04/2013 by anneallan (1 review written)
Booked flights to Tenerife for the family as a special family holiday in november from Aberdeen. We live in the North of scotland and we are travelling with young children. Today just 8 weeks from departure Thomson cancelled our flights with no warning and moved us to Glasgow with horrendous flight times arriving back in the UK at 02.40. All we have been offered in compensation is £20 per adult and £10 per child. Customer care was zilch. they are within the law but if you are thinking of... (read more)
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★☆☆☆☆
“Thomson not the same anymore. Will never use again.”
Written on: 19/04/2013 by OliviaBerry
Be warned- Once you have booked with Thomson, they then refuse to price match a holiday should you need to amend to a new stay. All very nice before you part with cash. Once you have parted with your cash it's a whole different story. I can honestly say that years ago Thomson were at the forefront of most trusted brands, and holiday companies. I will never use them again. I amended to a new holiday, a more expensive one. I was happy to pay the £50 per person to amend. They however then... (read more)
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★★☆☆☆
“Inward bound from Barbados”
Written on: 17/04/2013
We recently returned home from Thomson 2/52 week cruise and stay holiday. We paid extra for premium seats both outbound and inbound. The outbound flight was brilliant, flying in Thomson plane. (Tom060, 09:45) The flight attendant was very tentative, nothing was too much trouble. When it came to our meals the attendant knew we were vegetarian, our meal was arranged, ready. It was a good start to our holiday. Arriving to Bridgetown to join the ship was very organised, we joined the ship... (read more)
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★☆☆☆☆
“£50 for 15 seconds work.”
Written on: 12/04/2013
Thomson charged me £50 to change a name months before the holiday starts. It took them 15 seconds to make the change. They made feel so small for making the error and I am so nervous about the way they will treat me on the actual holiday. I am sick with worry and wish I would never have chosen them. They are bullies and use small print to take your money. (read more)
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★☆☆☆☆
“port parking disaster”
Written on: 12/04/2013
we booked a P&O cruise with Thompson for april 2013. we thought we would book with Thompsons to avoid any problems as they could sort all the booking out for us. Booking went fine we chose port parking for free and was told that was it and that we just needed to pick up tickets nearer the time and enter our travel details on P&o cruise personalsiser. Phoned them a few times to ask about parking and no1 got back to me. any way had to phone then 5 days before holiday to ask for tickets and... (read more)
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★★☆☆☆
“Holiday to sharm El shiek”
Written on: 11/04/2013
The actual holiday was great. But the Flights both ways were more than disappointing. Firstly whilst I appreciate it is cost saving exercise but a 5.5 hour flight with no entertainment is really boring. Other airlines offer a film- come on thomsons think of the customer. Secondly they advertise hot meals and snacks etc. Going we took soemthing with us. coming back we did not want to buy in the airport so thought we could buy on the plane. They had not hot meals or cold snacks available.... (read more)
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★☆☆☆☆
“customer services in the local branch ”
Written on: 04/04/2013
-book online is ok, but if the flights hours changed , this is , game over, you cant log in back to your account to see your booking. -call the online centre, very short conversation,neither polite or rude. -try ask more questions about the booking in local shop, and here was disaster. the girls similar with "little britan" show. -NO SMILES NO COMUNICATION. -they just point to the brochure magazine with all the holiday. I know that they got the minimum wages , but a little more... (read more)
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★☆☆☆☆
“Cheated By Thomsons”
Written on: 02/04/2013 by SheilaLaverie
Myself and my husband booked a holiday to majorca, my son and his partner booked the same holiday, then my daughter, son in law and grandson booked the exact same holiday. There was one big difference, my son paid more than us and my daughter and my daughter paid less than both of us for 3 people. We have compained to Thomson about the price difference as my son and daughter have paid 1p per person per day to upgrade and we have been charged £10 per person per day to upgrade. The staff in... (read more)
