Virgin Atlantic Airways Reviews
Latest Reviews
★★★★☆
“Much better than BA”
Written on: 13/05/2013
I took Virgins new domestic shuttle service from Heathrow to Edinburgh recently and was very impressed with the service. You got a complimentary Sandwich and drink, and the flight arrived 25 minutes early. Conversely we came back later in the day with BA via Glasgow and were delayed leaving the airport by over two hours. (read more)
★☆☆☆☆
“Hell in the Sky!”
Written on: 05/05/2013 by paulfk
From the word go the Virgin experience can only have the word 'awful' behind it! I used my air miles to book a flight from Heathrow to LAX, only to find out two days later I could have saved 25% of the air miles via an e-mail sent by the Virgin frequent flyer club. In order to save the 25%, I lost one day of my holiday and it cost me Fifty pounds in order to rearrange the travel date. My wife and I were both charged three hundred and fifty eight pounds tax for a ten hour flight which I... (read more)
★☆☆☆☆
“Worst Flight from start to finish”
Written on: 01/05/2013
Travelled as a group costing over £10K and have had better flights from budget airlines. Shocking check-in exprience-the woman barked orders at us like it was an army camp. Where to begin with the flight itself, No kids pack (4 year old tantrum controlled) Flight meal was incorrect, cabin crew's only concern was making us feel like the mistake was ours. They run out of alcohol, pepsi and narrowly avoided running out of orange juice by watering it down (disgusting)Duty Free was processed... (read more)
★★★★★
“Way way to fly across the Atlantic with children”
Written on: 12/04/2013 by Rennie123 (3 reviews written)
Have used Virgin to fly to the Caribbean a few times and Florida - definitely my favourite over other experiences with charter and with BA and American. Most of all is the service and enjoyment for the children - I have travelled with mine since 11 weeks old and now age 5 and 8. Love the bag and goodies when they board, love the entertainment seat back, love the service they get from the crew, enjoy the food (mostly the ice cream and snacks runs!). My daughter was awarded a limited edition... (read more)
★★★★★
“Fantastic flight and airport service”
Written on: 10/04/2013 by groovygrannie68 (1 review written)
I visit a friend in up state new York as much as I can when I have saved enough for my fare. I ALWAYS fly with Virgin Atlantic. for me the whole experience from the person on the phone at bookings, airport staff and my experience on board is 100 p cent. I have just returned after another trip on flight VS 18 the staff couldnt have been more attentive as usual, food great, it was a first time trip for one member of my family and they made sure that she was well cared for. Even at Newark... (read more)
★★★★★
“Consistently excellent”
Written on: 09/04/2013 by Jennie.G
Flown 1st class lots of times with VA LHR-US & Japan always fantastic service from start to finish. LHR lounge is stunning. Great food in lounge as well as on board. Flat bed & IFE perfect every flight. All Virgin crew friendly, professional, helpful - nothing too much trouble. Great job Sir Richard!! (read more)
★☆☆☆☆
“Expired Miles - They do not care”
Written on: 16/03/2013
Without any notice or statement from the flying club, my miles expired by one day. When I wrote them to reinstate it, by making a purchase with their partner agents, I was told to "buy more miles" and we'll reinstate your account. How sick is this!? (read more)
★☆☆☆☆
“Worst frequent flyer points awards”
Written on: 16/03/2013
We have been on three round the world ticket flights, with a variety of airlines. In every case we have been awarded with the full miles for each flight, except with Virgin Atlantic, where we only obtained 1/2 mile travelled. We were even booked on an Air New Zealand flight, that was on a code share with Virgin Atlantic, instead of getting award miles through Air New Zealand they were hijacked by Virgin Atlantic and as a result we only got half miles again! (read more)
★★★★★
“complaint”
Written on: 04/03/2013
made a complaint about my flight and va got straight back to me expressing their apologies. Really good procedure. when i ran to follow it up got straight through to an agent and they couldnt help so put me through to who could. Amazing service (read more)
★☆☆☆☆
“Worst flight ever!”
