BA British Airways Reviews - www.britishairways.com

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British Airways Reviews

British Airways is a leading airline operating to hundreds of destiantions around the world. Check out BA reviews by people who have flown with them and see what they have to say about the airline. Here you can also submit your own review on British Airways.


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Latest Reviews

“Never fly British Airways”

Written on: 12/12/2014 by Sindhurajaramji (1 review written)

First of all to start with the booking.. i used a 3rd party site to book my trip from Bangalore to San Francisco and my return journey. Booking through that site was pretty easy. I was disappointed that i had to pay extra to choose my seats. So i had to wait until the day before we flew.. to checkin online and choose my seats. Our 1st lag from BLR to LHR (Heathrow) was ok. We liked the fact that the seats were comfortable compared to a few other airlines like cathay.. Temperature control -… Read Full Review

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“Good qualty, some things must be improved”

Written on: 11/12/2014 by Paul_8 (2 reviews written)

I was flying LHR-HKG, B777, business class.The backward/forward facing seats made some awkward intimacy situations. IFE was excellent with a large, good quality screen and an extensive library of films and TV. Drinks and service were both very good, British Airways offer a very efficient and professional service although it is not always overtly friendly. BA do need to improve their catering on board in order to compete better with other airlines. … Read Full Review

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“Awful long flight”

Written on: 24/11/2014 by Elojjy (1 review written)

Traveled on the London - Singapore BA0011 on 14 Nov 2014, 19h. - Long >12h flight with no legroom as seats immediately facing the wall. - Extremely small and shaking TV screens (those you pull up and down) - Loud stewards / staff which prevented me from sleeping during what was a night flight. In summary, no leg room, impossible to sleep, impossible to watch TV for a long 12h flight! … Read Full Review

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“Worst Flight EVER ! Never British airway Again !”

Written on: 21/11/2014 by GWang (1 review written)

Having traveled with many other much better carriers as a British citizens I am ashamed of the Poor quality of 'service', British airways provides. 1. I Arrived early as usual approx 3 hours prior to flight to get my tickets the mature female (blond haired) ‘ticket lady was busy making conversation with a BA flight attendant and ignored me despite waiting for her for approx 10 minutes plus. I felt totally humiliated, she saw and heard me waiting and totally disregarded me there. 2. Once… Read Full Review

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“Couldn't do more”

Written on: 18/11/2014 by richardjbaker (1 review written)

I am not a regular BA user but always use them going to the USA. Get your flights in the sale and you get a bargain. The service is great, the staff are very good etc etc what you expect from an national flyer. What made BA standout more was in my hour of need (my mother had 3 days to live) the pulled out all the stops and transferred my flights when it mattered most. I had a 15 nights tour of California booked starting and finishing in San Francisco, after 6 days I had to get home… Read Full Review

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“Down Graded from Business Class”

Written on: 16/11/2014 by SON2302 (1 review written)

Needed to visit London at short notice, BA flight time was perfect and thought I'd try BA for a change. HUGE mistake... Travelled business class. return trip a complete shambles, was down graded from business class with the excuse the flight was over booked, tried to seek an explanation why I had been chosen, none given, BA manager @ the airport informed me "I had not re-confirmed my flight departure within the past 24hrs, I had confirmed one week prior... and the Final BA excuse.... i was… Read Full Review

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“Snobish treatment!”

Written on: 14/11/2014

I traveled from Bangalore to San Diego last winter. The person at check-in counter did not even acknowledge my special requests. During the flight my special food was not available. Changing flight at London is tedious… Read Full Review

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“Long bad flight”

Written on: 03/11/2014 by 374Richards (1 review written)

We booked a flight on BA from kelowna bc to budapest a year in advance. Our flight was to leave from kelowna September 29. Fly to Seattle to London,England and end in Budapest. We arrived at Kelowna airport 12noon got on the Alaska airlines at 3:00 p.m. Started down the runway ready to leave the runway when the pilot jammed on the brakes and aborted the flight. We were told to find our own way to our next connections which was impossible. 2 1/2 hours later someone decided to help usThey… Read Full Review

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“British Airways treats Gold Card Members badly!”

Written on: 27/10/2014 by ashokmsaraf (1 review written)

British Airways treats Gold Card Members badly! My recent experience with BA has been bad. Delayed Flight, Onward Flight not connected. Nobody to attend. Stranded at London Airport for the night without a Hotel & Bags. Ashok M Saraf, http://goo.gl/Df2rhD… Read Full Review

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“Getting VERY dated”

Written on: 06/10/2014 by Bishopjh149 (1 review written)

Truly awful partnership with Vueling.. Travelled from Barcelona to Gatwick this Sunday. Booked via British Airways and they need to review this arrangement, as neither BA nor Vueling accept responsibility for issues. Flew with family, myself, pregnant partner (6 months) and 10 month old daughter. Vueling separated our seats, one end of plane and other... Would not allow changes online, would not allow change at airport as I was told flight was overbooked, asked desk to note request to be… Read Full Review

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“Overbooked flight”

Written on: 06/10/2014

Four of us flew BA to Bari in Italy on the return flight they had over sold the seats!!! So my husband and I did not get on the plane home. However they booked us on another flight later to Rome and we changed there to fly back to Heathrow sadly our flight from Bari to Rome was late so our luggage did not make the connecting flight. I was most impressed at how well we were looked after and the polite way the staff dealt with us, Our suitcases arrived via a carrier to our home two days later… Read Full Review

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“Brilliant , impressed and will go again !”

