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Picture courtesy of Cassie.
| Flight on time? | 6.4/10   |
|---|---|
| Customer service | 4.9/10 |
| Comfort on flight | 5.1/10 |
| Quality of food | 4.8/10 |
| Value for Money | 4.8/10 |
| Reviewer Rating | 4.7/10 |
| Overall Rating | 4.9/10 |
Full review by
yun06
on 12th May 2008
User Rating : 7
Respect :
0
Good Points: Nice service, good food
General comments: I think their on-plane foods are nice. During the long flights I took, they offered food choices of destination and departure place tastes. The entertainment offered to kill time is also good. Won't get very boring with the little screen at front.
yun06's review and ratings | 46 words
Review by
Guest.
on 6th May 2008
User Rating : 1
Respect :
0
Even the air hostess are not helpful. They act like too busy that they have no time to hear help from passengers who travel with baby. Customer care will disconnect the call abruptly, if you have any complaint.
Guest.'s full review | 79 words
Review by
handofgod
on 21st Apr 2008
User Rating : 6
Respect :
0
Nice service....compared to other hostess's they are pretty decent I liked the flight. Hard to get any tickets.........overly priced. I am trying to get the flight from LHR to CCU, never available and if available is exorbitant. It was on time. Food was good compared to what other airlines offer and for a change stewardess were old but at least well behaved
handofgod's full review | 64 words
Review by
Guest.
on 14th Apr 2008
User Rating : 10
Respect :
0
BA British Airways have friendly, helpful staff, good food and a superb on flight entertainment. Quick boarding times, rarely delays with my previous experience.
Guest.'s full review | 24 words
Review by
Guest.
on 12th Apr 2008
User Rating : 8
Respect :
0
Good seats, good service and excellent staff, I have emailed to tell them on previous occasions, however, because of the non bookable seats in World Traveller Plus we now fly with Air Canada.
Guest.'s full review | 42 words
Review by
Guest.
on 1st Apr 2008
User Rating : 5
Respect :
0
Good points, consistent excellent service. Bad points, Price, Price Price - from the US that is. They offer special offers for Executive Club Members, but then bump up the taxes, so you are not really saving anything. Maybe with all the problems in the new T5 at Heathrow, they should consider lowering their prices.
Guest.'s full review | 54 words
Review by
sheena middleton
on 31st Mar 2008
User Rating : 1
Respect :
0
I travelled with my son on BA from Rome to the notorious Heathrow Terminal Five on Sunday 30th March 2008. That flight was delayed by just over two hours. On arrival at Heathrow there was chaos. We'd missed our connecting flight to Aberdeen and around 11pm having stood in various queues we were bussed to an airport hotel with no cases, as they were 'in the system somewhere'. The buffet was still open but was cold and practically inedible. As we both had appointments to keep the following day, we ...
sheena middleton's full review | 167 words
Review by
Guest.
on 29th Mar 2008
User Rating : 1
Respect :
0
Flew Jo'berg to Manchester via Heathrow. Checked in on line only to get to the airport and find that they had changed our seats and stuck us in the middle row. We politely asked why, and were more or less told put up and shut up. The seats were horrendous. Unless you pay double the economy price your'e left very uncomfortable for the length of the journey. The flight was delayed and we missed our shuttle to Manchester. Queued for and hour only to be told next shuttle was full after travelli ...
Guest.'s full review | 117 words
Review by
Guest.
on 26th Mar 2008
User Rating : 0
Respect :
0
I had booked a flight with BA and was emigrating to Hong Kong so was at the airport with my family saying our goodbyes planning to spend a little time with my family before I leave. After checking in my bags I was told I had to take them to another check point, so I did, the lady behind the desk checked my bag in a second time (which i thought was strange) she then told me that I was boarding at this time and at this gate... at this time i noticed she had told me the wrong time, so I said 'no, I ...
Guest.'s full review | 204 words
Review by
Guest.
on 22nd Mar 2008
User Rating : 2
Respect :
0
Flight was from London Heathrow to Milan Malpensa; was for 1850 and was to arrive in Milan for about 2130.
Flight delayed, then delayed again and again - no reasons were given for the delays.
Eventually BA said it was that the plane was delayed from Edinburgh because of bad weather.
Good points, online check in, can print boarding pass before flight, bag drop desk facility is also quick. Bad points delayed flights, lost luggage, bad or non-existent customer service.