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★☆☆☆☆
“CAR HIRE - CHECK, CHECK, CHECK THE SMALL PRINT”
Written on: 25/03/2013
We have been travelling to Cyprus many times in the past 18 years. Car hire is easy - everyone's brother, cousin or uncle either has a car rental company or knows someone, first hand. That's the way we've done it in the past. This year, we decided to book our car through Thomson's at the same time as booking the main holiday. When we came to collect our tickets etc etc., the branch assistant was unwell and asked if we wouldn't mind if she did not go through all the details, everything was in... (read more)
Visit thomson.co.ukLynton Susman's Comment
Written on: 26/03/2013
Conclusion: If you are planning to hire a car in Cyprus, which I must say is a really fabulous way to discover this beautiful and unspoilt island, then hire you vehicle in the town, NOT with the travel agent (at home or at resort) and NOT through the hotel. In the case of Paphos, within ten minutes walking distance around the harbour/promenade area, you will find an equal number of small family run car rental companies - they're everywhere. DON'T commit to the first one you come to, shop around for the best deal. Remember also, fuel is about the same price as it is here in the UK, so don't hire anything that is bigger and thirstier than you need. In addition, insist that the car is full of fuel and that you will return it likewise, full of fuel. Some companies insist that you pay for a full tank first (which is overcharged). The island is not that big and you'll probably end up returning the car with loads of unused petrol. If that's how they operate - then WALK AWAY - the next hire company will probably do it the way that suits you, rather than lose the deal.
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★★★☆☆
“ROOM UPGRADE”
Written on: 23/03/2013 by waistofmoney
Just back from barcelo hotel fuerteventura where we have stayed about 4 times previously knowing this hotel i must say in my view i think they have lost the plot with its wellness upgrade which we paid £140 for at the travel agents and it is not worth the money.The upgrade was a superior room we got a normal room a bowl of fruit we got 2 oranges 1 apple and 2 kiwis on a plate in the fridge also 2 dressing gowns to borrow for the week we did not use and 2 pairs of slippers we did use... (read more)
Visit thomson.co.ukVcservices's Response to waistofmoney's Review
Written on: 24/03/2013
We were conned in exactly the same way, paid for upgrade in shop and was very very disappointed with room offered by hotel, WORD OF WARNING ONLY UPGRADE ON ARRIVAL WHEN YOU CAN INSPECT ROOM BEFORE PAYMENT.
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Showing 11 - 20 of 504 Reviews
★★★★☆
“Bad weather in the Canary's”
Written on: 23/03/2013 by robertwalker21
My wife and I booked two weeks in Lanzarote and flew from East Midlands on the 3rd March. Due to a Hurrican over the area the plane was unable to land in Lanzarote and instead managed to land in Feurtaventura. After some time waiting on the aircraft the Captain stated that the weather was not improving so we were taken by bus to a hotel and given a meal and drinks. In the morning we were given a breakfast then bussed back to the airport and boarded the plane. After a wait for clearance we... (read more)
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★☆☆☆☆
“Red Sea Magic. Without the magic sailed. Nov 2012”
Written on: 20/03/2013
This was the worse cruise I ever been on and we have done quite a few .the ship docked in in the industrial part of the docks which meant we had to endure diesel fumes .we were not informed of this nor did it state it in the brochure or on line.we spent two days at one port and the fumes were stifling .we went on one trip ,booked on board,because you could not walk into any of the towns,and it cost almost two hundre pounds for two. When we arrived there were filththy streets and a whole... (read more)
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★★☆☆☆
“Left Stranded In Cuba at the airport at night”
Written on: 18/03/2013 by tcarter (3 reviews written)
