BA British Airways Reviews - www.britishairways.com

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Summary

British Airways Reviews

British Airways is a leading airline operating to hundreds of destiantions around the world. Check out BA reviews by people who have flown with them and see what they have to say about the airline. Here you can also submit your own review on British Airways.


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Latest Reviews

“poor customer service”

Written on: 04/02/2016 by MsTash (1 review written)

I booked my ticket with British airways through just fly.com. I never received a email confirmation or instructions for international flight details. When I arrived at the airport approximately 5:25. I was unable to check in to receive my ticket. American airlines operates British airways. So I spoke with American airlines and they said I need to speak with British airways. I called British airways and they refused to put me another flight and refuse to give me a refund. I was on the phone with… Read Full Review

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“ customer service to be desired”

Written on: 31/01/2016 by Laura387 (1 review written)

Last year I flew B.A from Orlando (Florida) to London and decided that being it was an over seas flight I would upgrade to premium economy so I could enjoy the features and benefits of having better service and a slightly larger seat so my jet lag wouldn't be as bad. Unfortunately my seat was broken and didn't recline along with a TV that didn't work, I addressed it to the crew, they couldn't help due to a technical glitch, so we cant blame it on the crew! I decided to write a very pleasant… Read Full Review

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“Lost Baggage”

Written on: 07/01/2016 by RosieZamora69 (1 review written)

2 of my colleagues flew from Dublin and London to Los Angeles for a 3 day executive meeting and their luggage was lost. When they finally found it customer service was the "WORST"! They would not speak to me even after verbal approval because although all calls are recorded and after being transferred to the supervisor - he would have to review he recording to make sure that I was given approval but that would not have possible as immediate access to the recording is not available. Needless to… Read Full Review

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“First class service for Mum's 60th birthday”

Written on: 20/12/2015 by LaraPurcell271 (1 review written)

We flew to New York JFK from London as part of a holiday celebration for our Mum's 60th. From stepping on board, the staff made her feel like a princess. Smiles, hugs, and glasses of bubbly. In addition the food, service and attention were all first class. We flew Economy but it felt like First class . Thanks so much BA for a superb start to our holiday… Read Full Review

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“Review!”

Written on: 10/12/2015 by RitaBlackwood (3 reviews written)

Always fly using BA, in 10 years I've never had one single issue with them, maybe the odd delayed flight but that's no big deal in the scheme of things. Air crew are always pleasant and helpful aswell. I'd not fly with anyone other than BA. Can't praise them enough… Read Full Review

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“Reward flights ripp-off”

Written on: 10/12/2015

I am a member of the BA executive club, or should say was. I am in the process of running down my account to cancel. For the last 4 years my wife and I have nbeen booking business class returns to various places in the USA on holiday, using Avios points and companion voucher. I must add that it has always been VERY difficult to find flights that suit you. Instead of trying to find flights by preference we had resorted to just looking to see what was available and choosing something. Earlier… Read Full Review

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“British Airways just left us stranded ”

Written on: 09/11/2015 by HaylieBlackwell117 (1 review written)

My wife and i booked flights with BRITISH AIRWAYS in march this year ,to go to texas to visit family , we hired a car through them with AVIS , i paid for whole package with debit master card , which i have used for years , i am 56 years old , and old school ,dont believe in credit cards ,i dont like debt , anyway , when we got to dallas fort worth airport on the 22/11/2015 ,after flights being delayed due to thunderstorms , we were told we could not get car , see earlier review about AVIS, when… Read Full Review

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“Worst web site ever!”

Written on: 07/10/2015

Tried to book flights, would not accept TWO credit cards just asked for more and more security checks and then said site not working! Try again later easy solution - book with with another airline and not waste any more time. M.T. Eastbourne. … Read Full Review

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“Reasonable”

Written on: 28/09/2015 by JohnnyWalker1998 (1 review written)

BA were friendly and polite in their dealings with me, and gave me all the information I needed. however, there were long queues and the food was fairly poor… Read Full Review

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“What a joke ”

Written on: 25/09/2015 by Bowersqz486 (1 review written)

We booked 2 flights 11 mths in advance to Las Vegas as told by the b a staff that it is the best time to book (cheapest) then 8 weeks later b a have a big sale some £550 cheaper than we paid, I phoned b a to say you told me I wouldn't get any cheaper"" , they just said should have waited for a sale even, but I did phone to ask for the cheapest time !! Then we had to book our seats to site together, we paid £170 then I asked the people next to us on the plane how much they paid and guess what… Read Full Review

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“Irritating and stressful rip-off”

Written on: 23/09/2015 by MarkRAP (1 review written)

The 24-hour free check-in is ridiculous - most airlines give a week or two - we could have found ourselves unable to access a facility and we did end up having to pay to choose a seat (one we didn't really want) and having to pay to use our hotel's facilities (computer and printer) - all this irritating, penny-pinching, stress-inducing greed spoiled a flight that had already cost nearly £1,000. Why can't BA see sense over this?… Read Full Review

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“excellent!!!”

