Thomson Holidays Reviews - www.thomson.co.uk

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1.9 / 5
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Summary

Thomson Holidays provides flights (for thomson fly, see thomsonfly.com), hotels, cruises, package holidays, villas, car hire, city breaks and ski holidays. Their holidays are further split by Premier Collection (4 & 5 star hotels), A la Carte Holidays, Gold Holidays (for couples), Small & Friendly Holidays, Sensatori Holidays (5 star luxury resorts), Platinum Holidays (Affordable luxury), Family Holidays and BeachClub Holidays (Sun, sports and spas).So for hotel reviews from Thomson you have come to the right place!


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Latest Reviews

★☆☆☆☆

“Want half a JOB done. Talk to TUI.”

Written on: 17/09/2017 by BeardyK (1 review written)

Booked a cruise and hotel with Thomson. For the second year(I wanted to think that the first year was a genuine mistake) I have booked a hotel with a bath(the lady likes a bath) and arrived to find that I do not have the suite I paid for. I could even forgive that, if it wasn't for Thomson refusing to even acknowledge that I booked it(even with photographic evidence to prove it). On the cruise part of our holiday we found ourselves dining with three other couples. All of whom had asked for a… Read Full Review

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★☆☆☆☆

“Appalling Staff”

Written on: 27/07/2017 by 253Clarke (1 review written)

I can't believe how much Thomson's have gone down hill. I have been in to my local shop to enquire about Visa's for cruises to Cuba. Firstly, I apologise so much for walking into the shop and making them actually doing some work. The 2 members of staff that were there gave me different answers and both said 'I think'. 'I think' isn't a good enough answer. They should have known the answer or at least found out the correct answer. I have also called their call centre on a number of occasions and… Read Full Review

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★☆☆☆☆

“Cannot check-in online”

Written on: 23/07/2017 by Oswaldtwistle (1 review written)

Booked a flight with Thomson. Tried to check-in online 6 days before flight. This is a copy & paste from their website..... 'If you’ve bought Select Your Seat or Extra Space, Extra Legroom or Premium Seats, you can check-in online from 14 days before your departure date - and if you haven’t done so already, you can choose your seat numbers. • All other flyers can check-in online from 7 days before departure and will be automatically allocated standard seats at this time -although they… Read Full Review

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★☆☆☆☆

“Horrible service, no reps at all”

Written on: 22/07/2017 by 263MacDonald (1 review written)

Booked us the wrong car, didn't give us acheck out time, no directions to our villa, no help from there reps whatsoever unless you are willing to give them extra money. 100% avoid booking with this shambles of a travel agent… Read Full Review

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★☆☆☆☆

“DO NOT BOOK A HOLIDAY WITH THIS COMPANY!!!”

Written on: 19/07/2017 by DeanBillington (1 review written)

Seriously go somewhere else, use a travel councellor, use anyone other than Thomson. We've paid over seven and half thousand pounds to Thomson at the Fort in Birmingham for our holiday to Disneyworld. I've had to doorstep them twice to find out basic information, because THEY WILL NOT ANSWER THE PHONE. They are only interested in sales, once they have your money, they are not bothered about dealing with you. I asked why they don't pick up the phone, and I was told that they are too busy… Read Full Review

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★☆☆☆☆

“awful customer relations”

Written on: 11/07/2017 by Abagailg259 (1 review written)

bo. HSVEok holiday nearly £5500. TRY TO RING RE BOOKING 2 HRS LATER STILL LISTENING TO RINGING TONE HAVE BOOKED BEFORE FLIGHT GREAT BUT TRANSFER FROM HELL. NEVER AGAIN= KYONI IN FUTURE… Read Full Review

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★★★★☆

“Hotel Istra, Croatia”

Written on: 04/07/2017 by geekxox (2 reviews written)

I have just come back from a holiday to Rovinj in Croatia. After having a really bad experience with Thomas Cook last year, I vowed to never use them again. This is my first time booking through Thomson and I must say, I really couldn't fault it. The travel agent was very friendly and we went in with no idea of where we wanted to go just what we wanted from our holiday and she really did deliver. Of course there is always room for improvement but overall I have had a fantastic holiday and the… Read Full Review

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★★★☆☆

“guayarmina princess costa adeje”

Written on: 20/06/2017

after 5 visits to this hotel,very disappointed standards have dropped greatly,cleaning around pool area and rooms leave a lot to be desired,also policy seem to be charge half boarders for everything,fridge hire 4 euros x 14days nearly cost of new fridge,safe 2.25 per day,wi fi 19 euros per week, clean towels 1.95 per change,seems to be subsiding fully inclusive guests.need to refurbish this hotel soon as possible as some rooms small… Read Full Review

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★☆☆☆☆

“bad customer pre travel service”

Written on: 17/06/2017

I have never experienced such bad service. Every e mail you send they reply with standard terms and conditions. If they ask you a question and you reply your e mail is then not again responded to for 72 hrs. I have always booked and been happy with the service over many years but having just been re directed on a repeated call to Africa from uk with call charges I am very despondent. They also don't appear to be up to datecwigh what is happening in their currently advertised hotels… Read Full Review

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★★★☆☆

“Fab holiday but disapointing jouney on the Dreamliner”

Written on: 17/06/2017 by Camdenw472 (1 review written)

We have just returned from Cuba 25-05-2017 - 08-06-2017. We stayed at the Grand memories Resort which was great and all the staff including the Thomson reps were amazing. We travelled as a group of nine age range 23-70 and haven't a single complaint except for the service on the Dreamliner. I'm sorry to say not all but the majority of staff were rude and unfriendly especially on the home bound journey. Getting even a drink of water was difficult let alone an alcoholic one. There was no choice… Read Full Review

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★☆☆☆☆

“Awful Customer Service”

Written on: 17/06/2017 by Robinson275 (1 review written)

Please please please do not trust these people with something as special as your wedding day. The staff are lovely when taking your money but will lie through their teeth and withhold important information only to be rude and unhelpful when problem arise. The phrase the customer is always right isn’t something that Thomson has heard of and the staff will do everything in their power to blame the customer in order not to part with any money. When we booked our wedding to Costa Rica we were… Read Full Review

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★☆☆☆☆

“If THEY mess up. it's YOUR problem!”