We took a 2 centre holiday in Cuba and Thomson failed to arrange a pickup taxi at the airport leaving us stranded at the airport as it closed down for the evening, quite traumatic. Eventually it was sorted by the local reps. My main complaint is that as we declined the offer on site of compensation as derisory (about £15)we were refused any compensation in the UK when we complained. Very difficult to complaint to Thomson/Tui, no email provision, they email you but will only accept snail... (read more)
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★★☆☆☆
“Left Stranded In Cuba at the airport at night”
Written on: 18/03/2013 by tcarter (3 reviews written)
We took a 2 centre holiday in Cuba and Thomson failed to arrange a pickup taxi at the airport leaving us stranded at the airport as it closed down for the evening, quite traumatic. Eventually it was sorted by the local reps. My main complaint is that as we declined the offer on site of compensation as derisory (about £15)we were refused any compensation in the UK when we complained. Very difficult to complaint to Thomson/Tui, no email provision, they email you but will only accept snail... (read more)
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★★☆☆☆
“Left Stranded In Cuba at the airport at night”
Written on: 18/03/2013 by tcarter (3 reviews written)
We took a 2 centre holiday in Cuba and Thomson failed to arrange a pickup taxi at the airport leaving us stranded at the airport as it closed down for the evening, quite traumatic. Eventually it was sorted by the local reps. My main complaint is that as we declined the offer on site of compensation as derisory (about £15)we were refused any compensation in the UK when we complained. Very difficult to complaint to Thomson/Tui, no email provision, they email you but will only accept snail... (read more)
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★★★★★
“Great holiday”
Written on: 18/03/2013
We have just returned from a Thomson holiday to Tenerife, the staff were excellent, right from our flight out to the reps who are very informative at our hotel the Guayarmina Princess. Any problems are soon sorted out by them. It is very reassuring to know that the Thomson staff can always be contacted in case any problems arise. A big thank you to all the staff. Kev & Bren (read more)
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★★★★★
“Very nice flight attendance”
Written on: 17/03/2013
I think that Thomson is very nice to the kids but to my dad they wert so understanding when I asker for a drink of water they asked me if I wanted flavoured or plane but what I didn't like was when my dad asked for paper toiles they said 10p per one but they gave me water for free what I did like was they were over all nice apart from that (read more)
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★☆☆☆☆
“North/South Divide”
Written on: 16/03/2013
Have noticed Thomson have removed all winter holidays to Cuba from Manchester and have started holidays to Phuket (Thailand).But guess what yes youve guessed it from Gatwick.Do thomsons not like northern money,or are we unimportant.Anyway my last time with Thomsons as we have just returned from Boa Vista on a Thomson Package and whereas the hotel was fine the flight was disgusting.Please refer to trip advisor for further reviews on this topic. (read more)
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★☆☆☆☆
“Over the years Thomsons have declined dramatically”
Written on: 14/03/2013
for 15 years weve gone away at least once a year with thomsons ,but this year is definately our last as the Dreamliner £ 20 premium is the proverbial straw breaking the camels back . in the early years the staff were always friendly , helpful and professional ,now they appear dissafected , surly , and verbally combatative . Weve done all kinds of holidays including cruises, platinums and family breaks , we noted some 4 years ago that the niggles were becoming more common place and year on... (read more)
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★☆☆☆☆
“poor food for the brits who pay just as munch as the...”
Written on: 14/03/2013
we have just spent two weeks at the oasis paraiso allinc hotel was first class but the food was awful cold no taste, pork chops no potato veg or gravy the rest was pasta meat balls fish with lots of bones the bacon tasted ransid salad was passable ,cardboard cups to drink from ,worst holiday we have ever had they just catered for the spanish the reps should go up and see for them selfs we did ask if we could eat at the other hotel and were told no, alot of english people were complaning,No... (read more)
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Showing 21 - 30 of 504 Reviews
★★☆☆☆
“room uprgrades... twice!”
