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Picture courtesy of Joe.
| Customer Service | 3/10   |
|---|---|
| Value for Money | 4.2/10 |
| Reviewer Rating | 3.5/10 |
| Overall Rating | 3.4/10 |
Thomson Holidays provides flights (for thomson fly, see thomsonfly.com), hotels, cruises, package holidays, villas, car hire, city breaks and ski holidays. Their holidays are further split by Premier Collection (4 & 5 star hotels), A la Carte Holidays, Gold Holidays (for couples), Small & Friendly Holidays, Sensatori Holidays (5 star luxury resorts), Platinum Holidays (Affordable luxury), Family Holidays and BeachClub Holidays (Sun, sports and spas).
Full review by
traveller101
on 13th May 2008
User Rating : 0
Respect :
0
I have gone from a regular user of Thomson to never using them again. I paid for a sea view, didn't get it and Thomson REFUSE to repay the money despite admitting we didn't have a sea view. I will never use them again. Very poor customer service
traveller101's review and ratings | 48 words
Review by
nigel green
on 3rd May 2008
User Rating : 3
Respect :
0
I went on holiday to Sharm el Sheik 21-28 april. I stayed at Sonesta Beach Hotel, Naama bay. I booked with rep to go to St Catherines monastery on the Tuesday for the Saturday and they told me it was cancelled the night before I was due to leave because it was Egypts Easter weekend. So why couldn't they tell me this when I booked it, I tried to see rep in hotel but Thomson customer service kept giving me wrong info when she was there, they got mixed up with Sonesta club hotel, so I wasted hours ...
nigel green's full review | 137 words
Review by
eldo
on 24th Apr 2008
User Rating : 0
Respect :
0
6th April disaster day if you were going to Cancun. Recently flew to Cancun and just thought you might like to know about how Thomson look after their paying customers.
Got on plane at around 9.45 am which, because of the snow, seemed to be a good sign. Sat down and was informed that Gatwick had closed runway for an hour but to sit tight as when it opened again we would be first off. After roughly 2 hours we were told that we were waiting for a de-icing crew to de-ice the plane and then we'd ...
eldo's full review | 1067 words
Review by
RusWolves
on 22nd Apr 2008
User Rating : 0
Respect :
0
I booked my holiday in november last year to goto mexico (Puerto Vallarta) this May and in the brochure it clearly shows 25kg of luggage allowance plus further 5kg hand luggage and also prebooked seats together. At the time of booking this the agent in Wolverhampton stated i would get all of these benefits as this was a Premier holiday. I just went top pick up my tickets on Sunday and found i do not have pre booked seats together and also do not have the extra luggage allowance. This is being bl ...
RusWolves's full review | 272 words
Review by
elliottv
on 16th Apr 2008
User Rating : 0
Respect :
0
Complained about holiday which was ruined due to Thomson's ineptitude only to be fobbed off by several different employees. Eventually went to ABTA who told us we had a good case and then to the Arbitrator who decided we were lying (despite hard written evidence) and Thomson were telling the truth so we lost our case. The Arbitrator then wanted a further £240 to lodge an appeal. We gave up at this point. I will never book another package holiday with Thomson ever again.
elliottv's full review | 85 words
Review by
Geebls6
on 16th Apr 2008
User Rating : 0
Respect :
0
Just read other reviews and we all seem to be having the same problem. I booked a 2 week holiday to Mexico in Jan via the Thomson website. I paid a deposit and received an email saying the balance would be due at the end of March. I expected an invoice in the post but nothing came so I phoned them in March to ask what to do. They said they would send me an invoice, but nothing came again!!!
Then a week after the balance was due I received 3 letters on the same morning. 1 was a late payment r ...
Geebls6's full review | 347 words
Review by
lovickk
on 15th Apr 2008
User Rating : 0
Respect :
0
Total foul up by Thomson. Booked a special holiday with 5 friends to celebrate our 40th birthdays. Upgraded on the plane, paid several months in advance, only to get to airport and told there was no upgrades on the flights so had to travel economy. Their transfer coach broke down when collecting us after our holiday, made us late for our flight home and so could not even sit together. Insult when we arrived home was a cheque on the mat saying there had been a mistake in the flights, realised ...
lovickk's full review | 128 words
Review by
Brian Boucher
on 15th Apr 2008
User Rating : 0
Respect :
0
I cannot believe the total ineptitude of of the Thomson organisation. It is nothing short of a scandal.Will I ever get my receipt for over two thousand pounds ???Will I ever get the confirmation invoice for the second holiday. If not, how do I know when to pay the bill ???The whole situation is unbelievable and unforgivable !!!
Brian Boucher's full review | 206 words | 1 comment added.
