BA British Airways Reviews - www.britishairways.com

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Summary

British Airways Reviews

British Airways is a leading airline operating to hundreds of destiantions around the world. Check out BA reviews by people who have flown with them and see what they have to say about the airline. Here you can also submit your own review on British Airways.


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Latest Reviews

“Disgusting customer service”

Written on: 11/09/2016 by RamiroHancock (1 review written)

What a nonsense with this airline. Provided extremely poor service last year and grudgingly gave us a £40 e-voucher as compensation. That was disappointing enough but when I tried to use the voucher this year it was invalid, still in date but invalid. Contacted BA and was told "as it's now expired we can't do anything". It wouldn't be expired if they'd replied sooner and taken action. Disgusting customer service. … Read Full Review

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“totaly ignored my request”

Written on: 06/09/2016 by 34Slaughter (1 review written)

wife had ticket to fly to Spain. She had a massive stroke so obviously could not fly. Sent them doctors letter and medical records and requested a refund. They totally ignored me and will not respond. Will never use this airline again… Read Full Review

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“British Airways or (British Spiv ways) a cautionary tale.”

Written on: 21/08/2016 by Maugham (1 review written)

After an absence of one year and not flying BA, I received a promotional email inviting me to return with an incentive of £50 off on a flight booking.Needing to travel for work, in any event, I immediately booked at the `book now` box which appeared in the email and the only terms that I could see indicated the dates of the promotion.After receiving the e-receipt I noticed that the discount had not been applied.Following nearly 40 minutes talking to an Indian call centre, I was diverted to… Read Full Review

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“Trip to Nice. Words cannot describe.... ”

Written on: 02/08/2016

Having travelled British Airways numerous times, I have never felt the need to post a review as the service has always been above average. on this occasion, it is out of sheer disgust at the very nature of a formal complaint (with good reason), handled by their customer care team, which has been given a truly poor response. A cancelled flight at very short notice, new flight chaos! BA systems down at terminal 5, nobody to help or assist until I ran across the terminal trying to find 'anybody'… Read Full Review

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“Horrible”

Written on: 22/06/2016 by 180Hopper (1 review written)

Just took the trip of a lifetime with my son to play golf in Scotland. All 4 flights we delayed...No reason given. Paid extra for seat assignment $600 in total. Leaving Phoenix they had my son and I not sitting together even after my on line check in confirmed the seats we paid extra to sit in. They moved us around and we sat together. Hassle then in London sat on the next plane waiting to leave for over an hour. Arrived late in Scotland. Coming home the flight was delayed and then had… Read Full Review

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“No respect for their customers”

Written on: 17/06/2016 by SashaCampbell (1 review written)

I think that British Airway's customer service must hold the accolade as the worst going, but that is their only achievement. Having booked our flight from Alicante to Gatwick I immediately selected and paid for seats in row 4 at a cost of €23 each. When I came to check in online, 24 hours before the flight, I found that we had been moved to row 30, the very back of the plane. When I selected 'Change your Seat' row 4 was not even displayed. I am 64 years old with back problems that make it… Read Full Review

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“Worst Ever ”

Written on: 25/05/2016 by AdelineGreer (1 review written)

Worst airline customer service ever. The call center is challenged in using English and will cancel your ticket if you have mobility issues. Worst airline I have dealt with for disability related concerns. They have a rule that only allows you to call three times, and they hang up on your the first two. The resolution offered for their errors, you can buy more tickets from them. Worst ever! Stay away if you have any ADA issues, they do not want you on their planes… Read Full Review

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“Very disappointed, is this really the best you can do ?”

Written on: 09/05/2016 by Sue55Kent (1 review written)

Just returned from Bridgetown (5/5/16) on Flight BA 2154. What an unpleasant experience. Check-in was fine, but if you are in cattle class (economy), it really isn't a nice experience. Deliberately swapped from a Virgin Flight (big mistake) due to a very good BA flight from Nassau in 2014. What a difference. If this is supposed to be the best of our National airlines, I'd rather not fly. The aircraft reeked of urine when we boarded, the food service was slow to say the least, unless you were… Read Full Review

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“BA Rip off”

Written on: 02/04/2016 by Bearlady1960 (1 review written)

We booked a Christmas holiday to go to Rio de Janeiro with BA this coming year. Didn't know they offered hotels also so was surprised when they came up in a Google search. Wow I thought, first class airline and a stay at the Sheraton, another well branded establishment. Booked online and paid deposit of£450. BIG mistake as did not look at any reviews before booking, not that I generally take much notice. However after googling the hotel and seeing the vast number of poor reviews we decided to… Read Full Review

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“The worst customer service ever!”

