BA British Airways - www.britishairways.com Reviews
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British Airways Reviews
British Airways is a leading airline operating to hundreds of destiantions around the world. Check out BA reviews by people who have flown with them and see what they have to say about the airline. Here you can also submit your own review on British Airways.
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Latest Reviews
★☆☆☆☆
“Worst BA Flight Ever”
Written on: 18/06/2013
We have just returned from Philadelphia to UK on BA 068 17/6/13. Everyone boarded on time then told that navigation systems were not working so sat on the plane for in excess of an hour. Then told that plane had to re route because of this problem adding an extra 50 minutes to flight time. Arrived Heathrow two and a half hours late, then plane parked adjacent to BA servicing centre while we were bussed back to terminal 5. This is our worst experience ever of BA customer service ever and... (read more)
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★☆☆☆☆
“Worst customer service, ever”
Written on: 17/06/2013 by Washingtonian123
Flying from Washington, D.C. (Dulles) to London, England (Heathrow), when we went to check in, the gate-agent inexplicably removed our seat assignments. When I asked her why, she threatened to have me arrested, in front of my young son, who promptly began to break in to tears. She would not provide her name, and her supervisor would not answer my question either. I have been trying to get an answer from customer service for almost a year now, without a single response. Luckily, we were... (read more)
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★★★★☆
“Unattractive Benefits for blue executive club membership”
Written on: 16/06/2013
I've been flying British Airways to both the UK and US since 2007,and have never flown any other airline ever since. However, I fail to feel the actual difference being a blue member of the executive club, and just being a regular economy traveller. There is no particular benefit that really makes the difference. The product/service is okay, but i believe there's room for improvement. On my most recent flight, I particularly noticed a member of the crew who made a difference. He was so... (read more)
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★★★☆☆
“The flight itself was not too bad.T he plane are...”
Written on: 10/06/2013 by Alex_Haley (4 reviews written)
The flight itself was not too bad.T he plane are equipped with extraordinary comforts (seats, tv, legroom) but crew members were looking un-experienced and the check in staff didn't understand what the passenger wanted.And food quality was normal to poor. (read more)
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★★★★☆
“Very pleased”
Written on: 07/06/2013 by UKHeather (2 reviews written)
Took a short haul flight to Alicante Spain. Easy to book online and print out baggage stuff at the airport. Outbound, Plane left early, crew very pleasant. Good leg room but seats a bit narrow (probably cos my bum is not very narrow though!) Inbound, a few minutes late, crew again pleasant enough. Good value for money and would use again (read more)
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★★★★★
“Best of British”
Written on: 02/06/2013
Have always enjoyed flying BA, staff and planes are very much at the forefront of the industry and they do cheap holidays too! I would recommend it to people, they have a stigma of being expensive but there are some good offers there if you look and fly to a lot of destinations that no one else does I also really liked the representation at the Olympics, they trully are a great British company. (read more)
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★★★★☆
“Good service from BA”
Written on: 29/05/2013 by Pavioj
We flew from Gatwick to Thessaloniki in Greece for Easter holidays. The flights were punctual and comfortable. the crew were particularly helpful and friendly - there were lots of children on the flight and they were very patient with them all. We had some great food, more than on the usual short hop as this flight is 3 hours long. A decent continental style breakfast on the way there, lefty of drinks and another snack before landing. The only slight issue was that there were no spoons to... (read more)
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★★★★★
“Great flight”
Written on: 29/05/2013
I have recently flown with BA to Las Vegas, the whole experience was fantastic from the online check in, bag drop and great customer service we received on board. The food was great and drinks on tap throughout the long flight. Well done BA, I am looking forward to my next holiday with you very soon! (read more)
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★★★★★
“They tried so hard to make our trip perfect”
Written on: 29/05/2013
I recently made a short trip to Jersey with BA from Gatwick and must say the services from start to finish was excellent. I liked the new check in idea where once you have checked in on line you can even print you own baggage tags at the airport pop them on your case & take them to an 'Express Bag Drop'put your case on the scales and away it goes it was so easy. Even on our short flight they managed to get us all a drink from the bar or tea/coffee with a sandwich which was all very nice and... (read more)