Written on: 14/03/2013
I have holiday'd with thomson three out of my last two holidays (the second time to give them a second chance. My partner and I paid extra for a room upgrade with sea view etc and were not accomodated on either occasion. The first was at the rui palace in tenerife and even though we paid for the upgrade we had a tiny room with no sea view, we complained to the hotel who refused to change our room even though our paper work specified through thomsons room upgrade had been included in our... (read more)
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★☆☆☆☆
“Reservations tell only lies”
Written on: 14/03/2013
Having decided to go on a cruise the only one which met our requirements was the Thompson Pharohs and promised land as we wished to visit the Pyramids. Helpful staff in the local shop but found that when they contacted reservations all they were given was a pack of lies. Aircraft seats we were told could not be booked until the 23/01 having made the cruise booking on the 21/01 and had to pay extra to sit together. Also told cabin could be allocated on 23/01. On 23/01 when making balance... (read more)
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★☆☆☆☆
“I made a booking for a cruise and stay with Thomson....”
Written on: 11/03/2013
I made a booking for a cruise and stay with Thomson. When I reached the payment the system crashed and I did not receive a confirmation for the booking. I checked with my bank and discovered that Thomson TUI had removed the amount for the holiday from my account. I contacted 7 different employees of Thomson all acting as customer services, they were all unable to assist me and told me it was not their problem. I finally contacted an employee who explained that the booking was pending as the... (read more)
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★☆☆☆☆
“Italian Takeover”
Written on: 06/03/2013 by MrMikeWales (1 review written)
New Year in Egypt Was Taken over by an Italian group and the entire show was in Italian at the Nubian Village. They sold us drinks and tables for two weeks then on the night an hour before the celebrations started no drinking and no tables. Disabled the flight had me half way down the plane and then they write to tell me about health and safety when I am the only disabled person on the plane. What a mess they just dont want to know (read more)
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★☆☆☆☆
“Nightmare”
Written on: 01/03/2013
Our last two holidays with Thomsons have began with 8 hour delays at the airport, no information & generally treated like cattle, just before our last holiday to majorca, we were called by Thomsons to say the apartments we had booked were closing as the resort was quiet, we were given the choice of different accommodation or cancelling, all very unsettling just before our holiday. We decided to go ahead & when we arrived (eventually) we discovered the apartments we had originally booked... (read more)
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★☆☆☆☆
“awfull, staff are disgusting liars”
Written on: 18/02/2013
only ever went with thomson once to ibiza, flight was awfull. staff were pig ignorant and meals were vile. hotel was not what they described at all, they told us all inclusive entertainment, 24 hour bar, close to amentities etc... what we got was a hotel with a NON-free bar next door, pools were filthy and bedding was never changed. cleaners tried to steal our money out of our luggage and even ransacked the safe, entertainment was non-existent. complained as soon as we got back 3 times and... (read more)
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★☆☆☆☆
“Thomson should be banned from selling holidays”
Written on: 16/02/2013
To cut a long story short, our holiday was totally mis-sold, the food quality was very poor, the 24hr all inclusive drinks stopped at 11pm and the thomson customer service is terrible. This company is shambles and should not be allowed to sell holidays to people that save up their hard earned money and then just dismiss them when something goes wrong. I strongly recommend you stay cleaer of thomson or do a hell of a lot of research of the resort and surrounding areas before booking. Also... (read more)
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★☆☆☆☆
“Legroom on Boing 757-200 aicraft”
Written on: 16/02/2013
The legroom on this aicraft is appalling.It is so tight that the table is resting against your body when it is lowered from the seat in front.There are far too few seats available with extra legroom and when trying to book these seats for the return journey you can only book within 13 days of that journey.It is only a matter of time before someone sues Thomson for Back and knee injuries sustained by being cramped up for 3/4 hours. (read more)
