BA British Airways Reviews - www.britishairways.com

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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Summary

British Airways Reviews

British Airways is a leading airline operating to hundreds of destiantions around the world. Check out BA reviews by people who have flown with them and see what they have to say about the airline. Here you can also submit your own review on British Airways.


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Latest Reviews

★★★★★

“helpful flight attendants”

Written on: 19/09/2017

Having booked special assistance at Heathrow to be available after a return flight from Zurich on Saturday 16/09/2017, a wheelchair was not at the plane on landing. That in itself was poor service but this review is about the help and support I received from flight attendants. Although the journey had ended and their tour of duty was over, two of the attendants stayed with me for the 45 minutes (one of them during that time trying to find a wheelchair but without success) that it took before a… Read Full Review

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★☆☆☆☆

“Low Service- High Cost Airline”

Written on: 27/06/2017 by simesti (1 review written)

we flew from London city to Malaga on 19th June 16: We were called to board but in reality only went into the aircraft at least an hour after, in the mean time we were cramped and locked up in a small boarding area with only a third amount of seats then passengers in an extremely hot day to a point that many women undressed themselves to their bikini! Finally after a long and exhausting wait passengers with children like us - where called out first to board the plane but it was only to lose… Read Full Review

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★★☆☆☆

“No frills all ills - awful service alround.”

Written on: 27/03/2017 by EnzoNash (1 review written)

We recently travelled economy to Fuerteventura with BA. The flight in general was OK i.e. reasonably comfortable, More or less on time. The problem was the services provided (or not) with this flight. We booked assistance for my wife which was OK but only after being sent to various places to register? There was no assistance booked at the other end. On the return we left the plane and asked a BA ground staff about the assistance - we were told very abruptly that we had missed it and we… Read Full Review

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★★★☆☆

“Sorry - no loo paper.”

Written on: 19/03/2017 by Hawkins136 (1 review written)

We flew on BA 2157 to Antigua on February 23rd. We were lucky to get the chicken dish at lunch, those behind us did not get the choice. But this became a secondary issue after about half way through the flight my husband reported that there was no toilet paper in the toilet. Some time later we were shocked to find out that this had not been fixed because there was no more toilet paper on the plane. Subsequently we have seen that this was not an isolated instance, with other similar reports on… Read Full Review

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★☆☆☆☆

“incredible poor services and incredible mean attitude”

Written on: 10/03/2017 by cvasiloiu (1 review written)

unfortunately unacceptable attitude from the cabin crew member. having the on-line check in done in the previous day with the window seat confirmed on row 6, the lady at the gate informed me that my seat has been changed to row 17. To be clear, I was told about the change right before getting on the plane. BA has my phone number, my email, all my coordinates but they didn't informed me in advance about the change and, as it would be decent, to ask if I accept and eventually, to offer me some… Read Full Review

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★★★☆☆

“Maldives from gatwick”

Written on: 04/03/2017 by Jenny115 (1 review written)

We recently flew from Gatwick to Maldives and return. Flight was on time which was excellent especially as BA were having issues with strike action. Outgoing flight-staff friendly.Very annoying how far seats in economy could go backwards and reduce legroom for person behind considerably-my husband was very uncomfortable at 6ft 2 Food not good at all. return flight-food even worse-in edible.Offered a drink once in 12 hrs-appalling. One flight attendant extremely rude to a customer even before… Read Full Review

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★☆☆☆☆

“Very basic holiday”

Written on: 02/02/2017 by Johnk47 (1 review written)

Just returned from a BA 2 week holiday to Barbados,very very disappointed,1st ever BA holiday and we thought it would be something special.we flew from gatwick,had a meal in the 1st hour on plane then went 7hrs 45mins with only a mini kit Kat and a cold coffee,we were starving when we arrived in Barbados.the plane was very old and have never seen an entertainment system like it for over 20 years,tiny little screen and hard to see.our back of seat screens did not work on return flight so they… Read Full Review

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★☆☆☆☆

“Absolutely dreadful airline ”

Written on: 08/12/2016 by Mr_Scratchy (1 review written)

When performing online checking their app I was informed that I had a free checked baggage allowance of one bag. So having been informed with this information I took a suitcase to be checked into the hold. However upon dropping of my bag I was informed that I did not have a free bag and would have to be charged £65 excess baggage. Why was it that the app said I had an allowance of 1 free bag. I used a third party website to book so wasn't sure about the terms so relied on the information the… Read Full Review

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★☆☆☆☆

“Customer Services - Incompetence”

Written on: 02/11/2016 by JonahSutton128 (1 review written)

Not the ‘world’s favourite airline’ In May 2016 I booked a World Travellers Plus ticket from London to Johannesburg and return for my wife. This was changed a few days later to return from Cape Town rather than Johannesburg and I was advised there would be an additional charge and I agreed that this charge should be taken from the Debit card, which I had paid the initial ticket for. We checked the BA website and all the details were adjusted and marked as confirmed. At the end of… Read Full Review

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★☆☆☆☆

“used to best in class now worst airline in world...”