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★★★★★
“Great service, puntual, good food”
Written on: 29/05/2013
Recently flew to Cancun in Club for our honeymoon. Service was great, food was very good (relative to other airlines), flat bed was fab, great selection of films - though the comedy drama could have been better. Everything ran on time which is good! (read more)
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Showing 1 - 10 of 443 Reviews
★★★★☆
“Great value as added extras all included ”
Written on: 29/05/2013
I took a BA flight to Malaga to visit friends and travel around the area. The check in was smooth and the staff were helpful. When I arrived at the desk with my reference it took the lady just a few seconds and she was using my name and knew all my details. She was helpful, answered all my questions and made lots of extra recommendations. The flight was smooth and the service was also great. I would recommend BA to friends. (read more)
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★★★☆☆
“Inconsistent customer service service across the world”
Written on: 29/05/2013
I'm proud to have a national airline and their customer service in the UK is on the whole very slick and professional, exactly as I would expect. Unfortunately this is not always the case across the world. Their staff employed at Miami international airport seem to go out of their way to be unprofessional, rude and have a "slap-dash" attitude to basic customer service. They change the rules, ignore you at the desk when you're speaking to them and do not deliver the same courteous please... (read more)
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★☆☆☆☆
“HEARTLESS COMPANY - TERRIBLE CUSTOMER SERVICE!!!!!”
Written on: 24/05/2013 by pattyb999 (1 review written)
My father recently lost his wife unexpectedly which has proven to be a very difficult time. Originally my father booked two tickets for him and his wife to fly down to Marbella. My sister and her fiancee were due to meet with my mother and father in Marbella the following day. Due to my mum passing away my sister thought it would be nice idea to fly down to Marbella with my father so he is not by himself at this very difficult time. When contacting BA I was told that my mothers ticket... (read more)
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★★★★★
“Excellent, did the other reviewers fly on the same...”
Written on: 24/05/2013 by wazzauk (1 review written)
I was checking the reviews for another airline and as they all seemed to be so negative I thought I would check an airline I knew well and what a shock I had reading this. In the last 7 years I have made in excess of 20 long haul flights with BA. Number of problems? Zero, none, nada. Absolutely brilliant! Great staff, great timing, the food is well above average and the entertainment varied. I think this makes the point that people with issues moan and moan but if everything is OK most... (read more)
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★☆☆☆☆
“BA is the WORST”
Written on: 20/05/2013 by rajascomment (1 review written)
This regarding HYD-LHR-PHX route. I have friends and relatives always complain the flight connections at LHR has got very little time. The passengers has to run a mile with kids, luggage on escalators, elevators, and at athletic performances. Older parents, forget them. Its hell for them. I have personally experienced and have seen number passengers having the same issue. NEVER NEVER NEVER BA. You are just Bs. Airways (read more)
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★☆☆☆☆
“Appalling customer service and shocking customer service”
Written on: 14/05/2013 by MJW1
I had an existing flight that my partner had booked and paid for on his credit card. I needed to change my flight to remain in the US for work. I called BA, obtained the quote for changing my return journey and upgrading to Business, then they informed me that they needed to call my partner to get his approval to change the existing booking. I told them he is away for work (in Africa of all places, so not easily contacted) and that I would be happy to provide my credit card details to charge... (read more)
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★☆☆☆☆
“Avoid British Airways”
Written on: 08/05/2013 by rebecs (1 review written)
I recently had one of the worst experiences with flying British Airways which caused me extra personal expense, cancelations, booking changes causing me to come home a day earlier and appalling customer service. I would strongly suggest that anyone inflexible in their travel plans; families, professionals with specific work dates, people not wanting their vacation to get cut short - avoid flying with British Airways at all costs. My flight from Paris - New York was cancelled without any... (read more)
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★☆☆☆☆
“Disappointed ...”
