Thomson Holidays Reviews - www.thomson.co.uk

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★★☆☆☆
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Summary

Thomson Holidays provides flights (for thomson fly, see thomsonfly.com), hotels, cruises, package holidays, villas, car hire, city breaks and ski holidays. Their holidays are further split by Premier Collection (4 & 5 star hotels), A la Carte Holidays, Gold Holidays (for couples), Small & Friendly Holidays, Sensatori Holidays (5 star luxury resorts), Platinum Holidays (Affordable luxury), Family Holidays and BeachClub Holidays (Sun, sports and spas).So for hotel reviews from Thomson you have come to the right place!


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Latest Reviews

★☆☆☆☆

“If I could get a lower rating than 1 Star I would. I...”

Written on: 15/02/2017 by JulianaO'Brien (1 review written)

If I could get a lower rating than 1 Star I would. I booked a holiday to the Dominican and later found out I was pregnant and due to the zika virus couldn't go. We were told to change the holiday and it wouldn't cost us anything. (1st Lie) We had to pay £100 to change it which we reluctantly did - this then put us behind in our monthly bills (causing us stress - not good for a pregnant woman) I was then told I could change the holiday back to exactly the same as originally booked due to the… Read Full Review

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Beret1982's Comment

Written on: 27/04/2017

Blame yourself -u got pregnant- Nobodys fault ....read terms and conditions next time and use protection

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★☆☆☆☆

“Hayes & Jarvis & Thoaon Taylormade”

Written on: 11/02/2017 by Tanyag16 (1 review written)

We booked this holiay through Thosons who then used Hayes and Jarvis who then used Atkins and Spence in Sri lanka, no organisation is accepting responsibility for the errors. We flew to Sri Lanka on 9th January 2017 to be greeted at the airport by our driver. He then took us to the Hilton Hotel, Colombo. We discovered we were not booked in. We then went to a different Hilton, the one on our itinerary, only to find we were not booked in there either. It was suggested that we pay for a room and… Read Full Review

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★☆☆☆☆

“Big Disappointment”

Written on: 04/02/2017

Booked 14th January 2016 5 star Adult Only Luxury Hotel Cape Verde 2 bedroom and lounge top of the range with all that entailed for 2 weeks starting 29th December 2016. Paid £200 for extra leg room on flight. Discovered by accident in May that the hotel was not even built despite there being photos of rooms on website. Did some research and realised this hotel was not going to be ready until November (in reality was 17th December) I e mailed Thomson and was assured that my booking was secure… Read Full Review

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★☆☆☆☆

“still waiting for customer service to return call”

Written on: 21/12/2016 by GeorgeMcGee (1 review written)

I've booked a flight for this weekend 24th December been waiting for customer service to return call. As me and my partner have been separated by the seating arrangement on the return flight. I booked a flight to Vienna for her and that seems ok I've done a surprise flight to Jamaica and now she has informed me that she is very uncomfortable on the plane for such a long time if we can't get seated together then I will have to cancel I've toof customer services and said I will have to cancel… Read Full Review

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★★☆☆☆

“Hotel with ‘sea view’ – come on Thomson tell the...”

Written on: 15/12/2016 by spike666 (0 reviews written)

Thomson holiday to Lanzarote, La Isla El Y Mar holiday Nov 2016 I’d like to share my recent Thompson holiday experience so that others are fully aware of the accuracy of Thomson holiday descriptions and understand the likely ‘level of customer care’ that they can expect if there are any problems encountered. We booked a Thomson holiday at the Isla Y El Mar Lanzarote having taken the time to specifically select a suite with sea view (note described as ‘sea view’) For this… Read Full Review

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★★★★★

“flight to lapland saturday 3rd december 2016”

Written on: 10/12/2016

on Saturday 3rd December we had a family day trip to Lapland.the whole day was an amazing experience that we will never forget,but what made it great was the cabin crew that looked after us outbound and the same cabin crew on the return flight.they never stopped looking after us the whole time over 3 hours each way with nothing to much trouble.they built conversation with all the passengers and made it really special for all the children with games and entertainment.thankyou for making us feel… Read Full Review

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★☆☆☆☆

“No luggage for 54 hours in Cape Verde with 4 month old...”

Written on: 02/12/2016 by McDougallms360 (1 review written)

We have recently returned from 7 nights at the Melia Dunas resort in Sal, Cape Verde. We arrived into Sal on Monday 14 November. Our party comprised of myself, my husband and our 4-month old daughter. The holiday was our honeymoon but unfortunately, will be unforgettable for all the wrong reasons. Firstly, as the holiday was booked prior to the birth of our daughter, we could not provide full details for her until we had received her passport. Once the passport was received, we submitted… Read Full Review

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★☆☆☆☆

“Mountain VIew with no Mountain”

Written on: 28/10/2016 by shutterman2001 (1 review written)

We booked a holiday in Crete with Thomson Holidays almost a year in advance for September this year. The hotel we chose from their brochure and online website advertised the room we chose as having a 'Mountain View'. EWhen we arrived we were put into a room in a basement area and the view consisted of a [atch of grass, two trees and other guests balconies and rooms which were only a few yards away. Not only was there no Mountain View but it soon became obvious that there was actually was no… Read Full Review

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★☆☆☆☆

“gift card”

Written on: 24/10/2016 by Keene323 (1 review written)

