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Picture courtesy of GH. Smith.
| Flight on time? | 7.2/10   |
|---|---|
| Customer service | 6.2/10 |
| Comfort on flight | 5.5/10 |
| Quality of food | 5.7/10 |
| Value for Money | 5.7/10 |
| Reviewer Rating | 5.9/10 |
| Overall Rating | 5.9/10 |
Full review by
Guest.
on 8th May 2008
User Rating : 2
Respect :
0
Good Points: Less and less as time goes by
Bad Points: More and more - things are beginning to look threadbare
General comments: I travel a lot with my partner who is a Virgin gold card member and has been for years. Over the past year and always in Upper Class I have noticed worsening quality in the clubhouses (dirty ones in South Africa, bad food in Heathrow) - certainly compared to Emirates first class lounges virgin is looking thin. Flight check in is at best ho hum and surlier each time. If check in staff do not like their job they should leave but I won't be paying 4-5 digit fares for surly staff. Again Emirates are amazing regarding service and attention to detail. Very very sad as I always used to look forward to virgin flights but no longer - what's more they just misplaced 18000 of my points so had 2 hours on the phone again. Not good - I am finding other airlines to fly with. Virgin are taking advantage of the sheer awfulness of BA to cut corners.
Guest.'s review and ratings | 175 words
Review by
dbyrne
on 24th Apr 2008
User Rating : 7
Respect :
0
Gatwick to Orlando 27/03/08 11.15. PREM ECON. Kids really upset no backpacks. Attendant sorry we will take name later. Did not. My entertainment consul would not work properly. Could not access games and limited amount of films attendant said I will re-set. 45 mins later did re-set work it did not all I got was sorry cant do anything else. All other aspects of flight and service were fine. Return flight 14/04/08 PREM ECON. 2 hr delay told we were going to board all got up to board then told plan ...
dbyrne's full review | 170 words
Review by
Guest.
on 23rd Apr 2008
User Rating : 2
Respect :
0
In flight entertainment is good especially if you are travelling with kids. Also, the food was better than most other airlines. Check in desks!!!!!! Especially on the way back from San Francisco to UK. The staff are surly and unhelpful, checking in single passengers before families with children! The seats in economy are cramped and very uncomfortable for an 11 hour flight. I will not be travelling with Virgin again. Even though the fares are cheap, it is not worth the hassle. They really need ...
Guest.'s full review | 91 words
Review by
stuffer
on 7th Apr 2008
User Rating : 0
Respect :
0
Officially the worst airline I've flown on - and that says something given my experiences of flying in Asia.Flights LHR-DXB return in economy. Food awful, only 1 drink in 7hrs, coffee & a muffin for breakfast. Seats are hard and uncomfortable, staff couldn't care less about the passengers.I will NEVER use this airline again.
stuffer's full review | 66 words
Review by
William Read
on 7th Apr 2008
User Rating : 6
Respect :
0
My first trip with Virgin Atlantic for many years, flying from LGW to Havana, Cuba. The jumbo jet was well maintained, and the flights were reasonably on schedule. However, in flight service was very mixed. Outbound a flight attendant offered to hang my suit jacket in a wardrobe during the flight, and a selection of newspapers were available to all passengers on enterting the aircraft. On the return flight, I was brusquely told that I had to put my suit jacket in the overheard locker (despite my ...
William Read's full review | 133 words
Review by
daborg06
on 7th Apr 2008
User Rating : 4
Respect :
0
I fly Virgin regularly, in all classes on several routes. Upper Class is great, good food, decent lounge, attentive staff and the bar/massage makes it stand out from other business class cabins.
But, when I have to pay my own money and travel in economy, I am always massively disappointed. Rude, unhelpful ground staff, frequently delayed flights and worst, in my experience the in flight entertainment is faulty at least one flight in 3. The cabin crew slow often taking an hour to clear the trays ...
daborg06's full review | 195 words
Review by
becca583
on 1st Apr 2008
User Rating : 9
Respect :
0
We paid £303 cheapest I have ever found for any American flight and even cheaper to Europe! We arrived at Gatwick the night before to check in luggage, which was BRILLIANT! I would definitely recommend doing. Then we arrived at Gatwick in the morning for the 11.15 flight, it left a bit late by 20 mins but there was a lot of flights leaving at the same times.. The plane on the way there was a 747-400 and the entertainment was not so good, you could only watch a movie when it started, so whe ...
becca583's full review | 332 words
Review by
The Fogster
on 16th Mar 2008
User Rating : 1
Respect :
0
Date of Flights 23 Feb 2008 Gatwick to Las Vegas outbound.
General points = late departure and condition of aircraft was very tatty.
Return Flight 29 Feb 2008 Las Vegas to Gatwick inbound.
General points = late departure and alcoholic drinks ran out less that an hour after the this plane took off. Entertainment system did not work properly and approximately half the plane had no entertainment at all!
Extremely poor service. Trays not cleared after 1 hour? when we finally did get something to ea ...