Written on: 08/05/2013
Booked a trip to Las Vegas for my 40th birthday, our flight from Manchester to Heathrow was delayed so we missed our flight from Heathrow to Las Vegas. Sent BA 2 email with no reply then rang to be offer £300 in flight vouchers disgusting!!!!!! As I missed 24 hrs in Vegas and was sat on a plane on my 40th instead of in Vegas, missed restaurant reservations this is not acceptable. A very unhappy 40 year old. (read more)
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★☆☆☆☆
“Make them your last resort! ”
Written on: 07/05/2013 by Guest1971 (1 review written)
Their Flight was 2.5 hours late from Barcelona, connection LHR-LAX on another airline was missed largely due to the incompetence of their ticket staff at terminal 1. This lot took 2 hours just to change our flights. Rude, unprofessional and hopeless. Cabin crew ok - planes old and dirty. They then lost our bags at LAX. Only use them as a last resort - we will NEVER use them again. (read more)
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★☆☆☆☆
“Disgraceful! ”
Written on: 07/05/2013 by NNP78 (1 review written)
I was supposed to travel with my dog on the 19th of April. I'm moving to India for work and had arranged everything over a month ago. I got in touch with passport for pets (recommended by BA) who booked everything for my dog. They informed me I needed a some paperwork sorted before I fly. Which I did. Everything was ready. However a day before I was supposed to fly, BA called to inform me I needed a clearing agent in India and some more paperwork. On inquiring we found out it takes 25 days... (read more)
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Showing 11 - 20 of 443 Reviews
★☆☆☆☆
“ground staff attitude”
Written on: 05/05/2013
Worst experience ever, attitude combined with an impressive lack of customer service - even from the staff at Zürich Airport - NEVER EVER AGAIN BRITISH AIRWAYS!!! (read more)
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★☆☆☆☆
“Very disappointing dealing with compensation claims!”
Written on: 01/05/2013 by ClaudiaKemper
My flight from Duesseldorf to London on April 13th 2013 was cancelled. A (very helpful) BA agent at the desk booked me onto a LUfthansa flight 3 h (!!) post my actual planned departure time. When I claimed compensation with BA, they refused because I did not wait another 3 hrs for the replacement flight with the other passengers. Further, my E-mail inquiry took a full week to be responded to and the I then (only after I sent a second mail) received an E-mail basically consisting of a string... (read more)
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★☆☆☆☆
“The Worst Loyalty Program I Have Ever Belonged To.”
Written on: 29/04/2013 by russellnelson43
I signed up for BA's Executive Club, as their loyalty program is called. It seemed like a great program, I actually got avios (their term for miles)retroactively for trips I had recently taken, primarily on BA. Last year I flew Aer Lingus, a BA partner airline. It has been over seven months since my first qualifying flight and I still do not have my avios. I provided them with copies of my boarding passes which clearly show the flight class but they keep insisting that they must confirm... (read more)
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★☆☆☆☆
“Change of booking”
Written on: 23/04/2013 by none67
Flights to Rome in Jan next year were booked and paid for about a month ago, unfortunately the dates of the rugby were changed meaning that the flights were no good, thought all i had to do was change my booking and would probably incur a small charge but not with ba their idea of a small charge is to charge more than the flights cost in the first place, went to cancel my booking only to find that a charge is there for that as well and you do not get any money refunded, even though we have... (read more)
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★☆☆☆☆
“Missed wheel chair passengers and no accommodation...”
Written on: 21/04/2013
1. British Airways flight 227, from london to Atlanta USA, has dropped all wheel chair passengers travelling in that flight. 2. They rebooked the flight next day after 24 hours through delta airline 039. 3. No accommodation is provided to the passengers, until they asked for it repeatedly. This caused a great discomfort for my mother who is travelling. 4. They sat at the terminal for 12 hours, before the BA team agreed to provide accommodation. 5. I seriously don't feel like preferring... (read more)
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★☆☆☆☆
“Misled and mis-sold”
Written on: 18/04/2013 by Bubblewrap
We booked a trip with ba holidays to dubai and upgraded to first class on the morning of our departure as my daughter was a little bit sick and we thought we would make the journey more comfortable for her, so all good, we had a reasonable flight , not as amazing as i had imagined first class to be, it was our first time flying first class and the staff onboard were not the most friendly, but any way off we went to dubai and after a week there and with the news of rubbish weather back home ... (read more)
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★☆☆☆☆
“Beware! Do not accept MCO from BA. They make it(on...”
