BA British Airways Reviews - www.britishairways.com

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British Airways Reviews

British Airways is a leading airline operating to hundreds of destiantions around the world. Check out BA reviews by people who have flown with them and see what they have to say about the airline. Here you can also submit your own review on British Airways.


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Latest Reviews

“Disappointed custumer”

Written on: 12/04/2015 by Vicscoaches (1 review written)

I my wife and I have booked to fly with ba to Miami we have booked to go premier plus which is £500 each more expense than economy we book it hAs wider seats and more leg room as my wife is disabled when Iwe booked this holiday a year ago ihave been told that the seats we have been allocated haverestricted leg room I asked if we Canberra move to another seat they said they have already sold the seat and their nine availed it seem to me if you book early you get the rubbish seats and they… Read Full Review

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“Worst Customer Service from a Major Airline”

Written on: 11/04/2015 by ShahzamanH (1 review written)

A top service is expected from BA - however, it's the opposite. To start of with, a change of time requires a further £450 for 2 people for a flight from London to Spain - this is on top of the price of £600. Ridiculous!!! Secondly, the on-line check in does not seem to work on your regular ticket but does when you upgrade your seats by paying an extra of £129 - How???!!! Are we talking about BA here - which is meant to be one of the best airways in the world, who makes hundreds of millions… Read Full Review

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“Disgusting service ”

Written on: 28/03/2015 by JadielNash (1 review written)

I was to travel on BA but was told I could not fly because I could not verify the address of the card that was used to buy my ticket, I thought that was a privacy matter, bearing in mind my fiance is a serving Solider who moves very often. Anyway I tried to contact BA whos offices were closed so there was no one to help with the problem. I had to contact virgin Atlantic for help they were very understanding and helped me out. BA have really let me down and I would never travel with them again… Read Full Review

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“Cynical indifference to its "valued customers"”

Written on: 16/03/2015 by LuceatUmbra (1 review written)

In July last year I booked with Trailfinders a return economy flight from London to Cape Town departing 28 December. The BA reference is YH66LP. The reason for booking BA in July last year - five months before I was to fly - was that I had hoped that a direct flight with the national airline would be comfortable and straightforward. THE OUTWARD JOURNEY 28 DECEMBER Despite paying £1,153 for the privilege for flying with BA, on arriving at Heathrow and in good time, I'm told that I'm not… Read Full Review

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“The only way to travel”

Written on: 15/03/2015 by wvDoherty266 (1 review written)

We recently returned from a holiday which involved 4 (out of 5) flights with British Airways - we enjoyed every single one of those flights! All flights were on time, landings were faultless and the service was second to none - the food and drink were excellent and we have never come across such lovely staff - well done BA!… Read Full Review

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“Club Europe worse seating ever...”

Written on: 08/03/2015 by Clancy495 (1 review written)

We flew to/from Lisbon (March 2015) in Club Europe on the newly configured A320. There is not difference in the leg room between Economy and Club, meaning as a 6ft tall chap my legs touched the seat in front of me. When the seat was reclined, this turned a disappointment into an unpleasant flight. The crew and catering were both fine, but I would NEVER fly BA in club on short haul again. Save you money and fly with another carrier or choose another airline if you want to experience a premium… Read Full Review

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“Extortionate ”

Written on: 24/02/2015 by O'Donnellfa340 (1 review written)

I had to use Manage My Booking to change a flight to the following day , 3 weeks in advance . The charge for doing this was over £300 . How can BA justify such charges when they will almost certainly sell the original seats again and have , in effect , forced me to buy the same service at an inflated rate ? I won't use BA again… Read Full Review

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“I have never been treated in this way before”

Written on: 11/02/2015

My husband and I booked World Traveller Plus return tickets to Cape Town in July 2014. We were due to fly last night however when I tried to check in at 8.10 the previous evening I was unable to do so. My screen came up with a message that check in was not available at thus time. I rang customer services and was told that "the system " was down. I tried again on several occasions and on yesterday morning. Still no joy so I telephoned customer services again and was told the same about the… Read Full Review

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“Booking a holiday through British Airways with Hotel”

Written on: 28/01/2015 by Francinemaguire (1 review written)

I have been trying to extend a holiday I booked through British Airways since 7th January. As I couldnt get through on the telephone after a very lengthy hold, I emailed them. I recieved a reply on 26th January telling me they want me to call. I did this and have been holding on for 26 minutes now still no one has spoken to me or indeed answered the line. I am just listening to music all the time. I am about to hang up now as it is just ridiculous. Apparently if you want to alter… Read Full Review

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“BA Money grabbing airline”

Written on: 03/01/2015

Booked Business Class return via tour operator - London - Buenos Aires. Had to return early as cruise to Antarctica cancelled due to engine trouble. No Business Class seats on earlier flight for three days. BA wanted to charge me over £1000 to downgrade me to economy!!!!! Can you believe that. Flew back instead with Air Europe to Gatwick via Madrid arranged by tour operator. On outward flight on BA no water, had to flush toilet with bottled water. We received by email some time later a £75… Read Full Review