Written on: 01/02/2013 by marcuspaul
Flew with Virgin atlantic december 2011 to orlando visiting our son, thought Virgin was good choice our wrong we were, seats booked were change several times only to find on boarding the aircraft was half empty and we had our original seating, food was very disappointing,very poor it had certainly deteriorated, the bar was closed way before end of flight and no one was informed, we are not big drinkers at all but has they do not have cream I like to have a little Baily's in my coffee (this... (read more)
See next 10 reviews
Showing 1 - 10 of 318 Reviews
★★★★☆
“Fly away with Virgin”
Written on: 30/01/2013
The best flight I had with back VA in 2003 to Orlando, Florida from Gatwick, London and back. Worth every penny, they have the very best pilots, all highly skilled in their flying experience. The flight crew who served us, were extremely professional in their manners in dealing with the public. Legroom was exceptional. Top marks to Virgin Atlantic. Best airline to fly with. The only thing I'll complain about, was the lack of a window seat that was ordered (possibly too late) on my return... (read more)
★☆☆☆☆
“How to lose customers and hurt people”
Written on: 21/01/2013
'I want to tell you a story', was the famous opening line that Max Bygraves used to start his stage performance. Today, I beg your indulgence as I relate a very up-to-date one about how Virgin Atlantic Airways, treats its passengers. All I now relate, is true. My son, a resident of the USA (and an ex airline pilot) bought a return (economy) ticket priced $1500 for flights with 'Virgin' Miami/London/Miami, arriving London on Thursday 17th January and returning on Monday 21st January.... (read more)
Arubatra's Comment
Written on: 16/02/2013
We had a similar experience and I have to agree, staff was not only incompetent but highly rude, ruined our holiday, overcharged us to rebook. Shame on Virgin, never ever!!!!!!
Reply to this comment
Mark A Lomas's Comment
Written on: 10/03/2013
I agree entirely, we flew to Orlando in October 2010 and it was at best ok. We went again in October 2011 and it was one of the worst flights ever. The food was total rubbish, so bad that i would not have let my dog eat it. Guess who we didnt go with in 2012 and guess who we won't be going with in 2013. I just will not fly with them again.
Reply to this comment
★★☆☆☆
“More 'Downs' than 'Ups'”
Written on: 12/01/2013
In 1984, along with many other citizens, my wife and I applauded Richard Branson for his bravery in creating Virgin Airlines and his determination and stubbornness in fighting the might of British Airways. We bought two tickets for the first available flight after that, to show our support. He started with a Bang! and that 'Bang' worked its magic. His aircraft were crossing the Atlantic mostly full (or at least with high load capacity) and the Company flourished. As the years went by our... (read more)
Nigelace's Comment
Written on: 21/01/2013
I'm glad it is not just me thinking, why have Virgin gone downhill in the last 2-3 years.
At one time I thought they were great airline but now I often have very negative feelings towards them.
I do not understand why there is such an attitude of we couldn't care unless they really are trying to go out of business within 5 years!
Do they really believe the merger with Delta will bring about any welcome changes?
Will things start to improve when they get their new CEO; we can only hope so?
I feel that nowadays even the Upper Class passengers are being treated with contempt so I feel sorry for the 300+ others at the back of the aircraft.
Virgin want you to use their website rather than speak to a human and yet the site is so out of date in some areas and sadly lacking in others they should be ashamed to be associated with such an amateurish attempt to modernise it.
So Richard if you really care; please fix things quickly, before it is too late and your loyal customers decide to fly with your competitors.
We might even have to if there is no direct flight to Cape Town any longer!
Reply to this comment
★☆☆☆☆
“Delay tatic in Missing Flight. Money Making - Reap-off ”
Written on: 12/01/2013
There is no sence of direction for the first time visitor to london or a first time flyer. Every country is different so Customer Service should redirect and be helpful but not in London Heathrow. Heading to the US with the last flight from Heathrow Airport. This is my first visit to London, There was a very long line filled with crowded customers waiting to be checked out prior weighing my luggage. There was no customer service to pitch in notifying that the flight from heathrow to US will... (read more)
★★★★★
“Simply superb!”
