virgin atlantic airways reviews | Watch This Item.

Average Ratings
Flight on time?	6.9/10
Customer service	6/10
Comfort on flight	5.4/10
Quality of food	5.4/10
Value for Money	5.5/10
Reviewer Rating	5.6/10
Overall Rating	5.7/10

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52% Recommended82 out of 159 Reviews

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159 Review Centre Virgin Atlantic Airways Reviews

Full review by
VFlyer
on 21st Jun 2009

User Rating : 10
Respect : 0

Good Points: ServiceMeal qualitySeats (pitch and 6ft bed!)Service (brilliant crew)On time as Virgin always is on the routeUpper class cabin and barAccess to executive lounge

Bad Points: Need to win the lottery!

General comments: Well after many trips in Premium Economy we have finally gone and done it! Yes we decided to mark a special occasion with an Upper Class booking with Virgin Atlantic Airways, making the most of the current economic climate and bagging a bargain (well it was compared to the usual prices!).Well what can I say about the experience other th.an it really is the way all flights should be. Quiet cabin in the nose with 14 seats and a bar, yes that's right a bar (shame we don't drink!).Seats are fantastic, 80 inch pitch (compared to 38 in premium and 32 in economy), in a herring bone design so everyone has isle access and converts to a 6ft bed, complete with bedding and duvet.Staff were excellent, service was outstanding and Virgin should be proud of its team. The food was a first for air travel, excellent in terms of quality. Served on china plates (with a table cloth), one course at a time. It really could have given a few restaurants a run for their money.Particular highlights were the smoked salmon starters, tender chicken mains and dreamy warm cheesecake (nearly had to lick out the bowl), along with afternoon teas freshly baked scones with Jam and clotted cream.I have never had such a relaxed and stress free experience when crossing the Atlantic.
VFlyer's review and ratings | 258 words
Review by
Nina2507
on 15th Jun 2009

User Rating : 2
Respect : 0
Once Virgin Atlantic Airways get your money, they have no care for customer service after. The last 4 flights I have taken wth Virgin, in total I have been delayed for 25 hours .. a whole day and more... they don't care. For this reason we will never fly Virgin again. It's not like it was just once or twice.
Nina2507's full review | 110 words
Review by
Guest.
on 8th Jun 2009

User Rating : 1
Respect : 0
Surely I have discovered the worst aircraft food ever, this from a diner who has consumed an Easyjet tuna sandwich that was so dense I wonder how the aircraft took off with such a heavy load in the galley. So I write with some authority.... or opinion in any case about the dire state of Virgin Atlantic food. Who would have thought in these days of Jamie Oliver and master chef food endorsements Virgin Atlantic could serve such awful, stale and over processed gunk. Virgin Atlantic food could o ...
Guest's full review | 454 words
Review by
VFlyer
on 31st May 2009

User Rating : 9
Respect : 0
We have flown Virgin's Premium Economy numerous times from Manchester to Orlando and I have to say it is well worth the extra cost. The bubble (upstairs on a 747) is spacious and quiet, dedicated cabin crew and great facilities. The seats in premium are wide, comfortable and have a 38" pitch. Seats are two and two configuration, with a deep arm rest between and space to stand glasses (yes real glasses). The isle is wide enough to take the cart down sideways and still have space to get past, ...
VFlyer's full review | 266 words
Review by
cubalibre
on 28th May 2009

User Rating : 0
Respect : 0
Picked up from the hotel at 1pm for a 7 pm Virgin Atlantic Airways flight- or so we thought, arrived at the airport around 4pm, we were told to go in the back door to join the check in queue. We stood in exactly the same spot for over an hour at least, more coaches kept arriving some were joining the back of the queue and some passengers were not, there was no explanation from the Virgin Rep what the delay was, our plane was already delayed to 9pm we waited and additional 3 hours to be check ...
cubalibre's full review | 319 words
Review by
zelig33
on 19th May 2009

User Rating : 4
Respect : 0
Manchester - Orlando 3rd May - 17th May Flew Virgin Atlantic Airways with my 86 yr old mother who,although isnt registered disabled but suffers with arthritus and has great difficulty with the seat pitch - I called Virgin Customer service prior and they said they would make a reccomendation for us to have bulkhead seats - they stated that it always wasn't an available option but as they had made a note on our reservation and told us to book in early , they couldn't see an issue. When booking in ...
zelig33's full review | 267 words
Review by
tonyp543212003
on 18th Apr 2009

User Rating : 9
Respect : 0
Virgin Atlantic Airways has great quality air travel. The usual delays but even the cheapest flights are great quality with comfortable seats and great entertainment
tonyp543212003's full review | 28 words
Review by
Jazzskin
on 14th Apr 2009

User Rating : 8
Respect : 0
I have just returned from a trip to Orlando with 2 children, flying premium economy. The flight out was superb. We requested (and got) seats on the upper deck, even though we were unable to check in online. It was roomy and peaceful. The cabin staff were friendly and helpful, in- flight entertainment was good, and food /drinks plentiful. Coming back was not quite so good as we booked in online as soon as the service opened and were allocated seats that for some reason were unable to change. We ...
Jazzskin's full review | 132 words
Review by
umutbaz
on 22nd Mar 2009

User Rating : 6
Respect : 0
I flew to New York from London Heathrow on boxing day 2008 and came back on the 2nd of Jan. Both ways Upper Class Heathrow lounge was fantastic, it is like a restaurant, you can order from the menu, I ordered breakfast, pancakes and had a nice champaign, staffs were friendly. Outbound fly was ok, seat was comfortable, but the seat position was not good, i had to turn my head to see the sky from window, both ways they did not have medium size pyjamas, so i wore large size, they just keep hundred ...
umutbaz's full review | 181 words
Review by
redninja13
on 4th Mar 2009