Review by
lostout
on 12th Apr 2008
User Rating : 4
Respect :
0
Paid £804 for 1 weeks half board for 2 people which included an extra payment of £154 for a so called superior room with balcony and seaview. The superior room, although large was in need of a revamp. The seaview was partially obscured by trees and the first floor balcony looked onto a petrol station to one side and a bus stop to the other side. The fumes from the petrol station and the constant noise meant sitting out was unpleasant. Beneath the balcony was the parking place for ...
lostout's full review | 220 words
Review by
neiland rach
on 10th Apr 2008
User Rating : 3
Respect :
0
Got to Newcastle airport 2 and a half hours before the gate was due to close, so 3 hours before the flight took off. For some reason Thomson now have a check in policy where all flights queue together. We were in line with people for a flight which left an hour after ours. Thomson didn't even have the sense to call the people for the Corfu flight to the front to get them away from the desks. We finally got to check in 35 mins before take off, five minutes before the gate closed! We were told ...
neiland rach's full review | 166 words
Review by
TedtheBed
on 7th Apr 2008
User Rating : 1
Respect :
0
I booked a week's holiday in Paphos for May 2008 with Thomson Holidays on an Internet booking, paying a £250 deposit by credit card. I expected to receive a letter of receipt but never did, but had the Internet details printed. By March 2008, I expected a letter asking for the balance, but no letter was forthcoming and I had to ring Thomson Holidays on an expensive 0871 number. They didn't recognise my booking number received on the Internet booking. After a long time and a lot of cost to ...
TedtheBed's full review | 274 words | 1 comment added.
Review by
Steve Mellor
on 11th Mar 2008
User Rating : 0
Respect :
0
Rather than go on about everything, heres the problem we had with the hotel room.
I paid £4,000 for an all inclusive holiday for 2 weeks in the Carribean for myself, my new wife and our 3 year old son. On arrival we found an ant infestation, a smell of damp that was overpowering, one light bulb that worked, no lock on the patio door, a bathtub that would not drain, and worst of all no remote for the telly ;-) But seriously, I asked that we be moved and they said there was nothing availab ...
Steve Mellor's full review | 322 words | 1 comment added.
Review by
staremma
on 7th Mar 2008
User Rating : 0
Respect :
0
Where do I start!!! I have not yet been on the holiday, however I will NEVER book through Thomson again! We have had nothing but trouble with this company, we book our holiday to Ayia Napa, we did this through the internet and wish we had gone elsewhere, to start off with the first payment went through Ok but never received a receipt, so I called up and asked how much was remaining on the balance, they then said twice as much was remaining at this point I told them that i had a bank statement to ...
staremma's full review | 270 words
Review by
Guest.
on 7th Mar 2008
User Rating : 8
Respect :
0
The reps where very nice and sweet the hotels and villas are clean when I go over to spain the weather is always hot. The best holiday ever. Good for kids and fun in every way. The excurcions are a bit over priced. A bit of mould here and there and toilets are not so clean.
Guest.'s full review | 56 words
Review by
ProTrack
on 6th Mar 2008
User Rating : 0
Respect :
0
Not even gone on holiday yet and Thomsons have spoilt the start before we've even started. Thomsons have reneged on the original booking condition of a 25kg luggage allowance and unilaterally reduced it down to 20kg. To make it worse Customer Service is non existent - not contactable by phone, only by letter, which is too late to resolve the issue before our flight.
ProTrack's full review | 81 words | 1 comment added.
Review by
LadyC
on 2nd Mar 2008
User Rating : 0
Respect :
0
I will NEVER travel with Thomsons again. They ruined my valentines day. The staff are under trained and more bothered about commission than customers wants/needs!Lost over £200 re-booking holiday, was charged for branch mistake! When I went back - no managers or assistant managers in store, so wasted 7 hours going back, and parking costs. Not ONCE did I get an apology.
LadyC's full review | 96 words | 1 comment added.
Review by
Wayne Hasnip
on 28th Feb 2008
User Rating : 4
Respect :
0
I have been going on Thomson holiday twice a year since 2000. This has been the worst holiday I have been on and the level of service from Thomson has considerable deterioated in the last year.
I have been going on there Gold programme since 2002 and to say this is one of there flagship programme I am sorry to say that even this is not as good.
The entertainment team were so bad on most nights by the end of the show there was hardly anybody left in the ballroom.
Wake up Thomson and pull your s ...
Wayne Hasnip's full review | 203 words
Review by
Guest.
on 25th Feb 2008
User Rating : 9
Respect :
0
Always travel with Thomson. Been with them for thirty years. The staff are really helpful when you book a holiday and make everything so simple. We always use the Gold hotels which are brilliant. The entertainment is very good, some of the acts are better than the ones on television.
I wish there were more to choose from as we are having to visit the same ones twice. Really good that there are no young children at the Gold Hotels which makes the holidays perfect.
Their flights are nearly alw ...
Guest.'s full review | 123 words | 1 comment added.
Review by
Pewterbod
on 17th Feb 2008
User Rating : 3
Respect :
0
Excellent hotel and hotel staff. Very poor Thomson customer service. My wife and I booked a Thomson excursion whilst at the hotel. When it was not delivered we expected a full refund without any fuss. We were astonished when this was refused. We are still fighting for a full refund. A potentially excellent holiday totally ruined by the complete lack of Thomson Customer Service.
Pewterbod's full review | 64 words
Review by
marie hawkridge
on 12th Feb 2008
User Rating : 9
Respect :
0
This is the third visit to Nerja beautiful part of the Costa del Sol weather in January sunny and warm . We do like to vary our holiday destinations, but we will again go back to Nerja, plenty still to see and do.
marie hawkridge's full review | 65 words
