Virgin Atlantic Airways Reviews

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  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

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Latest Reviews

★☆☆☆☆

“Advanced Seating Booking”

Written on: 21/01/2016

Have just booked flights to New Orleans, 3 with Delta and one with Virgin although Delta operating on Virgin's behalf. When booking seats all Ok with delta but Virgin want $40 dollars per seat for advanced booking!!! This just a money making trick. (Might expect this from Ryan Air)… Read Full Review

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★☆☆☆☆

“VS085 Manchester Las Vagas.04/10/2015”

Written on: 15/11/2015 by Izabellef155 (1 review written)

Upper class cabin noisy and drunken 4 passengers. We have flown with this company a few times,all in upper class.This time will be the last,due to the drunken antics of four,mindless passengers. As soon as they came on the plane,they started loud and being a pain in the rear,this continued for nearly the 10 hour journey.The cabin staff still served them alcoholic drinks for most of the time,until the booze was put under the counter. As soon as there was no cabin staff in the compartment,they… Read Full Review

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★★★★★

“VS401 Dubai to Heathrow”

Written on: 07/11/2015 by BlazeGrace (1 review written)

I flew on VS401 from Dubai to LHR on 03rd November, whilst the aircraft A330-300 was a lovely plane, the service by a certain cabin crew member was less impressive. She was rude, very short with people and clearly needed retraining in how to serve people… Read Full Review

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★☆☆☆☆

“terrible airline”

Written on: 02/10/2015 by 461Dean (1 review written)

I booked virgin atlantic flight ticket from London to LA. I received an email from travel agency about flight schedule change (two hours earlier return). I had already booked a tour package and would therefore not be able to meet the return departure time. I asked to reschedule to next day flight even though I need to pay extra for accomodation ( which made me already furious) as they don't have later flight on that day. They refused to change it for free, or refund and asked me to pay a… Read Full Review

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★☆☆☆☆

“Exstreamly bad service”

Written on: 24/09/2015 by MadilynBurns (1 review written)

When we checked in at gatwick the night before flying they Split myself and family apart I had to leave my husband with three young children one 11 months old as they couldn't find enough seats to be together the children's bag is a waste of money nothing worth keeping when before back in 2009 the kids bags was amazing massive shame they don't care about spending time and money on the customers rather than a vivian west costume.the reason why we couldn't be near or next to each other was… Read Full Review

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★★★★☆

“Much better than BA”

Written on: 04/08/2015 by Travelling Frog (13 reviews written)

I fly a lot and I flew Virgin few times in the last couple of years, in all of their classes - Economy, Premium Economy and Upper Class. Service was good on all of the flights. Leg room in Economy is not the best but they had good selection of movies on our flight. They were offering plenty of drinks and if we wanted more, we just walked down to the galley. Food was tasty also so I have nothing to complain about. Upper class is great, starting from their airport lounge, relaxing in your… Read Full Review

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★☆☆☆☆

“rude staff”

Written on: 19/04/2015 by harry7860 (1 review written)

Some of the staff on this airline are rude and offend I advise you pay a little more and get the service you deserve I had a fantastic holiday to Dubai what spoilt it was a few members of this airline who take advantage of their lack of training I will never fly with Virgin I have advised my family/friends. I complained to the airline and their response was they would speak to the Manager/team. I work for a large company if a complaint came we would have to give a explanation.SHAME ON YOU TEAM… Read Full Review

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★☆☆☆☆

“Virgin Atlantic customer service where”

Written on: 04/04/2015 by ooGorman302 (1 review written)

Dumped off a Virgin flight with no help, yes believe it. It takes time to earn silver member status and yes you could say that you needed to be happy with Virgin Atlantic to have flown this much with them and yes we were. Then in February we flew to Barbados with them in premium economy not much to complain about other than the food quality has slowly got to the stage that one look made you leave it on the tray, I could just see Richard eating it. Getting the flight home was another story… Read Full Review

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★☆☆☆☆

“No Refund yet they resale booked seats”

Written on: 03/03/2015 by denjohn (1 review written)

I was booked on Virgin Atlantic flight to Orlando in July with my wife daughter.son in law and grandchild total 5 seats.I paid £350 to book seats early so we may all be together. Yesterday I phoned to cancel because of my wife's ill health but they refused to give me refund. No much wonder Branson is a rich man if a company can keep my £350 then resale my seats for £350 total £700 how can a company get off with that. I am a senior citizen and that is 2 months pension to me. One thing for… Read Full Review

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★☆☆☆☆

“Worst long haul flight I have ever had”

Written on: 11/12/2014 by Mashie47 (1 review written)

Flew with Virgin Atlantic from Manchester to Orlando on flight VS73 on Thursday 13th November. The ground staff were friendly and handled our bag drop very efficiently. Unfortunately, that is where the goods points end. The flight itself was OK albeit a little late. The seats were just about comfortable enough as was the legroom. However, the flight crew missed out our entire row when serving the evening meal and the only way we got served was to ask for the food which was only just edible. We… Read Full Review

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Ryanair919's Response to Mashie47's Review

Written on: 18/01/2015

What do you expect in economy? Next time go upper class and you won't have these problems.

