Written on: 05/10/2010
I seem to have had a totally different experience from most of the reviewers on this site - my account was opened in a couple of days and the paperwork I received was clear. I've only called tesco Personal Finance once, but got straight through to a really friendly adviser who was able to help me. The online access does take a while to sort out but I was told they will give you access via the telephone until this is sorted - qualified for points and I got these no bother too :) (read more)
Written on: 05/10/2010
I make the mistake of keying my security number incorrectly 3 times as a result I cannot get access to my money until Tesco decide to send me the re-registration details through the post - 3 days later and I'm still waiting.
Call centre couldn't tell me anything other than it gets sent 1st Class.
The reason I was logging in was because I neeeded to pay my credit card - I'm now incurring charges that far outway the money I made on the interest on this account.
Do not use this Bank if you... (read more)
Written on: 14/09/2010
I opened a Tesco Bank Internet Saver account here about a month ago, after moneysavingexpert.com had it listed as the best return at the time.
I filled in online application, sent my cheque off and about a week later received confirmation of the account being opened and account numbers etc. So far, so good.
The next step was to register online, as this account can only be managed online. When I tried to log on, I kept getting disconnected from the site, so I called customer support. They... (read more)
Written on: 16/03/2010
I have had nothing but problems operating this account, whether via FIREFOX or IE. The Tesco / BoS software is stone-age (the pages are marked 'copyright 2006-2008'!) and I frequently cannot access my account. Last time I contacted support and told them about pages not loading they elicited that I had upgraded to latest version of FireFox ie 3.06 and was told that was why I was having problems - they hadn't finished testing yet! This was weeks after FF3.06 was introduced and every other bank... (read more)
Written on: 22/02/2010
This a very difficult bank to deal with and the level of customer service
on a scale of 1 to 10 is about -1. Be warned go to a proper bank. (read more)
Written on: 08/02/2010
The Internet Saver is the worst internet account that I have opened. You have to 'jump through so many hoops' to get access'. The online help is very difficult to follow. By the time I had opened the account the interest rate had dropped so it wasn't even competitive. As we also had a Tesco credit card we had been promised 1000 Tesco club card points if we had £1000 in the account on a particular date. We received our Tesco Clubcard vouchers today. Surprise, surprise we don't have the 1000... (read more)
Written on: 27/09/2009
Dreadful system makes it almost impossible to gain online access to your account. Complaints get you nowhere. Tesco Personal Finance Internet Saver is one of the worst and most badly designed systems encountered. (read more)
Written on: 05/08/2009
My wife and I started using Tescos as a savings bank because of the attractive rates last year.
We read the reviews and were unimpressed, though not put off, by people's experiences with the on-line service. We expected delays and we were not disappointed. It took weeks and weeks to get hold of a keypad so we could use the card, and in the end, after many calls, the Tesco operator said we could use any other banks' keypad! So we used the NatWest one to set up a payment in order to be able to... (read more)
Written on: 20/06/2009 by rheasman (1 review written)
After setting up your Tesco Personal Finance Internet Saver account you need to register before getting your money out. I thought I was all done with my account after setting it up and so didn't try to access it until I needed the money.
1. I then tried to register and found out the site is coded in a poor way and since I don't allow pop-ups, my web browser wouldn't let the pop-up appear and after I let Tesco's use pop ups it refreshed the screen and the site thought that was a problem and... (read more)
Written on: 27/04/2009
Open a Tesco Personal Finance Internet Saver account in Jan 2009. Tesco has banked the cheque but so far have not had any acknowledgement (read more)
Written on: 20/02/2009 by Rock Brighton (1 review written)
I found it a very laborious and long-winded process setting up the account with Tesco Personal Finance Internet Saver. Phoned for support on an 08457 number, pressed the relevant buttons and was eventually told there was a technical hitch just like on the website. Simplified my password so a 3-year-old could guess it and things started to work. Having setup I tried changing my password to something more secure and got kicked again, so had to simplify it once more. (read more)
Written on: 12/02/2009 by interkriti (1 review written)
All in all very satisfied with Tesco Personal Finance Internet Saver. Excellent rate of interest and although card readers being delayed due to high demand for this account, the money was sent immediately to my bank after completing security questions over phone. As over 10,000 pounds this was delivered in two tranches, and whole amount in my bank within 48 hours. (read more)
Written on: 04/02/2009 by ag34d (1 review written)
Tesco Personal Finance Internet Saver offers attractive interest rate (when bonus was offered before 7 Jan). I found it incredibly slow and a muddle when setting up the account. Poor website - often doesn't seem to work. 'Customer service' is very poor, the operators I dealt with were unfamiliar with the product, give conflicting advice and appear to be quite incapable of taking any action to improve the service.
Written on: 13/01/2009
This is by far and away my worst experience with internet banking. I had read warnings from other users when I first opened the account, but assumed it was merely bad luck, as my other experiences with Tesco were generally very good.
Initially I had problems opening the account and being able to see any details on it. However, as the money was in the account, I did not worry unduly on the efficiency of the processes.
When I came to make my first payment, as was unable to, I found out quite... (read more)
As rated by real users
"Non-existent Customer Service" Read More
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"Utterly stupid bank rules, stu..." Read More
"Great for savings account!" Read More
"Great rate, lousy service" Read More