Written on: 17/04/2013 by GeorgeHanna (1 review written)
Beware! Do not accept MCO from BA. They make it(on purpose) next to impossible to cash it. (read more)
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★★★★★
“Berlin to London”
Written on: 15/04/2013
I travelled from Berlin to London on my first ever British Airways flight after always hearing how great they were from family and good friends. Deciding I would like to experience this service for myself. I boarded the flight from Berlin Tegel to London Heathrow. In one sentence, it was the most pleasant commercial flight I have been on ever. Not only was the customer service lovely from everybody from checking in through to leaving the plane. But as a customer I was made to feel welcome... (read more)
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★★★★☆
“could be so much better and it requires so little effort”
Written on: 07/04/2013 by jacobjolly (1 review written)
my wife and i with our daughter and her family flew business class to mauritius recently for a holiday. Our flight from edinburgh to Gatwick and back was good as were the staff in the lounges-- i required assistance and this was promptly seen to BUT it was tarnished by our experience of the attitude and the demeanour of the crew on the 777 out of Gatwick --they looked so disintrested ,serious and never once smiled in contrast to the crew we came back with who constantly saw to children and... (read more)
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★★★★★
“Well Done BA”
Written on: 07/04/2013 by WorldTravellerPlus (1 review written)
We have just returned from a trip to Japan and have to say that both inward and outward flights were excellent. Our plane was Boeing 777 which appeared to be very new. We paid extra to travel in World Traveller Plus seats which was well worth it. The crew were very polite and couldn't do enough for you. Food was good and the in flight entertainment was the best that we have experienced. Well done BA keep up the good work. (read more)
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Showing 21 - 30 of 443 Reviews
★★★☆☆
“Hoisin duck wraps!”
Written on: 02/04/2013
Everything was fine- except the hoisin duck wraps we were given on the flight out to Barcelona and on the return journey. They wrer freezing cold and horrible! Couldn't believe we were given them twice!! (read more)
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★☆☆☆☆
“By Far, Not the Best Airline in the UK”
Written on: 26/03/2013
I fly from London to the U.S. about four times per year. My carrier of choice is Virgin Atlantic. I have had to fly BA two times in 15 years because all flights with Virgin were fully booked. The first time BA lost my son's luggage and was never again to be recovered. The second time I flew was four days ago, with a connecting flight Newark, whereby I continued on an American Airlines flight to Miami. Both my and my son's luggage is nowhere to be found. Given my one other experience with... (read more)
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★★☆☆☆
“Poor service ”
Written on: 23/03/2013
Poor service,unfriendly and unhelpful staff (read more)
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★★☆☆☆
“Nothing Special over priced living on its name”
Written on: 20/03/2013
Travelled from Leeds Bradford to Heathrow and then onto Prague Very dissapointed was no better than a Jet 2 or Ryanaire Service. Food awful, Service pretty average. (read more)
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★★★☆☆
“Old plane in need of maintenance”
Written on: 15/03/2013
Flew BA to Las Vegas and return to London. Outward flight was fine, seat was fine in economy but what i have noticed is the cutbacks they have put in place in economy. Gone are the eyemasks, socks and the "nice takeaways" you would acquire all to contribute to profit. Food fairly decent on way out, however return flight. Uncomfortable seat, the headrests were broken, steward called and he said he would come back with a screwdriver to fix, (he didnt). I was told off by another... (read more)
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★☆☆☆☆
“service is worst/ Cabin Crew not helpful ”
Written on: 14/03/2013 by princess08 (1 review written)
I flew from Houton,Texas to London Heathrow. I asked the cabin crew Trina(rememeber her name vividly!) to give me a hand in putting my cabin suitcase since i can't reach,she just told me need to do it yourself, if she really cant do it, she could have called a male cabin crew but she didn't..but there was a good samaritan passenger who helped me.. I was really disappointed and annoyed with the service of this cabin crew..what's the use of having them if they're not helpful with the passenger... (read more)
Visit britishairways.comSlowhand_Clap's Response to princess08's Review
Written on: 20/03/2013
Cabin crew are not there to stow your bags for you. if you can't reach the overhead then you should put it under the seat in front of you or check it in.