Written on: 03/10/2016

Have had four dreadful journeys in the last two months with BA. Two in one week - I cant be bothered to outline the story as Ive lost too many hours chasing my tail with these hideous people. Customer services employ bottom of food chain personnel who cannot actually resolve anything - No managers will speak with you (seriously, this is the biggest itch, you cannot escalate a complaint to anyone, no one is interested and you have to repeatedly go through an online system and outline your… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 11/09/2016 by RamiroHancock (1 review written)

What a nonsense with this airline. Provided extremely poor service last year and grudgingly gave us a £40 e-voucher as compensation. That was disappointing enough but when I tried to use the voucher this year it was invalid, still in date but invalid. Contacted BA and was told "as it's now expired we can't do anything". It wouldn't be expired if they'd replied sooner and taken action. Disgusting customer service. … Read Full Review

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★☆☆☆☆

“totaly ignored my request”

Written on: 06/09/2016 by 34Slaughter (1 review written)

wife had ticket to fly to Spain. She had a massive stroke so obviously could not fly. Sent them doctors letter and medical records and requested a refund. They totally ignored me and will not respond. Will never use this airline again… Read Full Review

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★☆☆☆☆

“British Airways or (British Spiv ways) a cautionary tale.”

Written on: 21/08/2016 by Maugham (2 reviews written)

After an absence of one year and not flying BA, I received a promotional email inviting me to return with an incentive of £50 off on a flight booking.Needing to travel for work, in any event, I immediately booked at the `book now` box which appeared in the email and the only terms that I could see indicated the dates of the promotion.After receiving the e-receipt I noticed that the discount had not been applied.Following nearly 40 minutes talking to an Indian call centre, I was diverted to… Read Full Review

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★☆☆☆☆

“Trip to Nice. Words cannot describe.... ”

Written on: 02/08/2016

Having travelled British Airways numerous times, I have never felt the need to post a review as the service has always been above average. on this occasion, it is out of sheer disgust at the very nature of a formal complaint (with good reason), handled by their customer care team, which has been given a truly poor response. A cancelled flight at very short notice, new flight chaos! BA systems down at terminal 5, nobody to help or assist until I ran across the terminal trying to find 'anybody'… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 22/06/2016 by 180Hopper (1 review written)

Just took the trip of a lifetime with my son to play golf in Scotland. All 4 flights we delayed...No reason given. Paid extra for seat assignment $600 in total. Leaving Phoenix they had my son and I not sitting together even after my on line check in confirmed the seats we paid extra to sit in. They moved us around and we sat together. Hassle then in London sat on the next plane waiting to leave for over an hour. Arrived late in Scotland. Coming home the flight was delayed and then had… Read Full Review

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★★☆☆☆

“No respect for their customers”

Written on: 17/06/2016 by SashaCampbell (1 review written)

I think that British Airway's customer service must hold the accolade as the worst going, but that is their only achievement. Having booked our flight from Alicante to Gatwick I immediately selected and paid for seats in row 4 at a cost of €23 each. When I came to check in online, 24 hours before the flight, I found that we had been moved to row 30, the very back of the plane. When I selected 'Change your Seat' row 4 was not even displayed. I am 64 years old with back problems that make it… Read Full Review

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★☆☆☆☆

“Worst Ever ”

Written on: 25/05/2016 by AdelineGreer (1 review written)

Worst airline customer service ever. The call center is challenged in using English and will cancel your ticket if you have mobility issues. Worst airline I have dealt with for disability related concerns. They have a rule that only allows you to call three times, and they hang up on your the first two. The resolution offered for their errors, you can buy more tickets from them. Worst ever! Stay away if you have any ADA issues, they do not want you on their planes… Read Full Review

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★★☆☆☆

“Very disappointed, is this really the best you can do ?”

Written on: 09/05/2016 by Sue55Kent (1 review written)

Just returned from Bridgetown (5/5/16) on Flight BA 2154. What an unpleasant experience. Check-in was fine, but if you are in cattle class (economy), it really isn't a nice experience. Deliberately swapped from a Virgin Flight (big mistake) due to a very good BA flight from Nassau in 2014. What a difference. If this is supposed to be the best of our National airlines, I'd rather not fly. The aircraft reeked of urine when we boarded, the food service was slow to say the least, unless you were… Read Full Review

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★☆☆☆☆

“BA Rip off”

Written on: 02/04/2016 by Bearlady1960 (1 review written)

We booked a Christmas holiday to go to Rio de Janeiro with BA this coming year. Didn't know they offered hotels also so was surprised when they came up in a Google search. Wow I thought, first class airline and a stay at the Sheraton, another well branded establishment. Booked online and paid deposit of£450. BIG mistake as did not look at any reviews before booking, not that I generally take much notice. However after googling the hotel and seeing the vast number of poor reviews we decided to… Read Full Review

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★☆☆☆☆

“The worst customer service ever!”

Written on: 09/03/2016 by Trent98 (1 review written)

I was supposed to fly British Airways morning flight from Munich to London on February 27, 2016. There was a huge (1 h and 30 min) line to go through the Passport Control in the Munich airport. As the result, I was at the gate 20 min before the scheduled departure, but the BA gate employees told me that I would not be able to board the plane because the bus that delivered the passengers to the plane had already left, and there was no other bus. They did not seem to be interested in finding a… Read Full Review

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