Written on: 11/01/2013 by dangrainger (6 reviews written)
I have the fortune of using Virgin Atlantic Upper Class for flights to and from LA with work...and all I can say is "wow". From check-in to arrival nothing is too much. Whether it's the desk staff, the clubhouse staff, the in-flight staff....all of them treat you like royalty. Quite simply top class customer service... (read more)
★☆☆☆☆
“Extreme Poor Flight Services”
Written on: 10/01/2013
Shanghai to London on 20th December 2012, return on 6th January 2013. I'm satisfied with the services on 20/12/2012 from Shanghai to London which all of crew members are westerners although the meals is under average. I am very disappointed and totally bad experiences on the flight from London to Shanghai (VS250) on 06/01/2013. I do believe the airlines management have not train your staff to be stereotype toward customer, but unfortunately I was treated badly by the Chinese crew member but... (read more)
★★☆☆☆
“What Has Happened?”
Written on: 04/01/2013
We have been regular customers of Virgin for many years, but over the last 2 years the Virgin "experience" has progressively deteriorated, unless you are able to get Premium Economy tickets. More recent flights to Florida and Carribean in Economy have been poor. Gone are the free packs (blindfolds, toothpaste, socks, etc), no drinks before dinner (or after!), truly inedible food and tired planes. On flight to Antigua (Dec), it was so cold at the back of Economy it was ridiculous, back... (read more)
★★★☆☆
“The Flight”
Written on: 25/11/2012 by judithevans30 (1 review written)
You’ve seen the advert..don’t be taken in. I have always wanted to fly Virgin, thought it was the best but the service is second rate. I dare to ask for a second cup of coffee with the very very inadequate breakfast, which consisted of a cereal bar. Eventually I got up and asked, they will be round for seconds, again I waited and had to ask. I spoke to the Team Leader who was very defensive but did make me a cup of coffee. I pressed my service button and waited half an hour, when she... (read more)
★★☆☆☆
“not worth paying upgrade as far as we were concerned ”
Written on: 23/11/2012
We paid for premium economy to Delhi on Virgin and tried to get upgrade to first with our points but were unable because we bought our ticket in a different classification, basically not the full ticket price, which was around £860 per person anyway, but not enough even though we had points to upgrade,so our points sit unused. Food in premium not great, also srsts on flight uncomfortable. On return flight our cabin wad full of people who booked in first as there was no first class as they... (read more)
★★☆☆☆
“Virgin in Decline”
Written on: 22/11/2012
Have to agree with previous posts that Virgin Atlantic is not what it was. On a recent flight from USA West Coast in Premium Economy we thought the width and spacing of the seats was good but disappointed with the space reduction when the person in front reclines their seat. Virgin did not even serve pre dinner drinks,they want you to have a quick dinner and then off to sleep!To top it all they didn't even respond to the flight attendant call button. (read more)
See next 10 reviews
Showing 11 - 20 of 318 Reviews
★☆☆☆☆
“Never Again Virgin”
Written on: 21/11/2012
Rude, lazy cabin crew. Food terrible...that's if you're lucky (or unlucky) enough to get any. Seats cramped and uncomfortable. Flew for over 7 hours from Orlando to Manchester with just what felt like a wooden board to lean against, the plane was that old and tatty that any padding in the seat was non existent. Can only describe Virgin as the "Ryanair" of the Atlantic. Would rather pay the extra and fly with a company that treats you as if you're human. Does Richard Branson actually read any... (read more)
★☆☆☆☆
“What's happened to there crew?”