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Princess08's reply to Slowhand_Clap's Comment
Written on: 20/03/2013
Even though it is not their responsibilty but they are there to help the passenger already asked for help...is it a big burden for them to do this for the sake of their passenger especially if the passenger is already struggling...what so special about BA cabin crew compare to other airlines which are very friendly and always smiles at the passenger...why they help other passenger and not me.
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★☆☆☆☆
“As bad as Air Canada .. expect THEY take dogs sometimes”
Written on: 13/03/2013
PET POLICY If you are not allowing pets to travel with their owners as checked baggage you should advertise this and all your agents should be aware. Spent hours arranging flights ... told agent we were travelling with a dog ... found out later dogs could only be transported through 3rd party freight handlers and could not be checked on a luggage. You have probably lost every pet owner as a customer. Even if I am not travelling with my dog I will never choose BA again. PS Googled... (read more)
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★★☆☆☆
“BA. Service and food in Economy - appalling.”
Written on: 21/02/2013
The flight from Bsngkok took off on time and landed a little ahead of schedule. The Captain was excellent, friendly and much more informative than many. Seat/leg room was as good as it gets in the rear cabin. So far, so good. However, the dinner was not good at all. I ate the starter of potato salad and a bread roll. Breakfast was a disgrace. BA obviously feels that by offering a muffin it can avoid serving a bread roll, butter and jam or marmalade. The main course was horrible and... (read more)
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★★★★☆
“best airline overall”
Written on: 20/02/2013
I read all the (ridicolous) complaints about BA service. Are you serious guys? Please stay at home if you don't know the basics of travelling! I wonder how people fron USA can complain, while the have terrible airlines in their country.... Overall, BA is the best airline I've flown with, they have problems like any other airline, but they have good airplanes, nice staff, decent food and reasonable prices. (read more)
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★☆☆☆☆
“Rewards first ”
Written on: 16/02/2013
I bought a ticket on British Airways website in June 2012, and was asked to click on a button if i would like to be recieveing emails on offers and discount. To my shock i have just discover B.A as past my personal/ bank details to a company called reward first. And i have been con in a total of £105 pounds for seven month deducting money from my account unknown reasons. I will never use B.A again. (read more)
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Showing 31 - 40 of 443 Reviews
★☆☆☆☆
“not to be recommended”
Written on: 14/02/2013
Upgrade to Premium Economy gives you more legroom and larger seats but the quality of food is less than acceptable - we were unable to identify what the vegetarian meal consisted of on our Singapore to Heathrow flight. Flight delay is unavoidable if technical problems arise with the plane, but to be given 5 different flight times seems unacceptable, BA be honest with your customers and tell them why and when the flights are going out. The £40 per seat, per flight for the privilege of... (read more)
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★★★☆☆
“Arline deteriorating”
Written on: 14/02/2013
Flew in first to and from London Hethrow/Vancouver. I have been a faithful BA customer during the last few years. I have noticed their customer service, in flight service and standards deteriorating. The new first class is taking forever to unroll while the old one is falling apart. During my last flights the crew, a mix of long haul and short haul flight attendants, was definitely not able to handle first class passengers or to time and handle food requests. It seems that crew members are... (read more)
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★★☆☆☆
“When Rules Trump Customer Care”
Written on: 11/02/2013
Today I have flow business class from Dubai, to London, and I am headed onwards to New York. I have a BA Boarding Pass, however an American Airlines flight (BA has a code share). I am at Heathrow, and my journey is a long one. I opted to use the Elemis spa in the BA lounge. One World apparently allows customers to choose any of the lounges. After waiting an hour for the spa to open, the Elemis rep told me that I was not entitled to use the spa. I checked with the BA person in the Business... (read more)
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★☆☆☆☆
“Bad Value, Bad Service and No Loyalty”
Written on: 02/02/2013
Flown with BA over 120,000 miles in less than a year, subscribed to the loyalty card. Despite spending thousands with them in one year and being a Silver card holder they are the most arrogant service provider of all the large carriers. Arrogance is endemic from senior management through to the membership staff in particular. They distance themselves from frequent flyers with a none plus demeanor. The Avios are pretty much worthless and the Benefits for acquiring Silver are... free drink and... (read more)