User Rating : 10
Respect : 0
Flown to vegas with Virgin twice, and I think I would only feel safe flying to the states in a virgin plane. On the way back the first time I managed to get myself premium enconomy free upgrade, very nice service, loved the extra room! however I looked into the upgrade the second time, and it cost nearly the price of my holiday!! On the way back the second time, the flight was overbooked, and we were going to be sat on opposite sides of the plane, but we moaned a bit and volunteered to stay on ...
redninja13's full review | 126 words
Review by
Guest.
on 27th Feb 2009

User Rating : 10
Respect : 0
I've flown Virgin Atlantic a few times between London and New York / Los Angeles and all I can say is WOW! The airline is amazing. Check in is a breeze especially as Virgin has its own whole building at Heathrow. The flight itself makes you feel first class, the food is great and usually the best brand names you can find, you get a lot of it too - as do you unlimited alcoholic and non-alcoholic drinks (yes in economy!). Feel like First Class in Economy. They also give you loads of cool stuff li ...
Guest's full review | 156 words
Review by
Ilovefly
on 26th Feb 2009

User Rating : 10
Respect : 0
I cannot recommend Virgin premium ecomony higher, from check in the staff were helpful and friendly. We had a 6 month old baby with us and they made us feel so comfortable and nothing was too much trouble. We had bulk head seats on both legs of the trip to and from JFK , they gave us a sky cot which was fantastic, so much so our little one slept for 5/12 hours of the flight there and 6 1/2 hours on way back. They food was great, drinks brought round constantly, even offered extra pillow and b ...
Ilovefly's full review | 117 words
Review by
Guest.
on 6th Feb 2009

User Rating : 1
Respect : 0
Flight from Bridgetown to LGW on January 19th. Transit was a nightmare, thanks to a misunderstanding between Virgin Atlantic Airways and my booking agent. The flight was crammed, screen and headphones were broken, no water was served for about three hours. When I finally rang for attention (not wanting to wake the elderly lady sleeping in the aisle seat next to me) a rather grumpy crew member mumbled something about only just having finished with the duty free, which apparently takes precedence ...
Guest's full review | 121 words
Review by
col3
on 26th Jan 2009

User Rating : 1
Respect : 0
Only good point for me was Downtown disney checkin at Orlando. I found the seating to be crammed, on flight out pre booked childrens meals were not available, advised by staff to buy snacks for the kids for the return flight, return flight, 2 out of 6 screens broken, staff seemed unhelpful to me, plane looked dirty, would never fly with them again travelled with Virgin as pack of a virgin holidays.
col3's full review | 70 words
Review by
spanishsue
on 26th Jan 2009

User Rating : 5
Respect : 0
We flew from Gatwick to Orlando over Christmas in economy. Outbound flight excellent food o.k cabin crew friendly and helpful.The return flight was another story, crew thought we should be grateful to be flying with them. Ran out of 2 food options, left with vegetarian pasta (rubber with wallpaper paste) which i had, although i said my kids wanted a proper meal and they managed to find 2 chicken nuggets for them. My husband isn`t the worlds best flier and wanted a couple of drinks to calm his ...
spanishsue's full review | 138 words
Review by
Guest.
on 21st Jan 2009

User Rating : 4
Respect : 0
We flew out with Virgin Atlantic in December, the crew were very friendly food was o.k and as many drinks as you wanted. We were in economy so not much leg room for a 8 hour flight. Our flight back in January was a different story, disinterested crew, as the food option is vegetarian pasta,(rubber lumps with wallpaper paste). Breakfast is an inedible egg/bacon roll. The only saving grace was there were strong wind and we got home in under 7 hours. Some of the in-bound flight crew appeared rude ...
Guest's full review | 93 words
Review by
Guest.
on 12th Jan 2009

User Rating : 0
Respect : 0
I was removed from a Virgin Atlantic Airways international flight because a computer error printed caused me to recieve the same ticket as another passenger with the same name and initial. The staff member who three me off was unhelpful and refused to admit they'd made a mistake even when they found my correct info, but only after flight left. Customer service was slow and unhelpful over phone. They did make up for it the next day.
Guest's full review | 77 words
Review by
Guest.
on 9th Jan 2009

User Rating : 7
Respect : 0
I made my first ever transatlantic flight recently. Overall I liked the service and am fairly likely to go with them next time, as the reviews for the various alternatives with better flight times appear to just be BA, the US carriers getting a consistent panning. Of course, it is not Virgin Atlantic's fault about the time slots, they're taking what they are allowed to have. I did find the staff variable. I had a vegetarian meal which didn't have the cheese and crackers that everyone else had ...
Guest's full review | 255 words
Review by
Guest.
on 15th Dec 2008

User Rating : 0
Respect : 0
Flights to the Caribbean - Jamaica. Happy that another airline was willing to fly to Jamaica - Mo Bay and Kingston. That's where the good point ends!! Travelled with Virgin to Jamaica, myself, family and friends - all at differing times. The service was abominal!Delays, delays, delays of up to two hours! No information given and the airline staff don't seem to know what they're doing - or is it they just don't care? Will not be flying with Virgin Atlantic Airways anytime soon!!
Guest's full review | 85 words
Review by
Mandon75
on 13th Nov 2008

User Rating : 5
Respect : 0
We booked our holiday with virgin through Thomas Cook for October this year. We got down to Gatwick for their twilight check in which was excellant, absolutely no queue. Booked into the Ramada plaza for our overnight accomodation, which was also very professional. Arrived at Gatwick the following morning only to find our flight was delayed for 1hr35mins (luckily our flight wasn't the 12:45 as that was delayed 9hrs15mins).The delay seemed to fly by and our flight was called. Virgin premium econom ...
Mandon75's full review | 679 words

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