About Southern Airways Express Southern Airways Express, a commuter airline that offers flights to more than twenty cities in the US's Southern and Mid-Atlantic States. There are four bases: one each in Baltimore (BWI), Memphis, Pittsburgh (PIT), Palm Beach (PBI), and Pittsburgh (PIT). The airline was launched in 2013. It has seen significant growth, with more than 100 daily flights operating under its own name and up to 1,500 weekly flights operated by its partner airline, Mokulele Airlines. Since the acquisition of Mokulele Airlines, the carrier has been in partnership with Mokulele Airlines. This acquisition allowed the airline to focus on Hawaii and offer a similar service in Hawaii, which is not available at smaller airports. The airline's growth has been driven by partnerships and airline acquisitions. Southern Airways Express also acquired Sun Air Express, which was an important milestone. It took on its routes as well as aircraft in 2016. 

We had 3 families all save for over 2 year for a holiday to florida. One Family on their quest lost their mother through Cancer. We flew on the anniversary of her death for obvious reasons. It was a very emotional flight out, As we were over the atlantic at the time of her passing. All went great flight was great and we were all there for each other. Our time in florida was fantastic with Plastic been stretched to its maximum. The whole holiday went as planned in fact even better with no problem. It wasn't till our last day when we phone to check in. Only to find that our per booked seat had be changed. We were told it was to balance out the plane. The 3 families were split up and sitting in all different areas. 4 upstairs, 2 to the middle 3 to the rear 14 seats in total. All round the plane. Our seat were all to be upstairs. because the last person that booked had to pay for premier seating. It was the only seating left. Therefore we pre booked all the seats upstairs so to be together. The seat we had on our return 4 of the T.V's didn't work so this meant that 4 of them were move even further. We went upstairs to find that our pre booked seat had been given to wait for it. 2 premium passengers that virgin had over book. so gave them 3 seats together so they could spread out on. So VIRGINS greed to fill their premium seating was so much they were prepare to move others. Would I travel with Virgin again.? Two of our party also work in travel, Will they recommend virgin.? Heartless & Greedy Virgin. Watch your small print. They can choose to move your pre booked seat at any time. For any reason. They said to us it was to balance the plane. We know better. But their agents choose to lie.

Virgin Gatwick to Orlando - flew Premium Economy. Upstairs at front next to toilets used by everyone on top deck ( including economy passengers) - queues in aisle at all times. Vegetarian food very poor and as always delivered 15 mins ahead of my husband's normal meal. Going home today from Las Vegas - really hope it is better. We fly long haul 4 or 5 times per year, usually with BA, but are unlikely to select Virgin in the future.

We flew with Virgin Active from Johannesburg to London and back recently. The flights were on time and the staff were very friendly. The seat spacing in economy class was also not too bad. However, we sat at the back of the airplane when we returned. With dinner there was no vegetarian meals left. In the morning about 10 rows of people at the back did not get any warm breakfasts because it was finished. So try to sit to the front of the airplane to ensure you get meals.

We flew from SFO to LHR, the airport staff were so rude. Seems they act like you're on free flight that they can be bossy. The seats are so narrow, I read this complain but I would like to try this airline for the first time. Yes, bad comments on seat are correct. The foods are Ok and they have a consolation give away. Going back from LHR to SFO, the airlines staff were not so helpful when we asked about check in. She said, that we need to check in the designated computer by ourselves. We tried but computer is not cooperating. Luckily, there's one staff - Audrey, who offered help and tried to check us in but again the computer was in a mess. She called her Manager and help us and referred us to another check in counter. I appreciate Audrey who tried to help us. If you're in London and so much tense as there's problem on the way from taxi and traffic and when you've reached the airport - computer is not cooperating. What about those passengers who don't know how to use the computer and staff were so snobbish. Anyhow, with this Airbus flight, we were offered foods, sweets, drinks and it's a lot. I guess, a consolation for all the troubles we had during check in. This time our seat is much better than our outbound flight. If you will ask me to try again this flight, never again. As a consumer, we are expecting to be treated as a human specially the ticket price is not cheap. If only Virgin Atlantic will let their staff attend a better customer service and changed their ways, may be YES. But no it's not recommendable at all!

I've been traveling with virgin for many years i cant rembered traveling with any other airline. There is changes over the pass years with the delays and the plane it self But i love the staff i won't complain about the food i think it is ok. Richard brandson please try and re decorate some of the cabin also the toilets.please change the seats covers to red they look extremely horrible with blue and red. I am traveling with virgin this summer and im looking forward.

fun exciting had fun it was an okay experience, i would recommend. took long to get seen but was enjoyable after getting past this process

Flew on va from manchester to orlando, check in went sm oothly and all the va staff seemed really nice. Got there abit earlier to get better seats, and better seats we got. Food was nice, entertainment was good. however, air stewerds where abit snobby, my little sister isnt a good flyer and was feeling unwell, when a steward saw her being sick she just looked at her in disgust and walked off, offering no help on concern. Apart from that everything else was fine.