Written on: 07/11/2012
Virgin your standards have gone down. The cabin crew just can't be bothered , inflight entertainment not working the whole control pad wouldn't work broken chair, so couldn't watch tv or read as it was a night flight. When I spoke to steward all I got was "I'm not an engineer, this plane is waiting for a refit" then walked off. Came back and offered me a DVD player handing me a movie list which I couldn't read as it was dark!! when he returned again he shone his torch so I could pick... (read more)
★☆☆☆☆
“The difference between UK to USA and USA to UK”
Written on: 06/11/2012
Flew on 24 oct from Heathrow to JFK on virgin Atlantic long haul Boarding card printed straight forward 2 hours before flight. Generally good service and extremely helpful staff. Are they always like this at Heathrow ? Trip took 6 and half hours great 1/2 hour early you would think. No no no. Got to immigration with just people on our aeroplane. The efficiency of the Americans plummeted to zero. Immigration took 2 hours and we were standing all that time after this long flight. What... (read more)
★☆☆☆☆
“oh truly awful indeed! ”
Written on: 26/10/2012
Just flown back from Orlando . . 9 you'd on an airbus! It was like being ina shoebox - these planes should not be used on long haul flights! Service was awful in economy but noticeably different for premier passengers. I appreciate there needs to be a difference but it should not be so bad in economy - we still paid a lot of money. Food was terrible. Reduced to two options as third run out, drinks run out, barely any duty free stock, staff reduced by one so service and temperament left a ... (read more)
Gwalk's Comment
Written on: 07/11/2012
As much as I don't want to agree with this I have to. We were on the airbus on the way out on 21st October . They also ran out of options on food and we were not even offered snacks as they had run out as they had to look after premium and can't be expected to bring on enough for everyone (their words not mine).
On the way back we were on the usual plane but both mine and my wife's screens were not working despite being told it will because it is all high tech now. Well nothing for the whole flight and despite being promised a dvd player as an alternative thy never arrived. There were two spare seats a few rows ahead of us in the middle section which we were told we could not have as they were reserved. Now ,bearing in mind that these seats were empty due to a family having to get off five minutes before we were due to leave confused me as I was not expecting them to jump back on over New York . We asked if they were either going to get us the DVDs or let us sit there.in the end they did let us it there but it was so cramped with no leg room it was just awful and I appreciated thevwindowcseatscwere the better option even without entertainment. .
In the end not a great experience and really changed my mind on virgin being the number one airline to Orlando .
Reply to this comment
★☆☆☆☆
“Worst airline ever”
Written on: 23/10/2012
Having flown on a number of airlines, Virgin is by far the worst!! The service is terrible having to constantly ask for water, most the time with air crew walking off to collect it and forgetting ! I asked for a diary free and gluten free meal to which I received cheese pasta and a milk biscuit for breakfast ! I couldn't eat anything for the whole flight as there were no replacement ! Air crew are very un helpful and spent most of both flights asleep , including one male staff member... (read more)
★☆☆☆☆
“Lower your expectations”
Written on: 17/10/2012
While I'm sure the 'Rock Stars' in Upper Class were having a great time, the plebs in steerage, who paid a months wages for the flights, were made to feel as if they were lucky to be on the plane at all. The Cabin crew were terrifying, psychotic false smiles did nothing to hide their contemptuous rage. Twenty minutes after eating finishing my 'food', which balanced precariously on a broken tray, I was finally and reluctantly offered a drink. Two minutes after that I was being huffed at... (read more)
★★☆☆☆
“Not a patch on the old days”
Written on: 15/10/2012
We have been loyal Virgin customers for years, travelling to various places in the US, and over the past ten or so have travelled Upper Class only. Unfortunately, it's nowhere near as good as it used to be. Virgin used to be the 'go-to' airline for us because their staff were friendly yet professional, nothing was too much trouble and the amenities on board, as well as the suites were excellent. Roll forward to the recession and things have consistently gone downhill. The number of... (read more)
★☆☆☆☆
“Truly Awful ”
Written on: 15/10/2012
Rude and arrogant staff who looked stressed and fed up and who certainly did not care about the customers! Heard one male flight attendant call two people “f***ing W*****s behind their backs! Customers were so neglected that they were going to the kitchen area and getting themselves drinks! Air con not working properly, entertainment not working at all for the whole flight! Oh and in my seat along with about 6 others, our lights were not working! Not great on a night-time flight when they... (read more)
★★☆☆☆
“Service Quality has declined”
Written on: 05/10/2012
We travelled out to LAX from LHR on Virgin Atlantic in Premium Economy on an Airbus - the cabin seemed much smaller than the equivalent on a 747 and none of the in-flight entertainment sets on our row were working. The plane was full so we couldn't move seats.