Written on: 20/09/2015 by joreid1111 (3 reviews written)

We always fly with BA, never anyone else. Over the past 15 years we have had around 23 flights on a BA plane and every single one has been as good as the last. I think there has been one flight that was delayed by 2 hours but that's nothing in the grand scheme of things. The staff are always dressed smart and customer service is excellent. I am proud to say I am a loyal customer of British Airways and will be for ever… Read Full Review

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Thorntonjilly's Response to joreid1111's Review

Written on: 01/10/2015

I agree. I also would never fly with a different airline. Excellent service in all aspects.

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“We enjoyed our trip”

Written on: 13/09/2015 by Dominguez84 (1 review written)

Considering how many people travel with this company . I feel we have been treated well… Read Full Review

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“Should cease trading! Impossible to speak to anyone!”

Written on: 11/09/2015 by bacomplainer (1 review written)

British Airways is by far the worst company I have ever purchased from! If you try to call them, then the best of luck is all I can say! You will not get to speak to anyone who can help! I think the policy of BA is that if they make it as difficult as possible to get a response to a complaint people will just give up! Not so with me! I have been constantly emailing & calling BA for a week now with no resolution or direct conversation with anyone who can help or make any decision! I feel… Read Full Review

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“Decent service ”

Written on: 10/09/2015 by Gregandrews888 (1 review written)

Average service, the food was good on the flight and also the staff were friendly enough. Not bad atall!… Read Full Review

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“Holiday To Vegas”

Written on: 04/09/2015 by jake2015 (1 review written)

I have booked a holiday to Vegas, when I made the booking I was told that we could all sit together. Once the booking was made I was made aware that we are not guaranteed to sit together. 

This holiday has cost us £9000 and there are no benefits. Only cons. It states on the website that group bookings are free name change. I called up to make a name change and they told me it is a £125 charge. They explained abruptly that it is only for names that have been spelled incorrectly. The most
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“BEWARE: MAJOR PROBLEM WITH AVIOS”

Written on: 26/08/2015 by MartinWebber (1 review written)

There appears to be a massive problem with the BA Avios system and their database appears to have been hacked. I have just had 77,000 stolen from my Executive Club Avios account. It has taken me hours to persuade BA to do anything about it. Their initial response was "..we are unable to assist you...." Unbelievable! After a lot of hard work on my part I have finally persuade BA to acknowledge this - but they are still doing nothing at about it. … Read Full Review

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“What a disaster!”

Written on: 03/07/2015 by dinoreview (2 reviews written)

Booking through an agency (Travelup) was the first mistake as British Airways and their American Airlines friends used as an excuse for not helping me re-booking flights which clearly had not enough time for connections. Asked for help for re-booking return flights with similar problems but they were seriously unhelpful. They did not really bother to find alternatives for the hellish flights I bought from them. Spoke for several hours to some very rude and unhelpful "customer service" people… Read Full Review

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“Delay Bags for Days”

Written on: 17/06/2015 by Shawac1981 (1 review written)

I am so disappointed in BAs customer service. They delayed our bags on our return flight for TWO DAYS leaving us without our clothes or toiletries and the customer service representative wouldn't even refund us our $80 bag fee. What kind of customer service is that? The gentleman said "well we eventually delivered your bags" Really?… Read Full Review

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“Booked me international flights without checked lugggage!”

Written on: 06/05/2015 by Silva307 (1 review written)

I recently travelled from London to Cancun - Florida - London. The trip was booked with BA.com. The UK-Cancun and Florida-UK flight was with BA and the Cancun-Florida flights with Delta Airline. The hotel booking was made with BA.com too. The customer service representative was very helpful. However when we checked in for our flights from Cancun - Florida the Delta Airline team said our seat class did not have any checked luggage allowance. THis was confirmed by a groundteam manager who showed… Read Full Review

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