Thomson Holidays Reviews - www.thomson.co.uk

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★★☆☆☆
1.9 / 5
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Summary

Thomson Holidays provides flights (for thomson fly, see thomsonfly.com), hotels, cruises, package holidays, villas, car hire, city breaks and ski holidays. Their holidays are further split by Premier Collection (4 & 5 star hotels), A la Carte Holidays, Gold Holidays (for couples), Small & Friendly Holidays, Sensatori Holidays (5 star luxury resorts), Platinum Holidays (Affordable luxury), Family Holidays and BeachClub Holidays (Sun, sports and spas).So for hotel reviews from Thomson you have come to the right place!


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Latest Reviews

★☆☆☆☆

“Mountain VIew with no Mountain”

Written on: 28/10/2016 by shutterman2001 (1 review written)

We booked a holiday in Crete with Thomson Holidays almost a year in advance for September this year. The hotel we chose from their brochure and online website advertised the room we chose as having a 'Mountain View'. EWhen we arrived we were put into a room in a basement area and the view consisted of a [atch of grass, two trees and other guests balconies and rooms which were only a few yards away. Not only was there no Mountain View but it soon became obvious that there was actually was no… Read Full Review

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★☆☆☆☆

“gift card”

Written on: 24/10/2016 by Keene323 (1 review written)

I was bought three Thomson gifts for my birthday as we are returning to turkey with Thomson. booked online for holiday and tried to use gift cards but was unable too. I rang Thomson support who told me I couldn't use them online. people were not told this when purchasing them, disgusting, rip off by Thomson. What am I meant to do with them now? only going with Thomson as it is exclusive to them, normally go with Jet2 with no problems… Read Full Review

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★☆☆☆☆

“Change of flight times”

Written on: 21/10/2016 by Verydisappointedtraveller (1 review written)

I received an email from Thomson earlier this week stating that the return flight would be changed and instead of returning at 10.30pm we would be flying home at 11.30am, essentially losing a day of the holiday. I rung them to complain about this and said it had been booked for a special occasion and the girl I spoke to on the Phone was completely unhelpful. She said there was no alternative they could offer me as there was only one flight that day. I asked to speak to the manager and… Read Full Review

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★★★★★

“Can't Beat Thomson'/”

Written on: 18/10/2016 by maggie25 (2 reviews written)

I am writing this review because I feel that Thomson Holidays although not the cheapest but the best. We have just returned from the Hotel Rocamarina in Cala'dor MAJORCA and I would recommend this hotel to anyone for its cleanliness location and fantastic staff. Also the resident duo Alter Ego were fantastic. Also all the Thomson staff were amazing. The flight over was good the flight home was excellent lovely cabin crew, informative flight deck. This is my third holiday to this hotel this… Read Full Review

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★☆☆☆☆

“Change of plane”

Written on: 09/10/2016 by waitepete (1 review written)

Booked fly cruise with thomson stating the plane would be a dreamliner.After booking find out its not the dreamliner its the older standard 767.To me this is a total disrespect to its costermers … Read Full Review

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★☆☆☆☆

“Never book early.”

Written on: 21/09/2016 by Bennettrus (1 review written)

I am 50 next year and decided to go on another Thomson cruise as they have been brilliant in the past. I went into our local Thomson store in Ilkeston on the 2nd of January 2016. I saw on a a4 piece of paper that if you book your 2017 cruise before the 16 th Jan 2016 you get an outside cabin and FREE drinks package for the price of a inside cabin. So I thought I would book for my special Birthday. I paid £1000 there and then. I was so pleased with myself at getting such a deal. Only to go on… Read Full Review

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★☆☆☆☆

“Booking amendment”

Written on: 12/09/2016

Just tried to amend booking due to work commitments and was told that a penalty fee of £163.00 per person would apply. If I had rang one day earlier it would have been reduced to £50.00 per person. Couldn't believe it. A very unsympathetic customer service adviser didn't help. Never again will I book with Thompson… Read Full Review

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★☆☆☆☆

“Terrible Customer service”

Written on: 24/08/2016 by 62MacGregor (1 review written)

When enquiring in store about flights to Orlando I was told that prices may increase if I were to continually monitor them on-line and as soon as they went up I should book as prices NEVER go down. Armed with that information I proceeded to book on-line and paid IN FULL nearly a year in advance for 2 flights. A couple of days later, the flights went down in price, then went down yet again a few days after that. Had I not been given this misleading untrue information, these flights would have… Read Full Review

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★☆☆☆☆

“No customer service!”

Written on: 10/08/2016 by dengera (2 reviews written)

I booked a holiday with Thomson and their representative offered us some excursions. I paid for one but no one came, haven't returned my money, ignored my emails (sent a few), have never answered the phone. I have expected much more from such a big company. Have used them few times before to travel both short haul and long haul flights and holidays, but I will NEVER use them again and I will tell everyone I know that they should not use them again to avoid being lied to, losing money and being… Read Full Review

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★☆☆☆☆

“Do you want to gamble with your families hard earned...”