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★★★★★
“Fantastic, couldn't have asked for more. ”
Written on: 14/02/2013
Me & my partner used Thomson back in 2011 for our first holiday abroad together, and my first non-family holiday abroad, to Salou, mainland Spain. The booking process was very simple online, it almost felt too simple! I wanted to book an excursion after the initial booking which I did, again online, and again with ease. The itinerery of the excursion was listed fully on the website, down to the very last detail and the information on the website regarding the hotel was spot on. The... (read more)
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★☆☆☆☆
“DO NOT BOOK ANY HOLIDAYS WITH THOMSON”
Written on: 12/02/2013 by Nik136
Please do not book any holidays with thomson, there customers service is AWFULL, if you do please please check every email twice, as I book my holiday in January and 3 times now I have received a new invoice with added extras, that I DID NOT request, if you don't notice them stright away, they will not take them off. This is what they added onto my holiday. Pre book seat £98, then the extra baggage etc, I did however get them taken off, but has taken 6 phone calls, 2 emails totall... (read more)
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Showing 31 - 40 of 504 Reviews
★★★★☆
“enforced stay”
Written on: 09/02/2013
On the last day of our holiday my husband was taken ill, we had booked our holiday with Thomson and bought their insurance at the same time. Whist we were waiting for the ambulance to arrive i telephoned Axa insurance to inform them, from this moment on I had help and support from them. Thomson ensured our car was left at airport with no extra costs involved. I was provided with a lovely hotel 2 mins walk from hospital, our son and daugter in law flew out to be wtih me they were put in a... (read more)
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★☆☆☆☆
“WORST HOLIDAY COMPANY I HAVE EVER TRUSTED”
Written on: 06/02/2013 by davies654 (1 review written)
Last October my wife made me the proudest man by agreeing to marry me and in doing so our Honeymoon was set, we booked with Thomson the Sensatori resort in Mexico as my wife had fallen in love with this place. We were about to have devastating news, my wife lost her mum to cancer - a battle she had fought bravely for over a year. The end came quite sudden, bastad cancer eh! We were due to fly out on our Honeymoon but of course this event eclipsed everything as you can imagine. Going through... (read more)
Visit thomson.co.ukFlombergasp's Response to davies654's Review
Written on: 10/02/2013
Sorry to hear of your experience... I hope that your pursue them and get the resolution you require. My wife and I celebrated our silver wedding two years ago so we both wish you and your new wife all the best as you start your married life together.
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Imovenewquay's reply to Flombergasp's Comment
Written on: 11/02/2013
Hello there,
Very grateful for your reply, hopefully it all works out in the end:)
Best Wishes,
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★★★★☆
“Another great holiday from Thomson”
Written on: 05/02/2013 by moniquevan (2 reviews written)
Just returned from Egypt, Sharm el Sheik and would like to congratulate Thomson on another great holiday. Flights, transfers, hotel and the rep were spot on. A bit more leg room wouldn't go amiss however on the plane. Looking forward to our next one. (read more)
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★★☆☆☆
“Cruise disappointment”
Written on: 02/02/2013 by zenophobic
Have just received feedback from a letter of complaint put into Thomson having had a very disappointing and expensive cruise over Christmas. Disappointments included 'rip off' trips; ridiculous queues; extended time at sea; poor on board organsiation meaning an awful Christmas dinner to name but a few. BEWARE - Thomson advertise trips and take your money for them, but if you have a problem with it Thomson are not liable - the excursion provider is. (Not very easy to seek recompense once... (read more)
Visit thomson.co.ukAllieann's Response to zenophobic's Review
Written on: 03/02/2013
I assume you were on the same cruise as us...thomson Dream in the caribbean...although it doesn't sound like it as we had a wonderful time. We never queued for anything and christmas dinner was lovely. The extended time at sea was only one day so not a real problem and extra entertainment was put on to compensate. As for the trips, we had booked and paid for lots of them and were happy with most of them. We did have to get our money back for 2 of them and this wasn't a problem and was done quickly and easily a few days after returning home.