I was bought three Thomson gifts for my birthday as we are returning to turkey with Thomson. booked online for holiday and tried to use gift cards but was unable too. I rang Thomson support who told me I couldn't use them online. people were not told this when purchasing them, disgusting, rip off by Thomson. What am I meant to do with them now? only going with Thomson as it is exclusive to them, normally go with Jet2 with no problems… Read Full Review

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★☆☆☆☆

“Change of flight times”

Written on: 21/10/2016 by Verydisappointedtraveller (1 review written)

I received an email from Thomson earlier this week stating that the return flight would be changed and instead of returning at 10.30pm we would be flying home at 11.30am, essentially losing a day of the holiday. I rung them to complain about this and said it had been booked for a special occasion and the girl I spoke to on the Phone was completely unhelpful. She said there was no alternative they could offer me as there was only one flight that day. I asked to speak to the manager and… Read Full Review

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★★★★★

“Can't Beat Thomson'/”

Written on: 18/10/2016 by maggie25 (2 reviews written)

I am writing this review because I feel that Thomson Holidays although not the cheapest but the best. We have just returned from the Hotel Rocamarina in Cala'dor MAJORCA and I would recommend this hotel to anyone for its cleanliness location and fantastic staff. Also the resident duo Alter Ego were fantastic. Also all the Thomson staff were amazing. The flight over was good the flight home was excellent lovely cabin crew, informative flight deck. This is my third holiday to this hotel this… Read Full Review

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★☆☆☆☆

“Change of plane”

Written on: 09/10/2016 by waitepete (1 review written)

Booked fly cruise with thomson stating the plane would be a dreamliner.After booking find out its not the dreamliner its the older standard 767.To me this is a total disrespect to its costermers … Read Full Review

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★☆☆☆☆

“Never book early.”

Written on: 21/09/2016 by Bennettrus (1 review written)

I am 50 next year and decided to go on another Thomson cruise as they have been brilliant in the past. I went into our local Thomson store in Ilkeston on the 2nd of January 2016. I saw on a a4 piece of paper that if you book your 2017 cruise before the 16 th Jan 2016 you get an outside cabin and FREE drinks package for the price of a inside cabin. So I thought I would book for my special Birthday. I paid £1000 there and then. I was so pleased with myself at getting such a deal. Only to go on… Read Full Review

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★☆☆☆☆

“Booking amendment”

Written on: 12/09/2016

Just tried to amend booking due to work commitments and was told that a penalty fee of £163.00 per person would apply. If I had rang one day earlier it would have been reduced to £50.00 per person. Couldn't believe it. A very unsympathetic customer service adviser didn't help. Never again will I book with Thompson… Read Full Review

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★☆☆☆☆

“Terrible Customer service”

Written on: 24/08/2016 by 62MacGregor (1 review written)

When enquiring in store about flights to Orlando I was told that prices may increase if I were to continually monitor them on-line and as soon as they went up I should book as prices NEVER go down. Armed with that information I proceeded to book on-line and paid IN FULL nearly a year in advance for 2 flights. A couple of days later, the flights went down in price, then went down yet again a few days after that. Had I not been given this misleading untrue information, these flights would have… Read Full Review

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★☆☆☆☆

“No customer service!”

Written on: 10/08/2016 by dengera (2 reviews written)

I booked a holiday with Thomson and their representative offered us some excursions. I paid for one but no one came, haven't returned my money, ignored my emails (sent a few), have never answered the phone. I have expected much more from such a big company. Have used them few times before to travel both short haul and long haul flights and holidays, but I will NEVER use them again and I will tell everyone I know that they should not use them again to avoid being lied to, losing money and being… Read Full Review

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★☆☆☆☆

“Do you want to gamble with your families hard earned...”

Written on: 21/07/2016 by micday07 (1 review written)

We booked our Florida Villa holiday through the Thomson website, all straight forward enough. Booking confirmed a 'Standard 4 Bed Villa' allocated on arrival. We had done this sort of holiday several times before and unfortunately had no concerns about what was to come. The package included flight, villa and free basic car rental. Shortly after booking I received a phone call asking me if I wished to upgrade the free car hire, and did I realise that I would have to pay more than £300 for… Read Full Review

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★☆☆☆☆

“dreamliner premium class”

Written on: 01/07/2016 by bertieboy1 (1 review written)

if anyone is going to Orlando on this plane and have chosen premium class BE AWARE that if you wish to select your preferred seats as it states in their brochure and on line that you can don't believe a word of it is not true you have about as much chance getting the seats you would like as you have of winning the lottery … Read Full Review

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★★★★☆

“Hotel fiesta Cala playa menorca”

Written on: 14/06/2016 by Leo64ard (1 review written)

Just had a very good holiday at this hotel the hotel is very good food is very good staff are very good my only complainrs are the pool area is to small for the amount of guests there are no snacks at the pool bar unless you pay extra if you want a packed lunch you have to extra every drink you get you have to sign for which is a real pain we had a sea view which was lovely if you go to the beach go and come back on courtious bus very steep steps coming back to hotelhhio We booked the holiday… Read Full Review

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★★★★★

“brilliant all inclusive ”

Written on: 13/06/2016 by Chrissielaw (1 review written)

On the 1st June myself, my husband and three children aged 2, 9, 10 stayed for 10 nights in Menorca at the Mestral and Llebieg apartments in Santo Tomas. This was our first holiday for about 5yrs. We booked our holiday in the Waterlooville branch with a young lady. She couldn't have been more helpful, she explained everything very well and had been to our resort a couple of weeks previously so was very knowledgeable about the island and resort. Through out our visits to the branch to make… Read Full Review

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