Evans Halshaw, Wolverhampton, West Midlands Reviews

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Latest Reviews

“Poor from start to finish ”

★☆☆☆☆

written by Alz1966 on 03/02/2024

Took me nearly 3 weeks to get my van in that’s a 2023 took it on the Monday and it was inspected was then told parts would be in next day next day they said my van had lost all its coolant yet there was nothing wrong with it day I took it in and it was inspected that day then I was told has your van had any work done I said yes had some corner damage that was repaired I was then told well o will have to pay for the work what I’m told by Ford in Stafford I should not of been charged then I took 5 days to change a sensor every day saying same sorry not been done when I finally get my van back it’s still not fixed so I call them back up and they say sorry but your now going to have to wait yet. Another 2 weeks to get you back in this as caused me loads of problems I can’t work with out my van but they just don’t care Regardless if my van as been repaired at some point this dose not Cause a dpf problems and it was fixed no where near the dpf Ford. Wolverhampton or just trying to get out of fixing it for free

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“Incompetent and useless ”

★☆☆☆☆

written by Hampton104 on 22/09/2023

Car booked for service and MOT. Customer service absolutely awful with everyone blaming each other for lack of communication. MOT system not working apparently but no one thought to let me know the entire day. Only found out when I made calls to chase completion time considering they had the car all day. Staff couldn’t care less that I now had to find another garage for the MOT that was due to expire in 2 days. Convinced they said MOT system was down because they just couldn’t be bothered completing it. Never will I use them again.

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“Absolutely Disgusting ”

★☆☆☆☆

written by 99Mtc on 20/03/2020

I wish i could give them -100.....They fob you off, they lead you up the garden path. The manager obviously thinks he’s some kind of King Pin and above dealing with the little people, perhaps he needs to spend his time researching how to actually be a manager, learning the Consumer Rights act of 2015 and actually being aware of what is happening on the shop floor would be advantageous. The vehicle are nothing but rubbish, they will hide all mechanical issues, they don’t give you the correct paperwork. You constantly have to phone them, and they wouldn’t know how to valet the inside of a vehicle if they tried. I wouldn’t recommend this dealership to my most hated enemy. I wish i had read more reviews beforehand then i wouldn’t have set foot in the place...DO NOT BUY FROM THESE MUPPETS.

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“Incompetent and no customer care ”

★☆☆☆☆

written by laSheridan464 on 04/07/2018

My husband and I have been customers of Vauxhall for almost 10 years and we are both very appauled at the very poor level of customer service, care and incompetence at Wolverhampton Evans Halshaw. We have recently sold our Corsa to Wolverhampton Evans Halshaw and the whole process was frustrating and annoying. We had an online valuation of the vehicle then took it to the garage to be checked over by the person I dealt with. I was told I would be seen in 10 minutes and was left waiting for 40 minutes. It wasn't until I approached the reception staff that I was seen by the person I dealt with. After carrying out the appraisal, he informed me that his colleague would have to check the car as he never knew how to do the paper work. He said I would recieve a call from his colleague during the day. I never received the call and in the evening I had to call Evans Halshaw. The colleague said he didn't know where the person I dealt with put the paper work and that he would personally see to it that everything gets sorted and that he would phone me the next day in the morning. The next day this man gave me the quote over the phone and he said it was valid for one week. I called the office next day and the sewcond man I dealt with wasn't in the office. I spoke with the first person I dealt with and he said to come at 9:30am. We were waiting for well over 30 minutes, when we were told we would be seen within 10 minutes. If my husband never approached the receptionist, they clearly would have overlooked the fact that we were even there. The person I dealt with never even greeted us even though he walked past us and was seeing to another customer. The Indian lady at the front desk was helpful and managed to speak to someone to see us. A third person then came and saw to us. When calling Evan Halshaw there's a voice recording stating how much they value the customers and give the best customer care; our experience has been the opposite. We were also interested in upgrading our Astra to the newest model or new Insignia and speaking to someone about it, but after the poor customer service we will be upgrading our car with another car dealership such as Mercedes, Audi or Lexus. Due to the poor customer care at Wolverhampton Evans Halshaw, they have lost 2 longstanding customers of Vauxhall. The staff most definitely require training regarding customer service.