Written on: 09/03/2016 by Trent98 (1 review written)

I was supposed to fly British Airways morning flight from Munich to London on February 27, 2016. There was a huge (1 h and 30 min) line to go through the Passport Control in the Munich airport. As the result, I was at the gate 20 min before the scheduled departure, but the BA gate employees told me that I would not be able to board the plane because the bus that delivered the passengers to the plane had already left, and there was no other bus. They did not seem to be interested in finding a… Read Full Review

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“"I'm sorry Sir you have a problem"”

Written on: 21/02/2016 by Pattersonbo297 (1 review written)

I am a very frequent long haul flyer had all the platinum cards etc with BA - then bout 15 years back I had a sequence of service problems which were dealt with so poorly that i decided to avoid them wherever possible. If an airline have a service problem its how they deal with it that counts - whether customer services and complaints works or is merely a denial mechanism to give the minimum possible compensation in the longest possible time. BA's attitude can best be described by the phrase… Read Full Review

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Mattyboy1965's Comment

Written on: 08/04/2016

'Where exactly are they spending the extra 30%?'

Willy Walsh's annual bonus, that's where!!

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“Trying too hard”

Written on: 20/02/2016 by ColtonSlaughter377 (1 review written)

Think this airline need to either chill out or up their game. Food is rubbish and staff look so grumpy. Buying a ticket online takes so long compared to other airlines. How are they going to win over the customers who go for cheap airlines like easy jet or Norwegian air?… Read Full Review

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“poor customer service”

Written on: 04/02/2016 by MsTash (1 review written)

I booked my ticket with British airways through just fly.com. I never received a email confirmation or instructions for international flight details. When I arrived at the airport approximately 5:25. I was unable to check in to receive my ticket. American airlines operates British airways. So I spoke with American airlines and they said I need to speak with British airways. I called British airways and they refused to put me another flight and refuse to give me a refund. I was on the phone with… Read Full Review

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“ customer service to be desired”

Written on: 31/01/2016 by Laura387 (1 review written)

Last year I flew B.A from Orlando (Florida) to London and decided that being it was an over seas flight I would upgrade to premium economy so I could enjoy the features and benefits of having better service and a slightly larger seat so my jet lag wouldn't be as bad. Unfortunately my seat was broken and didn't recline along with a TV that didn't work, I addressed it to the crew, they couldn't help due to a technical glitch, so we cant blame it on the crew! I decided to write a very pleasant… Read Full Review

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“Lost Baggage”

Written on: 07/01/2016 by RosieZamora69 (1 review written)

2 of my colleagues flew from Dublin and London to Los Angeles for a 3 day executive meeting and their luggage was lost. When they finally found it customer service was the "WORST"! They would not speak to me even after verbal approval because although all calls are recorded and after being transferred to the supervisor - he would have to review he recording to make sure that I was given approval but that would not have possible as immediate access to the recording is not available. Needless to… Read Full Review

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“First class service for Mum's 60th birthday”

Written on: 20/12/2015 by LaraPurcell271 (1 review written)

We flew to New York JFK from London as part of a holiday celebration for our Mum's 60th. From stepping on board, the staff made her feel like a princess. Smiles, hugs, and glasses of bubbly. In addition the food, service and attention were all first class. We flew Economy but it felt like First class . Thanks so much BA for a superb start to our holiday… Read Full Review

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“Review!”

Written on: 10/12/2015 by RitaBlackwood (2 reviews written)

Always fly using BA, in 10 years I've never had one single issue with them, maybe the odd delayed flight but that's no big deal in the scheme of things. Air crew are always pleasant and helpful aswell. I'd not fly with anyone other than BA. Can't praise them enough… Read Full Review

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“Reward flights ripp-off”

Written on: 10/12/2015

I am a member of the BA executive club, or should say was. I am in the process of running down my account to cancel. For the last 4 years my wife and I have nbeen booking business class returns to various places in the USA on holiday, using Avios points and companion voucher. I must add that it has always been VERY difficult to find flights that suit you. Instead of trying to find flights by preference we had resorted to just looking to see what was available and choosing something. Earlier… Read Full Review

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“British Airways just left us stranded ”

Written on: 09/11/2015 by HaylieBlackwell117 (1 review written)

My wife and i booked flights with BRITISH AIRWAYS in march this year ,to go to texas to visit family , we hired a car through them with AVIS , i paid for whole package with debit master card , which i have used for years , i am 56 years old , and old school ,dont believe in credit cards ,i dont like debt , anyway , when we got to dallas fort worth airport on the 22/11/2015 ,after flights being delayed due to thunderstorms , we were told we could not get car , see earlier review about AVIS, when… Read Full Review

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“Worst web site ever!”

Written on: 07/10/2015

Tried to book flights, would not accept TWO credit cards just asked for more and more security checks and then said site not working! Try again later easy solution - book with with another airline and not waste any more time. M.T. Eastbourne. … Read Full Review

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