Written on: 23/09/2014 by LibbyKehoe205 (1 review written)

Staff friendly and efficient legroom (bliss) I shall be flying B.A. again over budget airlines !!!… Read Full Review

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“7 hour delay with lost baggage”

Written on: 22/09/2014 by Ginaterlizzi (1 review written)

Flight on sept 18, 2014 from London to Tampa was delayed 7 hours...our luggage still did not make it on the plane....4 days lateer still getting no where with the call center script readers same answer everytime...they are incompetent , unhelpful , and have no desire to fix the issue. We are still waiting on a phone call with several messages left to the Tampa location ..will we ever see our bag again..not optimistic in reading others nightmares with this horrible airlines... I believe it is… Read Full Review

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“Broken seat not discovered until takeoff. No follow-up.”

Written on: 09/08/2014 by Rozelle (1 review written)

On a flight from London Heathrow to Tel Aviv it was discovered that my wife's seat was broken and could not recline. Since she wears an orthopedic brace on her left leg and there wasn't another seat available in any cabin she suffered through it. She later received a random email customer service survey, answered it and got no response. Same with a letter sent via postal mail to the company CEO. We are giving up our Chase BA credit card and trying never to fly BA again!… Read Full Review

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Annonymous414's Response to Rozelle's Review

Written on: 10/10/2014

Why didn't you offer your seat to your wife then if she needed a working seat

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“Companion flight website broken - can't get through on...”

Written on: 05/08/2014 by reviewood (1 review written)

The companion flight website has been broken for weeks. A full year in advance of when we want to travel but apparently no flights available anywhere. Have tried to call nearly 100 times over past 3 weeks, but always busy - haven't spoken to anyone yet. No concept of customer care for loyal customers… Read Full Review

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“Worse custmoer service I had ever in my life”

Written on: 14/07/2014 by O'Neil309 (1 review written)

I had Booked one ticket with the executive club and customer care is so verse I had called 20 times and all time 2 hour and more than that i had awaited to get resolved Bad luck>>>>>>> Guys don't travel with British Airways Thanks… Read Full Review

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“Ill treated by chief flight attendant - BA0249”

Written on: 14/07/2014 by SHodge (1 review written)

On May 27, 2014 my partner and I were booked and payed for the extra space on the exit row on our trip back to Brazil. We we are Brazilians and visit the UK every year, flying BA. I am also a British Citizen and have a passport but, as my partner is not, I prefer to travel on my Brazilian passport. We were the first to check in on the morning of May 27 and were at the gate 40min prior to our flight. When, at last, we were called to board the British Airways personnel told us we had been… Read Full Review

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Wreckedmylife's Response to SHodge's Review

Written on: 25/08/2014

You have my sympathy. It is breath -taking the way some of their staff treat others. Have been on the receiving end before of such service and it seems we are supposed to be grateful they gave us any attention at all!!! The whole point was to get away from people just like them who had made my life a misery for nearly a year. Burst my happy balloon on the way out to our holiday and I never recovered thanks to severe stress levels. Still have post traumatic stress.

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“Total disregard for disabled passenger”

Written on: 13/07/2014

I flew with British Airways with my dying mother from Paphos to Manchester. She had a fit to fly certificate that stated that she needed room to turn, as she had recently broken her hip. I was told at the airport that there were no seats at the front available, so she had to go into the second row, and had to shuffle in sideways, which was very painful and distressing for her. Then, the 3 seats in front of her, where she could have had room to turn, were occupied by 3 able-bodied men! I know… Read Full Review

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“Disappointing and Unprofessional”

Written on: 30/06/2014 by Hend_Eltaweel (1 review written)

That flight was extremely disappointing. The maxuimum luggage allowance for a bag is 23 KG. One of our bags was 26 and we were obliged to pay 40 Pounds. I'm an executive club member of British airways and have been a loyal client but seriously think to shift to any other alternative for the ordeal situation we encountered during my trip on BA 155 from London to Cairo on June 23rd. We were planning to fly at 5:45 yet delays kept going through 7 pm to 9 pm to 10 pm and we finally boarded at 11 pm… Read Full Review

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343Gs's Response to Hend_Eltaweel's Review

Written on: 28/08/2014

Shock horror! Your bag was over the prescribed weight limit and you had to pay? You mean....like on every other carrier? And like it says on the website?

Get a grip.

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Hend_Eltaweel's reply to 343Gs's Comment

Written on: 29/08/2014

You're right that's an irrelevant part to the true horror that followed :) thanks for the humor.

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“flight from Orlando to London Gatwick was delayed due...”

Written on: 30/06/2014

flight from Orlando to London Gatwick was delayed due to weather couldn't be helped. when we arrived in London the Captain told us ones who have a connecting flight to Glasgow plane will be leaving shortly so 30 or 40 of us had to be rushed through by a BA worker who told us our luggage would be put on to next flight, got to Glasgow next Captain said ones who came off Orlando flight luggage hadn't been put on plane wasn't happy about this and still waiting on luggage to be returned. will be… Read Full Review

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