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★★★★★

“For best services”

Written on: 04/09/2014 by Matthew.Hanson (3 reviews written)

for the cheapest prices and best tickets you must use the Virgin Atlantic Airlines because they are offering best services in the airline business. i have used them couple of times and it was a good experiance… Read Full Review

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★☆☆☆☆

“Misleading Dishonest”

Written on: 03/09/2014 by Stuartry14 (1 review written)

I Made e a booking in premium economy for March 2015 London to Mumbai on 02/09/2014. The next day 03/09/2014 I received an email from Virgin saying that they were no longer flying to Mumbai the last flight being in Jan 2015? Checked online and they are still accepting bookings for March 2015. Telephoned Virgin who confirmed that there would be no flights after Jan 2015 though they could not say what would happen with my booking but said it may be operated by Jet Airways however they don't… Read Full Review

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★★☆☆☆

“Gone down the pan in recent years”

Written on: 31/08/2014 by 366Page (1 review written)

Problem 1: Being a female with finger nails I was unable to access or use the in-flight entertainment. No films or TV or Music unless I used a rubber-tipped pencil. Why should I use a rubber-tipped pencil, and fgs how many passengers even carry one? Tip: supply ONLY this type of technology (remote handsets could be provided as has previously been done) when everyone currently over 15 (and therefore NOT solely able to communicate with thumbs and forefingers) are dead! I DO NOT call Grenola and… Read Full Review

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★☆☆☆☆

“Virgin is the Worst Airline for Handling Baggage.”

Written on: 04/08/2014 by Johnguitar (1 review written)

We flew from London to Vancouver and they lost a bag. The bag was located the next day and flown to Vancouver. 

Four days later the bag is still inside the airport (according to the online tracking) and no one has made any attempt to deliver it and we cannot contact them to go and get the bag. 

No Canadian phone number for Virgin is provided, London is apologetic but has done nothing. The frustration that the bag is located and 25 km away is incredible. 

Anyone can lose a bag but it is how
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★★★☆☆

“Had seats all booked together only to be moved on arrival”

Written on: 28/06/2014 by 446Mueller (1 review written)

We had 3 families all save for over 2 year for a holiday to florida. One Family on their quest lost their mother through Cancer. We flew on the anniversary of her death for obvious reasons. It was a very emotional flight out, As we were over the atlantic at the time of her passing. All went great flight was great and we were all there for each other. Our time in florida was fantastic with Plastic been stretched to its maximum. The whole holiday went as planned in fact even better with no… Read Full Review

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★★☆☆☆

“Gone way down hill in the last 15 years.”

Written on: 04/06/2014

When I first flew with Virgin Atlantic 15 years ago the service was fantastic. Welcome pack: large welcome pack with quality items included on both outbound and return flights. Great food: a large tray with real cutlery, starter, roll, main course, desert and a chocolate bar. Great in-flight entertainment system (for the time) and staff who couldn't do enough to help you. 15 years later, what a difference. Welcome pack: small pack of low quality items on return flight only. Food… Read Full Review

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★☆☆☆☆

“Outrageous Customer Service”

Written on: 04/03/2014 by Charlied153 (1 review written)

My ongoing nightmare with Virgin Atlantic started with a recent flight on 23rd December 2013 travelling from London Heathrow to Sydney, scheduled to arrive on the morning of Christmas Day on 25th December 2013. I had booked the flight on 20th November 2013 at a cost of £1132.15 choosing specifically to travel on this date at the peak season inflated price in order to spend Christmas with my sister in Sydney who would otherwise have been alone. On the afternoon of my scheduled departure there… Read Full Review

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Supermum_29's Response to Charlied153's Review

Written on: 22/10/2014

We have been waiting for two months for £180 refund for extra legroom seats not required because we upgraded to premium economy. They are still saying it will be 7-10 days, have lost count of the times I have emailed/phoned them. In this age of internet banking why does it take two months????
Your story is horrendous, hope you and your sister have now got over that awful flight!

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★★★★★

“Made Us Feel Special”

Written on: 30/01/2014 by dawndavis458 (2 reviews written)

We flew to Las Vegas as part of a package through the wedding travel company for our wedding. The air crew were especially nice and made us feel special - the complimentary sparkling wine was a very nice touch. Everything ran on time and we haven't got anything negative to say about the whole experience… Read Full Review

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★★★★★

“Refreshingly brilliant”

Written on: 03/12/2013 by oliviacooper (6 reviews written)

We usually fly with Easyjet (ok) and Ryanair (ugh, never again), so what a welcome change it was to fly Virgin (heathrow to edinburgh return). Hold luggage included, no extra costs. Easy and pleasant to deal with, UK phone numbers. Complimentary hot, cold or alcoholic drinks and crisps on the flight - I nearly fell off my seat (which was comfortable and spacious enough). They even handed out Love Heart sweets afterwards. Little gems of attention to detail like that, combined with an excellent… Read Full Review

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★☆☆☆☆

“Awful!”

Written on: 05/11/2013 by primetimep (1 review written)

Overpriced, out of date plane, no leg room. No polite, knowledgable cutomer care via their call centre, check in and air care. Couldn’t check in online. Our allocated chair were all over the plane. No flavour food. Luggage left at JFK when we arrived at Heathrow. It took an hour to get off the plane... the pilot had parked at the wrong place. They changed our flight without communicating it which gave us 5 minute to get from terminal 1 heathrow to terminal 3! we didnt even get an email of… Read Full Review

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