Written on: 21/07/2016 by micday07 (1 review written)

We booked our Florida Villa holiday through the Thomson website, all straight forward enough. Booking confirmed a 'Standard 4 Bed Villa' allocated on arrival. We had done this sort of holiday several times before and unfortunately had no concerns about what was to come. The package included flight, villa and free basic car rental. Shortly after booking I received a phone call asking me if I wished to upgrade the free car hire, and did I realise that I would have to pay more than £300 for… Read Full Review

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★☆☆☆☆

“dreamliner premium class”

Written on: 01/07/2016 by bertieboy1 (1 review written)

if anyone is going to Orlando on this plane and have chosen premium class BE AWARE that if you wish to select your preferred seats as it states in their brochure and on line that you can don't believe a word of it is not true you have about as much chance getting the seats you would like as you have of winning the lottery … Read Full Review

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★★★★☆

“Hotel fiesta Cala playa menorca”

Written on: 14/06/2016 by Leo64ard (1 review written)

Just had a very good holiday at this hotel the hotel is very good food is very good staff are very good my only complainrs are the pool area is to small for the amount of guests there are no snacks at the pool bar unless you pay extra if you want a packed lunch you have to extra every drink you get you have to sign for which is a real pain we had a sea view which was lovely if you go to the beach go and come back on courtious bus very steep steps coming back to hotelhhio We booked the holiday… Read Full Review

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★★★★★

“brilliant all inclusive ”

Written on: 13/06/2016 by Chrissielaw (1 review written)

On the 1st June myself, my husband and three children aged 2, 9, 10 stayed for 10 nights in Menorca at the Mestral and Llebieg apartments in Santo Tomas. This was our first holiday for about 5yrs. We booked our holiday in the Waterlooville branch with a young lady. She couldn't have been more helpful, she explained everything very well and had been to our resort a couple of weeks previously so was very knowledgeable about the island and resort. Through out our visits to the branch to make… Read Full Review

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★★★★☆

“Airport check in. ”

Written on: 03/06/2016 by Dizzo (1 review written)

We have just returned from a lovely holiday in Tenerife staying at the H10 Gran TInerfe recommended by Thomson Spondon (asda) Derby, thank you for recommending, fabulous hotel good choice would definitely stay there again. The only negative comment is that we checked in at the travel agent and had boarding passes printed off and told we would be in a queue just for dropping off bags cases etc, we were under the impression this would be quicker. in fact most people had done the same and we had… Read Full Review

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★☆☆☆☆

“NOT CONCERN FOR CUSTOMER HEALTH AND SAFETY”

Written on: 26/05/2016 by Coynepp492 (1 review written)

I complained to Thomsons about an excursion my husband and I had taken in Italy because of health and safety issues and they didn't even bother to investigate the complaint properly and just sent a couple of standard letters in reply. Their customer services is appalling. They have no interest in looking after their customers. I would suggest never taking one of their excursions and I will NEVER book a holiday with them again. BUYER BEWARE… Read Full Review

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★☆☆☆☆

“Thomson excursion to Pompeii”

Written on: 24/05/2016 by 250Newton (1 review written)

We booked an excursion to Pompeii and Vesuvius with Thomsons, who use the services of company called Acampora in Sorrento. It was raining heavily on the day of the excursion and Thomson should have cancelled the trip to Pompeii on health and safety grounds as the site at Pompeii was flooding and very slippery. It was almost impossible to follow the guide due to the heavy rain and conditions on the site. We also couldn't visit the summit of Vesuvius due to the weather conditions. We spoke to… Read Full Review

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★★★★★

“Efficient, helpful and friendly”

Written on: 16/05/2016 by MaverickPalmer (1 review written)

The whole process was great from beginning to end. So easy. Would definitely recommend. All the staff we encountered from The shop, to the cleaners, waiters, bar staff, admin team and our Rep in the hotel were fantastic and nothing was too much trouble. The hotel was lovely, modern, clean and very welcoming. Our room had air conditioning and the bed was the most comfortable I've ever encountered. My only minor disatisfaction would be the freezing cold indoor spa pool. A few degrees of heating… Read Full Review

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★☆☆☆☆

“Thomson sport -- terrible never never again ”

Written on: 02/05/2016 by Marleel1981 (1 review written)

Booked a day trip with Thomson sport to watch Mcfc against Madrid. Received email of confirmation & also spoke with the Sales Team, who confirmed my seat on the plane. 12 hours later, received an email to tell me that I didn't have a seat on the plane as they had oversubscribed. Rang the sales team, one guy put the phone down on me, disgusting attitude they have. Only booked with Thomson as they are the official agents, never never again. Managed to find another company, rang thomsons to… Read Full Review

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★★☆☆☆

“Thomson holiday with Thos Cook flights”

Written on: 02/05/2016 by BillyBarnett (1 review written)

Booked a Lanzarote holiday with Thomsons only to be told at a later date our outward flight was with Thos.Cook. We could not book seats or get boarding passes for our outward flight from Cooks as they said we had no booking with them. Thomsons washed their hands saying ''well just turn up at the airport and see what happens'' We travel tomorrow!!! (1stMay) still have no info at all. Registered letter to Thomsons head office containing all the relevant info has been completely ignored. The… Read Full Review

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★☆☆☆☆

“ bad customer service”

Written on: 15/04/2016 by Hunter287 (1 review written)

i was charged over 100 pounds to pre book our seats as iam a bad flyer and like to be near the front we was told i could go online 90 days before our return date and select seats.i clicked on at12.00 midnight and was the first on ,i was horrified to see we could only choose from 13 rows in the middle of the plane i front 5 rows were allocated for the disabled and the entire back of the plane was pay more for extra leg room.so really was no point in pre booking as we would have been in the same… Read Full Review

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