On the way back our party of 4 were not sat together, check in at LAX was dismal and just not interested. Space on board very poor if passenger in front reclines their seat - felt very claustrophobic and crushed. We have flown with...
(read more)
Jumperdc's Comment
Written on: 11/11/2012
Couldn't agree more, we've just flown back from Sydney in a Virgin Airbus and noticeably less Premium economy legroom than the previous 747s we've flown in! Also agree with other comments re aircrew attitude.... As we were entering the aircraft, an elderly lady dropped her boarding card, the female attendant said that she was unable to pick it up as she had bad ribs...... Makes you wonder how she would manage in an emergency!! Wake up Virgin - you are only as good as the passengers you can attract and keep!
Reply to this comment
★★★☆☆
“No breakfast”
Written on: 22/08/2012
We flew with Virgin Active from Johannesburg to London and back recently. The flights were on time and the staff were very friendly. The seat spacing in economy class was also not too bad. However, we sat at the back of the airplane when we returned. With dinner there was no vegetarian meals left. In the morning about 10 rows of people at the back did not get any warm breakfasts because it was finished. So try to sit to the front of the airplane to ensure you get meals. (read more)
See next 10 reviews
Showing 21 - 30 of 318 Reviews
★☆☆☆☆
“Pre booking of seats”
Written on: 14/08/2012
Virgin Atlantic are unable to offer any pre booking of their air line seats on all flights departing after 1st Nov 2012. You can only book seats 24 hours before departure , very unsatisfactory. (read more)
Lordfalmouth's Comment
Written on: 09/01/2013
Not correct, I have pre booked for 14th Jan 2013.
Reply to this comment
★★★★★
“Best Airline”
Written on: 07/08/2012
Great service, great food, great choice of drinks, the new 747 planes have individual programming on their screens (which means you don't have to wait for a movie to start or miss the beginning of a movie) with a huge selection of movies and music albums. Great staff too, though you may get the odd grumpy stewardess (human nature I suppose). My favourite airline! I wish they flew within Europe because I would fly Virgin all the time. Only thing is it can be quite expensive, but I personally... (read more)
Rsdandy's Comment
Written on: 21/08/2012
we used virgin to Florida,about 2/3 weeks ago we booked back seats so 83 year old mother in law could get to loos quickley.we got told meals were served from front to back we had to have what was left, we where not told this on booking. Should we have had a discount? will NOT travel with virgin again Branson is to far removed from his companys in my opinion.
Reply to this comment
★★★☆☆
“GOOD FLIGHT WITH BAD STAFF (NOT ALL THOUGH)”
Written on: 07/08/2012
We flew from SFO to LHR, the airport staff were so rude. Seems they act like you're on free flight that they can be bossy. The seats are so narrow, I read this complain but I would like to try this airline for the first time. Yes, bad comments on seat are correct. The foods are Ok and they have a consolation give away. Going back from LHR to SFO, the airlines staff were not so helpful when we asked about check in. She said, that we need to check in the designated computer by ourselves.... (read more)
★★★★☆
“Favourite all-time airline! Service though has...”
Written on: 30/06/2012 by jordanchris (2 reviews written)
Favourite all-time airline! Service though has definitely decreased since the economic down-turn. Still the best flat beds in Business though! Currently price comparison with BA is not good though so I've been forced to change my allegiance for Far Eastern trips. Here's hoping the fares will come back into line. (read more)
★★★☆☆
“virgin staff they are lovely ”
Written on: 29/06/2012
I've been traveling with virgin for many years i cant rembered traveling with any other airline. There is changes over the pass years with the delays and the plane it self But i love the staff i won't complain about the food i think it is ok. Richard brandson please try and re decorate some of the cabin also the toilets.please change the seats covers to red they look extremely horrible with blue and red. I am traveling with virgin this summer and im looking forward. (read more)
★☆☆☆☆
“Lost A Day Of Our Honeymoon Thanks To Virgin - NEVER...”