Written on: 16/06/2017

cant complain about the holiday itself.. it was actually grand once I got there. But thompson contacted me 2 days before departure to say there would be significant building works going on at hotel. I then spent an entire day on and off the phone to customer services trying to get the holiday swapped.. which they wouldn't do unless I made up the majority of the price difference (which was astronomical so close to the departure date). I argued that they should have known about the planned works… Read Full Review

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★★★★☆

“santa eulalia ibiza”

Written on: 02/06/2017 by 395Anderson (1 review written)

my husband and I just back from a week in santa eulalia. We stayed in the the Cala hotel. Beautiful hotel, well placed and staff really friendly and helpful. I would have no qualms in recommending this hotel and this part of Ibiza; very family orientated. Plenty of places to walk and explore. Please do not turn it into another S.Antoni!!… Read Full Review

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★☆☆☆☆

“If I could get a lower rating than 1 Star I would. I...”

Written on: 15/02/2017 by JulianaO'Brien (1 review written)

If I could get a lower rating than 1 Star I would. I booked a holiday to the Dominican and later found out I was pregnant and due to the zika virus couldn't go. We were told to change the holiday and it wouldn't cost us anything. (1st Lie) We had to pay £100 to change it which we reluctantly did - this then put us behind in our monthly bills (causing us stress - not good for a pregnant woman) I was then told I could change the holiday back to exactly the same as originally booked due to the… Read Full Review

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Beret1982's Comment

Written on: 27/04/2017

Blame yourself -u got pregnant- Nobodys fault ....read terms and conditions next time and use protection

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★☆☆☆☆

“Hayes & Jarvis & Thoaon Taylormade”

Written on: 11/02/2017 by Tanyag16 (1 review written)

We booked this holiay through Thosons who then used Hayes and Jarvis who then used Atkins and Spence in Sri lanka, no organisation is accepting responsibility for the errors. We flew to Sri Lanka on 9th January 2017 to be greeted at the airport by our driver. He then took us to the Hilton Hotel, Colombo. We discovered we were not booked in. We then went to a different Hilton, the one on our itinerary, only to find we were not booked in there either. It was suggested that we pay for a room and… Read Full Review

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★☆☆☆☆

“Big Disappointment”

Written on: 04/02/2017

Booked 14th January 2016 5 star Adult Only Luxury Hotel Cape Verde 2 bedroom and lounge top of the range with all that entailed for 2 weeks starting 29th December 2016. Paid £200 for extra leg room on flight. Discovered by accident in May that the hotel was not even built despite there being photos of rooms on website. Did some research and realised this hotel was not going to be ready until November (in reality was 17th December) I e mailed Thomson and was assured that my booking was secure… Read Full Review

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★☆☆☆☆

“still waiting for customer service to return call”

Written on: 21/12/2016 by GeorgeMcGee (1 review written)

I've booked a flight for this weekend 24th December been waiting for customer service to return call. As me and my partner have been separated by the seating arrangement on the return flight. I booked a flight to Vienna for her and that seems ok I've done a surprise flight to Jamaica and now she has informed me that she is very uncomfortable on the plane for such a long time if we can't get seated together then I will have to cancel I've toof customer services and said I will have to cancel… Read Full Review

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★★☆☆☆

“Hotel with ‘sea view’ – come on Thomson tell the...”

Written on: 15/12/2016 by spike666 (0 reviews written)

Thomson holiday to Lanzarote, La Isla El Y Mar holiday Nov 2016 I’d like to share my recent Thompson holiday experience so that others are fully aware of the accuracy of Thomson holiday descriptions and understand the likely ‘level of customer care’ that they can expect if there are any problems encountered. We booked a Thomson holiday at the Isla Y El Mar Lanzarote having taken the time to specifically select a suite with sea view (note described as ‘sea view’) For this… Read Full Review

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★★★★★

“flight to lapland saturday 3rd december 2016”

Written on: 10/12/2016

on Saturday 3rd December we had a family day trip to Lapland.the whole day was an amazing experience that we will never forget,but what made it great was the cabin crew that looked after us outbound and the same cabin crew on the return flight.they never stopped looking after us the whole time over 3 hours each way with nothing to much trouble.they built conversation with all the passengers and made it really special for all the children with games and entertainment.thankyou for making us feel… Read Full Review

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★☆☆☆☆

“No luggage for 54 hours in Cape Verde with 4 month old...”

Written on: 02/12/2016 by McDougallms360 (1 review written)

We have recently returned from 7 nights at the Melia Dunas resort in Sal, Cape Verde. We arrived into Sal on Monday 14 November. Our party comprised of myself, my husband and our 4-month old daughter. The holiday was our honeymoon but unfortunately, will be unforgettable for all the wrong reasons. Firstly, as the holiday was booked prior to the birth of our daughter, we could not provide full details for her until we had received her passport. Once the passport was received, we submitted… Read Full Review

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