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“Call Centre was Disgusting”

★☆☆☆☆

written by LeeMilne1980 on 05/06/2018

Just tried to get through to the Wolverhampton dealership, and all calls go through a call centre. The man who took my call was just the most disgusting sad excuse for a customer services person I have ever dealt with. I asked to speak to a manager, and he refused to pass me through. I asked to be connected to the dealer and he refused to do that as well. I gave up and hung up.

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“Shambles ....”

★☆☆☆☆

written by JoannaSkinner on 13/01/2018

I phoned Saturday to reserve a car, paid £200 by credit card. They rang back within an hour to tell me the car had been sold to someone else. I won't be buying from Evans Halshaw in future.

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“awful do not buy a car from here their all liars ”

★☆☆☆☆

written by 111Jorgensen on 18/09/2017

we bought a car the end of march we have had nothing but problems and the car has been back to them every month, the car was originally from leister branch when we saw car it had a few marks and one scuff that stood out we was told this would be done it was going to have a full valet and mop when we went to collect car this had not been done the moral of the story do not believe anything they say. a month later the car kept losing power and service vehicle soon light kept coming on my partner took to a local garage to have diagnostic done and was the turbo we took screen shots of the error codes they had it for a week said it wasn't the turbo which we found hard to believe and said they changed egr valve which they didn't they cleaned it. two weeks later the same error code my partner demanded for them to put on computer so he could see what fault was coming up they said one of the mechanics had it who was on paternity leave we could not believe what we was hearing that was a lie aswell by this point we demanded a full refund to which they agreed they would change turbo to which we still are not 100% if they did it now the car in constantly leaking coolant we are seeking advice now as do not trust what they do with the car do not believe a word any of them say they are a waste of space and just want your money but we will have he last laugh watch this space.........

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“Read carefully ”

★★☆☆☆

written by Nola232 on 23/03/2017

The salespeople were very helpful in helping finding a car that was within my price range going over the options with me. The issues I had were I could get finance cheaper through my bank but was some how still convinced to take the finance with them. I phoned the following day to discuss and they did stop the finance to allow me to take the loan during this time I spoke with the manager who was very rude and unhelpful the tone he used was not necessary and used in a way where me changing finance options was inconvenient and they were doing me a favour changing. I picked up the car as agreed the following day to find out after I pointed out that the road tax was £80 a year more than was stated to me where they tried to charge me it was agreed they taxed for 6 months which they covered the £30 shortfall. So I went for a car that was a little cheaper to fit with my finances and due to misinformation from Evans hashaw Birmingham road am now spending more on a cheaper car.

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“I found a car I liked the salesman said it would be...”

★☆☆☆☆

written by Noel2wood on 01/11/2016

I found a car I liked the salesman said it would be ready in one week at the most to cut a long story short I phoned up that many times in one month the last phone call the salesmans said the car was in the body shop and would be ready early next week on the sat morning I went to the showroom to find the car at the back of the car park with the words awaiting prep on the window and the car was a mess we refused to buy the car . I am 60 and it was the worst experieane I have had buying a car in my life you would be better off going to billy back street motors or Arthur dalely

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“Dissapinting visit to used car dep”

★☆☆☆☆

written by Diesel.dog on 12/02/2016

I was looking for a good 2nd hand car around £10,000 After seeing their advert on tv i thought i would visit the wolverhampton branch i had a good look around and spotted the car i wanted just what i was looking for , so i walked into the sales office and told the salesman i would like to look at this car , he said nothing just went to get the keys we went outside he unlocked the door and just stood there and said nothing i said i was very interested and could we work some figs out he then grunted and said it would take one and a half hours his attitude was take it or leave it he was very unfriendly i felt i was just a nusiance , i was very annoyed by this treatment i e,mailed the company when i got home to complain but they did not bother to respond , so i would never set foot in that place again , i dont usally complain i am not a time waster i am 67 years of age so if you visit this branch dont expect to much ..

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“Absolutely disgusted!!!!”