Written on: 26/06/2012 by Deaville (1 review written)
We were on our way to Florida from Manchester (UK) when we were intercepted on our way to the check in desk by a Virgin representative, he informed us rather formally and unapologetically that the flight had been cancelled and would be departing again the next day. As this was our honeymoon my new wife was already in floods of tears, not only as we’d been building up to departing but also as Virgin had ruined our honeymoon by loosing us a day of it. This emotional turmoil was on top of... (read more)
Guest's Response to Deaville's Review
Written on: 05/07/2012
Bit dramatic really, why should you get an upgrade just because you got married? How many people per year do you think would travel on a long haul airline for their honeymoon, I think it must be loads and if they gave all of them free upgrades they would probably go bust. As for everything else, you got upgraded outbound and had transport back home etc paid for even though this was not the airlines fault. I've been on a Monarch flight in the past and it was delayed hours and we struggled to even get a sandwich and coffee which EU regs say we should have had but they said no due to aircraft tech probs being outside their control.
If a delay can ruin your whole honeymoon then you married the wrong person!!
Reply to this comment
Guest's Response to Deaville's Review
Written on: 16/07/2012
Why should you get a free upgrade, when everyone else has paid for it? Do you walk into the supermarket and ask for free champagne because you got married. It seems that your request was unreasonable.
You want it, you pay for it.
Reply to this comment
Deaville's Response to Deaville's Review
Written on: 17/07/2012
Crikey, lots of good will these days isn't there! Well for me I only intend to get married once, it's a special day as is a honeymoon, hundreds of people ask for this on a daily basis.
Anyway would it be possible to focus on the ENTIRE DAY they screwed us out of? I'm fairly sure that in itself would have paid for our upgrade....any thoughts on THAT being unreasonable? Thought not....
Reply to this comment
★☆☆☆☆
“Vomit (not mine....) on seat, floor and even the pillow!”
Written on: 15/06/2012 by clairerr (1 review written)
I flew Virgin Economy Newark to London last week - the flight was over booked but I made it on having pre-booked my seat. On arriving at my seat I found my area covered in fresh vomit - and even the pillow on my seat was covered. I was told there was no way I could move as the flight was full and that I could not disembark. The flight attendant covered the area with a blanket and I had to sit in it for 6.5 hours. Absolutely grim. The seat - in fact the whole row should have been taken... (read more)
Lizals's Response to clairerr's Review
Written on: 03/04/2013
OMG how terrible..I have a very sensitive stomach so if I was made to sit in it it would have been added to as if I smell sick I start to heave. I think I would have been thrown off the flight kicking and screaming. Just noticed the date so do hope that you was eventually recompensed for this terrible situation you was put in..not that any amount of money would have been enough for me. I think VA should have thanked you for being prepared to sit in the seat.
We are off on a VA flight on the 9th May and feeling quite nervous now after reading all the bad reviews. We fly a lot but have never flown VA before and was looking forward to it but now feeling quite apprehensive !!
Two pensioners from Cheshire UK
Reply to this comment
★★★★☆
“Gatick to Orlando return”
Written on: 22/05/2012 by JCBEST
In the past two weeks my wife and two children flew on VA to Orlando, unfortunately the aircraft was 40 minues delayed due to late inbound from Las Vegas. The lady at LGW check in was lovely. We flew economy there and it was ok, the stewardesses and steward were relatively fiendly. On the return we were in premium, the sets were quite hard and the aircraft rather worn. The attendants were fatter older women than in economy and rather snubbish which is amazing really, would I pay for premium... (read more)
★★☆☆☆
“flight was more like being in a crowded pub.”
