Brought a pair of Tenicia dragon 100's off www.carters360.com in January, I am an experienced skier and I knew my size and that I have owned Tenicia before and they have found them to have a fantastic fit!
When they came on the Tuesdays after ordering them on the Monday I was very pleased, within 10 minis I had them on with Bridgedale socks and there was something wrong with the fit! I e-mailed Carters with my concern and within the day I had an e-mail back explaining how I should check the fit and what could be done!
I decided to make my way into the shop to sort this out and within 30mins a young gentleman helped my sort out my boot problem with adding some orthotic footbeds and explained how they worked in a very profession manner. I had been skiing for about 30years and this lad knew more about the boots and how they worked then I would of ever done.
I paid for the footbeds and left a very very happy man, and I knew a lot more about my boots! (Just shows that buying them in a shop is much better!)