BA British Airways Reviews - www.britishairways.com

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British Airways Reviews

British Airways is a leading airline operating to hundreds of destiantions around the world. Check out BA reviews by people who have flown with them and see what they have to say about the airline. Here you can also submit your own review on British Airways.


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Latest Reviews

“Getting VERY dated”

Written on: 06/10/2014 by Bishopjh149 (1 review written)

Truly awful partnership with Vueling.. Travelled from Barcelona to Gatwick this Sunday. Booked via British Airways and they need to review this arrangement, as neither BA nor Vueling accept responsibility for issues. Flew with family, myself, pregnant partner (6 months) and 10 month old daughter. Vueling separated our seats, one end of plane and other... Would not allow changes online, would not allow change at airport as I was told flight was overbooked, asked desk to note request to be… Read Full Review

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“Overbooked flight”

Written on: 06/10/2014

Four of us flew BA to Bari in Italy on the return flight they had over sold the seats!!! So my husband and I did not get on the plane home. However they booked us on another flight later to Rome and we changed there to fly back to Heathrow sadly our flight from Bari to Rome was late so our luggage did not make the connecting flight. I was most impressed at how well we were looked after and the polite way the staff dealt with us, Our suitcases arrived via a carrier to our home two days later… Read Full Review

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“Brilliant , impressed and will go again !”

Written on: 23/09/2014 by LibbyKehoe205 (1 review written)

Staff friendly and efficient legroom (bliss) I shall be flying B.A. again over budget airlines !!!… Read Full Review

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“7 hour delay with lost baggage”

Written on: 22/09/2014 by Ginaterlizzi (1 review written)

Flight on sept 18, 2014 from London to Tampa was delayed 7 hours...our luggage still did not make it on the plane....4 days lateer still getting no where with the call center script readers same answer everytime...they are incompetent , unhelpful , and have no desire to fix the issue. We are still waiting on a phone call with several messages left to the Tampa location ..will we ever see our bag again..not optimistic in reading others nightmares with this horrible airlines... I believe it is… Read Full Review

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“Broken seat not discovered until takeoff. No follow-up.”

Written on: 09/08/2014 by Rozelle (1 review written)

On a flight from London Heathrow to Tel Aviv it was discovered that my wife's seat was broken and could not recline. Since she wears an orthopedic brace on her left leg and there wasn't another seat available in any cabin she suffered through it. She later received a random email customer service survey, answered it and got no response. Same with a letter sent via postal mail to the company CEO. We are giving up our Chase BA credit card and trying never to fly BA again!… Read Full Review

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Annonymous414's Response to Rozelle's Review

Written on: 10/10/2014

Why didn't you offer your seat to your wife then if she needed a working seat

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“Companion flight website broken - can't get through on...”

Written on: 05/08/2014 by reviewood (1 review written)

The companion flight website has been broken for weeks. A full year in advance of when we want to travel but apparently no flights available anywhere. Have tried to call nearly 100 times over past 3 weeks, but always busy - haven't spoken to anyone yet. No concept of customer care for loyal customers… Read Full Review

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“Worse custmoer service I had ever in my life”

Written on: 14/07/2014 by O'Neil309 (1 review written)

I had Booked one ticket with the executive club and customer care is so verse I had called 20 times and all time 2 hour and more than that i had awaited to get resolved Bad luck>>>>>>> Guys don't travel with British Airways Thanks… Read Full Review

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“Ill treated by chief flight attendant - BA0249”

Written on: 14/07/2014 by SHodge (1 review written)

On May 27, 2014 my partner and I were booked and payed for the extra space on the exit row on our trip back to Brazil. We we are Brazilians and visit the UK every year, flying BA. I am also a British Citizen and have a passport but, as my partner is not, I prefer to travel on my Brazilian passport. We were the first to check in on the morning of May 27 and were at the gate 40min prior to our flight. When, at last, we were called to board the British Airways personnel told us we had been… Read Full Review

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Wreckedmylife's Response to SHodge's Review

Written on: 25/08/2014

You have my sympathy. It is breath -taking the way some of their staff treat others. Have been on the receiving end before of such service and it seems we are supposed to be grateful they gave us any attention at all!!! The whole point was to get away from people just like them who had made my life a misery for nearly a year. Burst my happy balloon on the way out to our holiday and I never recovered thanks to severe stress levels. Still have post traumatic stress.

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“Total disregard for disabled passenger”

Written on: 13/07/2014

I flew with British Airways with my dying mother from Paphos to Manchester. She had a fit to fly certificate that stated that she needed room to turn, as she had recently broken her hip. I was told at the airport that there were no seats at the front available, so she had to go into the second row, and had to shuffle in sideways, which was very painful and distressing for her. Then, the 3 seats in front of her, where she could have had room to turn, were occupied by 3 able-bodied men! I know… Read Full Review

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“Disappointing and Unprofessional”

Written on: 30/06/2014 by Hend_Eltaweel (1 review written)

That flight was extremely disappointing. The maxuimum luggage allowance for a bag is 23 KG. One of our bags was 26 and we were obliged to pay 40 Pounds. I'm an executive club member of British airways and have been a loyal client but seriously think to shift to any other alternative for the ordeal situation we encountered during my trip on BA 155 from London to Cairo on June 23rd. We were planning to fly at 5:45 yet delays kept going through 7 pm to 9 pm to 10 pm and we finally boarded at 11 pm… Read Full Review

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343Gs's Response to Hend_Eltaweel's Review

Written on: 28/08/2014

Shock horror! Your bag was over the prescribed weight limit and you had to pay? You mean....like on every other carrier? And like it says on the website?