Written on: 21/05/2012
just arrived back from Las Vegas, flight out with Virgin Atlantic was more like being in a crowded pub on a Friday night. Flight fall of Stag and Hen parties who drank the plane dry within a few hours. They then proceeded to drink their duty free. People standing and talking very loud throughout the 10 + hours flight. Staff did not seem to care. The return flight was on the old 747/400 plane and l must agree with a previous review. Seats very narrow and hard the entertainment system... (read more)
★★★★☆
“Better than some of the others”
Written on: 15/05/2012
Last Easter (2012) we flew to Goa with Thomson - premium seats, 4 hours into the flight my bum ached so much I decided to sit on the cushion thing they give you to put round your neck - that never helped, by the time we arrived in Goa I was so glad to get off that plane. So, this Easter we flew Havana with Virgin. Booking - Easy, staff in store (Tesco Walsall) very helpfull and knowledgeable and if they were uncertain about anything they e-mailed collegues to confirm. I know its their job... (read more)
See next 10 reviews
Showing 31 - 40 of 318 Reviews
★☆☆☆☆
“Never again Upper Class, more like cattle class”
Written on: 09/05/2012
Flew LHR DXB LHR, screaming children that the air steward/esses didn't do anything about considering everybody complaining, all we got was 'don't worry everybody, he's not being killed'this was upper class over night flight. Staff 75% over weight with 1 obese that she couldn't reach the overhead locker to get something out for a passenger that she had to ask a colleague and on top of it she was sooo slow as anything that her colleagues had to always go over to do the other side and she had... (read more)
Guest's Comment
Written on: 11/05/2012
Good for you writing the truth !!
Reply to this comment
Whiskeyriver's Comment
Written on: 08/06/2012
OMG,..I cant believe that you would comment that over 75% of the staff was obese.Much less go on about it to the point that you say they werent aesthetically pleasing. How shallow of you. I have legitimate reasons for hating this airline. The fact that you dont like fat people isnt a good reason for rating this so low.
Reply to this comment
★★☆☆☆
“Cattle Class with Virgin”
Written on: 07/05/2012
Recently flew London-Havana and return with Virgin Atlantic, and it wasn't a pleasant experience. Outbound flight was 1.5 hours late, return more than 2 hours, and the check-in at Gatwick was totally disorganised, with automatic check-in machines which failed to read the majority of passports. The economy class seats on the old and shabby B747-400 were hard, narrow and uncomfortable with very poor legroom, particularly when the seat in front was reclined, and it was impossible to sleep. They... (read more)
★★☆☆☆
“Disappointed !”
Written on: 08/04/2012 by Marilyn32
We flew to Barbados and back on 15th-25th March 2012 respectively flying premium economy. The flights were more or less on time. On the way out the flight attendant seemed to be more interested in some 'likely lads' than serving the meals. Don't think she's ever seem a man before !! On the return trip we had screaming children for 7 hours. Not the kids fault but the parents need to think about other people before subjecting their children to such long flights. It amazed me how the one... (read more)
Guest's Response to Marilyn32's Review
Written on: 12/04/2012
That is so silly, as if mothers can do anything if they need to fly anywhere. What, put the kids in the cargo area! Sheesh. I do believe that parents should be prepared and have some control over their kids when on a flight, but in terms of any airline ever having a "separate compartment" for them...well, you can keep dreaming...
Reply to this comment
Guest's Response to Marilyn32's Review
Written on: 22/04/2012
Next time I suggest you charter a flight yourself then you're guaranteed peace and quiet.
Reply to this comment
Guest's Response to Marilyn32's Review
Written on: 29/04/2012
how ignorant i am taking 4 kids on a flight from the uk to america soon and i have flown this far before with kids one being just 18 months at the time. i just hope i dont get sat next to an ignorant snob like you that suggests i may want to put my kids in the cages with animals. either you are not a mother or you had them perfect children that i long for !
Reply to this comment
Guest's Response to Marilyn32's Review
Written on: 02/05/2012
Funny you should say that Guests 1, 2 and 3....
Malaysian Airlines are trialling separate 'child free cabins' on the upper deck of their A380s. About time too...