★☆☆☆☆

written by DanikaCahill259 on 08/05/2015

Customer service was a disgrace, condition of the car when it had apparently been valeted was disgusting. Male staff were rude and very very selfish and unhelpful. When handing over thousands of pounds you would think they would at least be on time.

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“Terrible Terrible Service”

★☆☆☆☆

written by Arnoldun439 on 16/04/2015

without a doubt this business has given me the worst service I've ever encountered . Shocking . Wouldn't set foot any where near this place again.

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“Don't buy/these”

★☆☆☆☆

written by 330MacMillan on 01/04/2015

My experience started right at the start with wanting to buy from these people and it wasn't good. I had arranged to view a vehicle and 2-3 days after arranging to view a car with them I found out on their website that they had sold it. I asked them to inform me if anything happened with the car to let me know prior to going down to see it, but they didn't. I only found out by keeping an eye on their website that they had SOLD it. I can't stress enough, please read all the bad reviews on their website before thinking about wanting to buy from these people. (Just don't). These people shouldn't be allowed to trade. I would never ever recommend these people to my worst enemy.

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“Never buy from thease people ”

★☆☆☆☆

written by deMaher402 on 09/02/2015

If I could give no stars I would ! They sell unsafe cars The staff are very rude for people who want to sell cars are not going be right way about it!. Never go !

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“first class service”

★★★★★

written by jamesvincent on 30/01/2015

Salesman sold me an 11 plate ford focus, the service in which I received was exceptional. I would recommended both Evans Halshaw and the member of staff that dealth with us to both family and friends.

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“parts ”

★☆☆☆☆

written by cbrunswick on 30/12/2014

The worst parts service i have ever encountered! After waiting for 5 mins without being served i rang the bell for attention only to hear someone shout Ahh Eff off behind the door and then when someone finally did come out to serve, one person there had the worst attitude to customers i have ever known. Will not be using these unprofessional wasters again!

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“Never buying a car from here again”

★☆☆☆☆

written by Karlie56 on 01/11/2014

Bought a car from here thinking it was a reputable dealership the car is lovely but had some problems after, noisy clutch whining noise was told that it's not affecting the operation of the car so won't be fixed. 4 of the tyres had cracks in them with the date of the tyres older than the actual car! They agreed to replace 2 of the tyres which isn't ideal but thought sonething is better than nothing! I bought the car with bridgestones on and they replaced with some of the cheapest tyres on the market which are inadequate for a car with a firm ride, the tyres walls go soft after a quick run up the motorway. The valve clearances are supposed to be done on services roughly about every 25K. I asked them to check this as I can hear a tapping noise through the Rev range when I was told that these cars can't be reset even though honda seem to be charging people. I would never buy a car from this place ever again and would advise anyone not to buy from here either! There is a reason that they are the cheapest around and that's cause they cut corners.

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“This Ford garage is a disgrace to Ford how they treat...”

★☆☆☆☆

written by ElianaWhalen on 19/07/2014

This Ford garage is a disgrace to Ford how they treat people,the principle,the main man setting a good example.If you want poor service and like being jerked about,then these people are top of the list.

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“Five Star Experience”

★★★★★

written by squid71 on 18/03/2014

squid71 1 reviews Couldn't have been easier!! I've just spent £17,000 on a used car from these guys and they bent over backwards to make it a smooth and easy transaction. I live 120 miles away so had to arrange everything over the phone and via email and it went without a hitch, they even went and filled the tank with petrol as there wasn't enough in it to get me back home. All in all a very pleasant experience, thought I'd post this review as all too often people only bother when they have negative things to say which doesn't always show a true picture. Don't let the bad reviews put you off, check them out and form your own opinion.

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“Fantastic experience”

★★★★★

written by on 03/12/2013

After a long search we found a vehicle we liked the look of on Evans heals haw web site at Wolverhampton branch after making a call to the branch we spoke to a salesman called karl and must say he dealt with our questions very well we went to the branch a spent time with karl and was really pleased with his professional approach to selling.listened to our requirements and helped us with our purchase.we got on well with karl and really enjoyed the experience of buying from evanshalshaw. So all in all a great experience and once again we would like to thank karl for his all his help and his experience shone through

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