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★★★★★
“Wonderful flight from Ohio to Sweden”
Written on: 26/01/2013 by JordanneRene (1 review written)
I booked a flight to Sweden with British airways in May 2012 , and it was my first real flight. The services they provide are really quite wonderful. The flight attendants are friendly, the entertainment on the long flight is quite fair, and the meal on the long flight is really quite generous and not bad at all. I also love that they offer alcohol every time they pass through. The only complaint I have there is that I wish the beer selection was better than Heineken and Grolsch, but for a... (read more)
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★☆☆☆☆
“BA Lost Our 3 Bags”
Written on: 19/01/2013 by lostbagseeker (1 review written)
My wife and I are living in Belgium now, but over the Christmas holidays we travelled back to the U.S. to visit our families and friends. Then on January 1st we took American Airlines flight 3207 out of Lubbock, Texas. This flight was delayed almost 2 hours, meaning we were going to miss our connection in Dallas. Our final destination was Paris, France, where we had already purchased train tickets from the airport back to our home in Gent, Belgium. We gave ourselves 6 hours from flight... (read more)
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★★★★★
“Great airline.”
Written on: 13/01/2013 by jan2013new (12 reviews written)
I'm always happy with the service I receive from British Airways. I rate them 10 out of 10 for Customer Service. The free snack and drink is very courteous of them. The airline is very comfortable to fly in. Sometimes there is a long queue at check-in but I try to come early or check-in online to avoid the queues. (read more)
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★☆☆☆☆
“Deteriorating Service....”
Written on: 03/01/2013
I booked a flight with BA and during the booking it asks for all the passenger information and meal requirements etc. I specified I required Vegetarian meals. On the flight I was told there were no vegetarian meals left and I should have phoned and made sure before the flight. Maybe that was my fault but what is the point of entering this information if you have to call and confirm again. However instead of offering me something the attendant was just not helpful, she just explained I... (read more)
Visit britishairways.comNomhle's Comment
Written on: 06/01/2013
I invited my girl to visit me in London .She had her broken into by staff of british airways I could not get help at terminal 5 as i was asked to use the public telephone when i did not have cash to pay . I left a message on the 10th of December as advised no but one has call me back . Please can someone call me or reply me via this email adress. I need british airways to collect this bag and repair it so we can use it again
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★★☆☆☆
“WHAT has happened to British Airways?”
Written on: 28/12/2012
For many years I have always flown BA where possible and have been really happy to have accumulated many BA miles. But my experience over this past night flight has seriously dented my confidence in them. I was returning with my son, daughter-in-law and 4-year old grandson from Atlanta to London. We had everything beautifully planned - an 06.50 flight (BA8426) to Chicago followed by an 08.45 flight (BA1541) to Heathrow. Unfortunately, though both these flights were numbered as BA, they were... (read more)
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★☆☆☆☆
“Customers are dirt”
Written on: 20/12/2012 by ALouis (1 review written)
Schiphol to London, worst flying and human interaction I've ever had. Came over with a small question about where do I go next and was told my bag is too big take stuff out. She was incredibly rude about it and never answered my first question. Just turned away and started talking about the bag. "Well i see you have 2 other bags, put things in them" I went to go do that and wait in line for a tax stamp, was followed, the agent stood in between me and the queue, letting everyone go ahead of... (read more)
Visit britishairways.comHeadspace's Response to ALouis's Review
Written on: 30/12/2012
You sound like you have a bad attitude, customer service employees aren`t there for people like you to vent your anger on.
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Alouis's reply to Headspace's Comment
Written on: 01/01/2013
You must work for BA.
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Showing 41 - 50 of 443 Reviews
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Anthony1988's Response to Bubblewrap's Review
Written on: 23/04/2013
The person you spoke to would have given a read back on the flights they had just rebooked for you, sounds more like you weren't paying attention to them.