Reply to this comment
★★★☆☆
“fun boring okay”
Written on: 06/04/2012
fun exciting had fun it was an okay experience, i would recommend. took long to get seen but was enjoyable after getting past this process (read more)
★★★☆☆
“half and half”
Written on: 06/04/2012
Flew on va from manchester to orlando, check in went sm oothly and all the va staff seemed really nice. Got there abit earlier to get better seats, and better seats we got. Food was nice, entertainment was good. however, air stewerds where abit snobby, my little sister isnt a good flyer and was feeling unwell, when a steward saw her being sick she just looked at her in disgust and walked off, offering no help on concern. Apart from that everything else was fine. (read more)
★☆☆☆☆
“Virgin at it's worst”
Written on: 02/04/2012 by elliej30 (1 review written)
We took a flight to las vegas, two hour delay as flight from Montego bay was late getting in. One hour on the tarmac at Las Vegas airport as customs could not cope with the capacity. one and a half hours at American customs These delays are unavoidable and I understand these issues are not the fault of Virgin. What is there fault is the unfriendly cabin crew who seem to think that customers are an inconvenience. The cabin crew supervisor stated at the beginning of the flight that alcohol... (read more)
★☆☆☆☆
“Lie and Mislead Customers. ”
Written on: 27/03/2012
Trying to book an upgrade, spoke to nice woman on phone who gave me details, and put a booking in place subject to payment/miles clearing. Go to pay next day - price has shot up £600 overnight. Virgin advertise upgrade mileages (eg. 25k from premium to upper for North America return) HOWEVER - the fares you see through their normal booking system ARE NOT upgradeable - they stick an extra £600 on to the ticket price under the guise of it being a different booking class. This is buried... (read more)
★☆☆☆☆
“Warning to anyone considering flying Virgin - Don't!”
Written on: 26/03/2012 by djjbailey (1 review written)
We recently flew to South Africa and back (Heathrow T3 to Cape Town) on the respective flights VS603 and VS604. I never usually bother complaining in life as it is too short, and anyway I have low expectations of cattle class flying, but on this occasion I felt I had to both complain to Virgin (I have had no reply in one month) and now share with you the terrible experience we had. A list of all the things wrong with the flight is below. Out VS603 3rd Feb 2012 1: Flight 1.5 hours... (read more)
Guest's Response to djjbailey's Review
Written on: 10/05/2012
Was this a code share flight, Virgin on web site state LHR/CPT is operated by SAA South African Airways, not Virgin themselves. Was going to book with VS having 2nd thoughts now!!! Clearly you had a bad flight crew both on the deck and in the cabin, totally unprofessional, gives the airline industry a bad name.
I will stay with KLM LHR/AMS/CPT,a schlep, longer flight via Schipol, but services excelent never had a bad experience with them in over 30 years..
Reply to this comment
★☆☆☆☆
“Virgin Atlantic Baggage Handling Complaints Process”
Written on: 23/03/2012 by Dalehurst (3 reviews written)
Delayed baggage was a serious problem when we flew into Barbados from Manchester. The baggage handlers at Barbados could not confirm where my bag was. However they did say they would try and find it but could not confirm when! We were offered no compensation to buy toiletries or fresh clothes. After 2 days I decided to buy clothes and claim back the cost on our return to the UK. remember this is 90 degree Barbados not Blackpool. Once back in the UK all I can say is I have never come across... (read more)
★☆☆☆☆
“Worst flight of my life”
Written on: 14/03/2012
Crying kids, poor service, poor customer service. Even the upgrade to premium that cost so much more money is not worth it. Virgin Atlantic upgrade families at the airport. They do put families first but for couples, business etc the service is poor. I wouldn't do an upgrade again, in fact I wouldn't fly Virgin Atlantic again. (read more)
See next 10 reviews
Showing 41 - 50 of 318 Reviews
overview
Top 5 Airline Reviews
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Ryanair - www.ryanair.com
682 reviews read latest review -
2. Jet2.com
392 reviews read latest review -
3. EasyJet
468 reviews read latest review -
4. Virgin Atlantic Airways
318 reviews read latest review -
5. Thomson Fly
311 reviews read latest review
Latest Reviews in Airline Reviews
-
China Airlines
"Never again" Read More
-
Wizzair
"(A lot) of Money for irritatio..." Read More
-
Flybe
"FlyBe Discount" Read More
-
Monarch - www.monarch.co.uk
"Great Flights" Read More
-
Alitalia
"No service from Customer Service" Read More
Latest items in Airline Reviews
Disappointedasusual's Comment
Written on: 22/01/2013
This airline has certainly gone down hill over the past few years. Customer service is virtually non-existent, from top brass to flight attendants. Virgin Atlantic's prices have become far too expensive for most of us to use.
What a shame the good name is now worthless.