Guest.'s full review | 78 words
Review by
Jade3890
on 18th Mar 2008
User Rating : 9
Respect :
0
I Was Due To Fly From London Gatwick to Cape Town, South Africa to visit relatives with British Airways (BA) in October 2006. But due to a road traffic accident I couldn't. They was very helpful and where we had insurance which covered us they could give us some of the money back. There was 4 of us flying my mum dad and little sister and for each of us that was going they refunded £500 each for another flight to any destination worldwide with British Airways (BA). I Thought this was very g ...
Jade3890's full review | 140 words
Review by
Guest.
on 18th Mar 2008
User Rating : 8
Respect :
0
My flight was from Rome to Los Angeles, with a stopover in London. I wish they had more direct flights from Europe to the U.S. & I wish their flights didn't all changeover in London. Roomier than other airlines; also got bumped up on my return flight from los angeles (very nice). Better food than other airlines. Employees polite & gracious. I was the last person to board and they waited for me (my taxi was stuck in traffic & the security at the airport held me up since I looked so stressed)! ...
Guest.'s full review | 139 words
Review by
jaes
on 12th Mar 2008
User Rating : 8
Respect :
0
Flights on time. All staff very professional and pleasant. In seat video on demand helps the time go faster. I would definitely fly with them again. The meals were basic and tolerable, but not particularly good.
jaes's full review | 36 words
Review by
flybunny
on 11th Mar 2008
User Rating : 9
Respect :
0
If you have a problem, write (not phone) to UK customer services and be persistent. They will eventually respond and, in my experience, are fair in awarding compensation and reimbursement. Keep trying though - they seem to be snowed under dealing with the aforementioned lost luggage problems.
Overall, still one of the best airlines around.
flybunny's full review | 137 words
Review by
mazb191
on 6th Mar 2008
User Rating : 0
Respect :
0
Attempted to travel British Airways on 5th March 2008 from Mumbai to London Heathrow (business).
Unfortunately on boarding the flight, I mentioned that I didn't want to be disturbed during the meal service as I my stomach was upset and wanted to sleep it off. Next thing I knew, BA Cabin Services Director asked me to leave the aircraft and get confirmation from the airport doctor that I was well. I had no symptoms aside from the stomach upset, however he then went on to advise the ground staff ...
mazb191's full review | 298 words
Review by
Guest.
on 28th Feb 2008
User Rating : 1
Respect :
0
I had a similar experience with on-line check in. They had overbooked the flight and would only allow exec members to check in on-line. However, when I called up their phone line to ask why I couldn't check in they lied and said that it was a "security issue - probably with my card". Some security issue since none could check in online.
Guest.'s full review | 63 words
Review by
julian Halls
on 25th Feb 2008
User Rating : 1
Respect :
0
In November 2007 I booked 2 return flights with BA to Faro in Portugal for a total cost of £340.60
This was bit steep but given the promises of superior service etc etc I thought it was going to be worth it.
Unbeknown to me my Daughter then decided to book her wedding the day of our departure which meant that I had no choice but to change my flights. As 2 months had gone by and it was January, even though my flights are in May this I accept was going to cost me £30 to change each.
Un ...
julian Halls's full review | 589 words
Review by
Guest.
on 3rd Feb 2008
User Rating : 9
Respect :
0
I have flown with BA several times in the past and where ever possible I have tried to book flights with them rather than other airlines. The staff have always been very polite and helpful. The food is ok (better than most other food I have had inflight!). I have had my luggage broken a couple of times although I think this is more to do with the baggage handlers than BA themselves and even though this has happened, they have always got me a replacement quickley.
Flights are generally ontime ...
Guest.'s full review | 189 words
Review by
harjoh
on 29th Jan 2008
User Rating : 0
Respect :
0
Having read of the couple who could only obtain the two middle seats of four on a long haul flight, I was totally dismayed to have it confirmed by BA that we cannot reserve seats in World Traveller Plus however early we might book. I find this totally unacceptable and would not book on these terms.
Most economy airlines offer a better booking service. This appears to be purely for the convenience of BA with no consideration for the customer.
harjoh's full review | 80 words
Review by
spyknife
on 25th Jan 2008
User Rating : 2
Respect :
0
I am using BA world traveller for the first time ever, next Thursday(31 Jan 08). Im flying from London, Heathrow to Houston, George Bush.The reviews from you guys have got me kind of nervous now.The main reason I booked from BA was because no other airlines do direct flights to Houston, Texas from Heathrow.But if I have any bad experiences I will be sure to tell you guys.
spyknife's full review | 80 words
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