The Fogster's full review | 460 words
Review by
Guest.
on 5th Mar 2008
User Rating : 2
Respect :
0
I have flown virgin many times - but if they want to keep their customers they should wake up and make it slightly more comfortable. (more leg room is a must and it shouldn't just be for people who have pots of money )
Guest.'s full review | 64 words
Review by
suzann50
on 24th Feb 2008
User Rating : 10
Respect :
0
I have been on a virgin flight twice now and have found them great. I have developed a fear of flying which I don't understand and they were great with me first class especially if you have kids which I have 4 children they loved virgin and I have flown with many carriers and my children love them the best they have a way of making them feel special and I flew in economy by the way . I would most definitely fly with them again I flew from lgw-mco and even though both ways they had a delay of 30 ...
suzann50's full review | 128 words
Review by
cigaraficionado
on 22nd Feb 2008
User Rating : 5
Respect :
0
Having flown with Virgin on many occasions to the Caribbean I had expected better but after them changing the day for our flight once already the flight was then delayed for take off. Over the years their service to the Caribbean seems to be losing it's shine and when you consider the extra cost of Virgin, we expected better. This time was a flight to Antigua but have flown before to St Lucia, Cuba and Barbados
cigaraficionado's full review | 97 words
Review by
sarahemma
on 4th Feb 2008
User Rating : 6
Respect :
0
I enjoyed Virgins flight but on leaving the plane had to commit the cardinal sin of eating at McDonalds as we were so hungry . The brownie was the size of a small post-it note and lunch had been 8 1/2 hours ago - I would expect 2 meals in that length of flight particularly when boarding just before lunchtime
sarahemma's full review | 75 words
Review by
ianux48
on 23rd Jan 2008
User Rating : 8
Respect :
0
I flew LHR to San Francisco, It was the first time i had flown Virgin, having always used BA in the past. I was very happy with the overall experience, its hard to find anything to fault really, The cabin staff seemed to be a lot more laid back that those on BA ()and a lot yonger) while still being professional and attentive.
ianux48's full review | 85 words
Review by
koaladevil
on 13th Jan 2008
User Rating : 10
Respect :
0
i had the good fortune to be transferred to virgin atlantic from air china. the flight was on time, cabin was comfortable (only grumble would be limited leg room), food was good, staff were courteous and attentive, in-flight entertainment was excelent with good range of latest films and tv progs. would def use virgin atlantic again.
koaladevil's full review | 64 words
Review by
chunx
on 4th Jan 2008
User Rating : 10
Respect :
0
Good airline, much better than the cheaper airlines to Orlando (such as excel airways, thomsonfly etc). Service is much better and you definitely get what you pay for.
chunx's full review | 84 words
Review by
weesteev
on 2nd Jan 2008
User Rating : 9
Respect :
0
I flew on the first flight to Mauritius with Virgin Atlantic and the flights were excellent. For a "Virgin" virgin service (bad pun i know) it was well organized and ran ahead of schedule on the outbound flight which was a nice surprise. The airport in Mauritius was a bit overwhelmed by the new flight and operator but the airport is poorly equipped as it is so not really Virgins fault, and not a major issue either. The staff on board the flights and at the check in desk were very polite and as w ...
weesteev's full review | 330 words
Review by
Gary Welsh
on 11th Nov 2007
User Rating : 10
Respect :
0
If you ever think about flying to Florida then you must seriously consider this airline! Flights were on time, inflight entertainment was great, overall very comfortable.
Gary Welsh's full review | 29 words
Review by
PDCMAN
on 11th Oct 2007
User Rating : 8
Respect :
0
Virgin Atlantic have an excellent check in facility if you use the online check in. No wait, just drop off the bags and walk through. Frankly the best I have come across. Staff are generally excellent, food very acceptable and a good range of inflight entertainment complete with goodie bag. Half hour delay on take off but landed on time. Seats are not very comfortable iIm afraid, a bit more padding on the seat will help! Leg room is ok, but width a bit narrow. Noisy at the rear of the aircraft d ...
PDCMAN's full review | 118 words
Review by
delshad
on 19th Sep 2007
User Rating : 10
Respect :
0
The food on board the flight was fantastic. I am normally so used to the 'drab' and tasteless airline food that I was pleasantly surprised to get gourmet quality. Their attendants are really well trained.
The most important aspect however is the fact that the flight was on time. They took off on time and landed 10 minutes early! I guess on a long haul flight that really makes a big difference.
Their website offers a number of facilities to check in and choose seats online. This is really ...
delshad's full review | 176 words
Review by
nssrac
on 30th Aug 2007
User Rating : 2
Respect :
0
Virgin Atlantic, Premium Economy flight to Orlando July 9th 2007.
I attach the following email which I sent to Virgin Holidays (and I am informed was forwarded to Virgin Atlantic) and is self explanatory. I am a disabled traveller and always plan at least six months or more in advance to avoid unnecessary problems. The customer services department at Virgin Holidays who deal with disabled travellers are beyond reproach and went out of there way to make sure that all doctors letters/fit to fly w ...
nssrac's full review | 1027 words
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