Get a grip.

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Hend_Eltaweel's reply to 343Gs's Comment

Written on: 29/08/2014

You're right that's an irrelevant part to the true horror that followed :) thanks for the humor.

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“flight from Orlando to London Gatwick was delayed due...”

Written on: 30/06/2014

flight from Orlando to London Gatwick was delayed due to weather couldn't be helped. when we arrived in London the Captain told us ones who have a connecting flight to Glasgow plane will be leaving shortly so 30 or 40 of us had to be rushed through by a BA worker who told us our luggage would be put on to next flight, got to Glasgow next Captain said ones who came off Orlando flight luggage hadn't been put on plane wasn't happy about this and still waiting on luggage to be returned. will be… Read Full Review

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“Husband and wife both allocated window seats...”

Written on: 29/06/2014 by shieldsman (3 reviews written)

Returning from USA we were unable to choose/change seats as the BA website kept referring us to our first flight operator which was US Airlines express. BA are in alliance with US Airlines but not the 'express' part it seems. The seats they had allocated to my wife and I for our main flight were window seats but on completely opposite sides of the plane, and a few rows apart - absolutely ridiculous considering we booked together and paid for both together - how absolutely stupid of them. Will… Read Full Review

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“Did the trick but cabin crew not great”

Written on: 28/06/2014 by kizcom1 (1 review written)

Flew from Heathrow to Gibraltar in Euro Traveller as we have a few times in the past when visiting my brother in Spain. The flight left slightly late but we made good time in the air and landed only 15 minutes later than scheduled, which was fine. The aircraft was G-EUUZ and in relatively good condition although there was a very large rent in my seat which showed all the lining and through to the bare metal of the structure. A little shoddy but not critical to my purpose. The cabin crew were… Read Full Review

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“On line booking DISASTER”

Written on: 27/06/2014 by Mikan (1 review written)

Tried to Book two flights plus rental car for a total of 414 euros. Made payment and ERROR came up stating that BA had a system problem. I phoned a BA representative and tried to make the booking over the phone. Representative confirmed the price of 414 euros and asked me to hold on for a few seconds. A few minutes later the representative came back and told me that there was a problem with the BA system and that no longer could offer me the deal for 414 euros but instead 591 euros!!!!!!!!! IT… Read Full Review

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“The Journey I wish I never had made!”

Written on: 23/06/2014 by archvam (1 review written)

My friend and her baby and me were flying back from Mumbai to San Diego. Firstly, my friend was unwell.The staff were damn rude and unapologetic. Since we were sitting away and we had to exchange seats to be together, a steward actually got angry on us since we hadn't informed him! Why should we?!!! They are extremely rude and unhelpful. Not to mention - the food was horrible. Given a choice I WOULD NEVER EVER TRAVEL AGAIN WITH BRITISH AIRWAYS!!!… Read Full Review

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“Willie - How about hiring more people to the answer...”

Written on: 21/06/2014 by Tropx110 (2 reviews written)

Recently flown with British Airways, but experienced an issue with my booking so naturally called British Airways. Spent 15-30 minutes listening to the British Airways theme, played on a Spanish guitar; which I now absolutely deteste. And when I finally got through to someone, they couldn't help me. Long wait times to get through to someone. Indian call centre doesn't make BA feel like a premium product I have travelled on lots of airlines and for my long-haul needs, will be going to… Read Full Review

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“Most Horrible Service I Have Ever Experienced”

Written on: 12/06/2014 by 285Oliver (1 review written)

A couple of month ago my handicapped grandma, in a wheelchair was not able to drag her carry-on luggage because she is handicapped and the check-in staff refused to check-in her carry-on. They forced her to drag it! This is mind blowing as she is handicapped! Today my mom had a baby and they made her drag 2 carry-on with a 2 year old baby. What if my sister runs and gets lost?

It's the same weight if they take it or if my mom places it on top of her chair, they are going in the airplane anyway.
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“BA Customer Service is appalling”

Written on: 05/06/2014 by 489Cochrane (1 review written)

BA cancelled two of my flights in recent weeks. For one (mechanical fault), although I had a business class ticket, I was put on an economy airline and cabin to get home. That was 6 weeks ago, and I've still had no actual communication about my complaint/request for a partial refund. Three emails and one hour on hold so far. Second cancelled flight - fog at destination - last flight of the evening so put on one next morning. BA told me they had no hotel rooms and I to arrange and pay for… Read Full Review

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“Bad flight”

Written on: 02/06/2014 by erShaffer1955 (1 review written)

Flight from beijing to london heathrow could not sleep as seat behind passenger kept kicking in my back. In the morning I had no breakfast as they had none left not even a up of tea… Read Full Review

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“Call Centre”

Written on: 01/06/2014 by Reid125 (1 review written)

Called the BA call centre to check what my upgrade options are for an upcoming flight as I don't have the option on manage my booking'. Got through to a unenthusiastic guy who sounded like he just woke up irritated that he has to speak to me, no customer service here what so ever, BA do not know how to provide a good service. … Read Full Review

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