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“What a joke”

Written on: 21/12/2014 by Dixon120 (1 review written)

A complete and utter joke. I have travelled extensively with BA and keep doing so for some inexplicable reason. They are consistently late by at least an hour, normally more. I travel club Europe and the service is so inconsistent I sometimes would rather travel easyjet. Staff are old and rude and more concerned about surviving upto their final salary pension scheme than anything else. Such a poor standard of service, no real difference between club Europe and economy, I am going to fly… Read Full Review

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“Never fly British Airways”

Written on: 12/12/2014 by Sindhurajaramji (1 review written)

First of all to start with the booking.. i used a 3rd party site to book my trip from Bangalore to San Francisco and my return journey. Booking through that site was pretty easy. I was disappointed that i had to pay extra to choose my seats. So i had to wait until the day before we flew.. to checkin online and choose my seats. Our 1st lag from BLR to LHR (Heathrow) was ok. We liked the fact that the seats were comfortable compared to a few other airlines like cathay.. Temperature control -… Read Full Review

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“Good qualty, some things must be improved”

Written on: 11/12/2014 by Paul_8 (2 reviews written)

I was flying LHR-HKG, B777, business class.The backward/forward facing seats made some awkward intimacy situations. IFE was excellent with a large, good quality screen and an extensive library of films and TV. Drinks and service were both very good, British Airways offer a very efficient and professional service although it is not always overtly friendly. BA do need to improve their catering on board in order to compete better with other airlines. … Read Full Review

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“Awful long flight”

Written on: 24/11/2014 by Elojjy (1 review written)

Traveled on the London - Singapore BA0011 on 14 Nov 2014, 19h. - Long >12h flight with no legroom as seats immediately facing the wall. - Extremely small and shaking TV screens (those you pull up and down) - Loud stewards / staff which prevented me from sleeping during what was a night flight. In summary, no leg room, impossible to sleep, impossible to watch TV for a long 12h flight! … Read Full Review

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“Worst Flight EVER ! Never British airway Again !”

Written on: 21/11/2014 by GWang (1 review written)

Having traveled with many other much better carriers as a British citizens I am ashamed of the Poor quality of 'service', British airways provides. 1. I Arrived early as usual approx 3 hours prior to flight to get my tickets the mature female (blond haired) ‘ticket lady was busy making conversation with a BA flight attendant and ignored me despite waiting for her for approx 10 minutes plus. I felt totally humiliated, she saw and heard me waiting and totally disregarded me there. 2. Once… Read Full Review

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“Couldn't do more”

Written on: 18/11/2014 by richardjbaker (1 review written)

I am not a regular BA user but always use them going to the USA. Get your flights in the sale and you get a bargain. The service is great, the staff are very good etc etc what you expect from an national flyer. What made BA standout more was in my hour of need (my mother had 3 days to live) the pulled out all the stops and transferred my flights when it mattered most. I had a 15 nights tour of California booked starting and finishing in San Francisco, after 6 days I had to get home… Read Full Review

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“Down Graded from Business Class”

Written on: 16/11/2014 by SON2302 (1 review written)

Needed to visit London at short notice, BA flight time was perfect and thought I'd try BA for a change. HUGE mistake... Travelled business class. return trip a complete shambles, was down graded from business class with the excuse the flight was over booked, tried to seek an explanation why I had been chosen, none given, BA manager @ the airport informed me "I had not re-confirmed my flight departure within the past 24hrs, I had confirmed one week prior... and the Final BA excuse.... i was… Read Full Review

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“Snobish treatment!”

Written on: 14/11/2014

I traveled from Bangalore to San Diego last winter. The person at check-in counter did not even acknowledge my special requests. During the flight my special food was not available. Changing flight at London is tedious… Read Full Review

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“Long bad flight”

Written on: 03/11/2014 by 374Richards (1 review written)

We booked a flight on BA from kelowna bc to budapest a year in advance. Our flight was to leave from kelowna September 29. Fly to Seattle to London,England and end in Budapest. We arrived at Kelowna airport 12noon got on the Alaska airlines at 3:00 p.m. Started down the runway ready to leave the runway when the pilot jammed on the brakes and aborted the flight. We were told to find our own way to our next connections which was impossible. 2 1/2 hours later someone decided to help usThey… Read Full Review

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“British Airways treats Gold Card Members badly!”

Written on: 27/10/2014 by ashokmsaraf (1 review written)

British Airways treats Gold Card Members badly! My recent experience with BA has been bad. Delayed Flight, Onward Flight not connected. Nobody to attend. Stranded at London Airport for the night without a Hotel & Bags. Ashok M Saraf, http://goo.gl/Df2rhD… Read Full Review

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