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★★★☆☆
“Tropical Delights and Caribbean Treasures Platinum Cruise”
Written on: 29/01/2013 by Impey
We have just returned from holiday cruise,we had excellent service in every department on board ship.On first impressions we thought the decor wasn't as good as the the brochure, when we looked around the ship all the shop windows where dirty and needed cleaning.When I mentioned this to a Thomson rep he said it was because of the winter vomiting virus cleaning materials they used.I think it was because they couldn't get inside them to clean ,windows in other parts were clean. Breakfast... (read more)
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★★☆☆☆
“Blackmailed at check-in”
Written on: 28/01/2013 by KarlPayne (2 reviews written)
Note: I am on this review forum as Thomson's themselves cannot be bothered replying to my query even though i directly emailed them twice with this issue. I guess customer service means nothing to them. In the absence of an answer I am left merely 'venting' my angst. Althought we arrive at Manchester airport 2hrs early for check-in, we are told that we cannot sit together (on a 10hr flight to Goa) as there are no remaining seats together. We can however choose to upgrade (for £50 each) to... (read more)
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★☆☆☆☆
“Flight delay. Worst customer service ever”
Written on: 21/01/2013
Our flight with Thomson was delayed due to a technical issue (said by themselves)for over 10 hours; missing first day of holidays. Lack of information (non of the crew knew what was going on), kept us inside plane for almost two hours waiting and 10 pound voucher for food in Gatwick airport for a 10 hour delay? They must only eat once in Thomson or consider that airports are where you get bargain prices for sandwiches and drinks... The Regulation 261/2004 establishes that customers have to... (read more)
Visit thomson.co.ukCancun's Comment
Written on: 14/02/2013
we had a 31 hours delay to cancun , due to a technical fault, lost 2 days of holiday. have made a claim too but as yet no response.
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★★★☆☆
“The Disappointing Thomason Majesty`s Canaries cruise”
Written on: 06/01/2013 by DisappointedWarrington (1 review written)
My husband and I travelled on the Thomason Majesty round the Canaries in December. With this ship being the latest of the fleet, we had high expectations and having sailed with other ships in the fleet were able to make comparisons.What a let down! he ship was extremely clean and tidy but the cabins were minute.We had one on deck 9 and if one was standing, the other had to sit down.One cupboard in which there was a set of drawers plus the safe, therefore a very small space for hanging... (read more)
Visit thomson.co.ukPaolapollock's Response to DisappointedWarrington's Review
Written on: 09/01/2013
Can you tell if the majestic has any balconies cannot find it on the internet thanks
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★☆☆☆☆
“Booked 5 Star in Mexico - First Night £35 Hotel Stockport”
Written on: 30/12/2012 by Karisma
Flight to Mexico 13th December 2012 left 24 hours 13 minutes late due to technical fault. During this time we sat on the aircraft for 2 hours before being sent back to the lounge to await a further 4 hours. During this time we received food vouchers to the value of £10. Our overnight accommodation was in a horrendous hotel. I have since checked that the price of this Stockport hotel and they charge £35 for a double room. Interesting to note that their flight and cabin staff did not use... (read more)
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★☆☆☆☆
“Booked a Ski Holiday, the flights were a disaster”
Written on: 29/12/2012 by GreenYH
Went with Thomson Ski with my family this Christmas. The resort, hotel and skiing saved the Holiday, the flight with Thomson Ski was a disaster. We took our cases the night before the flight and when we arrived at the resort the cases and all the contents including the Christmas presents were soaked. The transfers from Chambrey to Tignes was advertised as 1.5 hours, we waited for a late flight for 1.5 hpurs and then took 3 hours to get to the resort. On the way back the transfer took 3.5... (read more)
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Mcguffla's Response to anneallan's Review
Written on: 23/04/2013
That's rubbish Nantie! Horrible experience to have - especially with the kids. X
Anneallan's reply to Mcguffla's Comment
Written on: 23/04/2013
Should have said as well while i was trying to get info from about situation they kept me on hold at premium rate for over 30 mins
thanks for caring hope wedding plans are going well xxx