Virgin Atlantic Airways Reviews

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Virgin Atlantic Airways go to www.virginatlantic.com
2.8 stars
Average rating for this product is: 2.8 out of 5

From 13 ratings and 175 reviews

Thumb up 51% of users recommend this product

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Average Ratings for Virgin Atlantic Airways

  • Flight on time?3.5 stars
  • Customer service3 stars
  • Comfort on flight2.7 stars
  • Quality of food2.7 stars
  • Value for Money2.8 stars
  • Reviewer Ratings2.8 stars
  • Overall Rating2.8 stars

175 Reviews For Virgin Atlantic Airways

  • Guest 31st Oct 2009

    Reviewer rating: 3 stars


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    Had returned from a holiday with Thomson Airways where I had extra leg room and was surprised to notice that Virgin Ecomony, although a Schedule flight, was cramped and uncomfortable. Drinks and lunch were served within the hour. Some passengers on the flight were extremely rowdy and the cabin crew did nothing about this so no chance of a nap. After about 4 hours I went to get a drink only to be told that they were serving any more alcohol. This was unfair because the rowdy lot were continually going up for drinks. Have flown with virgin before and this time was by far the worst. Flight left over an hour late on our return.

  • eldubya 7th Oct 2009

    Reviewer rating: 1 stars


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    Delayed for over 7 hours outbound with no explanation, moved around the airport gates as if we were on a treasure hunt. When explanations did come the virgin staff told people at the front of the line and was passed along as chinese whispers to the rest of us. Constant lies about estimated take off time (20 minutes time was the favorite nonsense - actual time was 3 hours after that quote). Way back was no better, seat allocation changed as (quote)- not all people pre book seats so we have to mov ...

  • Guest 6th Oct 2009

    Reviewer rating: 2 stars


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    Service on the flight was poor, not helpful and friendly. Meal service is ok, no drinks service prior to meal, seat were narrow despite being of small stature and overall it was quite disappointing. Very different to a few years ago when Virgin was the best airline to fly to the US. Have flown Bristish Airways since and it is much better.

  • Guest 30th Sep 2009

    Reviewer rating: 5 stars


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    Flights out and back with Virgin Atlantic Airways were fine. Smooth landing and no stacking on return which was great so my ears were not badly affected. However, the holiday was spoilt due to people sneezing and coughing on the plane and within 3 days my husband and I were really poorly and still are! We got on the plane fit and well after a great holiday in San Francisco, San Diego and finally LA. So much for filters on aircraft to defuse bacteria? I read that Virgin staff monitor passen ...

  • Guest 27th Sep 2009

    Reviewer rating: 1 stars


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    Flew Virgin Atlantic Airways from Newark to London and I can honestly say this was the worst international airline I've ever flown on. It is even worse than many cut-price domestic carriers. The apathy of the cabin crew was insulting, the food was atrocious, entertainment non-existent and the seats were cramped and dated.

    Our flight was delays for 90 minutes apparently due to the "paperwork" not being in order. The cabin crew failed to think of handing out headsets until after we were in the ai ...

  • Joan Carter 25th Sep 2009

    Reviewer rating: 4 stars


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    First time flying with Virgin Atlantic Airways must admit i was worried after reading a number of negative reviews. Checked in online going out and coming home and this worked without a hitch, seats remained the same when we checked in. Food was fine, going out they fed us forever it just kept coming! A comment from another passenger was that she'd never felt so full!! Yes alcohol ran out but going out there were numerous stag and hen parties all wanting a good time. Seating is rather cramped ...

  • ads100 Rank: Corporal 24th Sep 2009

    Reviewer rating: 4 stars


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    Flew Virgin to New York and cannot find fault. In particular all of the Virgin staff were brilliant. No queues at check-in even though the flight was pretty full, seats were very comfortable and the food was pretty good by airline standards.

    The only thing that stops me giving 5 stars is the choice of partner airlines. Our return flight was operated by Continental which would win prizes for the airline with the rudest,most unhelpful and most obnoxious staff.

    I would recommend flying Virgin, ...

  • Guest 31st Aug 2009

    Reviewer rating: 5 stars


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    My flights have always left on time with Virgin and they also offer the only value for money return to Washington DC from London. My first trip i was recovering from major surgery and they could not have done more for me. Constant checks, specialized food and comfortable seating, their wheelchair gate assistance was also great and a big help. I wouldn't fly with anyone else now to DC and i also use their USA internal flights to LA as well, i respect them that much. I understand everyone has diff ...

  • 34es Rank: Staff Sergeant 26th Aug 2009

    Reviewer rating: 3 stars


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    Lhr-Dxb: 8th August 2009

    On arrival at Heathrow I had already checked in online as it was my first time on Virgin Atlantic so it was as easy as pie. Security was suprisingly quick for any airport in the UK. Departure lounge in Heathrow was average for my first time in Heathrow. Gate should have opened at 19:45 but finally opened at 20:15. Boarding finally begun boarding at 20:40. VS401 boarded 1:00 late and it took forever!! finally almost 1:00 late the doors were finally closed and the plane b ...