The seats are getting a bit tired. Had the worst return flight for seat comfort. My legs and back are still giving me trouble 24hrs later Seat 72k avoid it!

Flight out, sitting upstairs on a 747, was excellent apart from the dreadful food. Staff were friendly and helpful. Good legroom and comfortable seats. However, flight home was on a single-decker (an airbus?) and was awful, despite the plane being relatively new. The legroom was awful, especially when passengers in front reclined seats. Also, Virgin have now divided the economy cabin so that the middle row of 4 seats is old-fashioned economy, but the outer two seats (window and next) are subject to a $50 premium. When we boarded in Boston we were told that passengers moving to empty side seats (and there were plenty of these) would be made to pay a $50 penalty, hardly good PR at the start of a flight! Food on the way home was again awful (why bother with the food if it's going to be this bad?). My other gripe was a really snooty stewardess who seemed to think that she was superior to her passengers - no dear, you are a waitress in the sky, not a brain surgeon - get a life! Overall, the hype surrounding this company is unjustified. I would fly with them again, but only if they were much cheaper than some of their rivals

I have to concur with some of the negative comments from Virgin Atlantic customers on this website. We recently flew with them to Las Vegas then returned with them from San Francisco.On the way over we found the seats cramped and very uncomfortable,both had numb bums after 8 hours into a ten hour flight. We found the seats on our domestic flight with US Airways Express were much more comfortable.

Food on both flights was of low quality and only eaten out of hunger really. The trolley dollies were ok overall, not curt or snappy. The red eye crew dimmed the lights, obviously to keep the passengers quiet so they could grab a rest?

The planes are knackered old 747-400 series and have seen much better days.
No anouncements from the flight crew on the way back, they left the cabin service manager to keep us updated.

The IFE had to be rebooted after a couple of hours due to failings on individual seats.This took about 40 minutes and was "only fair" according to the service manager.Inconvenient if you are half-way through watching your chosen movie though!

Because of our experience on the way over we opted to pay an extra $50 each to buy extra legroom seats. This turned out to be worth the money. We could stretch our legs out fully and did not feel our space was being invaded as much when the passengers in front reclined their seats.

We still went a bit stir crazy at the end of the flight though as we were in a stack waiting to land at LHR. An extra 30 mins but we just wanted to get off the plane by then.

For a long haul flight i would not recommend Virgin Atlantic at all and we are determined to avoid them at all cost the next time we cross the pond.

It seems to me that because Branson is a billionaire he really doesn't give a monkeys!

Aside from the above comments we had a wonderful honeymoon in Vegas and San Francisco.

We were about 15min early, which was good for a Boeing 747. The staff on boarding were a bit rude, not child friendly. Apparently they were back up crew and the safety video did not exist, it was just a women on a loud speaker. BOOK your seats on the virgin website for free because it's worth it! We were over the Atlantic ocean now, so we had food, but before this my tv was broken and the attendant said it could take up to 20min. Food was chewy, just like airline food, and on the way back it was even WORSE!!! We had one of the older 747-400 on the way back and could not play games and the plane had seen better flying days. Food on the flight back was, cold beagles with plastic cheese.

Had returned from a holiday with Thomson Airways where I had extra leg room and was surprised to notice that Virgin Ecomony, although a Schedule flight, was cramped and uncomfortable. Drinks and lunch were served within the hour. Some passengers on the flight were extremely rowdy and the cabin crew did nothing about this so no chance of a nap. After about 4 hours I went to get a drink only to be told that they were serving any more alcohol. This was unfair because the rowdy lot were continually going up for drinks. Have flown with virgin before and this time was by far the worst. Flight left over an hour late on our return.

I made my first ever transatlantic flight recently. Overall I liked the service and am fairly likely to go with them next time, as the reviews for the various alternatives with better flight times appear to just be BA, the US carriers getting a consistent panning. Of course, it is not Virgin Atlantic's fault about the time slots, they're taking what they are allowed to have.
I did find the staff variable. I had a vegetarian meal which didn't have the cheese and crackers that everyone else had so I asked for them. They started offering me another meal as well and saying that I must still be hungry and they could give me another meal - I didn't want another meal and found that embarrassing as other passengers were already glaring when I got my meal immediately and they had to wait (we were delayed for 2 hours due to a fuel issue at Heathrow, again this is not Virgin Atlantic's fault).
Coming home I started to feel ill at the gate. I looked pretty rough by the time I got onboard. However the majority of the staff were cheerful if not in a great deal of evidence most of the time.
So do I go with them again? Well the entertainment is the best out there by far but they don't change it very often so maybe I might not be so swayed by it next time.