  • Guest 26th Aug 2009

    Reviewer rating: 1 stars


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    Virgin Atlantic Airways flight going out, our tv screens did not work so we were given dvd players instead, so were limited in what we could watch. there were no games which i thought you could access, i never found the music channels and the quality was very poor. so, now on to the food, gone are the days of pre dinner drink, wine with the meal, liquer and hot towels, i guess everyone is making cut backs, but its small things that make a difference, now you get one drink offer on a 10 hours fli ...

  • Guest 18th Aug 2009

    Reviewer rating: 5 stars


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    This year, i have completed 4 flights with Virgin Atlantic, London to Mauritius and back and London to New York and back, and i can honestly say this is the bes airline i have ever flown with, i asked to move my seat (to the exit seats with all the legroom) when i was on the plane, and without hesitation, they moved me straight away. The customer service is the utter most best i have ever recieved, my seat was very comfortable which came with a pillow, blanket and an amenity kit, the in-flight e ...

  • Guest 19th Jul 2009

    Reviewer rating: 5 stars


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    What a great experience! Food was absolutely terrific (even took pictures of it!), comfort was not quite as good as things were tight, but it was well worth it. Everything you'd want from an airline company (on time, baggage arrived, etc.)! Would absolutely recommend Virgin to anyone, very very impressed.

  • Guest 16th Jul 2009

    Reviewer rating: 1 stars


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    We took our Parents aged 75,72, to get checked in upon arrival we took no hand carrys because of the weight we were carrying and them being elderly. There was a Massive que for check in at the Kiosk, only to find that the kiosk doesn't accept there passport then we had to que elseware to speak to an assistant and he would then speak to management and do it manually (1 Hour). Then to baggage big que again. I get to baggage loading and then the lady tells me they have 4kg over the allowance, 4kg!! ...

  • Gilliain Charlton 2nd Jul 2009

    Reviewer rating: 0 stars


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    Don't use Virgin Atlantic if you can help it they are complete rubbish from start to finish & are by far the worst airline we have ever had the misfortune to travel with

  • VFlyer Rank: Sergeant 21st Jun 2009

    Reviewer rating: 5 stars


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    Well after many trips in Premium Economy we have finally gone and done it! Yes we decided to mark a special occasion with an Upper Class booking with Virgin Atlantic Airways, making the most of the current economic climate and bagging a bargain (well it was compared to the usual prices!).Well what can I say about the experience other th.an it really is the way all flights should be. Quiet cabin in the nose with 14 seats and a bar, yes that's right a bar (shame we don't drink!).Seats are fantasti ...

  • liz johnson 16th Jun 2009

    Reviewer rating: 1 stars


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    Flight VS073 & VS076 Manchester to Orlando return

  • Nina2507 15th Jun 2009

    Reviewer rating: 1 stars


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    Once Virgin Atlantic Airways get your money, they have no care for customer service after. The last 4 flights I have taken wth Virgin, in total I have been delayed for 25 hours .. a whole day and more... they don't care.
    For this reason we will never fly Virgin again. It's not like it was just once or twice.

  • jackandjed Rank: Lance Corporal 10th Jun 2009

    Reviewer rating: 1 stars


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    booked online direct with virgin from Gatwick to Orlando
    paid premium economy both ways.
    cramped uncomfortable seats not worth the money for the extra £150 total was £600!!!!
    My mum has special assistance and they would not allocate bulk hed seats on check in as they said they were already gone even though we checked in 5 hours before flight was due to depart!!!! Found out that they now keep the bulkhed seats for pssengers who are willing to pay extra on check in. I always thought ...

  • Guest 8th Jun 2009

    Reviewer rating: 0.5 stars


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    Surely I have discovered the worst aircraft food ever, this from a diner who has consumed an Easyjet tuna sandwich that was so dense I wonder how the aircraft took off with such a heavy load in the galley. So I write with some authority.... or opinion in any case about the dire state of Virgin Atlantic food.

    Who would have thought in these days of Jamie Oliver and master chef food endorsements Virgin Atlantic could serve such awful, stale and over processed gunk. Virgin Atlantic food could o ...

  • VFlyer Rank: Sergeant 31st May 2009

    Reviewer rating: 4.5 stars


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    We have flown Virgin's Premium Economy numerous times from Manchester to Orlando and I have to say it is well worth the extra cost.

    The bubble (upstairs on a 747) is spacious and quiet, dedicated cabin crew and great facilities. The seats in premium are wide, comfortable and have a 38" pitch. Seats are two and two configuration, with a deep arm rest between and space to stand glasses (yes real glasses).

    The isle is wide enough to take the cart down sideways and still have space to get past, ...

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